This companies management is the most unprofessional and needs more knowledge about the companies processes.. Who trains these clown.Horrible place to work ..This place is clicke.
Do not buy from them. They do not respond by phone or email. After hours of on-hold time I have gotten through 3 times. Each time I was promised a call back from service and each time they did not respond.
Inept. Incompetent. Concerned only with revenue. Fix your problems rather than ignore them consistently and commit the same errors over and over again. Your workforce hates their job.
The new Touch displays on Vision Bikes, Treadmills & Ellipticals are simply the best way to get the most out of your workout. You’ve gotta try VirtualActive!!!
This is my 3rd time to your location to pickup your products and deliver them to your dealers in MN.
Everytime I get here on time for the scheduled appointment and it always takes …
Phone system seems atiquated, choppy, breaking up, on hold forever. Never got to speak with customer service about my experience of buying fake treadmill lubricant i.e. foreign knockoff sold on ebay under Horizon Fitness label.
Needs better customer service (or even any). Not only was the treadmill I wanted not in stock they had no information on when it would be and an utter lack of enthusiasm for customer service, especially prompt delivery and setup ($169 is …
My treadmill was squeaking. I called Johnson Health Tech for support and spoke with Kayla. She said the elastomers would fix the issue, and if I didn’t need them, I could “always return them.” …
Customer service has been absolutely terrible. Brand new treadmill died mid-walk. Won’t turn on. No one answers their phones, automatic email response says will take 2 weeks to get back to me. Do your research if you’re interested in buying these guys products!
My experience from the customer service end was top notch. There was an issue with Fed Ex (no fault of the company) and Johnson Health Tech was quick to communicate and fix the issue. Ordered the Synca massage chair, which is awesome.
I purchased a treadmill and I did not realize that they would not deliver to my place of residency because of the stairs. I have been emailing them back and forth and told them I am willing to pay the upgraded delivery to have them take it …
Bought a horizon treadmill for $1,000. Had missing parts. Emailed horizon 4 times with no response back. Called every number on their website and never got a real person. I finally had to contact the better business bureau. Waiting to hear back. Worst customer service I have ever seen in my life!
Shipping nightmare. Horizon treadmill was never delivered and now I have to wait 8 weeks for a refund. They don’t answer their phones. Do not order from here!!! if there is an issue, you are SOL. They are just an importer and they import …
I can’t judge the quality of my treadmill because I can’t get my treadmill fixed! It was damaged when I got it, service tech finally came after a month, then he found more damage. I can’t get anyone to send out a new part and no one answers …
You are responsible for Horizon Fitness. I have never had a more disgraceful customer service experience in my life. Emailed Horizon 4 days ago with no response. I Tweeted Horizon Fitness, with no response. I’ve called the customer …
I bought a Peak Trainer HT5.0 elliptical machine from Horizon Fitness/Johnson Health Tech in May 2020, used it for about two weeks after delivery and then left town until November 2020 for COVID-related reasons. When I returned, I used the …
Ordered a LifeSpan treadmill, was delivered DOA. Took tech over a month to come out. Fixed it, around a year later we get an error code, machine will not woke. We payed for multiyear extended warranty. Easy for the company to sell those …
-Horizon Fitness Treadmill-
If you cannot assemble this yourself, you might want to reconsider your purchase. A friend recommended the treadmill as he recently purchased one (which he …
Was a little concerned looking at some reviews prior to ordering a part from them but went for it as my Livestrong bike is 6 years old and very few places have parts at all! Only two and the other company had even significantly worse …
I ordered treadmill for rehab purposes and paid for white glove service for assembly and disposable of all materials, the shipping company sent email confirming white glove svc but on their site they state outside door delivery means the …
Great place to work
Good
very attentive and good people
If you’re not white you have to wait 4ever to get loaded. Its whites first here. 🖕🖕🖕 …
This companies management is the most unprofessional and needs more knowledge about the companies processes.. Who trains these clown.Horrible place to work ..This place is clicke.
do not buy it is a real nightmare they do not like to solve the problems
Best company ever! They treat you like family and really care about their products.
Athletic equipment of the best quality!!! Order from this company and you WILL NOT be disappointed or let down.
I had a 9am appointment for a pickup, it’s 3pm now and they still don’t have the load ready.
Do not buy from them. They do not respond by phone or email. After hours of on-hold time I have gotten through 3 times. Each time I was promised a call back from service and each time they did not respond.
Inept. Incompetent. Concerned only with revenue. Fix your problems rather than ignore them consistently and commit the same errors over and over again. Your workforce hates their job.
The new Touch displays on Vision Bikes, Treadmills & Ellipticals are simply the best way to get the most out of your workout. You’ve gotta try VirtualActive!!!
This is my 3rd time to your location to pickup your products and deliver them to your dealers in MN.
Everytime I get here on time for the scheduled appointment and it always takes …
Summary: nice product, misleading shipping & delivery info, HORRIBLE customer service. …
Phone system seems atiquated, choppy, breaking up, on hold forever. Never got to speak with customer service about my experience of buying fake treadmill lubricant i.e. foreign knockoff sold on ebay under Horizon Fitness label.
This company makes the Vision brand of treadmills that are sold in Canada. These treadmills are junk. …
Needs better customer service (or even any). Not only was the treadmill I wanted not in stock they had no information on when it would be and an utter lack of enthusiasm for customer service, especially prompt delivery and setup ($169 is …
My treadmill was squeaking. I called Johnson Health Tech for support and spoke with Kayla. She said the elastomers would fix the issue, and if I didn’t need them, I could “always return them.” …
Customer service has been absolutely terrible. Brand new treadmill died mid-walk. Won’t turn on. No one answers their phones, automatic email response says will take 2 weeks to get back to me. Do your research if you’re interested in buying these guys products!
My experience from the customer service end was top notch. There was an issue with Fed Ex (no fault of the company) and Johnson Health Tech was quick to communicate and fix the issue. Ordered the Synca massage chair, which is awesome.
I purchased a treadmill and I did not realize that they would not deliver to my place of residency because of the stairs. I have been emailing them back and forth and told them I am willing to pay the upgraded delivery to have them take it …
Bought a horizon treadmill for $1,000. Had missing parts. Emailed horizon 4 times with no response back. Called every number on their website and never got a real person. I finally had to contact the better business bureau. Waiting to hear back. Worst customer service I have ever seen in my life!
Shipping nightmare. Horizon treadmill was never delivered and now I have to wait 8 weeks for a refund. They don’t answer their phones. Do not order from here!!! if there is an issue, you are SOL. They are just an importer and they import …
I can’t judge the quality of my treadmill because I can’t get my treadmill fixed! It was damaged when I got it, service tech finally came after a month, then he found more damage. I can’t get anyone to send out a new part and no one answers …
You are responsible for Horizon Fitness. I have never had a more disgraceful customer service experience in my life. Emailed Horizon 4 days ago with no response. I Tweeted Horizon Fitness, with no response. I’ve called the customer …
I bought a Peak Trainer HT5.0 elliptical machine from Horizon Fitness/Johnson Health Tech in May 2020, used it for about two weeks after delivery and then left town until November 2020 for COVID-related reasons. When I returned, I used the …
Ordered a LifeSpan treadmill, was delivered DOA. Took tech over a month to come out. Fixed it, around a year later we get an error code, machine will not woke. We payed for multiyear extended warranty. Easy for the company to sell those …
-Horizon Fitness Treadmill-
If you cannot assemble this yourself, you might want to reconsider your purchase. A friend recommended the treadmill as he recently purchased one (which he …
Was a little concerned looking at some reviews prior to ordering a part from them but went for it as my Livestrong bike is 6 years old and very few places have parts at all! Only two and the other company had even significantly worse …
I ordered treadmill for rehab purposes and paid for white glove service for assembly and disposable of all materials, the shipping company sent email confirming white glove svc but on their site they state outside door delivery means the …