Worst customer service experience. Charged my account twice for my bill and then acted as if I’m to blame. The lady I spoke with was rude and completely unprofessional.
I live in a small town called fishlake and they keep raising are eletric bill out here how much money do these people need were on a fix income like most people here and alot of their customers they dont care we done reported them to the …
Spaulding Tree Service was prompt and did a great job removing a tree on our property that was leaning on our electric line. Thank you for being pro-active for our benefit.
Terrible business. Would give 1/2 star but won’t let. 1/2 for the after hours service lady who answered but still can’t do anything. I feel bad for the people who have to work for this company and put up with all the bs.
This company is ridiculously expensive. We pay $30 every month just to”rent” their equipment for delivering their service to us. I’ve switched to all LED bulbs and unpluged my large appliances (washer/dryer-idon’t use because my water co. …
We lose power way too much!! I’ve never lived anywhere where we lost power as much as we do in Morgan Twp!!! Beautiful today and all of a sudden no power….. AGAIN!!!
I’m grateful for the consistent, excellent service provided to our community by Kankakee Valley REMC. Recently some energy changes were made on my property. Kankakee Valley REMC made the entire process very simple. The communication with Amanda and Eric was great, and I appreciate all the helpful information they gave me.
Huge shout out for Boone REMC crew stepping up to help out and to everyone that worked around the clock to restore power. I gave them Hershey bars as a thank you treat! I wish I could give everyone else on the crew!! THANK YOU. Power is …
We have had several weather related outages in the rural area that we now live in and REMC has resolved every outage within an hour of the outage. Well done to the crew for your response to your customers. We are a spoiled breed, thank you for taking care of us!
I’ve been helping my parents in Michigan over the past few months as storms big and small rolled through and they lost power for days with horrible status updates. It made me realize how much I appreciate KVREMC’s response time and …
They will not refund a deposit unless you call and ask for it to be refunded. We’ve had our account for 18.5 years. I asked for our deposit to be returned. They sent me a check for our original deposit of $140 plus .17 cents interest. …
Haven’t ran into a power problem but the app and website to pay is absolutely garbage my 8 year old could design a better website and app to make a payment.
Very unhappy with this company. Everytime the power goes out it takes them way to long to restore it. Today makes the 2nd time this month and i understand theres usually others down too but we checked the outages and we were the first and …
I would like to thank you for turning off our electric in the winter (a low of 25 degrees tonight) with a 4 month old child for being only 3 weeks late. The bill was paid as soon as I got home and realized I had not paid it. It would have …
I tried to set up an autopay. Several things went wrong. First they charged me nearly 10 days early. I called them and was advised to cancel payment through my bank and call them back to set it up correctly. After setting it up, I recieved …
Yeah these people came out and destroyed 30 years of landscaping in 5 minutes! My tree was nowhere near the power line and they cut it down. But then the lead guy came out and offered to fix the problem.
We have had a good experience with REMC for our electric. I mover from lake county (Nipsco for electric) to starke Co and I think REMC is better. We have lived here almost 3 years and only lost power once for just a couple hours.
Most people are unaware of the benefits this particular KVREMC has to offer. This company has two ways to pay, hear me out. Say you want new service and have not so great credit and you need a 350.00 deposit (standard) if you don’t have it …
Have lived in county here in REMC for 8 years now and have absolutely enjoyed having them for our power company after Walkerton and nipsco. They are super responsive when the power goes out. It went out today when a transformer blew at 830 …
They went to a new payment system in March and it is absolute garbage whether its online, in the app, or by phone its complete garbage. Worst of all when you actually talk to a person that’s a customer service reps they cant even process …
Looking at electric bill see a service charge now of facilities charge of 48 a month there making over 10 million a yr on that charge plus whatever they raise the price on kilowatt your using . I sure there not giving you that at cost to them. So little bit ridiculous.
Very rude people
Best customer service-fast, friendly, knowledgeable. Thank you!
Worst power company period
Gotta be the worst power company ever, if the wind blows the power goes out!!!!
I’ve tried repeatedly to sign up for automatic payments with no success. Customer service hasn’t been helpful. 😞 …
Love this company, great costumer service and dealing with real people!
We’ve had REMC for over ten years and have experienced nothing but excellent service!
. Very few outages and they respond pretty quick when it does go out. Much cheaper than nipsco. Customer service is very friendly.
Worst customer service experience. Charged my account twice for my bill and then acted as if I’m to blame. The lady I spoke with was rude and completely unprofessional.
I live in a small town called fishlake and they keep raising are eletric bill out here how much money do these people need were on a fix income like most people here and alot of their customers they dont care we done reported them to the …
Cant pay the bill…annoying computer
Spaulding Tree Service was prompt and did a great job removing a tree on our property that was leaning on our electric line. Thank you for being pro-active for our benefit.
Terrible business. Would give 1/2 star but won’t let. 1/2 for the after hours service lady who answered but still can’t do anything. I feel bad for the people who have to work for this company and put up with all the bs.
This company is ridiculously expensive. We pay $30 every month just to”rent” their equipment for delivering their service to us. I’ve switched to all LED bulbs and unpluged my large appliances (washer/dryer-idon’t use because my water co. …
Yet another power outage – 65 degrees and sunny with no wind. Terrible service and never informs customers of outages, reasons and status.
We lose power way too much!! I’ve never lived anywhere where we lost power as much as we do in Morgan Twp!!! Beautiful today and all of a sudden no power….. AGAIN!!!
Best in the business! They are awesome to work with and anytime the power goes out there response time is great! Never been without power very long.
I’m grateful for the consistent, excellent service provided to our community by Kankakee Valley REMC. Recently some energy changes were made on my property. Kankakee Valley REMC made the entire process very simple. The communication with Amanda and Eric was great, and I appreciate all the helpful information they gave me.
Huge shout out for Boone REMC crew stepping up to help out and to everyone that worked around the clock to restore power. I gave them Hershey bars as a thank you treat! I wish I could give everyone else on the crew!! THANK YOU. Power is …
We have had several weather related outages in the rural area that we now live in and REMC has resolved every outage within an hour of the outage. Well done to the crew for your response to your customers. We are a spoiled breed, thank you for taking care of us!
I’ve been helping my parents in Michigan over the past few months as storms big and small rolled through and they lost power for days with horrible status updates. It made me realize how much I appreciate KVREMC’s response time and …
They will not refund a deposit unless you call and ask for it to be refunded. We’ve had our account for 18.5 years. I asked for our deposit to be returned. They sent me a check for our original deposit of $140 plus .17 cents interest. …
Haven’t ran into a power problem but the app and website to pay is absolutely garbage my 8 year old could design a better website and app to make a payment.
Very unhappy with this company. Everytime the power goes out it takes them way to long to restore it. Today makes the 2nd time this month and i understand theres usually others down too but we checked the outages and we were the first and …
I would like to thank you for turning off our electric in the winter (a low of 25 degrees tonight) with a 4 month old child for being only 3 weeks late. The bill was paid as soon as I got home and realized I had not paid it. It would have …
Have had service for 20 + years, just believe it could be better office personal
I tried to set up an autopay. Several things went wrong. First they charged me nearly 10 days early. I called them and was advised to cancel payment through my bank and call them back to set it up correctly. After setting it up, I recieved …
Yeah these people came out and destroyed 30 years of landscaping in 5 minutes! My tree was nowhere near the power line and they cut it down. But then the lead guy came out and offered to fix the problem.
We have had a good experience with REMC for our electric. I mover from lake county (Nipsco for electric) to starke Co and I think REMC is better. We have lived here almost 3 years and only lost power once for just a couple hours.
Most people are unaware of the benefits this particular KVREMC has to offer. This company has two ways to pay, hear me out. Say you want new service and have not so great credit and you need a 350.00 deposit (standard) if you don’t have it …
Have lived in county here in REMC for 8 years now and have absolutely enjoyed having them for our power company after Walkerton and nipsco. They are super responsive when the power goes out. It went out today when a transformer blew at 830 …
They went to a new payment system in March and it is absolute garbage whether its online, in the app, or by phone its complete garbage. Worst of all when you actually talk to a person that’s a customer service reps they cant even process …
Pros: Everyone on the phone I’ve talked has been nice.
Cons: The $48 fee is still more than anything else on my bill, including my usage charge. 🙁
Looking at electric bill see a service charge now of facilities charge of 48 a month there making over 10 million a yr on that charge plus whatever they raise the price on kilowatt your using . I sure there not giving you that at cost to them. So little bit ridiculous.