Jones-Onslow’s mission is to provide safe, reliable and affordable electric service with uncompromised excellence in customer service while … See more
Read More| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 5PM |
| Tuesday | 8AM to 5PM |
| Wednesday | 8AM to 5PM |
| Thursday | 8AM to 5PM |
| Friday | 8AM to 5PM |
259 Western Blvd, Jacksonville, NC 28546
Scammers
until yall decide to work with yalls customer and stop overcharging people i wont give more then one star. and the fact that yall refuse to do anything about a payment plan till the account is past due is ridiculous….i really wish i could …
Horrible Service
Pay my bill
Quick service
Absolutely horrible.
hard to get service and work with elderly clients.
Very unfriendly!
Awesome
Good in my book
Grateful
I like it
Can you give minus stars!!!!????? Minus 5
Scammers!
Made starting service easy!
Fn ridiculous.
They are good people..
Hate everything about this company! Terrible
Great service today caused by an accident. !!!
Top notch in my book. Always friendly
The bill is is always so exspensive no matter what you do.
Absolutely the worse electric company in NC!
We have always had good service from them
Website absolutely sucks! I hate it to the point that I wont pay the bill.
Extremely disappointed in customer service. Needs vast improvement.
Never corporative and very rude over the phone.
Thank you JOEMC.Unbelievable effort by this dedicated company,makes you appreciate life’s simple pleasures
Scam artists. I guess you can do whatever you want when you are the only company providing power.
Thank You! to jones-onslow for helping me solve my electrical problem.
No problems
JOEMC is awesome when outage happens their response time is great!
Wonderful company and great customer service.
I had a horrible experience with a Mr.Lenoir,If this is the professionalism he carries to work I would highly recommend another company!!!
I liked this place the entire time I was there, but the last customer service call was so irksome I can’t give it the 4 stars I would have otherwise.
I’ve never had any problems with my service, and the customer service is great!
Thanks for all your help keeping and restoring the power and working with us during hard times keep up the good work good work.
Absurd prices and penalties for stuff out of the customers control. At least I’m not the only one who feels this way
Excellent service. Reliable service. Responsive to outages. Coop being a better price value.
Choose where you live wisely. If this company is your only choice. God bless!!!
We made out very well here in surf city Only one tree down and all the boats are in tack The dock is not missing a board Whew Very thankful😎 …
Terrible service; power was out before the hurricane arrived…2 years till I am not held hostage to this service.
Crappiest company ik my lights was 2-300 now there 7-1200 and they can’t tell me y or have anyone to look at it
Anyone else having trouble accessing the website? Since Friday i haven’t been able to get on it.
No way to budget when the bill goes from 180 one month and 541 the next and there’s literally no one ever home because we work…
This company seems to be committing fraud. How can my bill increase over $170 from one month to another with no explanation.
Might as well be an Iraqi power company… 4 outages in a month. Embarrassing.
Something is not right they seem to be charging what they want my bill has never been this crazy and I’ve lived here for years the temp outside is no different from any other!!
My bill is on average 400 and I don’t run a/c or heat. I turn out every light .I don’t understand.
Jones-Onslow Electric Membership Corp. can always be depended on. Thank you for your excellent service over the years.
Always very nice to me in person and on the phone. Quick to fix outages in
Half Moon area.
Just wanna let the guys know that we appreciate the hard work and quick responce in the outage during the winter storm. Good job guys. Thank you!!!
Outrageous bills, shouldn’t have to pay over $250 a month for electricity and it doesn’t make sense on the statement shows we used half the electricity of last year for the month..so what their rates doubled?!
Called 10 minutes before closing and was put on hold and no one ever picked up. Absolutely some of the worst customer service I’ve ever dealt with.
Now that I see how the customer service is disrespectable and the lack of informing customers why they are ratted a 2.0 and a one Star… The absolute worst I have to deal with and after paying $500 dollars to get my electricity turned back …
Poor customer service. However the District VP actually seems to care. My advice: Have your CSR’s trained by the District VP.
Awesome Job y’all,Was without power 6 days but considering the circumstances it could have been much longer thanks y’all keep up the good work😎 …
We consider ourselves who live in Craven Co fortunate to have Jones Onslow as our electric provider!
We r a medical emergency my husband has to have his machine to sleep or he will die and I’ve called all day and can’t tell me nothing I thought when ur a medical emergency they have to turn them on as soon as possible but still with out lights don’t understand
My bill is not my main issue but this company will tell you that they cannot work with you they would rather disconnect you so they can charge for the reconnect they claim to be a non profit organization this is total crap….
Wish I could post my 831.00. Power bill for a 1000 square foot trailer with one tv a heater and internet only
Never had any issues and good customer service over the phone so far.
I have always had a WONDERFUL experience with Jones Onslow. The receptionist is a darling and has always been kind and cheerful.
My hat is off to you and all that assisted in restoring our power. The sacrifices the other companies made being away from their families to help NC during the hurricane.
Please explain to me how my average bill went from $140-$160 to $250? Guess i shouldnt be surprised considering y’all have been doing this for years.
Best power company in NC. We never lost power at my place on North Topsail through the hurricane.
when I move I will no longer having you as my light company and will miss Jones Electric Company with tears in my eyes thank you for your service and letting me be part of you guys thank you for helping me save then taking all out my pockets you all was a blessing to have smilez best light company I ever been with
Seems like my power is out more than it is on here in Richlands. Being a retired Marine I have lived all over and I have never had so many power outages as here.
JOEMC is by far the BEST power company we have ever been with. Great customer service and did great thru every hurricane we have been thru .
How do they get away with cheating people? I live in a trailer and my bill is 2-3 hundred a month. I am so frustrated with them and there is nothing I can do to change it because there is no other provider for the area.
Horrible company. Forget budgetting. We could turn off everything and unplug it all and our bill would still be 400$ one month its 75 next month its 350. For using less then the month before. Horrible company.
I have been around the world and this is absolutely the worst electric company I ever had to deal with and by far the priciest!
They will not even help you extend 1 day!
Im thinking they are upping the reading throughout the month. I left for some time and shut my unit down along with other breakers being shut down and still have a 200 DOLLAR BILL.! …
Worst power company ever within a month my bill went for 90 dollars to 160 dollars and I never changed my consumption. I honestly have never felt so robbed in my life.
Best service we have ever had. Absolute best during hurricane season
Employees are always polite and helpful. Service is prompt and efficient. My power was turned on as soon. As possible after the storm.
Can’t say enough about JOEMC! They are the best electric provider, have great customer service and repairs! My electricity is one thing I don’t spend time worrying about!
JOEMC is a great Co-op. I have always had great experiences with them and they work their hardest to get power on during outages.
I would give them a zero too. We always pay our bills on time and I come home from work and my power is turned off no notices before hand just come home to no power. Thanks for the heads up. Much appericated.. …
7/1/18 I just made your delightful Salmon Salad with Blueberry Vinaigrette and had to say it was very tasteful and my family loved it.
I doubled the recipe for all to enjoy!
DO NOT GO WITH THIS COMPANY, they will scam you out of your money. The absolute worst electric company you could choose, extremely terrible customer service and terrible management. Was spoken to like I was dumb and treated poorly. Worst company ever DO NOT and I repeat DO NOT GO WITH THIS COMPANY.
Most expensive electric company in the state.
Ohio electric, with heavy use – $80-90 for a month
Here – $250-$350
I’ve lived in their service area for 15 years now. I’m impressed with how quickly they get the power back up after hurricanes etc.
We set up auto pay and they charged us an extra 149.25 saying it was past due. Disappointed in the customer service and overall service of the company.
Jones-Onslow has always shown that they put their customers first. The only thing I wish they could change is cutting all ties with Duke Progress. Jones-Onslow line crews really stepped up and made the magic happen during the worst times in our community. They definitely put Duke to shame!!!!
You all are a scam. You raised you’re billing prices screwing onslow residents over during a pandemic. You all have done nothing to help the residents. I dont know how you shady people sleep at night.
Whoever the lady is on the phone needs to be fired. Rude and disrespectful.
One of the biggest monopolies/scams that the government could own. Never had a $500 + electric bill before.
Having just moved the Onslow county, my experience has been positive. Both the customer service rep on the phone & field tech were accommodating & professional. Thank you for the prompt service! Z
Customer Service Representatives are completely rude. Tried asking a question and she cut me off them continued with what she had to say. Never gave me a chance to speak and was uninterested in helping me with my question. Unsatisfied. So ready to move out of this area.
The best damn electric company in onslow county. They are ranked #1 in my books. Thank you for getting my power back on. Keep up the fantastic work Jones Onslow Electric.
Hurricane Florence did a number on ENC but Jones Onslow came thru for the majority of their customers very, very quickly. Personally, I appreciated the more specific substation status updates on their fb page. GOOD JOB folks!
To the crew that came out yesterday 8/19 to cut the downed tree resting on the power lines off of Aragona Blvd, thank you for your quick response. The power was back on in about an hour. 💗 …
Have used this company for years with no problems. Always friendly and promptly respond to any issues. We also receive credits each year which can be applied towards your monthly billing. That’s always a plus.
Went around shutting power off without shutdown notice before the bill was due, in winter, during a pandemic, with no notice given of changing bill due dates. Is this the sort of “Community” JOEMC talks about serving?
On 28 May 2018,
we heard a boom and our lights went out. I called Jones onslow elect and they were out here and had our lights back on in no time. Thank you men for a wonderful job.
JOEMC is one of the best light companies in North Carolina! I’m so tired of seeing people bash JOEMC about how horrible their service is and how slow they are. First of all you need to be thanking the guys and women there for helping you in …
Ms. TJ I believe her name was had amazing customer service and was great in assisting me today and going the extra mile to make sure all was correct on my account. I appreciate you and all your help!
The only timenive had an issue is when I forgot to pay my bill lol got home payed it gues what they turned it back on…wasnt to impressed with response during last hurricane.
JOEMC worked diligently after Hurricane Florence hit Onslow County to get their customers’ power restored. …
Most expensive electricity bill we’ve ever had and we are a single income family. We are very frugal with out energy usage and I can’t figure out why our bill is $200. We can’t afford this nonsense. What the hell is a “facility fee” anyway?
We have been with Jones Onslow for 30+ years They are FANTASTIC! Great customer service and they seem to be on top of clearing near light poles to prevent power outages they keep the rates on energy decent so you can afford to run heat or air 5 stars for them!!!
JOEMC is always a pleasure to work with! Kind, courteous and they go out of their way to make sure our needs are met, every time we need their services. We appreciate all of the great work they are doing for our community as well! Keep up the great work!!!
They have some very good and helpful customer service representatives (Jennifer Rawls ,Carolyn Marshall) but Tasha King is rude and down right nasty. I hope I nor anyone else ever have to speak with her again!
Called after coming out of the hospital, from passing out from my really hot house, after being denied for extra time to pay my bill. When I called to make an emergency call because I need my electric on so I can make my apt temp go down, I …
They needed updated account information or something from us. Instead of calling or emailing to get that ahead of time, they simply cut our power off without saying anything to us, then charged us an extra $80 to reconnect it, and happily informed us that they are the only option we have for power.
Lots of negative reviews, but the reception and service I got when I came in to get my power turned on was excellent. They were quick and prompt, upfront about the costs and the average utility bill. Power goes out here more than usual then again there is a huge base here that sucks up alot of the services time.
I can’t judge the negative reviews, but our experience with JOEMC has been nothing short of great. We have lost electricity twice in two years due to storms and hurricane. Both times JOEMC crews were on the scene right away. Power was restored as soon as possible. Great job!
Crooks. We turned our unit off for the winter because we don’t need the heat or AC and the bill remained the same/ higher. These people are not helpful on the phone and the company takes advantage of the fact that there are no other options for hvac/ electric in the area. Can’t wait to move out of the area.
I have had JOEMC as my power company for 15 years. They have always been a source of comfort in any storms as they do their best to get things up and running fast. They care about our community and in the worst natural disaster I have …
We used to have JOEMC and loved them. Unfortunately when we moved we got stuck with the money drubbing inhumane Duke Energy
The only people I saw busting their tails to get Electricity up and running …
If I could give them a Zero, I would. We have not received bills as we should in the entire 10 months we have lived here, however the Cancellation notices with the additional fees always manage to find their way to the correct address. We …
Jones Onslow had my power on when I got home from Florence. I didn’t have to call and I didn’t have to complain. It was a comfort to know that I had resources to make the disaster of the hurricane much better. Will stay with them as long as …
I have had two homes in this area and each was powered by JOEMC and this made me believe that everyone was receiving the service that I was. After retiring I began new job and many of my coworkers have had horrible service with other …
I have never seen electric bills like this in my entire time in the USA. Something is not right with this company! They charge too much or ripping people off because they are the only company around!! I dont know what it is but something …
I’ve never had an issue with Jones Onslow. There always available to reach if anything is wrong. Like today I had a powerful outage in my area I called on a weekend at 2:51pm the trucks showed up at 3:15 pm. By then the power was back on …
My bill is always consistent and we keep the house like an igloo in the summer and warm in the winter. Never any problems what so ever.Never a bill over 175 bucks never fluctuates more than 30 bucks. Great company to deal with.
I wish I could give no stars on this crappy comoany. I live in a 3 bedroom single wide trailer and my avg bill is around 300 dollars. How is that possible? Then to find out that there lines to my house are faulty and they blow out our …
Rented a 3 bedroom home in Hubert and the only time my bill was around 300 was when we had a space heater running in the garage and we were clicking “emergency heat” to heat up the space. I made it a habit to unplug large appliances when …
The staff is always friendly when I go inside. But it seems that every time I call I get the rudest customer service agent they have. Barely let’s me get a word in and when I ask a question she acts like I’m supposed to already know the …
They rip you off! We left for several weeks to go on vacation and our bill was higher. We turned everything off and we still got charged more. We have seen bills that don’t seem accurate and asked them about that. The rep pulled up bill …
I have NEVER been treated worse on the phone than I was with this company. And I haven’t even started my service yet!! The woman “helping” me was talking to me as if I was some imbecile. Even continuing after I told her she was being rude. …
They are horrible. Bill goes up by over $100 extra and then they give excuses. Emails sent to me were both different and not able to explain why just I used too much electric and on two days? Ridiculous! Watch where you move to you could get stuck with them! Ask before you buy!!!
I wish I could give negative stars. CROOKS. My billing history looks like a crazy roller coaster ride. $80 one month and $280 the next. It is just my husband and I and we are barely home and follow the same routine everyday, so our bills …
Love, love, love JOEMC. Anytime we’ve had power outages they’ve been right there to get us up and running again. The employees are always very friendly in the office, as well as, in the field. The men that came to our house to bury our …
The entire board of this company needs to be removed or replaced. The ineptness of the corporation is beyond belief. There are thousands of citizens of Jacksonville sweltering in heat and darkness for almost a week now. And now we’re being …
The employees at Jones Onslow EMC have always been courteous and professional. I have been a customer of theirs for almost 40 years. Recently, I emailed them to let them know my power was out and I knew they would not be able to do …
Our power went out last night a little before 11pm and I called the emergency number to report the outage. We were the only ones in our area without power. They were here in less than 30 minutes and worked until almost 2:30 in the morning …
My electric bill is always outrageously high. Its gotten to the point where my husband and I have turn our water heater down 20 degrees, unplugging as much as possible, even unplugging the two Tv’s when were not watching them, only one lamp …
If I could give 0 stars I would. Our electric bill has been around $175 And now for jan I get a $450 bill even though we been using the fireplace for the majority of our heating. Robbery!!!! Wish there was another company an alternative. I …
My husband and I went In there yesterday to get service started and they gave us the hardest time ever. They accused us of getting electric turned on for the previous tenant even though our license said Florida and our lease said we just …
Thieves. But being the only electric company available, guess they can do what they want. For the people who wonder why their bill jumps up hundreds of dollars is because of the emergency system they have set up so your pipes don’t freeze. …
Over the past 2 years of service with JOEMC, they have been prompt in response to any issues, and we appreciate the family-oriented feel of their newsletters. That being said, we are EXTREMELY unhappy and disappointed in the lack of …
This company doesn’t deserve any stars. They cannot wait to over charge. I have never paid so much for power in my life. They will not help with any kind of assistance. They always blame it on the military stating the reason why we cannot …
My three bedroom home runs an average of 255 a month. Really?? This electric company sucks!! I just got a bill that was over $500! For what? For not being home as much! Fuel prices for transferring …
I work for a builder, and I can vouch for the fact that any work we request is quick and seamless to completion. I cannot say the same for Duke. So thankful for a local company that shares our vision and our concern for each other. There …
My husband and I have been with JOEMC for 25 years and have had only excellent experience with the company. After hurricanes our electricity is back on before many areas covered by another company. The staff have always been friendly and …
Absolutely terrible!!! We rented a property and have been without power for 20 hours now and just cried when we saw crews leaving. They tell us they will be back out at 530 tomorrow morning . Yay, maybe we can make it to 48 hours without. …
I can only speculate that most of the bad reviews stem from people with billing issues which are possibly their own fault. I have had joemc for 4yrs never had one issue. Also, their over all response time for restoration of power after …
We had no power for about 4 1/2 days. It was a long time! I appreciate how they kept customers updated about their progress towards “energizing ” the various substations. I was the most happy with them Tues., Sept.17 at about 2:30pm when …
Got my notice today about a rate increase starting in February…to offset the money you guys lost (aka didn’t make) during covid by not charging disconnect fees….don’t pat yourself on the back like you did in this letter when you’re …
We lived and used Jones Onslow service for close to 4 years and never had a problem. We moved last month and now we receive a $700 bill. We contacted the office and they will not send someone back out and blamed it on something …
This utility company is so much better to work with than Duke Energy whom I worked with in the past. They are organized, reliable, and responsive. I think they are very reasonable in their billing. I am very satisfied with the service encounters I have had with them.
I had Jones Onslow for over 20 years at my previous home. Never a problem. Power was on quickly after hurricanes and other outages. I should have stuck to my guns when looking for my new home, and made sure it was still in Jones Onslow’s …
Great customer service have a squater in my home and electric my name now the lady has to jump through hoops hopefully the heat gets her out
I recently moved to the area and was trying to enroll my child in school – the school wouldn’t accept are lease as proof of residence and said we should contact our electric company for a letter. I was not looking forward to that call, but …
We have never had a problem with JOEMC…aside from the typical weather related issues, we had power restored within a reasonable amount of time. The customer service is wonderful – they speak to you like family and they sincerely care. They offer tree service, security light poles and have a great engineer department.
I was trying to call and make a payment so that way my house’s electricity wouldn’t be shut off. My husband just got a new card and forgot to put this bill on auto-pay for this new card. So I get a call saying my power is going to go out, …
Moved to a house across the street and updated the address on my account but expected my auto payments to continue and nobody told me I had to re-set it up. They cut my power without a notice or a knock on the door and claimed they called …
No warning, no real reason, no excuse for the increase of power bill by extraordinary amount. When nothing has changed with my power usage. I monitor my reading, and nothing been drastically different past 3 years. …
Yes, there have been crews working on stringing new power lines on this area for a few days, but what freaking genius thinks it’s ok to have an unscheduled power outage starting at 6pm (during the height of needing to prepare dinner)!!!!!
Most outrageous electic bill I have ever seen and I have lived in many different states and places being military. This company raises your prices with out notice and tells you dumb excuses to try and make up for it. Like its winter you’re …
Make sure you turn on power BEFORE you move into a new place. Because if you get to your new place at 5:30 on a friday, you wont be able to turn it on until after accounting runs your credit on monday. Unlike any other company that has a 24 …
JOEMC’s customer service is abysmal. When I called to express concern over bills that had increased by over $300 over the course of two billing cycles, the representative immediately launched into a lengthy description of how winter heating …
They will not transfer service on a home after sale for a few days. I’m now responsible for the electricity of the family who purchased my home because, “we don’t do same day disconnects.” Which is really just a transfer of responsibility …
I truly wish I could give this company -1000000 stars.
I’ve lived in several areas across the US, but this company is the only one that …
My husband and I have been with Joemc for about a year now and in all honesty they have been amazing! Customer service could definitely use some work but than again customers aren’t always the best either! But I had just called due to power …
Received a lovely phone call as well as a letter in the mail for a past due statement that was supposed to have been autopulled returned their “lovely” call and they have no record of our autopay on file when it’s pulled every other month 🤔 …
Ok so obviously it’s a utility company & no one is going to be 100% happy with it but let’s be real either go 100% solar or don’t complain. JOEMC has been our electric company for as long as I can remember. They have always been very good …
Been using them for service for years and always have had great service with limited to no down time during storms. Yesterday an employee wearing the JOEMC shirt and driving their work truck, payed for my children’s slushies at the circle …
The absolute worst in customer service. In an era where empathy towards the customer is supposed to be king, Jones-Onslow Electric operates with impunity and utter disregard for the livelihood of their customers. This morning ten large …