Keys Federal Credit Union was founded in 1940 by a group of naval station employees. They received a federal charter and founded NAVSTA … See more
Read More| Sunday Closed Monday 8AM–6PM Tuesday 8AM–6PM Wednesday 8AM–6PM Thursday 8AM–6PM Friday 8AM–6PM Saturday 9AM–12PM |
3022 N Roosevelt Blvd, Key West, FL 33040
(Translated by Google) I feel comfortable
(Original)
Me siento cómoda
(Translated by Google) It is the best bank I have ever had.
(Original)
Es el mejor banco q he tenido
(Translated by Google) Very good attention, service and professionalism.
(Original) …
(Translated by Google) Very good attention from the staff, speed and efficiency, I recommend it the best option …
(Translated by Google) Very bad sir, it’s a collection mouse, a certain Alberto doesn’t take my cell phone, none of those banks want to talk to me and if they pick up the phone when they know it’s me, they hang up on me, they took my car …
Very helpful
Horrible customer service.
The friendliest bank in town.
The worst customer service on the planet!!!
Fast, friendly and professional service
Always there when you need them.
The Best bank in the Florida Keys!!
Don’t answer the phone when it shows their open
Susan was wonderful Thanks Dennis Lacy Jr
Always professional and very helpful, thank you keys federal.
Worst CU I have ever been associated with
Excellent service, very knowledgeable helpful staff
This is a Home Town Bank and You become one the owners of the Credit Union when You join as a Member.
I applied for a loan and the bank assistant was fast.
Thank You.
Dealing with Keys Federal is always a pleasure.
Fast efficient and friendly
Ms Taylor was very helpful and knowledgeable
Great local credit union. Very involved in the community and willing to help any way they can!
Great customer service and always willing to help in a time of need best bank in my experience
The most rube manager ever see on life no customers service at all she need to go back to the school and fix that attitude problem my bussines with flrodida key credit union is all over moving to first state Bank
Applied for a loan on a Wed got the loan by Friday of the same week.
Best response time ever. Enough said! 5 🌟 …
Gisselle was great to work with, she went above and beyond to help with an auto loan refinance. An overall great experience!!!!
Keys federal is always here to help; regardless of your Bad credit. High or low. They will find a way to make you happy.
Excellent auto loan servicing work. The person handling the loan knew exactly what she was doing and was prompt and efficient on everything she did!
That’s worse bank ever, people money not safe in this bank, they make transactions I don’t even know about in my card and refuse to give me my money back, y’all need to do better.
You send me an email advertizing low loan rates, but I cant get to it from your website, which in general, is not very intuitive if you want more than account info
Customer service could use improvement. Some tellers are friendly and some are indifferent. Their attitude affects how helpful they are. I would recommend considering somewhere else
Possibly the worst customer care over the phone because it’s non-existent. Wait time said 3 minutes and after 20 minutes it forces you to receive a callback that you will never get.
You don’t get better financial services any where. The lowest cost because you are a member not a customer. A concerned friend with your financial well being in mind, not how much they can make from you.
Petagay was great friendly informative and extremely compitent great team at the bank
Working with Hela was a breeze. Great communication also super nice and pleasant. the application process was quick and painless. Always a pleasure working with KFCU employees : ) Thank you Hela and KFCU staff
The staff is outstanding My request
was promptly handled. It’s a pleasure
having Keys Federal as MY BANK. …
I’m very satisfied with the service Zarina gave us the other day. She was very helpful, polite and definitely knows a lot about the job she does. Great service! Thank you!
Neyka was being helpful, she was very kind and was a good listener…
Very uneducated and very inexperienced loan department ever talked and ever worked with, they denied my loan request even I had a loan with them before, even I paid off without any issues couple months ago . No I don’t have bad credit or …
this place gives u no information on your account besides the transactions made…. I can’t even get a loan with them, so I tried elsewhere and they don’t have my account or routing number anywhere but on a blank check…. so I can’t even …
Wait is more than 25 minute long with no people in the bank. Everyone who works there give completely different info about accounts, credit cards and loans. And there is no way to get help on the phone either, for some reason they can’t …
I wish I could change my original rating and still leave it there just to show others,that you feel in anyway unhappy with your service,they WILL MAKE SURE what ever wrong no matter how little they will make sure it’s reconciled …
I came here needing help with my account and luckily Petagay Strong helped me she was a great help and over-all really nice 😊 …
I stopped by today and made a deposite of $1383 in the drive through. I know how much I gave them in each bill. Counted it right before I sent it through. My receipt came back showing $100 less than I gave them. I pointed it out so they had …
Inactivity fees will drain your account to zero if you let them. My bad for not closing the account completely, but it’s a predatory practice nonetheless. Service was never that great so I’m not surprised, just disappointed that a CU would do something that most banks don’t do anymore. smh…
Banking is about customer service and probably the most needed service to be accurate after medical services, this bank has no idea what that is. All the people in the bank looks miserable and grump. The only people that ever attempt to a …
Don’t even bother filing a dispute with them. I don’t even know why they have a dispute department. I’ve banked with several different Banks as I travel around quite often and sometimes having a local bank is easier. All other Banks I have …
No Bank in my entire life has ever helped as much as keys Federal has helped us especially during this pandemic thank you keys Federal. Their people are very hospitable and friendly no matter what problem I’ve had keys Federal has worked with me to fix it. This is the way a bank should be run. Thank you again keys Federal
Horrible services all around caught the credit union adding extra charges to my truck loan. Over a period of a year. They then wouldn’t issue me my statement to show the deception by the credit union. This is a corrupt organization …
This Bank has gone way downhill now! The bill pay system they are using out of AZ. is the worst possible thing going today!! Very poor System for paying and Banking .🇺🇸 Would like to use another Bank soon!!! My wife does not want to have to change her payroll direct deposit from her job,so will be staying for a short while…. 🙁 …
This year with covid-19 has been hard on everyone. I resently lost my mother and was preparing to transfer funds to credit union only to find out that they were charging a no use fee until they emptied and closed my account. No it wasn’t …
On vacation in key west and used key federals atm. Was charged $4.00 to withdraw funds. Went inside to break two twenties into smaller denominations. After waiting in line I was told they wouldn’t give me change because I wasn’t a member. Really?
We’ve experienced friendly and efficient service in the credit union. But, the outside service to send money (like Zelle but not Zelle) desperately needs improvement. Bill pay is not much better.
Taylor at Key Plaza is great to work with. My favorite MSR at KFCU!
Petagay strong is very helpful whenever I visit the bank
We really appreciate KFCU, and definitely love their location on Stock Island.It means a lot to walk into a financial institution and the staff actually knows you and is happy that you’re there! We recently worked with Rubi on a new car …
Horrible bank and horrible customer service, closed my account without even saying anything to me and then had the audacity to take my money that I was trying to deposit into my bank account while they had already closed my account . Then …
I’ve had my accounts with Keys Federal Credit Union from the time I moved to Key West and I wouldn’t consider banking with another institution. I’ve always been treated well and I even enjoy the occasions when I have to go into their branch on Southard Street because I know everyone there.
Worst bank-credit union ever. When we opened the account woman on Stock Island kept telling us she really didn’t have enough time. We left and opened at Key Plaza. Several times when I have gone to deposit a check the tellers have been …
Poor to non-existent integration with online money apps. Fees for transfers to other banks. I’ve interacted with one friendly teller. The rest, not so much. Secure communication channel is tedious at best. …
In Keys over 15 years. If you LIVE on a boat you will NOT be allowed to open bank account. Must have a street address. Definitely not a bank for locals. …
HAD NOTHING BUT LOVE FOR KEYS FEDERAL CREDIT UNION FOR YEARS…NOW… I’M ALWAYS OVERDRAFT 😡😡I KNOW WHAT I CAN SPEND AND IT NEVER EQUALS OUT 🤔🤔 WHAT THE HECK IS REALLY GOING ON..SOOOO.. UNSURE…?????.. THIS NEW APP IS A STRAIGHT FRAUD.. COME ON FKCU, WHAT HAPPENED 🧐🧐 …
petagay is amazing…she is my favorite banker and this is my favorite bank…i am grateful to have an account here and hope to forever:-)
again, petegay is the best part of the experience with keys federal.
As a credit union member and employee in Ohio. I was very surprised to walk in your branch and not one person looked up or acknowledged us.
We were there to ask about shared branching. …
Taylor at Keys Federal is the ONLY reason I bank here!!!! She is beyond amazing! So extremely helpful, smart, and creative. By far, the best customer service I have ever received!
In my experience at keys federal I found an amazing person very kind, so nice and she tooks a lot of patient to help people i wanna take this little time to say thank you for all your assistance Petagay you are very nice
We had to go into the bank and my husband and I were assisted by Petagay who was so helpful and professional. She made everything easier and explained everything so we could understand. Thank you Keya Federal and most of all thank you Petagay!
Customer service is such a disappointment. Promise to call you back or send information and then they don’t. Had some orders where the merchandise was not delivered and I was supposed to get credited back but never received my refund. The …
Horrible bank. Customer service is nonexistent. Rude manager. The tellers don’t know what they’re doing.,I’ll stick to wells Fargo.
The worst customer service ever, went to paid off my car loan, but the first teller said she doesn’t know how to do it , and that she will only take monthly payment, then she sends me back in the waiting line, in 15 minutes finally got to …
The most helpful staff! Shout out to Petagay Strong for steering me in the right directions by patiently answering all my questions, giving me options so I can make decsions in my best interest, Thank you
It was my first time to get in Keys Federal and thank Petagay and Neyka . so now I’m a member of this union ! That girls super nice and very polite . They provided full information and very good service ! God bless you guys !
Most useless bank in the keys, don’t waste your time. Expect to wait in line atleast 30 minutes if not more before being helped and then….9/10 they cant help you for some reason. Took 3 tries just to set up an account for.my under 18 year …
Petagay Strong was so helpful for us on our Friday afternoon visit. When we arrived, she promptly invited us into her office, with a smile, and immediately got to work on our loan. She was thorough and quick – highly recommend having her help you!
Let me tell you that the Marathon branch rocks! It was the best banking experience I ever had, so I’ve begun moving all my banking to them despite spending much of my time in Orlando. Paola and Dulce are the best! They answered every …
I have been a credit union supporter and encourage you to do so if you want to save on fees. We went to the Keys Plaza branch to have wills, medical directives and POAs completed and Petagay was very thorough. Kelida and Neyka served as …
Personally, I use Ally. I’ve been using them for years, no problems and all my accounts have an A.P.Y. Anyway, I come to these off banks to cash checks that people pay me in. I’m posting this because I wasn’t aware that they don’t send …
The Bailey Brothers Building and Loan is more technologically advanced than this place. Find an old sock and keep your money in it and you will be better off. Service is non existent.
Branch Manager Petagay Strong was very helpful and professional as she notarized numerous real estate documents for me. Thank you Again Petagay for your outstanding customer service!
I’m not one to write a review, but Giselle at the Key West branch is AMAZING. She was able to help my husband and was on point with everything. She answered all of our questions, got back to us super quick, and was honest and professional …