Kadlec first opened its doors in 1944 to provide care for the Hanford area workers and their families. Since then, we have grown into a regional medical center that provides care for residents across the Mid-Columbia region of central Washington. Commitment to a higher standard, we are dedicated to caring for you and your family using advanced technology and medical equipment. Our staff is committed to providing all our patients with compassionate, high-quality care.
| Sunday Open 24 hours Monday Open 24 hours Tuesday Open 24 hours Wednesday Open 24 hours Thursday Open 24 hours Friday Open 24 hours Saturday Open 24 hours |
888 Swift Blvd, Richland, WA 99352
(Translated by Google) Excellent attention, I was transferred as an emergency and they treated me very well …
(Translated by Google) all the patients are very friendly and trying to make me feel comfortable at all times the building is in very good condition also the security and the measures they take when entering the hospital …
(Translated by Google) My wife was treated with the best service this hospital can have.
He was a patient of DR. Lorenzo and the nurses Patty/Rachel and not forgetting …
Food at Kadlec is terrible! Not much for choices.
Legal scam operation that will double or triple charge you for things and act like they are separate things. Avoid if possible. …
Horrific service. Elderly lady with a broken arm had to wait 8 hours to be seen. No pain management. I waited 8 hours for an x-ray; never got it even though my appendicitis was listed as urgent.
This place is a joke.
For SO many reasons
Terrible service
Great patient care
Lots of love thanksto all
Good polite people.
Horrible experience here.
Great care an service
Medical assistants are amazing!!
Everyone here is incredibly kind and compassionate
Wasted 5hrs of my life in the emergency room
It it’s a cool environment to go to for medical help
A shout to Nikki who helped us in the waiting room when she was on her way out the door.
Shareholder Value = #1
Patients? Who knows….
Worst billing department! They messed it up and now are unhelpful! Livid
I feel like they did over bill me for a simple test but whatever
Katherine from billing did an amazing job. Give her a raise.
Great care here at Kadlec. Kind and involved staff. Great views.
Good parking. Easy to get in and out for visit
Best Care They actually Do Care!! Thank you so much with the care you give to me and my whole Family thanks you.
TONY Antoinette has a major attitude problem.
They give you the run around when you try to get your medical records and get you kicked off disability..
In my opinion it’s the best of the best 4 this area 509 hands down * some of the very finest work at this hospital. Daniel j
I’ve been all over the US. This emergency room is by far the worst. They need to work on things for sure. But will they. No probably not.
Been here 5+ hrs and nothing is known they have seen me 5 × in 5 hrs and found nothing wrong they are a joke and I’d highly recommend another hospital if your diying
Always bad experiences I don’t come for years and now that I decided to try them again I am reminded why I stopped. They talk to you like they know what they are talking about without trying to hear you.
They level of care is excellent. The staff works hard to make sure the family has the information they need to help their loved one get better.
They will send you an unexpected bill in the mail, and when you pay online they won’t send you a receipt either. When I called to get one they could only mail it, and they mailed the wrong one.
I literally limped into the ER then straight out after I was rudely handed a clipboard like “fill this out and have a seat” without even a “Hello”..
I had my baby on 07/11 and all of the nurses were very kind specially Savy and Raquel thank you for all your hard work.
Horrible experience! Go to trios if you value your civil and patient rights. Security was caught peeping on new mothers! When confronted hospital violated numerous civil and patient rights! Youve been warned
They did right by us. My dad is sick and they took great care of him. I’m grateful and gladly recommend them, emergency department and his staff on third floor. Well done y’all.
From a care perspective I think they do well. Their administrational organization is terrible. For the birth of our child we had multiple issues with incorrect information written for us in our discharge paperwork, and the incorrect …
I was contacted by my Mother that my father was Emergency room and that they didn’t have a translator that the janitor was the one translating for them I drove an hour over there to help them out when I get there I talk to woman in the …
My grandfather is hospitalized and I called for an update on his condition and Carey the nurse to call me back Never did, thaks alot for understanding while I’m in California and besides due to covid-19 they won’t let visitors just drop in …
The nurses were rude and unprofessional and nosy every visit, they always come in and never letting you sleep when you’re staying over night it’s like they hire anyone to work there
OMG IGNORANT! took my kid to an outpatient clinic had to wait 2 months then when we did get to the person it was a friday, she was more interested in telling us about moving to a private practice and how we could be her new patients than …
Used emergency room yesterday..the staff was wonderful..when husband was admitted, the staff on 8th floor were very kind and helpful. Everyone we interacted with was so nice and friendly. That is very important in a stressful situation. Thank you all!
Went today and had the worst experience I have ever had! They deserve a zero! The Rns are so rude! Never going their again and don’t recommend! Don’t waste your time and go somewhere else!!! They don’t care about you! Just their paycheck!
over a 6 hour ER wait while nurse sits there and flirts with security guard
Great hospital, son was born here.
Went to this hospital twice, and had a bill go to collections….twice. Both times I paid my bill the day I got it, and both times there was a separate “doctor’s” bill that never gets mailed to my house or mentioned. Make sure to ask if there is ANY other bills that you’ll need to pay, besides the Main doctor bill.
In for Dad’s INR, as usual reception check in never the greatest. It’s like they would like to be anyplace but here. Nurse that checks his INR is always pleasant and knowledgeable. …
Horrible, horrible experiences with central scheduling. It took me 2 weeks to talk to a person.
When I would call I would get the message asking me to hold because all …
My significant other was brought into the ER. He had a heart attack. From there and after tests he ended up having quadruple bypass surgery. I cannot say enough the absolute Fantastic care that he got the entire time he was there. Doctora and nurses…excellent care.
My wife has seizures n yet the Neologist won’t see her out side of hospital for her follow up appointment
She in again now won’t transfer to Spokane so be seemed by Neologist after hospital stay wth Kadlec hate your hospital
They don’t care about your health or your families. They won’t let you see dying family members, and they won’t listen to you about your own health.
I use to recommend going here but I will not be and will not recommend anyone …
Bad experience in the pediatric department. My 2 year old was admitted for observation because he was having trouble breathing. While I was there my son started having trouble breathing again so I called the nurse and she came saw that he’s …
There Emergency room time is absolutely pathetic. It’s beyond absurd when there general practice clinic doctor tells you to go to emergency room and then you wait in the lobby for over 2 plus hours. …
Donna in Medical Records was awesome. She told me everything health care providers outside Kadlec needed to know for obtaining records directly from Kadlec. I didnt have to go in or pay a fee like I had to in the past. This emplyee made a difference for me! She was so helpful and patient with my questions. Thank you!!
I had my boy here back in November. It was a horrible experience from the beginning. All the nurses were asking where the father was as if it were any of their business, making me feel stupid for things on my birth plan they didnt want to …
If I could give you a negative 10 star rating I would.
SIX times and in each of the SIX times there is a serious communication breakdown between the patient, the appointment scheduling desk and the people in …
Honestly not very welcoming at all. I am giving birth to my daughter in this place. They are rude for one and obviously do not listen to anything the paitent has to say. If it wasn’t for the fact that all places in this area suck. Lack good …
OB nurses are not welcoming to patients guests. They are very rude!!! A nurse walked in the room n said omg its a big party being sarcastic n she was not being friendly at all. There was a toddler in the waiting room n she kept saying …
Pack your patience when dealing with the medical records department. I asked for records pertaining to one visit, and was told it would take thirty days to receive them. However if I wanted to drive to Richland from Oregon, they would …
I understand COVID-19 has us all especially the hospitals in disarray but, there needs to be way, way more order on how Information is delivered and how patience are treated I took in my 2 years old daughter because she had runny nose, bad …
Turns out your neighbors really are closer than you know. Mine checked me in, and made sure that I was looked after since I was alone and feeling weak. Gives you that warm hug feeling in a cold covid world.
I went in when I was about 6 weeks pregnant because I didn’t know that being pregnant can give you cramps. Since I was concerned, I decided to go in. After hearing about my cramping they suspected that I may have had a tubal pregnancy. …
Nurses are understaffed per patient ratio and overworked. Long hours with no breaks and no one to relieve their positions for breaks or fill in when short staffed. Numerous times I’ve witnessed sheer negligence that could’ve easily led to …
Spent 4 days here. Leaving now. Extremely unprofessional. ER room was dirty? Doctors were not informed I was in the ER. I was examined and admitted…a day later a nurse overdosed me. Sending me almost into cardiac arrest. They gave me 3 …
I was born in this hospital and I turned out weird and wonky but it’s not the hospital’s fault. 5/5
One star if I could ide give it a zero because of Mona, the lady at the front desk/check in . And kadlec policies about not letting one family member stay overnight with the patient. Other than that the RN are great and respectful.
Kadlec Richland is holding my mom hostage! Hopefully there is nothing to worry about. My sister was there several hours 4.7.21 until being threatened to be removed by security for staying overnight without special permission which she was …
Came in and ended up having to do an emergency surgery to get my appendix out. I get bad anxiety with hospitals and surgery let alone. The staff was amazing and very very sweet and helped me through everything, and made sure I had …
Went in with a fever over 101 and a resting heart rate of 120. I spent a few hours there and they did blood work, urine sample, and a bacterial growth test. They said nothing was wrong with me and didn’t find anything.. they gave me two …
Lack of professionalism. While there was empty rooms but lines of patients outside, the nurces were on their phones, and patients noticibly in pane. Keep in mind this was on the emergency side of the hospital.
They take too long to pass you into a room, would not recommend
I get Covid times have put a damper on the medical industry and I feel for staff but they are completely neglecting patients not answering nurse calls until hours later, neglecting patients baths/showers and just using “baby wipes” completely inhumane approaches to people that need help!
Had my second baby here. Pros and cons.
Pros we lived, great menu and staff was decent to us.
Cons I think they should have some sort of safety measure in place to watch a …
Unfortunately I was seen by the clinic May’2016 and the hospital after that for surgery on my right wrist. I had so many issues with staff, their processes and my medical condition. Took almost 2 years to figure out my medical bills and I …
I’m sorry but today 10/05/2021 on the 8th floor has got to be the absolute worst hospital experience that I’ve ever seen. I go to visit my woman and ask for a pillow and a blanket…. simple right an hour goes by and nothing so we push the …
As the wife of a patient the Nurses and doctors do not call you back when you ask them to. Other than that they are giving good care to my spouse.
Five and a half hour wait for an emergency visit. Twenty two minutes total time with the doctor. I totally understand how things can be with COVID but good lord please try to adjust your staffing issues. There was a lot of people who were suffering through a long period of time.
Absolutely awful experiences while trying to schedule tests. Hold times often exceed1/2 an hour, or the call gets dropped without warning. Or you can follow the option to leave your name and number for a call-back that will never come. Too …
I have never been more disappointed in a medical facility. I used to love this hospital and always recommended people go there. Today after almost 6 hours of my family member sitting in the waiting Room of your emergency Room receiving 0 attention I have never been so annoyed with more pathetic treatment of people.
04/02/2021 I went to visit my niece on a Friday night @6pm and the main entrance was closed and I was told I needed to use the Emergency Room entrance. The Emergency room was full, every chair was taken and people were standing against the …
Kind staff..Dr tried to treat a “panic attack”..my issues are cardiac! Never had a panic attack!
Dr. Provenzano and Dr. Trotter, are the best doctors I’ve ever had. As a Retired Marine the VA sent me to Kadlec Hospital to have two surgeries on my Kidneys Dr. P, and a Parathyroid gland removed Dr. T. The care I received was second to …
Got a huge bill for services that were not done, it was a consultation and was over charged for my visit, will not come here again.
I know that the ridiculous covid mandate has created a shortage in staff and the nurses have been stretched thin. My nurses in the cardiac unit were as top-notch as any any that I’ve ever seen. I have nothing but gratitude for the professionalism and consideration I received in room 4455 Nov. 20 -23, 2021.
Had XRay images sent to Kadlec. They will not release them to patient . Healthcare at Kadlec the worst.
The surgical staff did an invasive procedure on my mother and she has been in intense pain and trying to get ahold of them for a week. No answer no call back. This is ridiculous. We are out of town so we can’t just go down there. Actual joke is what this place is.
Unbelievable! I was not told I could not bring another child to sit at appointment because of covid policies so they would not see my child at his appointment!! I have brought my other child before in covid situations before because there …
I never made it past the first visit. The Dr. asked me to upload my medical records but their system has a 4Mb limitation on uploads … for MEDICAL RECORDS. Over the next 6 months, I contacted the office, the back office, the IT …
I just wanted to thank everybody in Kadlec ER for always treating my son and me with the best care! ER Dr. David Barber has been a Godsend, the kind of doctor that listens to the patient and the patient’s family with care. Dr. Mesick, who …
Released family member too soon with no care plan causing a return 3 days later. . Neglected to share Covid diagnosis and exposed family members.
Ever since they’ve been bought out the care has gone down significantly. The staff is pushed to the point they are on auto pilot and can’t give proper care. 10 minute care for pregnant women is unacceptable. They are barely allowed time to …
Why have emergency room if your gonna wait 1 hour to check vital signs & almost 8 hours to get checked by Nurse then 1 more hour to get the dr in the room. RIDICULOUS
On June 26 I came to the emergency room for treatment, the emergency room doctor treated me like I was dirt under his feet. If it wasn’t for the hospital doctor I would not have received the necessary surgery I needed.
The scheduling is impossible to reach and you have to hold the phone for 30 minutes to talk to a person for an appointment. You could leave your number and they could only call back next day. What kind of hospital would make things so difficult from the start?
We have heard alot of good things about kadlec medical center. We were sadly dissapointed. My wife has had a blockage on her overy for years. And recently she has a mass under her ribcage and in alot of pain. We waited there all day to have …
Wife had a horrible time there. I believe she is lucky to have survived it. Even went to lawyers and spoke to police. Back in feb2021
I was born here not that I would know how the care was 😊 but also had our first born here. Nursing was amazing and the facility was great. Been here many times with different family members and it has always been a pleasant experience. …
Frustrating and ridiculous .!!! Took my 2 yr old in for fever chills and no appetite. We were the 3rd patient in an ER room that only had 2 others waiting. 2 HOURS later and my son still hadn’t been seen. I understand if it was packed. It wasn’t. All my kids were born here at kadlec. Disappointing such a bad experience.
Fraudulent billing practices, mediocre care. I was billed incorrectly for something, called about it and was told it was going to go to “coding review”. That was in March 2022. As of today, it is still apparently pending review and yet I …
Absolute joke of a system. Had a kid dislocated his elbow and end up at Kadlec via Ambulance. Thirty minutes after being told we’d need to wait for him to “show up on the board” before we could see him they came to get us. When we got back …
My 4 year old daughter was having an absint seizure and they made us wait in the waiting room for 2 and a half hours she was running a fever, once we got into the room they ignored the fever and didn’t get her anything I told them about her …
I had an amazing delivery here. Nurses were kind big shout out to Liz in ob, Andrea and Liz you in nicu, Richard Lorenzo delivery Dr and William Taylor anesthesiologist who put my iv in. They were exceptionally skilled calm and gave amazing …
I’m very late with my review, for that I apologize to all the wonderful nurses an physical therapist that took such wonderful care of me during my 31 days at Kadlec hospital. From ICU to third and fourth floor the care was excellent. All of …
I am a physician, still practicing at Swedish medical center in Seattle after 28 years and my retired physician father, Dr. Roderick Coler, was a hospitalized at Kadlec one month ago for treatment of pneumonia. I just want to compliment the …
I would give 0 stars if I could !!! My daughter has had a fever for 3 days. Breathing retractions, they checked her vitals twice and the second time they were worse. I waited THREE HOURS. I went to ask how much longer again and she said 2 …
This personal are the most unqualified and unprofessional for medical care . And the most corrupt administration . ??? You don’t need to believe what I said but good luck I almost lose my daughter live because of them when my last option …
Went it really scared and in a lot of pain. The nurses were so sweet and made me feel so comfortable each step of the way. Very professional and I couldn’t be more grateful for them it was like having angels bring me back to health. I …
Kadlec Regional Medical Center has issues far beyond the typical complaints (I didn’t get my pillow/blanket in a timely manner; the staff is not nice enough to family; they aren’t bathing my loved one everyday). Keep in mind it’s a …
7 hour wait time to attend an emergency of mine. I asked if its better to leave to another hospital, front desk responded with their still going to charge you. I understand their tired and 7 people ahead of me but i only imagine a rapid life emergency where time is an essence of importance.