(Translated by Google) Very bad! ! ! Called for more than a month, no one answered! ! ! I want to cancel my insurance with this insurance company! ! ! I have paid so many years of insurance premiums in vain! ! ! …
Rude! Lini Saole was my insurance adjuster, and she was terrible. They tried to get put there mistake on my insurance. Take some responsibility! Just Shameful!
I had a terrible experience with Kevin Crawford in the claims department. I just purchased and immediately had a water pipe burst. In a matter of days my kitchen was thrown all over the house. I couldn’t move in. …
The claims adjustor, Walter never came to see my vehicle and just denied my claim. They were not my Insurance at that time. Good thing i did not switch.
This is the place to go for insurance. My only suggestion is would be to replace the old lady at the front desk. The older women isn’t friendly at all. The great of those guys are just way too cool. Love this company
I didnt catch his name. But whoever i tried to get a quote with was very blunt, straight forward, and i felt no customer service in his tone of voice. I got the impression that he was stuck in routine and didnt want to hear what i had to say. Borderline rude, but not quite
I would not recommend this company. I had hard time contacting agent regarding accident. They never answer your phone call. Tell you to leave your name and phone number. You are lucky you get your call back next day!!! Hopefully I don’t have to deal with this company again.
Terrible for home insurance. They try very hard NOT to pay for anything. They blame the homeowner using the excuse that the homeowner did not maintain the house even if its issues homeowners would not be able to see such as hairline fractures in a tub and plumbing behind the walls. I would not recommend them at all.
My aunty was having some trouble with her current carrier for her home insurance. So together she and I called into Island to see if we could get help. We got an extremely helpful customer service rep, Bronson Tokioka. He not only answered …
Fast and simple procedure for getting car insurance during the pandemic. Safety procedures of collecting documents outside office and promptly mailing my insurance card in the mail was a great experience.
Talked to Brianne, was a bit late calling and they were about to head home. I was at the car lot and trying to get a new vehicle home, so they went out of their way to help me out and make sure I was able to get insurance on the vehicle. …
Amazing customer service! Easy to find and through this pandemic the staff are so helpful and just awesome. Highly recommend this insurance!!!!!! Mahalo! …
If you live in the state of Hawaii, this is the insurance company you should be using, they blow the doors off what I had with Geico in pricing, glad to be part of the island insurance family.
Island Insurance – don’t let their name fool you into thinking they are a local company with local values and ethics. NOPE! If you have homeowners insurance I’d suggest finding another provider or hope you never actually have an emergency …
As a new townhome owner 1 and 1/2 years ago, I had picked up home owner’s insurance as required from another insurance company my family had been with for over 12 years (renters insurance/car/umbrella). The townhome I bought was built in …
WANT A LOWER PREMIUM CALL BREANNE!! I told her I didn’t have any insurance for over 10 years in the states as I just came from Japan and do not have any college. She told me that it was okay and if I referred others she would lower my …
The Island Insurance staff are indeed a team of con artists. When I bought my pre-owned Toyota Tacoma 1996 pickup truck 4 years ago, I made the huge mistake of choosing them, thinking that I’d be helping a local Hawaii-based insurance …
Same here. Island insurance is no help at all. They work so hard and do there best at trying NOT to pay you for your claim rather than what insurance companies are SUPPOSED to do. Do your research on this company before you purchase from them.
This insurance company and its employees were friendly, knowledgeable and most of all patient. Nicki was more then willing to break everything down for me in terms that I could understand. She was also very patient with my millions of …
Horrible experience when i called claim services. i was involve in a non fault accident last june 27, 2020. Since my insurances declared total loss on my car. i decided to call them since my insurances only covered on my car rental for 15 …
On December 27, 2019, I filed a claim for water damage to our house, caused by a leak in the roof (which we later discovered). They said they would cover damage to the inside of the house but not the cause. The claim came to around …
Great service! I needed to get renters insurance for my apartment and it was my first time getting renters insurance. Walter helped me out and was super friendly and really helpful. I was able to get my policy starter within 30 minutes of …
Due to the amount of claims I had in two years I was unable to get insurance through Island Insurance Hawaii but Walter Malterre was the most helpful agent out of 3 different companies I called. After I warned all of them that I have those …
Purchased the cheapest insurance $26 a month. Basic, no real coverage, but affordable for my income. My parked car was hit by someone who was ready to flee after slamming into my car. Fortunately, my friend and I seen the incident and ran …
(Translated by Google) Very bad! ! ! Called for more than a month, no one answered! ! ! I want to cancel my insurance with this insurance company! ! ! I have paid so many years of insurance premiums in vain! ! ! …
Nice people
The price is reasonable
Useless
Great service.
No In person visits
Horrible don’t ues them
The reps are very helpful and friendly.
One of the best locally owned insurance companies in Hawaii.
Very friendly and helpful.
👍 …
Great deal on my auto insurance
I saved 105.00 by switching
Great experience !!! Had them for years with no problems…
There awesome and very understanding they have great customer service.
Customer service is awful! We have been waiting for our insurance card for weeks. The staff is slacking hardcore.
I would say shop around. If u from different state stick with your old insurance others ways. You will pay more than you use to pay.
Thanks Rikk for a super good service. And i got to save some money for my car insurance …greatly appreciated and will recommend highly….
Very affordable and there when you need them
Rude! Lini Saole was my insurance adjuster, and she was terrible. They tried to get put there mistake on my insurance. Take some responsibility! Just Shameful!
Very amazing car insurance there rates are low n they always go there full extent to help the customers!!!
When i try to get a auto it was was good but not good for the towing
Agent Nicki always friendly and helpful. Other staff also willing to help and answer questions regarding coverage and payments.
I had a terrible experience with Kevin Crawford in the claims department. I just purchased and immediately had a water pipe burst. In a matter of days my kitchen was thrown all over the house. I couldn’t move in. …
The claims adjustor, Walter never came to see my vehicle and just denied my claim. They were not my Insurance at that time. Good thing i did not switch.
This is the place to go for insurance. My only suggestion is would be to replace the old lady at the front desk. The older women isn’t friendly at all. The great of those guys are just way too cool. Love this company
Very pleasant to deal with. And great rates! I bought a 99 Jaguar and the insurance was siper reasonable
I didnt catch his name. But whoever i tried to get a quote with was very blunt, straight forward, and i felt no customer service in his tone of voice. I got the impression that he was stuck in routine and didnt want to hear what i had to say. Borderline rude, but not quite
I would not recommend this company. I had hard time contacting agent regarding accident. They never answer your phone call. Tell you to leave your name and phone number. You are lucky you get your call back next day!!! Hopefully I don’t have to deal with this company again.
Terrible for home insurance. They try very hard NOT to pay for anything. They blame the homeowner using the excuse that the homeowner did not maintain the house even if its issues homeowners would not be able to see such as hairline fractures in a tub and plumbing behind the walls. I would not recommend them at all.
My aunty was having some trouble with her current carrier for her home insurance. So together she and I called into Island to see if we could get help. We got an extremely helpful customer service rep, Bronson Tokioka. He not only answered …
Fast and simple procedure for getting car insurance during the pandemic. Safety procedures of collecting documents outside office and promptly mailing my insurance card in the mail was a great experience.
Talked to Brianne, was a bit late calling and they were about to head home. I was at the car lot and trying to get a new vehicle home, so they went out of their way to help me out and make sure I was able to get insurance on the vehicle. …
Amazing customer service! Easy to find and through this pandemic the staff are so helpful and just awesome. Highly recommend this insurance!!!!!! Mahalo! …
If you live in the state of Hawaii, this is the insurance company you should be using, they blow the doors off what I had with Geico in pricing, glad to be part of the island insurance family.
Island Insurance – don’t let their name fool you into thinking they are a local company with local values and ethics. NOPE! If you have homeowners insurance I’d suggest finding another provider or hope you never actually have an emergency …
As a new townhome owner 1 and 1/2 years ago, I had picked up home owner’s insurance as required from another insurance company my family had been with for over 12 years (renters insurance/car/umbrella). The townhome I bought was built in …
Horrible. They are an insurance company for the local Servco who delivers and installs appliances for Home Depot. …
WANT A LOWER PREMIUM CALL BREANNE!! I told her I didn’t have any insurance for over 10 years in the states as I just came from Japan and do not have any college. She told me that it was okay and if I referred others she would lower my …
The Island Insurance staff are indeed a team of con artists. When I bought my pre-owned Toyota Tacoma 1996 pickup truck 4 years ago, I made the huge mistake of choosing them, thinking that I’d be helping a local Hawaii-based insurance …
Same here. Island insurance is no help at all. They work so hard and do there best at trying NOT to pay you for your claim rather than what insurance companies are SUPPOSED to do. Do your research on this company before you purchase from them.
This insurance company and its employees were friendly, knowledgeable and most of all patient. Nicki was more then willing to break everything down for me in terms that I could understand. She was also very patient with my millions of …
Horrible experience when i called claim services. i was involve in a non fault accident last june 27, 2020. Since my insurances declared total loss on my car. i decided to call them since my insurances only covered on my car rental for 15 …
On December 27, 2019, I filed a claim for water damage to our house, caused by a leak in the roof (which we later discovered). They said they would cover damage to the inside of the house but not the cause. The claim came to around …
Great service! I needed to get renters insurance for my apartment and it was my first time getting renters insurance. Walter helped me out and was super friendly and really helpful. I was able to get my policy starter within 30 minutes of …
Kerry is the lady you want to talk to, she helped me find a car insurance company that would help me out. Thank you so much Kerry!
We had the best service and prices on our home and car insurance from them. If we didn’t leave Hawaii, we would probably be life-long customers.
If it would let me I would give you 0 stars Island Insurance but in order to post I must choose 1 star. …
Due to the amount of claims I had in two years I was unable to get insurance through Island Insurance Hawaii but Walter Malterre was the most helpful agent out of 3 different companies I called. After I warned all of them that I have those …
Purchased the cheapest insurance $26 a month. Basic, no real coverage, but affordable for my income. My parked car was hit by someone who was ready to flee after slamming into my car. Fortunately, my friend and I seen the incident and ran …