BPU is pleased to report that its water meets or surpasses all standards for safe and high-quality water. BPU delivers safe and reliable drinking … See more
Read More| Thursday | 8AM to 5PM |
| Friday | 8AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 5PM |
| Tuesday | 8AM to 5PM |
| Wednesday | 8AM to 5PM |
540 Minnesota Ave, Kansas City, KS 66101
Seriously RUDE people answering the phones!!!!!!!!!!!!!!!
Terrible. Absolutely terrible
Rapist
Pay with your card
Only game in town
Awesome
They are a Monopoly.
Overpriced electric company
Love it
Rude and expensive service.
In and out fast good
They take my money
great customer service
Pay for electric service and water
Rates are ridiculously high
Who likes paying bills?
Really bad customer service
Pay bills
They suck
Terrible waiting phone time
It takes for ever to even speak to someone
Once a month paid on line
Worse costumer service ever.
I hate this place so much!
Only place to go through in Wyandotte
It’s ok
Doesn’t take long to get in and out
Easy and fast customer service
Paid bill
They don’t care about their customers
They suck and are over priced
Dont go on first of month gets busy
Corrupt entity that rips businesses off.
I could give this place 0 stars if I could.
Closes too ealry for people who have to work hard
So rude on phone but nice on person
The worst in service by far for utilities
Make sure you pay them God damn bills
The bills are consistently Too high for everybody
Worst customer service I have ever dealt with.
3 days without power is seriously just ridiculous.
Horrible customer service
I really don’t know why such inconvenience thing still exists ???
Good customers service and it was also a clean facility
Easy to pay bills if you have cash!
Have remolded the reception area,very nice.
These guys are on the job. In and out, nice and professional.
Security always ask me if I have a cell phone. What’s up with that?
Friendly staff.
Someone else run for Mayor and fix this stupid monopoly so I can switch services..
Need a other company water and electric company more competition on rates
Still no lights and they don’t answer the phone. Emergency poo.
This is the most oppressive city I have ever seen
Nice place to work. Friendly environment and well knowledgeable staff.
Absolutely love raping local people for their hard earned money!
Tylisha was very helpful! I was in and out very promptly.
Utilities are very expensive but no other choice. Custumer sefvice is good.
using BPU makes me want to move out of Kansas City
Trying to pay on line is frustrating. Make it easy-to-use
Rude rude rude, horrible company.They charge so many random fees it’s crazy!!!! Thieves!!!!!!!!!
Different than what you have to been to pay your bills lots of police.
They had me on hold for 20 minutes. Never answered call then they just dropped the call.
I will be voting the current BPU administration out on election day! Ridiculous.
They have newly remodeled utilities place a better change
They have the worst customer service
Use to be reasonable. When I moved from area. Was relieved from bpu. They overcharge
Has metal detectors also stays open late on certain days for persons getting off work late but the service is kinda slow
This place is extremely expensive with a lot of unnecessary charges.. I always pay at least 70 dollars extra on my bill for miscellaneous charges.. This place is a ripoff and something must be done!
Don’t understand how my bill is this high when I’m at work 13 hours out of the day and barley run any electricity . This is ridiculous.
Love when I print my bill just incase I forget. Plus the worker r helpfyl
I have had great customer service and they were very helpful in answering my question.
And don’t want to give them one 🌟. My ac haven’t even been on and my bill is still high. …
In their office in the middle of the day/week. Room full of people and they got one man working in customer service dept…
Nothing, I went on this website and it had so many horrible comments, This company really needs to improve
Dont live in Wyandotte county unless you’re ready to get ripped off
Why do you need to have a SSN or EIN just to pay a bill?
Haha. This company is a joke. We are living in the 21st century but their service is still in the 19th century.
What happened to customer service number 573-9190, to setup phone for payment,10 minutes later just disconnects.
If I could rate KCKBPU 0/5 stars, I would.
Power goes out on a drop of rain!!! What makes it worse is that it takes them 3 days to restore power 😞 …
I waited 30 minutes on the phone twice, and I only wanted to stop service since I moved. There was no answer and no “place in the queue” message either.
Highway robbers! They implemented metal detectors because they are robbing us poor citizens blind & they are scared some fed up person is going to come & shoot up the place.
You have no idea if your service is out by storm or ignoring outage request because bill is paid
Paid $126.28 bribe to American Eagle Estates for allowing BPU to avoid paying my $1,000,00 lightning damage claim.
This company is as corrupt as they come. Do not, I repeat DO NOT move to Kansas city and subject yourself to this f+ckery.
Google made me give one star, but if it was up to me I would give them negative 5 stars. Such a terrible place!
I would give it a 5 star rating but when only a handful of staff really show the concern in which you makes a big difference
BPU is the most horrible company I have ever dealt with. If you can avoid having service with them, please do.
The worst customer service ever. This is what it’s like to deal with a monopoly company, no other choices for the customers so no need to care.
How have these idiots not figured out how to use the Call Back system instead of having their customers on hold for an hour? Get out of the ice age.
I love that they are willing to work with you on payment plans. The man I spoke to on the phone was very kind as well.
Expensive. No customer service. Tons of fees and taxes. Lived in four states and many counties and this is the worst company ever. They seem to win a lot of awards, I am not sure how.
Long lines following the holiday… About 20 minutes to get from metal detector to pay window with all 4 windows open.
They have payment but shutting off power because they can’t find money this is scandalous
This place is an absolute joke, spend 30min on phone transfer account to my name for my new apt, Customer Services says electricity and water will be turned on, come move in day and nothing has been done, call the power out line, even more …
Left without power or water over the weekend because customer service is only 5 days a week. I wish there were other options for power and water.
My bill has more than doubled this summer. The AC has never pulled that much energy in past years. This is ridiculous
Bpu is way too much
I moved from a 650 square foot apartment to a 550 SF and my bill more than tripled this is some crazy stuff I call and asked why the lady told me to look at my bill again so I did and my usage was way less than what the state charges in …
Have had more water and power outages in past 6 months than my entire 32 years on this earth from other places i lived and thats in the summer months.
Don’t worry the days of the reign are coming to a end. Smoking Gun found … by people who can do something with it… they will soon be outed !
I wish that I could leave 0 stars if I could. I’m always having to call monthly to correct their billing incompetence. Seriously, get it together people
They called to cut my service off and they didn’t even have the CORRECT information or ADDRESS! Terrible service. If I could I would rate this place 0 STARS!!!
Why can’t customers get an estimate time on the service being restored after a rain or snow?
Horrible company voided if you can they will take your money and send bill in your name that wasn’t even yours
Was on hold for 1 hour said they were calling back never did called again and they still haven’t answered what’s going on ?
BPU is nothing but a SCAMMING corporation. BPU is the MAIN reason people are moving out of Wyandotte county including myself.
It should be a sin in America to have an electric company this bad. I will never live anywhere that uses BPU Service ever again. It is disgusting!
I have been trying to get online to pay my bill for 30 minutes, not working.. So I tried calling in to make payment, automated system keeps hanging up and you can’t get customer support
yougcustomer service
Best place for utilities.
This place is a zoo. There’s no staff to help point you in the correct direction for what needs you’re there for. It’s always extremely busy. There’s too few of employees to handle the amount of customers. Plus the staff is as unfriendly as it comes.
BPU stole money from my account…they took money without my authorization…$288.29 to be exact and i want it back or I will sue you. Be aware of what they are doing!!!
I payed the bill and the my usage app say i have been restored yet i still have no power
Better now giving extensions and arrangements. You just have to keep in contact with them and pay your bills.
I pay taxes in, in all regards. No power, they don’t answer, there is a lack of respect. It’s been 6 hours, but nothing has been done.
No Option for “0” stars. Not going to bore you with a long review, just know BPU will be one of the reasons I will happily move out of Wyandotte County.
Website won’t let you update payment info. Only gives you a paper form to download, print out, and mail back in. I don’t have access to a printer so I tried to call but nobody was there so I called back at a later date. So far I have been …
Some of the extra charges are ridiculous and unnecessary
You have been charging every body what you want. I’m the only one living here since my mom passed away and her bill wasn’t this high.
Trash company, impossible to get a hold of anyone competent who doesn’t seem to hate their job.
If I could rate less I would worst company ever they don’t care about people that have to have oxygen or any other medical device they are rude and disrespectful to the customers we jade just made a payment and they still shut us off
Customer service is terrible. Can’t get anyone to call me back, and 9 times out of 10 when they transfer you it’s to an answering machine that hangs up after it gives you the option to leave a voicemail.
Shut off notice 3 times in 1 month. I paid out over $700 on a $300 bill. I wish I could get away with legalally stealing from people like this. God bless America.
When I request something small the dispatcher at the water department never returned my calls. But I love them never give me a hard time.
Tired of listening to the recordings…when you need a question answered ! I have lived here in wy co most of my 73 yrs and it just sucks. wish I could go somewhere else but money and family keep me here . I have lived in other places for …
I despise this place. It’s not enough you have to come in to set up service, what they don’t tell you is that the place is usually backed up anywhere from 45 minutes to 1.5 hours (experienced first hand on multiple occasions).
I lived in kck and had the worse experience with this power company..although my credit is not the best i was required to make a 375.00 deposit which i did.. even though they had a large deposit they still turned my power off over a 90 …
By far the worst utility company i have ever dealt with. They do not give a you know what about anything.The most annoying hold music ever created! It repeats payment instructions over and over and over.
The city fee on my bill is 99.57 dollars? Plus the sales tax is almost 11 dollars.
It’s way too high. Is there another light company in Wyandotte county area?
Worst trash service ever. Would give them a zero if l could. I have called in twice and was told ld get called back and nothing yet.
Not a good company to work with wish we had West Star Energy they have a monopoly down here they change the agreement on your payment plans used to be able to put your whole bill into a payment plan and start fresh just keep making the payment plan payment
Nothing but a bunch of money hungry Crooks
If there was a zero rating I would give them 0. In this pendemic they have closed the office and they don’t answer the phn calls either. Shouldn’t be using their service.
Customer service is trash. You sit on hold for over a hour just for it to send you to a voicemail. They take days to return messages. Ridiculous. Can’t wait to never have to use them again
Please, answer my phone call I already have call you 11 times but how many people working in customer service? I need to fix the cable because the cable comes down to the roofing😡😡😡 …
BPU is a repp off. The average bill is more than half of my rent. all the extra fee for what i dont understand. Then to top off i found out they average you usage to last year usage and combine it together. the kicker to some like myself …
Nice place and good customer service specialist. The security officers were very nice and always helpful. I am much impressed with the officers kind gestures towards me and my wife……Prince Louis
I got 2 “nsf from typos on the online form an was told I’m a cash only account it also ruined my chance of the average pay plan. In addition I’m disabled and cannot regulate my body temperature and a fall risk I can be sick for weeks going …
They didnt disconnect service as requested. Then doubled bill me for same service which was unethical. Requested turn off to be completed at next meter read. Then meter read completed then they shut it off the following business day. Meter read was Sunday. Highly questionable.
Everyone knows about the crime in Wyandotte County, I wonder if anyone realizes that it encompasses BPU. Tell me another “Public Agency” that purchases private residences and other property, etc. Terrible customer service, BPU holds a …
I i i am paying to light a alley
On. My block have been trying to get a refund last September they wont shut it off and act like im wrong
Horrible wait time (1 1/2 hours) on a Tuesday. They need to hire more people. Seating area was full and some people were standing. Charges too much for vacant units where there are no usage. $70-80/mo for completely vacant units with no usage if you include in the UG charges.
bpu worst ever they rob you without a wepon.late fees reconnect charges you can never catch up. I dont see how they can gat any kind of award.I am on fixed disablity income and i can never catch up.kansas city needs another company thats fair and cares about the customers.bpu just wants line their pockets.
The worst utility provider I have ever used. It has been over 14 hours since the power outage and the power still has not returned. The company should be embarrassed of themselves.
Customer service/communication needs a lot of improvement. Otherwise, I haven’t had trouble with my bills.
Be careful how you deal with this company. It’s a den of thieves. Ask them about the fees that magically appear in your account. Just because a company does it doesn’t make stealing less of a crime. I honestly hope this place burns.
I’ve been hung up on 5 times and only got through to someone once, who tried to transfer me to another office, and I was then hung up on.
Update: I got a hold of someone on the 7th try, who transferred me to another office, who then transferred me to another office, who said they would take care of the problem.
You can’t set your account up over the phone… This is worse than the dmv. You have to sit in a room of crowded people and wait for your name to be called off a list. Just to simply set up your power… insane
Brandi was very rude worst customer service. Not helpful nor friendly. If I ever need to come back I’ll just wait for the next BPU rep. Wish I could do negative stars. If you can’t greet a customer with a smile why work customer service.
I was 50 dollars short on my bill so they cut off my power with my child in the home.. when i told them i didnt get paid for two days if they could work with me obviously they dont care .. my bill is always high 344 a month .. they must be charging extra fees.. just terrible
I misss KCPL!!!! BPU sucks you have to go down to the building for any problem and it hard for me because i work the same house as them an there closed on weekends… i cant even make payments online because there site is always freezing and when i try it on the phone it just hangs up… also the people in the building are so rude.
This place is a nightmare to try & get a hold of anyone in customer service…can’t wait to move out of their service area in a few months.
Moved to my first apt. In Kansas electricity was shut off during very cold weather for less than $100. Why do they not have a cold weather rule here like the one KCPL uses on Missouri side? I am on disability and in low income …
I cant even given them 1 star, they are a horrible utility company.. I am only in Wyandotte county because of my husband. we pay enough in bpu that we can afford another $500 per month house payment and then would be living like i would like.
We have lived in kck for 2 yrs. In that time we have lost power 5 times. It happens almost everytime it storms and it takes hours for the power to be restored. If I could rate it minus stars I would. Also, there is never a person to talk to only automated. It sucks.
BPU IS ROBBING US BLIND. My electric charges for the current month are $141.97 and Water $49.83 = $191.83. After UG Charges and Taxes (which I understand)…..Hell I even understand Trash Removal… Current bill is $283.72. Why? Can’t ever get ahead with them.
Horrible service, and they overcharge you and then flat out lie about it, to the very bitter end. Apparently it was normal for a studio apartment to have 3k KWH usage in a month.. until the meter changed, and it dropped to 175 KWH. Yet, …
Since this is the ONLY source for utilities in KCK, they are allowed to treat the customers however they want. If you call to get something as basic as water turned on, they say that the technician can show up anytime after 1 p.m. LITERALLY …
BPU is a joke. I’ve lived in areas where KCPL is the major utility provider; and I’ve never had issues. With BPU I get power outage almost everyday for a week! Plus most worthless customer service ever. I’d love to line up all the managers and kick them in the testicales and ovaries repeatedly.
Bill is 135$ a month and I haven’t even used the utilities at this property. There are just made up fees. The bills at this property cost more per month than my electricity/water for my primary residence.
Power went out due to the storm KCK had. I reported a power outage over the phone and not even 5 minutes after I reported the outage a BPU Rep called me back and asked for my info because he was just out there restoring all the power in my neighborhood. Confirmed with my wife and she said it came back on within hour before he called.
No stars is my actual rate for BPU but i’ll explain. Our power was cut off. Ok, thats fine. I have money to make a payment. I can’t pay with my money because my account info is not on file. I call customer service, they dont accept payments …
We paid $400 and signed up for flex pay to avoid disconnection, and they turned us off the next week. We can’t get off flex pay until we pay off the unpaid balance, which means we pay $30 every 2 days.
This utility company routinely breaks cold weather law. My pipes froze and broke because they wanted $7 dollars. It was 12 degrees. They run a monopolistic scheme on people in poverty. They routinely violate the rights of people in Wyandotte and get away with it because of their corrupt relationship with the city officials.
City utilities run by criminals who employ cashiers at $50,000 a year to be slow and rude. They are inflexible and slow to respond to outages. Phone system is terrible, and when you do end up talking to someone they have a negative attitude …
I can’t give zero starts. The customer service at this utility company needs training. They will answer the phone, and then put you on hold endlessly. They will then be rude to you when asking questions. They don’t keep good records, …
You wait forever. Its the only place. Its just like dealing with dmv. Their payment plan for delinquent bills sucks. They break your bill into 6 payments seperate from your other bpu bill and want first payment in 3 days. They suck. Makes me want to buy solar panels. Monthly connection fee is way to high.
Wow! Strom rolls through at 10pm Saturday night @ 10pm after a large rumble of Thunder & the power goes out. It’s now about 5:30 am Sunday morning power is still out. It’s the hotel weekend this summer. Interior temperature is about 80 …
I’ve lived in 4 states, 7 cities throughout my 40 yrs of life & this is by far the worst utility company ever!! & everyone I’ve encountered in this city say the same thing smh #Monopoly #FYouPayMe
All my life I’ve heard how much bpu sucks so this is nothing new! They throw extra charges on your account and there’s nothing you can do but PAY IT if you want lights!! No way my bill is the same in October when im not running any air at …
*Echo all other reviews*… This company has outlandish hold times (waited 1hr 22min to call and pay my first bill), outlandish charges to your bill (my first month bill topped out near $400 and I live in a 600 square ft house) that cannot …
You would not believe the amount of trouble I’ve had here trying to get a water bill in my name. The previous owner of the house im living at passed away and his son sold it to me. I have a deed and the deed has the sons name on it so they …
I wanted to thank Martin Birch for speaking with the engineering department on my behalf. A little over a year ago, when they were working on the street that I live, I complained about a drainage issue with water coming down my street, …
Antiquated customer service model. You have to wait in multiple lines to see different agents to complete even simple transactions. One agent should be able to handle all my needs. Their website sucks. It’s slow, the layout is not visually …
My neighbors and I just experienced a loss of power for nearly 24 hours in this heat due to a car crash with a pole. These guys are great! Some of them were here for 20hours!!! Everyone was extremely determined to restore the service. Super job, I thank them!!!
Have not had a problem with my personal bill, but have talked to many rude and incompetent people on behalf of my friend who cannot make personal calls from work. One time an amount was due May 23 and when she went to pay it, it was at …
What an awful, awful, setup and process to simply get the power turned on for this county. It is the year 2017, and I have never seen a so backwords process just to get utilities turned on. I have lived in Platte County, Johnson County, …
Had to wait for two hours to get electricity set up for my apartment. There’s literally no reason you shouldn’t be able to do that online. KCP&L allows you to do it online. And then they didn’t even give me any info about it, like my account number or anything. If you have to go in there, be prepared for a very long wait
I will just echo what everyone else has said here already. Horrible customer service, insane bills, archaic bill-paying methods, charges that cannot be rationally explained by anyone, etc. My first bill for a two bedroom apartment was nearly $400. They need to hire better people to man the phones.
Absolutely terrible customer service. Have fun waiting on the phone until they close. They won’t even tell you what place in line your in while on hold for a representative. I wish bpu would just get bought out by kcpl so we wouldn’t have …
I live in a very small apartment and rarely ever use electricity or heating. The prices are high and always change every month by $40 lower or higher no matter if your careful with how much you use. I pay $125 a month just to have …
If I could do less than 1 star, I would..This company has, by far, the worst customer service I have ever experienced with any company I have ever dealt with in the history of ever. The fact that in this city you only have one option is …
more than a week trying only to change address and nothing You can’t help older people either because they forcefully want people to send emails and people don’t have one.
if i could give no stars i would. Customer service was rude i asked to talk to a actual person not a robot. This lady yelled at me and stated that “I am not going to send you to a real person” i request to speak to a manager she refused and …
So many bad experiences to name them all but the most recent is: I’m having new service ran to my out building. There has absolutely no communication on the process of what’s going to happen. They left huge ruts an litter I’m my yard. I had …
Let me tell you about my experience with BPU as my utilities provider… I set up my account for auto-pay after I had previously added a card to my account to pay with. Apparently if you don’t delete the card it will charge your account …
I never have had a any problems with the staff, everyone I’ve had to talk to rather on the phone or in person has alway been very professional considering the amount of people they have to deal with. But the company itself is just one big …
I have had BPU service for nearly four years and have been very happy with it. We have not experienced any extended outages, even after ice or wind storms. Some outages are addressed in minutes, other times it takes an hour or so. They …
The call center is awful. It has taken me anywhere from 15-40 minutes on hold just to talk to somebody, which really sucks when you have to call back because they tell you that nobody needs to be home for them to check for low water …
What do you want to tell the Problem Solvers about?: BPU did 300-1000 dollars in damage to my property, they are threatening to cut my service if I do not pay to repair it. …
If I could rate them a “0” I would. The staff are rude and they have ridiculous rules and charges. They make it a task just to start service, and charge an outrageous fee to get service started AT A HOUSE THAT ALREADY HAS SERVICE. Their …
terrible! My services got disconnected, granite my fault.. I call customer service and tell her I want to make a payment to reconnect my services. (its 4:56pm) She says well the lobby doesn’t close until 7pm. I go to the office immediately, …
I’m not a person that misses Bill payments. I’m never late on payment or miss payments. I’ve never had service through Kansas BPU before until now. …
Revised: 5/31/17
I called today and spoke with a different representative, Stephanie, who was very willing and cooperative to setup service over the phone. She worked with me …
Absolutely, the worst customer service ever. They treat their customers like enemies and will keep you on hold for over an hour. There is no sense of urgency in the lobby at all and they are down right hateful. They shut me off without …
I do like this power company much much better then KCP&L! Hands down! They do same day turn on. You don’t have to wait for them to come out to your home because they can do it from the building! They are very lenient when it comes to shut …
I set up auto-pay and it was not supposed to start until March 13th. I paid my bill in full manually on February 28th. Two full weeks passed where my balance was $0.00. Then on March 13th, BPU took the money out of my account through …
Obviously we are basically forced to use this company as there are no other alternatives. After fighting multiple battles trying to get my power upgraded we had a water leak in the front yard at the meter which took no less than 10 calls …
I haven’t moved in to my new apartment yet, but all I needed was one call with this company. The wait times are just as bad as everyone says, mine was around 40 minutes. The customer service though is terrible, the lady started of well, but …
Not really a leave a review type of person, so if I’m writing this you know it’s bad….. To keep this short and sweet I’ve never has to call a utilities company for my bill being incorrect, every single month. Good luck if you are a new customer. I can’t wait to move back to the MO side because KCPNL makes things simple
Half our block had an outage of some sort Sunday evening. We did not, however, the BPU representatives that came to fix the transformer drove through our newly laid sod and tore the entire corner of our yard up. When I called to make the …
I moved out of my apartment almost three months ago and have been given the run around on a refund for my deposit for over a month. Then when I call them out on it they want to act like I am the one being unreasonable, when they got caught …
Im not comfortable relying on a service that wont allow payments to be made on the bpu website provided… It was my overstanding that the bpu paymentus link was specifically designed to do just that PAY YOUR BILL however your trusted …
This company is the worse electric company by far. Customer service is rude. Hangs up and they make no attempt to contact you with issues. We haven’t had power power 2 days due to issues starting service which has taken weeks and the issue …
I only give one star because I don’t know how to give less- a -10 is not an option. These people are rude and do not care about their customers in the slightest. Worst customer service in history. Why don’t they care? Because they are the …
Very unprofessional I’ve been on the phone for hours and still can’t get a hold of anyone nobody in the world Is that busy that don’t make any sense at all at least allow a person to leave a number and have call back option this is …
Never paid anywhere near as much for utilities anywhere else I’ve lived, and also have never had such terrible customer service from any utility provider. It’s bad enough that I would have not moved here for this reason alone.
I only have them one star because no stars wasn’t an option. We had a storm Saturday 7/22/17 and power went out at 10pm. It’s now Sunday 7/23/17 at 10:15pm and still no power. Yes I have called and reported it. I have 2 daughters and 1 is …
Not a good start at all. Gotta be the worst utility experience ever. Quit while you are ahead.
Asked me to send my social security number via a random email address or pay a large deposit to start service….? Company is stuck a decade in the past; must have a paper copy of the bill to online bill pay regardless of having an online account….very inconvenient and unprofessional service for 2021.
Shame on you! They are double charging me because I got LIEP assistance. I turned off my ACH and the bills they send me are incorrect!!! I received late payment charges because I have an negative account balance, aka a credit! You are …
They are not open during covid but you can go in the lobby part where you can pay your bills with cash or or the other machine accept money orders and checks make sure you have exact change for the machines that you pay cash with don’t forget to get your receipt
Customer service, what customer service! Only voice mail, no returned phone calls, but they are sure Johnnie on the spot when it comes to collection procedures. …
Update 4/30/21:
The automated phone service on BPU’s end is malfunctioning. You put in your acct #, passcode, verify then it goes silent. Please fix the issue so I can pay my …
Can someone explain chargers
“Other” mean? The whole charge on “other” is higher than my bill???
Wait time is ridiculous. Makes me cry with rage EVERY time I’ve had to call. This isn’t even one-star service.
Customer service is garbage, they’ll have you holding for 30 min to an hour just to get hung up on
Why do you send out these so called TREE EXPERTS out to cut fallen trees of power lines and they don,t even take away what they cut down, by the way these trees weren,t even mind, all the trucks have wood chippers on the back that they …
I switched banks in January 2021 and because their automatic draft does not allow me to update the payment checking and routing routing for 3 days, I had a payment return. I switched banks again in March 2021 and the same thing happened. …
I moved to wyandotte county in nov, after living in johnson county where it costs you mega bucks I was shocked. BPU is supposed to be a non profit??? Utterly and completely, ridiculously expensive. Base charges, UG payment in lieu of taxes, somebody is getting rich, Investigate investigate investigate
This service is outrageously expensive. There are all kinds of things padding the bill. Such as if, they have to use another service to be able to meet the demand, there is a surcharge for that. How is it I have to pay extra bc their …
Can’t even get a hold of a live representative and if you try to go down there, security will tell you to call 🤦♀️ …
Most expensive utility company I have ever seen or had to deal with and the customer service is atrocious. I can’t even live comfortably in my home because I can’t use the ac and have to keep the lights off at all time just to be under $500 …
The worst company ever to use. They are a bunch of scammers. Have not been able to login into my account on line to see how much my bill is for over 3 weeks now have not been able to get anyone on the phone to check my bill. No phone call. …
Being new to Kansas and therefore to BPU, I find it very expensive and, worst of all, from the beginning it is difficult to just have an actual conversation over the phone, they seem to go to great lenghts to shield themselves from being …
I have been happy with my service and the rates are no different than other services. I love that this is not a for-profit operation. When power was out across the midwest, we had power here because this is a small, local utility. I …
You can buy a $50 meter can for an Evergy service, but BPU makes you buy their meter can from BPU directly for over $300.00 You don’t have a choice. Something smells fishy here. That’s an insane markup.
I contacted BPU for an option to pay my service w the exception I needed sometime. Well I was thrown into a plan that would now require me to make weekly payments opposed to my monthly payments. Which is a huge inconvenience for anyone. I’m …
My water was shut off when I paid the wrong amount by accident. I was told to get online and pay the balance and my water would be restored that day. I did that. I even called to let them know it was done. They called back two hours after …
Too high bills. Two years ago we would get bills around $300 and now we are getting in $500 line even tho we been using same amounts of water and electricity..
Suppose to be a non profit but they’re more expensive then other companies in the metro.The extra added fees outside of your usage cost more then your actual usage. Ridiculous that you have to keep paying for the recycling program even if …
Frustrating trying to get set up in a new house. No one will talk to you it is all automated and does not make since
I’ve been trying to get things straightened out with some of my properties nobody there seems to know what they’re doing.
I give me information and I can’t even get the bill to the right address this company is very incompetent
The power went out so we called and its been 4 to 5 hours and still no power. My grandpa can’t take the heat because he is going through chemo for his cancer and it causes him to have hotflashes and me and my grandma both have asthma and it …
Every summer there is always a power outrage. BPU is valued as a $200MM company and doesn’t know anything about customer service or rarely fixes any of the situations. They are an embarrassment for Wyandotte county and terrible water and electrical service for the community.
If I could give them a lesser rating I would. Id rather burn my own money than move into a community with this horrible shameful monopoly of a quote unquote “business” again. Lesson WELL learned you are trash and totally incompetent of the …
Horrible customer service from the lead Laronda. She literally answers with the bare minimum information so you have to continuously email back and forth to get answers. Her tone is blunt and rude in each message and she never answers her …
By far the worse utility company I’ve interacted with, all the way from starting service, expensive as hell, difficult to get in contact with, I guess that is what a monopoly does.
Moved to Wyandotte in April 2020. I was told by bpu my deposit would be $400 plus $100 connect fee. Wow! Got my 1st bill and it was $552. That’s almost as high as my freaking rent. Paid it in full before the due date. Every since then my …
Holy fees! Look at all that extra bologna on your bill. Wish I owned the company. They Robbing us pour folk daily.
Today, a BPU employee pulled “an old phone line” from the poles outside my house after dropping it, forcibly, onto my truck in my driveway. The “old phone line” was, actually, my active internet line. When I told him my internet was now …
If I could give them no stars I totally would !! I hate that I have to do business with them due to no other light company nearby, representative are rude as ever I wouldn’t wish no one to do business with this company if you have options PLEASE GO TO ANOTHER COMPANY
The amount of times I have lost power for HOURS living in the BPU area is absolutely ridiculous. Their system obviously is very flawed and I have never heard back from an actual person whenever I have called. Horrible company.
Their practices reflect how little regard they have for the communities they serve. Just a few blocks outside of BPU’s service area and one short phone call is all it takes to activate utilities and be treated like a valued customer. BPU, you can do better.
The worst utility company I have ever had to deal with. Power always going down. Rates are extremely high. And customer service is poor.
This company is criminal. I never thought I’d choose a home purchase based on it’s utility servicer, but I will never buy another house that is serviced by BPU again. I’ll be submitting complaints to BBB.
I know we all complain about BPU and even I am guilty of it. My biggest complaint is of course the rates, it’s just so high to keep electricity and water in WYCO. Some CSRs can be really tough to deal with. But in the last week my parents …
Paid my bill 5 days ago, they still came and cut my service off. You cannot reach anyone on the phone and they say its gonna take an undetermined amount of time to turn it back on. When it shouldnt have been cut off in the first place. …
Recently moved into an apartment complex that uses BPU and set up auto draft payments. For some reason, they haven’t been taking the auto draft payments out of my account even though the bill says not to pay due to auto payments. As a …
I’ve never lived in an area where the power goes out so frequently, honestly this occurs at a minimum once a month. This infrastructure is beyond outdated and the responsiveness to restoring power is painfully slow. Today is thanksgiving …