If you’re looking for a heating and cooling expert, we’re here to help. We have the expertise to get your H.V.A.C. systems running smoothly. Call us today to find out more information.
| Thursday | 8AM to 4:30PM |
| Friday | 8AM to 4:30PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 4:30PM |
| Tuesday | 8AM to 4:30PM |
| Wednesday | 8AM to 4:30PM |
836 Fairfield Ave, Bridgeport, CT 06604
(Translated by Google) Very satisfied with the service and they are very friendly …
I have always found the representatives to be knowledgeable and pleasant to deal with. I had multiple questions and each was answered efficiently and with appreciation for our long time patronage. One dropped phone call is all that kept this from being five star.
It is always a pleasure speaking with the staff, whether with the office or service technicians. This morning, I had the pleasure in speaking with Jessica. She demonstrated her professionalism and knowledge, more than I even expected. She …
Kaufman Fuel is always there fast when we need help. Courteous , friendly staff too!
Jessica was concise, consultative, and conveyed all the facts and programs to offer me.
Absolute pleasure talking with them trying to correct a possible mistake.
Kaufman service is excellent the Technician repaired my leaking expansion tank with a new one and now the furnace is working properly now. Thank you Kaufman you are the Best!
I have great service every time my furnace needs cleaning. The technician was quick and to the point and I’m very satisfied with his work.
Had a wonderful discussion with Jessica in customer service earlier today. She was kind, knowledgeable and very helpful. Pleasure working with her today
I have been a customer of Kaufman Fuel for more than 5 years and i have to applaud their technician, Ed, he has been great at servicing and maintaining my furnace. All my experience with Kaufman has been good. The office reps have always …
This is the FIRST TIME IN ALL THE YEARS I’VE USED KAUFMAN that the person on the phone was able to explain to me the bill in a way that I understood. Her name is Ashley and she was terrific. I liked the others prior to her but always gave up and did not understand.
Jessica is fabulous. Spent all the time we needed to figure out some complicated billing and warranty issues. Thank you, Jessica! Congratulations, Kaufman for having her on your staff!
Kaufman fuel worked very hard to fix our air conditioning. They sent technicians promptly and stayed with the problem til it was fixed. We would recommend them for both heating and air conditioning. Spoke to Ashley today about oil tank protection plan. She was so helpful.
Excellent service!
Jess was the best!
Overpriced in all what they do…
excellent
Unprofessional and rude. Save yourself from them.
Excellent Service Great staff
Great service.
Excellent service!!
Not sure why these guys have such a high rating on Google, they blow.
Best customer service you can ever ask for. A++++
Professional and eager to help find best solution for customer need.
Always excellent service.
Great service and communication by Ed, thanks!
Ed, my service technician, was excellent. Thank you, Ed!
great customer service very helpful
Super helpful, always professional, and they do great work (the first time).
The delivered very poor quality oil. Zero support once I reached out to them.
Thank for for your quick response and courteous and efficient service. The technicians are always professional and polite.
The technician showed up on time, did the necessary maintenance and left. Perfect.
Been a customer for almost 20 years and Carolyn is one of the best associates ever!
Kaufman Fuel is a friendly company that provides great service.
Worst service ever we wanted oil not to get our tank ck reported to bbb
Excellent service, amazing professionals that will performed their job with a great attitude. Will recommended at anytime.
My contact was professional, friendly, and courteous! Thanks you!
First of all I would like to thank Carolyn, dealing with a little problem and she was very perfessable about how she handled it, so to her, keep up the good work
Tremendously overcharged a little old lady that needed a new boiler. Terrible customer service!
Accounts receivable person hung up on us
Awful. Get other quotes!!!
Fantastic customer service! Always willing to work with you and your budget. They truly care about their customers.
Great company and excellent respond time! Always a pleasure working with them. They answer any questions I have immediately.
Great service, competent and friendly servicemen.
Office personnel always ready to answer your questions.
Thank you
Signed contract @ $2.749, charged at $3.799 after 800 gallons delivery. It is a big trap. Customer service is terrible!
very dissappointed in the customer service
Very competent service representative
Excellent service
Wonderful technicians
Prompt and polite
Knew what they were doing
My parents converted over from gas to oil and they decided to go with Kaufman Fuel. They were really pleased with the work Kaufman Fuel provided for them.
Thoughtful and thoroughly answered my concerns/questions regarding budget plan and oil burner service contract.
Thank you for your courteous agents via the phone, always patient and helpful and the drivers who deliver the fuel oil, they are the best, friendly and polite.
Judeah was very helpful.
The service from Kaufman has always been very friendly and knowledgeable.
Outstanding customer service. Jessica, was knowledgeable and very helpful.
Sam is the man, discovered the root cause of my heating problem!
As a new homeowner, purchasing oil was new to me. Teresa, was very helpful and I was extremely pleased with my purchase.
Kaufman always fixes anything quickly, whether they replace, fix or work out your budget
Your Service Technician Ed Bender is fantastic! Best experience I’ve had with Kaufman in the past 20 years!!!
Very professional and did a great job of fixing our fuel tank plug. I would highly recommend Kaufman Fuel.
Always a positive experience working with Kaufman
Great customer service and sales team. Brenda is super friendly and is a pleasure to deal with.
Prompt, courteous customer service ensures that all my heating and air conditioning needs are met. Staff very professional.
Ed was phenomenal. Very knowledgeable and thoroughly explained why I was having the issues that caused the problem. If service is needed again, I’ll be requesting Ed.
John is Great Tech! Thank you.
Aside from this customer svc was AWESOME!
Just awful, cancelled service and they still delivered over my contracted amount for a lot more money, after telling me a month before that they couldn’t deliver because my tanks were full. “Delivered” 250 gallons a month later with my heat …
I called about an oil leak and Kaufman came promptly by 8 AM and fixed the issue. A very reliable company and I highly recommend them Eileen C
I have been with Kaufman Fuel since 2003. I have always had excellent service whenever I had a problem.
My entire upstairs is not getting heat from a BRAND NEW Kaufman installed heating system. And the tech they sent has no clue what is wrong and basically said keep the downstairs running all weekend to get heat upstairs…REALLY, Kaufman?
Technicians are always friendly. Every time I call I get same say service.
Service has been prompt,courteous and efficient. Technicians very knowledgeable and explain what the are doing and how to maintain system.
Highly recommended.
Sean was fantastic and offered suggestions to heat room better in addition to repairing problem!
Make sure you read the contract before signing ! A week before expiration of my contract they delivered 270 gallons at $1.25 more than my price protection plan ! Glad to be done with this company !!
Such nice people – all of them – even when I call late on a frigid winter night because our furnace has stopped turning on. Kaufmann really cares about their customers.
Vinny had a good understanding of how the coil works as well as the flow of the water. Afterwards, they shower spouted hot water as it should have. He was very personable and didn’t rush through the job.
The technician, Omar, was extremely polite, courteous, and well-mannered. Very professional. The technician answered questions that I asked him in a concise manner. A pleasure to do business with.
The last several times I’ve spoken with Pam. She has consistently been helpful and considerate. She understands my current situation and has offered helpful suggestions.
These people are rude. Deliver unreliable service and worst of all they change rates on your contract. They have been been a fraudulent comany for some time and currently are unDer investigation for falsifying contract and stealing from …
Maintenance Call:
Tech arrived in the early part of the 4 hour window. Seemed very pleasant and knowledgeable, and very polite I couldn’t be happier with this appointment.
Brenda was great helped me work out a deal I was comfortable with and it’s been a pleasure as a new customer sending positive vibes thanks
We have been customers for 35 years. This company has always been very reliable, fair, and great to work with. I recommend them for any oil needs you have.
I’ve been a customer since 2002. Their service people are always on time, efficient at their work and leave everything clean. It’s reassuring when I see a lot of the same techs coming back year after year.
Great quick service. Friendly and courteous technicians. Like the heads up text for arrival at the property.
Have been with Kaufman fuel 20 years always quick
And professional service they have met my needs in heating and air conditioning highly recommend
Very knowledgeable and helpful – it was our first inspection and service at our new house. I am more confident that the heating system will continue to work this winter.
John was just here to do the yearly cleaning on our furnace. Excellent, clean work. He also purged the air from the system when I told him about pipe gurgling. As usual, Kaufman gets it done.
Stay far away from this company. They replaced an air conditioning condenser for a family member. In the four years since replacing it, they have been out numerous times for service calls. Now they want to charge over $1,000 to diagnose …
Impossible to end Automatic deliveries even once contract is over. Tried calling, emailing… And still the trucks keep coming filling oil tank to the top even at end of spring after emails to stop filling tank because im looking to make …
Kaufman has always been professional, efficient and caring. I appreciate their good work and help over the years.
I am a 25 year + customer of Kaufman Fuel. Annually sign an automatic contract. This year’s contract concluded 7/29/20. Surprised the oil truck hasn’t come by yet this season. Today, November 29, no heat in the house, no oil truck and …
Changing to Kaufman Fuel was the best decision we ever made. They are professional, responsive and competitive. We are very happy with their service.
Had a serious problem with my furnace today, serviceman John came out, fixed it quickly, and also discovered that there was a large buildup of soot in my chimney that he promptly broke up and cleaned out, my furnace is like brand new since …
The crew at Hop Energy, specifically, Kathy, at Kaufman Fuel, are ace professionals, always at the ready to help resolve any issue, big or small. Happy to have been with them all these years and looking forward to our continued partnership.
If you order a set amount of gallons from this company you should measure your tank if you can before and after the delivery. I was short 5.25 gallons after my delivery. I wonder how many times they shorted me in the last four years. The delivery manager couldn’t care less her statement was our meters were just certified.
Had to sign up with google to write my first review,to mention how pleased i’ve been with Kaufman,this being my 13th yearly contact. It’s always a pleasure talking to Carolyn,she answeres all my questions immediately,explaining my contract …
Excellent service. We’ve had Kaufman for many years, and the service has always been very good.
Appreciate the high quality and timely completion of”no heat” service call yesterday by Sam Zapata. Furnace back in operation. Beyond handling the service call well, he put in a marketing push for Kaufman indicating your service was better than competitors, and this may well be so! Kudo to Sam.
Excellent customer service. Eager to resolved issues in a professional and courteous manner. I was more than pleased with work that was done in my home. The technician was meticulous, tidy and took the time to show me what was done.
Stay away this Fuel company. They will increase your Fuel price w/o any notification. I was charged $4.99 when the market price was $2.11. I already called them to cancel my account, but they still charged me $541.32 as the service invoice even they don’t provide any service.
Very helpful and professional, thank you for taking time and asking all my questions..
I have been with Kaufman fuel several years. Every one I have dealt with has been great, helpfull, kind. When I had furnace issues they came quickly & had it running fast. Great company & staff
I had a bad experience. My mistake was going through a nationwide company that referred me here and insisted I pay them in advance. To be fair I expect I’ll get a refund of the amount I paid, which was $700 more than what was delivered. …
Right on time as promised. Very pleasant technician. Explained the steps he would be going through. He found a leak in the AC unit and was able to correct. Excellent job!
I have used Kaufman fuel for many years, there is a woman Pam Hutchinson, who has the patience of a saint, a calm voice and explains everything to you, especially when it comes to costs. I highly recommend her~Excellent at customer service!
Awful customer service! I called to inquire about my interest in setting up service. I made it clear I did not want to commit to anything right this instant.The woman with a piss-poor attitude hung on me when I would not provide my name. I …
Kaufman fuel is a terrible company. They continued to fill my tank even though I never resigned a contract. They charged me $3.79 a gallon! When I called for 24 hour service my call was never returned, and their customer service is rude and …
Emergency call as boiler shut-off overnight and they came out first thing on Saturday and restored the heat. Appreciate the quick service and clean work.
January 14, 2020 service
The work was done quickly and the service technician was very nice. However he was given the wrong measurement and had to leave and return with new part. Also, …
Fast efficient customer service, Jessica knows her stuff and saved me money. Today is a good day because of Kaufman fuel.
I’m glad I chose Kaufman Fuel. We switched from Sippin to Kaufman because of Sippin’s poor customer service–they actually pitted my husband and me against each other to try to get access to our garage security code for easier delivery …
Called today and the service rep was great. He solved the problem and pointed out a problem with the hot water tank that will keep that from becoming an emergency. Five stars. John Bickel Fairfield Ct
Good service; very happy for years; technician John did annual service today; very professional
I was stuck in a jam and it was my fault, but Kaufman Fuel’s customer service was incredible. What should have been a stressful situation was not because of the people I spoke with at Kaufman. Thank you for your help that day!
This was our first service call since we joined Kaufman Oil. Our technician Sam was thorough and efficient and respectful of our property.
I wish I remembered the name of the service tech who came to look at our central AC. He deserves a raise. When he realized that he didn’t have the right size filter in his van, he apologized a million times. Then when he was leaving, he …
Karissa told me how many gallons I had signed up for and how many gallons we used. She explained clearly the cost, current prices and Price Plan maximum. She even promised to send some of her clients to me so I could explain the plan to them.
Always professional and informative!!! All their HVAC service people are great. Ed is awesome and explains things clearly! Thank you!!!
A compliment to technician John-came on time, was pleasant and polite. Appeared informed. The best was his ability to diagnose the problem from a noise I reported over the last few days, inspecting a few things and finding just what he …
Kaufman Fuel has served our heating needs for over 42 years, including a generation before us. The office, service, and sales staff are pleasant, knowledgeable and efficient. Regular service and emergency service are prompt and reliable. We …
Today Gary came from Kaufman Fuel to check over our furnace and tank. He was very thorough measuring our tank and noting we had oil hot water.
He also filled our oil tank. All was done very efficiently. …
I wish I had found Kaufman Fuel years ago! Everyone there goes above and beyond for us, the customer. My 1st month with them my furnace broke….then my hot water heater. …
Kaufman Fuel Tech Account/Support is absolutely excellent. Why, because they have Lauren; who is knowledgeable, personable and get’s things done right! She is a keeper… And in my opinion deservers a promotion and a raise!
Xmas morning no heat. They were there in 1 hr. Bravo
One of the best oil company in CT!
Kaufman has provided excellent maintenance and repair service, and outstanding customer service for my family for the last 20 years. They are reliabile and provide cost effective solutions to our heating and air conditioning, challenges.
John Levesque Serviced our furnace and hot water heater today he did a outstanding job. He was very Thorough, Friendly and Polite and I would highly recommend Kaufman. I am writing this on behalf of Marie who recently passed away and can …
Fast, efficient service every time. It’s so nice to know that Kaufman technicians are always there to help out. I had no hot water today. The repair took less than 20 minutes. The technician was careful to remain safely distant and wore his mask at all times. Thank you!
Had a great conversation with Pam in billing/service for the renewal of my oil contract. She made the options easy to understand and helped me make the best choice given our budget. We have been customers for 36 years (formerly Kaufman …
We had our annual furnace service and cleaning from Kaufman Fuel today. Our technician, John was prompt, friendly and professional and explained everything he was doing. We appreciate him taking the time with us. Thank you.
Although it was difficult to get through as they are busy, their customer service representative, Nigeria( hope I spelled it correctly) was very helpful in resolving my issues. Very professional.
I recently had my in-ground oil tank removed and a new tank installed in the basement. The team that arrived to accomplish this work were employees from Kaufman that installed the new tank, and employees from a Kaufman contractor that did …
Kaufman fuel has been my oil provider for over 25 plus year- the experience has been wonderful. They are always seeking out new ways to improve their services to the customers. Their service representative Pam was very knowledgeable and …
John the technician was extremely knowledgeable and explained in detail what was wrong with our furnace. He was very polite and helpful. It was a pleasure to have him work on our furnace.
The service call was completed, but the job was not. Our service technician was friendly, competent, willing and resourceful. He could have done it if the parts that were ordered were complete, but they were not. This is also a job that had …
I have been a customer for over 25 years and have received excellent service from servicemen and customer service reps. That experience continued this morning when I spoke with Jonathen on the phone, he answered all my questions promptly and was very professional.
Highly experienced technicians for both heating and air conditioning. Customer support and billing are top notch.
I couldn’t be happier with Kaufman Fuel. Our family was a part of the Alaimo Fuel company before Kaufman bought them back in the 1960s. Have not used any other service.
Very helpful customer service and prompt response if there is any problems.
Kaufman goes above & beyond for their customers. 30+ year customer, never dissapoint. Work crews always very pleasant & respectful. Takes time to explain to those of us that have no understanding of these things. Thank you.
Once again, this year, I am delighted with the service that Kaufman has provided. Their service technician, Ed Bender is OUTSTANDING! This is the second year he has serviced the furnace/hot water unit that Kaufman did such an excellent job …
Rarely make reviews but had to comment on the great service we received yesterday. We returned from trip to find that boiler was no longer working. Sam, our technician,showed up quickly and then provided a brief tutorial on the workings …
A service tech job at Kaufman is to sell a new boiler, not to clean and service the one you have.
Service person was prompt, neat and explained all the work that was done upon leaving.
I spoke with Jessica today and she was knowledgeable and very informative. Good service!!
I have been with Kaufman fuel for over15 years and they have NEVER failed me. I had my annual burner servicing today, and Barry is the most efficient,courteous and knowledgeable burner tech at Kaufman. He’s been to my house in the past, and “knock on wood” I never had a no heat call during the winter.Keep up the good work.
We had our boiler serviced on A Friday and had no heat on Sunday when the outside temperature dropped. Kaufman came out and discovered the valves were still closed. He quickly solved the issue and heat was restored. Great prompt customer service. Thank you Kaufman.
With winter coming and the increase in oil prices it is a very worrying time for us all. As a Senior citizen on a fixed income it is a concern. The customer service department at Kaufman has been so professional and helpful. …
Late Sunday evening I discover the furnace isn’t functioning and the outside temperature is dropping. I spoke to the service tech and ran through a few checks by phone. John, from Kaufman was at my door in half an hour, discovered the …
We had a hot water problem. I called Kaufman and was given a window for the service call. The recharge made it quickly. He was professional, quick and fixed the problem. He explained what he did and why. Great call.
Called this morning and told Pam out thermostat had broken and we couldn’t stop the heat except to turn furnace off. She did some checking, and got us in for a service call today. About 45 minutes later a received a text saying tech on the …
We have been with Kaufman Fuel for over 36 years. Their technicians are well trained, neat and friendly. This morning we woke to no heat and made a service call at 8:35. By 9:15 Carlos, the technician, was at our door and diagnosed and …
I was hooked up with Kaufman through Heat USA and they’ve been nothing but great for us over the past few years. Phone operators are friendly, helpful and customer oriented, and the guys they send out seem honest and straightforward, which I always appreciate!
When I called the office today needing help to receive by email a price plan that has a deadline to respond by and I had almost forgotten about and called them just before the deadline, they were very helpful. Then I was having trouble …
Carlos was great. Diagnosed the problem immediately and fixed it. Very personable, l enjoyed him
Excellent customer service that checks all the boxes and plenty of options to help make good decisions for your family.
I continue to be very pleased with your service! We called at 8 AM & the service man was at our house by about 10:30. Our furnace is fixed! The repair man was very pleasant. We have been given good service by your technicians & oil delivery men for almost 40 years.
We have been using Kaufman Fuel Oil to supply us with heating oil & to service our home heating system. They expertly serviced our furnace at our last house from 1988 until 2019 when we moved to another house. They continue to service our …
I have known Kaufman fuel going back to when I was a child and my parents used them. Everyone is courteous and provide great customer service. However they have this program where they drop fuel every month to determine my usage when I can …
Very grateful for Kaufman. Have always been there when I have an emergency never missed a scheduled delivery.
I finally got a hold of someone today and she was so nice. She helped me get an oil delivery and a cleaning. Thank You so much
I have been a customer for over 20 years. Always reliable service, including holidays. Staff is extremely friendly and knowledgeable.
Jessica was really nice to speak with. She answered all of my questions and was very polite. …
we moved to Kaufman fuel last year and have been very happy. We are continuing this year. Luna the customer service rep was very patient with me and explained everything in terms I could understand!
A great experience with a courteous and professional representative. She was most helpful and addressed all my needs and concerns.
Judith Marks-White
I called for emergency service at 12: 30 AM and received a call back at 12:45 AM. The technician was great and arrived before the ETA. Great service. Thank you.
sent a demand letter for bill I previously resolved. Called and Kaufman confirmed I had a zero balance and then I received a notice from a collections agency months later. Not happy at all!
Thank to John who came by, he was a life saver. Our oil was leaking and we had no heat and he was a huge help. Thank you again.
I called Kaufman Fuel today with a few questions I had pertaining to the new furnace and central air units I had installed in my home in May of 2021. I had the pleasure of speaking with Jessica #9082, whom I found to be friendly, courteous, …
I have used Kaufman for the past 12 months under a contract. They deliver quickly and their lock in rate was great.
The customer service representative Ms N. Wilson was very professional and helpful.
My experience with Kaufman fuel is excellent . They always are responsive and caring
Our heat went off and house got cold. I called for service. John arrived within a half hour he found the issue and resolved it quickly. He saved us from further damage that could have been devestating. Thank you John
I am happy again after speaking with Jessica. She was professional, knowledgeable, patient and answered all my questions about the services offered by Kaufman, she represents what the services are about, pleasing the customer.
Dorcas
I had to call twice because I forgot to ask a question. In both instances, the representatives were extremely helpful and pleasant. They took care of my needs immediately. Janice was able to clarify some information my pricing and cap. I was relieved to know that I am paying well below my cap. GREAT Customer Experience!!!
My Parents dealt with Kaufman Fuel for many, many, many years. After they were both deceased, my siblings and I continued with Kaufman. Each year I am notified and I negotiate the best deal to fuel and service the house with my financial …
My husband and I have been Kaufman Fuel customers for 38 years. We pay for an annual service plan and take advantage of the Cap Price Program and monthly budget plan. It has been a positive experience. Their representatives are …
I have been a customer for several years. Today I received a call from customer service that was a little unsettling because it seemed I was in arrears and I didn’t understand why and how. I was made to feel that I was trying not to pay …