Established in 1947, Keesler Federal is a dynamic, stable, financially strong credit union dedicated to building a better community, one member, one relationship, one financial solution at a time. With $4 billion in assets and $1 billion in new loans annually, Keesler Federal is the largest Mississippi-based credit union and 82nd largest nationally. The not-for-profit financial cooperative is owned by its more than 270,000 members worldwide and has 39 locations throughout the Mississippi Gulf Coast, Jackson, Hattiesburg, Mobile, and greater New Orleans markets.
| Saturday | 9AM to 1PM |
| Sunday | Closed |
| Monday | 9AM to 5PM |
| Tuesday | 9AM to 5PM |
| Wednesday | 9AM to 5PM |
| Thursday | 9AM to 5PM |
| Friday | 9AM to 5:30PM |
2602 Pass Rd, Biloxi, MS 39531
Keesler Rocks!!!
Amazing service
Great service.
There simply amazing
Great
It’s always busy at this branch.
Love all the people
Need to be open jan2nd 2017for ss checking.
No on-line service. I had to call and get my information.
Slowest bank service i have EVER endured…
2 cashiers and 17 people in line. Unacceptable. Like this every time.
Absolutely horrible branch..just do yourself a favor and go elsewhere
Love KFCU! Exceptional customer service … great locations!
Really needs some improvement . no daily balance alerts lines are long.. Don’t care for ATMs either
Friendly and helpful drive-through staff.
They are very polite and can help you with anything! Sometimes the wait times are a little long; but it’s worth the wait 😊 …
Main branch for all of KFCU. Wait times.can be lengthy but they can get any service you need taken care of. Two Atms are available.
Member for over 10 years, I am having difficulty with a loan of theirs, and am asking for their help and all they can give is a blank answer of I’m sorry we’re not authorized to assist you. Terrible customer service, no respect for their long term members. Will be cancelling their service.
Not very happy with this bank won’t return calls can’t talk to anyone on the phone unless you wait 20-30 mins .
Very poor customer service. Lost me after being a customer for 34 years. Nothing gets delayed from one department to another. Become to big and not personal. Local branch personel still good but upper management really suck.
Spent over 30 minutes on automated answering service – I guess until after hours so they wouldn’t have to deal with or bother with me! Then after 40 minutes, go to next automated set of responses. Because they don’t know the answer, they …
Called to reverse a payment cause I paid a loan twice. The lady I spoke to was so kind and fixed my problem. I also always have a good experience with the employees here
Keesler has let me down more and more over the years. Their customer service is atrocious. Save yourself a headache and avoid them. I’m cancelling all of my accounts.
I love this bank Mrs Dooren helped me she was super nice and took care of everything i needed.
There needs to be more people like her in the world very sweet and kind!
When an INSURANCE office calls to help your client out and provide proof of insurance.. It should not take an act of congress to get the documentation to you. Also the rudeness and condescending tone to me was so out of line. All I did …
Staff ( Biloxi) are helpful and polite. Sometimes there are waits but usually on paydays, around holidays, etc. Drive thru and inside employees are knowledgeable.
Called over three times to verify if a check was good. Nobody can help. I told them their robot wasn’t working right that they keep forwarding me to. Apparently this is the perfect bank for a con artist to bank with. I thought bank of America was bad. This place is horrendous.
Credit card statements are not in edocs not in mail cannot find them anywhere!!!
Tellers don’t know what they’re doing. They give out misleading information.I will be closing my account. I’m done banking here permanently!
It takes a lot for me to give 1 star, but I feel like I should warn the community. I’m having financial difficulty and reached out after SEVENTEEN YEARS of banking and lending with KFCU asking for 2 car payments to be deferred. Not …
I love this bank they are so helpful and we’ll mannered
Extremely slow. You will sit for at least a half an hour waiting to make a deposit. To be fair, they only have one person taking care of everyone, while the 2 other people are just sitting there. I get you Halle to refill things, but do it before you open, not at the busiest time, or hire more people. It is absolutely ridiculous!
I love KFCU, but good Lord. My change has to be rolled? It’s $3.75 in loose change. There isn’t enough to roll. You’re a bank! It’s money. Do you feel THAT entitled that I can’t deposit change into my account simply because it isn’t rolled? …
Keesler Federal Credit Union is by far the worst business I have ever had the misfortune to work with. My late mother had a mortgage through Keesler. Despite the fact that I have sent Keesler her death certificate and every other …
I found the Biloxi branch of KFCU to be very helpful. I inquired about personal and auto loans and was explained in detail what my options were for both. Monica Powell assisted me in the branch and via phone calls. She is very pleasant and …
I always have a good experience when speaking to anyone
Applied for a mortgage and was assigned, Andrea Grey, to our account. Ms. Grey never once returned a phone call or email. We even went to Keesler to try and get some answers, we were given a different phone number to contact Ms. Grey, and …
I have only done business online and over the phone, because I live in an area where there are no local branches, but the entire staff are always very friendly. I have had auto and. mortgage loans through them. I have referred several …
First thing first I’ve had an account with Keesler for over 20+ years . Just got my first auto loan with them and due to poor communications by the credit union it caused chaos. Not to much information was given to me when opening the loan …
Went in to open a savings account (new to the area). Sat down answered questions, wondering about some os them. Why do you need my income to open a Savings Account? Then was told they are going to run a Credit Report! WHY?? I asked why …
Never have I spent less than 45 minutes in this bank. Even for the most simple task. Absolutely the slowest bank on the Gulf Coast.
Had to call customer service today and got the most professional; kind, patient and helpful customer service Rep. Gail is truly an asset to your company who represented KFCU with all the qualities of a number team player and role model for …
Had a 11:45 appointment to open new account and arrived on time . Told us to have a seat and wait for a. Few minutes. We finally just left without seeing anyone Very disappointed
Highly do not recommend! Will report payments 30+ days late to credit bureaus inaccurately! There’s been issues since I refinanced with them. Worst decision I ever made. Never again.
I do not recommend this credit union for any product especially any type of loans. Their customer service is awful. I was supposed to receive a call from a supervisor who never called. They also report things inaccurately. DO NOT DO …