This place has horrible service I would not recommend them to my worst enemy my son has them they leave half the trash laying all over the front yard they don’t pick it all up I’m gonna advise him to go with someone else more reputable like waste management
Very rude over the phone, they don’t pick up your recyclables on the day they say they would (even with the printed schedule), too fricken expensive even if they were picking up every other day!
Don’t make a payment over the phone because they will mysteriously lose your payment and cancel your service without notice. And when you call to try to resolve the issue you will be given attitude.
The lady who answers the phone is very unfriendly and not helpful. They charged us almost $100 for 3 months of garbage pickup when they didn’t pick it up once!
Not happy with their dishonest way of rounding your weight closest to the nearest 20 lbs. I should be calling weights and measures and reporting this fraudulent policy.
Great locally-owned and operated company who’ve satisfied every request, and I make more than most. If you haven’t tried them lately, now is the time. Much improved!
I called this morning to get prices on a new service and the girl on the phone was just off putting you would think with new customers wanting to join that they would go out of their way to be friendly and nice for this I will be choosing Casella
This one lady always answers the phone and is completely rude/ unprofessional. Lost my business directly because of her. They need to let her go. Just saying.
Office staff is rude. Trash collectors throw empty trash cans in lawn and leave notes on my front door on how I should organize the trash for them. This is a garbage collection company that must be ashamed of what it does everyday. They …
Cheapest option for my area however every time I’ve called they’ve been nothing but nasty. I’ve never written a review on anything before but they’re that rude. Pay the little extra for better customer service if you can.
These people are idiots! They never do their job right. They over charge and told us recycling is a courtesy so they don’t have to pick it up if they don’t want to! They pick up garbage at 5:45 in the morning with a very loud truck in a …
Very impressed with these guys. Woke up this morning to find a car had gone off the road and hit our garbage can, throwing trash everywhere down a rather steep embankment. Late for work I had to leave it, thinking I had a mess to deal with …
On 2 occasions I have called K&D disposal and the woman that answers the phone is ALWAYS rude. This time she hung up on me. i think its time to take my commercial account elsewhere! …
We’ve never had a problem with this company. Perhaps if some of these “Complainers” treated K&D’s workers with respect for doing a job that most wouldn’t touch they’d realize how important a part of this type of work is in everyday life. Glad I live in an area where this service is available to me.
They failed to pick up the recycling. I called and spoke to the manager and she said they didn’t pick it up because the girl couldn’t lift it. We have used the same bins forever. She tells me we are not suppose to use them. I do not …
I switched to K&D because they were a little cheaper than the other guys, that being said their customer service leaves a lot to be desired. Tried calling and paying a bill and spent 15 minutes on the phone with them. The whole time being …
I would give this place 0 stars if possible. They say they never received payment for their services but my bank account says different they took my trash can with no warner or late notice. I highly suggest staying g away from this company!
I changed to K&D and dumped Town & Country after they were bought by the P.O.S Casella. It’s been about a year so far they’ve been great. Kerry in the office, been awesome to deal with. She is always so helpful and great to deal with. Took …
Not very happy with the service at all. I have a lot more recyclables than garbage, and have to remember to follow their A-B recycling schedule—as they only pick up every other week. Then you have to follow specific guidelines on …
recycling never gets picked up they said i didnt pay my bill they came and took garbage can no notice looked on account alreadypaid bill after i payed them agai for same service. use dependable they give you a free recycling toat too
Terrible service. Picking up garbage and recycling a week late supposedly due to holiday and cold weather. Our pick up is bi weekly so this will be 3 weeks till pick up service while garbage and recycling are over flowing with Christmas and …
First impression is negative. The person answering the phone should sound happy, not like you’re interrupting her. I was looking into pricing to possibly switch to K&D but will look no further simply based on the initial customer service.
We have been customers with K&D since 2012, after dumping Waste Management due to (WM’s) increased costs. We have had no problem with K&D, and just today I learned that they give a discount for senior citizens, which I am one of. All I …
Missed some pickups, emailed them, they promised they would adjust my bill and pick up on a Saturday. (Not the first time they missed a pick up) When I emailed them back Saturday afternoon to make sure they were going to be by, they reply: …
The customer service in the office is horrible. The only time I have been treated nicely was when the owner happened to answer the phone once before (I believe her name is Dawn). Otherwise you get Suzy, who speaks to you like you are the …
Incredibly poor customer service. For 3 years if we put out any extra trash they’d add it on the bill. Today they left the extra and said we’d have to pay in advance. On top of that the times of trash and recycling pick up are incredibly …
I went there thinking my experience would be different….nope. Really nasty people who snap at you when you are lost in the parking lot not knowing where to go. Never doing business with them …
I switched to K & D because one of my neighbors recommended them after being with another provider that I was unhappy with. I find the service to be extremely reliable and the customer service, when I call the office, to be friendly, helpful, and professional. I would highly recommend the service.
Admittedly I got behind on paying the disposal bill. I called to pay it off because they wouldn’t pick up the garbage for the month of May because I owed( which is understandable). All that I asked was that I not be charged for the month of …
very sneaky dishonest folks raise their rates with no notice — this is the last time for me. Watch your bill very, very closely these folks sneak in raises in their fees with no notice. I complained a few years ago when they first did it I …
We just moved in to a new house and the previous owner used K&D. Her recycling bin has been sitting out front for a week now. I called and asked if they were going to pick it up and the woman was very rude on the phone, telling me they …
They throw the totes after they dump them which broke the wheel off mine last winter. I asked them to send a new tote because dragging the tote along my very long driveway in the winter is not fun. More than a week went by and they said …
When i bought my house and started service i was told for the bi-weekly service i could only use the toter. Weekly service i could have some extra garbage in another can so i went with weekly and they did pick it up the extra the few times …
These people are insanely rude and inefficient. They told me the wrong price when I set up service, then proceeded to send me a bill for the extra money they didn’t tell me I would owe. I tried to call to pay my bill for the second time in …
I only live a couple of miles away. So, taking my own trash there saves me money. It costs 12 cents a pound. I go once every 3 to 4 weeks and bring about 50 pounds of trash on average. They accept 5 cent returnables and that can slow the line down substantially. That’s my only complaint about this place.
I was putting my kids on the bus an the garbage truck almost hit the back of the school bus !!!! While almost causing 4 car accidents before hand ! Train your drivers properly!!!!! Horrible!!! (On state route 96)
Kept saying an active and funded credit card was declined. Have done this for 5 months called and told them each month after receiving declined notice. They even stopped pickup previously without notice. Were rude and argumentative with my …
I’ve been using K&D Disposal for over 10 years at several properties in Wayne County and Eastern Monroe County. I switched to K&D for their price, but I’ve stayed with them for their excellent service over the years. Yesterday I called …
I have been a K&D customer since 1996!! I had great residential service, so when I needed commercial service, of course I chose K&D!! The drivers AND office staff have always been AWESOME, not one issue in over 25 years!!
The only thing I’ve ever had to pay extra to have removed was furniture. I put one bag and a couple small kiddie pools next to the road with my toter and they only emptied the toter. I never had this issue til I just realized there’s a new …
They are completely inconsistent with arrival times. They say they tell you to have your garbage out by 6am however normally don’t show up until 1pm. We live a windy area and trash would be blown all over. HORRIBLE CUSTOMER SERVICE. They won’t even attempt to resolve the matter.
The supervisor is very rude and unfriendly. Unprofessional. The communication she has with her workers and/or customers is terrible. I wouldn’t suggest using this service
I come here on Saturdays to take my cans and bottles back, often 6-7 bags. I get there today and they now have a 200 container limit. They told me to do 200 now and come back Monday. I can’t come back during the week as I work during their …
I normally have a fairly light pickup for trash. This past week I had done some cleaning and had a lot of wet heavy newspaper and insulation that made the toter much heavier than normal. When I called in to see if I could tip the workers …
We were using this company and always had issues. We switched to another and unfortunately k and d bought them out and we’ve had nothing but issues again. With COVID we had gotten a little behind so we Set up a payment plan and had things …
The incompetence is breath taking. Gives me an attitude because she doesn’t know how or doesn’t do her job. Paid bill said I didn’t finally realized I did and still gives me attitude. Lucky they are the only game in town.
Went to their location to rent a dumpster. The lady in the office asked what I needed then sat back down and looked at computer monitor lol lol. I asked a second time about a dumpster. She replied with we don’t have any dumpsters and that …
Their drivers literally skip our street. We haven’t had our recycling picked up in months. Complained and the guy came out one time, and we caught him on camera cursing and complaining about having to do his job. Recycling truck hasn’t been …
As the manager of a 135 unit housing complex here in Newark I have to say, this company is always super prompt in responding to any issues we may encounter. Office staff is a pleasure to deal with! Thank you for helping make my job of customer satisfaction easier!!!
We have been using the trash removal service for years! Highly recommend them! We called today (Tuesday) for a Friday pickup and they just happened to be near by so they were here within 5 minutes! That’s Great Customer Service!
K&D disposal is a walking train wreck. Their office staff has no clue how to do their jobs. I call into the office to pay our quarterly bill. Now the account is in my husbands name and the bill card is in mine. Twice now I have paid my …
Easy bottle redemption
Losers
Good Service!
worst costumer service ever
Best dump in town….. Only dump in town
Always fast and friendly😃 …
Rude, obnoxious, I promised I would never be back
Poor quality services, I do not recommand them to anyone!
Very poor service. I wouldn’t recommend them to anyone.
Great place for all disposal.
The lady that answer the phone needs a new job she is rude!!!poor customer service
Very dependable and reasonable rates!
Great company that cares about their employees, customers and the community!
The gentlemen who pick up my garbage are wonderful!
Very rude. If you have a choice, do not contract with this company.
Quick, courteous service. Better prices than other local trash drop-offs.
the people who work there are so nice. how can you go wrong going there.
Their customer service is absolutely terrible and they won’t pick up what they say they will.
They are always very polite and courteous.
The redemption center is very convenient. Great service.
Ice Cream is huge and Delicious! We were at Coolie’s
Stopped there for ice cream (Cooley’s) and it was amazing. Admittedly, an odd thing to say about a disposal place.
Have always had great service, no problems at all. Highly recommend!!
This place has horrible service I would not recommend them to my worst enemy my son has them they leave half the trash laying all over the front yard they don’t pick it all up I’m gonna advise him to go with someone else more reputable like waste management
Called to set up a service. The attitude of the person on the phone set the tone for the business. I would never recommend their service to anyone.
Ask if they service my area they told me NO but 2 days later they were 3 houses from me on the corner
Poor customer service in the office, rude and snippy, when I cancelled my service, they took the tower, after they emptied the contents on my lawn!
Mr. Coolee’s ice cream is Excellent
Lack in communication and respect. Always seem to get a rude attitude when speaking with anyone. Will be switching asap.
I take my trash to the K & D building on Rt. 31 and have been treated very well. It is convenient and I save money.
This company is great with working with customers and service. it’s all about communication and honesty . Thanks KD disposal.
the worst service ever theyll look for any reason to not pick up trash because they are trash any whos called would know that lady is rude
The office opens at 8 am … unloading starts at 9 am
Very rude over the phone, they don’t pick up your recyclables on the day they say they would (even with the printed schedule), too fricken expensive even if they were picking up every other day!
Don’t make a payment over the phone because they will mysteriously lose your payment and cancel your service without notice. And when you call to try to resolve the issue you will be given attitude.
The lady who answers the phone is very unfriendly and not helpful. They charged us almost $100 for 3 months of garbage pickup when they didn’t pick it up once!
I hate calling in to make a payment, the lady on the phone is always mean and dismissive.
We dropped off junk.. Great service and are super nice. And great price on the per lbs.
Last week they were 4 days late for pickup. Today i was almost to the end of my driveway with the bin and he proceeded to drive by.
Not happy with their dishonest way of rounding your weight closest to the nearest 20 lbs. I should be calling weights and measures and reporting this fraudulent policy.
When we called to get prices the woman was rude when we asked her to please repeat the price. I don’t think that we’ll have them for trash service.
Went to Mr Cooley’s for a hot fudge sundae and banana split! They were fantastic!
Staff is extremely unfriendly, unhelpful and rude. If I could give 0 stars I would in a heartbeat.
Great locally-owned and operated company who’ve satisfied every request, and I make more than most. If you haven’t tried them lately, now is the time. Much improved!
I called this morning to get prices on a new service and the girl on the phone was just off putting you would think with new customers wanting to join that they would go out of their way to be friendly and nice for this I will be choosing Casella
This one lady always answers the phone and is completely rude/ unprofessional. Lost my business directly because of her. They need to let her go. Just saying.
Office staff is rude. Trash collectors throw empty trash cans in lawn and leave notes on my front door on how I should organize the trash for them. This is a garbage collection company that must be ashamed of what it does everyday. They …
Cheapest option for my area however every time I’ve called they’ve been nothing but nasty. I’ve never written a review on anything before but they’re that rude. Pay the little extra for better customer service if you can.
These people are idiots! They never do their job right. They over charge and told us recycling is a courtesy so they don’t have to pick it up if they don’t want to! They pick up garbage at 5:45 in the morning with a very loud truck in a …
Very impressed with these guys. Woke up this morning to find a car had gone off the road and hit our garbage can, throwing trash everywhere down a rather steep embankment. Late for work I had to leave it, thinking I had a mess to deal with …
On 2 occasions I have called K&D disposal and the woman that answers the phone is ALWAYS rude. This time she hung up on me. i think its time to take my commercial account elsewhere! …
We’ve never had a problem with this company. Perhaps if some of these “Complainers” treated K&D’s workers with respect for doing a job that most wouldn’t touch they’d realize how important a part of this type of work is in everyday life. Glad I live in an area where this service is available to me.
They failed to pick up the recycling. I called and spoke to the manager and she said they didn’t pick it up because the girl couldn’t lift it. We have used the same bins forever. She tells me we are not suppose to use them. I do not …
I switched to K&D because they were a little cheaper than the other guys, that being said their customer service leaves a lot to be desired. Tried calling and paying a bill and spent 15 minutes on the phone with them. The whole time being …
I would give this place 0 stars if possible. They say they never received payment for their services but my bank account says different they took my trash can with no warner or late notice. I highly suggest staying g away from this company!
I changed to K&D and dumped Town & Country after they were bought by the P.O.S Casella. It’s been about a year so far they’ve been great. Kerry in the office, been awesome to deal with. She is always so helpful and great to deal with. Took …
Not very happy with the service at all. I have a lot more recyclables than garbage, and have to remember to follow their A-B recycling schedule—as they only pick up every other week. Then you have to follow specific guidelines on …
recycling never gets picked up they said i didnt pay my bill they came and took garbage can no notice looked on account alreadypaid bill after i payed them agai for same service. use dependable they give you a free recycling toat too
Terrible service. Picking up garbage and recycling a week late supposedly due to holiday and cold weather. Our pick up is bi weekly so this will be 3 weeks till pick up service while garbage and recycling are over flowing with Christmas and …
First impression is negative. The person answering the phone should sound happy, not like you’re interrupting her. I was looking into pricing to possibly switch to K&D but will look no further simply based on the initial customer service.
We have been customers with K&D since 2012, after dumping Waste Management due to (WM’s) increased costs. We have had no problem with K&D, and just today I learned that they give a discount for senior citizens, which I am one of. All I …
Missed some pickups, emailed them, they promised they would adjust my bill and pick up on a Saturday. (Not the first time they missed a pick up) When I emailed them back Saturday afternoon to make sure they were going to be by, they reply: …
The customer service in the office is horrible. The only time I have been treated nicely was when the owner happened to answer the phone once before (I believe her name is Dawn). Otherwise you get Suzy, who speaks to you like you are the …
Incredibly poor customer service. For 3 years if we put out any extra trash they’d add it on the bill. Today they left the extra and said we’d have to pay in advance. On top of that the times of trash and recycling pick up are incredibly …
I went there thinking my experience would be different….nope. Really nasty people who snap at you when you are lost in the parking lot not knowing where to go. Never doing business with them …
I switched to K & D because one of my neighbors recommended them after being with another provider that I was unhappy with. I find the service to be extremely reliable and the customer service, when I call the office, to be friendly, helpful, and professional. I would highly recommend the service.
Admittedly I got behind on paying the disposal bill. I called to pay it off because they wouldn’t pick up the garbage for the month of May because I owed( which is understandable). All that I asked was that I not be charged for the month of …
very sneaky dishonest folks raise their rates with no notice — this is the last time for me. Watch your bill very, very closely these folks sneak in raises in their fees with no notice. I complained a few years ago when they first did it I …
We just moved in to a new house and the previous owner used K&D. Her recycling bin has been sitting out front for a week now. I called and asked if they were going to pick it up and the woman was very rude on the phone, telling me they …
They throw the totes after they dump them which broke the wheel off mine last winter. I asked them to send a new tote because dragging the tote along my very long driveway in the winter is not fun. More than a week went by and they said …
When i bought my house and started service i was told for the bi-weekly service i could only use the toter. Weekly service i could have some extra garbage in another can so i went with weekly and they did pick it up the extra the few times …
These people are insanely rude and inefficient. They told me the wrong price when I set up service, then proceeded to send me a bill for the extra money they didn’t tell me I would owe. I tried to call to pay my bill for the second time in …
I only live a couple of miles away. So, taking my own trash there saves me money. It costs 12 cents a pound. I go once every 3 to 4 weeks and bring about 50 pounds of trash on average. They accept 5 cent returnables and that can slow the line down substantially. That’s my only complaint about this place.
I was putting my kids on the bus an the garbage truck almost hit the back of the school bus !!!! While almost causing 4 car accidents before hand ! Train your drivers properly!!!!! Horrible!!! (On state route 96)
Kept saying an active and funded credit card was declined. Have done this for 5 months called and told them each month after receiving declined notice. They even stopped pickup previously without notice. Were rude and argumentative with my …
I’ve been using K&D Disposal for over 10 years at several properties in Wayne County and Eastern Monroe County. I switched to K&D for their price, but I’ve stayed with them for their excellent service over the years. Yesterday I called …
I have been a K&D customer since 1996!! I had great residential service, so when I needed commercial service, of course I chose K&D!! The drivers AND office staff have always been AWESOME, not one issue in over 25 years!!
The only thing I’ve ever had to pay extra to have removed was furniture. I put one bag and a couple small kiddie pools next to the road with my toter and they only emptied the toter. I never had this issue til I just realized there’s a new …
They are completely inconsistent with arrival times. They say they tell you to have your garbage out by 6am however normally don’t show up until 1pm. We live a windy area and trash would be blown all over. HORRIBLE CUSTOMER SERVICE. They won’t even attempt to resolve the matter.
The supervisor is very rude and unfriendly. Unprofessional. The communication she has with her workers and/or customers is terrible. I wouldn’t suggest using this service
I come here on Saturdays to take my cans and bottles back, often 6-7 bags. I get there today and they now have a 200 container limit. They told me to do 200 now and come back Monday. I can’t come back during the week as I work during their …
I normally have a fairly light pickup for trash. This past week I had done some cleaning and had a lot of wet heavy newspaper and insulation that made the toter much heavier than normal. When I called in to see if I could tip the workers …
We were using this company and always had issues. We switched to another and unfortunately k and d bought them out and we’ve had nothing but issues again. With COVID we had gotten a little behind so we Set up a payment plan and had things …
Guys on trucks are great, never a problem but don’t bother calling the office because the woman who answers the phone is very rude!
The incompetence is breath taking. Gives me an attitude because she doesn’t know how or doesn’t do her job. Paid bill said I didn’t finally realized I did and still gives me attitude. Lucky they are the only game in town.
Went to their location to rent a dumpster. The lady in the office asked what I needed then sat back down and looked at computer monitor lol lol. I asked a second time about a dumpster. She replied with we don’t have any dumpsters and that …
Their drivers literally skip our street. We haven’t had our recycling picked up in months. Complained and the guy came out one time, and we caught him on camera cursing and complaining about having to do his job. Recycling truck hasn’t been …
As the manager of a 135 unit housing complex here in Newark I have to say, this company is always super prompt in responding to any issues we may encounter. Office staff is a pleasure to deal with! Thank you for helping make my job of customer satisfaction easier!!!
We have been using the trash removal service for years! Highly recommend them! We called today (Tuesday) for a Friday pickup and they just happened to be near by so they were here within 5 minutes! That’s Great Customer Service!
K&D disposal is a walking train wreck. Their office staff has no clue how to do their jobs. I call into the office to pay our quarterly bill. Now the account is in my husbands name and the bill card is in mine. Twice now I have paid my …