Please note this page is not regularly monitored to answer questions and is not a secure site (questions should not include sensitive or confidential information). You can call the Department at 515-281-3114 or 800-367-3388 to speak directly to a Tax Specialist.
Friday | 8AM to 4:30PM |
Saturday | Closed |
Sunday | Closed |
Monday | 8AM to 4:30PM |
Tuesday | 8AM to 4:30PM |
Wednesday | 8AM to 4:30PM |
Thursday | 8AM to 4:30PM |
1305 E Walnut St, Des Moines, IA 50319
Call center is so bad. Take 4 – 6 weeks to process POA (do not accept direct fax over) and agent who is in charge of the account says she would get back to us but never get back to us. Worst state department of revenue service ever.
Bad experience
Terrible customer service
Taxation is theft
Horrible.
Wish I could get someone to answer.
An extortion racket with reviews. The world is mad.
Special thanks to R.T. for helping finalize a review for me!
3:20 Colorado time and they are closed. Hmm.
Taxation is theft.
So many negative reviews… my call was answered right away as were my questions. Thank you!
on hold for over 45 minutes now…still nothing. customer service is laughable
Amazing representative, with no cancer whatsoever. I wish them all the best. thanks for the help!
This a pity star. Iowa Department of Revenue is incredibly unreasonable in their collection efforts.
I was on hold for 2 hrs 18 min before I finally hung up. Why???
I’ve had positive experiences each time I call.
When I call they was so nice and help me out everything that I need
Kim Jong-un would probably provide better customer service.
I love the Iowa Department of Revenue. I’m not from Iowa so they don’t take any of my money. Thanks, Guys!
I was charged twice for my state taxes and told I wouldn’t be refunded for 2-3 weeks.
On hold for 40+ minutes numerous times. Call was ended on their end every time.
4 months since they received my return and it’s still not being processed but “in review”. Give me my money!
Been on hold for 1 hour and 30 minutes just to reset a darn password. Annoying.
Requested forms. Said they were sent. Never arrived so requested again. Still no forms. What do these people do all day?
Waiting on the phone for 45 that’s ridiculous since I moved in iowa never get my refund back while I always pay my taxes now they sent me a letter saying that I own them money are you serious
I am trying to pay Iowa taxes for an employee that I had move there and they make it so hard. How many times do I have to fill out the same forms.
I called at 415pm, the phone tree told me they were closed then stated hours of operation are 8am to 430pm, our tax dollars hard at work!
i have been waiting 14 days for rent reimbursetment and nothing…
Trying to call for help, several times put on hold 15 min, still no help have hung up several times. And recall no help. Who is answering the phones.
Rude, rude rude!!! No one can answer simple questions about letters and forms that are from the department of revenue. I am not asking about tax laws I’m simply trying to get answers about the letters they keep sending me. They do not seem to know the right hand from the left hand.
I’ve only used the website and have found it extremely easy to use.
I called them and left them my name and # and they got right back to me.
I had no problems, 10/10 would pay my taxes again!
Hung up after 2 hrs and 9 minutes on hold. An absolute joke. Do you sit around and gossip while your phones are all lit up?
On hold for 1.5 hours….I could have driven there and asked the question directly if I knew I was going to be on hold that long. How many people are working the phones? A single kangaroo?
They are by far the worst state irs I ever dealt with. They are fast at taking what you owe but slow as a turtle with issuing your refund
The worst, absolute worst call service ever. I would submit everything and suddenly it would say invalid and end the call, just let the employer ask my info if your automated system is broken
horrible,, live out of state,, used to get refund in 4-5 days,, now 2-3 months,,, say its because of anti fraud protection,,,,, more like they just dont want to pay,, have had same address, tax preparer, and employer for 11 yrs,, not hard …
The employees have always been decent but the online payment system is not working. So they need to help and fix that,
When I called at 4:15 got the recording that I should call back during business hours! Nice job!
Now I have been on hold for an hour! Does any one work at the IDR?
Really poor customer service. I called in the morning, and I have been on hold for 40 mins with no answer. I called later in the afternoon, and I’m still on hold for 50+ mins. Is anyone there to assist taxpayers?
Worst system ever. Why don’t you upgrade your tech since you are already robbing everyone anyway.
Was on hold for 2.5 hours. When “Audrey” finally answered, I merely said “I have been on hold for 2.5 hours” in a calm and quiet voice. She immediately hung up on me. Please fire her.
Piss poor service and refused to appeal with my case. I have to pay A lot to them back and they won’t even waive the mistake I made and I have to pay the greedy state back so they can spend on unnecessary stuff! I’ve always have bad luck with taxes here in Iowa!
Seriously how many “representatives” work here to answer calls? 2? Ive been calling for a week now and ALWAYS on hold for more than 45 min. Today I started with 100% battery life and im down to 46%. This is ridiculous. Get on the ball people😡😡😡😡😡😡 …
If there was an option for no stars that’s what this worthless office would receive. Terrible customer service. Expect to be on hold for 20-40 minutes before talking to someone that doesn’t know what they are doing. Website constantly glitches out too. Have fun!
If you file quarterly you need to change your password every time. Even the call center people admit they have tons of calls and problems with this. I notified the director and the governors office over a year ago and no response from either. They should be sentenced to have to use this pathetic site.
Easily the poorest ran gov agency in Iowa. Completely incompetent and extremely unprofessional. And slow? They couldn’t move any slower. It’s intentionally done. There’s no other justified reason.
I been waiting on a a paper they toll me about but I never got it yet I was first toll over the phone PO box was different I called them to ask then all the suddenly I toll them the right number to my PO box where I live at to mail that …
I wish I can give them 0. I received a notice after about 2 years I had moved from Iowa that I am owing $181.00 from a FEDERAL TAX RETURN – not even from my income – but from the returns I received from the federal government. Yes, they do …
Lady was a giant witch to me. Wouldn’t give me 15 days to get an old return in. Could barely talk as well, didn’t know anything. Couldn’t give me a link to their own website. Told me to google it. She supposedly left me a voicemail and …
I am experiencing the same issue that a lot of customers are writing about – I have tried calling a little after 8:00 when they open and have been on hold for 40-45 minutes. I have tried since last week and this is very frustrating when …
After living in Iowa for fraction of a year, I got audited and asked to pay an extra 2,000. Now living across the country, I hired an Iowa based CPA to re-do my taxes from that year completely to catch anything I missed and to correct it. I …
Does anyone actually work in this department? I called the department at 8:30am this morning. It took until 11am to reach a human being who then promptly transferred me, resulting in another 30 minute hold before I got hung up on. …
Roberto has the worst customer service skills ever. The Revenue department does not want to help you just send you to a phone number that has a bunch of ads you have to listen to and even after that I could not get to the menu to pay my bill.
The worst customer service I’ve ever dealt with. The number I was given to take care of the tiny amount I owe is either always busy or nobody ever answers.. How are you supposed to pay something if you can’t get through to someone.
Been on hold for over 40 min. Limited On line access to resolve your issues. State has poor customer service staff and ability to do ease of business. But they have plenty of tax cash flow to blow money on more meaningful things like luncheons
I have been stolen from and cheated by the state of iowa my whole life. I don’t even live there and they are still stealing my income tax refund through the feds. …
I’ve been on hold for over an hour pass business hours. They just left me hanging on the phone and didn’t answer and decided to go home and leave me hanging on the line.
I did not cash my tax refund in a timely manner so it expired, I called them and asked for the paperwork to be mailed to me to fill out for a new check. I received the affidavit in 3 days and had great customer service!
Our federal tax return is being offset by the Iowa department of revenue, but we aren’t sure why since we don’t live in Iowa and haven’t for 5 years, nor have we received anything saying that we owe anything at all. Our return was offset 2 …
The staff member we regularly deal with, Patricia, is extremely condescending, rude and not helpful. There is zero compassion or flexibility working with a business fighting to stay above water in these uncertain times. I would love to deal with someone, anyone else from IDR with at least a modicum of respect and compassion.
Lied to! Accused of lying to Iowa Dept.of revenue 2 times before reworked. Was told that it was reworked. Why wasn’t there a hold on the 1st 2 mistakes you Made. I’ve talked to Scott and I REALLY do appreciate all the help he has done for …
Extremely rude man at the call center and he would not give me his name. I was just trying to pay on a balance and I needed proof it was paid. He yelled at me several times during the call when I asked why he cannot provide that and how …
Would like to know why you guys are temporarily closed and why I got a certified letter saying my payment was late even though I have automatic pay you guys take the payment out on the 23rd and took it out the 27th that’s not my fault I …
Take 4 – 6 weeks to process POA (do not accept direct fax over) and agent who is in charge of the account says she would get back to us but never get back to us. Worst state department of revenue service ever.
Can’t you see all the issues people are having? The first time I called, I got the call-back option. As soon as I asked the rep my question, she hung up on me. Now I’m on hold 25 minutes into it and no call-back option. This is …
This place is a joke plain and simple. They received my return 70 days ago and I still haven’t received my refund. I have called a few times and Everytime they tell me the same thing as the where’s my refund site does. I don’t know who is …
Although during tax times the staff is very busy, the main guy who says “Please wait for the next available caller” is really a nice person. He never made me feel guilty for missing my payment, and just patiently step by step walked me …
Filed an amended 2016 income tax return the first week of May 2016. We have been patiently waiting for our refund ever since. We had our accountant call your office to find out what the status of the refund was & he was told it was being …
31 days ago today, I filed my tax returns with a reputable tax accountant. electronic filed and direct deposit. I have NOT received my tax return yet. You get the same info when you go to “where’s my refund” nothing changes. this is absurd …
I’ve called twice now. I filed my taxes back in January. I’m not subject to any offset. Where is my return??? This is ridiculous, and nobody can tell me anything except that it’s “just pending” Ive been pending for months.
Absolutely livid. I called and followed the correct prompts for what i was needing and was on hold for 2 hours and 25 minutes with no hold music, no recording, just dead air. Someone finally answered then it hung up. Who the hell has 2 1/2 …
I wish I could not check even the single star. I am still on hold, have been for some time. Same as the last review, no music, dead air. I am trying to respond for an information request on my tax withholding. I have a direct line …
The first time I called I opted for the “call back”…they called back….and hung up on me…..then they called back again…..and hung up again….I never did talk to a person. I already sent an email….. I cant get my answers online and …
I’ve tried calling 3-4 times over the last week just to find out my balance owed so I can make a full payment… Each time I’ve called, I’ve been on hold anywhere from 25 to 40 minutes and I’ve had to hang up. The one time I DID finally …
Good luck getting through!
I did get through to them, I was put on endless hold and ultimately got a dial tone. They just hung up on me after leaving me on hold forever. It’s a very …
This place did not answer my phone call after waiting for about 2 hours. I wonder if I can petition to get this building bulldozed and out of sight
Hire new employees to answer your phones. I’m seriously debating moving out of this state so that I never have to deal with such a frustrating phone call ever again. And half the number options don’t connect to anyone, it hangs up …
I called to find out what I needed to do, as we live in Texas and have little knowledge of paying state income tax on the little bit of family farm income we make, after they took out every cent of what was in our bank account, in December, …
We had a geothermal unit installed and needed to file for the energy tax credit. I was referred to Pinky, who is in charge. We communicated via several phone conversations, and with her guidance was able to complete the application. She was …
When I call, I always get a man named “Russ.” He is so helpful and knows what he is talking about. He makes these calls WAY less painful. I call the general number and get him when I need help with govconnect. I have also gotten him in the past when calling for help with Efile and pay.
Won’t even change a password. They are literally the worst help desk. Wish I could post zero stars. …
I sent in an amended return and it was recieved on 03/04/2021. For the last four months I have been waiting on the state to send me what they owe me, but instead I get a bill from my original taxes. The customer service representative was …
How exactly do you get ahold of someone? All the numbers and options I have selected ended up with my call being ended by the system. But when I call the department to make a payment, I get an agent right away, but when I tell Roberto, he …
The people answering the phone will not listen and will instead just keep robotically asking for payment details. If you can’t answer my simple questions then you’re not getting anything out of me.
Have tried for 7 years to get information on supposed owed tax. No one seems to be able to provide any information but has no problem sending levy notices, penalizing driver’s license renewals, and not returning phone calls. What a joke!
I have been trying to reach “my agent” for over a week now. Her mailbox is full so I can’t leave a voicemail. I can’t drive my car because I have to get my taxes paid and she will not answer her phone. What’s she getting paid for?!?!?!! Get better employees.
Have received letters in the mail stating that I still owe for the 2020 tax year even though I have found on my statements where I have paid them.I have even went to the payment website they direct you to to pay and retrieved my …
Got a bill in the mail. When I called I spoke with Roberto and asked why I received the bill. He said he couldn’t find me in the system and told me that I dialed the wrong extension (I didn’t). The extension he told me to dial took me to an …
I was recently notified about an outstanding payment that I made in 2019. I have been repeatedly trying to contact the agent directly that issued the letter and even emailed a copy of my bank statement with proof of payment (No account …
Ive literally been on the phone for an hour and NO ONE is picking up my call. Ive called 3 times previously and no one picked up my call. I have no other choice than to email and thats IF they even answer me back in a timely fashion. They …
This is one of the worst and most frustrating call centers I’ve had to speak with. It’s organization and departments are so scattered it’s almost impossible to receive an answer without being told you need to call the next department or …
I have been trying to change my address with them for THREE years and no one seems to get it done. I paid some quarters of sales tax late and had late fees which I take total responsibility for – but I never received any notices and had …
Not easy to work with or many options. Barely hear anything until the want something from you or it’s to late to fix without a fee. 2 years later you send a letter for overpayment on tax returns.
Terrible service after an hour wait. ‘Russ’ talked down to me like is wasn’t worth his time because I had trouble with the new GovConnect platform. I gave up listening to his berating me to call my attorney for better guidance. Worthless State ‘department’.
Haven’t lived or worked in Iowa for almost three years and found I had five hundred dollars withdrawn from my checking account by the department of revenue. Have I been able to get through to talk to someone about this? NO.
Well I received a letter asking for information on my wife. This is strange because what they are asking for is on the amended return. I have called and left messages for a Emily and also have emailed her but not heard anything and it says I have to respond in 15 days. It’s hard to do that when no one will call you back or email you.
Why am I sitting here, waiting and waiting for someone to pick up the phone?
This problem solely occurs because Iowa is a BLOOD RED State and all the elected GOP reps campaign only on: “When I am elected I promise to cut your state …