I really loved the early morning appointments that are offered. The receptionist was very sweet and friendly. Oh, and prompt! The tech was phenomenal- Courteous, friendly. Overall, great experience. Thank you.
I received a text message that said my appointment was at 1:20. We all ride to that one to make sure we had time to fill out paperwork. It was over an hour before we actually saw anyone for ACT. We learned our appointment was actually for …
Walked in for xray for my son since with xray we cant schedule appointment is on walking only. The wait time was to much 2hr or more wait time.I had to go to quest imaging there wait time was less 30min and they had several people waiting …
I had brought my mother here, and when we arrived there wasn’t much people in the office and the way they had everything separated and clean, made us feel really safe. Really nice staff spoke English and Spanish very helpful will recommend this office!
I went in for my yearly mammogram and it was quick and painless. The young lady doing the mammogram was professional and friendly. Like most women, this is not an appointment that I look forward to, but I take my health seriously. I am happy to report it was a very positive experience.
04/15/22 YESTERDAY, I HAD MY FIRST APPOINTMENT THERE. ALL THE STAFF WERE VERY POLITE. I NORMALLY JUST DO NOT LIKE ANY FORM OF DOC OFFICES BUT THE TRIP THERE WAS PLEASANT & THE PEOPLE WERE KIND. #ThankYou
I loved it! The tech who did my ultrasound was nice. 🥰 I didn’t like how my husband couldn’t go inside with me but I understand it was because of Covid. But she was nice enough to let me take pictures and videos of my baby❣️🥰 …
The staff is always cordial, friendly, helpful, and considerate which means much in my many years young and when I am having an intense disability day. Blessings on you all!
Went for a CT scan. I’m very claustrophobic tried once but chickened out. They were very nice and let me have another try. They dimmed the lights let me listen to my music on my phone but no earbuds allowed. I closed my eyes the minute I laid down and I made it through the 15-20 minute procedure.
Everyone at the Radiology was courteous efficient and helpful. I was made to feel comfortable and the staff was professional. Having never had to experience the procedure before I was made to feel at ease and everyone involved what’s professional and made me feel comfortable throughout the process.
Everyone that I came in contact with was very polite and excellent at communicating. They were also pleasant. I appreciated the ability to fill the paperwork out online which saves time during the visit.
My experience with Kern Radiology was very pleasant. They got me in and the lady who did my Ultrasound was very informative and very considerate. Thank you for a good experience.
I was a walk in X-ray patient. The Front desk was friendly and courteous and they told me what “wait time” to expect. I was taken in a little less than the expected wait time. The X-ray tech was efficient and courteous. All in all it was all I could hope for.
It was nice and clean. I checked into main building and receptionist directed me to second location to have my screening done. When I arrived to the next location, the wait wasn’t very long. The Tech was very friendly and quick.
Today was a better day then yesterday, they need to update their online services that says they are open till 6 for walk ins but when you get there at 5 they tell you they are closed and they close at 5. I asked if they all close at 5 they …
The personal in the front have no idea what there doing. I have been there twice . Both times the X-Ray tech. Couldn’t find out what type. Of X-rays were wanted , made three phone calls .the fist while I was waiting. They put down chest …
I had to have CT Scans today at Kern Radiology. The receptionists were very polite. The people doing the scans was also very patient with me. I had a good overall experience at Kern Radiology in Riverwalk.
My technician really took his time to explain the CT Urogram. He explained the step by step procedure and how it would make me feel after. I really felt he cared and he made me feel comfortable the entire time. Easy process from check in to the very end.
I think it’s absurd that after having a vaccination and all the safety mandates that have been put in place for almost 2 years now a father still cannot see their baby on ultrasound. We had no warning, no mention of this nonsensical policy …
I walked in for X-rays and was told the wait would be 1 hour and 45 minutes. I was surprisingly taken back in 10 minutes! Everyone was thorough and very polite. A pleasant visit.
I had a very nice experience@ Kern Radiology. It was clean and the people working there were real nice and polite. The Radiologist he was very helpful in making me feel comfortable because I was on oxygen and needed my head up a little so …
Arrived very early – just in case of traffic, etc, Kern Radiology staffing was excellent – my tests were both accomplished before my scheduled appointment. The technicians were both knowledgeable and efficient. Thank you to all for your work!
I had no appointment, but just walked in. The wait time was reasonable. The X-ray tech was very professional, friendly, and her instructions were clear and concise. Thank you!
They are very respectful of you and your needs. Sometimes you get all of your paperwork done before they come to get you for your exam. This person is very nice and helpful in explaining what will happen. They talk to you live a person and …
Friendly staff..Reception desk workers nice and polite. Paperwork process very easy and the Technician fast and knowledgeable with her testing procedure..My whole process from beginning to end was 15-20 mins
Easy walk in and out appointment, front girl was quick and helpful also mri tech was quick and straight to the point. Definitely recommend after morning hours.
I didn’t not have a pleasant experience with scheduling Dept. Feel like they do discriminate by judgeing from your dialect. They ask you questions as if you are a Doctor and can diagnose yourself. They do not care about the Doctor’s …
The ladies were all very very polite. Danielle the mammogram ladies was real gentle. Thank you both. The front was crowded but we sat outside n they came n called me. Thank you for making a good adventure for me lol 💖💖🥰 …
Everyone was very nice but I had to wait over an hour to be called back to the appointment I made. They asked me to arrive 20 minutes early and then made me wait over an hour. They need to manage their appointments better.
Treated very nicely even though I was a little late for appt due to unscheduled events I was accepted with the upmost respect. Thank You Rachel and Monica
I was told over the phone when making the appointment to arrive one hour before to begin the procedure by drinking a solution. I arrived on time only to sit for one hour and find out that kind would not be given a solution. The staff at …
I was told the wait time was 1 hour and 45 min however I was only there for about 45 min. The staff was friendly and kept me updated during my visit. Extremely satisfied with my experience. Thank you!!!
I was greeted quickly, checked, & given a form to fill. The facility was clean & decorated well. The seats in the waiting area were comfortable. The technician who did my mammogram was great. She was friendly, knew her job well, & sanitized the machine that was being used to do my mammogram.
The service I received today was awful! Who has to wait 2 1/2 hours to get a X-ray? I did. When I finally got called to the back I sat in another (smaller) waiting room. All the while I’m hearing personnel laughing and talking to one …
The staff was wonderful. I’m claustrophobic so my Dr gave me a pill that didn’t kick in until after I was done, but the tech placed a towel over my eyes and it worked. Yay!
The staff were very nice and I appreciate them for doing their best in difficult times, but the social distancing was impossible as the room was too full of people, very stuffy, with little ventilation. I thought it strange that a medical …
Was a decent place. Staff was friendly and nice. Nothing was rushed, things were explained and my questions were answered. It was my first time having to be there and out wasn’t uncomfortable at all.
From the receptionist to the young lady who took the X-ray very nice, professional I have a foot injury the front office girl went out of her way to assist me. I went a little slower getting to the back the X-ray tech was very kind and …
Very professional staff. They got me in and out quickly explained everything as she was doing my ultrasound. She did a thorough job. The room was clean, the lobby was clean. I felt comfortable.
My first time at this place and I really recommend this place. I would definitely come back to this place. I like the people that work there. From the time I walked and checked in . People are really caring, nice, polite, good at their …
I had an early morning appointment for an MRI and the staff did a wonderful job of getting me processed and scanned in a timely manner. They were all very polite and professional. Thank you for your services.
I was nervous, but everyone is very friendly and helpful. They had me in and out of there in just a few minutes. Super clean and quite nice. Highly recommended.
I went in to have an x-ray of both my knee and my hip. Everyone at the front counter was pleasant and helpful. I was into see a radiology technician sooner than I had anticipated. Alejandra was extremely patient because it was somewhat …
Emplyees were very nice and the technician noticed I was having trouble understanding her with her mask on (couldn’t wear my hearing aids during procedure) and confirmed with me before each step.
The young lady that checked me in today went above and beyond to research why my approval didn’t go through. Anyone else would have simply accepted my cash payment and left it for me to collect from insurance. This young lady is a gem in my …
Always nice folks who work efficiently. I would prefer a reservation system online for chest x-rays, but that’s not how they roll. It’s first come first served, and they don’t seem to have any slow times for a chest x-rays.
First time getting an MRI, staff was amazing at explaining the procedure. I have troubel hearing from time to time but they never even appeared annoyed. They made my experience so pleasant and fun. Patient and genuinely friendly.
The staff are very friendly and I was seen very quickly. The only concern I have is that they are not doing temp checks like all other medical facilities are doing. Also, they don’t have any social distancing sitting in the waiting area or in the back area where you wait to be called for the procedure.
Well everyone was very friendly and did great jobs, but I had such bad clastriphobi that the had to start over three times even with self medication . You really need to the shots to calm you back or I will always ask for a place that has it, when being recommend. It is such a horrible experience if you try to self medicate. Thank you
Very good experience I had an ultrasound appointment but I was at the wrong location and wouldn’t have made it to the right location and they were kind enough to fit me in ! All the employees were very sweet very kind and very helpful!
All the people were very nice. Check in was easy without much waiting time. The lady that did the test was good at what she did and the test went very well.
To make an appointment with Kern radiology is like getting your teeth pulled. Just another bad call center. So bad they lost my business and I switched providers. After multiple phone calls, orders resent to no avail I had no more patience.
The people working in the facility were nice and professional. However, more than 2 hour delay was unacceptable. I had 8:00 pm appointment (check-in time 7:30 pm) but I was in the MRI room at 10:10 pm and got out of the facility at 10:40 …
Went in to get Lab work as a walk in, love the check in system in place, Fast,Easy, and efficient. Sent me a text message so I was able to wait in my car. Staff is very friendly and quick process.
The front desk staff are always cordial and friendly including the person who checked me in today with my paperwork, insurance verification. My technician Katy was extremely helpful and made me feel very comfortable during my ultrasound. Great people and service. Thank you
Everyone made me feel relaxed. Everyone was really kind. I had an evening appointment, not busy at all. Good time to book an appointment. Really highly recommend the Stockdale Kern Radiology.
Known as Kern Rad to me! Always attentive to my needs and willing to accommodate my strange requests if at all possible. The units are always looking clean and organized. And the best part is the staff are loving and kind and make me feel …
I needed an X-ray of my neck. The receptionist had a very pleasant personality, asked for my ID and insurance information, and then handed me a questionnaire to fill out. After a 5 minute wait, I was called back for the neck X-rays. A very good experience.
This facility was amazing and they checked me in pretty quick. I loved that prior to my appointment they called me with and automated voice and they also sent a text with the time of my appointment and address. This made it helpful to …
Found the front desk and mammogram personnel friendly and proficient. Mammogram lady who showed me my locker was especially nice. So sweet and comforting. Such an unnerving and stressful process mammograms are. Especially when you are …
Everything went pretty quick.. I did wish they took me to the back a little closer to my appointment time because of the fact that I’m 8 1/2 months pregnant and couldn’t use the restroom until after my appointment.. That was very uncomfortable but other then that, all staff was friendly and helpful.
Front desk staff was welcoming and friendly. Waited fifteen minutes to be called back for ultrasound. The young lady who did the ultrasound sound was kind, professional and courteous. Great staff.
The entire experience was excellent. On time, very courteous and professional in every respect. I will recommend you whenever the opportunity arises. Thank you all so much! Ken Hurlbert
I was a walk-in patient…I was told my wait would be 1 hour..it was only 35 minutes ..once I was with the ex ray tech things were moving very quickly.
The tech was friendly and efficient. I felt that this young lady was very …
Very nice people, easy to talk to, very accommodating. I had an MRI on my back, the associate walked me through it, checking on me through out the entire process. Will definitely go back if needed. Thanks for your caring assistance.
Got me right in!!! The staff was professional and courteous. My tech was Vanessa, she was kind and made me feel very at ease. She really cares about people! I had a great visit!
Kern Radilogy notified me that my physician requested an ultrasound. I was able to fill out all paperwork online. The waiting room was large and clean and I was given a page explaining how to look up my results online. I was called within …
I was sent to one address, then sent to another address, then back to the first address, the second place was so full there was no place to sit, when I was finally called up, the female helping me kept talking to a man a few spots down and …
This place is the worst, unmarked with 4 different buildings plus with the same address, a nightmare to find then of course because I was late I couldn’t get what I needed done to be done. They never call you back when you need an …
Efficient staff @ check-in. I arrived 30 minutes before my scheduled appt and went right back after a 10 minute wait. Efficient and friendly tech. I was completely done 10 minutes before my appt time.
Pre-filled my paperwork on line prior to arrival. I got there 20 minutes early to check in and was told I was going to have to wait an hour and a half for my MRI. I asked if I could leave and return and was told no I had to stay. I tried …
The staff was very professional and friendly. They were knowledgeable and helpful. I was very anxious and they feel at ease. I had to have an IV and I barely felt it when she put it in!! They earned all 5 stars ⭐️ ⭐️⭐️⭐️⭐️
My dad had to get a CT scan, he was a bit worried and so nervous. he told us that everyone there made him feel so comfortable and explained every detail of what was going to happen just to reassure everything would be fine and to put his …
Easy to book online (even able to get next day appointment!) Great staff and very clean and updated facility. Professional and caring technician performed my screening mammogram. Kern County is fortunate to have access to such knowledgeable and technologically advanced medical options.
This location of Kern Radiology was terrific. I received service quickly and the staff at the front desk was wonderful. I listened to one employee at the front desk help someone who was not an English speaker. She was so patient and kind …
I was scheduled for a mammogram. I didn’t even have time to finish my paperwork they gave me. I literally sat down for probably two minutes and they called me back to get dressed in my gown. About ten minutes later, I was walking out the …
The staff at Kern Radiology were wonderful. They were very sympathetic to my situation, and took their time with me. They even let me wear the scrub pants home knowing I was in too much pain to change back into my own clothes. Highly recommend them.
Always can get an appointment at my. Convenience. Staff are very polite, hardly any long wait time. I have NO complaints, staff are professional & always tell you to have a great/good day
They were running a little behind but only about 20 minutes. Everyone there was very nice and my procedure went fine and I didn’t feel rushed or unimportant. I would recommend them to everyone.
They got me in on an ASAP order, the tech worked as quickly as he could so I didn’t have to lay flat veryong(which I couldn’t!) And they gave me a disc for the surgeon to review at my appointment the next morning.
Excellent service. I completed the required forms online prior to my appointment, so there was barely any wait time at the office. Professional staff, explained the procedures well and made me comfortable before proceeding to start. Highly recommend!
The staff is very kind and Professional and Happy to help in any way you may need.
It is a pleasure to come to this location knowing that you will be greeted with …
There’s a lack of customer service and warmth
There no hello’s thank you you are welcomes
Just greetings of”do you have an appointment, what’s your name, $50 dollars” …
It would be very helpful if you could make an appointment for x-ray. It is extremely difficult coming in with a broken ankle, having to sit for an hour and a half and wait. The staff was kind attentive and the X-ray tech very friendly and …
The gentleman that did the X-ray was really friendly but I was supposed to have my left hand and arm X-ray but he only did the upper part of my left arm. The whole purpose was to see my bone between my wrist and elbow to see if there was a tumor. But I didn’t get that. Now probably have to go back, ugh
If kern Radiology send out message yet they didn’t send out questionnaire where we could fill out at the comfort of our home? Just prolong the waiting line yet sometime elderly might not be able to answer it due to language barrier.
So…I go here often and EVERY time I’m told it’s a 3 hour wait!! Every time!!!! After it’s only, maybe an hour, if that!! The receptionist turned away about 25 people telling them it would be a 3 hour wait. Telling them all to come in the …
On the bright side every one was polite and professional. I was given an appointment 1.5 hours before my arrival. Then I proceeded to the appointment only to wait over an hour!!! Could they not see that they were not on schedule 1.5 hrs …
The place was clean but the area was warm with so many patients in the waiting room which appeared small for the number of patients.
I wish they had a water fountain, since the temperature was warm. …
The staff in the front office was very pleasant and the Mri techs demeanor really comforted me while getting ready for my MRI of my brain. Since I am claustrophobic and decided to try this with out sedation I wasn’t sure if I could make it through. But with her help all went smoothly. I would highly recommend this Kern Rad location.
I waited 2 hours for a scheduled appointment. The MRI tech went to lunch at 10:30. No notice to me until I had to go to the front desk and complain and be told he left for lunch and would be back in 15-30 minutes. Unacceptable to me. Why …
When I arrived early for my appointment, patients were stacked up like planes at Kennedy, milling around in reception and out the door into the main corridor; the girls and guy at the front desk made short work of the crowd and in no time …
New to the area. Was recommended to walk in to get my X-rays done. Was in and out within 30 min. Receptionist and tech were both prompt and courteous. Happy with the services provided!
The tree is not ideal for people with epilepsy. Blinks pretty fast. Staff is unhelpful. Scheduled mri 3 times to keep getting turned away. Very unprofessional. Lack the proper equipment, staff and information about my own appointment. Never …
The process of setting up appointments, fill paperwork & the time in & out from the clinic can’t be easier & faster than this. Staff are extremely professional & courteous, front desk assistant as soon as I walked in, had my paperwork on hand and within 5 minutes I was getting my exams done.
On 11/25/20, had an appointment for a Mammogram, arrived early like advised and was greeting by friendly, helpful staff, with very little wait time. Staff were accommodating, thorough and knowledgeable. I felt comfortable, safe and admired …
I had an excellent experience here! The staff was nice and very timely and efficient!! The technician who took care of me was Katie (I’m pretty sure that was her name) and she made me feel comfortable and answered all my questions. I was …
Very clean facility. The front desk was friendly and professional. The radiologist made me feel confortable with the mammogram. She was also friendly and professional. I have a great experience at your facility.
I went in 20 minutes early as they requested and was greeted, registered and seen before my exact appointment time then was taken care of quickly and with great customer service. Definitely made this first time mammogram experience comfortable and pleasant. Thank you!
My experience at Kern Radiology Riverwalk was wonderful. The front desk associates were great, helpful and courteous. My X-ray Technician was professional yet friendly, and very prompt and informative. All in all I had a pleasant visit and appreciate the efficiency of the staff overall. Thank you.
Even when there’s a lot of people and attitudes are “iffy”, the staff here kept smiles on and a helpful demeanor in their voices. I will definitely come to this office if I need more things done. …
I didn’t have an appointment but I needed an xray asap. I explained the situation and they got me in before my Doc’s deadline. Friendly front desk staff. I’ll start to go to this location now. I recommend that two of the four staffers …
Very nice and quick services. I came in for an MRI of my ankle and the ladies in the front were friendly and worked fast because I was able to complete the forms on my phone before my appointment. The MRI technician made me fe comfortable when providing me with a warm blanket and answered all the questions I had.
When I got to my appointment, check in was great. I don’t know the name of the young lady that checked me in. She is vertically challenged like me.(I’m 4’11 1/2”) Anyway, when I saw people going back long after I got there. I had asked her …
Fast and efficient. Not only did they get me in and out quickly. But the result from my CT scan were available to look at by the time I made it home.
The written report was posted the next morning, before my Dr. Appointment!
Staff was kind, efficient and helpful. The tech was clear about what she needed me to do. Only objection was I don’t see why we are still wearing masks 🤨. …
I recommend for everyone who needs to go to radiology to call Kern Radiology. I have been a client for many years. The service they provide is outstanding. Everyone who works for Kern Radiology are some of the kindness people and they …
Wonderful. Everyone was very polite and efficient. I got in right away and the technician was great. She was very nice and fast. I was out in five minutes.
Staff was very nice and kind
I was last patient of the day and it was after 9 o’clock
Great thing I didn’t have to wait 😊 but I appreciate their patience and full attention
Thank you …
Went to have a CT all was good waited a bit but they are always busy. Very nice nurse great hand whom put my ivy in arm, didn’t feel it. And lady doing the CT test very polite and nice. Great place
App at 8:20 out by 9. The staff was very professional and polite! First time having to visit due to Dr recommendation. They made the process easy and quick!
Kern Radiology got the job done. The only reason I didn’t give them 5 stars is because the front desk people weren’t very friendly. Definitely not what I expected after reading reviews about this place. At first I thought maybe it was just …
While I feel that the front desk was not very friendly, I still gave 5 stars because the radiologist was so kind, careful and attentive to my concerns about getting further imaging approved and expedited through my insurance. He was great!
I was nervous when the technician kept talking to another person in her work area as she was working with me. I don’t think that’s a good idea, to be dealing with more than one person at a time, and the priority should be me, the patient. Otherwise, there’s room for error that can hurt me.
I showed up for my appt but I forgot my lab form. I called to see if I could still come in late so that I could go home for my form. The young lady on the phone told me yes but after arriving back for my appt it had been canceled. The young …
Today my appointment went great! My appointment was at 6:10 am . They got me right in and out, answered my questions and, the staff was awesome! I love going to an office where the staff actually converse with you about pleasant things. …
They were ready for me at my appointment time. I was given appropriate time to get dressed in the ready room and did not have to wait too long for my procedure. The guy doing my procedure explained what to expect and asked about my …
Front desk had friendly staff that explained what you needed to do in detail. All of the staff I dealt with were well trained, friendly & did their jobs with care. Tests were not easy but completed, again with care.
I highly recommend Kern Radiology on Stockdale Highway.
It was a fine experience except that there are 2 different locations in the same parking lot. I was not aware of this and stood in line at the wrong location for about 10-15 minutes. It would have been nice to have a heads up. The staff at …
The girl was a student she did a great job I did not get names the student acted more professional than the person training her. The girl asked me why did I have a huge cut on my stomach I told her I had an emergency cut to have my …
my grandma didn’t know there was two different radiology locations and receptionist didn’t give clear instructions at all until i came in with my grandma for the second time and she decided to give her a note with the address of the …
Amazing and friendly Staff. Luis at the front desk was very cheerful and eager to make clients comfortable. I was expecting to be there over an hour, but was out in 40 minutes. As soon as I checked in, I was called to the back. The whole …
Very professional and nice people. I was late and they accommodated me with no fuss and only a short wait. The technician was fun and ran through a rather long examination relatively quickly. Being able to see the scan so quickly on their …
Nice clean facility. The lady’s at the front desk was nice. I didn’t like sitting in the lobby with a full bladder waiting to be called, however, I told the receptionist that my bladder needs to be released lol, so she called in the back to …
I was called back right at my appointment time, taken to the waiting area to go over the questionnaire, and to make sure my clothing was appropriate. Then just before my MRI they started my IV for the contrast portion of my test and omg it …
It took my husband a month to get an appointment and we drove for an hour to go to his appointment. After he checked in and we are sitting there waiting he was told that the person the we were waiting for just left and they could no see …
The people there were very kind and so fast on getting my x-rays done. It was really refreshing to go to a place and be treated kind and the service was great. Big thumbs up.
Asked to show up at 6:50. Didn’t start the MRI process for 60 minutes. MRI machine was an ancient GE. THEY’re all loud, but this one was terrible. Ear protection provided was a pair of styrofoam plugs. This place was mediocre. Hope the images are acceptable.
This was my daughters first time getting an MRI. I prepared her on what to expect because I have done this multiple times. If you’re not claustrophobic then this can make you feel that way. I didn’t like the way the girl who brought us back …
Arrived to the River Walk location an hour early (my other tasks were completed and I live out of town)to a nice clean spacious waiting room. Very calm feeling. The recptionist shared with me that they were a little behind schedule. She was …
Very fast and friendly, appointment was at 10:40am and they already had me in the back by 10:45 explaining in detail exactly what they were going to do. Exactly how long it would take , everything was like clock work , Very happy with the staff
Today I went for my routine Mammogram. The lady that performs the procedure is the same person I get every year. She is very nice and always makes sure that I’m comfortable before she slips around the divider to run the scan. All of the staff people are great and always in a good mood.
The staff was professional. courteous, friendly and accommodating even tho I was an end-of-day walkin. I had tried two other offices in the same complex whose techs were not available. I was so happy to get the xray done !!!
I was very pleased with the way the staff treated me and that my appointment was on schedule. The technician was very helpful and kept me informed as to what was going on. I would highly recommend Kern Radiology at Riverwalk to any all of …
The two young ladies who helped me that evening were extremely nice and extremely helpful. I have never had a better, more efficient or more accommodating experience in my life. I’d like to send them a thank you gift but I don’t know how. They were that nice and helpful.
There was way too much unorganized paperwork. I sat waiting for them and Dr’s office to get faxes and or email for 3 hours! Don’t know who to blame. Once in the back quick and efficient. Nice people.
I was a walk-in to have an X-ray done. They checked me in right away and took me back within minutes. X-ray was done within just a few minutes. Nice, friendly staff and very effecient.
Very friendly staff, easy to find, I have been there twice now and both times I was in and out in 30 to 45 minutes, but all I was doing was having x rays done, awesome staff.
First rate service from registration. The staff was friendly and highly competent at every course of procedure to end. Thank you all for making my visit comforyable.
Everything and everybody are very nice, and professional, except the resepcionist she is not professional, she is rude she needs improve customer service
While we were waiting to have a chest X-ray, a nurse walked over to me and asked if she could be of assistance. She then pointed to the site on my arm where blood had just been drawn. It was bleeding profusely. She changed the dressing. What a sweet thing to do!
Everyone was very professional. The lady who did my exams was extremely nice and was so fun to talk to! They had me in and out before my app time. Super friendly and professional.
I have been very fortunate to have Kern Rad take care of my various needs. Always kind and caring. Knowledgeable and thorough. I will continue to choose Kern Radiology and recommend them with confidence.
The staff is very helpful and friendly. I didn’t have to wait more than 10 minutes to be seen. I was in and out within 30 minutes after my testing. I was very pleased.
Moved my appointment time without telling me, I called in to see what was going on and whoever answered the phone immediately became combative. Not the 1st time. Canceled my appointment before ever even seeing someone. Not a great 1st impression.
Technically when I got there, my experience was 5 star only when my appt. was being made they set me up in another city! So they had no record of me but they corrected the mistake and got me right in. The front desk was friendly and helpful …
I had an appointment and they were very rude about me bringing my 11 year old with me. They insinuated my child would behave badly if left out in the waiting room. I felt service was bad and I was treated unfairly I will not return to kern radiology
I didn’t have an appointment, I was a “ walk-in”. The people who checked me in at the front counter were very nice and a pleasure to speak with. I did not have to wait very long before I was called back. Everything moved along very …
The woman who answers the phone is rude and unprofessional. She refused to answer my question and just kept repeating a canned response. Yes, I know that already… you keep repeating it. How about answering what I’m actually asking?! …
The receptionist was really rude because she didn’t understand that dad had surgery in 2000 so she didn’t like the fact that we didn’t have the card to the wire or coil that’s in his chest the lady that took over after she did after she …
I went today 10/6/22 to kern radiology for an x-ray and there was a long line there at the radiology, but soon the place was moving along quickly. Thanks to the teamwork of the staff working there. Great job.
The staff at Kern Radiology Riverwalk are so kind. Outstanding professionalism and cleanliness. I felt completely relaxed, and I didn’t have to wait more than 10 minutes.
Walked in for a foot X-ray, lot of people in the waiting room for a different diagnostic exam but none ahead for an X-ray so I was called in right away. The facility is clean, procedure room was comfortable, staff are very accommodating.
We had the best ultrasound technician and experience. She was knowledgeable, quick and efficient. Showed sincerity and compassion to my son. Definitely would recommend 🙏 …
The people at the front desk were very nice and told me I need to make an Appointment for what I needed. The young lady that sits at a desk overhead the conversation. She got up and said one moment. She went way out of her way and went in …
The facility is clean and pretty, the front desk lady was helpful and nice. Donella performed my mammogram and was attentive, kind, and patient. I was in and out in about 30 minutes
My appointment was at 6pm and i got in there shortly after. The whole process was under an hour. Everyone especially the young lady checking me in was very nice pleasant.
Front desk receptionist was amazing! I think she sensed I was nervous and she talked to me and made me laugh the whole time I was in the waiting room. The MRI tech was also amazing! I am very claustrophobic and after my little freak out, he talked to me the whole time while my MRI was being done. Thank you for everything!
I recently had an ultrasound done by Kern Radiology. Callie was the tech that handled my procedure and she did an amazing job. She made sure I was prepped and comfortable during the entire procedure. Thank you Callie. The only problem I …
Everyone is so professional and friendly. It took very little time waiting for my MRI. Of course it was at 6:50pm. The MRI technician was extremely helpful and kind. It was a nice experience. Everyone acts like they love their jobs and it shows in their actions!
I had to wait over an hour to get in. But they were awesome and it was a good
experience. The wait was long is all. But the rest was a very good experience.
Hats off to ANGELA, office manager at Kern Radiology!! My kiddo was being difficult with taking xrays and Angela stepped right in and calmed the situation. They were able to get the necessary x-rays that was needed. Angela definitely knows how to calm nervous children (and parents) down.
I greatly appreciate the curtesy and kindness I received today @7 in the morning. It’s always nice to see a smile on the other side of the counter specially at such an early time. Thank you!
Very accommodating and sweet front office staff! I made an appointment online over the holidays and not through areceptionist. They went above and beyond to help and barely any wait time!
Poor experience getting my 20 week anatomy ultrasound. My husband wasn’t allowed back until 2 min at the end. The ultrasound tech was silent the entire time and didn’t explain anything she was doing. At the end they finally showed me my …
This facility was clean and waiting room was large and comfortable. The staff at the front desk were very kind and efficient. The x-ray technician put me at ease and explained everything clearly.
The communication in this office is not the greatest! I had an appointment for a CT scan with contrast. When I scheduled the appointment no one told me I had to be fasting. I missed my day of work to have to reschedule it for a later time, …
Very fast, friendly and efficient I couldn’t ask for more. My family and I were in a car accident and needed X-rays so I did NOT want to be there longer than I needed to and it went so quick. Great experience.
Had a pelvic ultrasound today and it went great! My first time getting one done and they were so gentle and made sure I was comfortable the whole time. Definitely would go again!
Had CT scan of knee. Appointment was at 11:10am and I was back in my car at 11:18am. I did arrive a few minutes early, but it was very quick and efficient. Staff was polite and courteous. Overall, it was a great experience!
Everyone is very nice and helpful. Since I am in the middle of a move, I was unable to find my walker, so I tried to call for a chair when I arrived. I kept being given different numbers to call, including a fast food restaurant and a …
I got right in after only ten minutes. All the office staff was polite & efficient.
The technician was very gentle and thorough, even warming the KY gel before applying it.
I was promptly given a mask since I didn’t come in with one….as I thought we were someone with the masks sine President Biden declared the pandemic was done….and like the vaccine, they are ineffective…. The staff was very welcoming and …
First, let me just say that I know that this particular location may not be at fault. I got rescheduled 3 times (mostly my insurance providers fault) but when I got rescheduled I was giving very vague directions to the new location. I ended …
Well my Tech was a doll. She made my experience very pleasant. She was a joy to be around. But the receptionist wasn’t very pleasant. I’m disabled with a cane and she open the door for herself and let it go on me. Maybe it just wasn’t her morning. We all have bad days. But all in all my time there was bright.
Everything was going great until the very end of my MRI. I was laying there and all of a sudden I felt nauseous. My head was spinning and I was a little confused and shaking. I called out for the technician, nothing. I called out again, …
Kern Radiology is overall terrific. I have to drive over 3 hours round-trip every time I visit (because I live that far away up in the mountains) but usually the wait isn’t too long. Today I waited for over 30 minutes for an appointment …
It was very quick and easy. They had me fill out paperwork before my appointment date. I showed proof of insurance, Identification and gave a copy of the referral from my doctor all thru my phone weeks before my appointment date. I showed …
Everyone I interacted with was friendly and helpful. My wait time was short and the waiting area was a comfortable environment. The technician that did my daughter’s ultrasound was extra kind and reassuring. I appreciate the “little” things …
I really loved the early morning appointments that are offered. The receptionist was very sweet and friendly. Oh, and prompt! The tech was phenomenal- Courteous, friendly. Overall, great experience. Thank you.
I received a text message that said my appointment was at 1:20. We all ride to that one to make sure we had time to fill out paperwork. It was over an hour before we actually saw anyone for ACT. We learned our appointment was actually for …
Walked in for xray for my son since with xray we cant schedule appointment is on walking only. The wait time was to much 2hr or more wait time.I had to go to quest imaging there wait time was less 30min and they had several people waiting …
Front desk clerk was rude and needs to learn some customer service skills.
I had brought my mother here, and when we arrived there wasn’t much people in the office and the way they had everything separated and clean, made us feel really safe. Really nice staff spoke English and Spanish very helpful will recommend this office!
I went in for my yearly mammogram and it was quick and painless. The young lady doing the mammogram was professional and friendly. Like most women, this is not an appointment that I look forward to, but I take my health seriously. I am happy to report it was a very positive experience.
04/15/22 YESTERDAY, I HAD MY FIRST APPOINTMENT THERE. ALL THE STAFF WERE VERY POLITE. I NORMALLY JUST DO NOT LIKE ANY FORM OF DOC OFFICES BUT THE TRIP THERE WAS PLEASANT & THE PEOPLE WERE KIND. #ThankYou
Good experience but too cold inside
I loved it! The tech who did my ultrasound was nice. 🥰 I didn’t like how my husband couldn’t go inside with me but I understand it was because of Covid. But she was nice enough to let me take pictures and videos of my baby❣️🥰 …
The staff is always cordial, friendly, helpful, and considerate which means much in my many years young and when I am having an intense disability day. Blessings on you all!
Went for a CT scan. I’m very claustrophobic tried once but chickened out. They were very nice and let me have another try. They dimmed the lights let me listen to my music on my phone but no earbuds allowed. I closed my eyes the minute I laid down and I made it through the 15-20 minute procedure.
Not a long wait it was really nice
Everyone at the Radiology was courteous efficient and helpful. I was made to feel comfortable and the staff was professional. Having never had to experience the procedure before I was made to feel at ease and everyone involved what’s professional and made me feel comfortable throughout the process.
Everyone that I came in contact with was very polite and excellent at communicating. They were also pleasant. I appreciated the ability to fill the paperwork out online which saves time during the visit.
My experience with Kern Radiology was very pleasant. They got me in and the lady who did my Ultrasound was very informative and very considerate. Thank you for a good experience.
I was a walk in X-ray patient. The Front desk was friendly and courteous and they told me what “wait time” to expect. I was taken in a little less than the expected wait time. The X-ray tech was efficient and courteous. All in all it was all I could hope for.
It was nice and clean. I checked into main building and receptionist directed me to second location to have my screening done. When I arrived to the next location, the wait wasn’t very long. The Tech was very friendly and quick.
The Reception ladies were very nice and helpful and didn’t have to wait very long for being a walk in very nice and friendly definitely recommend:)
Friendly staff, swift service. What more could you ask for
Today was a better day then yesterday, they need to update their online services that says they are open till 6 for walk ins but when you get there at 5 they tell you they are closed and they close at 5. I asked if they all close at 5 they …
I went in for an X-ray around 3:00 PM and within 30 minutes I was all done. They were fast and very nice.
The personal in the front have no idea what there doing. I have been there twice . Both times the X-Ray tech. Couldn’t find out what type. Of X-rays were wanted , made three phone calls .the fist while I was waiting. They put down chest …
I had to have CT Scans today at Kern Radiology. The receptionists were very polite. The people doing the scans was also very patient with me. I had a good overall experience at Kern Radiology in Riverwalk.
My technician really took his time to explain the CT Urogram. He explained the step by step procedure and how it would make me feel after. I really felt he cared and he made me feel comfortable the entire time. Easy process from check in to the very end.
I think it’s absurd that after having a vaccination and all the safety mandates that have been put in place for almost 2 years now a father still cannot see their baby on ultrasound. We had no warning, no mention of this nonsensical policy …
I walked in for X-rays and was told the wait would be 1 hour and 45 minutes. I was surprisingly taken back in 10 minutes! Everyone was thorough and very polite. A pleasant visit.
I had a very nice experience@ Kern Radiology. It was clean and the people working there were real nice and polite. The Radiologist he was very helpful in making me feel comfortable because I was on oxygen and needed my head up a little so …
The place was nice and the receptionist were extremely nice also and x ray room was a little nerve racking. They did a great job this time..
Arrived very early – just in case of traffic, etc, Kern Radiology staffing was excellent – my tests were both accomplished before my scheduled appointment. The technicians were both knowledgeable and efficient. Thank you to all for your work!
Very good. LUIS at front reception desk was super
Thanks for your wonderful professionalism. Everyone was ver sweet and dedicated to making my appointment go well.
I had no appointment, but just walked in. The wait time was reasonable. The X-ray tech was very professional, friendly, and her instructions were clear and concise. Thank you!
They are very respectful of you and your needs. Sometimes you get all of your paperwork done before they come to get you for your exam. This person is very nice and helpful in explaining what will happen. They talk to you live a person and …
Friendly staff..Reception desk workers nice and polite. Paperwork process very easy and the Technician fast and knowledgeable with her testing procedure..My whole process from beginning to end was 15-20 mins
Rated # 5 – 10+ every person has a great personality
Easy walk in and out appointment, front girl was quick and helpful also mri tech was quick and straight to the point. Definitely recommend after morning hours.
Wonderful staff! Great service. Warm and caring. Made me feel comfortable and explained process clearly
I didn’t not have a pleasant experience with scheduling Dept. Feel like they do discriminate by judgeing from your dialect. They ask you questions as if you are a Doctor and can diagnose yourself. They do not care about the Doctor’s …
The ladies were all very very polite. Danielle the mammogram ladies was real gentle. Thank you both. The front was crowded but we sat outside n they came n called me. Thank you for making a good adventure for me lol 💖💖🥰 …
Everyone was very nice but I had to wait over an hour to be called back to the appointment I made. They asked me to arrive 20 minutes early and then made me wait over an hour. They need to manage their appointments better.
Very quick and they were amazing with my son. He’s a toddler who hates the drs so they were understanding and helped me during his X-rays.
Courteous and efficient, didn’t have to wait at all for my mri. The technician told just what to expect and made as comfortable as possible.
Treated very nicely even though I was a little late for appt due to unscheduled events I was accepted with the upmost respect. Thank You Rachel and Monica
I was told over the phone when making the appointment to arrive one hour before to begin the procedure by drinking a solution. I arrived on time only to sit for one hour and find out that kind would not be given a solution. The staff at …
Every single person I came in contact with were very congenial and helpful. Waiting period was not long at all. Very nice experience!
I was told the wait time was 1 hour and 45 min however I was only there for about 45 min. The staff was friendly and kept me updated during my visit. Extremely satisfied with my experience. Thank you!!!
I was greeted quickly, checked, & given a form to fill. The facility was clean & decorated well. The seats in the waiting area were comfortable. The technician who did my mammogram was great. She was friendly, knew her job well, & sanitized the machine that was being used to do my mammogram.
Staff were very friendly and attentive.
The service I received today was awful! Who has to wait 2 1/2 hours to get a X-ray? I did. When I finally got called to the back I sat in another (smaller) waiting room. All the while I’m hearing personnel laughing and talking to one …
The staff was wonderful. I’m claustrophobic so my Dr gave me a pill that didn’t kick in until after I was done, but the tech placed a towel over my eyes and it worked. Yay!
The staff were very nice and I appreciate them for doing their best in difficult times, but the social distancing was impossible as the room was too full of people, very stuffy, with little ventilation. I thought it strange that a medical …
Was a decent place. Staff was friendly and nice. Nothing was rushed, things were explained and my questions were answered. It was my first time having to be there and out wasn’t uncomfortable at all.
From the receptionist to the young lady who took the X-ray very nice, professional I have a foot injury the front office girl went out of her way to assist me. I went a little slower getting to the back the X-ray tech was very kind and …
The personnel was really helpful as well as very nice and they made the process of my appointment go by fast.
Very professional staff. They got me in and out quickly explained everything as she was doing my ultrasound. She did a thorough job. The room was clean, the lobby was clean. I felt comfortable.
Everything was smooth and a good experience
My first time at this place and I really recommend this place. I would definitely come back to this place. I like the people that work there. From the time I walked and checked in . People are really caring, nice, polite, good at their …
I had an early morning appointment for an MRI and the staff did a wonderful job of getting me processed and scanned in a timely manner. They were all very polite and professional. Thank you for your services.
I was nervous, but everyone is very friendly and helpful. They had me in and out of there in just a few minutes. Super clean and quite nice. Highly recommended.
I went in to have an x-ray of both my knee and my hip. Everyone at the front counter was pleasant and helpful. I was into see a radiology technician sooner than I had anticipated. Alejandra was extremely patient because it was somewhat …
Emplyees were very nice and the technician noticed I was having trouble understanding her with her mask on (couldn’t wear my hearing aids during procedure) and confirmed with me before each step.
The young lady that checked me in today went above and beyond to research why my approval didn’t go through. Anyone else would have simply accepted my cash payment and left it for me to collect from insurance. This young lady is a gem in my …
Always nice folks who work efficiently. I would prefer a reservation system online for chest x-rays, but that’s not how they roll. It’s first come first served, and they don’t seem to have any slow times for a chest x-rays.
VERY efficient and thoughtful. Thank you Kern radiology!
First time getting an MRI, staff was amazing at explaining the procedure. I have troubel hearing from time to time but they never even appeared annoyed. They made my experience so pleasant and fun. Patient and genuinely friendly.
The staff are very friendly and I was seen very quickly. The only concern I have is that they are not doing temp checks like all other medical facilities are doing. Also, they don’t have any social distancing sitting in the waiting area or in the back area where you wait to be called for the procedure.
Well everyone was very friendly and did great jobs, but I had such bad clastriphobi that the had to start over three times even with self medication . You really need to the shots to calm you back or I will always ask for a place that has it, when being recommend. It is such a horrible experience if you try to self medicate. Thank you
Very good experience I had an ultrasound appointment but I was at the wrong location and wouldn’t have made it to the right location and they were kind enough to fit me in ! All the employees were very sweet very kind and very helpful!
All the people were very nice. Check in was easy without much waiting time. The lady that did the test was good at what she did and the test went very well.
To make an appointment with Kern radiology is like getting your teeth pulled. Just another bad call center. So bad they lost my business and I switched providers. After multiple phone calls, orders resent to no avail I had no more patience.
The people working in the facility were nice and professional. However, more than 2 hour delay was unacceptable. I had 8:00 pm appointment (check-in time 7:30 pm) but I was in the MRI room at 10:10 pm and got out of the facility at 10:40 …
Went in to get Lab work as a walk in, love the check in system in place, Fast,Easy, and efficient. Sent me a text message so I was able to wait in my car. Staff is very friendly and quick process.
The front desk staff are always cordial and friendly including the person who checked me in today with my paperwork, insurance verification. My technician Katy was extremely helpful and made me feel very comfortable during my ultrasound. Great people and service. Thank you
Everyone made me feel relaxed. Everyone was really kind. I had an evening appointment, not busy at all. Good time to book an appointment. Really highly recommend the Stockdale Kern Radiology.
Very good service. Front desk very helpful. The ladies doing the x-ray were patient and helpful with my sister. Everyone was outstanding!
Known as Kern Rad to me! Always attentive to my needs and willing to accommodate my strange requests if at all possible. The units are always looking clean and organized. And the best part is the staff are loving and kind and make me feel …
I needed an X-ray of my neck. The receptionist had a very pleasant personality, asked for my ID and insurance information, and then handed me a questionnaire to fill out. After a 5 minute wait, I was called back for the neck X-rays. A very good experience.
This facility was amazing and they checked me in pretty quick. I loved that prior to my appointment they called me with and automated voice and they also sent a text with the time of my appointment and address. This made it helpful to …
Found the front desk and mammogram personnel friendly and proficient. Mammogram lady who showed me my locker was especially nice. So sweet and comforting. Such an unnerving and stressful process mammograms are. Especially when you are …
Everyone from reception to ultrasound technician were so kind!!
Everything went pretty quick.. I did wish they took me to the back a little closer to my appointment time because of the fact that I’m 8 1/2 months pregnant and couldn’t use the restroom until after my appointment.. That was very uncomfortable but other then that, all staff was friendly and helpful.
Front desk staff was welcoming and friendly. Waited fifteen minutes to be called back for ultrasound. The young lady who did the ultrasound sound was kind, professional and courteous. Great staff.
The entire experience was excellent. On time, very courteous and professional in every respect. I will recommend you whenever the opportunity arises. Thank you all so much! Ken Hurlbert
I was a walk-in patient…I was told my wait would be 1 hour..it was only 35 minutes ..once I was with the ex ray tech things were moving very quickly.
The tech was friendly and efficient. I felt that this young lady was very …
Very nice people, easy to talk to, very accommodating. I had an MRI on my back, the associate walked me through it, checking on me through out the entire process. Will definitely go back if needed. Thanks for your caring assistance.
Got me right in!!! The staff was professional and courteous. My tech was Vanessa, she was kind and made me feel very at ease. She really cares about people! I had a great visit!
Well done! Very thorough and seemingly efficient!
Kern Radilogy notified me that my physician requested an ultrasound. I was able to fill out all paperwork online. The waiting room was large and clean and I was given a page explaining how to look up my results online. I was called within …
I was sent to one address, then sent to another address, then back to the first address, the second place was so full there was no place to sit, when I was finally called up, the female helping me kept talking to a man a few spots down and …
This place is the worst, unmarked with 4 different buildings plus with the same address, a nightmare to find then of course because I was late I couldn’t get what I needed done to be done. They never call you back when you need an …
Efficient staff @ check-in. I arrived 30 minutes before my scheduled appt and went right back after a 10 minute wait. Efficient and friendly tech. I was completely done 10 minutes before my appt time.
A bit of a wait past my scheduled appointment. The techs working together did my MRI with professionalism and excellent attitudes.
Very efficient. Workers were courteous, friendly and displayed knowledge regarding their service. Was in and out without any problems.
Pre-filled my paperwork on line prior to arrival. I got there 20 minutes early to check in and was told I was going to have to wait an hour and a half for my MRI. I asked if I could leave and return and was told no I had to stay. I tried …
The staff was very professional and friendly. They were knowledgeable and helpful. I was very anxious and they feel at ease. I had to have an IV and I barely felt it when she put it in!! They earned all 5 stars ⭐️ ⭐️⭐️⭐️⭐️
Everyone was very nice, and most importantly the MRI was extremely fast to get in and out! Very pleasant experience!
My dad had to get a CT scan, he was a bit worried and so nervous. he told us that everyone there made him feel so comfortable and explained every detail of what was going to happen just to reassure everything would be fine and to put his …
Easy to book online (even able to get next day appointment!) Great staff and very clean and updated facility. Professional and caring technician performed my screening mammogram. Kern County is fortunate to have access to such knowledgeable and technologically advanced medical options.
This location of Kern Radiology was terrific. I received service quickly and the staff at the front desk was wonderful. I listened to one employee at the front desk help someone who was not an English speaker. She was so patient and kind …
I was scheduled for a mammogram. I didn’t even have time to finish my paperwork they gave me. I literally sat down for probably two minutes and they called me back to get dressed in my gown. About ten minutes later, I was walking out the …
The staff at Kern Radiology were wonderful. They were very sympathetic to my situation, and took their time with me. They even let me wear the scrub pants home knowing I was in too much pain to change back into my own clothes. Highly recommend them.
Always can get an appointment at my. Convenience. Staff are very polite, hardly any long wait time. I have NO complaints, staff are professional & always tell you to have a great/good day
They were running a little behind but only about 20 minutes. Everyone there was very nice and my procedure went fine and I didn’t feel rushed or unimportant. I would recommend them to everyone.
They got me in on an ASAP order, the tech worked as quickly as he could so I didn’t have to lay flat veryong(which I couldn’t!) And they gave me a disc for the surgeon to review at my appointment the next morning.
Excellent service. I completed the required forms online prior to my appointment, so there was barely any wait time at the office. Professional staff, explained the procedures well and made me comfortable before proceeding to start. Highly recommend!
The staff is very kind and Professional and Happy to help in any way you may need.
It is a pleasure to come to this location knowing that you will be greeted with …
There’s a lack of customer service and warmth
There no hello’s thank you you are welcomes
Just greetings of”do you have an appointment, what’s your name, $50 dollars” …
It looked busy but staff was prompt and professional. In and out quicker than I expected with a staff that displayed great attitude and care.
It would be very helpful if you could make an appointment for x-ray. It is extremely difficult coming in with a broken ankle, having to sit for an hour and a half and wait. The staff was kind attentive and the X-ray tech very friendly and …
The gentleman that did the X-ray was really friendly but I was supposed to have my left hand and arm X-ray but he only did the upper part of my left arm. The whole purpose was to see my bone between my wrist and elbow to see if there was a tumor. But I didn’t get that. Now probably have to go back, ugh
Everyone was really nice and welcoming. Didn’t have a long wait for my X-ray. The tech was really nice and professional.
If kern Radiology send out message yet they didn’t send out questionnaire where we could fill out at the comfort of our home? Just prolong the waiting line yet sometime elderly might not be able to answer it due to language barrier.
So…I go here often and EVERY time I’m told it’s a 3 hour wait!! Every time!!!! After it’s only, maybe an hour, if that!! The receptionist turned away about 25 people telling them it would be a 3 hour wait. Telling them all to come in the …
On the bright side every one was polite and professional. I was given an appointment 1.5 hours before my arrival. Then I proceeded to the appointment only to wait over an hour!!! Could they not see that they were not on schedule 1.5 hrs …
The place was clean but the area was warm with so many patients in the waiting room which appeared small for the number of patients.
I wish they had a water fountain, since the temperature was warm. …
The staff in the front office was very pleasant and the Mri techs demeanor really comforted me while getting ready for my MRI of my brain. Since I am claustrophobic and decided to try this with out sedation I wasn’t sure if I could make it through. But with her help all went smoothly. I would highly recommend this Kern Rad location.
I waited 2 hours for a scheduled appointment. The MRI tech went to lunch at 10:30. No notice to me until I had to go to the front desk and complain and be told he left for lunch and would be back in 15-30 minutes. Unacceptable to me. Why …
They accepted my walk in got me in fast and i was able to leave really fast
When I arrived early for my appointment, patients were stacked up like planes at Kennedy, milling around in reception and out the door into the main corridor; the girls and guy at the front desk made short work of the crowd and in no time …
New to the area. Was recommended to walk in to get my X-rays done. Was in and out within 30 min. Receptionist and tech were both prompt and courteous. Happy with the services provided!
Staff were friendly & wait time was reasonable.
The tree is not ideal for people with epilepsy. Blinks pretty fast. Staff is unhelpful. Scheduled mri 3 times to keep getting turned away. Very unprofessional. Lack the proper equipment, staff and information about my own appointment. Never …
Fast and easy. Love the new gowns they have. Much more comfortable and covering.
The process of setting up appointments, fill paperwork & the time in & out from the clinic can’t be easier & faster than this. Staff are extremely professional & courteous, front desk assistant as soon as I walked in, had my paperwork on hand and within 5 minutes I was getting my exams done.
On 11/25/20, had an appointment for a Mammogram, arrived early like advised and was greeting by friendly, helpful staff, with very little wait time. Staff were accommodating, thorough and knowledgeable. I felt comfortable, safe and admired …
I had an excellent experience here! The staff was nice and very timely and efficient!! The technician who took care of me was Katie (I’m pretty sure that was her name) and she made me feel comfortable and answered all my questions. I was …
Very clean facility. The front desk was friendly and professional. The radiologist made me feel confortable with the mammogram. She was also friendly and professional. I have a great experience at your facility.
I went in 20 minutes early as they requested and was greeted, registered and seen before my exact appointment time then was taken care of quickly and with great customer service. Definitely made this first time mammogram experience comfortable and pleasant. Thank you!
My experience at Kern Radiology Riverwalk was wonderful. The front desk associates were great, helpful and courteous. My X-ray Technician was professional yet friendly, and very prompt and informative. All in all I had a pleasant visit and appreciate the efficiency of the staff overall. Thank you.
Even when there’s a lot of people and attitudes are “iffy”, the staff here kept smiles on and a helpful demeanor in their voices. I will definitely come to this office if I need more things done. …
I didn’t have an appointment but I needed an xray asap. I explained the situation and they got me in before my Doc’s deadline. Friendly front desk staff. I’ll start to go to this location now. I recommend that two of the four staffers …
Very nice and quick services. I came in for an MRI of my ankle and the ladies in the front were friendly and worked fast because I was able to complete the forms on my phone before my appointment. The MRI technician made me fe comfortable when providing me with a warm blanket and answered all the questions I had.
Front office staff was super friendly and helpful. Back office was awesome as well. They were piloted and right on schedule.
The staff was kind and helpful. Even though it is a medical office, it did not feel that way. It was comfortable, clean and welcoming.
When I got to my appointment, check in was great. I don’t know the name of the young lady that checked me in. She is vertically challenged like me.(I’m 4’11 1/2”) Anyway, when I saw people going back long after I got there. I had asked her …
Fast and efficient. Not only did they get me in and out quickly. But the result from my CT scan were available to look at by the time I made it home.
The written report was posted the next morning, before my Dr. Appointment!
Staff was kind, efficient and helpful. The tech was clear about what she needed me to do. Only objection was I don’t see why we are still wearing masks 🤨. …
I recommend for everyone who needs to go to radiology to call Kern Radiology. I have been a client for many years. The service they provide is outstanding. Everyone who works for Kern Radiology are some of the kindness people and they …
I likekern Radiology because they’re very professional and very nice people work there I had no problem going through my MRI and I left happy go home
Wonderful. Everyone was very polite and efficient. I got in right away and the technician was great. She was very nice and fast. I was out in five minutes.
Staff was very nice and kind
I was last patient of the day and it was after 9 o’clock
Great thing I didn’t have to wait 😊 but I appreciate their patience and full attention
Thank you …
Went to have a CT all was good waited a bit but they are always busy. Very nice nurse great hand whom put my ivy in arm, didn’t feel it. And lady doing the CT test very polite and nice. Great place
App at 8:20 out by 9. The staff was very professional and polite! First time having to visit due to Dr recommendation. They made the process easy and quick!
The technicians were all very kind and helpful. It was a quick process and very professional
I had an excellent experience and everyone was great with me. Thank you
Great and fast x rays customer service very well done
Kern Radiology got the job done. The only reason I didn’t give them 5 stars is because the front desk people weren’t very friendly. Definitely not what I expected after reading reviews about this place. At first I thought maybe it was just …
I had a smooth process at Kern Radiology (Riverwalk). From the front desk to the nurse to the technicians, everything was professional and nice.
While I feel that the front desk was not very friendly, I still gave 5 stars because the radiologist was so kind, careful and attentive to my concerns about getting further imaging approved and expedited through my insurance. He was great!
I was nervous when the technician kept talking to another person in her work area as she was working with me. I don’t think that’s a good idea, to be dealing with more than one person at a time, and the priority should be me, the patient. Otherwise, there’s room for error that can hurt me.
I showed up for my appt but I forgot my lab form. I called to see if I could still come in late so that I could go home for my form. The young lady on the phone told me yes but after arriving back for my appt it had been canceled. The young …
Went in for a walk-in was out in 40min I had great service
Very professional staff and punctual. Very clean facility.
Today my appointment went great! My appointment was at 6:10 am . They got me right in and out, answered my questions and, the staff was awesome! I love going to an office where the staff actually converse with you about pleasant things. …
The I have a great experience at Kern Radiology. I want to thank everybody that works there for helping me out so much thank you!
They were ready for me at my appointment time. I was given appropriate time to get dressed in the ready room and did not have to wait too long for my procedure. The guy doing my procedure explained what to expect and asked about my …
Very good experience! Very nice and friendly staff.Very quick and overall really fast.
Front desk had friendly staff that explained what you needed to do in detail. All of the staff I dealt with were well trained, friendly & did their jobs with care. Tests were not easy but completed, again with care.
I highly recommend Kern Radiology on Stockdale Highway.
It was a fine experience except that there are 2 different locations in the same parking lot. I was not aware of this and stood in line at the wrong location for about 10-15 minutes. It would have been nice to have a heads up. The staff at …
The girl was a student she did a great job I did not get names the student acted more professional than the person training her. The girl asked me why did I have a huge cut on my stomach I told her I had an emergency cut to have my …
my grandma didn’t know there was two different radiology locations and receptionist didn’t give clear instructions at all until i came in with my grandma for the second time and she decided to give her a note with the address of the …
Amazing and friendly Staff. Luis at the front desk was very cheerful and eager to make clients comfortable. I was expecting to be there over an hour, but was out in 40 minutes. As soon as I checked in, I was called to the back. The whole …
Very professional and nice people. I was late and they accommodated me with no fuss and only a short wait. The technician was fun and ran through a rather long examination relatively quickly. Being able to see the scan so quickly on their …
Nice clean facility. The lady’s at the front desk was nice. I didn’t like sitting in the lobby with a full bladder waiting to be called, however, I told the receptionist that my bladder needs to be released lol, so she called in the back to …
I was called back right at my appointment time, taken to the waiting area to go over the questionnaire, and to make sure my clothing was appropriate. Then just before my MRI they started my IV for the contrast portion of my test and omg it …
They got me in and out in a professional manner. Staff was friendly
Very friendly staff and polite… always makes me feel comfortable thru any procedure .. CT scans or X-ray and even thyroid ultra sounds
It took my husband a month to get an appointment and we drove for an hour to go to his appointment. After he checked in and we are sitting there waiting he was told that the person the we were waiting for just left and they could no see …
Very efficient front desk and was taken back in a timely manner.
The people there were very kind and so fast on getting my x-rays done. It was really refreshing to go to a place and be treated kind and the service was great. Big thumbs up.
Asked to show up at 6:50. Didn’t start the MRI process for 60 minutes. MRI machine was an ancient GE. THEY’re all loud, but this one was terrible. Ear protection provided was a pair of styrofoam plugs. This place was mediocre. Hope the images are acceptable.
This was my daughters first time getting an MRI. I prepared her on what to expect because I have done this multiple times. If you’re not claustrophobic then this can make you feel that way. I didn’t like the way the girl who brought us back …
The lady that did the MRI was very kind and helpful and made it a comfortable experience
Arrived to the River Walk location an hour early (my other tasks were completed and I live out of town)to a nice clean spacious waiting room. Very calm feeling. The recptionist shared with me that they were a little behind schedule. She was …
Very fast and friendly, appointment was at 10:40am and they already had me in the back by 10:45 explaining in detail exactly what they were going to do. Exactly how long it would take , everything was like clock work , Very happy with the staff
Wonderful staff and technician. Very accommodating in appointment scheduling as well.
Staff was very kind. My wait was less then 10 minutes. The x ray tech was really efficient and helpful. Facility was very clean and relaxing
Today I went for my routine Mammogram. The lady that performs the procedure is the same person I get every year. She is very nice and always makes sure that I’m comfortable before she slips around the divider to run the scan. All of the staff people are great and always in a good mood.
It was great experience… the young lady was very informative and treated me well…
The staff was professional. courteous, friendly and accommodating even tho I was an end-of-day walkin. I had tried two other offices in the same complex whose techs were not available. I was so happy to get the xray done !!!
I was very pleased with the way the staff treated me and that my appointment was on schedule. The technician was very helpful and kept me informed as to what was going on. I would highly recommend Kern Radiology at Riverwalk to any all of …
Very cortinated. Took my info. Driver’s license and insurance cards. X-Ray person explained everything. Was ok on time.
The two young ladies who helped me that evening were extremely nice and extremely helpful. I have never had a better, more efficient or more accommodating experience in my life. I’d like to send them a thank you gift but I don’t know how. They were that nice and helpful.
I really like the receptionist very professional, everyone was nice. They move quickly on time 🥰💯💯 …
There was way too much unorganized paperwork. I sat waiting for them and Dr’s office to get faxes and or email for 3 hours! Don’t know who to blame. Once in the back quick and efficient. Nice people.
I was a walk-in to have an X-ray done. They checked me in right away and took me back within minutes. X-ray was done within just a few minutes. Nice, friendly staff and very effecient.
Very friendly staff, easy to find, I have been there twice now and both times I was in and out in 30 to 45 minutes, but all I was doing was having x rays done, awesome staff.
Staff were friendly and helpful. They were busy but efficient and I was in and out within an hour.
The staff was very polite and understanding. The appointment went well. I was in and out pretty fast.
Everyone was friendly and helpful. They have a clean and nice facility. I would recommend them highly. 👍 …
Great customer services. They get you in at a timely manner.
my radio tech was amazing! super informative and gentle. they got me in right away and it was an overall pleasing experience
First rate service from registration. The staff was friendly and highly competent at every course of procedure to end. Thank you all for making my visit comforyable.
The staff team are nice and efficient. They are kid friendly which is a plus. I was in their less then 30 mins.
Everything and everybody are very nice, and professional, except the resepcionist she is not professional, she is rude she needs improve customer service
The technician was very concerned that I was comfortable. And that is not easy with me. Other than that it is mind over matter. Thank you
While we were waiting to have a chest X-ray, a nurse walked over to me and asked if she could be of assistance. She then pointed to the site on my arm where blood had just been drawn. It was bleeding profusely. She changed the dressing. What a sweet thing to do!
Everyone was very professional. The lady who did my exams was extremely nice and was so fun to talk to! They had me in and out before my app time. Super friendly and professional.
I have been very fortunate to have Kern Rad take care of my various needs. Always kind and caring. Knowledgeable and thorough. I will continue to choose Kern Radiology and recommend them with confidence.
Friendly service an very efficient.Went without an appointment and was in an out in half an hour.
The staff is very helpful and friendly. I didn’t have to wait more than 10 minutes to be seen. I was in and out within 30 minutes after my testing. I was very pleased.
Moved my appointment time without telling me, I called in to see what was going on and whoever answered the phone immediately became combative. Not the 1st time. Canceled my appointment before ever even seeing someone. Not a great 1st impression.
Everyone was really nice and the office was clean. The tech explained everything to me and was helpful
Technically when I got there, my experience was 5 star only when my appt. was being made they set me up in another city! So they had no record of me but they corrected the mistake and got me right in. The front desk was friendly and helpful …
I had an appointment and they were very rude about me bringing my 11 year old with me. They insinuated my child would behave badly if left out in the waiting room. I felt service was bad and I was treated unfairly I will not return to kern radiology
Professional, walk-in expedited with ease, kind and welcoming. I had a wonderful experience:)
The very positive experience started with the online registration and forms. Really easy made it so I did nit wait 5 minutes to be taken back. …
This was my 12 yr old daughter’s first MRI. They were patient and explained things. Made her feel comfortable with what was happening
I didn’t have an appointment, I was a “ walk-in”. The people who checked me in at the front counter were very nice and a pleasure to speak with. I did not have to wait very long before I was called back. Everything moved along very …
My visit was very fast and the technician was professional and I appreciate that.
My walk up foot x-ray in mid afternoon took about 20 minutes from walk in to out. I was treated courteously and professionally.
Plenty of parking, clean facility, and a warm, helpful staff. My appointment went fast and smooth!
They got me in and done quickly. In addition, they were compassionate and helpful. I highly recommend them.
The woman who answers the phone is rude and unprofessional. She refused to answer my question and just kept repeating a canned response. Yes, I know that already… you keep repeating it. How about answering what I’m actually asking?! …
The staff was friendly and kind. My exam was done quickly. Overall greater experience and would go to this location again.
I’m really claustrophobic, 2 young ladies were so helpful and made me comfortable. No sedation I did just fine. Thanks, Sharon Lindsey
The receptionist was really rude because she didn’t understand that dad had surgery in 2000 so she didn’t like the fact that we didn’t have the card to the wire or coil that’s in his chest the lady that took over after she did after she …
Appointment was smooth. On time. I had a medical issue that they had to work around. Great communication. Thanks
Very polite and efficient staff. I was able to get and out rather quickly, with very little wait. Excellent service.
The MRI technician was very pleasant and professional. He was kind and accurate (15 minutes total.) Thank You for a pleasant experience.
I went today 10/6/22 to kern radiology for an x-ray and there was a long line there at the radiology, but soon the place was moving along quickly. Thanks to the teamwork of the staff working there. Great job.
The staff at Kern Radiology Riverwalk are so kind. Outstanding professionalism and cleanliness. I felt completely relaxed, and I didn’t have to wait more than 10 minutes.
Walked in for a foot X-ray, lot of people in the waiting room for a different diagnostic exam but none ahead for an X-ray so I was called in right away. The facility is clean, procedure room was comfortable, staff are very accommodating.
We had the best ultrasound technician and experience. She was knowledgeable, quick and efficient. Showed sincerity and compassion to my son. Definitely would recommend 🙏 …
The people at the front desk were very nice and told me I need to make an Appointment for what I needed. The young lady that sits at a desk overhead the conversation. She got up and said one moment. She went way out of her way and went in …
The facility is clean and pretty, the front desk lady was helpful and nice. Donella performed my mammogram and was attentive, kind, and patient. I was in and out in about 30 minutes
My appointment was at 6pm and i got in there shortly after. The whole process was under an hour. Everyone especially the young lady checking me in was very nice pleasant.
Front desk receptionist was amazing! I think she sensed I was nervous and she talked to me and made me laugh the whole time I was in the waiting room. The MRI tech was also amazing! I am very claustrophobic and after my little freak out, he talked to me the whole time while my MRI was being done. Thank you for everything!
I recently had an ultrasound done by Kern Radiology. Callie was the tech that handled my procedure and she did an amazing job. She made sure I was prepped and comfortable during the entire procedure. Thank you Callie. The only problem I …
Everyone is so professional and friendly. It took very little time waiting for my MRI. Of course it was at 6:50pm. The MRI technician was extremely helpful and kind. It was a nice experience. Everyone acts like they love their jobs and it shows in their actions!
I had to wait over an hour to get in. But they were awesome and it was a good
experience. The wait was long is all. But the rest was a very good experience.
Hats off to ANGELA, office manager at Kern Radiology!! My kiddo was being difficult with taking xrays and Angela stepped right in and calmed the situation. They were able to get the necessary x-rays that was needed. Angela definitely knows how to calm nervous children (and parents) down.
I greatly appreciate the curtesy and kindness I received today @7 in the morning. It’s always nice to see a smile on the other side of the counter specially at such an early time. Thank you!
Very accommodating and sweet front office staff! I made an appointment online over the holidays and not through areceptionist. They went above and beyond to help and barely any wait time!
They did a great job accommodating me. Even rescheduled to a new place the same day when their machine broke. Everyone was very nice.
Poor experience getting my 20 week anatomy ultrasound. My husband wasn’t allowed back until 2 min at the end. The ultrasound tech was silent the entire time and didn’t explain anything she was doing. At the end they finally showed me my …
This facility was clean and waiting room was large and comfortable. The staff at the front desk were very kind and efficient. The x-ray technician put me at ease and explained everything clearly.
The communication in this office is not the greatest! I had an appointment for a CT scan with contrast. When I scheduled the appointment no one told me I had to be fasting. I missed my day of work to have to reschedule it for a later time, …
Very fast, friendly and efficient I couldn’t ask for more. My family and I were in a car accident and needed X-rays so I did NOT want to be there longer than I needed to and it went so quick. Great experience.
Had a pelvic ultrasound today and it went great! My first time getting one done and they were so gentle and made sure I was comfortable the whole time. Definitely would go again!
Had CT scan of knee. Appointment was at 11:10am and I was back in my car at 11:18am. I did arrive a few minutes early, but it was very quick and efficient. Staff was polite and courteous. Overall, it was a great experience!
Everyone is very nice and helpful. Since I am in the middle of a move, I was unable to find my walker, so I tried to call for a chair when I arrived. I kept being given different numbers to call, including a fast food restaurant and a …
I got right in after only ten minutes. All the office staff was polite & efficient.
The technician was very gentle and thorough, even warming the KY gel before applying it.
I was promptly given a mask since I didn’t come in with one….as I thought we were someone with the masks sine President Biden declared the pandemic was done….and like the vaccine, they are ineffective…. The staff was very welcoming and …
First, let me just say that I know that this particular location may not be at fault. I got rescheduled 3 times (mostly my insurance providers fault) but when I got rescheduled I was giving very vague directions to the new location. I ended …
Well my Tech was a doll. She made my experience very pleasant. She was a joy to be around. But the receptionist wasn’t very pleasant. I’m disabled with a cane and she open the door for herself and let it go on me. Maybe it just wasn’t her morning. We all have bad days. But all in all my time there was bright.
Everything was going great until the very end of my MRI. I was laying there and all of a sudden I felt nauseous. My head was spinning and I was a little confused and shaking. I called out for the technician, nothing. I called out again, …
Kern Radiology is overall terrific. I have to drive over 3 hours round-trip every time I visit (because I live that far away up in the mountains) but usually the wait isn’t too long. Today I waited for over 30 minutes for an appointment …
It was very quick and easy. They had me fill out paperwork before my appointment date. I showed proof of insurance, Identification and gave a copy of the referral from my doctor all thru my phone weeks before my appointment date. I showed …
Everyone I interacted with was friendly and helpful. My wait time was short and the waiting area was a comfortable environment. The technician that did my daughter’s ultrasound was extra kind and reassuring. I appreciate the “little” things …