One manager is fantastic! The rest of the staff are rude and unhelpful. Extremely poor service. I have a warranty on my ring there and I don’t even think I’ll keep up with the service on it. I’d rather go somewhere else and enjoy the people who are taking care of my precious, sentimental jewelry. Such a disappointment.
I honestly wouldn’t even give this business a star at all. I wanted to return a necklace that was bought for 240. 2 stores later they claim they don’t have enough money in the drawer. So the manager supposedly calls a third store and they …
The customer service could be improved. I bought a watch and within a week of purchasing the roughly $400 watch the battery needed replaced. The battery was not supposed to be changed in the store, but someone changed it in the store. This …
Everytime I go into Kay Jewelers it is always a very good experience. The sale rep is always very professional and they only help me find stuff in my price range. They don’t pressure me into buying something I don’t want although they will …
My husband bought me a mother’s ring with all our kids birth stones in it and customer service was ok but I haven’t had my ring for a month and a stone has fallen out already. I was mortified. My ring looks cheap and is cheaply made. I’m hoping they can replace my stone quickly.
My wife and I went to the Kay Jewlers outlet in Simpsonville,KY. I purchased a new wedding ring for myself,trading in my previous ring, I upgraded and had to have my new ring sized.They sent my ring off and promised a date of two weeks …
Barb was patient, helpful, professional, and got us the best bang for our buck when choosing the special piece we purchased from Kay Jewelers. Nikki and Adam assisted with the inspection warranty process and so far everything is great. The ring is beautiful. Thank you!
I go in for my warranty check on my 2carat engagement ring, the lady takes both my enhancer with my ring. I did not purchase my enhancer at Kay. So I ask if she will give me my inspection receipt she says we will email it. I walk out. 2 …
My fiancé and I have had multiple struggles with Kay after getting engaged this past Christmas. But, after finding the right person to help, I cannot thank this location (Summit mall) enough, especially Danielle. Since December, my ring has …
Worst customer service ever! We bought an expensive bracelet highly overpriced and it kept on breaking we paid for the repairs out of pocket, until it came to a point we decided it’s a piece of garbage, so we went over to check their return …
Wonderful experience, after Jared was not willing to work with me, on a trade up, after being a long-time Customer! Picked out a wide, diamond band that was altered to accommodate a mounting for my center stone. I wasn’t the happiest, …
My husband bought me the Most Beautiful Rose Gold Diamond Ring for a replacement of my old ring. I am ABSOLUTELY blown away. I recently visited the store with him. The employees and selection is outstanding. I Humbley thank you. God Bless!😂🙏 …
I work all the time so it’s very hard for me to get places I needed a ring guard and came becuase the store saidn it was open you would think that it being a Friday and this store being so close to corporate and malls starting to lose …
The store is very clean and merchandise is all in view and very pretty. Love the lighting in the store, it makes the jewelry sparkle very nicely. LEXI was the store associate who worked with me this week, and she was fantastic. Not only did …
Great experience working with the staff at this location. The store manager helped me with a issue that I had that started December 29th, 2021. After a few months of dealing with a issue created Kay Jewelers customer service and the Manager …
Was looking to buy an expensive necklace for my husband .
I walked and was waiting for the gentleman with the green shirt to greet me. He then gave me this weird look. …
We bought a ring 5 years ago from this store and recently needed some paperwork- we had moved from this location and worked with another store at first to try and retrieve it. Anyway. We couldn’t do that- so we had to get in touch with …
Came in to ask about my wedding rings being cut off and what they could do to help me out with them. They were very honest about the whole thing as well as very kind and informative. Needless to say, I am getting custom made rings using the …
I would advise you to ensure your representative puts notes in your account of everything they say you that’s included and take pictures of notes applied to your account. Beware of some representatives (okay at best in store service) but …
Be careful going in. I went in today to get my ring cleaned and get a sizer. The lady short, short brown hair comes back and tells me that I have 3 lose stones inc my center one which was just done 6 months ago. She then told me to tighten …
Friendly staff. Super helpful!
Nice…gd customer service
Love the personal service you always receive.
Barb and Allison are great
Great customer service and friendly staff!
Is very nice to me good quality stuff
Good service. Mostly friendly staff.
Thank you Barb for being so patient with my indecisiveness and giving me a great deal. I’ll be back!
Much nicer and easier to deal with than Jared!!!
I’ve gone to Kay forever ! I’ve always gotten excellent service for everything I’ve purchased there
I had great service, just that had to wait awhile though due to the employee trying to upsell another customer
Gorgeous Leo engagement ring!
Awesome sales reps and they found me and my fiance beautiful wedding rings and was very reasonable
One manager is fantastic! The rest of the staff are rude and unhelpful. Extremely poor service. I have a warranty on my ring there and I don’t even think I’ll keep up with the service on it. I’d rather go somewhere else and enjoy the people who are taking care of my precious, sentimental jewelry. Such a disappointment.
I honestly wouldn’t even give this business a star at all. I wanted to return a necklace that was bought for 240. 2 stores later they claim they don’t have enough money in the drawer. So the manager supposedly calls a third store and they …
The customer service could be improved. I bought a watch and within a week of purchasing the roughly $400 watch the battery needed replaced. The battery was not supposed to be changed in the store, but someone changed it in the store. This …
Unless you like being lied to and over-charged – GO SOMEWHERE ELSE.
I paid nearly $10,000 for an engagement ring and I strongly advise anyone …
Everytime I go into Kay Jewelers it is always a very good experience. The sale rep is always very professional and they only help me find stuff in my price range. They don’t pressure me into buying something I don’t want although they will …
My husband bought me a mother’s ring with all our kids birth stones in it and customer service was ok but I haven’t had my ring for a month and a stone has fallen out already. I was mortified. My ring looks cheap and is cheaply made. I’m hoping they can replace my stone quickly.
My wife and I went to the Kay Jewlers outlet in Simpsonville,KY. I purchased a new wedding ring for myself,trading in my previous ring, I upgraded and had to have my new ring sized.They sent my ring off and promised a date of two weeks …
Barb was patient, helpful, professional, and got us the best bang for our buck when choosing the special piece we purchased from Kay Jewelers. Nikki and Adam assisted with the inspection warranty process and so far everything is great. The ring is beautiful. Thank you!
I go in for my warranty check on my 2carat engagement ring, the lady takes both my enhancer with my ring. I did not purchase my enhancer at Kay. So I ask if she will give me my inspection receipt she says we will email it. I walk out. 2 …
My fiancé and I have had multiple struggles with Kay after getting engaged this past Christmas. But, after finding the right person to help, I cannot thank this location (Summit mall) enough, especially Danielle. Since December, my ring has …
Worst customer service ever! We bought an expensive bracelet highly overpriced and it kept on breaking we paid for the repairs out of pocket, until it came to a point we decided it’s a piece of garbage, so we went over to check their return …
Very Good Customer Service.
The Associate was very nice and very helpful.
Very Sweet young lady. Her name is Cristal at K Jewelers at Summit Mall. …
Wonderful experience, after Jared was not willing to work with me, on a trade up, after being a long-time Customer! Picked out a wide, diamond band that was altered to accommodate a mounting for my center stone. I wasn’t the happiest, …
My husband bought me the Most Beautiful Rose Gold Diamond Ring for a replacement of my old ring. I am ABSOLUTELY blown away. I recently visited the store with him. The employees and selection is outstanding. I Humbley thank you. God Bless!😂🙏 …
I work all the time so it’s very hard for me to get places I needed a ring guard and came becuase the store saidn it was open you would think that it being a Friday and this store being so close to corporate and malls starting to lose …
The store is very clean and merchandise is all in view and very pretty. Love the lighting in the store, it makes the jewelry sparkle very nicely. LEXI was the store associate who worked with me this week, and she was fantastic. Not only did …
Great experience working with the staff at this location. The store manager helped me with a issue that I had that started December 29th, 2021. After a few months of dealing with a issue created Kay Jewelers customer service and the Manager …
Was looking to buy an expensive necklace for my husband .
I walked and was waiting for the gentleman with the green shirt to greet me. He then gave me this weird look. …
We bought a ring 5 years ago from this store and recently needed some paperwork- we had moved from this location and worked with another store at first to try and retrieve it. Anyway. We couldn’t do that- so we had to get in touch with …
Came in to ask about my wedding rings being cut off and what they could do to help me out with them. They were very honest about the whole thing as well as very kind and informative. Needless to say, I am getting custom made rings using the …
I would advise you to ensure your representative puts notes in your account of everything they say you that’s included and take pictures of notes applied to your account. Beware of some representatives (okay at best in store service) but …
Be careful going in. I went in today to get my ring cleaned and get a sizer. The lady short, short brown hair comes back and tells me that I have 3 lose stones inc my center one which was just done 6 months ago. She then told me to tighten …