Established in 2005 in Long Beach, CA as a home medical equipment provider, we have grown to three locations in California. We realize that with … See more
Read More| Sunday Closed Monday 8:30AM–5:30PM Tuesday 8:30AM–5:30PM Wednesday 8:30AM–5:30PM Thursday 8:30AM–5:30PM Friday 8:30AM–5:30PM Saturday Closed |
10840 Walker St, Cypress, CA 90630
Friendly and hepfull
Easy to deal with.
Very responsive.
Excellent service!!!
Prompt professional service.
Prompt thorough Service
Best experience yet!
Always on the spot.
Always helpful and polite.
Very helpful and great communication
Great customer service.
VERY RESPONSIVE TO SUPPLY MIX UP AND DELIVERED WITHIN 2 DAYS.
Professional staff and great service
I had good experience with technicians.
friendly and courteous customer service
delivery on time, with accurate amount of items
Excellent CPAP supply company!!!
Kadence sent the materials to me in a timely manner.
They take consideration from patient and have professional service
Great service with my experience with them.
Happy with your Service.
Good service. Professional way of doing things.
I was able to get every thing I needed,and everybody was nice to me.
Excellent and professional in every way. Totally trustworthy and that’s what counts.
Always provide quick efficient and accurate service with no problems.
Phenonenal customer service provided by James Copeland at the Cypress location
They were very good in meeting all my needs.
Good and prompt on assisting me on replacing parts ship in error
Great service. Follow-up to ensure all was taken care of it – excellent.
Equipment arrived well packed and well shipped. I connected all the parts and next thing you know zzzzzzzzzzzzzzzzzzz………..
Excellent customer service and best prices on oxygen concentrators, highly recommended.
It’s a great experience with Kadence Health Care.they really take good care of you..5 star..
Keith was wonderful, explained everything thoroughly. Very satisfied with experience and equipment.
Excellent service !! Friendly and cooperative delivery people and technicians when explaining their services and eqjuipment.
The company is the most professional the people are great thank you so much
I made a mistake in my rating and i could not get to edit it nor give NO stars rating,,this is the place where you come to when you want a non caring , non ethical , impolite and horrible service , Kendance is the name ,
Great customer service. Easy ordering of supplies straight to my door.
Make the process of ordering and reordering supplies so easy. Great customer service when a call is needed.
Got my CPAP from them. Great service. Responsive. Fast. Professional. Friendly employees.
Excellent customer service every time I’ve been there, 3 exactly, plus over the phone and email follow ups addressing problems with a cpap machine.
Refilled my Rx. Shipped promptly. Knew my needs. Upgraded mask. All free.
Kadence healthcare has been fantastic! Thanks Again
very helpful staff. Chris was specially instrumental in getting me the right equipment. Very friendly and knowledgeable staff.
Friendly helpful assistance at initial contact and with later contacts. Overall pleasant experience and fulfillment of equipment order.
I received a CPAP with cautious and detailed information by the technical person. And the unit has been working pretty well. Can’t ask more than that.
Dealing with these people is usually a nightmare. About 10% of the time you might get lucky and get to someone that cares or knows what they are doing. I know their hold/ignore music by heart!
James Wu of Kandence Healthcare, who fitted me with my CPAP, is thorough, patient, and attentive to my requests. The company sends me regular reminders of supplies I may need.
It is a pleasure to work with a proactive account team. They will take the time to stay in touch to make sure that you needs are being met. Thank you.
Great group who went out of their way to deliver excellent service, especially considering the times we are living in with Covid!
I called to schedule an appointment to evaluate my CPAP machine. Appointment was scheduled in less than a minute. The evaluation was completed in less than ten minutes. Great service and courteous staff.
The Kadence staff is always knowledgeable and courteous. The products are high quality and delivered in a timely manner. They are pleasure to work with!
Kadence Healthcare has continued to be supportive, informative and helpful with all my CPAP equipment. It is easy and a pleasure dealing with this company.
If I could give them 0 stars I would. It’s been a month and I’ve been calling almost every day leaving messages. Never once got a call back. I tried to get a response by calling the sleep study center and they called a manager for me. But even THEN they still didn’t call me back.
The staff was totally helpful and knowledgeable in helping me to purchase the needed accessories for my CPAP machine. Delivery was as promised. I’m impressed and thankful for your assistance.
My experience with Kadence has been less than satisfactory. I have made 3-4 orders and none of them have arrived with the proper equipment. I have a ResMed and was receiving equipment for another device. The tubing, the filters, the water …
Horrible customer service. Called repeatedly over a three day period. Left messages calls never returned. Finally got someone and was transferred, but went right to voicemail!! On 4th day finally got someone to take my info. All I wanted …
Be sure to use this service if you do not care about your loved ones.
If you want to make sure that pesty mother in law, grandfather or spouse dies due to lack of oxygen. Lack of response, lack of compassion and lack of service, …
My doctor recommended Kadence as a provider under Medicare. Once they received the prescription from my doctor, they were able to immediately process it and get approval for new CPAP equipment. Their CPAP specialist that acquainted me …
My insurance (united Healthcare PPO) would like me to go through their in-network provider (Apria) to buy my CPAP machine and accessories. I had such a poor experience dealing with Apria that I decided to go with a out of network local …
Placed an order with this company for a medical bed and side table. I was told it would be delivered the following day and that the driver would contact us first thing in the morning with a eta. The driver never called. After calling 4 …
After updating my prescription I tested my existing provide against Kadence, and Kadence processed my claim much faster, while also having a local office and great support — especially from their technician Mr. Wu. Personalized service …
The Kadence folks have been very helpful during my mother’s illness in this past year. If I have a question or need some equipment right away, they go out of their way to get it to us! I really appreciate that! THANK YOU and keep up that …
Kadence Healthcare was extremely responsive to my friend, Jerome Smith’s, oxygen needs. The Tech, Al, who came to the house explained the use of the equipment very carefully and made sure he understood how it all worked. Al was very …
I was very pleased with the service I received from Kadence. I received a call from Katy and she explained everything to me. I received my supplies and had to call back because I was confused about some things on my packing list and once …
We went into the office and spoke to ERIC, one of the raspatory therapists. He could not have been more helpful. He went over the machine, the mask, every step of how to use and care for the equipment. He was very knowledgeable about raspatory issues, he was beyond helpful. Highly suggest Eric!!
I went to the Dr. In early February and was given a prescription for a new CPAP. Kadence issues my last CPAP but for some reason had me running in circles to get a new one.. They were not aware they issues my last machine even though I had …
I looked at two other companies before picking Kadence. Kadence was more professional, and had been around much longer than the others – which promised stability. My order was delivered quickly.
Great service in the beginning, but look out for the B team at the end of the service! …
I would not recommend working with this provider. My account representative (Michael) waited an entire month (from 1/6/17 to 2/6/17) to inform me that my insurance carrier had cut off coverage for a medical device that Kadence provided. …
I’ve always found Kadence Healthcare to be helpful and get my orders to me in a timely manor. At one point I made an appointment to go to my local office to be properly fitted for my cpap mask. They were very helpful. The service is outstanding.
I would have given them a 5 star, except I was advised, incorrectly, that I had to return my new Bi-Pap machine because I hadn’t used it for 30 days during the prescribed period. Fortunately for me and Kadence, one of their senior …
Overall, my experience with Kadence was good. Once they got my prescription, and everything verified, they called me to go over my order and my supplies were shipped pretty quickly. The one thing I think that could have been better is the …
Got hospital bed on Saturday and the same day the bed didn’t work. Patient had to be in upright position to prevent aspiration but the only technician working on weekend was “too busy.”We were promised that a technician would come out …
Response time with this company is very much lacking. I ordered a humidifier for my mothers condenser a week ago and followed up again today. The technician on call indicated I would have it today. This was at 10 AM Saturday and at 5 PM I …
Do not, under any circumstances use this company. They took over from a prior oxygen delivery service that was under contract with Cedars-Sinai hospital. They are required to supply oxygen under their contract with Medicare. Recently I …
By far worst staff I’ve ever encountered. Nightmare ordeal lasted over 6 weeks with them. I’ve had the following issues: …
Never use them, or you will be disappointed. They are not responsible and it takes a long time to process your order. You will never get your machine shipped out.
Just got AirSense 11. Needed help. Finally Michael Bonas came in person to help set up, working with Merayah McDermitt, Kadence’s trouble shooting dept on the phone. Very appreciative indeed!! They encouraged me to call anytime for any problem👍👍 …
Want to give a shout out to Eric at the Cypress location. He always takes the time to actually listen to any issues that I have and always goes the extra mile to make sure that I receive the correct medical products for my health. You just can’t teach what he has in his heart. He really cares about his cust.