The Kennewick Irrigation District will deliver irrigation water, protect water rights and enhance supply, as authorized by Washington State statutes and federal laws, for the maximum benefit of our community.
| Thursday | 8AM to 5PM |
| Friday | 8AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 5PM |
| Tuesday | 8AM to 5PM |
| Wednesday | 8AM to 5PM |
2015 S Ely St, Kennewick, WA 99337
Lowzy
Great folks. Very helpful.
They suck, and should be criminal what they do.
I cant even get a call through to ask a question.
KID is a joke.
Paying for a service we don’t use
It’s May sure would be nice to have water!!
My experience with this company is %100 zero stars.
Wack. Always the same story. “Outage. Outage. Outage. Not my problem sir”
21st of April and still no irrigation! Get it together. This is BS
All of the 1 star review’s pretty much sums it up!
We need to what and when you are going to turn water on . We need our water that we paid for.
Great service call. Came out sooner than expected and did a little extra too.
Rates continue to raise the water quality continues to drop in the price to pay for it is not fair to anyone
I’d rather sunbathe nude in my yard full of cacti, than have grass watered by KID.
Still no irrigation. Called the office and they could not tell me when it would be on. Last on and first off.
No water again, I have to use my city water again! KID sucks! BUT I CANT JUST QUIT THEM< THEY WILL OWN MY HOUSE!!!!
Office staff incredibly rude. Water delivery has been OK.
Would be nice if you could actually get ahold of someone by phone. This company is so bad it’s painful.
Jacked up prices and a month late truing on the water! Why are we not getting credit for the time the water is not on? At this point, who knows if it’ll ever be on.
No Star is needed. No water in Hansen park today 7/11/21 and no after hour service except an go nowhere endless loop answer system..Kinda like the Biden administration……..
Great Christmas event 🎅🏼 thanks …
KID is trying to silence its customers by disabling their Facebook ratings so I’ll write my original post on here: Strong arm robbery. I’d rather drink arsenic than pay for your “service.”
I had have irrigation water for the last 27 years that I have own my house
Every season there is plenty of water for my grass trees and shrubs
The few times that I had asked for help to fix a valve or a kids pipe they have done very fast
Thank you KID
I paid my bill 6 months ago now they are saying im delinquent they are charging me 40+ extra dollars that is ridiculous i want some answers. This is not right
They are evil. I wish they would go out of business and we could have cleaner city water. It’s more expensive then city water. The sand Keeps destroying sprinklers and it goes out all the time leaving me hand waterin y lawn soy plants don’t die.
Have had irrigation through them for a couple years. Once water has been turned on I have had zero issues. Very satisfied.
Over priced… Terrible customer service… Sub-par reliability…
IF they aren’t restricting my water usage, chances are they’re having some sort of an outage. Do I receive a discount for not having water? How dare I ask such absurd questions.
The customer service is pathetic I try and pay the bill and it can not find me, everything I go to an operator it hangs up or is a deadline. For a group that will take your property for not paying sure does make it hard to pay
We are told the fees we pay are not for water, but the upkeep of equipment, canals, etc. Yet, every year there are leaks, breakdowns and loss of service. If this was a business that depended on customers to survive, they wouldn’t make it. …
KID is living proof that you can be a steer and still try. They are crooks. It’s amazing that you don’t have water and they don’t give you a notice or allow you to not pay for water you don’t have. Not mad, just disappointed.
Charged $682 annually to water small yard. Would like to opt out so I could save hundreds each year by using city water which is cleaner and reliable.
Tired of every year giving an estimate of the turn on dates and waiting and waiting year after year. Fire them all and get a better system to keep customers informed of turn on dates. Growing season is here and no water to feed the plants that require water.
I don’t appreciate a company taking advantage of my elderly parents. Shame on you for expecting to be paid for irrigation water they did not receive. Shame on YOU!!!! …
I am in section 38. I have not had water for 5 or 6 days. I have checked for pressure at least 5 times daily. I am trying to be patient. I would have an easier time if there was up to date info on their web site. What is wrong…what …
Outage still going and we are almost in May. They are blaming in on long winter and broken pipes (shouldn’t you be professionals in this field and know how to fix fast and on time). Expensive and unreliable service.
Have turned them into Washington State Attorney general 5/12/2022
It should be no stars.
Only have irrigation for two days this season.
Since they disabled the review section on their Facebook page, I guess I’ll have to take my review here. Sorry if the reviews are hurting your fragile feelings, KID. …
Our water was not working so we had KID come to diagnose the issue. They determined that it was a clogged line on their end and stated they would be back in 1-2 days to repair it. After 2 days I called and someone stated they would be …
I have no access to the water I pay for on the hottest days of summer. I email them asking about the outage and get no reply of why it happened or when it will be back on. I’m now just watching my garden and flowers die with no idea why I’m paying them for anything.
Water quality has gone down immensely the last couple years. I used to clean my filter out once a month and now it’s atleast once a week. Most of the time in the middle of summer it’s every three days.
Pitiful ‘customer service’ at new Ely Street facility. Mr. Freeman, District Manager, comes up very short on professionalism. These people are not only untruthful in what they tell you, their practices are deceptive to an alarming …
Absolutely the worst. I would give a 0 if I could. The problem is that they are a monopoly so there is no competition. We have to pay the full amount they charge no matter how long the start of delays are and how many repairs cause the lack of water. And if you don’t pay them it’s like not paying the IRS.
It is an irrigation system, water running thru open air in canals….stuff gets in it. I bet half the complainerks here never pull a weed from their yard, let them flower and blow seeds into canal water. When the canal water was off I used …
Hate to say this but for so very many people standing around it sure takes a long time for them to help you. The office workers attitudes are very demeaning like they are better than everyone else. But if their valve is broken it only takes a couple days for them to fix it. But the in the field workers are pretty amusing.
I have had KID irrigation for almost 30 years. This is the worst they have ever done! We need to get the state and federal government involved. They build a new office building where portables on the same property would free up funds to …
I had an AWESOME experience. My sprinkler system was not working, they sent RIGO over. He walked me through the troubleshooting and figured out my filter had never been cleaned. I just moved to the area and had never dealt with a sprinkler …
Can’t supply consistent water. Pumps break and now going on day 6 without water. You’d expect to pay for a service and receive it. Not with KID. They will take your money while having major outages and not fix them. This company is ran by neglecting leaders. 0 stars if I could. 1.4 stars for the company. What a joke.
Why is it I must clean my filter every 3 days? This has not happened in previous years. With the amount I pay for water/service I expect better filtered water. To respond to Mr Boulton people in Pasco pay about 60% less for their irrigation …
The price of this service goes up every year. So many outages.. late start. Still have to pay and if a day late,,more money. This is the worst company.
Rates continue to go up while the quality of water goes down! I shouldn’t have to clean my filter 2-3 times a week. Not to mention the fee being charged to pay with a debit card which is against Visa’s agreement!! I wish the citizens in TC could get rid of this corrupt company!!
This place should either have a complete overhaul or go out of business! I just called to ask when irrigation would be shut off in my area. Funny you would think that answer would be in their FAQs… not so. So I spoke with customer service …
On the website I can easily find the link to pay my bill. But never be able to find where is the information about the water delivery date.
Besides, 1.4 star rating does not really mean their service deserve this score. The lowest you can give is 1 star.
They installed a new pump system in my neighborhood. We didnt want to pay extra to tap into it, but they still came in our yard to install some kind of box. When doing so they BROKE our water line so we cant water our yard. Ive been calling …
Absolute worst organization. Whereas 2015 was a drought year, they failed to keep their end of the bargain to provide the agreed upon water yet were high-handed in billing their customers. 2016 is a surplus year where the Yakima River is …
My irrigation line has been plugged for 2 weeks. I was told last Friday I would be first for service on Monday. Alas, when I called at 1pm, I was told they would try and get to me sometime this week.. …
Too many outages. Late water delivery. We have been needing water for new landscape plants for a month now. Spring was over a month ago, and still no water.. The Google number looks right until I dial it but when I click dial it calls a bad …
Every year KID seems to have major issues. Why am I required to pay for a service that I don’t want. It has been several weeks into the irrigation season and I was only able to run my sprinklers for one day. KID will not offer any refund …
They turned my back yard into a duck pond. KID came onto my property without permission to “test” the blocks water supply. The main box is on my property. Whoever the tech was forgot to turn after the water after the fact, and it ran for 4 …
Abysmal. Immoral, and corrupt. No water for years, still forced to pay. Now they want thousands of dollars additional to what I’m already paying in order to get anything…or still keep pay for nothing. …
Been 2 months filed a complaint about leaking main irrigation valve. Keep hearing that repairs will be done week, it’s been over 2 months now. Poor poor service.
I’d rather pay 30 hobos to water my yard with their urine than be robbed by KID for one more year. …
KID reported to my mortgage company that they placed a lien on our house for non payment. We are current on KID and mortgage. My mortgage company wrote me a threatening letter stating KID was foreclosing on our home for non payment. I …
I hate that I am forced to pay for a service that I cannot even utilize. I had an irrigation system professionally installed, K ID told us we could have 10 cannons per module/line as per the pressure, however after installation we can’t …
I have to pay for service but have no irrigation water running to my property. When I asked for help finding the private line they told me it was up to me and they were not involved,in private lines. Now they want to run a line from KID and …
Excellent guys in the field they have been working very hard to get irrigation up and running after the underground telecommunications busted all the pipes putting wire underground. Hardworking crews appreciated for the work they are doing.
This has to be the worst company to ever have to do business with for customer service and fees. I have mailed in my payment 10 days in advance and they still can’t receive it and apply the payment in a timely manner. They charge a …
I am very disappointed with KID. Outages are determined by how many property owners call in outages. Yet regular checking of the pond is KID’s responsibility. But that does not occur. I, as an owner should not have to check with other …
I have tried several times to contact customer service but no one answers the phone. I have dialed numbers listed and no response! Being you provide service to the City of Kennewick and a customer based service, I highly recommend you …
I made an emergency call to KID on a Saturday afternoon when turning my water on from the irrigation line for the first time this spring. The line wound up cracking and once the water pressure hit I had a geyser that I couldn’t shut off. …
Called customer service today to report an outage since water service map shows no outage for my area. Their system is so bad that i couldn’t even leave a message for them to get on Monday morning. I tried multiple options and finally …
Plant: Hydrangea Paniculata Pee Gee ‘Grandiflora’ Tree 2-3 Ft Tall ~ This is taller.
We really appreciate having the irrigation water at our home. With a row of …
If I could give them a zero I would, worst irrigation service in the tricites. Consistently don’t get service until may and mid may last year after my house water bill was through the roof. Rates for 22 are 200-300 dollars more than last. …
Only a few days in and its off again. Noting every single day the irrigation is in red. So I can give you the partial water bill for my home service used to water my garden. Let’s see how many days of ACTIVE irrigation I actually have this …
KID is impossible to reach by phone, the robot offering department extensions does not connect the caller to the requested dept. The line goes dead. Not only have the rates continued to increase yearly but a hefty charge is included if you …
Terrible communication or LACK there of. Monopolistic organization! Lack of transparency and accountability. Breaks, or late starts, and destroyed property, never their fault. I could go on by not worth my breath – they can care less. Might …
The delivery of irrigation service has progressively become unacceptable.
Service this year is the worst ever. It’s now May 2 and there is still no service available for our area in Park Hills. …
Credit is due for KID today! Our I irrigation hadn’t come on for 2 weeks. We tried everything to ensure it wasn’t on us. Called KID today at 12:50 PM and they sent someone out to repair our main valve that was rusted shut. We had water by …
2022 looks to be the end of KID. We live in the Cherry Blossom Hills area. This is August and our community has received very little water, Incredibly poor customer service. Basically, you call and get a TS for an answer. A lot of people at KID should be fired. They better not charge for a year of service, we received no service.