BECAREFUL WITH THIS COMPANY. BEFORE YOU SIGN UP WITH THEM LOOK AT THEIR NEGATIVE REVIEWS ON BBB. THEY DON’T LIKE TO PAY. ON TOP OF THAT THEY PICK AND CHOOSE WHO THEY WANT TO INSURE VERY GREEDY COMPANY.
Would not recommend to know one!!!! I have a very exspenvie they turned me down due to the fact that the watch was to exspensive and that I travel.. I never heard of that in my life..
I tried calling on several occasions but no live person ever. I got a call back but I was not available no further efforts to contact me . I guess they didn’t need my business.
Put in a request and have not stopped receiving scam likely calls and quotes. Typical insurance price hikes and marketing tricks to earn business in a dishonest way. No thank you!!
Got this insurance because my mom and sister lost there ring and didn’t have insurance. I paid it on time filed a claim because i lost my ring. After the claim they dropped me. Horrible customer service stay away
BEWARE DO NOT SPEAND YOUR MONEY been waiting for 2 weeks for something to be done and still nothing will be reporting my payment to my bank and definitely not renewing!
Clearly looking through the reviews this insurance is a joke, therefore no help whatsoever. I’m glad I saw this before I ever attempted anything through them. …
Great customer service and response rate. I particularly want to single out Amber Saunders for making my experience a pleasant one. You guys are great!
Great company. Very good communications team, always keeping you informed on your policy plans upcoming changes e.g. renewal and other things. So far in satisfied.
I have ALWAYS been pleased with the service that they have provided. They are true professionals and take pleasure in making sure your jewelry is protected as soon as you purchase it.
I did have to file a claim many years ago once, and it was handled beautifully and smoothly and they attended to y every need with the claim whenever I contacted them. A great company to deal with!
very rude customer service… asked for a quote and they said my jewellery is to expensive to insure?! hahah…Lisa anderson is super rude and tracy fisher as well very rude people no respect …. they won’t insure all my jewelry but only …
I lost a diamond from my bracelet a few months ago and they replaced it immediately…no questions asked. If I had replaced it myself the cost would have far exceeded the price of the premiums I pay.
Comprehensive, dedicated and amazing customer service. If you care about your jewelry and would be disappointed to lose something you care about, you need this! Can’t recommend enough.
Treat you like your just trying to fraud them don’t work with Kay jewelers complete waste of my money showed them the receipt and they told me it was wrong because the ring didn’t show up on google 10/10 don’t recommend
This is the worst insurance to deal with the professionalism and the attitude the workers have when trying to get help , they only respond to emails once a week , they had me do all the foot work going back and forth with the jeweler and my …
I’ve never had to file a claim, but any interaction I have had with this company has been good. The personnel are knowledgeable, friendly and answer one’s questions easily. I would recommend them.
Jewelers Mutual claim process was seamless during devastating lost. I hope I never have to use it again. I would recommend Jewelers Mutual to protect your valuables.
Great experience with this company, my fiancées ring had t be replaced after she had it smashed against her finger . We went to the jeweler we bought it from and everything went so smooth with jewelers mutual. I was so glad that I listened to a friend who had them. Thank you guys for getting everything done so quick and painless.
I have been treated fairly with this Company and it’s People. I pay my invoice and I have only had one damage claim, which was handled in a timely fashion. So based on my experience, this has been a great insurance company.
My wife lost her engagement ring and theybrefusedd to pony up for the claim… after 3 years of paying for it…. they sent attorneys and adjusters just not to pay up….
Applied for insurance and was denied for traveling to much. (6) times a year. My wife took a new job so doesn’t travel anymore. I applied again and was denied. Called and asked why and said you can’t reapply for 3 years after being denied. Company is a joke and the customer service isn’t the friendliest.
ABSOLUTE TRASH! I HAD OVER 16 JEWELERY ITEMS WITH RECEIPT. WHEN IT CAME TIME TO REPLACE IT KARA KING (MY CLAIM WORKER) MADE ME AND MY JEWELER JUMP THROUGH COMPLETE HOOOOOPS AND STILL DID NOT GET ANYTHING REPLACED. TERRIBLE TERRIBLE TERRIBLE!!!!!!!!! AVOID THEM FOR ANY JEWELERY INSURANCE!
Jewelers Mutual offers affordable protection for your jewelry and security in knowing that if your jewelry is damaged, lost, or stolen that they will be there to help you through it and replace/repair your items! I highly recommend.
I had my jewelry insured with jewelers mutual and I dealt with Shannon she was very responsive and helpful and always prompt. I am grateful for the kind staff at jewelers mutual Group!
I have been insuring my jewelry with jewelers mutual for over 20 years and I have had only two claims which have gone very smoothly. It is easy to add or remove jewelry. I would recommend them to anyone!
Worst jewelry insurance ever how you guys get mad at someone losing their ring isn’t that your job to insure stuff like that. Would not recommend at all.
I had sent a ring out to get its annual service it was lost and they don’t cover your care plans bought with your ring through the store ! But they sure have been charging me the cost of it yearly!
Even though I’ve never made a claim and honestly hope I never have to. Having this policy for our watches gives us peace of mind. Customer service has been great so far and I feel the premiums are very reasonable.
I got this as soon as I got my ring and it’s the best decision of my life because about 4 months later we ended up bending the ring and insurance covered it all and they were so friendly throughout the whole process
I lost the diamond out of my engagement ring and had no problems getting it replaced. Within 2 weeks I had my ring back! It was so simple and seamless and the agent I worked with really cared.
We have fortunately not needed to use our insurance, but having that peace of mind knowing if we ever needed to is very reassuring. They have made it very simple by sending me annual reminders to renew and the pricing seems fair. I would highly recommend, as it helps put your mind at ease.
They are very responsive and professional. I did not run into an issue at all. Thank you for your help. I feel at ease that I choose the right jewelry insurance.
Straight forward options. Very healthy coverage for a very reasonable price. Quick and easy application. Had all my documents within a few days. Thanks guys!
I’ve used this company for decades. I want to point out that if you are a retail consumer and have a “replacement” policy, that’s what you get, REPLACEMENT, not a check for whatever nebulous amount you insured your item for. If you have a …
We are in our 2nd year of insuring with JM. I was sent an email asking if I would rate them. Then I was given the opportunity to leave a review on YELP and GOOGLE. I have had all positive experiences with reps over the phone, so far. BUT we …
i was denied insurance because of a non fraud or theft criminal record that i have it happened a long time ago and see that as a liability …… my ring isn’t even worth that much 6k and i was denied i can’t believe it. Don’t use this …
Jewelers Mutual is a must for anyone who has invested in their jewelry. I lost one of my earrings at a party and I was beyond distraught. JM helped me through the process of filing a claim and I was able to get a replacement within a month. I am so happy I had my jewelry insured!
A wonderful company to work with! Getting in touch with an agent to make a claim or add another piece of jewelry is easy and never a chore. I recommend all my friends insure their rings with Jewelers Mutual.
Great company, great rates. I called them a few times with some questions and always got a clear answer. Their policies are easy to read and they are pretty forthcoming with any exceptions. Very happy to ensure both mine and my wife’s wedding rings with them
Price gouging at its finest. LOTS of marketing about how they stand ready to “protect during these times”…couldnt be further from the truth. Tried to increase my premium by 40 percent this year to renew after having been with them for …
My wife lost the diamond from her ring insured by Jeweler’s Mutual. It was an unusual cut. They worked with our jeweler and it was replaced in a timely manner. We were extremely happy with their service.
We are extremely happy with JM. My wife lost her wedding ring a few years ago and JM replaced it without any hassle whatsoever. Service was quick and compassionate (at least it felt that way). Another time and year or so later, her ring …
I haven’t had to file a claim, but had my jewelry insured here because my jeweler recommended them so highly. Everyone I talked to was friendly and helpful. I have no complaints and have recommended them to friends..
We have Jewelers Mutual coverage and our loss was replaced easily. Having an insurance company who specializes in jewelry makes a big difference. They worked seamlessly with our jeweler. We couldn’t be happier, and continue to insure with JM year after year.
I have not had a claim but JM has been excellent to work with. I get reminder notices when my premium is due and they send out periodic emails to make sure your up to date on coverages. Excellent company to work with.
Every year, I can count on them to remind me of the annual premium for our wedding rings! I never thought we would end up needing their help after only the first year. My husband lost his ring while biking at Lake Hodges! We provided the …
I’ve had my engagement ring/wedding band insured with this company for 20 years. Every year it’s easy to renew. Last year, I had to file my first ever claim: It was easy and painless. The company took care of me!
Having peace of mind is very comforting, especially when my wife and I are outdoor adventure seekers. My wife was unfortunate in that she lost one of the small accompaniment diamonds in her engagement set. We quickly had the ring repaired …
My husband purchase a18 kt white gold wedding set (5 carats) for our 27th wedding anniversary. It is extremely beautiful and I get many compliments as well as glances from people all the time. I feel confident about wearing my set ,but even …
This past year I looked down at my diamond engagement ring and to my horror the diamond was missing and 2 of the prongs were bent. Needless to say my husband and I were both very sad and shaken by this. I filed an online claim with …
I was introduced to Jewelers Mutual through Geico, my insurer, to cover engagement and wedding rings. They were slow to respond, unable to provide substantive responses, and unable to act in a timely manner to put my insurance in place. …
They’ve been a great company to work with. We’ve, unfortunately had two separate damage claims. Both times, Jeweler’s Mutual was prompt in their response and paid for the repairs minus our deductible with no hassles. I would highly recommend them.
Found out about this company from a friend and have been nothing but pleased with them! So easy to apply for coverage online and upload the appraisal documents. I also love how it automatically renews and the reminder emails of the policy end/renewal dates. Prices are so very reasonable.
After numerous hours of research…
If you are looking for an affordable way to give your and your family members a piece of mind about all of the family heirlooms or that giant diamond, look no …
I previously had my wedding ring insured through my honeowner’s pokicy. The Jewelers Mutual policy was almost half the price for the same coverage. Making the change was easy and hassle free. The customer service has also been excellent! I highly recommend Jewelers Mutual!
Filed a claim when one of my side stones fell out. All I had to do was send them my quote and receipt and they sent me a check. It was a pretty small claim, but as a student I was appreciative of the coverage. What impressed me the most was …
I had to file a claim when two pieces of jewelry were stolen. Everyone from Jewelers Mutual was very committed to helping me resolve this. The police were less than helpful but this was not a factor in filing my claim – Jewelers Mutual helped me through that process and the replacement of my pieces. I am very grateful to them!
I have never had a claim, so my perspective is limited in that way. But I have always found Jewelers Mutual to be easy to deal with. Easy to get a person on the phone. Those who answer try to get you the info, work with you, etc. The …
Their rates are amazing and when I lost a stone from my wedding ring, they were very prompt in taking care of the claim and got my ring back to me quickly. They were friendly, courteous and very easy to work with. Would definitely recommend them!
I have had excellent service from Jewelers. Unfortunately I have had 2 claims of lost jewelry that meant a lot to me. They made the process as pleasant and simple to replace the pieces as near to what I had as possible. They were very timely in expediting my claim.
I’ve insured multiple personal items likes my wife’s ring and some of my watches. Their rates are amazing and their coverage is the best. What I like the most is the customer service. If you go through the problem of damaging your jewelry …
My wife and I are very satisfied and grateful for the service and protection Jewelers Mutual Insurance provided us. We lost our wedding rings while on a kayaking trip. The river was slow and calm except for the one tricky spot where we …
Taking out a policy on my diamond engagement ring with Jewelers Mutual was the best decision I could have ever made! Unfortunately I had to use my policy because I accidentally flushed my engagement ring down the toilet. Jewelers Mutual was …
I have had a policy with Jewelers mutual on my engagement ring for 22 years now. About 3 years ago, I looked down at a sporting event, and my diamond was gone from my ring. I crawled around every where in tears and had many people helping …
Heaven forbid you need them during the first year if insurance!! I had a super unfortunate and devastating ring loss during our move. I THOUGHT jewelers Mutual was great in how Caring they were and how easy the claims process was. That …
This is the least expensive way to protect your investment. Keep your plan off your homeowners. If you have a claim they could cancel you for it. Give them a call!
Jewelers Mutual was extremely helpful when I recently called to better understand the overall coverage for our jewelry. The young lady I spoke to provided valuable information in understanding the specifics of our coverage and walked …
I’ve had my jewelry insured with Jewelers Mutual Insurance for just over a year now. I haven’t had to submit a claim yet but I have been very pleased with how they reminded me to renew my policy. I would highly recommend this insurance company for anyone looking for a little extra assurance in securing your jewelry.
They automatically increase coverage and your premium by 3% a year in your renewal smaller print regardless of how much diamond or precious metal prices increase or decrease, inflation, etc… You can reject the 3% increase if you call …
Yesterday we needed some very unusual coverage of a very high dollar item for a very short time period outside of our business and the underwriter was able to get me a rider on our policy within an hour! …
It’s so interesting that once they did their job (replaced a lost item) they dropped me from their policy. I had a fine experience making my claim, but felt it unfair- being an insurance company to immediately drop someone when they use you …
Jewelers Mutual is amazing. I lost my pendant and they were quick to replace it at NO charge and they allowed me to go to any jeweler of my choice. I got the same quality as I had before. I have dealt with several insurance policies and this one by FAR is the best. 1% a year for coverage and NO deductible. Love them.
My encounter with Jewelers Mutual goes back to February and I am still so angry about my experience that I have kept this review on my “To Do” list ever since. Well today’s the day! To make a long story short, by failing to respond in a …
We had a lost ring scare and Jewelers Mutual was awesome working with us to get it replaced. We ended up finding it but they were seriously awesome in their contact and responsiveness. Piece of mind knowing that if the ring was to disappear or get stolen we have a company who will take care of us.
We had to file a claim on my 8,000$ bracelet and they covered it 100% thank god we had insurance because it’s very scary when you loose something special. We ended up paying up front and they sent us a check reimbursement because it was quickest and easiest but they also have the option to pay the Jewler directly.
I have absolutely no complaints about Jewelers Mutual Insurance Company. I actually had to use them once to replace a stolen piece of jewelry. When I contacted customer service to explain what had happened they took care of everything …
I insured my engagement ring within 2 weeks of receiving it. It was a very easy process to get the policy and set up automatic annual payments. The employees are very helpful, whether on the phone or online. About 2 months ago, I lost two …
Jewelers Mutual Insurance was a God send when I first got engaged. The price for the policy was perfect, especially for a nursing student, at the time. Adding additional pieces of jewelry is so easy to do on the website! While I have never …
I’ve held a policy with this group for years and the rates have always been reasonable. I did have to file a claim once due to my ex-wife’s rings and my Hamilton watch being stolen from a break in. The process was easy, once we submitted …
I would not recommend this company to anyone. I have had the WORST experience with them. After getting engaged, we decided to insure my ring set through Jewelers Mutual per recommendation of our jeweler. It was an easy set up process. A …
When I recently found out that my previous insurance company would NOT pay the full value of my jewelry, if it was lost or stolen, I went looking for another insurance company. Jewelers Mutual answered all of my questions – and gave me the …
I decided to insure my engagement ring through Jeweler’s Mutual because James Allen partners with them, and that’s where my ring was purchased. I read other positive reviews and was satisfied. Since then, I’ve insured 3 other pieces of …
After my recent watch purchase I was referred to them by Geico. Weeks of communicating and providing documentations as per their request – yet they still claim it’s not enough. Terrible response time, no sense of urgency and overall lack of …
I absolutely recommend to NO ONE who needs insurance on jewelry! No one should deal with these people!
I mailed my luxury watch to a friend to have it polished, and it was lost in the …
This company was recommended by my local preferred jeweler which is very credible and has my trust. Signing up was an easy process and I found it simple to list my items and appraisals. Since then, I have added more jewelry and been just …
Expensive, but worth every penny. I had a white gold ring sized and they fixed a bent putting and fixed the rhodium for the $150 fee. Very friendly, excellent work.
I started an application for a custom-designed engagement ring (including a family heirloom diamond) 6 weeks ago & the entire process has been what I would describe as “Amateur Hour”. I submitted an application and I never even got a …
Never thought I’d have to file a claim, but I did. Jewelers Mutual was great. They made the process very easy when my engagement ring was lost. After searching from floor to ceiling for over a month trying to figure out where my cat may …
When I bought my Wife’s engagement ring JM was highly recommended to me by my Jeweler, He loves them. Recently a diamond from the side of my wife’s ring was gone and i filled out a claim with JM. they responded with “take the ring to your …
Unfortunately I did have to file a claim once and Jewelers Mutual was so helpful! I was worried that the process would take a very long time but once I submitted everything, the process was relatively smooth. They worked directly with my …
I have had insurance for two years with Jewelers Mutual Group. My rate was the same the firs two years. I had submitted zero claims, nothing. Then all of a sudden my premium gets raised over $80 for one year! There explanation was that they …
I wish that I could give this company no stars. I am a private person and am reluctant to go into detail publicly. However, I did want to make people aware that this company is highly unprofessional and their management made it clear to …
I just cancelled my insurance policy with Jewelers Mutual – nothing to do with them. I had forgotten to cancel my policy when it was set for renewal (despite a reminder email that they would be withdrawing the annual payment). A quick call …
II cannot say enough good things about this company!! After suffering a loss/theft, they made the entire process and replacement seamless. The level of concern AND communication between claims and the replacement jeweler was amazing. If you …
BEWARE, Do not ever use this company!!! They will gladly accept your premiums but they will not issue a check for you to buy your own jewelry. Even worse, they will not even come close to issuing the jeweler the amount that your jewelry …
BUYER BEWARE!!!! My wife has had jewelers mutual and unfortunately had to file a claim recently, the claim part was easy and she got approved to go to our jeweler rather quick BUT since then has never received a call back, our claim …
I applied for jewelry coverage and provided new appraisals by a certified Gemologist. I received a email indicating my coverage was denied “due to high value of the items and the risks associated with insuring them”….. forgive me for …
I wish I could give zero stars Jewelers Mutual is a joke! I applied and received an email stating that they couldn’t provide me with coverage because the high value of my jewelry and “risk” . Well excuse me if I’m wrong ,but that’s the …
I had impact damage to my Rolex watch. Upon calling for a claim form I received exceptional service. Paperwork sent quickly with instructions how to proceed. They even checked while I was waiting for repair as Rolex take extra time plus …
Let me re cap.
I was insured until May 2021. I paid my dues. Your company was dishonest about my coverage in Europe. I canceled. Nothing was clear. Nothing. I said I …
My engagement ring is insured through Jewelers Mural Group. The price is so reasonable and it covers so much. The agent I went through was super informative. I also entered an incorrect insured amount originally and they helped me fix it to make sure it was accurate.
Super impressed with the ease of working with JM when my wedding set needed some work. Very friendly & responsive personnel made it a smooth & seamless event, not to mention their premiums cant be beat! Extremely satisfied customer here 👍 …
I have insurance with this company for all of our jewelry.
One day accidentally we lost a bracelet, we have filed a claim with the insurance company. …
Not sure what I am paying them for, since they will not cover any of the damages that occurred to my fiancé’s ring, AFTER the premium was paid. Impossible to get an email back within a timely manner. Sure seems like they do not value their …
I applied for insurance for several high end watches. They denied the insurance stating that I wear my watches to often and the total value was excessive. This is absurd as they want you to keep the watches in the bank vault and not enoy them. I would never do business with them or recommend to anyone.
Extremely poor customer service. My boss had 3 watches with them and we wanted to add a 4th. They gave us some b.s. reason for not being able to insure the 4th so we told them we would look at other policies. They canceled our policy and now refuse to insure him. Oh well, lost that business!
I bought a pair of diamond studs early this year through James Allen and signed up for Jewelers Mutual, the insurance they recommended. I’m really glad I did because one of my studs fell out of my ear and down the drain a couple weeks ago! …
After a year of insurance there was a problem with autopay so my policy was canceled. The issue however that there was no way to rectify that online which seems like a basic feature. When I called, I could not do anything over the phone …
My jewelry was stolen and I was treated like the criminal once they finally settled my claim which took exactly 60 days. I was dropped by the insurance. My personal life was brought up in my claim AS WELL I had to hire a lawyer and call …
So the company website advertises that they insure loose diamonds. I recently bought loose diamond and have excellent credit. I happen to use a credit card to buy the diamond and so credit utilization was very high for 10 days or so but …
Jewelers Mutual says 2-3 business days to look at appraisals and then insure the jewelry. It’s more like 2-3 weeks and one time it was over a month. I sure hope if I ever need to make a claim the service time isn’t this slow. I’m not …
I lost my engagement ring. It wasn’t the most expensive ring, but it was something he worked hard for. Claim filed through jewelers mutual and they want me to pay for a new ring and send them the receipt to reimburse me. It took my fiancé a …
This place has horrific customer service. You will wait on hold for 10 minutes. I would never go there. As a better solution, just add a rider to your home or renters insurance policy.
My mom is giving our daughter, her granddaughter, an heirloom ring. Our plan was to get it insured before giving it to her. Our daughter lives in Spain. So, they can’t insure it. Three stars for being courteous and friendly. I think they’d be good if it had worked out though.
I purchased coverage for a Cartier piece that was unfortunately lost somewhere in NYC. I filed a claim with Jewelers Mutual that was approved but apparently they pay Cartier directly instead of writing the customer a check. This would have …
Update: As stated I would keep you all updated. Being that this was my first claim and first piece of jewelry, I was unaware how things work. I must say I am impressed with this insurance company they are by far the best. My case examiner …
After filing a claim for my wife’s wedding ring, I asked to do a cash payout so we could go and shop around for something my wife really likes but apperantly jewelry mutual doesn’t do cash payouts. I spoke with my jewelry and he will not …
The old Jewelers Mutual was easy and great to work with. The “new” JM makes you go through a million hurdles to add a small item. “We want pictures, I take pictures, your pictures are not good enough, ok new pictures are good, now we want …
After purchasing a timepiece and a diamond solitaire, I was advised by our jeweler at Davidson & Licht to insure my purchases. Jewelers Mutual was recommended. Soon after reviewing premium costs, I applied for coverage. Soon after applying, …
I had my insurance with the company for a couple years with one policy. The service was good then I canceled it as I no longer needed it. I then opened another account with my wedding jewelry. Had it for one year and when the year was …
I’ve used Jewelers Mutual to cover my wedding band, engagement ring and ear rings. I’m so happy with the annual price for value, I looked into the fine print in great detail and am very happy with the coverage terms, and everything is so …
If you want to insure your jewelry this is the place to go. Go this for my wife’s ring when I bought it. The cost per year to cost of the ring is absolutely worth it. My wife isn’t the most graceful, so to be safe I wanted to cover it. I …
Not a company you can do business with for the long term. I had a few pieces on my policy. However, at Thanksgiving my ring went down the shower drain. We had plumbers cut open pipes, filed a police report with the New York State troopers, …
They have continued to bill me for a policy I cancelled over two years ago. I have now had to reach out to my state insurance regulator to intervene. They are unscrupulous, and I would not recommend that anyone do business with this company.
I started a policy and then about a week later I went to add a watch to my policy the denied me (even though they already insured my other watch). Look elsewhere for insurance as these folks are not interested in building relationships with their customers.
UPDATE: 7/18/22 They reached out via phone and resolved the issue. Ultimately, they do care, just possibly understaffed or just a simple mistake. Im thankful they reached out and im glad to see they monitor reviews. Thanks JMG. …
If I could leave 0 stars I would. This company is a complete joke. I am a Jewlery collector and I wasn’t able to get anything insured. Apparently I am a “risk” I’ve never reported any losses ever or filed any claims what so ever so where …
Terrible company. Filed a claim they felt was too early in comparison to opening a policy so they canceled me. Had no problem taking my money but when it was time to pay out I’m a risk they don’t want. Also, had to jump through many hoops …
Very professional when I spoke to customer care to put my policy in force. I’ve never had to use the policy & hope that I never do, but if I should I hope to be satisfied with the outcome.
Not great customer service at Jewelers Mutual. They overcharged me for my policy by charging me a second time, and its been over a month and they still haven’t issued a refund. They told me they would get around to it by mid-May. I’ll …
Thank goodness I haven’t needed their services. But I did have to call them one time and they were very helpful and very professional. And the renewal process is easy.
I had a damaged Tanzanite stone, and they made it so easy to have it replaced. No hassles no 15 other opinions.
Staff is always professional and helpful and based in the United States, which makes it even better!
Absolutely stay away from these people if you are insuring a Rolex or any other $10K+ watch or jewelry. Avoid!!! You simply can’t depend on them even if you have all the proper appraisals etc. They have also canceled my policies for no reason no explanation and I never had a claim with them. Maybe they are going insolvent.
I’d give them no stars if possible. As a customer they didn’t care about my business. AVOID JEWELERS MUTUAL at all costs. They’re trying to get as much cash as possible out of you and their customer service is an embarrassment. If you like …
After having a loss, which is very upsetting, Amanda Ringer made it much easier emotionally. Her expertise, professionalism & efficiency made it a simple process. Would HIGHLY recommend Jewelers Mutual to everyone for their insurance needs.
Have had a great experience so far. Easy to submit information to get a quote and then manage your account. Would definitely recommend them for insuring your valuable jewelry.
UPDATE- the “owner” responded to this lol. All I’m going to say is, all of the recent reviews are low for a reason folks!! Yes, my husband did opt for paperless comm, which includes a call/voicemail that was never sent our way. If you’re a …
Excellent company provides great service. On insurance for jewelry. Was very friendly and helpful on the phone. Excellent rates for jewelry. So glad my jewelry gave me their information about getting insurance.
This is the insurance I have on my jewelry and have had for years. They are: reasonable in policy price, agreeable to Autopay, efficient, and they communicate with me regularly. I highly recommend them!
Tried insuring a new watch. Clean history and I have never made an insurance claim for anything in my life. After completing application, I was denied coverage and was given the following explanation: “Nature or type of jewelry item(s) you …
Had a great experience. Claims process is easy and customer service is great. The hotel I had gotten stolen from refused to make a statement that they needed so they worked with me. Highly recommend!
I have had jewelers mutual for 2 years now and couldn’t really say much about their services until now. About 2 weeks ago I noticed a small diamond had somehow fallen out of my wedding set. Never having made a claim before and reading …
JMG is great! They are truly the best in the industry. Unfortunately I had to cancel due to being stationed overseas and I could not get an authorized appraisal in English. They canceled my plan with no hassle or questions asked.
I have been a customer for 3 years. This year my account had been mishandled. I was upgrading shipping to my general policy in May. In July I discovered the agent did not advise me correctly and I was not eligible for coverage that I was …
I have been insured with them for almost 2yrs. I lost mine and husband rings. The claims adjuster I have don’t answer her phone or return calls. Worst thing about them is that you have to find a mom and pop jewelry company to work with I …
I’ve been a customer of Jewelers Mutual for about 6 years and couldn’t be happier. I’ve lost my wedding band twice. Each time JM was easy to deal with in processing my claims and approving a replacement. I was surprised to see some bad …
I have had a great experience with jewelers mutual. I’ve been with them for over 10 years. I’ve had one claim during that time, and the process was extremely smooth and easy. The whole thing was completed in a matter of days. They will have my business for as long as I’m a jewelry owner.
This place is a joke. Unfortunately I had to make a claim on a sentimental piece of jewelry in which I repeatedly received wrong information. The representative was left back tracking what she originally said admitting she was in the wrong. …
Jewelers Mutual provides up to date insurance for our jewelry and we can know that it’s protected with simple and easy claims process if needed. Not required to go through home policy which would require additional insurance or rider and …
Love jewelers mutual! Have been a part of their policy for 3 years after I found out our original jeweler had lied and we no longer had a policy on my rings. One of my rings this summer snapped in half. I quickly reached out and started the …
My jeweler suggested that I check this company out for jewelry insurance. According to this company, that is all they do. Totally fine. In order to complete a quote they asked question after question. For a simple jewelry policy still …
My auto insurance recommended Jewelers Mutual, and I wish I had done some research before opening a policy with them. A year and a half later my engagement ring needed repairs, and my Jewelers Mutual rep was exceedingly difficult to get in …
This is my second year with Jewelers Mutual and I am pleased with my policy. The rates to insure jewelry are far better than adding to my home insurance policy. The frequent email reminders help keep in mind taking care of and loss prevention throughout the year. I recommend anyone to reach and at least get a quote.
Great company to do business with. My policy automatically renews and they send me notification when it’s ready to happen. They send me informative emails regarding the care and protection of my fine jewelry, as well as how to travel with …
Everything is super easy to use and navigate on the website. Thank you!!
Best Jewelry Insurance Company in the world!
Wonderful service by all customer support teams.
Excellent Company to be associated with, as they care for you.
Affordable, and works well. Seems like a solid company.
My policy is great and so is the price!
Worst service I have ever had
spammers
This is an awesome display of crystals and stones, and it’s FREE!
They will not be there for you during your crisis when you need them the most
Great museum if you love rocks.
Very easy to do business with and always happy to help with questions.
Great Rates. Very Easy to deal with on Claims.
Claims process was very simple
Great customer service! Easy registration. Highly recommend
email without consent & will not let me unsubscribe from their mailing list
An honest company who cares about the clients that chose to trust their beloved valuables to them.
No hassles. Easy to update policies and make payments. Will use in future for sure.
Wouldn’t waste my time with this company pure discrimination , They wouldn’t let me put no stars so I had to put one.👎🏼 …
They make everything quick and easy. If you have jewelry def use JMIG!
The premium is reasonable and the process is smooth
I was considering this company for my engagement ring but the reviews sent me running..
Fortunately for me I have not had to file a claim yet. I pray and hope that I will never have to do so.
Very nice people
very friendly, easy to work with, did a great job with my policy.
Great service!
Great insurance service and an amazing jewel gallery you can view for free!
Nice people to work with.
Great company!
Super great service!
The support staff is worthless. This company is horrible at communication.
Thankfully I have not had to file any claims. I feel great knowing that my jewelry is covered !
I recommend Jewelers Mutual to everyone! Great product and super easy to do business with!
40 years as a jeweler, best company to work with.
Don’t any of you realize your HOMEOWNER’S INSURANCE will cover your lost/stolen jewelry — regardless of where you lose it??
We had a claim a few years ago, they were responsive and professional and everything was replaced without an issue.
I made a claim and it was so convenient. Everything went quick and easy. Great customer service.
Jewelers Mutual has always been great to work with when replacing a lost piece!!
Went to the Harder mineral and jem Gallery. Simply amazing. Everyone should visit this gallery.
My watch was damaged and Jewelers Mutual was great about paying for the repair. They are top rate.
BECAREFUL WITH THIS COMPANY. BEFORE YOU SIGN UP WITH THEM LOOK AT THEIR NEGATIVE REVIEWS ON BBB. THEY DON’T LIKE TO PAY. ON TOP OF THAT THEY PICK AND CHOOSE WHO THEY WANT TO INSURE VERY GREEDY COMPANY.
They protect you and your jewelry from everything and they have supreme customer service! I would never use anybody else.
Fantastic company straightforward to set up and can get an instant quote right away
Unprofessional and far more options than this place. Search and compare!
I lost my ring and it was replaced promptly! 2 years later found my original ring and returned the replacement, once again…no hassles!
Excellent service from an insurance company. They have an awesome display of raw jewels in the lobby.
I have been extremely satisfied with Jewelers Mutual. Premiums are very reasonable, and customers service is great.
I very much enjoy having Jewelers Mutual Ins. Group protect my jewelry. It gives me peace of mind.
Once you catch up to the agent. Everything goes well.
Personalbe and helpful. Taking a wile to check my policy but this first i have hqd to wait.
Would not recommend to know one!!!! I have a very exspenvie they turned me down due to the fact that the watch was to exspensive and that I travel.. I never heard of that in my life..
No more worries!
While I have only dealt with them on insurability I am very pleased with Jewelers Mutual agents and cost.
We all know the true test of any insurance policy/co is the claims process.As for the purchase and renewal it was easy and fun
We have insurance on a ring. This is easy, convenient and at a reasonable cost. Best thing for us to do is insure the item for piece of mind.
Limited transparency on applications and decision making.
Great place to look for a ring and any type of jewelry, people are very polite and knowledgeable
Great customer service!
I tried calling on several occasions but no live person ever. I got a call back but I was not available no further efforts to contact me . I guess they didn’t need my business.
The best insurance company for personal jewelry and jewelers.
Put in a request and have not stopped receiving scam likely calls and quotes. Typical insurance price hikes and marketing tricks to earn business in a dishonest way. No thank you!!
Awesome insurance at a great rate!
Got this insurance because my mom and sister lost there ring and didn’t have insurance. I paid it on time filed a claim because i lost my ring. After the claim they dropped me. Horrible customer service stay away
Excellent value and great service when needed.
Insured with this company for over three years. Everyone I’ve been dealing with is great. Never had to put in a claim and hope I never have to.
BEWARE DO NOT SPEAND YOUR MONEY been waiting for 2 weeks for something to be done and still nothing will be reporting my payment to my bank and definitely not renewing!
Jewelers mutual is great and they make insuring our valuables really easy. Not to mention that the pricing and coverage is second to none.
I haven’t had to file a claim, but the price is reasonable and I don’t have to have annual appraisals like with my homeowners policy.
Clearly looking through the reviews this insurance is a joke, therefore no help whatsoever. I’m glad I saw this before I ever attempted anything through them. …
Tyler was so awesome. Absolutely professional/knowledgeable, specific to my needs, thank you jewelers mutual insurance group… Dave Ratliff/Florida
They have been nothing but kind and caring. I feel safe and secure with them behind me. Thank you Jewelers Mutual Insurance Company!
Great rates to insure jewelry! Process was painless and very straightforward! Would highly recommend
Easy to work with but a little expensive.
Excellent experience painless very professional
Great customer service and response rate. I particularly want to single out Amber Saunders for making my experience a pleasant one. You guys are great!
Messed up my policy never cared to call or send proper emails
Wow. One of the most difficult experiences I’ve had with any insurance company ever. Avoid at all costs
Easy simple and reliable Insurance
Great company. Very good communications team, always keeping you informed on your policy plans upcoming changes e.g. renewal and other things. So far in satisfied.
I have all of my jewelry insured with Jewelers Mutual they make it easy to renew my policy and to file claims.
I have ALWAYS been pleased with the service that they have provided. They are true professionals and take pleasure in making sure your jewelry is protected as soon as you purchase it.
I did have to file a claim many years ago once, and it was handled beautifully and smoothly and they attended to y every need with the claim whenever I contacted them. A great company to deal with!
very rude customer service… asked for a quote and they said my jewellery is to expensive to insure?! hahah…Lisa anderson is super rude and tracy fisher as well very rude people no respect …. they won’t insure all my jewelry but only …
I lost a diamond from my bracelet a few months ago and they replaced it immediately…no questions asked. If I had replaced it myself the cost would have far exceeded the price of the premiums I pay.
Comprehensive, dedicated and amazing customer service. If you care about your jewelry and would be disappointed to lose something you care about, you need this! Can’t recommend enough.
Treat you like your just trying to fraud them don’t work with Kay jewelers complete waste of my money showed them the receipt and they told me it was wrong because the ring didn’t show up on google 10/10 don’t recommend
This is the worst insurance to deal with the professionalism and the attitude the workers have when trying to get help , they only respond to emails once a week , they had me do all the foot work going back and forth with the jeweler and my …
I’ve never had to file a claim, but any interaction I have had with this company has been good. The personnel are knowledgeable, friendly and answer one’s questions easily. I would recommend them.
Been using this company to ensure my jewelry for several years.
Jewelers Mutual claim process was seamless during devastating lost. I hope I never have to use it again. I would recommend Jewelers Mutual to protect your valuables.
Great experience with this company, my fiancées ring had t be replaced after she had it smashed against her finger . We went to the jeweler we bought it from and everything went so smooth with jewelers mutual. I was so glad that I listened to a friend who had them. Thank you guys for getting everything done so quick and painless.
I have been treated fairly with this Company and it’s People. I pay my invoice and I have only had one damage claim, which was handled in a timely fashion. So based on my experience, this has been a great insurance company.
My wife lost her engagement ring and theybrefusedd to pony up for the claim… after 3 years of paying for it…. they sent attorneys and adjusters just not to pay up….
Applied for insurance and was denied for traveling to much. (6) times a year. My wife took a new job so doesn’t travel anymore. I applied again and was denied. Called and asked why and said you can’t reapply for 3 years after being denied. Company is a joke and the customer service isn’t the friendliest.
ABSOLUTE TRASH! I HAD OVER 16 JEWELERY ITEMS WITH RECEIPT. WHEN IT CAME TIME TO REPLACE IT KARA KING (MY CLAIM WORKER) MADE ME AND MY JEWELER JUMP THROUGH COMPLETE HOOOOOPS AND STILL DID NOT GET ANYTHING REPLACED. TERRIBLE TERRIBLE TERRIBLE!!!!!!!!! AVOID THEM FOR ANY JEWELERY INSURANCE!
Jewelers Mutual offers affordable protection for your jewelry and security in knowing that if your jewelry is damaged, lost, or stolen that they will be there to help you through it and replace/repair your items! I highly recommend.
I had my jewelry insured with jewelers mutual and I dealt with Shannon she was very responsive and helpful and always prompt. I am grateful for the kind staff at jewelers mutual Group!
Yet to file a claim been there customer for a while now
Only time will tell how they do with the claim process
I have been insuring my jewelry with jewelers mutual for over 20 years and I have had only two claims which have gone very smoothly. It is easy to add or remove jewelry. I would recommend them to anyone!
Worst jewelry insurance ever how you guys get mad at someone losing their ring isn’t that your job to insure stuff like that. Would not recommend at all.
I had sent a ring out to get its annual service it was lost and they don’t cover your care plans bought with your ring through the store ! But they sure have been charging me the cost of it yearly!
Hello, my name is Scott Rhodes, I am a jeweler in Wilmington, NC.
Our store lost its roof in Hurricane Florence, and was flooded with 30 inches of …
Even though I’ve never made a claim and honestly hope I never have to. Having this policy for our watches gives us peace of mind. Customer service has been great so far and I feel the premiums are very reasonable.
I got this as soon as I got my ring and it’s the best decision of my life because about 4 months later we ended up bending the ring and insurance covered it all and they were so friendly throughout the whole process
I lost the diamond out of my engagement ring and had no problems getting it replaced. Within 2 weeks I had my ring back! It was so simple and seamless and the agent I worked with really cared.
We have fortunately not needed to use our insurance, but having that peace of mind knowing if we ever needed to is very reassuring. They have made it very simple by sending me annual reminders to renew and the pricing seems fair. I would highly recommend, as it helps put your mind at ease.
They are very responsive and professional. I did not run into an issue at all. Thank you for your help. I feel at ease that I choose the right jewelry insurance.
Straight forward options. Very healthy coverage for a very reasonable price. Quick and easy application. Had all my documents within a few days. Thanks guys!
Jewelers mutual denied me based on a criminal record that has nothing to do with theft. …
I’ve used this company for decades. I want to point out that if you are a retail consumer and have a “replacement” policy, that’s what you get, REPLACEMENT, not a check for whatever nebulous amount you insured your item for. If you have a …
We are in our 2nd year of insuring with JM. I was sent an email asking if I would rate them. Then I was given the opportunity to leave a review on YELP and GOOGLE. I have had all positive experiences with reps over the phone, so far. BUT we …
i was denied insurance because of a non fraud or theft criminal record that i have it happened a long time ago and see that as a liability …… my ring isn’t even worth that much 6k and i was denied i can’t believe it. Don’t use this …
Jewelers Mutual is a must for anyone who has invested in their jewelry. I lost one of my earrings at a party and I was beyond distraught. JM helped me through the process of filing a claim and I was able to get a replacement within a month. I am so happy I had my jewelry insured!
A wonderful company to work with! Getting in touch with an agent to make a claim or add another piece of jewelry is easy and never a chore. I recommend all my friends insure their rings with Jewelers Mutual.
Great company, great rates. I called them a few times with some questions and always got a clear answer. Their policies are easy to read and they are pretty forthcoming with any exceptions. Very happy to ensure both mine and my wife’s wedding rings with them
Price gouging at its finest. LOTS of marketing about how they stand ready to “protect during these times”…couldnt be further from the truth. Tried to increase my premium by 40 percent this year to renew after having been with them for …
My wife lost the diamond from her ring insured by Jeweler’s Mutual. It was an unusual cut. They worked with our jeweler and it was replaced in a timely manner. We were extremely happy with their service.
We are extremely happy with JM. My wife lost her wedding ring a few years ago and JM replaced it without any hassle whatsoever. Service was quick and compassionate (at least it felt that way). Another time and year or so later, her ring …
I haven’t had to file a claim, but had my jewelry insured here because my jeweler recommended them so highly. Everyone I talked to was friendly and helpful. I have no complaints and have recommended them to friends..
We have Jewelers Mutual coverage and our loss was replaced easily. Having an insurance company who specializes in jewelry makes a big difference. They worked seamlessly with our jeweler. We couldn’t be happier, and continue to insure with JM year after year.
I have not had a claim but JM has been excellent to work with. I get reminder notices when my premium is due and they send out periodic emails to make sure your up to date on coverages. Excellent company to work with.
Every year, I can count on them to remind me of the annual premium for our wedding rings! I never thought we would end up needing their help after only the first year. My husband lost his ring while biking at Lake Hodges! We provided the …
I’ve had my engagement ring/wedding band insured with this company for 20 years. Every year it’s easy to renew. Last year, I had to file my first ever claim: It was easy and painless. The company took care of me!
Having peace of mind is very comforting, especially when my wife and I are outdoor adventure seekers. My wife was unfortunate in that she lost one of the small accompaniment diamonds in her engagement set. We quickly had the ring repaired …
My husband purchase a18 kt white gold wedding set (5 carats) for our 27th wedding anniversary. It is extremely beautiful and I get many compliments as well as glances from people all the time. I feel confident about wearing my set ,but even …
This past year I looked down at my diamond engagement ring and to my horror the diamond was missing and 2 of the prongs were bent. Needless to say my husband and I were both very sad and shaken by this. I filed an online claim with …
I was introduced to Jewelers Mutual through Geico, my insurer, to cover engagement and wedding rings. They were slow to respond, unable to provide substantive responses, and unable to act in a timely manner to put my insurance in place. …
They’ve been a great company to work with. We’ve, unfortunately had two separate damage claims. Both times, Jeweler’s Mutual was prompt in their response and paid for the repairs minus our deductible with no hassles. I would highly recommend them.
Found out about this company from a friend and have been nothing but pleased with them! So easy to apply for coverage online and upload the appraisal documents. I also love how it automatically renews and the reminder emails of the policy end/renewal dates. Prices are so very reasonable.
After numerous hours of research…
If you are looking for an affordable way to give your and your family members a piece of mind about all of the family heirlooms or that giant diamond, look no …
I previously had my wedding ring insured through my honeowner’s pokicy. The Jewelers Mutual policy was almost half the price for the same coverage. Making the change was easy and hassle free. The customer service has also been excellent! I highly recommend Jewelers Mutual!
Filed a claim when one of my side stones fell out. All I had to do was send them my quote and receipt and they sent me a check. It was a pretty small claim, but as a student I was appreciative of the coverage. What impressed me the most was …
I had to file a claim when two pieces of jewelry were stolen. Everyone from Jewelers Mutual was very committed to helping me resolve this. The police were less than helpful but this was not a factor in filing my claim – Jewelers Mutual helped me through that process and the replacement of my pieces. I am very grateful to them!
I have never had a claim, so my perspective is limited in that way. But I have always found Jewelers Mutual to be easy to deal with. Easy to get a person on the phone. Those who answer try to get you the info, work with you, etc. The …
Very easy to complete the online application definitely a better benefit than being covered under your homeowners insurance
Their rates are amazing and when I lost a stone from my wedding ring, they were very prompt in taking care of the claim and got my ring back to me quickly. They were friendly, courteous and very easy to work with. Would definitely recommend them!
I have had excellent service from Jewelers. Unfortunately I have had 2 claims of lost jewelry that meant a lot to me. They made the process as pleasant and simple to replace the pieces as near to what I had as possible. They were very timely in expediting my claim.
I’ve insured multiple personal items likes my wife’s ring and some of my watches. Their rates are amazing and their coverage is the best. What I like the most is the customer service. If you go through the problem of damaging your jewelry …
My wife and I are very satisfied and grateful for the service and protection Jewelers Mutual Insurance provided us. We lost our wedding rings while on a kayaking trip. The river was slow and calm except for the one tricky spot where we …
Taking out a policy on my diamond engagement ring with Jewelers Mutual was the best decision I could have ever made! Unfortunately I had to use my policy because I accidentally flushed my engagement ring down the toilet. Jewelers Mutual was …
I have had a policy with Jewelers mutual on my engagement ring for 22 years now. About 3 years ago, I looked down at a sporting event, and my diamond was gone from my ring. I crawled around every where in tears and had many people helping …
Heaven forbid you need them during the first year if insurance!! I had a super unfortunate and devastating ring loss during our move. I THOUGHT jewelers Mutual was great in how Caring they were and how easy the claims process was. That …
This is the least expensive way to protect your investment. Keep your plan off your homeowners. If you have a claim they could cancel you for it. Give them a call!
Jewelers Mutual was extremely helpful when I recently called to better understand the overall coverage for our jewelry. The young lady I spoke to provided valuable information in understanding the specifics of our coverage and walked …
I’ve had my jewelry insured with Jewelers Mutual Insurance for just over a year now. I haven’t had to submit a claim yet but I have been very pleased with how they reminded me to renew my policy. I would highly recommend this insurance company for anyone looking for a little extra assurance in securing your jewelry.
Amanda did a fantastic job and handled everything very quickly.
They automatically increase coverage and your premium by 3% a year in your renewal smaller print regardless of how much diamond or precious metal prices increase or decrease, inflation, etc… You can reject the 3% increase if you call …
Yesterday we needed some very unusual coverage of a very high dollar item for a very short time period outside of our business and the underwriter was able to get me a rider on our policy within an hour! …
Affordable insurance with easy buying and renewing of my policy.
It’s so interesting that once they did their job (replaced a lost item) they dropped me from their policy. I had a fine experience making my claim, but felt it unfair- being an insurance company to immediately drop someone when they use you …
Like all the other reviewers I had an issue of cancelling my policy for no reason. It’s just easier to keep it on homeowners insurance.
Jewelers Mutual is amazing. I lost my pendant and they were quick to replace it at NO charge and they allowed me to go to any jeweler of my choice. I got the same quality as I had before. I have dealt with several insurance policies and this one by FAR is the best. 1% a year for coverage and NO deductible. Love them.
Claim was handled quickly and easily, definitely recommend them.
My encounter with Jewelers Mutual goes back to February and I am still so angry about my experience that I have kept this review on my “To Do” list ever since. Well today’s the day! To make a long story short, by failing to respond in a …
Canceled my policy back in February. Received an invoice in April. Then they proceeded to charge my account in May. …
We had a lost ring scare and Jewelers Mutual was awesome working with us to get it replaced. We ended up finding it but they were seriously awesome in their contact and responsiveness. Piece of mind knowing that if the ring was to disappear or get stolen we have a company who will take care of us.
We had to file a claim on my 8,000$ bracelet and they covered it 100% thank god we had insurance because it’s very scary when you loose something special. We ended up paying up front and they sent us a check reimbursement because it was quickest and easiest but they also have the option to pay the Jewler directly.
I have absolutely no complaints about Jewelers Mutual Insurance Company. I actually had to use them once to replace a stolen piece of jewelry. When I contacted customer service to explain what had happened they took care of everything …
I insured my engagement ring within 2 weeks of receiving it. It was a very easy process to get the policy and set up automatic annual payments. The employees are very helpful, whether on the phone or online. About 2 months ago, I lost two …
Jewelers Mutual Insurance was a God send when I first got engaged. The price for the policy was perfect, especially for a nursing student, at the time. Adding additional pieces of jewelry is so easy to do on the website! While I have never …
I’ve held a policy with this group for years and the rates have always been reasonable. I did have to file a claim once due to my ex-wife’s rings and my Hamilton watch being stolen from a break in. The process was easy, once we submitted …
I would not recommend this company to anyone. I have had the WORST experience with them. After getting engaged, we decided to insure my ring set through Jewelers Mutual per recommendation of our jeweler. It was an easy set up process. A …
When I recently found out that my previous insurance company would NOT pay the full value of my jewelry, if it was lost or stolen, I went looking for another insurance company. Jewelers Mutual answered all of my questions – and gave me the …
I decided to insure my engagement ring through Jeweler’s Mutual because James Allen partners with them, and that’s where my ring was purchased. I read other positive reviews and was satisfied. Since then, I’ve insured 3 other pieces of …
After months of back and forth of sending documents that they deemed weren’t good enough for them….they dropped me from the application process. …
After my recent watch purchase I was referred to them by Geico. Weeks of communicating and providing documentations as per their request – yet they still claim it’s not enough. Terrible response time, no sense of urgency and overall lack of …
I absolutely recommend to NO ONE who needs insurance on jewelry! No one should deal with these people!
I mailed my luxury watch to a friend to have it polished, and it was lost in the …
This company was recommended by my local preferred jeweler which is very credible and has my trust. Signing up was an easy process and I found it simple to list my items and appraisals. Since then, I have added more jewelry and been just …
Best quality and professionalism in a jewelry Insurance company
Expensive, but worth every penny. I had a white gold ring sized and they fixed a bent putting and fixed the rhodium for the $150 fee. Very friendly, excellent work.
I started an application for a custom-designed engagement ring (including a family heirloom diamond) 6 weeks ago & the entire process has been what I would describe as “Amateur Hour”. I submitted an application and I never even got a …
Never thought I’d have to file a claim, but I did. Jewelers Mutual was great. They made the process very easy when my engagement ring was lost. After searching from floor to ceiling for over a month trying to figure out where my cat may …
When I bought my Wife’s engagement ring JM was highly recommended to me by my Jeweler, He loves them. Recently a diamond from the side of my wife’s ring was gone and i filled out a claim with JM. they responded with “take the ring to your …
Unfortunately I did have to file a claim once and Jewelers Mutual was so helpful! I was worried that the process would take a very long time but once I submitted everything, the process was relatively smooth. They worked directly with my …
I have had insurance for two years with Jewelers Mutual Group. My rate was the same the firs two years. I had submitted zero claims, nothing. Then all of a sudden my premium gets raised over $80 for one year! There explanation was that they …
I wish that I could give this company no stars. I am a private person and am reluctant to go into detail publicly. However, I did want to make people aware that this company is highly unprofessional and their management made it clear to …
Company is trash. They wont even insure two wedding rings appraised at $ 5,100. I can only image how their claims process must be.
I just cancelled my insurance policy with Jewelers Mutual – nothing to do with them. I had forgotten to cancel my policy when it was set for renewal (despite a reminder email that they would be withdrawing the annual payment). A quick call …
Best and ONLY company I would trust to insure my jewelery!
Only willing to insure non luxurious jewelry.
II cannot say enough good things about this company!! After suffering a loss/theft, they made the entire process and replacement seamless. The level of concern AND communication between claims and the replacement jeweler was amazing. If you …
BEWARE, Do not ever use this company!!! They will gladly accept your premiums but they will not issue a check for you to buy your own jewelry. Even worse, they will not even come close to issuing the jeweler the amount that your jewelry …
BUYER BEWARE!!!! My wife has had jewelers mutual and unfortunately had to file a claim recently, the claim part was easy and she got approved to go to our jeweler rather quick BUT since then has never received a call back, our claim …
I applied for jewelry coverage and provided new appraisals by a certified Gemologist. I received a email indicating my coverage was denied “due to high value of the items and the risks associated with insuring them”….. forgive me for …
I wish I could give zero stars Jewelers Mutual is a joke! I applied and received an email stating that they couldn’t provide me with coverage because the high value of my jewelry and “risk” . Well excuse me if I’m wrong ,but that’s the …
I had impact damage to my Rolex watch. Upon calling for a claim form I received exceptional service. Paperwork sent quickly with instructions how to proceed. They even checked while I was waiting for repair as Rolex take extra time plus …
Let me re cap.
I was insured until May 2021. I paid my dues. Your company was dishonest about my coverage in Europe. I canceled. Nothing was clear. Nothing. I said I …
My engagement ring is insured through Jewelers Mural Group. The price is so reasonable and it covers so much. The agent I went through was super informative. I also entered an incorrect insured amount originally and they helped me fix it to make sure it was accurate.
This insurance company has zero credibility and the customer support is terrible. …
Super impressed with the ease of working with JM when my wedding set needed some work. Very friendly & responsive personnel made it a smooth & seamless event, not to mention their premiums cant be beat! Extremely satisfied customer here 👍 …
I have insurance with this company for all of our jewelry.
One day accidentally we lost a bracelet, we have filed a claim with the insurance company. …
Not sure what I am paying them for, since they will not cover any of the damages that occurred to my fiancé’s ring, AFTER the premium was paid. Impossible to get an email back within a timely manner. Sure seems like they do not value their …
I applied for insurance for several high end watches. They denied the insurance stating that I wear my watches to often and the total value was excessive. This is absurd as they want you to keep the watches in the bank vault and not enoy them. I would never do business with them or recommend to anyone.
Extremely poor customer service. My boss had 3 watches with them and we wanted to add a 4th. They gave us some b.s. reason for not being able to insure the 4th so we told them we would look at other policies. They canceled our policy and now refuse to insure him. Oh well, lost that business!
I bought a pair of diamond studs early this year through James Allen and signed up for Jewelers Mutual, the insurance they recommended. I’m really glad I did because one of my studs fell out of my ear and down the drain a couple weeks ago! …
Great customer service. Fast responses and help with claims! Glad I insured with them!
After a year of insurance there was a problem with autopay so my policy was canceled. The issue however that there was no way to rectify that online which seems like a basic feature. When I called, I could not do anything over the phone …
Haven’t had real good luck with finding à policy that fits the bill. Agents either dont respond or take way too long.
My jewelry was stolen and I was treated like the criminal once they finally settled my claim which took exactly 60 days. I was dropped by the insurance. My personal life was brought up in my claim AS WELL I had to hire a lawyer and call …
So the company website advertises that they insure loose diamonds. I recently bought loose diamond and have excellent credit. I happen to use a credit card to buy the diamond and so credit utilization was very high for 10 days or so but …
Excellent customer service and very supportive from start to finish on my claim. Seamless and perfect!
Jewelers Mutual says 2-3 business days to look at appraisals and then insure the jewelry. It’s more like 2-3 weeks and one time it was over a month. I sure hope if I ever need to make a claim the service time isn’t this slow. I’m not …
I lost my engagement ring. It wasn’t the most expensive ring, but it was something he worked hard for. Claim filed through jewelers mutual and they want me to pay for a new ring and send them the receipt to reimburse me. It took my fiancé a …
This place has horrific customer service. You will wait on hold for 10 minutes. I would never go there. As a better solution, just add a rider to your home or renters insurance policy.
My mom is giving our daughter, her granddaughter, an heirloom ring. Our plan was to get it insured before giving it to her. Our daughter lives in Spain. So, they can’t insure it. Three stars for being courteous and friendly. I think they’d be good if it had worked out though.
I purchased coverage for a Cartier piece that was unfortunately lost somewhere in NYC. I filed a claim with Jewelers Mutual that was approved but apparently they pay Cartier directly instead of writing the customer a check. This would have …
Update: As stated I would keep you all updated. Being that this was my first claim and first piece of jewelry, I was unaware how things work. I must say I am impressed with this insurance company they are by far the best. My case examiner …
After filing a claim for my wife’s wedding ring, I asked to do a cash payout so we could go and shop around for something my wife really likes but apperantly jewelry mutual doesn’t do cash payouts. I spoke with my jewelry and he will not …
100% one of the best insurance company. After losing my engagement ring. They helped me to get it replaced. Absolutely amazing and quick responses.
The old Jewelers Mutual was easy and great to work with. The “new” JM makes you go through a million hurdles to add a small item. “We want pictures, I take pictures, your pictures are not good enough, ok new pictures are good, now we want …
After purchasing a timepiece and a diamond solitaire, I was advised by our jeweler at Davidson & Licht to insure my purchases. Jewelers Mutual was recommended. Soon after reviewing premium costs, I applied for coverage. Soon after applying, …
I had my insurance with the company for a couple years with one policy. The service was good then I canceled it as I no longer needed it. I then opened another account with my wedding jewelry. Had it for one year and when the year was …
I’ve used Jewelers Mutual to cover my wedding band, engagement ring and ear rings. I’m so happy with the annual price for value, I looked into the fine print in great detail and am very happy with the coverage terms, and everything is so …
If you want to insure your jewelry this is the place to go. Go this for my wife’s ring when I bought it. The cost per year to cost of the ring is absolutely worth it. My wife isn’t the most graceful, so to be safe I wanted to cover it. I …
Scam.
Had 4 different people try to,get a offer on there online platform. All denied.
All 700 plus credit and no bad remarks or judgments on,them …
Not a company you can do business with for the long term. I had a few pieces on my policy. However, at Thanksgiving my ring went down the shower drain. We had plumbers cut open pipes, filed a police report with the New York State troopers, …
Quick and painless to get our quote and sign up. Highly recommended by our jewelers.
They have continued to bill me for a policy I cancelled over two years ago. I have now had to reach out to my state insurance regulator to intervene. They are unscrupulous, and I would not recommend that anyone do business with this company.
I started a policy and then about a week later I went to add a watch to my policy the denied me (even though they already insured my other watch). Look elsewhere for insurance as these folks are not interested in building relationships with their customers.
UPDATE: 7/18/22 They reached out via phone and resolved the issue. Ultimately, they do care, just possibly understaffed or just a simple mistake. Im thankful they reached out and im glad to see they monitor reviews. Thanks JMG. …
If I could leave 0 stars I would. This company is a complete joke. I am a Jewlery collector and I wasn’t able to get anything insured. Apparently I am a “risk” I’ve never reported any losses ever or filed any claims what so ever so where …
Terrible company. Filed a claim they felt was too early in comparison to opening a policy so they canceled me. Had no problem taking my money but when it was time to pay out I’m a risk they don’t want. Also, had to jump through many hoops …
**PLEASE DO YOUR RESEARCH**
SEE OTHER 1- STAR COMMENTS BELOW …
Very professional when I spoke to customer care to put my policy in force. I’ve never had to use the policy & hope that I never do, but if I should I hope to be satisfied with the outcome.
Not great customer service at Jewelers Mutual. They overcharged me for my policy by charging me a second time, and its been over a month and they still haven’t issued a refund. They told me they would get around to it by mid-May. I’ll …
Purchase of insurance was supper easy and quick online. It’s good to know my 50th Anniversary ring is covered.
Thank goodness I haven’t needed their services. But I did have to call them one time and they were very helpful and very professional. And the renewal process is easy.
I had a damaged Tanzanite stone, and they made it so easy to have it replaced. No hassles no 15 other opinions.
Staff is always professional and helpful and based in the United States, which makes it even better!
Absolutely stay away from these people if you are insuring a Rolex or any other $10K+ watch or jewelry. Avoid!!! You simply can’t depend on them even if you have all the proper appraisals etc. They have also canceled my policies for no reason no explanation and I never had a claim with them. Maybe they are going insolvent.
I’d give them no stars if possible. As a customer they didn’t care about my business. AVOID JEWELERS MUTUAL at all costs. They’re trying to get as much cash as possible out of you and their customer service is an embarrassment. If you like …
After having a loss, which is very upsetting, Amanda Ringer made it much easier emotionally. Her expertise, professionalism & efficiency made it a simple process. Would HIGHLY recommend Jewelers Mutual to everyone for their insurance needs.
Have had a great experience so far. Easy to submit information to get a quote and then manage your account. Would definitely recommend them for insuring your valuable jewelry.
UPDATE- the “owner” responded to this lol. All I’m going to say is, all of the recent reviews are low for a reason folks!! Yes, my husband did opt for paperless comm, which includes a call/voicemail that was never sent our way. If you’re a …
Excellent company provides great service. On insurance for jewelry. Was very friendly and helpful on the phone. Excellent rates for jewelry. So glad my jewelry gave me their information about getting insurance.
This is the insurance I have on my jewelry and have had for years. They are: reasonable in policy price, agreeable to Autopay, efficient, and they communicate with me regularly. I highly recommend them!
Tried insuring a new watch. Clean history and I have never made an insurance claim for anything in my life. After completing application, I was denied coverage and was given the following explanation: “Nature or type of jewelry item(s) you …
Had a great experience. Claims process is easy and customer service is great. The hotel I had gotten stolen from refused to make a statement that they needed so they worked with me. Highly recommend!
I have had jewelers mutual for 2 years now and couldn’t really say much about their services until now. About 2 weeks ago I noticed a small diamond had somehow fallen out of my wedding set. Never having made a claim before and reading …
JMG is great! They are truly the best in the industry. Unfortunately I had to cancel due to being stationed overseas and I could not get an authorized appraisal in English. They canceled my plan with no hassle or questions asked.
I have been a customer for 3 years. This year my account had been mishandled. I was upgrading shipping to my general policy in May. In July I discovered the agent did not advise me correctly and I was not eligible for coverage that I was …
I have been insured with them for almost 2yrs. I lost mine and husband rings. The claims adjuster I have don’t answer her phone or return calls. Worst thing about them is that you have to find a mom and pop jewelry company to work with I …
I’ve been a customer of Jewelers Mutual for about 6 years and couldn’t be happier. I’ve lost my wedding band twice. Each time JM was easy to deal with in processing my claims and approving a replacement. I was surprised to see some bad …
I have had a great experience with jewelers mutual. I’ve been with them for over 10 years. I’ve had one claim during that time, and the process was extremely smooth and easy. The whole thing was completed in a matter of days. They will have my business for as long as I’m a jewelry owner.
This place is a joke. Unfortunately I had to make a claim on a sentimental piece of jewelry in which I repeatedly received wrong information. The representative was left back tracking what she originally said admitting she was in the wrong. …
Jewelers Mutual provides up to date insurance for our jewelry and we can know that it’s protected with simple and easy claims process if needed. Not required to go through home policy which would require additional insurance or rider and …
Love jewelers mutual! Have been a part of their policy for 3 years after I found out our original jeweler had lied and we no longer had a policy on my rings. One of my rings this summer snapped in half. I quickly reached out and started the …
My jeweler suggested that I check this company out for jewelry insurance. According to this company, that is all they do. Totally fine. In order to complete a quote they asked question after question. For a simple jewelry policy still …
My auto insurance recommended Jewelers Mutual, and I wish I had done some research before opening a policy with them. A year and a half later my engagement ring needed repairs, and my Jewelers Mutual rep was exceedingly difficult to get in …
This is my second year with Jewelers Mutual and I am pleased with my policy. The rates to insure jewelry are far better than adding to my home insurance policy. The frequent email reminders help keep in mind taking care of and loss prevention throughout the year. I recommend anyone to reach and at least get a quote.
Great company to do business with. My policy automatically renews and they send me notification when it’s ready to happen. They send me informative emails regarding the care and protection of my fine jewelry, as well as how to travel with …