Founded in 2002, Just Energy, now known as U.S. Energy Savings Corporation, is one of the leading retailers of natural gas and electricity in North America. U.S.
| Friday | 7AM to 9PM |
| Saturday | 9AM to 6PM |
| Sunday | 9AM to 6PM |
| Monday | 7AM to 9PM |
| Tuesday | 7AM to 9PM |
| Wednesday | 7AM to 9PM |
| Thursday | 7AM to 9PM |
5251 Westheimer Rd, Houston, TX 77056
Spams the absolute mess out of my phone. They call DAILY. I am not even a customer of theirs.
Im basically being screwed by this company. I wouldn’t recommend them to my enemies. Go somewhere else please.
You literally cannot get anyone on the phone. Been real bad lately.
I’ve placed service with Just Energy for two of my business locations. The service was excellent and the pricing was competitive.
Great company low fixed rates good probations friendly employees
The best electric provider
Worst company. Please don’t move, you will be left with stress
Difficult to get in touch with a representative and the automated system is not so helpful.
Switched to Just a few months ago and LOVE their weekly usage emails!
Gabriel Gonzales us great
I was drawn in by a great sales pitch but do yourself a favor and DON’T. TERRIBLE customer service and glad to be leaving.
Worst customer service ever .. if this company doesn’t improve their customer service skills they will lose a lot of business I was trying to get the service with you guys but never mind.. I prefer to pay a little more but at least in AMBIT energy they treat the customer like it supposed to be.
Terrible harassing company!
I never opened an account with them and they’re emailing me saying I owe $400 what kind of fraud company is this??!
Rates started out average then doubled! And I some how signed a 5 year contract that I was unaware of. Do not use this provider!
i love it
They give you the run around if you have a problem. Terrible company. Switching over to Just Energy was the worst mistake ever.
Great experience with just energy.
This is a scam they will cheat you out of your money I had signed a one-year contract with them and when my contract was out I switched to a new company that’s when they charge me $300 disconnection fee and told me that I had signed a 60 …
My bill keeps being changed from $47.73?? I’ve inquired about it 3 times already. I need it updated to the right amount
If I could give the 0 stars I would been waiting for my light for days Which is putting off my move in date and I’ve waited up to 3 hrs on hold just to talk to someone in customer service and nothing. DO NOT USE THIS COMPANY!!
DO NOT SIGN UP WITH THEM. THEY TRICKED ME I JUST NEEDED INFORMATION AND THEY GOT AN STOLE MY INFO TO MOVE ME OVER TO THEM!!! SCAMMERS! NOW IM HAVING TO PAY FOR SOMETHING I SHOULDN’T HAVE
They stole my safety deposit
If I could give no stars I would. I switched to them and my electric bill doubled. It was unreal. I do NOT recommend them at all.
Customer service just plain and simply sucks. I’ve been on hold for second day over 40 minutes. I recommend not having a customer base you can’t service.
I was with them for a little over a year for electricity, and our bill was was consistently higher every single month than it was with TXU. Never using them again!
TERRIBLE! TERRIBLE! TERRIBLE CUSTOMER SERVICE!!!!! EXTREMELY HIGH RATES!!! DO NOT USE THEM!
Absolutely horrible… the man Melvin was working from home and his dogs and what ever else were so loud you could not hear a word he was saying absolutely ridiculous!!!!’ So we got transferred to someone in another country that we almost needed an interpreter to
Worst experience ever!! Just dont!
Paid my bill to reconnect… got reconnected… went to work, when I got home late, the electric was shut off again in the same day. Had to sleep without heat because no one was open. Very angry.
This company is absolutely awful! My bill continues to go up. I don’t recommend them at all!!!
Awful company with hidden fees!! First bill in my 900 sq foot house was almost $300!! They are scandalous! Run!!
Amita in management was very helpful and patient.
AKA AMIGO ENERGY! BEWARE!!! Horrible. Wont answer you at all. They hang up on you when you point out errors on your account. On hold currently for 27 mins after holding already 3 other times just to get hung up on. Does no good to get frustrated, they just hang up. They really dont give AF.
No bill just charges on my account. Haven’t had a bill since April
. 27 cent per kw they scam me i have prove
This is the worst electric company in Texas. Do not sign up with these guys or you surely will regret it. Their automated system is useless and the advisors don’t speak clearly. A nightmare to deal with this company!
07/12/21 your rep calls me about my account that was started on the 8 of July so had I waited I’d been without power for the 8,9,10,11,12 how is that ok with yall glad I left you guys…………………………………………….Left …
I totally love this place. Only been with them a month and already recieved a 50 dollar visa gift card. They reward u for being their customer. Most definitely will recommend this company to my friends and family
I would give them -5 stars, One of their agents hanged up on me after calling me asking why i cancelled after 2 months only, i explained to them how band and so expensive it is compared to the last company, and she just hanged up let me …
With my service and plans I have been very happy with Just Energy. I really appreciate the weekly usage emails, as I have found them easy to read and informative.
I know there’s a lot of negative reviews but mine will be good because the experience has been good
Switched over few months ago while they were at Sam’s club it seemed legit and …
I have never had an account with them and they sent me to collections for $549 and impacted my credit. I will he reporting this as fraud and be contacting a lawyer about this as well
This place is trash. Blatant lying regarding pricing, passing through all costs to the customer, it’s kind of ridiculous to be honest. I’ll be looking for someone else to take care of my energy needs. I’m sure you guys don’t care, but for …
Just energy will still Bill you months after you ended services . They will cut off ur lights and still continue to Bill you . This company is not in the United States or from here. Pick an American company and support your country .
If I could leave no stars I would…after I signed up my first bill was reasonably priced then they called with a new rate plan that would they said would be better for me which it wasn’t for the small apartment that I have the bill jumped up …
This energy service sucks they need a 24/7 customer service line
These people are the worst company to deal with their employees are awful they had my name spelled wrong for For at least 6 years and have been hounding me for money for accounts I did not have and were not in my name and the name is even …
Worst electric company ever. It is a rip off.
This is the worse light company ever they pretty much took my deposit…. and steady trying to transfer be to different people don’t use these folks
A customer service rep sent me a cheaper plan by email (address shows TARA Energy) which is supposedly a promotion not available on website, and then hang up the phone on me when I said I will think about it, unbelievable!
I got a email threatening to send my bill to collections bcuz its “past due” the email was sent 9-8 and the bill is due 9-10. Called customer service to see why they sent this email. They told me “its just a bill reminder.” So I asked do …
I chose Just Energy 6-7 years ago and very pleased with my bottom line.
Had an issue regarding a fee that we was charged for. After speaking with multiple representatives and no solution, Just Energy contacted me and resolved the issue immediately. Much appreciated!
The worse energy company I ever dealt with.
I have been with Just Energy for 7 years. I love it !!
Worst company ever! First off they lied about the rate plan and time of contract when we started and the rate is high. Not to mention every so many bills they up my bill about 250.00 dollars more and say I used more when I was never home …
I’m very pleased with my monthly billing!
After 10 years of never paying my light bill late when I needed them the most they disconnect me not knowing myself and all my 5 children have Covid one time in all those 10 years oh well they loose this customer and no perks at all lyers …
My main positive point is that Just Energy does not hike up rates once your fixed price contract ends. Most other low price retailers, drastically increase your rates as soon as your introductory rates expires.
they are scammers, I went from paying 105-110 with TXU energy to paying 285-310 with them based on a lie… there’s a reason their reviews reflect that!
Perhaps you all should hire more people of color or people without strong accents . The language barriers are causing a huge problem in the communication process . The agent doesn’t under stand me and I don’t understand them and as a result …
Have to look at all the prices Just Energy was just what I needed easy and convenient
This is the worse and most confused light energy company in the system if its possible they should be shut down, they are very in human and terrible customer service…their bills are not what they tell you from the beginning. They deserve zero star. Don’t you get into their trap, stay 1million miles away from them.
Already HATE this provider and I haven’t even been with them for 1 Month! Please don’t bother using them.. they are WORTHLESS and can’t answer any questions or concerns.. please read the reviews.. DONT GO WITH THE COMPANY!!!
I waited on hold for than 45 mins and then was told they were closed!! I signed up on choosetexaspower—I never received a confirmation email or any other kind of email. I called to see if I could find out if I had an account and would …
Customer service is poor. I’ve made payment arrangements twice since COVID and no one has even offered a courtesy extension. Other utility companies are extending payments and disconnection dates NOT JUST ENERGY! Horrible!! I wish I could post this without a star.
Just Energy is the best and quickly in serve his client. Last year my family and I was move from Canada and we was in the rent house without energy, water and gas with one baby and two toddler. …
this company will lie to you and tell you anything to get your money especially the words (we understand,or you the customer has to understand) total rip off even to tell you what you want to hear to get your bank card,very sad company not …
Run away from this company as far as you can and as fast as you can!
When we told them we will not be extending our contract at the end, they abruptly cut our electricity, despite having around 20 more days to go until end of the …
The Absolute worst company to have lights with. During Covid 19….They sent me a disconnection notice, before my original bill so they can accumulate a late fee..It was paid, and me and my family are still without lights…they moved my billing to in store only without and notification. Raggedy and ghetto I will tell everyone.
The worst company…they manipulate meters not sure whom to complain….
Horrible Company!!!
Beware!!!
Their rates Jump, lieu of being good quality company with rates they will Not …
Horrible customer service! I called in May and told them i wanted my service ended on June 30 and did not want to renew my contract with them. Even though I did not renew my contract with them they say I wasn’t specific enough about …
My parents are elderly and they were tricked into switching. They were told by door to door saleman that it would be an easy transaction, that company would take care of any ETF. From prior servicer. Now I’m told they will only cover a portion… waiting on an investigation now… will update review once I receive a response.
They have misplaced one of my payments, 1 customer service agent hung up on me when I asked for a supervisor, the other gave me a phony email address to scan a copy of my cancelled check that was sent to them and shows that its been …
Whatever you do, do not use this company. Worst experience ever. From the start I was lied to about my serivces. The sales rep lied to me and said with their energy company I would be saving more that I was already saving. I came onboard …
**FRAUD ALERT** Due to lax and negligent business practices, Just Energy has allowed a residential energy account to be fraudulently opened in my name. Despite my best efforts to seek a resolution to this matter and have the account closed, …
The absolute worst electric company ever. I’ve been with the aforementioned company for two years and they have the worst customer service employees. To put it mildly, most are moronic in their approach and if you speak to several people …
dont do it. ive spoken to their “customer service” multiple times and everytime i ask for something and they claim to do it it doesnt get done. ive spent two months trying to remove my autopay and they cant see to get it done and apperantly now someone is saying i have to do it.
Customer service does not know what they are doing. They tell you one amount and charge you a different amount. When requesting for calls to be pulled the come back with generalized resolutions. I have been with this company for 5 years and …
Just Energy has been emailing me one of their customers billing information for the past three months. I’ve emailed them numerous times explaining that this information is not mine, I do not even live in Texas and to remove my email …
If I could give 0 stars I would. This is the WORST ELECTRIC COMPANY IVE EVER DELT WITH. I literally have emotional distress dealing with these people. I paid 900$.. and yes I said $900 and they still cut my lights off!!
Very deceiving rates! Bills are just very high. Early termination fee very expensive. And they do not answer anything in writing through email, you have to call customer service! Stay away from them!
all them 1 star reviews lol.. switched to JE’s nights free plan last year. My bills are as expected because they e-mail weekly updates on both day and night usage including an estimate bill of the whole month. simply don’t pick a plan that is not suitable for your usage.
I live in a one bedroom one bathroom apartment. Why is my light bill (with free nights) over $100 a month in the winter… in Texas? This company is the worst electric company I have ever dealt with and all my years! Use any service but this one.
Don’t sign a contract!!
This company completely got us. We have been paying double at times triple what …
Just Energy customer service has gone downhill. They truly dont value their customers and its unhealthy to have their service. If u miss one default they punish u by refusing to offer alternatives. I need a company who understands what life …
I have had several problems with the website and it takes 30-45 minutes to get ANY CUSTOMER SERVICE. With other companies, you can do everything online. Withe Just Energy, you are forced to call customer service to set up things like …
Can someone explain to me why I had less usage this month than last month but my bill this month was higher? Just Energy can’t ..been a customer for over 10 years. .Just ONE MORE reason to change companies ..
If I could give zero I would had a past due balance that i was turned off for customer support guy told me that if I paid the past due balance I would have my power turned back on within 2 to 5 hours paid it over the phone and still didn’t …
I’m happy with Just Energy, I switched from Green Mountain over a year ago. So far so good. The fixed rate I’m on is competitive and I don’t worry about what my bill will be every month. Signed up on autopay so I could set it and forget it.
Just Energy was a pleasure to work with! Their team answered all of my questions and needs. I had no issues and am truly saving $ in the long run. To add comment, I gather from the reviews below that internal changes have been made, as I …
I enrolled with this company 6/2021 and so far I am neither impressed or disappointed. I haven’t notice any significant saving between JE and my last company but no outrageous bill either. They send the bill and I pay it by the due date. I …
I wish I could give 0 stars. do not use these guys!!!!
I was told by a salesperson at Sams Club (whom I generally trust) that I would …
I’ve had this company since the pandemicThey are very wonderful and understandingTo being a utility companyVery helpfulCustomer service
Unorganized and irresponsible, the switch from Ambit to them a total failure, i was confirmed at 8:00 am and no where to be found by 11:00 am … I REGREAT having tried moving with them
If they knock on your door saying that it will be cheaper DONT sign nothing my first payment was $400 now $285
Reliant was cheaper $130
Worst energy company. They don’t care about their customers. Always on hold for long, long periods of time!! When the representative finally takes the call it is very difficult to understand him or her 9 out of ten times!! I asked how I …
I’m sorry but this energy company is horrible I have a 374.00 electric bill coming up this is totally outrageous!
FIRST IMPRESSION: Needed to switch in the aftermath of SNOVID-21 and the signup process was EASY. I was dreading getting a new energy company because I was accustomed to pre-paying $50-100 a month with Griddy on no deposit/contract, but …
If I could give zero stars I would. I’m calm as I type this because it’s the truth. They have stolen so much money from me by charging fees because I’m not using enough energy between 9pm-7 am. 150-180 per month for a 702 sq ft 1 bedroom …
They are crooks! They fraudulently switched my Mother and then refused to cancel when called then billed her twice her monthly amount. They even went so far as to crate an online account without her knowledge. Again, they should be investigated and shut down!!!
Just energy is the worst each month my bill has climbed and left my apartment on purpose with nothing on but the ac for a month and they stated 1481 times as used! How if apt was empty! Actually did this just to see. Will definitely be looking for a new company
This is the worst company. I requested my service start 10/18/21 which did not happen so I called the following day and kept getting transferred and put on hold. When I finally got someone on the line they said that the service was pending …
Feb 2021, when there was freezing temperature just energy with whoever rations the electricity did not use common sense to ration the electricity. in the area I live in Richmond, we did not have electricity for 3 days, not even for 30 mins, …
Worst company ever. They keep you on hold for hours and never resolve any issues. I’m on disability right now for my health and they have been a nightmare to deal with, with payment extensions and when I got flooded and had to move …
If I could give 0 stars I would. I am switching providers as soon as possible! I spoke with a representative earlier that said my lights will be on then I call Oncor and they say they haven’t received the request so now I have to wait till the morning??? That’s insane.
I recently moved to just energy in sams club. Just energy representative said that the price for sams club members is 6-8 Cents per KWh. i was already paying 11 cents per KWh in champion energy. i thought that it was nice deal provided to …
Worse customer service ever. Very unprofessional and talk to you very rudely. The sad part is too is that I’ve only been with them for going on my 2nd month. I’ve work for Corporate Verizon for 10 years and the way this representative …
I went online on October 1, 2020 and filled out an application with Just Energy. I then saw all the bad reviews and immediately sent them an email to cancel the process and then I signed up with Gexa. On October 2, 2020 I sent another email …
I went with Just Energy because their rates are cheap enough to get me through the summer but their customer service is HORRIBLE. The man helping me on the phone was like, “ugh oh my God!” Complaining because who ever helped me previously …
This is the worst company EVER!!! Charged me for an account that they confirmed wasn’t mine and sent it to a collections company who even confirmed it wasn’t mine. But they still want me to pay. There are WAY better options out there than …
These people are horrible. Constantly goes up on rate. Not to mention my current bill was due on the 1st of this month. (And by that I mean my account was at a zero balance when I paid my bill on Nov. 9th; less then a month from today.) So …
Stay away from this company. They will nickel and dime you to death. Their customer service is awful half the time you can’t even understand them. They talk a nice game so they can get you to sign up then it’s all downhill from there. When …
Extremely rude customer service representatives and I also believe I’m being Over charged every month
I’m from miami and I have to move to Killeen because I’m a soldier , we don’t make too much money and this 2 months I follow the advice from costumer service laundry between 9:30 pm to 00:00 I turn on my AC at 09 pm I have only the fridge …
I was approached at Sams club by Just Energy representatives a month ago asking me to see my current electricity bill, I showed him and he said that he have some real good deal for 9.5 Cents KWh that is including TDU delivery charges and I …
They said they understand my concerns with the service, however all emails trying to answer my concerns are redundant and uninformative. …
I called in to get the amount of my bill and Dami, was very helpful. .. her cust. srv. was awesome. Thx, Just Energy.
My usage for March and April skyrocketed way higher than usual. I always monitor power usage monthly. No way I used over 4k and 5k kilowatt hours in back to back bills. They never called me back and never sent anyone out to read the meter …
(This review isn’t for this exact building/staff but Just Energy as a whole company). I was with Just Energy for about 3 years. Worst energy company ever. Went off plan for one month and was charged over THREE HUNDRED dollars for a one …
I have been with this company for a long while. And I’m very disappointed in how I was treated. I paid my bill that was requested to pay and a couple of days later they turned my lights off causing me to lose all of my food. I called and …
If you value your credit score whatsoever, do not use these guys. I called to cancel my service, asked them to ensure that I have nothing left outstanding to pay, and now 6 months later I have a credit delinquency showing up on my credit …
I absolutely hate this electric company!!! I am also disappointed with Sams allowing this company to promote in their store!! Do NOT use JUST ENERGY!!
I hesitantly enrolled with Just Energy four years ago when I purchased my house. I didn’t know much about Just Energy (I had another company) but I can definitely say that the experience has been pretty good. I can’t recall a negative …
WARNING! WARNING!! WARNING!!!.
SCAM! SCAM!! SCAM!!!.
Just Energy aka (Just Money Energy) not a good electric company, they will burn your MONEY.
Some young guy came to our door claiming to be able to remove the Oncor charges off of my Chariot Energy bill. He also claimed that Just Energy made the energy and told Chariot Energy to bill us… and all Chariot did was bill you. It …
I joined Just Energy on June 24th with a connection date of June 29th. I was told to pay a $99 deposit. Gave them my info and paid on the phone. The amount THEY TOLD ME TO PAY. I never received a phone call or an email stating that they had …
BEWARE!!! Can you leave people alone?!?! I had 3 different salespeople come to my house TODAY about an hour apart each one, to try to scam me into switching. Last time they came they told me they would look up what I was paying monthly …
Okay well let me just start off by saying their sales people at sams should tell their customers in detail about things. I’m very upset, I had reliant before just recently switching to just energy… I love reliant very great service and the …
I paid my bill and they pulled the same payment out 4 times! Then erased my account information off my app. They took 561$ out of my account instead of 140$ which is what I owed. Then told me it will take 6-8 weeks to get the check so I …
Be cautious with using Just Energy. I arranged to switch to Just Energy two days before my previous contract expired. A month latter I received an invoice from by previous supplier at $.19/KWHr. Just Energy never switched service. After …
This company is a scam horrible don’t work with their customers. I’m ready to leave. Since my complaint on just energy I was sent a $25 vitual gift card that does not work. Sam’s club would not honor the virtual gift card without a barcode. What BS just energy is.
Gabriel Gonzales was top notch. Very professional. I look forward to doing business with just energy
I’m absolutely amazed!!! To find such fantastic customer service in today’s world … truly a gem!! I want you all to know, Just Energy truly took care of me! …
On Monday, April 26, I contacted Just Energy to obtain a 3 month contract. I was asked if I was a current customer. I said “No, but I had Just Energy in November – February.” I was told that I would be a “new customer” then and offered the …
After deciding not to go with Just Energy, I had immediately emailed them back stating that I didn’t want to use them as my energy provider, and I ended up getting charged for a day after having emailing them that I didn’t want to go …
I had service for several years. I canceled my service when I moved because they dont provide service to that area. Just Energy failed to disconnect service and the new Tennant at the apartment ran up over $600 bill Just Energy says I have …
Scam company. We have had txu for years and all of a sudden we stop receiving our power bills. Then we receive a bill from just energy for $800. They told us that we signed a 3 year contract when we never spoke with this company ever before.
This company is horrible at this point. Four days past my due date(customer of at least 5 years) they send two emails one threatening to disconnect and 3 phone calls like a crazy ex or something. All this before 3pm as if people don’t work for a living. Plus a 10 late fee… save your money and find a better electric company.
It is egregious and greedy to send out and charge a $20 Notice of Disconnect three days after the due date on a residential account. The late fee charged is reasonable and appropriate in that timeframe. But the $20 Notice of Disconnect …
Door to door representative Jason would not leave the property when asked. I said politely I was not interested in the service or hearing about his information. I had to become extremely loud and after the 4th time, he finally left. This …
All a lie we (husband and I) were approached at Sam’s club told that we would get a better deal with this company. Promising that we would pay less per klw in fact told us they could get us to pay 6 cent per klw. And told us about this …
This people are a scam they send us a bill saying we sign up with them. We never sign anything we weren’t interested they have higher rates than my current company why would I switch. They have 15days to give me a response and fix this or I will go to the news so they can be exposed and investigate.
I just was at sam’s club located at Stafford, Houston tx, just energy sales girl offer very cheap energy rate around 7 to 8 cent/ kwh, that’s was unbelievable, I asked to show any broucher or online offer or your writing offer in paper or …
Been with Just Energy almost 11 years and never had an issue. Never had a bill over $60 when I was in an apartment and never had one over $100 when I was in a 4 bedroom home. Everyone I referred has had the best experience. The customer service need work but in 11 years I’ve barely had to call them
This company is a scam. Everything they told me was a lie and they made it difficult for me to even try to get an account set up. I’m so glad I didn’t. I went with someone else.
Very bad customer service. And they haven’t reimbursed me with my cancellation charges for my previous service provider and it’s been 8 months.
This company switch my service, without my knowledge. My lights where turned off.Im not happy with this company at all. And it switched into someone else’s name. I didn’t switch anything. Not a good company at all. And then they tell me I owe all these fees!
I was researching energy companies when I found Just energy. I originally signed up with them, but found another company with a better rate. I did call to cancel within the three day window, so I did not have to pay a penalty for …
This is WORST COMPANY!!! I cannot believe I am writing this Karen style review but they honestly deserve it. I have reached out for over a MONTH. Emailed, left messages and called at LEAST 6 times to be put on hold and then told by the …
Not a good company, do not fall for their ” special plans “. They change the dates or blame the company they buy from and charge you but do not honor it. My bill was so high and less than 3 weeks of usage and charged me more almost 19cents …
I had an issue with the online payment arrangement set up I asked for an escalation. Someone called me back and fixed the issue immediately. Thank you Just energy you relieved some stress from my family today.
They use to be very good, the best of the best. I referred many friends and family because they were so good at what they use to do …
If I could give negative stars I would! Worst company I have ever encountered! Full of lies and incorrect information from every person I’ve spoken to and complete lack of accountability. Don’t waste your time with this company. …
Yes!!! I read all the reviews about Sam’s allowing Just energy in the stores to scam people, many reviews stated that they were lied to the Just energy people are still there scamming thanks for the reviews I will not sign up with just
I feel like people only do reviews when’s something is wrong or bad
But just energy is easy to use and they are very affordable and they work with you. I recommend this company
Just signed up with the company, have not seen a difference in my bill Just yet; should have stayed with the electric provider that I was with, just might go back to them. Also have not received a single gift card through Email or direct …
I am just finding out that somehow this company signed me up for service without my authorization, they said a rep from Just Energy at Sams did it her name is Alicia Morales. …
DONT EVEN THINK OF IT! This company is a disaster, I signed a 3 month contract, I live by myself and have minimum usage of the electricity at home. This company charged me my first month twice, then I disputed the second payment with the …
I would give them Zero stars if possible. They are such a fraud company. I was approached by them at Sam’s club and told that they will charge 6-8 cents per kWh. I got my first bill and it is 22 cents per kWh. This is a big scam to lure …
Be very cautious when enrolling with Just Energy. I called on 7/27/21 to enroll as a new customer. I went through all the steps and answered all questions. On 8/16/21, I called to transfer my services to a new location because of a move, …
Avoid this company. I was transferred three times to three different people with Indian accents. I was clear in my English and apparently it’s not their native language. I wanted services cut off because my lease ends at the end of this …
THIS COMPANY IS A SCAM!!! DO NOT LISTEN TO ANYTHING THEY SAY. THEY WILL CANCEL YOUR CURRENT ENERGY BILL WITH NO WARNING AND CHARGE YOU MONEY. STAY AWAY!!!!
If I could I would give them no star. This company is such a liar first of all I was approached in Sam’s and was showed bills that was half the price. Then I was told that if I switched I would be in a 12month contract and I would get a …
They are liers! Don’t believe any promises they make….specially Felipe in Joe’s, he takes your phone to check for availability but he makes you a contract….that by the way the promise no contract, but you have to pay 175…
When signing up with Just Energy I was assured they would be able to save me money on my bill. After 2 years that still has not happened. Then to top everything off, they can’t seem to get their billing straight. I’ve been given 4 different …
If you’re considering this company for your energy service I would definitely RECONSIDER. JustEnergy is unorganized and have workers that are incompetent. Their hold times are insane and if you’d like to spend your time trying to explain …
Have had service with Just Energy for 6 weeks. Service was shut off March 7, April 18, and April 20, 2022. We spend hours getting our service back on. We are being told that a person (we know who it is, this is what Just Energy tells us) is …
Just Energy has provided me and my family a great rate for 5 years. The weekly usage emails gives me the comfort to know what we are spending on a daily basis. I have never had any issues and will continue to be a Just Energy customer!
Scammers! They knocked at my door stating that I pay too much for gas and that they can help me to save my budget with Just energy, but after I signed an agreement with Just Energy I received a bill twice bigger than I usually pay for the …
Worst energy company I’ve ever had. DO not get tricked into the Sam’s club scheme. We are literally getting robbed every month.
This company is horrible do not go through them! They apply ridiculous fees and when you call and ask about they they promise to give you a credit for the next month and then they never do! They have horrible customer service. Absolutely never go through them!
This Electric Company is a joke there rates are to high never in my life have I ever paid a 600. Dollars Electric bill for a single family home well guess what you will with Just Enery they sell you a dream by saying they can save you …
They took the time to explain to me how the symptom goes, worked with me to get the best plan for me, where I would have picked something that wouldn’t have worked well………..and it definitely was a savings over what I had had
I would give zero stars if I could… I really wish I didn’t sign up with this company.I pay over 1000 dollars every month since I got with them, I’m always at risk of getting disconnected. I hate it here.
WOULD NOT RECOMMEND THIS RETARDED ENERGY SERVICE !!!! they take too long to give out services !! I called the same day to cancel & get my deposit back called again to get an update they told me I didn’t request a refund ???? If I canceled …
I done came home and electricity out. My bill isnt due. I’ve tried to contact customer service and they are closed. Like what type of energy company doesn’t have emergency numbers.
I have been with JUST ENERGY for the one year and so far, I have no complaints just excellent low monthly payments!!;)
Our smart meter was “off” due to a low battery. Just Energy and CenterPoint are aware but neither of them advised us of the situation. Last 2 months our bill statement has been higher then usual.. how is it legal for CanterPoint to …
They told me to pay $129 for an extension
Took the money but didn’t grant an extension and terminated
Worst company I’ve got , my bill used to be less than half before I signed up with this company, I’ve been with a champion energy before , been happy and I have never had any problem with them for 5 years till I switched to this company, stay away otherwise you will regret,
The worst electric company ever. They do not work with you in your bill and will call, email and text about your bill even when you have talked to a agent. I cant wait to find another company
I’ve been with just energy since 12/2021. My bills have gone up on average $200.00 a month from Champion Energy. I was told I did not have a contract should I choose to go with a different provider and would not be charged, but have found …
I to like many others got conned into swching my service to just energy while I was shopping at Sams club. Huge mistake. My bill is outragest. I need to go back to TXU ASAP!!! bills around 500. SMH.
Best provider! I got it at HEB and the representatives we’re clear about the plan and I saw the result, highly recommend it!
I just recently switched to just energy and my first Bill came in two weeks and already 138 dollars how can this be I live in a efficiency studio apartment that’s high already I could have stayed with the other company for much cheaper than that
Hello I have been with this company for a minute and they are garbage. Like one of the individuals stated in their comments Just Energy is unorganized and they don’t care about their customers. I wouldn’t refer anyone to get service with …
I regret signing up at Sam’s. They told me it would be much cheaper but I regret leaving AMBIT energy. They also mentioned they would pay any disconnection fee.. sad to say the failed to mention they would credit only up to $150 to change electric service. Very disappointed & they are very misleading.
The energy company is nothing more than a SCAM signed up at my local Sam’s everything seems fine until they paid the 150 cancellation fee promised every since then my bill as been to the roof. Before the 150 cancellation fee my light bill …
I’ve never had an energy company as horrible as Just Energy. They do not care about the customer one bit.
This company SCAMS people. I have tried to resolve my situation and they’ve done …
Used just energy for 5 years, never had to talk to them for anything because I just got on the app and paid every month. My contract is currently expiring and started to notice my bill seemed extremely off than normal. They called me …
I was finally able to connect with a representative. I understand the day and age. But it was frustrating that it was such a laborious process. Once I did connect, the customer service was handled appropriately. Also, I did reach out to an …
luckily saved….with help of these negative reviews. Somebody trying to sign up at Kroger and my wife called. I checked the reviews and seems be scam …
Been with Just Energy for over 5 years, they didn’t pull any shady stuff during the big storm of 02/21. I’ve never had a bad customer service experience with them. Always felt my rates were fair and billing was simple/normal/expected. …
ABOUT TO LOSE ANOTHER CUSTOMER, IM SO TIRED OF THE GAMES THESE CROOKS PLAY I DONT CARE WHAT THEY SAY, OR WHAT THEY TELL YOU, THEY SCREW YOU! I HOPE ALL TEXAS ELECTRIC COMPANIES GO BANKRUPT FOR THE GREEDY AMD SHADY PRACTICES THEY DO! I BET …
God I am sueing this company,salesperson at sam’s lied that it would be way cheaper and only pays $60 for her two bedroom and I have a two bedroom also and don’t keep the lights on during the day at all and I have free nights I had TXU …
Horrible customer service. They lied to me about being able to send weekly usage like my old plan to get me to sign up and after a month they told me they can not do that the xj lady that signed me up didn’t know what she was talking about. This company is a joke. Go anywhere else
Worst decision of my life. Signed up in Sam’s and I wish that ignored their represetnative. My bill was the highest that I’ve ever had in my life. AVOID AVOID AVOID by all means.
RIP OFF.. STAY AWAY…
I usually dont write reviews But i wanted to warn potential buyers not to go with Just Energy. They are a total rip off. They overcharge for no reason. …
I am in Night free plan. With few planning and lifestyle changes I get cheaper electricity rates. Thank you Just Energy. The service is awesome, whenever contact customer care
Should be WORST ENERGY. I also signed up through Sam’s Club under promises. What a mistake and what a disaster. INDIA based customer service is a joke even if you can understand them, which is not likely. JUST STAY AWAY would be another possible name change.
My first bill with this company was triple the amount of my highest bill with my previous electricity provider! I immediately canceled the service and received no resolution/money taken off of that ridiculous bill. Consumer please BEWARE of .@justenergy.
I paid all of my bill except 4.76cents and they still were going to cut my electric off. I was told it was nothing else they could do. The customer service reps/managers were uncaring and didn’t try to help at all. …
Never listen to the sales rep here. They will recommend the most expensive plans, then when you call to change plans, they’ll hang up on you. …
Beware, there are two individuals who are going door-to-door, in Corpus Christi, pretending to be with a smart meter company saying your account has been flagged for a “faulty meter” when in fact they work for Just Energy. They want to see …
I had never heard of this company until a wk ago when one of their representatives came knocking at my door telling me that they had been getting complaints from people in my apartment complex about their electric bills being high!.. I knew …
Worse electricity company i ever dealt with. They mislead you a lot and I never pay that kind of big electric bill ever. They mislead you about there rate a lot I will never recommend any one to go with just energy.
I have never given a bad review but Just energy is not what it seems. A 300sqft 1 bedroom apartment with 1 occupant being charged 178 dollars in 1 month is beyond ridiculous. It just doesn’t make sense.
The worst plan ever. I don’t have any plan to Switch account but I Decided to switch from another company because I was stopped in Sams Club and coaxed into to switching plans because I would save more. How frightfully wrong was I. My first …
Do not buy service from Just Energy!!!!
Customer service is terrible
Misleading and downright dishonest. …
This is unethical company putting $0.19/kWh on a 60 months contract instead of $0.12/kWh for 3 months I can easily get at other company.
I will be canceling as soon as I move out because of their scam contracts. …
Was followed around Sam’s Club by a young lady selling electricity for Just Energy. She promised free nights and 9cents a kwh. Got my bill and it was $339.00. Turns out, you are really paying 29cents a kwh, then they subtract your …
Sneaky company!!! They came to my house telling me I would get a lower bill just by “going green” they NEVER said this would be a change of company. To make matters worse, they didn’t even buy me out my current contact, they had my current light company bill me for breaking my contract. Avoid this company/ marketing reps at ALL COST!!!
My wife and I are both senior citizens with disability. I have severe COPD and require oxygen 24 hours. The sales rep that came to our house and sold us this contract, assured us our rate would go down. We had been with TXU for over two …
Ive always had a wonderful experience with them, been using just energy for 3 years now and my rate has been capped at a fair 11 cents. Ive even transferred to different addresses with no issues, spoke to karem today and the process was fast and easy.
Customer Service is simply great. I had great experience with Stephanie and she helped to me a possibly perfect choice. Such Clear Headed customer advisor is always a blessing.
Just Energy you are doing great
I thought I made a right decision in changing electric companies but after the 2nd bill I received from Just Energy I was in total shock. I have never received an electric bill over $250 especially in the last 5 yrs from the previous …
Their representatives are extremely dishonest. I was told that I would be charged an early termination fee even though I changed providers within the last 14 days of the term, which is the grace period for all providers. They did this in order to try to get me to renew with them.
I was told my kilowatt would be 12c when renewing my contract just to find out it’s actually 22c. My first year was great with them, but this year has been the most. I live in a townhouse and my bill ranges from 560-360 a month. I wouldn’t recommend anyone here!!!
Worst energy company ever. My mother in law had a plan with just energy where we would get at night energy free since she was a sam’s club member. Unfortunately they lied to us and charge us over 467 dollars for just one month so if they …
Oh my gosh. I desperately WISHED I read the reviews before signing a contract with these people. …
This just energy is a joke and a scam. I saw them at sams and they asked me how much i pay monthly, i said about $150 in the winter they told me this amount is too high. They said i will pay about $60 monthly with just energy because they …
SCAM is all that comes to mind with this provider. Let me say this when you see them in Sam’s Club just keep walking because it is a SCAM!!! They have a person in there showing you their bill telling you if you have a 3 bedroom apt that …
I switched earlier this year and this is the worst decision I’ve made. I signed up aa a Sam’s club member..They promised a gift card, never received it. But the big problem is that my energy bill has almost tripled. Own a restaurant and my …
Started using this company in May and to my surprise the reviews I’m reading now are pretty accurate. I’m supposed to have nights free 9pm-7am. I get home roughly around 7:30-8pm. I work almost 10hrs on most days and I’m away from home. …
I worked for them for two months, back in 2014. UNTIL I learned how they would intentionally go to poor neighborhoods to get contracts signed off.
Why do you think they have to ask ten questions, CALL A REPRESENTATIVE to have …
PLEASE DO NOT DO IT!!!!! If I could rewind time, I would have never signed up with this horrid scamming company! I came from a one charging $200 monthly to this company charging $500-$600. I have been using the same exact kw every month for …
I called customer service with an issue I had on my bill. I was transferred to Laura Halls in retention I think that’s the department. Within two minutes she’d explained everything I needed to know. What a great customer service …
My family I are fairly new to Texas, so we were shopping around for electricity companies that’d be conducive to our budget and how much electricity we consume. We’d gone to Sam’s club with no intention on being up sold on electricity or …
DO NOT get just energy they lie and make promises to customer but when it comes to rectifying their mistakes they blame you or anyone else but themselves. Had a one bed room apartment and my bill was always over $200+ every month. NO, Just …
I should give a 1 star Due to the fact of what happened. I’m giving them 2 stars out of the fact of how good they WHERE….I never had to setup a Deferred payment before, so this time I did cause my payment dates didn’t align. But I made …
I requested service on August 2. The rep put the correct address for my account but the wrong address on the service ticket. Today my other electric company turned off my electricity and I now have no power in my house. I called several …
If you see this company in SAMS RUN! I could give this company a negative review I would. The sales representative said I would only pay 11.4 cents per kilowatt as it was a special deal for SAMS members. The guy said we will cover $150 …
I just signed up for service with Just energy, and I was told I was getting a phenomenal rate of around 13 cents per KWH and then an additional 3 cents off for TerraPass. I just got my bill, and it says I am being charged around 24 cents …
The worst plan ever. I beg anyone to look elsewhere. Decided to switch from another company because I was stopped in Sams Club and coaxed into to switching plans because I would save more. How frightfully wrong was I. My first bill I …
I wish I would read all the reviews before signing up with Just Energy but was approached with sweet ladies in the Sam’s Club. Although I showed them my electricity usage but they promised me that my bill will be lower. My bill with the …
DO NOT FALL FOR THIS FRAUDULENT COMPANY AND GIVE ANY TIME TO ANY REPRESENTATIVE FROM JUST ENERGY.I was approached by a sales person from JUST Energy at Sam’s club about an offer to reduce my energy bill. It took a tremendous amount of time …
I had Just Energy for over a year and didn’t have any major problems. The site works great and auto payments were fine every time. …
I was flagged down in Sam’s Club and was needing a new energy provider so I was like okay great! So I have waited for almost two weeks to get an account number and nothing. I just had to find a new energy company and switched and now after …
I feel so stupid! I was hunted down inside a Sam’s club store I told the rep I was fine I loved my energy company I mean it was the best (“Stream Energy”if anyone wants to know) but this girl just followed me around the entire store …
My sister’s power was cut off while she was away taking care me and she didn’t realize it until she got home. She has been with this company for 2 years with no late payments …
Sales man coaxed my SO into signing on to a new energy plan in a neighborhood with no soliciting signs . Just energy then charged us for a early cancellation fee of $140 on top of a charge for a month of energy when they shouldn’t have been …
If i could give them 0 stars I would. The absolute worst energy company around. I live in a one bedroom apartment and my recent electric bill is 325. They are literally robbing you with hidden fees and fake credit programs. The plan I’m …
I have been a customer for years. I called 11/3/22 to renew my contract. The employee created an entire new account at the same service address and I received a bill for $562.24 in the month of December! After I thought the error was …
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The worst electric company! As long as you pay your bill every month really no issues. Our bill for 2800sq ft home never went above 300 max in summer months. …
I have honestly been really disappointed with this company. I wanted to get a different company when my contract ended but I decided to give them a second chance because they kept blowing up my phone; it started off ok but now they’re doing …
I was flagged down at Sam’s Club today by a nice young lady that asked me if I wanted cheaper electricity? “Who doesn’t” I said. She tried to sell me on their service but couldn’t explain where, if any, I could save any money. My current …
I will most definitely not be renewing with just energy. They are inconsiderate and unhelpful to their customers when they are going through a tough time. I recently sent an email to inform them ahead of a due date that I was not going to …
Usually I avoid salespeople at Sam’s Club, but being flustered with my previous electric company and their surprise fees, I gave them a shot. HOWEVER, what I was promised was NOT what I got. My bill was higher, even with free nights, and my …