JEA is one of the largest community-owned utilities in Florida that owns, operates and manages several power-generating plants and electricity distribution systems.
| Friday | 8AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 5PM |
| Tuesday | 8AM to 5PM |
| Wednesday | 8AM to 5PM |
| Thursday | 8AM to 5PM |
21 W Church St, Jacksonville, FL 32202
(Translated by Google) Excellent atention
(Original)
Muy buena atención
I’ve had my share of terrible experiences with GRU in Gainesville and Florida Power & Light in Pensacola, I can say firsthand that JEA has been a breath of fresh air as a utility company, and I usually would never say that about any utility …
I love y’all 💋💋💋💋💋 …
DISPICABLE HELL WHOLE
Good service
JEA sucks d…
Sale
Horrible
Poor!
Pure redundant and inconsiderate!
Horrible company. Charge u a ringer of a convenience fee (4.95) for paying by phone but I live 20 minutes from any of their locations… like thats my fault! I HATE JEA. I have seen nothing but an increase in my bill and my a/c is almost …
Meh.
Answer . The . Phhhhoooooonnneeeeee . Jesus Christ .
I hate you
I have to agree with the other negative comments I have seen listed here.
needs to be deregulated
Still haven’t picked up
Its a utility company. I can only expect so much
It was impossible to register for online billing.
Always have treated me fairly.
Worst electric in the country. F you Jea!
They treat their customers as bad as the water they serve to them.
Absolutely awful company in every way possible
I can’t even go straight too the site to pay my bill.
Great for electricity
Customer service was really friendly and have me the information i needed
I need get some help please give me a chance to pay the bill I need until the 26th of this mouth
HAS TO BE ONE OF THE MOST HELPFUL UTILITIES IN THE COUNTRY I CANT SAY ENOUGH GOOD THINGS ABOUT THEIR WILLINGNESS TO GO THE EXTRA MILE TO HELP
Waste of time
Poor customers service training had different answers when I called two different time.
Anybody that give JEA more than 1 star is a damn lie!!!!
Staff relaxed and on point to help with several things that could be going on with the service.
No a jea place
No JEA at this LOCATION!!!
My electric bill is included in my rental fee
Helpful and pleasant staff helped us set up new service after moving here.
Thank you for the downtown views .
HORRIBLE COMPANY. CUSTOMER SERVICE GETS SICK ENJOYMENT OUT OF OVERBILLING AND WASTING YOUR TIME
I have never had a problem with jea been here over 20 years
Rude staff
Less than 24 hours to have us back up and running after Irma. Thank you lineman!
Wow! Impressively bad customer service and phone support.
These guys worked around the clock to get our power back up after Irma. Thank you. You are heroes.
Great parking, easy in and out.
This is literally the worst utility company I have ever had to do business with!!
Costumer service don’t care about you they be having attitude when you talk to them and they even hang up on you while still talking.
JEA simply is JEA nuff said
Only JEA would have a monthly water MINIMUM. i should just pour the rest of the water into the street since i am FORCED to pay for it anyway…
They were rude and nasty they hung up on my face twice. Jea y’all have to do better some of y’all shouldn’t even work there at all.
Everyone was nice to me when I went in, in and out fairly quickly. It’s not JEA fault there was a hurricane
Having so much trouble to turn on the light ,all becsuse a electric prong to th he Metor outside yhe house, he had no business pulling out the Metor after the light and power were turn on,
I just called asking questions and the lady who answered the phone sounded like she was annoyed and didn’t want to answer my questions. The only time she was nice was when we were about to hang up
Jacksonville is hijacked by this local monopoly. Rates going up, and operational maintenance to prevent brown and blackouts increasing. We need competition to choose from!!
never use online bill pay . they will take a double payment. then make you jump tru hoops to get you money back to hell with them
They scammed me out of over $200 before I reported them doing it, then they corrected it moving forward but wouldn’t credit what they already stole.
It’s perfect, please don’t sell it?
i had a payment issue, and Shanese heard my concerns, talked through the process with me, then transferred me to another polite young lady, She promptly took care of my concerns and i could not have had a better experience.
JEA sucks I wouldn’t get them no stars every time you turn around and going up on the rates this raggedy-ass company of turn your lights out for $0.99 and nobody got time for them we need competition so I can go to some other electric Company
It’s ok but what choice do we have
My neighbor has a leaky water meter I called them and they were out within 2 hours and repairs were made
Worst company I have ever seen . These are terrible people and they are ridiculous on rates they need to be sold and I truly believe our electricity bill will go down! SHUT THEM DOWN NOW!
Jea is a joke they won’t give me a traditional bill because they messed up I shut off my service and moved out of the state Jea never turned it off smh they let someone run a bill in my name and I was no longer living in the state smh who …
Monopoly. Wished we had some different options to choose from.
$600 a month for electric/water should be illegal. I would love to know why there is a gas delivery fee for my electricity.
Power out for 3 days now, and they’re not even past the “evaluation” phase. No estimate of when power will be restored or any explanation as to why it’s out.
We moved to Jacksonville 6 years ago and we have receive nothing but exceptional customer service from JEA and they have been always willing to help. Sorry to read so many people having a complete different experience.
Was on hold 4 long time
Contractually obligated to use JEA per my apartment complex. But their customer service really needs some improvement. I had a credit on my account that I wanted to get a refund for and I talked to three people who could not help me. I feel …
Wow….look at my sunday rates….see how they shot up out of nowhere, not just me, many many people. .any people’s bills have doubled all of a sudden.
This is criminal… Wish there was an option for no stars, and for a vote of no confidence.
Horrible company, taxes you on everything. Your actual usage doesn’t matter, it’s all the taxes they pile on top of the bill that makes it so high. Monopoly company at its finest.
Jea is such a rip off. I made a payment and they turned off my power cause they said it wasn’t on of there authorization places. Who cares the payment was made and now I have to pay a disconnection fee on top of the 20 I already paid an not getting back cause of the rip off of the jea. Worst company ever.
JEA is absolutely criminal. You wanna know how corrupt Jacksonville is? Just look at the mega monopoly of JEA. All they care about is filling their pockets with money. JEA has no care or concern for their fellow Americans. And we have no …
Great company awesome service. To other all I can say is get a job and pay your bills, and if you cannot afford to do it because of what’s going on with this pandemic reach out to your local authorities there are many programs that can help you take care of your bills.
Had the displeasure of Andy from team 231 visit my business due to a power outage. Absolutely horrendous customer service, exceedingly impatient, and extremely rude to my team. I would not want this guy representing my business, and I have sympathy for any customers he is asked to assist.
Huge monopoly! Absolutely NO competition or even an option of having one. Try going “off grid” and you WILL be shut down and your house CONDEMNED! Should be able to choose in a “free” society. NOT forced to pay if you don’t want service.
Also too many taxes and “fees”.
Thanks JEA for charging my card twice this month, draining my checkings. How “convenient” it is paying online. Oh and you are closed Saturday and Sunday.
I have never in my life paid a bill for more than $90 living in my 600 sq ft apartment. Suddenly they want me to pay $230!? Are you out of your damn mind? I literally live in the tiniest apartment on the face of the earth with two window units. This is ridiculous. I am beyond livid. What even is this?
so many fees and the charge is high. average 17 cent per kw. in dallas Texas my average is 4 cent per kw. and i had to wait 7 days so that they could start my electric. its needs to be deregulated.
These people like to tack bogus charges onto your bill, then threaten to turn your power off if you don’t pay them. They can do whatever they want to you and there’s nothing you can do about it. JEA doesn’t act with any integrity.
I don’t understand why JEA be calling the day before the due date of the bill right after they send u a cut off notice and they don’t even leave u a message but rather keep on calling u more than once.
Terrible experience the past 3 days. They came out to do an inspection also prior electrical work done by tops and electrical and disconnected my power and have not reconnected it as the issue has been fixed supposedly. I have three kids in …
Worst company wish they had compitition Iwaited 40 mins to get a customer rep crazy! But will take your money in less than a second
So it’s been 52 hours no power after Irma, check the outage map for my area. It still says assessment underway. These idiots were literally right on my street. The power came on for not even 5 minutes and the power cut back off. I was …
I’ve lived in three states before FL and in big cities and this was the most absurd process just to get utilities. You need a credit check, two forms of ID, and if not they require a $300 flat deposit that they hold for 2 years….just to get electric. By far the worst experience I’ve had with an electric company.
This review solely has to do with an exceptional employee who deserves recognition. I work as a valet at a restaurant in Jacksonville. On Christmas Eve I was working, going on 70 hours between two jobs that week, with many stresses going on …
Jea is a very unpredictable and insensitive company only thing they care about is money. They don’t care about their customers they are huge disgrace. They cut off all the power with out warning.I wish there were more options their customer service sucks.
Bad service they don’t help nothing
I received the same Exact bill from last month with the same numbers and charge. It makes no sense this company is a fraud stealing money from me. I work so hard and they come and sweep my money away. I don’t recommend anyone to use this company JEA.
Really bad they disconnected me and I have 2 baby of 2 month that’s really bad service
Why is it okay for a JEA truck to park up in my yard when the construction site people don’t even Park up in my yard and JEA guy doesn’t care I think that’s wrong that shows that they care nothing for somebody’s personal property and yes I do have the truck number and the date and time.
I’m very very disappointed. I had JEA at a previous apartment 1.5 years ago and never had one issue, very pleased. I had a 600 square foot studio apartment and my bill was around $70-100/month. My girlfriend and I just moved into a …
During hurricane Irma and recovery there has been countless JEA trucks out working diligently to restore the city of Jacksonville. As frustrating as it may seem to not have the luxury of air conditioning, hot showers, or a working …
I see that one of our local businesses, Healthy Bagel is looking for donations to help pay for the $39,100 out of $40,000 that JEA stuck to them after going through the green investor save program for purchasing four …
Every representative I spoke with on the phone was so confused, I actually asked, “This is the utility company, right?” more than once. When I finally got hold of someone who understood the novel concept of transferring ownership from one …
JEA sucks I was just charged another deposit of $325.00 because they have something called an internal credit score. Jacksonville definitely needs another electric company here.
No longer live in the area. Paid all my monthly bills on time. Now I am due a refund and was told, 4-6 weeks. Then at 8 weeks I called and was told 8-10 weeks is the norm. Now we are at week 13 and they said the check was sent out at week …
It is sad, because no matter how much the people of Duval County complain, this company will not work towards making itself better for the people who keep them in business. We need to take it to our local political officials. Sometimes, …
The owner or owner’s of this company are all about money, the do not care about customers. It doesn’t even have to be raining, with just a simple blow of the wind my power goes out, they need an entirely new wiring system. Get your act together!
wont let me start my service online tells me to call but no one ever answers the phone!!!!!
So my bill jump up over 100$ a month. I was paying 130-180. Now I’m at 300. The meter number matches billing. But its in the wrong slot. I’m at unit 4. My meter is in unit 2. I tricked the rep by saying my ac is off for 9 hrs a day. He …
I recently moved to Jacksonville back in june from Nashville tn and my utilities have tripled. My utilities usually average between 100-150 back at home 200 at the most but since moving here my first bill average is 650-580. This crap is …
I have lived in Jacksonville for 10 years and lived through two hurricanes Mathew and now Irma. Both hurricanes there were outages but JEA managed to minimize those outages. I do not know a way to thank them. I am impressed with their …
They are a fabulous company that is very courteous, professional, and so easy to do business with. No matter what anybody else says, their rates are actually very reasonable. They also do a lot for the community and volunteer time to help others. Thanks for being awesome JEA!
Power bill was paid on 11/10/2016 and still has yet to be disconnected. Wasn’t it enough that I didn’t have electricity for 6 days after the hurricane. Jea are so quick to diaconnecr but not reconnect. So far this is the worst place to …
JEA is one of many reason why I wish to leave Duval county. When attempting to pay your bill via phone you are required to go through a 10 min series of questions and button pushes to get the portion of actually paying you bill. Once you …
About 48 hours without power. I understand after a hurricane this is a time consuming process. Now, you mean to tell me after 48 hours, I haven’t seen 1 JEA truck and you still can’t give us an estimate on when the power will be back? That …
F****** horrible paid my deposit a day prior to get my lights cut on the next day. The woman I spoke with told me that it would be on first thing the next morning. Well 24 hours later and still no electricity. It’s the summertime so it’s …
This company let my Fiancèe and I both apply separately, billed us separately for the SAME PLACE! They didn’t even flag one of us for trying to apply for service on the same address. Then customer service hung up on me while I was trying to …
JEA is the worst. They charge convenience fees to pay over the phone or on the Internet, the only way to avoid the fee is to pay in person at JEA or a Winn-Dixie, making it highly inconvenient for me, and when my roommate forgot to pay the …
We used to live in Jax, now we live in Nassau County, When our Apartment Complex installed new A/C’s, JEA came out and installed new meters. Our light/water/sewage bill tripled. We went to the payment office on Beach Blvd and wait in line …
Jea is a horrible company running a monopoly that could care less about its customers. Me and my wife had a tree branch fall on a power cable going to our house and it ripped the power box off and into the yard. We contacted JEA to inform …
We have a business in Jacksonville that has been in operation since 1984. We have been under the same name since day 1. When i call to check on a power outage employees of jea respond by stating they never heard of us. Our utilities run …
It’s very disappointing when jacksonville residents are Forced to use 1 company for electricity. They treat their customers like we’re just a number. No professional courtesy from the electricians in the field. Seems like they only hire …
So when I went to check the bill for April to pay it, it was super high. The reason was because the money order was lost in the mail. So I spoke with rep Meka who said if I faxed a letter explaining the situation & the receipts showing I …
Always great service. They even refunded me for plumbing expense when my pipe with incoming water leaked for a month, and I ended up with a higher than usual bill and had to fix the pipe ASAP. Actually, they checked it out the same day, …
My grandmother’s stays out in 45th and moncreif and it’s amazing to me that she has gone without power for over 12 hours. I understand that there’s bound to be complications when storms arise but I live over in 32225 zip code I have never …
I have been without lights since 9/10, 9: 00 o’clock last night and we are still out of lights. I saw the CEO on TV before the storm and he gave there service A maybe he had lights be we went without lights for three days. I feel if …
I called in January to put in a work order about a tree that needed cutting because it was blocking the street light and cars parking there cause it’s dark and doing whatever. And no one has came out to do anything, no call back on status nothing.
I can’t believe a company as big and established as this one would allow people to turn electricity on at my property in Jacksonville without my approval or permission while I’m in another state. That is absolutely ludicrous, so be careful …
My power was shut off with no warning notice. They just showed up and turned it off for a payment that was only 2 days late. I paid it not even 10 minutes later because I just got paid today. I had to wait 4 hrs. and 45 minutes for a …
Man i just got off the phone with this lady she was sweet but JEA really if someone lights is off and they go thru my way. Why do you charge a negative fee like that the lady broke it down. And your stealing i put 105.00 on my credit and …
While I can’t agree with the other reviews, I can say that my experience in the first month isnt great. I signed up for service and was told it was a $10 connection fee. No problem. I get the first bill and there is a $200 deposit tacked …
Your bill will double within six months, always due to the weather. Thermostat changes, different homes and apartments, it doesn’t matter; it always comes down to my bill is higher because it has been hotter or colder than usual. They are …
This has to be the worst electric company in existence. We haven’t even had their services 2 weeks and we’re already dealing with an outage. The customer service is a complete nightmare. We were on hold for 30 min to get incorrect …
Worst electric company! Prices had already gone up this year and they want to look at them going up again to “keep up” with inflation. Smh
All the negative comments are kind of disheartening. JEA has been more than willing to work with me in any situation we have been in. Nothing gets shut off after one missed payment. Whether it be forgetfulness or deliberately missing a …
We’ve always been patient in the past with outages. Recently for the hurricane we evacuated and returned to our home the day after the storm passed, unsurprised we found our power out. We have an infant and having no air conditioning was …
Customer service is a F- The gal answering the phone had a tone that she did not want to be there. Furthermore, my tenant had a leak at my property and they were unwilling to do anything about the bill. We have proof from a bill that …
I haven’t even had JEA yet and called to turn on services. The call was answered within ten minutes but the deposit needed to start my services on top of the start of service payment is ridiculous.
Not at all pleased with this company. After calling in, getting the address set up, and making the $300 deposit you would think your service would be activated. Not in the slightest bit! What the first representative we spoke to failed to …
After a $300.00 deposit down to get electric started at my house, which is only 1200 sq feet I started receiving bills that ranged from $500 -$700 a month. I don’t have children, only 2 people total living in the house. We are very energy …
JEA is the worst electric company on Earth. They steal mistreat their customers and don’t help you if your lights get cut off. I was paying an extra 10 on my account monthly my credit score with them was 1000. So one day I get my bill it …
Power and water are pretty stable… but access fee structure and separate irrigation meter fees are ridiculous. Annual backflow fees are insane as well. Maybe every 5 years, but every year? C’mon…
Thanks for not telling me I would be out of water, flood my front yard and get charged for the water that you used! All because you guys needed to replace your meter! Horrible! Next time at least let me know your coming!oh yes yourself boss …
Paid bill on line. Week later received another bill. Glad I kept confirmation number for third bill for same amount in case they turn me over to collections. NO ONE ever answers phone and mail a letter?!? Post Office just as bad.
Lied to about the residential deposit. I have two properties. Paid deposit for one, opened up my second one with no issues. A month later it’s a 600 dollar bill for just another deposit alone. Obviously i wasn’t told about the deposit …
JEA’s response to a late payment was to update an online account to cash or credit/debit only…so they made it harder and more expensive to pay a bill after you clearly had an issue making it in the first place? How is that legal? This utility is begging for an in depth investigation into their business practices.
Disappointed. I’ve lived in Jacksonville for 5 years and never had issues with JEA. I’ve always used autopay to make payments easy. My power was shut off today. I called thinking it was an outage. Nope, a past due balance of…$138. I asked …
Staff members are pleasant and helpful, Sonya in particular. Both time quickly sorted out my issues.
You want illegal work, ask JEA to do it. They block pedestrian walkways . Walk on private property, block you from your home driveway. Welcome to JEA
I been out of town for a 2 week vacation, disconnected everything and bill is still high. Then when I am home, I barely use anything 😩 …
I can assure you I have never experienced such poor service like JEA, random power outages constantly. And double, triple charging on bills. By the sounds of it and all these reviews, they NEED to be investigated and sued.
I had a huge bang sound at my meter this morning and lost all power for about 15-30 seconds. I called JEA and told them I was concerned about this sound at the meter, which sounded like someone throwing a 55 gallon drum against the side of …
Running a monopoly where you can charge what you want isn’t honest. Their fuel charge was extremely high even though fuel as a whole has gone down.
I WISH I could give them zero stars. I’ve never had an issue whatsoever with JEA until two days ago. There was a “routine” change of my water meter at a time I was not home to supervise. I returned home to a notice stating “leak on customer …
I have been trying to pay my first bill for more than a week and this Company claims that my payment online was “stopped by my bank” which it was not and is a complete lie. No one stopped the payment. I was also informed that now im going …
Been with jea for years, I travel for work, back in December I made a jea payment, which they waited until the next week to take out. Not knowing that they did not take it out when I paid it. I paid a few other bills thinking that they took …
To much time waiting for customer service and energy bill was rose up too high I hope to find another company here in Jacksonville who can work better and is affordable
If I had my choice I would not go threw jea have nothing but problem after problem and my bill is so irregular
I made an overpayment over 5 months ago and this company owes me quite a bit of money. This is fraud and and needs resolved immediately.
They literally took a 100 dollars worth of my leftover funds on my account before I closed it, after already assuring me I would have my credit returned to me.
If I could give it no stars I would. Jea has a monopoly on the electric usage of Jacksonville. Literally keeping residents chained to their company. Robert Stein the chair of the company can’t be bothered with whether or not his consumers …
Thank you sooooo much to JEA for getting our power turned on so quickly in the midst of this Ian madness. Even customer service picked up at 930 pm. Just amazing work Thank you. God bless.
They are high, they dnt get problems fixed. They dnt like to do as ask like checking for problem that maybe cause high power. They charge you for stuff that is yours. Wish I had more room to explain. Their security department isn’t good either. They let a lot of bullying happen with employees. Knew someone that work there.
Have called about this 5 times now and get ignored every time. This is right outside my window so you can imagine how annoying this is. Seizure warning for the video.
Changed from one star to three 9/30/22 – They must have had high demand and some kind of IT Web breakdown on the day I wrote the original. Since then, I was able to complete the autopay on-line with no problem and had one phone call to them …
Asked them if I could pay my balance partially since I don’t qualify for an extension or payment arrangement and I didn’t even get an answer, they just told me to apply for the two things I just mentioned I don’t qualify for. They claim …
I had a representative outright deny that we ever called on a specific day, to resolve an issue we’ve been having with them. Called again and was able to speak to someone else, who in fact DID see the phone call we made to them. Issue was …
This electric company is a SCAM. They are robbing people because they know they can get away with it. $1k for a light bill on a 1300 ft home?! No. Absolutely INSANE. I JUST had my meter looked at, replaced and it’s still this high? Hope the owner of this company enjoys the bonuses he gets. Scammers.
I live on the west side of Jax and just noticed my bill went from the low 200$ to the upper 300$ in one month. Not sure what’s going on but this isn’t right. All of my neighbors have said the same thing. If something doesn’t get done about …
Customer service was always extremely helpful & professional. I didn’t wait 30+ minutes for somebody to answer the phone or have to deal w/ an automated system. I even somehow forgot to pay our bill 1 time & they worked w/ me instead of …
They jacked up the prices to where no one can afford power. It doubled it price because of gas, but gas was higher for what, a few months? Now it’s back down and I’m paying 150 more a month on an already high bill. I’m very diligent in …
My electric bill doubled and they say that it’s because of the natural gas price increase to the utility. I think we, the customers, are paying for the two CFOs who were indicted for fraud and bilking the company out of millions of dollars. …
JEA is scamming. Sure natural gas is at an “all time high” but no where else’s rates are THIS high. It is absolutely ridiculous for us to use LESS energy yet our bill has went up over $200. $480/month is insane. We even went out of town for …
I listened to a news anchor report that two JEA executives had stolen ~324 Million dollars. …
UPDATE: #2
Wasted several 40min + waits to contact and speak to a supervisor who told me …
I’ve been calling their customer service line for about a hour, it’ll let you go all the way through selecting options but will never transfer you to a representative and phone hangs right up in your face. My experience with JEA have been …
I hit a water pipe with my lawn mower on the side of my house and got a major water leak. Call JEA emergency number. Cynthia in customer service was wonderful! Mike Altman with JEA arrived within 30 minutes and handle the situation. Super super nice guy. Very professional. Thank you Cynthia and Mike!