Worst company of any kind I’ve ever worked with. You can talk to the friendly customer service staff (level 1) and overworked supports coordinators until you’re blue in the face, but they have no power to do anything to help you, and if …
They took they took away my confidence they took away my confidence and my self-esteem when they denied me a denture it breaks my heart how they have the heart to deny me a denture I’m 42 mother of 3 I’m embarrassed to open my mouth on smile shame on you for denying me
This so called Community Health Choices is racist towards blacks and their main goal is to house them in Nursing Homes . I’ve complained to the PA Office Of The Attorney General and they had their lying lawyer write a response that was full of lies . Regardless I’m getting off of this racial trash
I love Keystone First. I recommend them above the other health insurance. They have helped me so much. I have a child with a chronic illness and they have a caseworker to help me when im busy. Love them
Really don’t like Keystone First’s website for searching doctors. The “Specialty” search option, groups all specialty doctors together. So, if you are searching for a dentist, you have to go through ALL specialty doctors; surgeons, …
Everyone is jealous of my insurance! Each case is different but for me, they cover EVERYTHING. Honestly changed my life. Have been with them since I was a child! Customer service is good as well
Where should I begin?my son and I went to have eye exams and to have our lenses updated on the 3rd or 4th of April .our glasses were sent to keystone lab which goes by Davis something .my glasses were ready a week later and I didn’t think …
My Keystone First didn’t go in effect until October, 1, 2017. However, on September 27, 2017, I had an emergency situation in which I needed medication, I was very sick. I got a script from my DR and when I went to fill it, I was denied …
THIS 5 STARS IS FOR THEIR SENIOR CLAIM REPRESENTATIVE SHANCE! She helped me with my claims that I’ve been having so many problems with, since other claims rep can’t figured out what happened. she will also give you tips on how you can bill …
Complete garbage company. They make their clients jump through endless hoops for sub-par care. Regardless of how nice some of their customer service reps are, its besides the point. This is an intrinsically immoral company bent on making …
Helpful I meet someone on the phone, name Monesia from keystone first. She really helped me to get what I wanted. I say thank you millions times to her *****
the customer service number is always helpful. staff are very patient and any answer all of your questions without you feeling rushed to get off of the phone. i am one who ask A LOT of questions. I have bad anxiety and need to fully …
They terminated my Health care Coordinator with a notice dated May 16, 2019. No reason given. When I called to find a new Health care coordinator, they kept me on hold for over an hour and then provided me with a list, which I had to …
Good luck verifying your address if you live in an apartment. If you didn’t give the apartment number when signing up, you’ll recieve mail but be screwed if you try to verify your address *with* the apartment number. Or vice-versa, for …
Beware on how this company treats you. Don’t count on getting your medication on time. Most likely, you will suffer. This insurance company doesn’t care nor do the doctors in the network. If a doctor hurts a patient, the company does a …
Last week, I called Keystone First to ask questions I had regarding my vision benefits. I spoke to Odemarys, one of the call center representatives. Out of all the people from various companies that I have spoken to over the phone, she …
The way that KF handles complaints about providers is inexcusable. Any complaint about a provider falls into a black hole and is conveniently ignored with no repercussions for doctors that violate every health regulation you can imagine. …
Customer service deserves 5 stars. Any time I have ever called the representatives were always understanding, patient, and helpful. Someone else posted they have never felt rushed off the phone and I agree with that fully. I have called dozens of times the past year and always felt important.
Even month when it’s time for my medicine to be refilled, ya all the only people that are giving me a hard time I told ya multiple times that I am pregnant and I need my medicine and ya instead keep phone hopping me back and forth with …
Ok I love this insurance. They pay pay pay and that helped so many times so as grateful as i am to this company, the reps stink. I called to ask if i could get telehealth coverage because i noticed over the years when i look up if a company …
This insurance constantly denies anything your doctors prescribe for you. Worst insurance company ever. I have stage 4 cancer and they refuse to authorize anything my doctor prescribes for me. It always takes a whole bunch of hoops to jump …
Avoid this insurance company like the plague. They will take your money but will give you every excuse in the book why they can’t pay for your prescriptions or any other services needed. You call them up and and they tell you the problems …
Worst company of any kind I’ve ever worked with. You can talk to the friendly customer service staff (level 1) and overworked supports coordinators until you’re blue in the face, but they have no power to do anything to help you, and if …
My wife works here
A great organization to work for!!!
Love it
Do you have Chinese?
Best medical company ever got everything my son needs for him
They took they took away my confidence they took away my confidence and my self-esteem when they denied me a denture it breaks my heart how they have the heart to deny me a denture I’m 42 mother of 3 I’m embarrassed to open my mouth on smile shame on you for denying me
Never had a problem with there Customer service on the phone. Always helpful with Questions when I have them.
First time in a long time that I connected with a company’s
Customer Service and it was an entirely pleasant experience
From beginning to end. Nice!
Good insurance co.my children have had them a long time,never really have problems doctors in delco.are good good cust.service too.
Have had minimal responses, poorly organized , if you can stay with your current insurance as is, please do so…not worth the aggravation
Customer Service is the best, very helpful and patient. Especially Dybenda W. I recommend this insurance over others for sure.
This so called Community Health Choices is racist towards blacks and their main goal is to house them in Nursing Homes . I’ve complained to the PA Office Of The Attorney General and they had their lying lawyer write a response that was full of lies . Regardless I’m getting off of this racial trash
More like Keystone Last… Have mercy on us for picking up the bill in a timely manner. However, customer Service, the forefront is good .
I love Keystone First. I recommend them above the other health insurance. They have helped me so much. I have a child with a chronic illness and they have a caseworker to help me when im busy. Love them
Really don’t like Keystone First’s website for searching doctors. The “Specialty” search option, groups all specialty doctors together. So, if you are searching for a dentist, you have to go through ALL specialty doctors; surgeons, …
Everyone is jealous of my insurance! Each case is different but for me, they cover EVERYTHING. Honestly changed my life. Have been with them since I was a child! Customer service is good as well
Where should I begin?my son and I went to have eye exams and to have our lenses updated on the 3rd or 4th of April .our glasses were sent to keystone lab which goes by Davis something .my glasses were ready a week later and I didn’t think …
I talked to them on the phone I didn’t go there but the phone call went well
My Keystone First didn’t go in effect until October, 1, 2017. However, on September 27, 2017, I had an emergency situation in which I needed medication, I was very sick. I got a script from my DR and when I went to fill it, I was denied …
No help they don’t care about nobody if I could put no star in a middle finger I would
THIS 5 STARS IS FOR THEIR SENIOR CLAIM REPRESENTATIVE SHANCE! She helped me with my claims that I’ve been having so many problems with, since other claims rep can’t figured out what happened. she will also give you tips on how you can bill …
Complete garbage company. They make their clients jump through endless hoops for sub-par care. Regardless of how nice some of their customer service reps are, its besides the point. This is an intrinsically immoral company bent on making …
I’m very upset with this insurance company.
I was out of town and needed to go to the emergency room back in 2015- I have …
Helpful I meet someone on the phone, name Monesia from keystone first. She really helped me to get what I wanted. I say thank you millions times to her *****
the customer service number is always helpful. staff are very patient and any answer all of your questions without you feeling rushed to get off of the phone. i am one who ask A LOT of questions. I have bad anxiety and need to fully …
They terminated my Health care Coordinator with a notice dated May 16, 2019. No reason given. When I called to find a new Health care coordinator, they kept me on hold for over an hour and then provided me with a list, which I had to …
Good luck verifying your address if you live in an apartment. If you didn’t give the apartment number when signing up, you’ll recieve mail but be screwed if you try to verify your address *with* the apartment number. Or vice-versa, for …
Beware on how this company treats you. Don’t count on getting your medication on time. Most likely, you will suffer. This insurance company doesn’t care nor do the doctors in the network. If a doctor hurts a patient, the company does a …
Don’t care about client have partial teeth they DONTCARE DONT CARE
Last week, I called Keystone First to ask questions I had regarding my vision benefits. I spoke to Odemarys, one of the call center representatives. Out of all the people from various companies that I have spoken to over the phone, she …
The way that KF handles complaints about providers is inexcusable. Any complaint about a provider falls into a black hole and is conveniently ignored with no repercussions for doctors that violate every health regulation you can imagine. …
Customer service deserves 5 stars. Any time I have ever called the representatives were always understanding, patient, and helpful. Someone else posted they have never felt rushed off the phone and I agree with that fully. I have called dozens of times the past year and always felt important.
Even month when it’s time for my medicine to be refilled, ya all the only people that are giving me a hard time I told ya multiple times that I am pregnant and I need my medicine and ya instead keep phone hopping me back and forth with …
Ok I love this insurance. They pay pay pay and that helped so many times so as grateful as i am to this company, the reps stink. I called to ask if i could get telehealth coverage because i noticed over the years when i look up if a company …
This insurance constantly denies anything your doctors prescribe for you. Worst insurance company ever. I have stage 4 cancer and they refuse to authorize anything my doctor prescribes for me. It always takes a whole bunch of hoops to jump …
Avoid this insurance company like the plague. They will take your money but will give you every excuse in the book why they can’t pay for your prescriptions or any other services needed. You call them up and and they tell you the problems …