(Translated by Google) I want to inform you that Mr. Juan fhhh052 is a person with a lack of humility, attention and mercy. I delayed 1 month with my payment due to illness with covid. I was in very bad health but I tried to pay my card. …
I called CapitalOne regarding a charge on my account that I did not make. They transferred me back and forth between the dispute and fraud departments and everyone said that it should be the other department. It took almost 2 hours …
As long as Capital One continues to use Samuel Jackson in it’s ads, my answer to “what’s in your wallet?” is anything but. He has demonstrated his hatred for white people many times and is unfit for a spokesperson for any company.
Capital One is a joke. It falsely told The New York Times that they are allowing for the skipping of payments — Capital One claims to offer a COVID-19-related extension, but even then, doesn’t let you reach even customer service …
I sent my payment in on the first of the month and Capitol One applied it to the previous month, therefore I was charged a late fee and told I was behind in my payments. Calls to Customer Service proved futile. Why would a financial …
There is no reason for them (security) to make you going around the runabout when you are picking up someone from M1 building. I was waiting for a employee to come downstairs. I know that the elevators are not too fast, what should I do? …
DO NOT GET A CAR LOAN from Capital One. They will NOT release your title after your payoff. They also rush interest in between payoffs to penalize you. Complete scam! I have paid my car 4 years early and they say after 3 weeks I can request …
Why is Capital One #Harassing 😡 my 𝟴𝟵 𝗬𝗥 𝗢𝗟𝗗 𝗠𝗢𝗧𝗛𝗘𝗥 for payment on a 2019 30K #fraudulent account? She did not create the account in #Florida and is presently suffering and dying from End-Stage #Dimentia in #Hospice. …
Capital One has horrible technology. They can only do transfers via Zelle (a 3rd party), customer service is only open for 12 hours a day, there is no download into Quicken. If you use Capital One, be prepared to go back at least 30 years in your expectations!
I never got to my conference 😣 parking removed from the place where the event was held. I got locked into the wrong garage and had to have assistance to get out. …
Shameful hiring process. Avoid considering a career with this company at all costs. They are a sweatshop, meat-grinder operation. No wonder their banking options are ridden with failure and loss. Shame. Shame.
I have a post office box with a recycling bin right next to it that I have dubbed the “capital one box”. My family’s cabin is near the south shore of lake Superior and most of the land around our 80 acres has been logged and laid to waste …
Capital One has been on a downhill slide ever since they introduced Capital One 360. Splitting the bank into two separate systems that don’t communicate well with each other was not a good move from a customer service point of view. I …
I became a Capital One account holder when they took over Chevy Chase Bank. I recently had to deal with some US Savings Bonds as the personal representative of my father’s estate. I needed to sign a document in front of a bank official and …
I feel like I’ve been taken advantage of, as a long time ING/Capital One account holder. Capital One added an identical Savings Account option called “Performance 360” to customers that is no different than the existing, except for a much …
I am completely blown away by the service that the manager, Alex, and also Doreen have given me in helping me set up my checking accounts with Capital One. I have some unique situations that don’t adapt well to a lot of banks but the team …
AMAZING when they first took off. Their app was revolutionary, if they were even the ones to initiate the progress…
They’re now comparable to your own personal fecis…
New customer have electronic deposits. One is from the International Brotherhood of Electrical Workers widow pension fund. They receive the electronic deposit from IBEW days ahead of time. Running a dry run to make sure.there aren’t any …
Extremely dishonest and unconscionable actions by this financial institution. Would not entrust them with a single cent of my money and neither should you. Abhorrent.
Have you hired new people in your Fraud department?
Supposedly, banking companies need to support criminal investigations but they keep stalling not sending any paperwork to the local law enforcement. …
Zero balance for a year. New yearly maintenance fee put a $7.30 balance on my card. $89 late fees in 3 months before I caught it. Im being told in a letter that auto pay deactivates after no balance for 6 months and I should pay immediately or collections.
This bank DISCRIMINATES…I tried to open a business checking account and they kept questioning my documents and kept on requesting more. They treated me like overhead. When I finally confronted them and told them they were CLUELESS, the …
After experiencing the tragic loss of my business burning down, these jerks jacked my rate up to 30%. I’ve always paid them on time and treated them well going back many years. Here is a wall deserved one star rating. Other cards were much more accommodating. Find better people to do business with.
As someone before me already remarked on the Capital One Bank being the worst, I can only confirm that view. What “the worst bank” suggests is the sheer degree of incompetence, indifference, unabridged and unrestrained greed. The Capital …
[ the merchant who i complained (Cliff’s auto, Madras Oregon) about & who cap1 refused to block the payment is NOW “permanently closed” . and cap1 protected them over me, after they overcharged me $200] wow, i wrote a review a few weeks …
Customer Service is worse than awful. All customer service personnel are out of the US and speak unrecognizable english. I spoke with six people over 60 minutes and gave up. Finally called one of their banks and got someone in the US.
Beautiful conference venue with modern auditorium facility, wheelchair friendly bathrooms and wide, open space atrium! The catering staff are fantastic – very friendly and filled with smiles , one of the best conference experience I’ve had in DC!
Both of my bank accounts and a majority of my credit cards are from Capital One. I’ve never had a poor experience with them. 360 checking is amazing and I’ve never seen its interest rates fluctuate.
A new business account has a limit of $5,000 for cell phone deposits. That is an absurd limit for a business account. There is no advance notice of this cell phone limit on deposits. You just have to find out by trial and error. The …
I went today to the bank to change a bill of one hundred dollars and I received a bad services.
They request my social security number and my driver’s license just for change …
I used Capital One for year and never left a balance. However, they never sent me a bill and when I spoke to the manager, she was rude and penalized me anyway. So instead of canceling the card, I’ll will not use it because if you close the account, the Corrupt Credit Bureaus will lower your score.
Capitalone user 10 years, they now have the worst customer service i have ever seem, I ordered new cards as my cards were getting worn down, after receiving them and trying to use “my cars” this started security lock fraud …
so weak, capital one credit card does not allow auto pay for customers, rude customer services??? ridiculous company, investors, stockholders, customers should avoid this Capital One by all means…..
I give up….. Aside from their investment department, Capital One is run by a bunch of morons. You either get a call center that is too loud to hear anything, a rep in Nicaragua who barely speaks English, reps that transfer you to the …
My trip to europe was almost ruined because my card refused to work. I spent 2 hours on the phone an capital one still couldn’t figure it out. I even called then weeks in advance to notify them of my travel. They said it’s no problem. We’ll …
I’ve applied for credit card to this bank and accidentally entered wrong phone number, called them to fix this and activate received card but without luck, even visited capital-one cafe with my ID, they said some department handling this …
Capital One Bank Customer service is not friendly and no concern for customer…I was told there is no complaint department and when you filed a complaint on your account.. no one return your call or even take the matter serious. Capital One 360 cafe staff in Massachusetts is amazing..
I changed my phone number and now can’t access my account to pay my bill because they want to user my old number to verify my identity. I can’t update my number because I can’t access my account and the customer service reps say they can’t change my phone number for me either. This company is ridiculous.
I opened two Cap One cc’s two years after bankruptcy. Everything was fine until I stopped charging stuff, suddenly, my payments were late. One time when I called to get my minimum due they told me an amount that was $6 shy of the …
Capital One credit cards are not good choice been with them for while and seem to not offer there customers anything. I do not recommend there secured cards to any family or student looking to gain credit with 500 and lower credit limit …
Their customer service department, specifically auto finance, is absolutely horrible. Do not bother with this bank – it’s a joke. oh and…..3 business days
I’ve paid my cards on time for over 4 years never missing a payment. My first CC was a secured card with them. I’ve worked hard to increase my limits and credit score. Then out of the blue they cancel all 3 of my cards including my oldest. …
Used to have no problems with them, but Heaven help you if there are errors on your card. I have spent hours on the phone with customer service who don’t either hear your or don’t speak proper English. They pass you from person to person, …
Good conference center with nice facilities. A little strange with the security system – we had to be swiped through doors to get to different sessions – but overall a good conference experience.
Users, beware! The 0% APR they offer on their checks is a scam. I used one in a dire emergency, and these jerks hit me with some hidden fee! Don’t use those checks, just use your card anywhere possible. They charge you a percentage of …
Unable to add a foreign phone number on the account and so unable to access online banking when overseas. No department has any way whatsoever to verify my identity so I can access the app or online. …
Horrible, Horrible, the worst of American Corporate runaround- I had to file bankruptcy when my company failed in 2010, due to illness, the economy, and family problems. I applied to Capital One for a Prepaid Credit Card, as they report to …
Great banking experience so far! I especially adore their mobile banking app since it has many of the hottest, native features such as logging in via biometrics, using AI/ML-powered technology to remotely deposit checks, and etc. …
This is one of mostly crazy rules I see in the bank I visited for deposits only a one hundred dollars and they asked for ID and social security.
For small deposit they asked for stupid things …
Horrible supervisors and managers, they are not people friendly, even though the Company has great and programs there employees don’t care about the consumers. they stick it to the clients that make them millions
Large clean, modern main HQ office with excellent customer service, convenient hours and national reach that enables seamless transactions between branches here at work in DC and parents in TX, checking, saving and platinum credits …
Their credit card denies charges about 75% of the time. Today I called the bank 4 times, each time they said the card was good to go, then I called the vendor and charge denied again. I’ve had to give up and just put this card in a drawer never to be used again. I can’t say this has been a fun experience.
I would never recommend this bank. On mothers day I went and deposited money.I’m waiting for my receipt and my card. The screen went blank. Sign came up saying it’s rebooting.. I’m already running late for mother’s day activities.I waiting …
If it were up to me I would give Capital One ZERO stars.
After signing up for their card on CreditKarma.com their site switched the offer to a card with an APR of almost 25%. It was supposed to be a promotional deal of 0%. I’ll never use this BS card again. Thieves!
I contacted The BBB about Capital One today 8/20/2013. I was told that I would receive a refund from my credit card to my bank account on 8/10/2013. Then on 8/12/2013 I called to verify the refund would in fact happen, and the Agent I spoke …
I have had an account for over 7 years in excellent standings, yet I’m denied a credit increase repeatedly. I’m done with Capitol One as they serve no purpose and their statement, “We give credit increases periodically to good standing accounts” is bogus!
I had a financial product with them and wanted to upgrade; however, they could not provide a detailed explanation of why I was ineligible for an upgrade, except, that it was the computer system telling them I was ineligible. I closed the …
This company is the not afraid to screw over their customers for a dollar! I ordered merchandise (that i never received) for my buisness using my Capital One company card and 6 after dragging my dispute out for more than 6 months, i am …
Truly the worst bank experience I have ever had. There is NO way to reach anyone who can resolve problems, the account transfer verification system does not work, account updates are not completed, multiple managers have not followed …
Capital one has went down hill!!! They do not communicate with you at all smh they just take your money out your account with out letting you know . I will be shutting down my. Account and moving along it’s sad because I been banking with them for years
They used to be good, now they scammers. They returned my credit card payment twice when money was in my account. I contacted them again. The Capital One Agent told me Capital One stopped the payment and I needed to contact Capital One to …
Really bad customer service. Would not recommend opening a card with them. I have a credit card with chase & Discover and they are more cardholder friendly.
Went here for a training, the building was amazing. Really cool architecture the only issue I had is that there is constant construction making it kind of inconvenient to park. I did get a cool picture with a championship belt while I was there.
I would give them a negative score if possible. This banking service is horrible. I have never seen a company this horrible. We made one mistake on an autopay selection by making it pay our balance off instead of paying just the monthly …
Stay away from Capital One Bank to avoid headache and hours on the phone to resolve a simple case. Poor management that provides horrible customer experience.
WARNING do not use this card. In less you can pay it off every month. There fees and call personl are so bad. They bill you so many fees if you don’t pat on time and in full. Make one mistake there is not way to fix the issuse. They do not care and will not help you. There is no help move on
I pay my credit card bill weekly sometimes multiple times in a week my most recent payment was 4/30/21where they said my account was fraudulent and restricted my account but then processed my payment from Capital one bank 5/3/21. So in …
They Outsource their customer service to Some country that does not speak English. Any Simple customer service issues become Extremely extremely frustrating . The Outsource company they use are rude . Do not recommend going with Capital One because of this
I wish I could give the Stonebridge Branch in Woodbridge VA less than one star. On May 3rd, I stopped at this branch to make a credit card payment at the ATM. Unfortunately the ATM rejected a few of my bills so I had to go inside the …
I wouldn’t give my deceased parents a chance to work/apply for anything that says Capital One. If you hear these scammers name one would do best to run and run really fast away from this business. They are real good at taking your hard …
Been a loyal customer for 10 years. Recently, even as my credit card activity picked up significantly (never had a late payment), they decreased my credit limit by about $8k. Never told me it was happening and I have requested a credit …
Yes hello capital one .I hate to say this .because I like capital one. But it’s a issue and I’m about to draw alfunda our and go somewhere else I been with them for about two years all good until I bought a new phone and gotten a new …
Sadly, Capital One Service has fallen along the wayside. I had a simple issue, getting a debit card replaced due to my current one expiring. I’ve been a customer since 2008. The 1st card never arrived to my USA address. The second card I …
Capital one is taking advantage of hars working people scamming them out of there hard worked money. You pay your card off in full to your surprise you get bill the next month for just a interest charge of $22 for a account that has a 0 balance. The. You call foe them to tell you this is normal and they can’t help you
Don’t put your money in this bank. I have had a savings account for 10 years at this bank. I needed my money and closed my account. Was told by a “team” (what a joke, definitely not on my team), member it would take 10 days to receive a …
I have been trying to get a loan from them for months. Each time I call it’s someone new and they tell me I got accepted but then when I call again they tell me I need more of this and that. It has been ongoing for several months. WOULD GIVE ZERO STARS
I have tried calling capital one customer service in regards to my account on multiple occasions with no assistance from customer service. I have sent multiple emails and letters with no replies. Every time I call their headquarters I get …
Spent 2 hours on the phone with them to try and send a simple cashiers check, didn’t succeed and just hung up. They didn’t even try and make the situation better. Bad customer service. This wouldn’t happen to me at chase.
I’ve had my cards for about 5 years. Paid them off every time. But when I actually needed their help to dispute a charge, they screwed me over as much as the merchant. Capital One gave me a deadline of May 21 to submit paperwork, but they …
What a terrible company. I have 3 accounts with this company including a business account and they still do not acknowledge you as a valuable customer. I tried to call in with an issue they offered no solution and then ended up being rude …
I made a payment to my credit card of $1,000 last Friday. They received the money but did not credit it into my credit line. Called them and they said it’s on hold for 7 days, what?. Talked with a Manager Mike and he said there is nothing …
I just had a very poor exchange with the customer service at the Capital One Credit Card. It was very difficult to communicate with the customer service representatives who were located outside of the United States. The language barrier was …
I rarely post an awful review, unless the service is just that bad. Horrible customer service, with attitude. They closed my account for inactivity with no notice and no way to change it. I had no recourse – their only response was to …
Capital One sent me the fanciest invitation ever to apply for a credit card! I felt that the rewards were a bit weak compared to the cards I already had that requires excellent credit. However, I was impressed by the super fancy invitation …
Horrible customer service. They will treat you like a criminal. I haven’t been able to use my card. I keep calling and they send me to the fraud department. I had to send in a copy of my drivers license and still my card doesn’t work. I …
I have been banking with this bank for year’s as my second back and I also have a credit card from them as well that is a secured that I have had for years when I first started to build my credit, well that was like maybe 8 years ago the …
For crying out loud, tell your Digital Marketing people to stop overwhelming us with ads in our Gmail multiple times every single day!! I deleted one 20 min ago and I already got a new one on BOTH my email addresses! I’ve lost count of how …
I’ve been a CapitalOne credit card customer for many years. I’ve also had many problems with their so-called customer service. They have by far the worst customer service I have ever experienced in my 72 years of life. This last time all I …
4/10/21 To Capital One Corporate: I added a customer service representative’s help so that everything about opening my new promotional account setup was done and correct. After everything that was required to have happen did happen for 2 …
Time for that old chestnut, “If I could leave zero stars, I would!” Well…at least I still have my sense of humor! Cap One sent ME a credit card application, which, timing wise, worked out for me as I’d recently shut down a card. I …
I just talked with fraud department supervisor by the name Jennifer about charge from Walmart she is rude and don’t have any clue she refused to give me her last name Capitol one need to operate better than this 😡 …
Worst card i every had so hard too talk to a us citizen, or a us state office. Had a hard time making payments. Wanting that all mighty penny interest fees adding up daily. Over seas phone call services. Don’t waste your time…….
I had fraud activity on my acct. They reversed charges. Then four days later they billed them back. I spent many hours explaining to them what happened then they reversed all the fraud charges charges plus two valid charges. Again, I had …
Horrible company, don’t care about your business or you. Canceled my credit cards for no reason, provided all docs that were asked for and they just couldn’t get it right. Until they change their business practices, we “US” the people should CANCEL CAPITAL ONE!!!
I had 4 cards with Capital One, never late on my payments. I paid each card to zero. I recently got approved for the Venture One Card. I mistakenly added my old bank account to the card for payment, I just recently reopened the bank account …
I liked Capital One before , but not now , stay away !! they held my entire checking account because of $190 check , they thought may not go through, it’s been over 3 weeks now , 11 phone calls , no one at customer service can do anything , …
Capital One has been around awhile so it is reasonable to expect that they would know what they are doing. I’ve been a branch customer for more than 11 years and it just seemed natural to connect with their online version called, 360. 360 …
Second review. Yet another disappointment. I filed a dispute because a hotel “double billed” me. Cap One notified me of the double bill, and told me to submit a dispute for double billing. After a month of back and forth it turned out …
I have been Capital One customer for about 15 years. Capital One has been very pleasant and I’m proud to recommend to all my friends and family. I use them for my car loans, credit cards and banking. Thanks Capital One.
I’m a disabled combat veteran — being openly denied ADA effective communications accommodations. This denial is causing Physical abuse & is — DOCUMENTED — Maryland Vulnerable Adult Abuse with the Maryland Commission on Civil Rights.
They don’t help clients. They send me 4 blocks away to get the worst service I ever got in a bank. Seem like they are not trained to help people, too much trouble to dona transaction and no help at all for loans to clients.
Capital One is absolutely insulting to even it’s marketing recipients. NO sane normal person would EVER choose to do business with this company. They are involved with and complicit in identity theft and flatly refuse to even acknowledge …
I need someone to talk with about money that was taken from my account without my permission and all am getting is this automated system that cannot help me. What kind of organization is this!! This is ridiculous!!
Worst card company ever. I paid off my statement in full, and got charged residual interest a month later and expect me to pay that to. And all customer service is saying the charge is valid and won’t waive it giving me lectures. AMEX & …
They shut down my account and no one I talked to can tell me why said I have to go to the court house and talk to a clerk haven’t been in trouble sents 2014 so I know it’s not on my end worst credit card company ever
I was not able to make a payment for the first time in 10 years because I lost my job. When I called to set up a payment plan they told me that they don’t offer anything for their customers and there is nothing they could do. I then asked …
During a recent experience with Capital, there agent do not have know to think outside of the box. Capital One sent me a active replacement card in the mail, that anyone can use. When asking about security risk and I don’t trust where I …
Ive been a customer of capital one for years, since i was in high school. However, theyve decided to close all my accounts with them due to me disputing fraudulent charges after my phone was stolen. I was with customer service for hours the …
I paid my card off on February 15th, 2022. I’ve been a Longtime customer. Three weeks later, I got hit with a $7.80 interest charge that they refused to wave. Both their customer service representative and supervisor were rude. Bank of America does NOT treat their longtime customers like that!
Capital One plays games with finances, STAY AWAY!! EVEN with their checking account receiving a payroll deposit, these wretches will place a 9 dayhold on the credit card that was NEVER late, and always paid off with $1. Interest charge. …
Worst customer service ever … they barely speak intelligible ENGLISH ….can’t get online access for a new card because they can’t verify my home or mobile numbers (numbers I have had for more than three years). USELESS. AVOID.
If ever get approved for auto financing with Capital One. Don’t do it. I will be placing this at all the dealerships so people can see. Capital One DOES NOT work with customers that been affected with COVID or work with people in a bad …
I have been working with CSD to stop mailings for CC for a deceased brother in law. He’s been dead 2 years and still the mailings continue.
I’ll be calling corp office one more time. Next effort will be a return envelope …
This message is to the CEO Richard Fairbank, I have been with Capital One since the acquiring of Northfork Bank from Home Federal Bank located in Queens, NY. I have experienced this firm going down slowly year by year. Today is my last …
I am now looking to move all my business from them. I had the wrong title sent in by accident when I refinanced months ago. I spoke to representatives numerous times and the last answer on why my title hasn’t been mailed back is that they …
Unethical, deceiving, low educated staff across the board. Apparently they don’t even make an effort to correct their practices. Literally the customers speak of your terrible service. It’s obvious the managers support unethical practices. …
This company has the worst customer service of any auto loan servicer I’ve ever dealt with. Corporate headquarters needs to teach their upper management team on how to speak with customers and how to calculate proper interest on changing a …
Me and my business partners have several business accounts with CO. We have been using their services for the past 8 years. I always thought they care about their customers, especially if you have been a customer for so long. But I was …
I have to say, I have one business card from several years ago that I no longer use because the limit is too low to really work.
A friend suggested the Spark card with no preset limit! …
This a good bank. Today they helped me in paying bills due today. I need to pay bills to my assisted living in McLean VA. My brokerage account where my money resides is in transfer from one broker to another. So I have no access to my …
I see why people hate this company. As soon as you have an issue with a charge they do the least possible amount of work and never are on the customers side. What a mistake going with a big bank over a credit union. Awful company.
Worsts EXPERIENCE!!!!
I am having a really bad experience with the bank after I went to the bank to require to buy euro , after Go throw the process personally in the bank , I left …
Please DO NOT BANK with Capital One. They make no attempt to help their customers. I had two separate instances where they were not open or willing to help me. The first instance was when a merchant had disappeared on me but because I …
Capital One is clearly out of touch with their customers (and the interest rate environment). I have been saving with them from the time they took over savings and banking operations from ING. …
Capital One doesn’t back up their customers. I disputed a charge on my credit card because I was charged by mistake. It was for a subscription that I cancelled. There was no charge for three months and out of nowhere I received a charge …
Capital One has become a HUGE disappointment. On 30 July 2021, they notified me that they had detected fraudulent activity on my credit card. They were correct in that a $649 charge had shown up and I did not make this charge. They were …
the heading on capital ones google listing says applying for an unsecured card. yet when i applied i got turned down as a person applying for unsecured card and its on experian credit report! i have 1 unsecured credit , why would i apply …
I’m a victim of bank fraud – not someone stealing my ID and using my accounts but rather by the bank itself. Briefly, I opened a credit card account, earned $220 in rewards and then Capital One, for reasons never explained to me, put a …
No stars. Paid off my credit card balance before the due date. Unlike all other credit cards I have dealt with, and much to my suprise, I received a bill the next month for unpaid interest. Call Customer Support and neither the agent nor …
I have been a customer with Capital One for over 5 years. I’m constantly turned down for a credit increase, I have excellent credit and pay $100 a month if not the full balance . Capital One tells me I need to be more responsible and set up …
Not surprised they have such a low rating. Honestly avoid their credit cards. They claim to insure your travel but its just so you can use your hard earned money and provide no said service when it comes down to it. I had a flight canceled …
11/15/21 To Capital One Corporate office. I’ve been a customer for 8 years and never missed a payment and then the Pandemic hit. I called customer service to enter into the hardship program since I am permanently disabled and couldn’t pay …
They literally have the worst ratings ever. They don’t honor the card protection they advertise and are spited by so many card holders. Emmanuel is a truly a disguising person to deal with and the entire department has no issue lying to …
WARNING – Do NOT open a Capital One On-Line Savings Account! Capital One allowed 4 unauthorized wire transfers in less than a 48 hour period to drain my elderly father’s saving account. Capital One documentation showed that after the first …
Locked out of my own business account even after government ID verification, and address verification. They told me it would take less than two weeks and it has almost been one month. And now they’re telling me they still cannot unlock my …
I DO NOT recommend applying for their credit card! I have excellent credit, and have had a cc with them in the past. After applying online, I received a letter asking for a copy of my ss card and drivers license by mail or fax. I sent them …
On June 7, 2021, within a matter of minutes, a checking account was opened by unknown persons funded with money that was transferred from my savings account. I noticed the breach and a Capital One agent promptly closed the checking account …
1/27/22.
Capital One has become a big disappointment. I called them to report an unauthorized charge on my savor one card. They cancelled the card, reinstated the …
There are to many credit cards available to deal with a Customer service that will redirect you to the app or cannot provide you with any answers. Have had my card for years and never missed a payment but i can say DO NOT GO WITH THEM. Terrible service all around.
Just realized that my 360 savings account interest rate has been far less than what’s advertised on their homepage. Seems they made a new “Performance” savings account with higher rates and keep older accounts w/ 1/7 of advertised rates. Way to rip off loyal customers…
The worst fraud support in the industry. They did not decline a charge made on a cancelled card and from a merchant who had been “blocked”. Plus they gave my new card info to the blocked merchant. They have lied to me and failed to …
Horrendous service!!! Worst bank in usa!!! Sick and tired of this NASTY bank!!🤮 Can’t get a code for online banking, replacement of my expired card because I’m working remotely in México city & they only serve que usa numbers. Plus DHL …
wish i could rate them a ZERO they Took My Money Because I started earning more with a higher paying job said they were doing an investigation. Its now been over a year and I still dont have the money and they blocked my number. I provided …
Capital One Venture Credit card is one of the worst cards from the customer point of view. They prefer to be on merchant side, and review all critical documents as none-related and discard the documents to charge significant amount of money against the customers. I would not recommend Capital One for anyone.
My credit score hit the toilet!! May 26th 2022 my account was Improving than 13 days later! Now I’m delinquent all over the place!!
Sept 2022 I was at end of pandemic reduced payments..all pays were on time and a …
Capital one credit card and financial services has been there for me even during hard economic times offering me credit card services at the lowest interest rate even after going through a bankruptcy. Now years latter my credit score has …
I applied for a credit limit and it was rejected with the reason given as, “Applicants residence history cannot be verified.” This is not a logical reason. They have my resident address on file and with the internet, it is very easy to …
Worst bank. They double charged me for multiple transactions yesterday on the 27th and while I have proven that it isn’t the merchants fault, Capital one is making go through the process of contacting the merchants or disputing with capital …
I have no problem with the company. I have a problem with customer services. I got locked out of my on line account and they keep hanging up on me when they couldn’t figure out how to help me get unlocked. It was due to having Spectrum for …
Bank is a POS. My Cabela’s credit card was assumed by Capital One in some type of transfer. Interest rates are astounding and varied. Did not get a choice when they transferred. Asked about getting a fixed rate due to being a long term …
This bank is a joke!!! I have never experienced anything like them. My accounts were hacked into, money was transferred to another account. I called to stop all wiring and got no where with these people. I had to finance my car through my …
Been with capital one since 2005, spend several thousand dollars a month paid monthly , no balances. Currently disputing $160 charge from France. Advised even though I have proof of attempted return well within required timeline On File …
Bad customer service, they blocked my credit card from a purchase. When I called they said I needed to send them my personal Identification, which was a first. I have never had this before, they refused to verify me over the phone and my …
If I could give negative stars I would. I have been disputing a FRAUDULANT charge on my account since March. Capital one has been nothing but rude and FAR from helpful. They do not back up customers. I sent in proof and they didn’t find …
Capital one has pending charges on my account for charges that were clearly already posted. I called the merchant for the charges who informed me that It was the bank when I called the bank they said its the merchant. My account is at a …
Another update: So Capital one stole a dollar from my secured deposit and failed to issue a check for the $5 in rewards I also had. 😂 Literally stealing from customers. Seriously, they are that shallow it’s pathetic. Moreover, they still …
Capital One is headquartered in McLean, Virginia, and this is one of 4 HQ buildings in that area. Main building is 1680 Capital One Drive, McLean, VA 22102-3491. Additional corporate offices are located in Richmond, VA, NY, NY, Plano, TX, Wilmington, DE, Chicago, IL, San Francisco, CA, London, UK, Toronto, Canada.
True Story… Capital One stole my money. They lost my direct deposit in June ’22. I called over and over asking them to find it. They finally find it January ’23. They put it someone else’s account, give me a trace number, but won’t …
As far as I am concerned capital one has been nothing but issues. I’m well known in the DMV area and my friends and family will be transferring to another credit financial institution. Capital one Closed my account without my knowledge …
I was very upset when my rental car payment that was made on 13th was no longer listed on my credit card statement. Hertz Car Rental changed the transaction for a lower amount not including my deposit. Why did this upset me? Because, I paid …
Terrible service. Applied for a cr card but because Capitol One had incorrect SS# on file was put on restriction. Complied with all docs that the fraud unit required, not once but TWICE but because they couldn’t scan driver’s license wouldn’t remove restriction. 8 calls, and Brittany wants me to fax again.
If I could give 0 stars, I would. As a long time client, I have maintained an account since the Chevy Chase Bank days which later became Capital One. We’re talking 16-17 years of being a loyal customer. Well that is now coming to an end as …
(Translated by Google) Service attitude is bad.
(Original)
服务态度恶劣。
(Translated by Google) Good service
(Original)
Buen servicio
(Translated by Google) My workplace is a pleasure to work here
(Original) …
(Translated by Google) It is a very modern building and its green areas are very large. …
(Translated by Google) I want to inform you that Mr. Juan fhhh052 is a person with a lack of humility, attention and mercy. I delayed 1 month with my payment due to illness with covid. I was in very bad health but I tried to pay my card. …
I called CapitalOne regarding a charge on my account that I did not make. They transferred me back and forth between the dispute and fraud departments and everyone said that it should be the other department. It took almost 2 hours …
Snot nosed
Beautiful campus!
Big
It’s great
Illy coffee
I wouldn’t recommend them to a soul!!!
What an amazing place to work!
Stephanie is horrible. Shame on this entire team.
They are the coolest!
Extremely evasive regarding answering customer questions.
Very dishonest bank.
Worst credit card company on the market.
Best bank 🏦,which knows exactly customer needs …
Don’t know where a branch is around New Port Richey Florida
Very friendly people
Great!
Capital 0ne has the worst customer service.
Can’t get through to a human if your life depended on it.
Would go to again
Best Bank Ever!!
Great customer service, best mobile app support
Terrible service worst bank ever..
Clean, Modern and an awesome experience.
To confusing entire area,to many construction, pickup nails . Too many signs .
Wft stop calling me!!! Not interested in any lower rate! They aren’t even my credit card company!💩💩💩💩💩☠ …
As long as Capital One continues to use Samuel Jackson in it’s ads, my answer to “what’s in your wallet?” is anything but. He has demonstrated his hatred for white people many times and is unfit for a spokesperson for any company.
Capital One is the worst nobody knows what is going on
Terrible customer service. Needed intervention of State Banking Dept. to get issues resolved.
Capital One is a joke. It falsely told The New York Times that they are allowing for the skipping of payments — Capital One claims to offer a COVID-19-related extension, but even then, doesn’t let you reach even customer service …
I sent my payment in on the first of the month and Capitol One applied it to the previous month, therefore I was charged a late fee and told I was behind in my payments. Calls to Customer Service proved futile. Why would a financial …
There is no reason for them (security) to make you going around the runabout when you are picking up someone from M1 building. I was waiting for a employee to come downstairs. I know that the elevators are not too fast, what should I do? …
They take your money and don’t release credit. Fraud
Made me pay for charge I did not make would not take off ,there investigation was like working with pink panther,not Sherlock Holmes
Capital One is a terrible bank and is no better than anywhere else.
Dont let the cafe’s, stadium sponsorships, charming advertisements, decent …
DO NOT GET A CAR LOAN from Capital One. They will NOT release your title after your payoff. They also rush interest in between payoffs to penalize you. Complete scam! I have paid my car 4 years early and they say after 3 weeks I can request …
Why is Capital One #Harassing 😡 my 𝟴𝟵 𝗬𝗥 𝗢𝗟𝗗 𝗠𝗢𝗧𝗛𝗘𝗥 for payment on a 2019 30K #fraudulent account? She did not create the account in #Florida and is presently suffering and dying from End-Stage #Dimentia in #Hospice. …
Its high-tech conference room with large capacity.
Dear Mr. Crawford:
I have been a Capital One customer since it was the Bowery Savings Bank many, …
Capital One has horrible technology. They can only do transfers via Zelle (a 3rd party), customer service is only open for 12 hours a day, there is no download into Quicken. If you use Capital One, be prepared to go back at least 30 years in your expectations!
Never increase my credit line in 10+ years. Every transaction is extremely slow
I never got to my conference 😣 parking removed from the place where the event was held. I got locked into the wrong garage and had to have assistance to get out. …
Shameful hiring process. Avoid considering a career with this company at all costs. They are a sweatshop, meat-grinder operation. No wonder their banking options are ridden with failure and loss. Shame. Shame.
I worked there as a contractor. All of the staff are very friendly and professional
Awesome workplace I’ve ever seen.
I have a post office box with a recycling bin right next to it that I have dubbed the “capital one box”. My family’s cabin is near the south shore of lake Superior and most of the land around our 80 acres has been logged and laid to waste …
Capital One has been on a downhill slide ever since they introduced Capital One 360. Splitting the bank into two separate systems that don’t communicate well with each other was not a good move from a customer service point of view. I …
called fraud dept. Put on hold for 40 minutes and then was told to “call back in an hour”
I became a Capital One account holder when they took over Chevy Chase Bank. I recently had to deal with some US Savings Bonds as the personal representative of my father’s estate. I needed to sign a document in front of a bank official and …
Good. Phone ahead to get any particular needs addressed.
I feel like I’ve been taken advantage of, as a long time ING/Capital One account holder. Capital One added an identical Savings Account option called “Performance 360” to customers that is no different than the existing, except for a much …
I am completely blown away by the service that the manager, Alex, and also Doreen have given me in helping me set up my checking accounts with Capital One. I have some unique situations that don’t adapt well to a lot of banks but the team …
Not a good care of consumers. Closing account and I don’t want to deal with it no more. Capital one will take a last choice place
AMAZING when they first took off. Their app was revolutionary, if they were even the ones to initiate the progress…
They’re now comparable to your own personal fecis…
New customer have electronic deposits. One is from the International Brotherhood of Electrical Workers widow pension fund. They receive the electronic deposit from IBEW days ahead of time. Running a dry run to make sure.there aren’t any …
Extremely dishonest and unconscionable actions by this financial institution. Would not entrust them with a single cent of my money and neither should you. Abhorrent.
Have you hired new people in your Fraud department?
Supposedly, banking companies need to support criminal investigations but they keep stalling not sending any paperwork to the local law enforcement. …
we were visiting our daughter there. meeting some of her coworkers
Absolutely worst customer service I have ever seen almost 3 hours to resolve what should have been done in 15 min! Avoid this bank at all costs
Zero Stars capitalone is the worst when it comes to getting your secured credit card unsecured.
Great venue for events, theater style seating, limited food options
Zero balance for a year. New yearly maintenance fee put a $7.30 balance on my card. $89 late fees in 3 months before I caught it. Im being told in a letter that auto pay deactivates after no balance for 6 months and I should pay immediately or collections.
This bank DISCRIMINATES…I tried to open a business checking account and they kept questioning my documents and kept on requesting more. They treated me like overhead. When I finally confronted them and told them they were CLUELESS, the …
After experiencing the tragic loss of my business burning down, these jerks jacked my rate up to 30%. I’ve always paid them on time and treated them well going back many years. Here is a wall deserved one star rating. Other cards were much more accommodating. Find better people to do business with.
Absolutely gorgeous and environmentally friendly building! Beautiful views.
The best bank you ever see
As someone before me already remarked on the Capital One Bank being the worst, I can only confirm that view. What “the worst bank” suggests is the sheer degree of incompetence, indifference, unabridged and unrestrained greed. The Capital …
[ the merchant who i complained (Cliff’s auto, Madras Oregon) about & who cap1 refused to block the payment is NOW “permanently closed” . and cap1 protected them over me, after they overcharged me $200] wow, i wrote a review a few weeks …
Customer Service is worse than awful. All customer service personnel are out of the US and speak unrecognizable english. I spoke with six people over 60 minutes and gave up. Finally called one of their banks and got someone in the US.
Beautiful conference venue with modern auditorium facility, wheelchair friendly bathrooms and wide, open space atrium! The catering staff are fantastic – very friendly and filled with smiles , one of the best conference experience I’ve had in DC!
Both of my bank accounts and a majority of my credit cards are from Capital One. I’ve never had a poor experience with them. 360 checking is amazing and I’ve never seen its interest rates fluctuate.
Worst ever banking / Credit Card dispute bank ever . Avoid this so called bank .
Capital one headquarter with a nice hotel and Wegmans
A new business account has a limit of $5,000 for cell phone deposits. That is an absurd limit for a business account. There is no advance notice of this cell phone limit on deposits. You just have to find out by trial and error. The …
I went today to the bank to change a bill of one hundred dollars and I received a bad services.
They request my social security number and my driver’s license just for change …
I used Capital One for year and never left a balance. However, they never sent me a bill and when I spoke to the manager, she was rude and penalized me anyway. So instead of canceling the card, I’ll will not use it because if you close the account, the Corrupt Credit Bureaus will lower your score.
Capitalone user 10 years, they now have the worst customer service i have ever seem, I ordered new cards as my cards were getting worn down, after receiving them and trying to use “my cars” this started security lock fraud …
so weak, capital one credit card does not allow auto pay for customers, rude customer services??? ridiculous company, investors, stockholders, customers should avoid this Capital One by all means…..
Don’t make a simple mistake. They’ll say you’re a risk and close the account. ONE time is all it takes. Now I can’t ever have an account with them.
I give up….. Aside from their investment department, Capital One is run by a bunch of morons. You either get a call center that is too loud to hear anything, a rep in Nicaragua who barely speaks English, reps that transfer you to the …
My trip to europe was almost ruined because my card refused to work. I spent 2 hours on the phone an capital one still couldn’t figure it out. I even called then weeks in advance to notify them of my travel. They said it’s no problem. We’ll …
I’ve applied for credit card to this bank and accidentally entered wrong phone number, called them to fix this and activate received card but without luck, even visited capital-one cafe with my ID, they said some department handling this …
Capital One Bank Customer service is not friendly and no concern for customer…I was told there is no complaint department and when you filed a complaint on your account.. no one return your call or even take the matter serious. Capital One 360 cafe staff in Massachusetts is amazing..
I changed my phone number and now can’t access my account to pay my bill because they want to user my old number to verify my identity. I can’t update my number because I can’t access my account and the customer service reps say they can’t change my phone number for me either. This company is ridiculous.
I opened two Cap One cc’s two years after bankruptcy. Everything was fine until I stopped charging stuff, suddenly, my payments were late. One time when I called to get my minimum due they told me an amount that was $6 shy of the …
Capital One credit cards are not good choice been with them for while and seem to not offer there customers anything. I do not recommend there secured cards to any family or student looking to gain credit with 500 and lower credit limit …
Their customer service department, specifically auto finance, is absolutely horrible. Do not bother with this bank – it’s a joke. oh and…..3 business days
I’ve paid my cards on time for over 4 years never missing a payment. My first CC was a secured card with them. I’ve worked hard to increase my limits and credit score. Then out of the blue they cancel all 3 of my cards including my oldest. …
Used to have no problems with them, but Heaven help you if there are errors on your card. I have spent hours on the phone with customer service who don’t either hear your or don’t speak proper English. They pass you from person to person, …
Good conference center with nice facilities. A little strange with the security system – we had to be swiped through doors to get to different sessions – but overall a good conference experience.
Beautiful, new building, brand new furnishings and lots of friendly people at Capital One.
Users, beware! The 0% APR they offer on their checks is a scam. I used one in a dire emergency, and these jerks hit me with some hidden fee! Don’t use those checks, just use your card anywhere possible. They charge you a percentage of …
Unable to add a foreign phone number on the account and so unable to access online banking when overseas. No department has any way whatsoever to verify my identity so I can access the app or online. …
Lost a decade long customer due to deceptive practices – Capital One unwilling to assist even during Coronavirus. …
Horrible, Horrible, the worst of American Corporate runaround- I had to file bankruptcy when my company failed in 2010, due to illness, the economy, and family problems. I applied to Capital One for a Prepaid Credit Card, as they report to …
Great banking experience so far! I especially adore their mobile banking app since it has many of the hottest, native features such as logging in via biometrics, using AI/ML-powered technology to remotely deposit checks, and etc. …
This is one of mostly crazy rules I see in the bank I visited for deposits only a one hundred dollars and they asked for ID and social security.
For small deposit they asked for stupid things …
David not a good person, deliverd food at 11pm at night gave 0.03 as a tip. nice building but bad experience with david
Horrible supervisors and managers, they are not people friendly, even though the Company has great and programs there employees don’t care about the consumers. they stick it to the clients that make them millions
Large clean, modern main HQ office with excellent customer service, convenient hours and national reach that enables seamless transactions between branches here at work in DC and parents in TX, checking, saving and platinum credits …
Their credit card denies charges about 75% of the time. Today I called the bank 4 times, each time they said the card was good to go, then I called the vendor and charge denied again. I’ve had to give up and just put this card in a drawer never to be used again. I can’t say this has been a fun experience.
I would never recommend this bank. On mothers day I went and deposited money.I’m waiting for my receipt and my card. The screen went blank. Sign came up saying it’s rebooting.. I’m already running late for mother’s day activities.I waiting …
If it were up to me I would give Capital One ZERO stars.
After signing up for their card on CreditKarma.com their site switched the offer to a card with an APR of almost 25%. It was supposed to be a promotional deal of 0%. I’ll never use this BS card again. Thieves!
Kelvin. You’re terrible at your job. No one wants to hear your crying baby during a customer service call.
I contacted The BBB about Capital One today 8/20/2013. I was told that I would receive a refund from my credit card to my bank account on 8/10/2013. Then on 8/12/2013 I called to verify the refund would in fact happen, and the Agent I spoke …
I have had an account for over 7 years in excellent standings, yet I’m denied a credit increase repeatedly. I’m done with Capitol One as they serve no purpose and their statement, “We give credit increases periodically to good standing accounts” is bogus!
I had a financial product with them and wanted to upgrade; however, they could not provide a detailed explanation of why I was ineligible for an upgrade, except, that it was the computer system telling them I was ineligible. I closed the …
This corporation should be shut down, especially their Indian call centers!
This company is the not afraid to screw over their customers for a dollar! I ordered merchandise (that i never received) for my buisness using my Capital One company card and 6 after dragging my dispute out for more than 6 months, i am …
Truly the worst bank experience I have ever had. There is NO way to reach anyone who can resolve problems, the account transfer verification system does not work, account updates are not completed, multiple managers have not followed …
CAPITAL ONE SENT INCESSANT SPAM EMAILS. WOULD NEVER TRUST THIS DESPERATE ORGANIZATION!!
Capital one has went down hill!!! They do not communicate with you at all smh they just take your money out your account with out letting you know . I will be shutting down my. Account and moving along it’s sad because I been banking with them for years
They used to be good, now they scammers. They returned my credit card payment twice when money was in my account. I contacted them again. The Capital One Agent told me Capital One stopped the payment and I needed to contact Capital One to …
Really bad customer service. Would not recommend opening a card with them. I have a credit card with chase & Discover and they are more cardholder friendly.
Went here for a training, the building was amazing. Really cool architecture the only issue I had is that there is constant construction making it kind of inconvenient to park. I did get a cool picture with a championship belt while I was there.
I would give them a negative score if possible. This banking service is horrible. I have never seen a company this horrible. We made one mistake on an autopay selection by making it pay our balance off instead of paying just the monthly …
STAY AWAY! Capital One will make YOU continually call their branches only to tell you lies and to hold your money for as much as possible! …
Stay away from Capital One Bank to avoid headache and hours on the phone to resolve a simple case. Poor management that provides horrible customer experience.
Horrible customer service in the Philippines. I am on hold for over 40 minutes. Customer service rep was so rude. Please keep jobs in the USA.
WARNING do not use this card. In less you can pay it off every month. There fees and call personl are so bad. They bill you so many fees if you don’t pat on time and in full. Make one mistake there is not way to fix the issuse. They do not care and will not help you. There is no help move on
I pay my credit card bill weekly sometimes multiple times in a week my most recent payment was 4/30/21where they said my account was fraudulent and restricted my account but then processed my payment from Capital one bank 5/3/21. So in …
They Outsource their customer service to Some country that does not speak English. Any Simple customer service issues become Extremely extremely frustrating . The Outsource company they use are rude . Do not recommend going with Capital One because of this
I wish I could give the Stonebridge Branch in Woodbridge VA less than one star. On May 3rd, I stopped at this branch to make a credit card payment at the ATM. Unfortunately the ATM rejected a few of my bills so I had to go inside the …
I wouldn’t give my deceased parents a chance to work/apply for anything that says Capital One. If you hear these scammers name one would do best to run and run really fast away from this business. They are real good at taking your hard …
Been a loyal customer for 10 years. Recently, even as my credit card activity picked up significantly (never had a late payment), they decreased my credit limit by about $8k. Never told me it was happening and I have requested a credit …
Yes hello capital one .I hate to say this .because I like capital one. But it’s a issue and I’m about to draw alfunda our and go somewhere else I been with them for about two years all good until I bought a new phone and gotten a new …
Sadly, Capital One Service has fallen along the wayside. I had a simple issue, getting a debit card replaced due to my current one expiring. I’ve been a customer since 2008. The 1st card never arrived to my USA address. The second card I …
Capital one is taking advantage of hars working people scamming them out of there hard worked money. You pay your card off in full to your surprise you get bill the next month for just a interest charge of $22 for a account that has a 0 balance. The. You call foe them to tell you this is normal and they can’t help you
Don’t put your money in this bank. I have had a savings account for 10 years at this bank. I needed my money and closed my account. Was told by a “team” (what a joke, definitely not on my team), member it would take 10 days to receive a …
I have been trying to get a loan from them for months. Each time I call it’s someone new and they tell me I got accepted but then when I call again they tell me I need more of this and that. It has been ongoing for several months. WOULD GIVE ZERO STARS
I have tried calling capital one customer service in regards to my account on multiple occasions with no assistance from customer service. I have sent multiple emails and letters with no replies. Every time I call their headquarters I get …
Spent 2 hours on the phone with them to try and send a simple cashiers check, didn’t succeed and just hung up. They didn’t even try and make the situation better. Bad customer service. This wouldn’t happen to me at chase.
I’ve had my cards for about 5 years. Paid them off every time. But when I actually needed their help to dispute a charge, they screwed me over as much as the merchant. Capital One gave me a deadline of May 21 to submit paperwork, but they …
What a terrible company. I have 3 accounts with this company including a business account and they still do not acknowledge you as a valuable customer. I tried to call in with an issue they offered no solution and then ended up being rude …
I made a payment to my credit card of $1,000 last Friday. They received the money but did not credit it into my credit line. Called them and they said it’s on hold for 7 days, what?. Talked with a Manager Mike and he said there is nothing …
Poor Customer Service. This company doesn’t help customers with recovering online accounts and other important services.
I just had a very poor exchange with the customer service at the Capital One Credit Card. It was very difficult to communicate with the customer service representatives who were located outside of the United States. The language barrier was …
I rarely post an awful review, unless the service is just that bad. Horrible customer service, with attitude. They closed my account for inactivity with no notice and no way to change it. I had no recourse – their only response was to …
Capital One sent me the fanciest invitation ever to apply for a credit card! I felt that the rewards were a bit weak compared to the cards I already had that requires excellent credit. However, I was impressed by the super fancy invitation …
Horrible customer service. They will treat you like a criminal. I haven’t been able to use my card. I keep calling and they send me to the fraud department. I had to send in a copy of my drivers license and still my card doesn’t work. I …
I have been banking with this bank for year’s as my second back and I also have a credit card from them as well that is a secured that I have had for years when I first started to build my credit, well that was like maybe 8 years ago the …
Terrible bank… terrible customer service… if you don’t want to have problems with your money, don’t keep it here… BELIEVE ME!!!
For crying out loud, tell your Digital Marketing people to stop overwhelming us with ads in our Gmail multiple times every single day!! I deleted one 20 min ago and I already got a new one on BOTH my email addresses! I’ve lost count of how …
Been with them for years and they have one of the worst customer service. Avoid getting credit cards with this company.
I’ve been a CapitalOne credit card customer for many years. I’ve also had many problems with their so-called customer service. They have by far the worst customer service I have ever experienced in my 72 years of life. This last time all I …
4/10/21 To Capital One Corporate: I added a customer service representative’s help so that everything about opening my new promotional account setup was done and correct. After everything that was required to have happen did happen for 2 …
Time for that old chestnut, “If I could leave zero stars, I would!” Well…at least I still have my sense of humor! Cap One sent ME a credit card application, which, timing wise, worked out for me as I’d recently shut down a card. I …
Beautiful campus, and a great place to work! Unfortunate to read all these bad customer service reviews.
Beautiful building, great place to work.
I just talked with fraud department supervisor by the name Jennifer about charge from Walmart she is rude and don’t have any clue she refused to give me her last name Capitol one need to operate better than this 😡 …
Worst card i every had so hard too talk to a us citizen, or a us state office. Had a hard time making payments. Wanting that all mighty penny interest fees adding up daily. Over seas phone call services. Don’t waste your time…….
I had fraud activity on my acct. They reversed charges. Then four days later they billed them back. I spent many hours explaining to them what happened then they reversed all the fraud charges charges plus two valid charges. Again, I had …
Horrible company, don’t care about your business or you. Canceled my credit cards for no reason, provided all docs that were asked for and they just couldn’t get it right. Until they change their business practices, we “US” the people should CANCEL CAPITAL ONE!!!
I had 4 cards with Capital One, never late on my payments. I paid each card to zero. I recently got approved for the Venture One Card. I mistakenly added my old bank account to the card for payment, I just recently reopened the bank account …
I liked Capital One before , but not now , stay away !! they held my entire checking account because of $190 check , they thought may not go through, it’s been over 3 weeks now , 11 phone calls , no one at customer service can do anything , …
Capital One has been around awhile so it is reasonable to expect that they would know what they are doing. I’ve been a branch customer for more than 11 years and it just seemed natural to connect with their online version called, 360. 360 …
Second review. Yet another disappointment. I filed a dispute because a hotel “double billed” me. Cap One notified me of the double bill, and told me to submit a dispute for double billing. After a month of back and forth it turned out …
I am so appreciated and thankful for a Customer Service member who walked me through the process of opening an Account on line.
I have been Capital One customer for about 15 years. Capital One has been very pleasant and I’m proud to recommend to all my friends and family. I use them for my car loans, credit cards and banking. Thanks Capital One.
I’m a disabled combat veteran — being openly denied ADA effective communications accommodations. This denial is causing Physical abuse & is — DOCUMENTED — Maryland Vulnerable Adult Abuse with the Maryland Commission on Civil Rights.
They don’t help clients. They send me 4 blocks away to get the worst service I ever got in a bank. Seem like they are not trained to help people, too much trouble to dona transaction and no help at all for loans to clients.
Beautiful building but for a bank, but I could find one atm. What kind of bank doesn’t have an atm?! 4 stars
Capital One is absolutely insulting to even it’s marketing recipients. NO sane normal person would EVER choose to do business with this company. They are involved with and complicit in identity theft and flatly refuse to even acknowledge …
I need someone to talk with about money that was taken from my account without my permission and all am getting is this automated system that cannot help me. What kind of organization is this!! This is ridiculous!!
Worst card company ever. I paid off my statement in full, and got charged residual interest a month later and expect me to pay that to. And all customer service is saying the charge is valid and won’t waive it giving me lectures. AMEX & …
They shut down my account and no one I talked to can tell me why said I have to go to the court house and talk to a clerk haven’t been in trouble sents 2014 so I know it’s not on my end worst credit card company ever
No pandemic help back in 2020 and still uses fax and snail mail in dispute process. Inconvenience, out of touch, out dated service.
I was not able to make a payment for the first time in 10 years because I lost my job. When I called to set up a payment plan they told me that they don’t offer anything for their customers and there is nothing they could do. I then asked …
During a recent experience with Capital, there agent do not have know to think outside of the box. Capital One sent me a active replacement card in the mail, that anyone can use. When asking about security risk and I don’t trust where I …
Capital one, please help-
Unfortunately, I had my phone stolen and hacked. The person responsible for …
I doubt capital one cares but hopefully an innocent soul sees this before they use capital one. …
Ive been a customer of capital one for years, since i was in high school. However, theyve decided to close all my accounts with them due to me disputing fraudulent charges after my phone was stolen. I was with customer service for hours the …
I paid my card off on February 15th, 2022. I’ve been a Longtime customer. Three weeks later, I got hit with a $7.80 interest charge that they refused to wave. Both their customer service representative and supervisor were rude. Bank of America does NOT treat their longtime customers like that!
Capital One plays games with finances, STAY AWAY!! EVEN with their checking account receiving a payroll deposit, these wretches will place a 9 dayhold on the credit card that was NEVER late, and always paid off with $1. Interest charge. …
Worst customer service ever … they barely speak intelligible ENGLISH ….can’t get online access for a new card because they can’t verify my home or mobile numbers (numbers I have had for more than three years). USELESS. AVOID.
If ever get approved for auto financing with Capital One. Don’t do it. I will be placing this at all the dealerships so people can see. Capital One DOES NOT work with customers that been affected with COVID or work with people in a bad …
I have been working with CSD to stop mailings for CC for a deceased brother in law. He’s been dead 2 years and still the mailings continue.
I’ll be calling corp office one more time. Next effort will be a return envelope …
Could you add the email to the verification process people change numbers everyday but the email is more secured than the phone number.
This message is to the CEO Richard Fairbank, I have been with Capital One since the acquiring of Northfork Bank from Home Federal Bank located in Queens, NY. I have experienced this firm going down slowly year by year. Today is my last …
I am now looking to move all my business from them. I had the wrong title sent in by accident when I refinanced months ago. I spoke to representatives numerous times and the last answer on why my title hasn’t been mailed back is that they …
Unethical, deceiving, low educated staff across the board. Apparently they don’t even make an effort to correct their practices. Literally the customers speak of your terrible service. It’s obvious the managers support unethical practices. …
This company has the worst customer service of any auto loan servicer I’ve ever dealt with. Corporate headquarters needs to teach their upper management team on how to speak with customers and how to calculate proper interest on changing a …
Me and my business partners have several business accounts with CO. We have been using their services for the past 8 years. I always thought they care about their customers, especially if you have been a customer for so long. But I was …
I have to say, I have one business card from several years ago that I no longer use because the limit is too low to really work.
A friend suggested the Spark card with no preset limit! …
This a good bank. Today they helped me in paying bills due today. I need to pay bills to my assisted living in McLean VA. My brokerage account where my money resides is in transfer from one broker to another. So I have no access to my …
I have had a credit card with them for exactly 2 years and have NEVER missed or had a late payment and they refuse to increase my limit.
I see why people hate this company. As soon as you have an issue with a charge they do the least possible amount of work and never are on the customers side. What a mistake going with a big bank over a credit union. Awful company.
Worsts EXPERIENCE!!!!
I am having a really bad experience with the bank after I went to the bank to require to buy euro , after Go throw the process personally in the bank , I left …
Please DO NOT BANK with Capital One. They make no attempt to help their customers. I had two separate instances where they were not open or willing to help me. The first instance was when a merchant had disappeared on me but because I …
Capital One is clearly out of touch with their customers (and the interest rate environment). I have been saving with them from the time they took over savings and banking operations from ING. …
Capital One doesn’t back up their customers. I disputed a charge on my credit card because I was charged by mistake. It was for a subscription that I cancelled. There was no charge for three months and out of nowhere I received a charge …
Capital One has become a HUGE disappointment. On 30 July 2021, they notified me that they had detected fraudulent activity on my credit card. They were correct in that a $649 charge had shown up and I did not make this charge. They were …
the heading on capital ones google listing says applying for an unsecured card. yet when i applied i got turned down as a person applying for unsecured card and its on experian credit report! i have 1 unsecured credit , why would i apply …
I’m a victim of bank fraud – not someone stealing my ID and using my accounts but rather by the bank itself. Briefly, I opened a credit card account, earned $220 in rewards and then Capital One, for reasons never explained to me, put a …
No stars. Paid off my credit card balance before the due date. Unlike all other credit cards I have dealt with, and much to my suprise, I received a bill the next month for unpaid interest. Call Customer Support and neither the agent nor …
I have been a customer with Capital One for over 5 years. I’m constantly turned down for a credit increase, I have excellent credit and pay $100 a month if not the full balance . Capital One tells me I need to be more responsible and set up …
Not surprised they have such a low rating. Honestly avoid their credit cards. They claim to insure your travel but its just so you can use your hard earned money and provide no said service when it comes down to it. I had a flight canceled …
11/15/21 To Capital One Corporate office. I’ve been a customer for 8 years and never missed a payment and then the Pandemic hit. I called customer service to enter into the hardship program since I am permanently disabled and couldn’t pay …
They literally have the worst ratings ever. They don’t honor the card protection they advertise and are spited by so many card holders. Emmanuel is a truly a disguising person to deal with and the entire department has no issue lying to …
WARNING – Do NOT open a Capital One On-Line Savings Account! Capital One allowed 4 unauthorized wire transfers in less than a 48 hour period to drain my elderly father’s saving account. Capital One documentation showed that after the first …
Locked out of my own business account even after government ID verification, and address verification. They told me it would take less than two weeks and it has almost been one month. And now they’re telling me they still cannot unlock my …
I DO NOT recommend applying for their credit card! I have excellent credit, and have had a cc with them in the past. After applying online, I received a letter asking for a copy of my ss card and drivers license by mail or fax. I sent them …
On June 7, 2021, within a matter of minutes, a checking account was opened by unknown persons funded with money that was transferred from my savings account. I noticed the breach and a Capital One agent promptly closed the checking account …
1/27/22.
Capital One has become a big disappointment. I called them to report an unauthorized charge on my savor one card. They cancelled the card, reinstated the …
There are to many credit cards available to deal with a Customer service that will redirect you to the app or cannot provide you with any answers. Have had my card for years and never missed a payment but i can say DO NOT GO WITH THEM. Terrible service all around.
Just realized that my 360 savings account interest rate has been far less than what’s advertised on their homepage. Seems they made a new “Performance” savings account with higher rates and keep older accounts w/ 1/7 of advertised rates. Way to rip off loyal customers…
The worst fraud support in the industry. They did not decline a charge made on a cancelled card and from a merchant who had been “blocked”. Plus they gave my new card info to the blocked merchant. They have lied to me and failed to …
Horrendous service!!! Worst bank in usa!!! Sick and tired of this NASTY bank!!🤮 Can’t get a code for online banking, replacement of my expired card because I’m working remotely in México city & they only serve que usa numbers. Plus DHL …
wish i could rate them a ZERO they Took My Money Because I started earning more with a higher paying job said they were doing an investigation. Its now been over a year and I still dont have the money and they blocked my number. I provided …
Capital One Venture Credit card is one of the worst cards from the customer point of view. They prefer to be on merchant side, and review all critical documents as none-related and discard the documents to charge significant amount of money against the customers. I would not recommend Capital One for anyone.
My credit score hit the toilet!! May 26th 2022 my account was Improving than 13 days later! Now I’m delinquent all over the place!!
Sept 2022 I was at end of pandemic reduced payments..all pays were on time and a …
Capital one credit card and financial services has been there for me even during hard economic times offering me credit card services at the lowest interest rate even after going through a bankruptcy. Now years latter my credit score has …
I applied for a credit limit and it was rejected with the reason given as, “Applicants residence history cannot be verified.” This is not a logical reason. They have my resident address on file and with the internet, it is very easy to …
Worst bank. They double charged me for multiple transactions yesterday on the 27th and while I have proven that it isn’t the merchants fault, Capital one is making go through the process of contacting the merchants or disputing with capital …
I have no problem with the company. I have a problem with customer services. I got locked out of my on line account and they keep hanging up on me when they couldn’t figure out how to help me get unlocked. It was due to having Spectrum for …
Bank is a POS. My Cabela’s credit card was assumed by Capital One in some type of transfer. Interest rates are astounding and varied. Did not get a choice when they transferred. Asked about getting a fixed rate due to being a long term …
This bank is a joke!!! I have never experienced anything like them. My accounts were hacked into, money was transferred to another account. I called to stop all wiring and got no where with these people. I had to finance my car through my …
Been with capital one since 2005, spend several thousand dollars a month paid monthly , no balances. Currently disputing $160 charge from France. Advised even though I have proof of attempted return well within required timeline On File …
Bad customer service, they blocked my credit card from a purchase. When I called they said I needed to send them my personal Identification, which was a first. I have never had this before, they refused to verify me over the phone and my …
If I could give negative stars I would. I have been disputing a FRAUDULANT charge on my account since March. Capital one has been nothing but rude and FAR from helpful. They do not back up customers. I sent in proof and they didn’t find …
Capital one has pending charges on my account for charges that were clearly already posted. I called the merchant for the charges who informed me that It was the bank when I called the bank they said its the merchant. My account is at a …
Another update: So Capital one stole a dollar from my secured deposit and failed to issue a check for the $5 in rewards I also had. 😂 Literally stealing from customers. Seriously, they are that shallow it’s pathetic. Moreover, they still …
Capital One is headquartered in McLean, Virginia, and this is one of 4 HQ buildings in that area. Main building is 1680 Capital One Drive, McLean, VA 22102-3491. Additional corporate offices are located in Richmond, VA, NY, NY, Plano, TX, Wilmington, DE, Chicago, IL, San Francisco, CA, London, UK, Toronto, Canada.
True Story… Capital One stole my money. They lost my direct deposit in June ’22. I called over and over asking them to find it. They finally find it January ’23. They put it someone else’s account, give me a trace number, but won’t …
As far as I am concerned capital one has been nothing but issues. I’m well known in the DMV area and my friends and family will be transferring to another credit financial institution. Capital one Closed my account without my knowledge …
I was very upset when my rental car payment that was made on 13th was no longer listed on my credit card statement. Hertz Car Rental changed the transaction for a lower amount not including my deposit. Why did this upset me? Because, I paid …
Terrible service. Applied for a cr card but because Capitol One had incorrect SS# on file was put on restriction. Complied with all docs that the fraud unit required, not once but TWICE but because they couldn’t scan driver’s license wouldn’t remove restriction. 8 calls, and Brittany wants me to fax again.
If I could give 0 stars, I would. As a long time client, I have maintained an account since the Chevy Chase Bank days which later became Capital One. We’re talking 16-17 years of being a loyal customer. Well that is now coming to an end as …