The we are always right company! If you have a choice run!! customer service is rude, Prices are all over the place and the water taste like a fishes ass!!
I have had nothing but grief in dealing with this dept. I will be leaving SC and when I leave I plan to go to their office and tell them what I think of them. Never done this before a have live in 5 stats over the last 50 years.
New in town. Called for information on billing and got very rude and nasty lady who hang up while I was still speaking.
She sounded tired. No way to treat a customer! Don’t care how tired she is.
Requested disconnect over phone, they keep up charging. Most of the time messages go to voice message. Nobody calls back. Worse customer care system ever.
Customer service is horrible. There is no way people wake up every morning to come to this place to be so rude! And the fees on the bills is ridiculous!!! Fees are higher than the amount of water you actually use!!! Rip off!!!
I just bought a house with strong credit. Yet they tell me I have to pay the max deposit of $150.00 due to my soft credit pull???🤔 SCE&G required no deposit… …
Rudest bunch of people I’ve ever had to deal with. Not only is their lack of professionalism off the charts, they are unfair and try to charge you for every little thing. It’s amazing how they have gotten away with this for years.
I am a new customer trying to get my application faxed to the office to begin service. Received busy or disconnected errors each time. Called and received a very uncaring attitude from customer service. This is my first encounter with …
Had to pay $50 of deposit when I started the service, very expensive water ($41/m for one person) and customer service people give incorrect information. Too sad they are the only service in Red bank area.
Algae bloom? Water tastes baddddd and smells. Called they were nice and explained the summer Algae bloom in lake Murray is causing it but Chapin water has no bad taste issue and they pull from the lake just like Joint M water authority
Been with this company over 10 yrs I have been on point always paying my bill. Moving to a new address and have to fill out an application. Really? Huge disappointment. Not a good way to treat your good standing customers
Had and incident where we hit an unknown pipe in our yard and water started pouring out!! The lady I spoke with on the phone helped to keep me calm and tried to trouble shoot the problem. The man that showed up to shut off the water helped us find the source!!!! Can’t thank them enough for their quick response!!!!
Everyone. These people called the cops on me because I told them that they are going to be judge by God on the phone for doing people the way they do. They got mad because I also went up there and poured Holy oil in their front yard, …
Charged $100 poor credit fee to move services we’ve had since 2008 to new home we qualified for through traditional financing with almost 800 FICO with all 3 credit bureaus. LCJMWS claimed this was due to some sort of special matrix they …
They don’t follow their posted hours of operations at the office. They apparently open and close when they feel like it. If you have a sign outside saying you close a certain time you do not lock your doors until the clock strikes that …
I thought I had a leak somewhere and my CSR sent people out the next day to check things out. Turns out I didn’t. I have to say that my experience with them was probably the best Customer Service experience I’ve ever had. I mean it. Friendly, thorough, knowledgeable…
Water bill is to high and with Covid going on they are. Not showing no respect for people who is going through it that have lost there job all they want is your money and talk too you any kind of way bad customer service. They really need …
This company is telling me I used over 74000. In about six weeks at my new house. We have had professionals check for leaks there are none. My wife and I take showers at our gym. Something we have done for years. Probably between the two of …
Worst water company ever and the most expensive. They don’t own their own water or sewer plant so they are pretty much a sub contractor water company. I’ve never paid as much for water as I’ve paid with this company in my life!! I received …
No water pressure intermittently for two days now and I see ppl working on the lines in my area but zero notification/communication from the company about service interruptions and what to expect; they also haven’t bothered to post anything …
Without any notice ahead of time or when maintenance showed up and saw two cars in the drive they scheduled our meter to be changed, requiring our water to be shut off while we were home. After he was done he left a mess for me to clean and fix.
I requested that someone check my meter as my bill had doubled and then tripled . The customer service department has some rude representatives. They kept saying well your usage is back down to what it was before?????? So was it a miracle! …
This is the most expensive water company I have ever been forced to deal with since they are the only option where we purchased our home…. and to require a deposit for services, even with excellent credit is rediculous. No other utility …
If you have a billing issue they will NEVER call you to try and work it out. Instead they WILL send a truck and charge you $50 for the privilege of getting your water turned off. Then you come home to a surprise, but according to them …
Been in Lexington a year. Pretty average water user, I think. In that year, I’ve seen my water go from $25 a month, to $38 a month, to over $80 this month. When I called to ask about it… I was told, they’re not open… call back during …
Can’t get them to Answer the phone, bill has gone up $60 in less then 2 yrs. Bill used to be 45-50 per month for only water. Now its $100+ for water only. We have Septic for waste.
Shut off our water for one month of non-payment when we are on auto-pay and our card expired. We got no notice that it was late until the next bill showed up and was double what it should have been. Then they shut off our water 3 days …
Had a leak in September that went unknown for about a week. They shut out water off without any notice besides a note on the door and had to vacate the house for the night to be able to do laundry, bathe and have drinking water. Our average …
This company is a sham they overcharge for service and will disconnect your services if your bill is paid. Stephanie Morton has horrid customer service. I tried explaining to her what her associates explained to me about the service and she …
jerks, terrible company
Over priced necessity…weak water pressure for a “city” water system.
Called in asking about a bill and was met with a rude customer service rep.
This company is a rip off! I hate This is the only utility company in this area!
Customer service has a horrible attitude and offers little to no help at all. It appears that nobody there is willing to help at all.
Water and sewer bills are totally rediculous. Nothing special about the water and the water pressure is horrible!
Worst company ever. I’m looking into getting a well so I can cut ties once and for all with these clowns.
Never had any probs. Even had a meter replaced because it was the wrong color
The we are always right company! If you have a choice run!! customer service is rude, Prices are all over the place and the water taste like a fishes ass!!
Will not answer the phone
Twice we have had water line broken. Both times very quick response and repair. Very friendly polite.
Was told that they close at 12 pm on Friday despite hours showing until 5 pm
Any way I can give zero stars? The absolute worst!! Rude customer service and bill is through the roof for no reason!!
I have had nothing but grief in dealing with this dept. I will be leaving SC and when I leave I plan to go to their office and tell them what I think of them. Never done this before a have live in 5 stats over the last 50 years.
New in town. Called for information on billing and got very rude and nasty lady who hang up while I was still speaking.
She sounded tired. No way to treat a customer! Don’t care how tired she is.
Requested disconnect over phone, they keep up charging. Most of the time messages go to voice message. Nobody calls back. Worse customer care system ever.
Customer service is horrible. There is no way people wake up every morning to come to this place to be so rude! And the fees on the bills is ridiculous!!! Fees are higher than the amount of water you actually use!!! Rip off!!!
Only because zero stars or negative stars isn’t an option
I just bought a house with strong credit. Yet they tell me I have to pay the max deposit of $150.00 due to my soft credit pull???🤔 SCE&G required no deposit… …
Rudest bunch of people I’ve ever had to deal with. Not only is their lack of professionalism off the charts, they are unfair and try to charge you for every little thing. It’s amazing how they have gotten away with this for years.
I am a new customer trying to get my application faxed to the office to begin service. Received busy or disconnected errors each time. Called and received a very uncaring attitude from customer service. This is my first encounter with …
Had to pay $50 of deposit when I started the service, very expensive water ($41/m for one person) and customer service people give incorrect information. Too sad they are the only service in Red bank area.
Algae bloom? Water tastes baddddd and smells. Called they were nice and explained the summer Algae bloom in lake Murray is causing it but Chapin water has no bad taste issue and they pull from the lake just like Joint M water authority
Been with this company over 10 yrs I have been on point always paying my bill. Moving to a new address and have to fill out an application. Really? Huge disappointment. Not a good way to treat your good standing customers
Had and incident where we hit an unknown pipe in our yard and water started pouring out!! The lady I spoke with on the phone helped to keep me calm and tried to trouble shoot the problem. The man that showed up to shut off the water helped us find the source!!!! Can’t thank them enough for their quick response!!!!
Everyone. These people called the cops on me because I told them that they are going to be judge by God on the phone for doing people the way they do. They got mad because I also went up there and poured Holy oil in their front yard, …
Charged $100 poor credit fee to move services we’ve had since 2008 to new home we qualified for through traditional financing with almost 800 FICO with all 3 credit bureaus. LCJMWS claimed this was due to some sort of special matrix they …
They don’t follow their posted hours of operations at the office. They apparently open and close when they feel like it. If you have a sign outside saying you close a certain time you do not lock your doors until the clock strikes that …
I thought I had a leak somewhere and my CSR sent people out the next day to check things out. Turns out I didn’t. I have to say that my experience with them was probably the best Customer Service experience I’ve ever had. I mean it. Friendly, thorough, knowledgeable…
Water bill is to high and with Covid going on they are. Not showing no respect for people who is going through it that have lost there job all they want is your money and talk too you any kind of way bad customer service. They really need …
This company is telling me I used over 74000. In about six weeks at my new house. We have had professionals check for leaks there are none. My wife and I take showers at our gym. Something we have done for years. Probably between the two of …
Worst water company ever and the most expensive. They don’t own their own water or sewer plant so they are pretty much a sub contractor water company. I’ve never paid as much for water as I’ve paid with this company in my life!! I received …
No water pressure intermittently for two days now and I see ppl working on the lines in my area but zero notification/communication from the company about service interruptions and what to expect; they also haven’t bothered to post anything …
Without any notice ahead of time or when maintenance showed up and saw two cars in the drive they scheduled our meter to be changed, requiring our water to be shut off while we were home. After he was done he left a mess for me to clean and fix.
I requested that someone check my meter as my bill had doubled and then tripled . The customer service department has some rude representatives. They kept saying well your usage is back down to what it was before?????? So was it a miracle! …
This is the most expensive water company I have ever been forced to deal with since they are the only option where we purchased our home…. and to require a deposit for services, even with excellent credit is rediculous. No other utility …
If you have a billing issue they will NEVER call you to try and work it out. Instead they WILL send a truck and charge you $50 for the privilege of getting your water turned off. Then you come home to a surprise, but according to them …
Been in Lexington a year. Pretty average water user, I think. In that year, I’ve seen my water go from $25 a month, to $38 a month, to over $80 this month. When I called to ask about it… I was told, they’re not open… call back during …
Can’t get them to Answer the phone, bill has gone up $60 in less then 2 yrs. Bill used to be 45-50 per month for only water. Now its $100+ for water only. We have Septic for waste.
Shut off our water for one month of non-payment when we are on auto-pay and our card expired. We got no notice that it was late until the next bill showed up and was double what it should have been. Then they shut off our water 3 days …
Had a leak in September that went unknown for about a week. They shut out water off without any notice besides a note on the door and had to vacate the house for the night to be able to do laundry, bathe and have drinking water. Our average …
This company is a sham they overcharge for service and will disconnect your services if your bill is paid. Stephanie Morton has horrid customer service. I tried explaining to her what her associates explained to me about the service and she …
Will NOT answer the phone.
Will NOT send any type of warning or disconnection notice. …