We do trash in a whole new way by bringing Kansas City Disposal Services into the 21st century. We are locally owned by 3 friends and 2 brothers … See more
Read More| Thursday | 8AM to 4:30PM |
| Friday | 8AM to 4PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 4:30PM |
| Tuesday | 8AM to 4:30PM |
| Wednesday | 8:30AM to 4:30PM |
10011 Woodend Rd, Edwardsville, KS 66111
I’m totally happy with my service and cost from KC Disposal. They are professional and helpful. When I had a slip up…my fault, they were accommodating and kind.
Pick up is always on time and on the specified day. In my experience. trash is not left in the street after pick up. Yard waste and items left at the curb are always pick up as long as they are put out early. You have my business as long as you can keep your rate down bellow WM.
KC Disposal has picked up trash and recycling for several months and is predictable to pick up on the day stated unless holidays or weather cause a one-day delay. Saving $40 each billing cycle over WM is a plus as well!
They make you pay for 3 months at a time and then when you have to move they say oh I’m sorry we don’t refund but have a nice day. What a ripp off. Do not use this service they take your money it’s a scam.half they time they leave your can full and dont pick up.
My husband and I are very happy with KC Disposal’s service, and plan to continue using them. We have used two other services and feel that KC is the best by far.
The company picks up waste when they promise to, and charges a reasonable price. The only possible improvement would be an industry-wide switch to charging by some combination of weight and volume, so that minimal waste producers are not subsidizing high waste producers.
Very helpful with the situation that we are going through, unfortunately we had to cancel our service and Katie was very understanding and helpful. Overall excellent service and outstanding customer service.
Fast friendly service. Jeremy I think is his name who picks our trash up. Cheaper than any other trash company. Highly Recommend for anybody looking for reliable service.
Consistent service over the past four months. Have not had problems with missed pickups as ocurred with previous service. Appreciated the e-mail reminding of delayed service during holiday weeks. Great pricing
Kc Disposal has been reliable and prompt. I have never had to call them due to missed service (or any other reason). This is one thing I never have to think about – it just happens.
KC disposal has been a very reliable company for my family for years. I’ve been very satisfied with their services and great customer service. I recommend this service and give it 5/5 stars.
I have to constantly call for the truck to come back for either yard trash or recyclables. It’s a simple task. Pick up the trash that is properly placed at the curb. That seems to be too difficult for your collectors. I wish the city was …
KC Disposal picks up my neighbors trash. I just witnessed trash bags still left at the curb after the truck came by and picked up the trash. It appears it is not part of their job to pick up trash that happens to fall out of the trash bin …
I’m very happy with the service. So far you have not missed me. I was thinking since Thanksgiving was Thursday you would be one day late in picking up the trash so did not have it out but heard the trucks and got it out.. All of the other …
My trash is placed out on my scheduled pickup day at 6am as I have to be at work at 7 and have a kid in daycare. This week was the second time that my trash was not picked up. When calling to inform them that my trash was missed I was …
K.C. disposal is awesome! Fair price and excellent service! Met a worker named Jeremy?! Very polite and thorough! Thanks for your service! I HIGHLY recommend!
Great fast service, thanks Katie!
I had to call to have them send the truck back to pick up the couches I had already paid to have picked up. The truck did come back at the end of the day and picked up the couches. So overall, they did a good job.
Kc disposal is terrible. The past 2 months we’ve had nothing but problems out of them. My husband and I put the trash out every week at 6am and we came home to our trash and recycling never picked up. Husband called and they told us that we …
They haven’t missed a pick up (can’t say that about my old waste management company). Great communication. They call to let you know when service will be delayed by weather, holidays, etc. A+
We are so delighted we made the change. They did all the salesman assured their company could do. Plus the savings was within my new budget. Great job!
They are overall good! Missed a couple of times my recycling BIN and trash but contacted them and they got on it. Billing is so easy and when I got into an issue on my side financially they helped out so much! 👍🏼👍🏼 …
Our experience so far has been very good. This is a local service provider so I recommend this company for everybody. Like me you will have a good experience and it is cost-effective too.
Only down side is that the quarterly rate does not include yard waste disposal, you would need to purchase stickers for each bag of yard waste. Living in a suburb with no other way of disposing of yard waste it was a bit of an issue otherwise the service was great.
Customer service was great the one time I had to call. She fixed the issue with one call and told me how to handle it better if it ever happened again. Plus the owners and employees are good local people.
They have been good so far. I have had them for a couple of years now. I have had a problem or 2 with them which is why I didn’t give 5 stars but they did fix or resolve the issues I’ve had within a reasonable time.
Absolute WORST company! My KC disposal trash can was frozen shut this week so I put my few bags of trash in another trash can and KC disposal will not pick up my trash because it’s not in their can. If my trash can lid was frozen whatam I supposed to do? Take your money to another trash service!
Got through immediately (to a LIVE person) which was refreshing from having to deal with my other hauler. Pick up has been excellent so far. Couldn’t be happier!!!!
My house is often skipped. When I call to inform this company of their mistake I am told they will get it the next day. Again a no show. But at least they show up 1 to 2 weeks later “as scheduled”. Their recent payment issues are about to …
Excellent price and service thus far! It’s only been about five months since w switched to KC Disposal, but there have been absolutely no issues. Very satisfied customer!
The First run they didn’t pick up my Recycling. I called in told them about my experience with another company and having to call in on a weekly basis to get things picked up and asked if I was going to have the same problem, she apologized and got it picked up next day havent had any problems since
I was not give the correct size for my trash. I’m paying for the 95 and have the smaller one. I contacted the office when our service started and still have not received the correct size but in getting charged for the larger can. Would like for the correct size to be delivered
A Nice gentleman came to our door and offered us a deal we could not pass up. We were very unhappy with the larger management company we had used for years in our area and he came just in time with a better offer and better customer service and better truck service !!!!
Have been on time and neat, not leaving anything that may have fallen out. Great value for the price. Sales person was very friendly when we first signed up too.
When the owner of Kc Disposal came around my neighborhood. I was skeptical. I listened to his spiel and was still somewhat cynical. But after having it out with ‘waste management’ aka Deffenbaugh and not having trash service for awhile, …
Not good about picking up something that is not in the trash can { like a small to med size cardboard box with some trash in it} I called and they wanted to charge us extra for that. Also, we waited months before a replacement trash can was brought out 9 the wheels kept falling off the old one)
Great customer service, from a real person to answer the phone and handle service matters, to polite crews when I rush out to the curb at the last minute with my recycling. All this and very competitive prices for monthly service. Glad I switched to KC Disposal.
Great to talk to on the phone! Great customer service thus far. Keep it up KC Disposal on excellent customer service and great prices. Other trash services are not even close to this.
They did not pickup our trash or recycle today and their trucks went right by our house. I called at 4:25pm & got their recording for after hours. They close at 4:30 & I will not be able to contact them until 8 am on Monday. So our trash will be out on the curb stinking until who knows when. Not happy
Absolutely Horrible!! Customer Service is Trash, I had to wait 5 weeks for them to come pick up extra trash I had already paid them to pick up. I called weekly, sometimes 2 times a week to have them get it. Still took them 5 weeks. Then, …
Customer service was excellent – phones were answered by a person or return call was received promptly if a message was left. Garbage, yard waste and recycling was picked up weekly without fail. All staff encountered were courteous and friendly.
Changed trash service from Waste Mgmt to KC Disposal months ago and cannot be more pleased with the service at a significantly cheaper price. I have not had to complain about any missed or late pickups especially with yard waste as I did with Waste Mgmt. keep up the great work!
I had such high hopes with choosing KC Disposal over Waste Management, but I am now over eight months in and I still have to send them emails of missed picked up. I have called them, messaged, contacted them via Facebook, and get the same response of “will talk with the route manager.” It’s ridiculous.
Since switching to KC Disposal They have delivered on everything promised. One thing that frustrates me still is the use of paper bags for yard waste. If these bags have any moisture in the bag and sits out in the rain the bags tend to fall …
Thank you Katie for the assist and good customer service
I have a pic time stamped and dated and also pics of them driving past my house on Friday 6/24 that is when they said picking up trash
Just tired of horrible service
Kc disposal has terrible customer service. Had to go out of town for a family emergency and sent a payment in day I got back and still basically told me I’m screwed for yet another week with my trash even though they could have added me to the route. Acted like they didn’t care. I’ll definitely take my business elsewhere.
Good value over our previous carrier. There have been a few missed pick ups but they corrected it. They were a mess in the initial lock down days. Dropping trash everywhere and refusing to pick it up. Things have leveled off since then.
I have not had my recycling picked up in 8 weeks. I have called multiple times to correct this problem. My trash gets picked up, but not the recycling. I’m not sure why it is so difficult to correct this issue. I guess, my next step is to bag up my recycling and dump it on the doorstep of your front office.
I have been very happy with KC Disposal. They are prompt, they communicate when a pick up changes, and the office staff are polite and helpful. I am 100% happy that I changed to KC Disposal.
Since switching to KC Disposal I’ve been more than please. Billing is easy and the service is outstanding! Almost cut my bill in half from previous service.
Changed to auto pay a few months prior.
Moved and cancelled service. They would not reimburse for the 2 months they never picked up trash. Called the office and they refused to reimburse. …
They used to be awesome but I think they got too big…now they’re just like any other trash company. My biggest gripe is with their customer service or lack there of. I only call them when they decide to change their software and I have to …
This company is amazing the hard work and dedication of the men who started this company is shown in everything they do. They truly care about their customers and give every moment the can into taking care of them and going that extra …
KC Disposal has far exceeded our prior service with Waste Management through cost and reliability. Only a single missed garbage pickup in 6 months of service (they got the recycle and yard waste).
Service was good until Labor Day weekend. Trash wasn’t picked up on Thursday morning. Called and was told the driver would swing by at the end of the day. Didn’t happen and it didn’t happen on Friday. Mondowss a holiday so we were told it …
done with this company they are never on time they come when they feel like it they never pick up their phones ever and this continuous rising costs did it for me they’ve raised the costs twice now and i’m done
I am very happy with the service I have received from Kc Disposal. I was rolling out the bins and the driver got out and assisted me. He said “Good Morning” and said he was happy to help me.
Not a good service. I am a new customer set up an account paid for my first three months and never got my bins. Now that I called to cancel and ask for my refund KC waste only want to give me back 75% that’s not fair! I’m in a battle to get my FULL refund!
Great service. Good price
I wanted zero. This company talked to my tenant while canvassing my neighborhood – later they emailed him a service contact (which he forwarded to me) which I immediately told the company I did not want! He was not authorized to enter …
Horrible HORRIBLE “company.” Had to call weekly because they would not pick my trash and/or recycling up on scheduled day. They would put me on perpetual hold every time I called. Literally paid them to do NOTHING.
KC Disposal skipped my trash (again). This time they said they would get it the next day.. but they didn’t. …
Pro: decent price per quarter.
Con: Missed our trash on our second week of pick up after moving into a new house. There is a steep ditch on each side of our narrow driveway and there’s …
They are running a racket here. Such a shame. They sent a guy to our neighborhood to sign up folks on his iPad. He told me that I wasn’t signing a contract and that we would get a call in a couple of days to confirm details. Never got a …
Satisfied for the most part besides the confusion the initial rep told us what we could throw away, for example the 1 bulk item per year had to be limited to certain items and not the old refrigerator that we wanted picked up. Was also …
KC Disposal has gone above and beyond in service, especially in comparison to Deffenbaugh. Our bill was slashed in half switching to KC Disposal from Deffenbaugh and we were given the HUGE garbage cans (waste and recycling). Customer …
KC Disposal rocks!! At first, I thought it was going to be too good to be true (the way they claimed that they could be so much better than the service we had before). However, they have KEPT their promises and are doing a spectacular job!!
Honestly this is an overall great company. We had a couple concerns in the beginning and I brought them to their attention and the concerns seem to be resolved. I’m glad I chose this company. They have the best price out there for trash service.
Our trash pick up was missed a couple of times and our yard waste was missed once. Had to call to get it pick up the following day. Pick up times vary from week to week. I do appreciate being notified on days the pick up will be delayed due to a holiday. You do get put on hold quite often when calling in with concerns.
Given a card reading “Expect our carts to be dropped off 2 weeks before start date and cancel service when we deliver the carts.” Which I agreed to and signed for. However, that signature apparently stated I had to cancel within a week of …
Prices are great, service is always prompt and contact is always courteous. In addition, they call to let you know if pickup is expected to change due to holidays or weather (once). I strongly recommend KC Disposal!
I’m not happy with the service. They have missed saveral pickup dates. They have a great service where they can pick up what’s missed. One problem. Their trash operators has to have bad vision for they picked up my neighbors but not mine but checked off on it like it was picked up.
KC Disposal is priced to beat the competition! They are timely getting our trash picked up each week. The are good at communicating reminders for weeks we have holidays when they come one day later than the scheduled day.
So glad I switched to KC Disposal! They do a better job at a lower price and are always pleasant on the phone. If you’re looking for a trash service, choose KC Disposal!
They did not pick up my trash. When I called they said it was because the lid was more than an inch open. I pushed the lid closed and asked them to come back and pick it up. They said it would cost me $25 to come back and get it. SCAM! They were very rude on the phone.
The weekly trash pick up is great. However when we switched from another company to THIS one, I saw that their trash cans are about 1/2 the sz of all the other trash companies. The prices are cheaper, but then the trash cans are much …
They blew the competition out of the water with their rates! So far, so good!
They do have some growing to do, and perhaps easier payment methods, or at least …
KC Disposal has lived up to everything they said they would do when I was approached by the company back in Summer of 2018.
They provide a top-notched service for an excellent price. …
VERY RUDE and unprofessional customer service. The manager was the worst. I called to ask about service, was passed through several people, then when I asked about the size of the garbage bins, one of the “sarahs” there said “the size is …
I called the office to complain or ask question why one of my trash bag didn’t get picked up.
a new Customer my very first pick up. The lady who answered the phone after …
I have NO complaints. Service is consistent and leaves the trash receptacles upright after dumping. We can count on the time it will be picked up. And—when the service was to be delayed because of the Super Bowl, we were notified in plenty of time to adjust to a new pick-up date.
After years of making calls a few times a month about trash that wasn’t picked up, or yard waste that had to be rebagged week after week with the green can company…KC Disposal has been on time EVERY week. Reliable service is such a relief; wish I had switched sooner. Thank you!
Only been with KC disposal about a month because they bought out the previous company I was with but it has not been a good start. They are horrible at getting back to customers, tried contacting them twice to pay my bill no one got back …
Good company cut are bill way down. Picked up on time and they don’t throw the trash all over our street like the other company did. I had to go out every week and pick trash up out of my street. Because they couldn’t figure out how to get …
They’ve done a good job in a very competitive market. The only thing I want that they don’t presently offer is a yard waste bin. The paper bag thing is just stupid, and it’s why so few people now pick up their yard waste. …
Make sure to read your contact before signing. We were not told when to cancel their service to avoid the $75 cancelation fee. It’s my mistake but upset they taking advantage of people, especially during the pandemic when people’s money is especially important.
When KC Disposal actually comes through and does their job it’s subpar. There have been nearly monthly calls since starting up with the company last December regarding not picking up our trash, employees damaging bins, etc. Most of these …
We have been very pleased with KC Disposal service. They are on time every week and if we have a question they answer the phone and we get a response right away. Also, the price is affordable! Thank you KC for living up to your agreement.
Their drivers go above and beyond. Customer service is very responsive.
I have had them for a little over 2 months and they have had one successful pickup. 5 times they failed to take either trash or recycle (twice both) despite placing the dumpsters exactly as needed. The other times to have left a dumpster in …
Sent the wrong bill to me that was double billed and tried for 6 months to get them to send another bill that’s right. They told me every time that they are sending it that day and after 8 calls and nothing I told them to just come get them. The price was good but i don’t pay without a bill so I can see what I’m paying for.
KC Disposal is great! I was late taking the dumpsters down and the recycle truck was still in my neighborhood. He saw me and came down my street to tell me he had already been by and to try to get my dumpsters out sooner but he took the …
Just canceled my service today. When we signed up the young man stated he was one of the owners. The start out price was 60.00 with an increase of 5 per quarter after the first year and not to go over 75. I called in Jan. of 2020 due to …
I am impressed with the professionalism of this company. They obviously have pride in their work. My trash cans are never emptied and left strewn across my driveway, upended or in the street, as I have had with other carriers that cost …
They had a “canvasser” come to my door and give me a quote on trash services at my new place. Honestly a nice guy. He told me to call and tell them he stopped by and they would honor the price he quoted me. When I called I dealt with the …
I am happy we changed to KC Disposal a year ago to your services. Your workers care about my pick up to the point if a bin falls over during removal or trash falls out they stop and pick it up. My yard has yet been punctured or destroyed …
KC Disposal has been amazing. We have used every Trash service available to us in Kansas City and not only is KC Disposal the most affordable, they have so far also been the most reliable. The employees are always friendly and more than willing to help when you have questions or concerns.
Writing in a review over a recent experience.
We just started with KC Disposal and it seems to be going well x 4 weeks, however they have charged me an extra month of use AND late fees. It was explained to …
They have good prices, the pick up is always on time, never have any problems. Flexible on the payment even if you pay late. We had WM for more than 3 year and their service wasn’t really good and also got very expensive with the years.
Very disappointed in the business practices of the company. Door to door salesmen from their service went through our neighborhood without any masks and with little regard to social distancing when making their pitches. I for the life of me …
KC Disposal has provided all the services they offered and promised at the time I signed up. there have been no missed pickup dates or problems since I started the service. i would have no problem recommending their service to others.
Overall a responsive company. Prior to them providing the large 65 gallon trash cans, the service was better. When using my own, because it was smaller, they would turn over or dump the containers. The new provided container is designed …
Service started on date promised. Our trash, recycle and 4 bags of yard waste were picked up at a significantly lower price then we had with Waste Management. I will admit I was not happy when I found out my husband had switched services. …
These guys have delivered on everything they had promised me when they came to my door offering to earn by business! Service has been consistent and they are easy to work with for billing and payment. Would recommend them to everybody.
While I was unloading bags of mulch from my car, KC Disposal truck driver pulled up behind my car. He got out of the truck and carried my last bag of mulch! Very much appreciated from this senior lady! Above and beyond!
If I could give negative stars for horrible customer service. I would. Lisa, the office manager is absolutely horrible. I called to have a box spring removed, paid the $10 dollars, called twice on Friday to make sure they would be picked …
The crews always show up as expected. The phone notifications are a great reminder if there will not be service on my scheduled day. Customer service is always good when I have to call in to make a payment. No complaints here.
A few issues with pick-up the first few weeks (we live on a corner & have always had our bins on the side street next to our driveway). Once we got that resolved, everything has been great! Thank you, KC Disposal!
I paid for trash and recycling service with this company. They routinely miss my recycling, then when I contact them to get it picked up they say they will send someone by but it still doesn’t get picked up. In response my most recent …
We really appreciate KC Disposal. They offered us a very affordable price of $21 per month for the first two years. We also like the colors of the bins – bright blue, with a neon green lid on the recycling bin.
Hello, all! Boy am I quite peeved for our second run with garbage disposal in this state. …
KC Disposal is a LOCAL company with a LOCAL telephone number. Down to earth people to deal with. Cost is cheaper than the competition who does not have a local presence and you have to deal with a call center in North Carolina when …
Highly inconsistent service. Sometimes they do a good job- other times they take 4 bags of yard waste and leave a bundle of branches- and don’t pick it up the next day as promised. Also have had 2 issues after signing up for credit card …
I am so happy with KC Disposal. My two favorite thongs: .1. they are so much more reasonable than my prior service and 2. They give me a call to update me if there is a holiday or weather delay. I am so happy I switched.
KC Disposal has delivered exactly what they promised! They even call to remind us of holiday schedules. So happy to be able to support a small local business instead of the huge multi-billion dollar corporation I switched from, whose price went up just as I was switching!
Great local company with great service! Only time they didnt come out was because somehow my autopay didnt get enabled correctly. One call to them and they got it squared away. I just wish I could adjust my billing settings on their site without having to call in.
These guys are on point! Sales, admin, and logistics is all stellar! They’ve got a great crew that are always on time, go above and beyond, and well… It’s a trash company so what more could you ask for?? We’ve been with them since they …
Great price, does the job, and friendly truck drivers. My 4 year old loves garbage trucks and the drivers wave to him, which he loves! Even saw one of the drivers get out to pickup trash on the road once, when they were obviously not on …
KC Disposal: You’ve redeemed yourself! Changing this review from two stars to FIVE due to the PROMPT COURTEOUS FRIENDLY response I received when I called in today to notify them of missed recycling pick up. The representative this time …
So far I have loved my service but today I called (12/17/18) and asked the cost to have the 4 paper sacks of leaves picked up… I don’t have trees in my yard and do not have very many leaves at all (these were from the curb in front of …
Not happy with service from KC Disposal for their OP KS location. I have been with this company for 3 months and twice the driver has skipped our house altogether. My husband called and the lady he spoke to said she called the driver and he …
This company rocks! I have had nothing but excellent customer service since I called to find out if they service Merriam, KS. Their outside sales rep Derrick was awesome and the rates are great! The best part is that the few times I’ve …
A sales guy came to my house and offered me a great price on their trash services. There was a small hiccup at the beginning with overlapping of my previous service but Leslie was awesome and got it resolved. The guy that picked up our …
For me KC Disposal’s customer service and response time has been great. A lot better than any I’ve gotten with the other companies. So if you are like me, live in a cul-de-sac that all of the companies have had a problem with skipping while …
We had a decent experience with Kc Disposal. They gave us a large container for recycling due to the large amount we had. However the only negative that I have is that lately their service has been lacking. In the last couple of weeks …
KC Disposal has been top notch! Their service is the best, never missing a pick up. Customer service is always polite and willing to help. Add to that the best pricing around, and you have an easy 5+ star company!
Customer service on the phone is great but I’ve learned to watch when the drivers show up due to more than 1 occasion of trash left in front of my house after they dump it in the truck, numerous forgotten pick ups with follow up calls that …
They get you to sign a one year deal for 13 bucks a month and then hike your price up to 29 dollars a month. Had several instances where our trash wasn’t picked up but our neighbors’ bins were. When it was picked up, the bins were thrown …
Can I give zero stars? A sketchy looking guys rang my doorbell. I gave him 5 minutes of my time and he promised to send me a quote for the service. I never got the quote but a few months later I got a bill saying my service was starting in …
We gladly signed up with KC Disposal because we were totally fed up with Deffenbaugh and every other hauler. We were told that we would get year-round yard debris pickup and told months later that it was an extra charge. We also liked the …
We had a door-to-door rep come by one Sunday signing up new customers. The price, as compared to Deffenbaugh, was amazing so I was a bit skeptical. However, they delivered the bins as promised and began picking up trash the date they said they would. For the price and the service, I’m impressed!
The bill jumped from $36 every 3 months to over $75 every 3 months. I have tried to call them multiple times over July and always get a voice mail. I have not heard back from them yet. There is multiple companies in my area so I suppose I’ll be switching to a better company.
KC Disposal has been very responsive to our needs. They were about $40.00 per quarter cheaper than Deffenbaugh and their cars were clean when delivered unlike the other guys. We’re very happy with their service.
After using Waste Management for many years, I was excited about having another company that provided good service for about 2/3 of the cost. So far we have been satisfied with this company. The only thing we are not happy with is that …
This is a very good company.
Thier drivers always do a very good job.
The one time that I forgot to put the container s out I got home and they were …
Our experiences with KC Disposal is awesome. Their rates kick the pants off the competition, their tag lines are hilarious and customer service is top notch. The kids also completely love the bright green trucks going down the road. We have used every disposal service available to us, and we won’t be leaving KC Disposal!
I am very disappointed in KC Disposal. I was approached by a man (business card says Owner/VP of Sales) last fall about switching over to them for our trash/recycle/yard waste disposal. I told him that I currently pay for my services …
We’re to start??? Ok the good: .Great price and area they go to……That’s it…..don’t be fooled…..rude ladies always answer phone and they are not very service friendly. Drivers were not clean and throw things about and missed out …
If you want a discount trash pickup company that delivers on their time (whenever that is), go with these guys. My neighbor suggested trying KC Disposal out so I requested services from them. They said they’d have trash cans over in a week. …
We switched to KC Disposal approximately 6 months ago. They were able to offer us a 2 year contract at a very attractive price. They have been very prompt with disposal pick up and we have nothing but good things to say about them.
This company was, are “door to door sales” duriing a pandemic!
If you are a customer, you are aware of the “new software”! What a joke!!! On the customer!!! …
They came to my house to sell me the service for $ 54 every 3 months with taxes included guaranteed for 1 year. My husband and I asked the seller 3 times if that was the fixed price, 3 times he said yes. we changed the company we were in …
The short of this review is that there is a reason their cost is cheaper than there competitors. If you can get past that then they are a fine service otherwise. …
Called in today to talk to somebody about my father in laws bill, erica answered the phone and informed me she could lower him down to the senior rate and informed me why prices went up. Every time I call the office the ladies that help me …
Horrible service. Would not use them again or recommend. Seems like constantly changing rules on what is allowed and not allowed. Instead of taking the not allowed item out of the trash can, they just don’t pick up anything. No explanation. …
The operator is rude they are not prepared to answer questions they give you diferent prices and the bill rise up fro 192 at year to $360 and they expecting all the costumers stay with them, i was going to put service on my other house …
I just signed up, so I have nothing to comment on as far as service. However, Mike, who works with the company, came to my door to offer me a much better price in comparison to my current company. Above all of that though, he was direct, …
I’m glad they came knocking on my door. I wanted to get in touch with them to hear what they say. They gave us an incredible rate for the years to come but we ended up selling our place and canceled the service and they still came and got …
I can’t believe I am taking time out of my night to leave a review about a trash service, and that should tell you how bad they are. …
Service is great however six months in a row now I have struggled and struggled and struggled to get on their website because it redirects to redirect redirect too much therefore none of my secure browsers will open it. Something about and …
Scammy business. Door-to-door pushy solicitors that sign you up even if you say no – I came home one day to cans in my driveway and a bill! Called them and had to go ’round before they’d come get the cans; still haven’t received a …
The driver accidentally put our trash can into the truck when he picked up trash. We have been communicating with KC disposal to get them to bring out another one and they are as much as calling as liars that their driver did not do it. …
Excellent customer service! Thank you Katie for your help today:)
Unfortunately, customer service is lousy. If you have a question, you are out of luck. They always put me on hold and never return. I am very disappointed with that aspect of the service.
I am very happy with the service I am receiving from Kc Disposal. Also I am happy with the senior discount.
Any issues I initially had were handled promptly and courteously. The company …
Really appreciate the customer service of this company. The trash truck mistakenly bypassed my house (simple error) on the normal pickup day but they sent someone out immediately the next day to get it without questioning anything. Also, …
When the owner is going door to door and takes the time to sit and chit chat about his company, that is a good start. They gave me a deal better than the one with the company I was with, which had continued to increase my rates …
We have been with KC Disposal for a year now and have not had a single complaint. We had WM for years prior and had issues on a consistent basis. Our bill would climb with no explanation or warning, we had multiple missed pick ups, and the …
So far, I have been very pleased with my switch to KC Disposal. They have called to alert us of any changes to our pick-up day, have picked up every day on time, along with our yard waste. When I’ve called, I’ve gotten through to someone quickly, and they were pleasant to work with. Thanks so much!
Terrible business. I went online to setup a new account for a house I moved into beginning of this month. I paid the $75 via paypal on the website as instructed to start new service. A lady called me back and said that they are unable to …
Their introductory price is over half off my previous bill through WM. I know the price will go up after a year but that price will still be $30.00 less then before. Their staff are great and understanding, no corporate baloney like WM puts in place to force their customers to stay. Chose a company that provides a great service!
I used to be happy with this company when I first started with them. Over the past 6 months they have grown quickly. Their customer service is horrible. There was a glitch in the system which is understandable. But I had to call in multiple …
Honestly the service is fine, and priced well.
The issue is when you go to cancel. We have paid through Janurary (no by choice …
Appreciate the friendly drivers who wave to my kids and go above and beyond! Today our trash can was blocked by service trucks working in the street. Our driver walked down the sidewalk to pull our can up to the truck, dumped it and returned it. Excellent service!! Appreciate this kindness and community spirit!
Great service and a great price. We made the switch from WM 4 months ago and everything has been stellar. The only complaint I have is they are too fast! I forgot to get my bins out to the street with the holiday schedule. They were up and …
Good at picking up trash but TERRIBLE at customer service. My bill went from $66/ quarter to $99 with no heads up. When I called to ask about it they said they mailed out a letter… Well, I never received it until 4 days after my call …
My experience with KC Disposal thus far has been a good one. We are new customers with only 2 pickups so far, but I have no complaints. It’s nice to find a company that offers the better price up front rather than wait till you call to cancel.
Katie was awesome!! Handled my issue promptly and professionally!!
KC disposal started off excellent. Then I signed up for autopay. They failed to process my account. Failed to notify me that I was past due. Claimed to have called me multiple times and left messages. Then promptly removed my containers. …
The guys picking up my trash each week were awesome and are the only reason for not giving the company 1 star. Since no one told me from KC Disposal, let me be the one to tell you .. Do not pay quarterly if you intent to move. I purchased a …
KC Disposal provided the best customer service. There trash service was always prompt and thorough.
One of the owners was doing door to door sales and talked me into signing up. …
Kate returned my call and had the truck dispatched back to get my trash! Thanks!
Trash service is ok, but large pick up is not. Missed my mom’s large pick up while got mine. (across the street). Customer service in calling is horrible. I waited 12-15 minutes on hold each time I called. When I called about missed large pickup, it was 13 minutes when I finally hung up. We will see when they pick up large pickup.
Has been reliable. I have gotten irrationally mad cause I didn’t pay attention. HOLIDAYS MOVE YOU TRASH DAY
Today I returned home to find recycling all over my yard for the 4th time in about a year. The kicker was both cans were left in the street blocking my driveway this time as well. The first time I considered it an accident gave them the …
Great trash service! And so much cheaper than any other service! I saved over 65% by switching! They gave us good bins, and show up consistently. When one of my bins broke, I called, and they had it replaced within 24 hours! Very impressed. Very happy with them! So glad I switched!
Excellent service, they have never missed a pickup. They always call and notify if service will be delayed one day because of a holiday, which is very helpful reminder. We had constant problems with two previous companies, very glad we switched to KC Disposal. I highly recommend them.
Usually decent but sometimes don’t pick up then lie and say they did even though you have cameras that prove otherwise
No issues with trash service. HOWEVER, the price has significantly increased and Waste Management offers the same service for $20 a month instead of $33 a month……. when I called to ask for a price match I was 1) put on hold for 15 …
Great price extremely poor service. It’s true, “you get what you pay for.” In the 1st 4 months of service they missed pick up in our neighborhood 4 times. Once they missed us 2 weeks in a row. Made calls to the office who sent a truck back out to do the pick up, the point is, I shouldn’t have had to make the calls.
They got me to transfer on a special, once the special ended my cost went up x3. Their office customer service is awful! and I watched their drivers be less than careful. I had them for a total of 2 years and emailed 3 different complaints and called twice. I’ll take my business elsewhere.
Actual service is great, but the customer service is terrible, specially the manager LESLIE!
Prices go up without notice, they said they mail out letters, but after reading …
I called with a question. Wanted to know how yard waste (leaves) is handled. My question was answered throughly. Quickly and easily handled.
Katie was very helpful . She heard what I was calling for and had a immediate solution. Thank you Katie
Was offered a very good rate to sign up. Service doesn’t get started until 7/28 which is more than 2 months away from today (5/20) . Called them to cancel the service they said we have signed the contract, we will need to be charged for …
We love our service at KC Disposal. After our house fire they were amazing to work with and held our account till we moved back into our house. Every time we call all of our questions are answered and we feel so much better after the call. …
I am giving them 2 stars b/c they have been reliable in picking up trash and there’s not been a mess left in the street. Otherwise i would give them one star. I share the previous review’s view on lack of professionalism, courtesy and …
I used Deffenbaugh/Waste Management for years and the pickup times were erratic, prices increased every single bill, and customer service was abysmal. After switching to KC Disposal a few months ago, I have been blown away by the high …
Just signed up with KC disposal and they gave me a discount promotion, but it’s been 2 weeks and I haven’t gotten a trash barrel yet. I have to call and ask why every 3 days, they don’t even call me when they can’t meet the promises of …
Awesome company, great rates, never have missed a pick up day.
These guys are kind of sloppy. Every week i put my cans at the curb and every time they pick up the cans they put them back knocked over in the street, knocked over on my sidewalk or knocked over in the middle of my driveway so i cant pull …
I had paid for residential trash service and had to cancel due to moving and this company will not refund my money. I still have 2 months left on my service. I find that to be a horrible way to do business. I would choose any other …
Venessa was great over the phone very polite and helped me fix my problem fast.
Vanessa was excellent!! Super quick and extremely helpful. Great customer service!!
Great company that will do whatever they can to take care of their customers.
Love this trash company! Talked to Lauren in customer service and she went above and beyond to help me out would recommend!
Vanessa was great to talk to and got me signed up for service.
Pros:
Weekly pickups for trash and recycling with this company is smooth, consistent, …
Updated 9/2022… we dumped them after a year. The prices doubled and they charged my card. Couldn’t get a refund. We switched to One Planet and get consistently good service.
Just finished our first quarter with KCD. First of all, the prices are reasonable and affordable which we appreciate. The service is always on time and takes all our trash never leaves anything behind. And the website/online payment is very user friendly. I highly recommend KC Disposal over competitors.
Vanessa was so very pleasant & engaging.
She immediately took care of our issues.
My son forgot to put out the regular trash bin, so I called them & Katie re-scheduled a pick up for tomorrow. I really appreciated that response.
This company has gone down hill unbelievably fast. I had their service for almost 6 year and the last 12-18 months have been horrible. Leaving trash in the cans or knocking bins over is a common occurrence. Worst part of everything is …
Bad company, look elsewhere. They offer you a cheap deal to sign up and then start cranking up the price without warning. My trash was frequently not picked up and often was left with a mess. They failed to pick up my trash this morning so I called them and they are charging me another $25 to pick it up next week.
They did not pick up my trash basically from November to February unless I called them and made them do it. The driver also lied about my bin not being out or saying that they picked it up when they really didn’t. Was a great company for us for awhile but cancelled service today.
If you’re going to send me a letter telling me my rates are going up because Overland Park weaseled out of the large item stuff, but in the letter you DON’T say HOW MUCH rates are going up? You would think that would be the first thing you would mention.
AVOID using KC Disposal they are just as bad as Deffenbaugh. I have used this company since their early years starting out. I had even met the owners and appreciated their vision for the company. Which initially was to treat the customers …
This is very ridiculous it’s been over three weeks since my trash has been taken. I don’t pay for this service to display my trash to you guys. This is a very terrible company. Look at all the reviews same thing.
After 6 months of trying to get Republic to pick up our trash, i gave up and switched to KC Refuse. This moring my trash was picked up on time. Thanks.
Previously used AAA and waste management. Kc disposal blows both competitors away. Have had zero issues with them. Katy was awesome in getting a problem fixed. Thank you kc disposal.
Horrible….. Called for weeks to find out why my trash hasn’t been pick up. I was told the first time that the driver didn’t know I had two bins to be dumped. The second time I was told my bin was not four feet away from a pole. I was never …
They gave me multiple contradicting information on the phone. One person said one thing and another said something else. When I asked for a refund, they said that we do not do a refund. To not loose my $120, I decided to stay with them for …
KC Disposal I’ve talked trash with for 6 years!! They’ve always been amazing!! They unfortunately don’t service the area where I moved & I’m sad. Vanessa helped me with a few people I could contact, but I’m hoping, fingers crossed, that KC Disposal will be in that area soon!! Come on KC Disposal I want to talk trash! Lol!!
Katie was such a big help when I had a question regarding my service. She was awesome!!
Standard run of the mill trash company, but will not clean up after themselves if they spill the trash. Street always has trash on it due to they are a common service on our street. If the dumpster falls over or is slightly over filled …
Don’t cancel your service when you have paid your bill in full. I was informed today that they do not issue refunds. I paid my Jan through March bill, became dissatisfied and signed up with a different trash service and attempted to …
It is always so professional and quick to fix any minor issues that we come across. KC Disposal is always so efficient in answering questions, clarification on any questions and providing best customer service. Thank you!!!
Everytime I call I get Katie on the line and she’s very professional and so sweet! Katie thank you for your wonderful Customer Service
Kev Lyons
Just recently they refused to pick up my trash cause of overage, had to pay an additional $12 for them to come back after I removed some of the trash. Never had issues with this company up until known
For the last 12 weeks we have had issues with them picking up our yard waste except for 2 weeks. I’ve called every week to figure out the problem. It’s not hard they are not driving the route. Period. I’ve expressed this to the lady on the …
We have yet to have our trash picked up, we paid for three months and no service for the last 4 weeks. If you try to call, it goes to voicemail after waiting the usual 6 spots… I’m turning them into the news…I can’t be the only one …
They talk trash? They also treat their customers like Trash. refused to pick up my can because the lid was not flush with the can. Customer service refused to help but offered an additional 25-dollar charge for a return trip.
I was a customer for 5 years. A loyal one who sent all my neighbors to them.
I attempted to cancel my service in early April – to cancel immediately but was willing to pay all of April or even for 30 days. I was on auto pay via my …
This company continually increased my rates without disclosing the new amounts to their customers on 2 or 3 occasions (they sent letters with no new amount, simply telling us that we are being charged more). I cancelled my service and the …
We recently moved to an area that kc disposal doesn’t service and have had nothing but problems. I definitely took for granted the fact that they never missed a pickup and wish they serviced this area!
Company will leave you high and dry if you end up with one piece of Styrofoam in the bin the day after Christmas when you have an obscene amount of cardboard. Will take weeks to catch up now.
I have had to call multiple times because they didnt grab our trash. Got all the houses next to us but just skipped us. The first time he said he “forgot our house” they tried to make US pay to have him come back! This time the claim is the …
Just called with an issue and within a few minutes, Katie resolved it for me! Thank you guys so much for great service in the 6 mos we’ve been customers (so far!)
KC Disposal has serviced my neighborhood since January and has done a great job. Everything has been picked up on time and any issues have been promptly addressed.
Overall great experience with KC Disposal since switching to them. Katie was so helpful and great with assisting when we forgot to take out our cans this morning!
Someone parked in front of my trash bins and they didn’t pick up my trash. I called and they wanted $25 fee to pick up the bins and come back on Monday. These people are already more expensive than gardner disposal. I am firing them
Keith just picked up our recycling and a box had blown off. He got out of the truck and made an extra effort to get everything in the truck then he walked to neighbors where papers were blowing and picked everything up before continuing his route! Very impressive!
I have used KC Disposal for years and they never disappoint. Recently Katie helped me resolve an issue quickly on the first call. The best trash service in the area.
Katie is the best. She has great customer service and really goes the extra mile to help you out. She was able to help me out in a pinch and you just don’t find that kind of customer service. So yay for Katie.
Talked with Katie this morning. We have not received billing the last two times. She was most helpful. She switched us to email billing.. Thank you so much Katie. Larry and Diane Schmidt
We’ve been using KC Disposal for about three years now, and they have been absolutely fantastic! Katie in the office was polite, professional and friendly! I would highly recommend KCD for your residential waste needs.
Would not recommend using this company as they often make mistakes and have poor customer service. I make sure to put my trash out Monday nights for Tuesday morning pick up and today I look out my front window and noticed that my neighbors …
We’ve been using KC Disposal for several years for our trash pick up service. This weekend we raked and bagged leaves and yard debris for Monday pickup. The 10 bags were very full and heavy to start with, then all the rain today made things …
Been a customer since January. They’ve missed collectively 10 weeks of pickups. I called and had to beg for a credit and they gave me $2.75. I wish I was kidding…2 dollars and 75 cents. I bought a soda with it. Only thing keeping me from cancelling is the fact that they won’t refund you for the prepaid quarter. So yeah
I have never had any kind of issues with this company, always on time and they are good about letting you know when the pickups will be delayed (for holidays and such). I’ve never had to wait on hold for more than 5 mins ish and Katie in the office is great, always super helpful when I call!
I really liked this company a couple years ago when they came to my front door and convinced me to change trash service. I convinced several of my neighbors to do the same which, lately has not made me popular on my block. KC disposal …
Katie was able to help me out with a question regarding scheduling of pickup due to being out of town during the normal pick-up day. Even though prices have gone up, still seems to be the most affordable option compared to competitors that I’ve seen who have also increased rates. Thanks!
Always found a way to not pick up my trash. literally every other trash company can do this for the same prices. no reason to be loyal to any company if they won’t put in the most basic effort to accommodate a paying customer. …
KC Disposal is a wonderful trash removal service. Always there to help and their quality of service is unmatched. Lauren in customer service was great to work with and she resolved my issue immediately. 5 Stars!!
KC Disposal has very reliable service and they communicate well with their clients.
I have been a customer since May 2020 and they have not once missed picking up …
First, we ordered the largest size bin they offered. They were a week late in dropping off bins and when they did, they dropped off a smaller size. Apparently they were out of the larger size but just dropped off the smaller ones without …
I’ve used KC Disposal for over 3 years, and have always been impressed with her timeliness and great service. I recently had an issue that I was able to call (I spoke to Katie who was fantastic) and get resolved promptly, which was a big relief. Pickups are also timely and have had zero issue for me!
I’ve been with this company only 3 months, but I’m happy with them. The price is reasonable, and they are very responsive. My previous company would pick up recycling only twice/month, was miss pickup regularly, and tripled my price in 1 …
My trash was not picked up on it’s scheduled time. When I contacted customer service I was told it was because the lid was not all the way closed and the driver decided that it was overflowing. The first picture is my bin before I pushed …