Johnson Utilities LLC water services provides quality water to our service area. Our goal is to meet and exceed standards set forth by governing … See more
They would not let us pay the past due amount for my deceased grandparent. We were told that the water would be shut off. In order to continue service Epcor told us that we had to open an account with them.
Nice to know that at 1am I called for what I perceived as a water emergency and a welcome surprise a gentleman by the name of Mark answered the phone and was able to answer all my concerns and resolved the issue. Thanks Mark
They repeatedly send me a bill for $145.00. Ridiculous as there are 2 of us and we have never gone higher than $67.00 The bookkeeper failed 2nd grade math?
Epcor needs to evaluate their usage and waste water cost to their customers in Sun City West. Why not charge the same amount for all Epcor customers. Water and waste cost the same by waste treatment center. Lets be fair… dont ask the …
The only company where you can use 0 gallons since the last time the meter was read and be charged $70.83! Expensive water, poor customer service….it’s unfortunate that users don’t have a choice in Verrado.
Terrible. Won’t turn water on unless I drive 60 miles to prove who I am because of issues with previous owner. I already have an account with them. Its rediculous. Won’t do anything over the phone or through email. They don’t care because they control the water. So frustrating.
Worst water company ever. Holds checks, looses checks so they can collect late fees. After I pay on line they cash the check. Now I have over paid. Ever try to get your money back?
This company is a scam – they put the bill on certain water districts and turn around and blame it on the ACC and its not their problem. Why the guy accross the street uses the same facilities as I do has a set waste water rate I am having …
I’m writing a review because I’ve heard that the water bills in Litchfield Park are outrageous. The average customer in Russell Ranch spends $200 per month or more. What? Water? Hundreds of dollars and there is no grass just rocks and …
My husband are moving to the NW Valley. After hearing horror stories and reading bad reviews, we are determined not to buy in a community that is not on public water. In Chandler we pay $70.00 a month for water, trash and sewer AND we have …
Epcor Water SUCKS!!! Their billing system sucks. I got a bill with a date to pay by and they turned off my water. NOT anywhere on my bill did it say they were turning it off. They said they sent one out I never received one. One would think …
On Feb. 6, 2018 I had my water cut off without notice. I just gave them a check for $600. US Sept 20, 2018. and should of had about $300. still in credit. BUT now I found out that! I am a snow bird from Canada and have made $600.00 US …
Out of all of the utility companies I have worked with Epcor is by far the worst I have ever had the displeasure of working with. First of all I have lived all over the valley, Tempe, Glendale, Laveen, Mesa and Goodyear and Epcor water …
Why would you take away someone’s ability to make a payment, then charge them late fees and still demand the payment? It’s not stupid, it’s incredibly evil and full of greed. There’s an international pandemic and y’all want me to walk into an office to pay this? What an incredibly evil company.
Everytime I call now they hang up on me. Because another agent told us if we call the next day we can possibly get the water turned on at our new home faster because of Labor Day weekend. We call and the lady rudely says we don’t do same …
My water bill went from $50-$60 a month to $90-$100. I don’t have any leaks in my home, and I have had a plumber come and check it out. We can’t find any leaks so we don’t know where the sudden hike came from. They are giving me this song …
The most unprofessional company ever! Can’t even get a bill delivered to the house. We’ve been in the same house for 15 yrs and all of a sudden our bills are not coming. Somehow our address in their computer got slightly changed from a N …
Gez this company has some of the WORST reviews I have ever seen. You would think that management would at least read what their customers are writing about the company but since it’s a full blown MONOPOLY they do no care. This why we need to de-regulate energy and water folks!
if i could submit zero stars i would. i am very confused as to how they are still up and running. they are the worst company ive ever delt with ever. in history ever. period. no communication. long hold time and call drops . tacky customer …
Just retiled and resurfaced our 14 year old pool. The water is so bad even though we have a salt water system. Ruined the mosaic glass tile, we were unable to clean them. Also have a whole house water filter, plus a soft water and RO …
Ridiculous
Outrageous rates!
They rob people, literally
10614 white mouthed rod .
Not a great company at all
Bad customer service & horrible water costs.
on hold for 14 minutes no service
Overpriced and terrible customer service
Worst utility company ever! customer service is awful and the charges are unbelievable!
I moved to Anthem and I can’t believe the water bill. You can’t drink it, it smells and I can’t change it. What a rip off for this bad bad water.
Trying to sign up as a new customer….I have been on hold for 28 minutes and still counting……….. I guess this is what they call customer service
What a joke of a company to work for Unorganized and in Professional I wouldn’t recommend anybody taking this job.
After 20 minutes on hold I was disconnected, I called back and waited another 12 min. Before I hung up. WHAT A way to run a business.
They would not let us pay the past due amount for my deceased grandparent. We were told that the water would be shut off. In order to continue service Epcor told us that we had to open an account with them.
Nice to know that at 1am I called for what I perceived as a water emergency and a welcome surprise a gentleman by the name of Mark answered the phone and was able to answer all my concerns and resolved the issue. Thanks Mark
They must have someone in the AZ Govt…. They are a monopoly with horrible water quality and prices
They repeatedly send me a bill for $145.00. Ridiculous as there are 2 of us and we have never gone higher than $67.00 The bookkeeper failed 2nd grade math?
Epcor needs to evaluate their usage and waste water cost to their customers in Sun City West. Why not charge the same amount for all Epcor customers. Water and waste cost the same by waste treatment center. Lets be fair… dont ask the …
The only company where you can use 0 gallons since the last time the meter was read and be charged $70.83! Expensive water, poor customer service….it’s unfortunate that users don’t have a choice in Verrado.
Terrible. Won’t turn water on unless I drive 60 miles to prove who I am because of issues with previous owner. I already have an account with them. Its rediculous. Won’t do anything over the phone or through email. They don’t care because they control the water. So frustrating.
Worst water company ever. Holds checks, looses checks so they can collect late fees. After I pay on line they cash the check. Now I have over paid. Ever try to get your money back?
This company is a scam – they put the bill on certain water districts and turn around and blame it on the ACC and its not their problem. Why the guy accross the street uses the same facilities as I do has a set waste water rate I am having …
I’m writing a review because I’ve heard that the water bills in Litchfield Park are outrageous. The average customer in Russell Ranch spends $200 per month or more. What? Water? Hundreds of dollars and there is no grass just rocks and …
My husband are moving to the NW Valley. After hearing horror stories and reading bad reviews, we are determined not to buy in a community that is not on public water. In Chandler we pay $70.00 a month for water, trash and sewer AND we have …
Epcor Water SUCKS!!! Their billing system sucks. I got a bill with a date to pay by and they turned off my water. NOT anywhere on my bill did it say they were turning it off. They said they sent one out I never received one. One would think …
On Feb. 6, 2018 I had my water cut off without notice. I just gave them a check for $600. US Sept 20, 2018. and should of had about $300. still in credit. BUT now I found out that! I am a snow bird from Canada and have made $600.00 US …
Out of all of the utility companies I have worked with Epcor is by far the worst I have ever had the displeasure of working with. First of all I have lived all over the valley, Tempe, Glendale, Laveen, Mesa and Goodyear and Epcor water …
You wait 30 minutes for someone to answer and they transfer you again. More waiting. Glad I’m not having an emergency. Terrible service.
Why would you take away someone’s ability to make a payment, then charge them late fees and still demand the payment? It’s not stupid, it’s incredibly evil and full of greed. There’s an international pandemic and y’all want me to walk into an office to pay this? What an incredibly evil company.
Everytime I call now they hang up on me. Because another agent told us if we call the next day we can possibly get the water turned on at our new home faster because of Labor Day weekend. We call and the lady rudely says we don’t do same …
My water bill went from $50-$60 a month to $90-$100. I don’t have any leaks in my home, and I have had a plumber come and check it out. We can’t find any leaks so we don’t know where the sudden hike came from. They are giving me this song …
The most unprofessional company ever! Can’t even get a bill delivered to the house. We’ve been in the same house for 15 yrs and all of a sudden our bills are not coming. Somehow our address in their computer got slightly changed from a N …
Gez this company has some of the WORST reviews I have ever seen. You would think that management would at least read what their customers are writing about the company but since it’s a full blown MONOPOLY they do no care. This why we need to de-regulate energy and water folks!
if i could submit zero stars i would. i am very confused as to how they are still up and running. they are the worst company ive ever delt with ever. in history ever. period. no communication. long hold time and call drops . tacky customer …
Just retiled and resurfaced our 14 year old pool. The water is so bad even though we have a salt water system. Ruined the mosaic glass tile, we were unable to clean them. Also have a whole house water filter, plus a soft water and RO …