Very unprofessional people with no ethics at all the owners are from Miami Beach, which have other management companies, but don’t supervise there employees which are very nasty like if they are doing you a favor won’t recommend this company to no one.
We just moved in to Millstone Landing… Just met Dabbie Snow , who was very welcoming and very helpfull. Thank you very much !
Mila & Alec
1815 Berkshire Cir,
A big thumbs up for Brandon Traynor. He helped resolve problem with signing on to web site and retrieving Condo Docs. Thank you for your timely service.
As I have recently taken over as President of our Association Board Keystone has been most helpful in the transition. I look forward to an ongoing relationship.
DEBBIE SNOW , OUR COLLIER CLUB REPRESENTATIVE AT KEYSTONE, HAS A VERY WELL DESERVED REPUTATION FOR EXCELLENCE ! SHE ALWAYS RESPONDS INSTANTLY AND HAS THE INFORMATION NEEDED TO ANSWER JUST ABOUT ANY QUESTION…A REAL PROFESSIONAL AND A REALLY NICE PERSON.
Great customer support from beginning to end of the process by Kizzy. Information was accurate, responses to queries were turned around very fast. Thank you for all your help.
We had a situation where the gutter water was backing up- overflowing onto deck and causing erosion. Omar came- resolved situation- Thanks Maria for your professional assistance
Thus company is terrible. They say they want your business but if it takes the slightest to much time in their eyes they drop you and do so in an unfriendly snd uncooperative way. Stay away from them
Very responsive and professional. Keystone has managed our development for over 10 years and the service has remained consistent, proactive and cost effective!
I always deal with the Admin Specialist and she is wonderful and always on top of everything. I find this group keeps paperwork to a minimum and I have never had any problems with them.
That was my first contact with Debbie Snow!
I am a new resident, recently bought the house at Millstone Nesting!
She was very professional, responsive, welcoming and answered all my questions …
We are a small gated community that has been managed by KPMG for the past 18 months. As a relatively young (4 years) HOA, we have been quite pleased with their performance. From recent hurricane preparation assistance to competent property …
Amber Cantrell in Accounts Payable is truly a pleasure to deal with. Professional, responsive, courteous, and competent. Couldn’t ask for a better person to handle questions and field responses.
Debbie Snow has always helped me with any questions that I had. She is very professional and handles things promptly and courteously. She is
definitely an asset to this company.
As a board member I have worked with Kizzy Spruill since our association became associated with Keystone. Kizzy is always very accommodating, helpful, efficient and she always prompt and pleasant. Kizzy responds very quickly and she always knows the answers to my many questions. She is a treasure and a pleasure to work with.
Carole Colvin was very professional and helpful with our ARC painting requests on 2/12/21. She accommodated our having to deliver the ARC form to Keystone’s office as my scanner was non’functional so I couldn’t email it. …
They manage my HOA at Cambridge Park and do a great job. A while ago we left Keystone to go to AR Choices and then we switched back. I’m glad that we switched back. Pierre in accounting helped me set up auto pay and was very kind.
I have had little reason to contact Keystone since moving to their community. However the minimal interaction I have had was always positive. The staff is helpful and courteous and follows through on requests. If I have an issue I have confidence they will be able to assist with the resolution.
Debbie Snow is a true professional! As a local Realtor since 2003 we interact with Community Managers on a regular basis. Debbie goes above and beyond and is a real asset to Keystone Property Management. Always fast, efficient and helpful.
We are really lucky to have Debbie Snow at Millstone Landing. She is extremely professional and cordial. Keystone Property has always solved all our needs on a timely manner. Thank you!
Keystone PM in Vero Beach is a disaster. I waited over a year to post a review hoping things in my condo community would improve even a little. I have lived in several HOA communities that had property management groups, always a positive …
We have had a very good first year with Keystone. They are strong in all phases of Property Management. Our financial reports are on time and easy to read, their help with vendors is very good and their response time to problems is excellent. I would recommend them to anyone looking for a new management company.
Casey Sanders is excellent. She is the assistant to Jason Callaway. I contacted Keystone Property Management with questions regarding a subdivision to clarify some rules and regulations. Casey did the research and provided all the answers to my questions in a very timely manner.
Keystone is our condo’s management company and because of the quality of employees, such as Patty Paulsell, never fails to deliver. . She is an extremely valuable employee and I want to commend her.
We worked with Stephanie L. over a number of days.
All our interactions went smooth & professional.
Great customer service.
We would gladly use them again.
My neighborhood, Lexington Place, was previously managed by Golden Sands, and we became clients of Keystone Property Management Group when they purchased Golden Sands a few months ago. …
Our HOA Management Company secretary, Debbie Snow, always responds to assistance requests with friendly, professional communication and top notch follow-through. She is a great asset for Keystone Property Management Group.
Questioned the installation of chipped tiles on a new home and received a response and direction in less than 10 minutes. Previously, at times I would wait several days for an acknowledgment of email receipt. Sue Vogt’s total response is Outstanding.
Emily Martin was professional, courteous in addressing our request for documents and coupons
After a number of calls to Amber at Keystone without a response, Emily was …
I am a resident at Harmony Reserve Community in Vero Beach. Keystone Management recently was hired June 1st 2021. I was hoping this would be a vast improvement over the previous company Wheelhouse Property Inc. A meeting took place at …
I feel compelled to share my experience with Keystone Property Management, more specifically our manager and his assistant I have had the honor and pleasure of working with during all of 2020, Mr. Chuck Schulze and Ms. Maria Musto. I was a …
In the past week, I have had the distinct pleasure of working with Amber Cantrell of Keystone Management. She is both professional and responsive. All of my inquiries, of which there were many, were handled in an expeditious manner. Thus …
I have been trying to talk to someone here for over a week! I never hear back! This is ridiculous. I have Ben left a message for the boss of my property manger and still haven’t heard back. I emailed several times and never received a response. How can you manage an entire neighborhood if you can’t even manage your own email?
I have had two contacts with the Administrative Assistant,
Caitlyn Grissom, regarding questions/problems with our unit.
Both were handled promptly and professionally, and I was kept informed
of the progress and was very satisfied with the outcome in both instances.
We are new the Millstone community which is a beautiful place and has very welcoming neighbors. It has been great for the past few days here, with the exception of Keystone property management services. …
On September 22, 2021 I phoned the Keystone Property Management Group in reference to a modification request.. Ms Maria Musto handled my call. She was extremely helpful and responsive to my request for assistance. She advised me of …
welcome to keystone. The cancer eating away at Florida real estate.
must be nice to work here, since apparently they are almost always ” out of the office at the moment”. it will take them 1-2 months to reply on an issue, but wait! are you late on your dues? you’ll be hounded within days…
It has been such a pleasure partnering with Angie Prieto and Keystone Property Management as her local landscaping provider. She has been wonderful to work with, and a first right Community Association Manager! She really knows her stuff, …
Since becoming a new to Millstone Landings resident, I continue to receive invaluable support from my wonderful neighbors and the property manager, Ms. Debbie Snow. She is always professional, knowledgeable, accessible, responsive, and …
I was very impressed that Mr. Peter Candarini, CPB Vice President – Accounting & Client Services met with me this morning without a scheduled appointment as I am coming our of retirement seeking employment for Community Association …
We live in The Antilles Community, and we would like to thank Keystone Properties for assigning Sharla Ramrattan to be our property manager.
We have resided here for four years, and prior to Sharla’s arrival, we were …
Keystone Management Company recently took over the management of my neighborhood. While they’ve only been working with us for just a few weeks, the experience is like night and day. I’ve gotten more communication and response from them in …
We have worked with Keystone for 2 years doing Reroofs and Maintenance on the properties they manage. They are a great property Management company to work with. Angie Prieto is the property manager we work with along with Sue and Kizzy. …
Hi, I am the President of Bradford Place Homeowners Association, a beautiful community of townhomes in Vero Beach, Florida. We hired Keystone Management at the beginning of this year. The difference between Keystone and our prior …
Locally run property manager that handles a variety of different product types. They have done a nice job running the office park west Vero for multiple years. Finances and paperwork all get handled properly and efficiently. They recently …
As President of our HOA, I am very pleased to give a 10/10 to our Property Manager Krisanne Purdy at Keystone Property Group. She is very professional, keeps in close contact, and resolves problems quickly. We are also very pleased with …
I have gotten two notices for late HOA dues, when in fact dues have been paid … check cleared the bank. I left a voice message with the first late fee, sent an email and left a voice message with this FINAL notice and am waiting for a …
RE: Brittany King at Keystone Management / Vero Beach, FL
Brittany is an excellent Manager at Keystone. She listens carefully to our needs and follows up immediately with the appropriate solutions. We look forward to …
I am an owner in Grand Royale, Vero Beach, and my experience with Keystone Property Management Group has been super. When I drop off my HOA payment, I’m always pleased to work with Kizzy Spruill at the front desk. She’s professional and …
Very pleasent people
Great Place to Work 🙂
Timely informed on n current issues
Great Service!
Unprofessional. Maybe next time we should hire a “real” management company.
Totally unesponsive to property probems and don’t return phone calls or emails.
Wonderful professional and timely service.
Worst customer service. They do not return phone xalls
Very professional and responsive in addressing a few situations that required management attention.
Sent out a email on a Saturday and by Monday my email was answered and everything was taken care of.
Great follow up. Very attentive and always in communication
BEWARE…THE WORST COMPANY EVER. THEY DON’T REPLY TO PHONE CALLS,EMAILS AND DON’T ACCEPT CERTIFIED MAIL.HOWEVER THEY ARE QUICK TO CHARGE….
I contact Debbie via email and always receive a prompt and courteous response.
no show for face to face meeting no return calls and no interest in professional business relationship . pro gaslighting
As a new resident of my community I needed assistance and Brandon was professional, friendly and very responsive.
Good, responsive management team! Lots of resources thanks to large customer base.
Very unprofessional people with no ethics at all the owners are from Miami Beach, which have other management companies, but don’t supervise there employees which are very nasty like if they are doing you a favor won’t recommend this company to no one.
Very professional. Brandon was a pleasure to work with!
Kizzy does a great job for Palm Estates!
Fantastic!! Perfect group of managers to handle all of your HOA needs!
They are definitely not on the ball. Our subdivision has went from the frying pan into the fire by trying this management company.
Debbie Snow does a great job at our property.
Friendly and professional
So far so good, Debbie is doing a great job in Millstone
Difficult to give a one star. Keystone has definitely brought our Condo Association to a new low.
Quick answers to questions. Responsive in updating on repairs. Professional. Coordinates well with our Association Board.
Awesome staff! Casey and Henry do an outstanding job performance. Keep up the great work
Management personnel (Sarah & Amber) have always been professional, knowledgeable, polite, & helpful. I appreciate working with them.
Debbie Snow was very responsive and did a great job helping me.
Debbie Snow is the most competent, accommodating, and delightful person I could ever hope for in her position.
I think you have heard many times that we all miss having Tim – but I am happy to say that Larry appears to be a good replacement.
Had excellent service getting started in a new community managed by Maria and Keystone.
Keystone Property Management is an efficient property management company that handled some of our concerns and questions promptly.
We just moved in to Millstone Landing… Just met Dabbie Snow , who was very welcoming and very helpfull. Thank you very much !
Mila & Alec
1815 Berkshire Cir,
Kizzy has been on the ball with me at Sandridge estates. Quick, efficient and easy to deal with. Thanks Kizzy. Nellie Staunton.
Debbie replies to requests promptly. It makes people feel heard and their concerns attended to! Professional (but warm) response.
Chet Atlas
Debbie Snow does a great job and service. Always so polite and professional as well as thorough.
A big thumbs up for Brandon Traynor. He helped resolve problem with signing on to web site and retrieving Condo Docs. Thank you for your timely service.
As I have recently taken over as President of our Association Board Keystone has been most helpful in the transition. I look forward to an ongoing relationship.
Casey Sanders of Keystone is always responsive & helpful. It is a pleasure doing business with her. thanks Casey
DEBBIE SNOW , OUR COLLIER CLUB REPRESENTATIVE AT KEYSTONE, HAS A VERY WELL DESERVED REPUTATION FOR EXCELLENCE ! SHE ALWAYS RESPONDS INSTANTLY AND HAS THE INFORMATION NEEDED TO ANSWER JUST ABOUT ANY QUESTION…A REAL PROFESSIONAL AND A REALLY NICE PERSON.
Great customer support from beginning to end of the process by Kizzy. Information was accurate, responses to queries were turned around very fast. Thank you for all your help.
I dealt directly with Kizzy Spruill and she was terrific, she responded very quickly which in turn we resolve the issue right away.
We had a situation where the gutter water was backing up- overflowing onto deck and causing erosion. Omar came- resolved situation- Thanks Maria for your professional assistance
Thus company is terrible. They say they want your business but if it takes the slightest to much time in their eyes they drop you and do so in an unfriendly snd uncooperative way. Stay away from them
Krisanne, the property manager kept me informed about the circumstances of my leaking roof as soon as possible considering the weather conditions.
Very responsive and professional. Keystone has managed our development for over 10 years and the service has remained consistent, proactive and cost effective!
I always deal with the Admin Specialist and she is wonderful and always on top of everything. I find this group keeps paperwork to a minimum and I have never had any problems with them.
Debbie does an excellent job listening and assisting with challenges in our community. She always goes above and beyond and amazes us!
That was my first contact with Debbie Snow!
I am a new resident, recently bought the house at Millstone Nesting!
She was very professional, responsive, welcoming and answered all my questions …
We are a small gated community that has been managed by KPMG for the past 18 months. As a relatively young (4 years) HOA, we have been quite pleased with their performance. From recent hurricane preparation assistance to competent property …
Amber Cantrell in Accounts Payable is truly a pleasure to deal with. Professional, responsive, courteous, and competent. Couldn’t ask for a better person to handle questions and field responses.
Debbie Snow has always helped me with any questions that I had. She is very professional and handles things promptly and courteously. She is
definitely an asset to this company.
As a board member I have worked with Kizzy Spruill since our association became associated with Keystone. Kizzy is always very accommodating, helpful, efficient and she always prompt and pleasant. Kizzy responds very quickly and she always knows the answers to my many questions. She is a treasure and a pleasure to work with.
Carole Colvin was very professional and helpful with our ARC painting requests on 2/12/21. She accommodated our having to deliver the ARC form to Keystone’s office as my scanner was non’functional so I couldn’t email it. …
Tara our Admin Assistant has been efficient, prompt, professional in helping is transition from our previous management company to Keystone.
They manage my HOA at Cambridge Park and do a great job. A while ago we left Keystone to go to AR Choices and then we switched back. I’m glad that we switched back. Pierre in accounting helped me set up auto pay and was very kind.
Amber Cantrell, Accounts Receivable/Customer Care Specialist, was a pleasure to work with and a great asset for Keystone Property Management.
I have had little reason to contact Keystone since moving to their community. However the minimal interaction I have had was always positive. The staff is helpful and courteous and follows through on requests. If I have an issue I have confidence they will be able to assist with the resolution.
Debbie Snow is a true professional! As a local Realtor since 2003 we interact with Community Managers on a regular basis. Debbie goes above and beyond and is a real asset to Keystone Property Management. Always fast, efficient and helpful.
We are really lucky to have Debbie Snow at Millstone Landing. She is extremely professional and cordial. Keystone Property has always solved all our needs on a timely manner. Thank you!
Keystone PM in Vero Beach is a disaster. I waited over a year to post a review hoping things in my condo community would improve even a little. I have lived in several HOA communities that had property management groups, always a positive …
We have had a very good first year with Keystone. They are strong in all phases of Property Management. Our financial reports are on time and easy to read, their help with vendors is very good and their response time to problems is excellent. I would recommend them to anyone looking for a new management company.
Casey Sanders is excellent. She is the assistant to Jason Callaway. I contacted Keystone Property Management with questions regarding a subdivision to clarify some rules and regulations. Casey did the research and provided all the answers to my questions in a very timely manner.
Keystone is our condo’s management company and because of the quality of employees, such as Patty Paulsell, never fails to deliver. . She is an extremely valuable employee and I want to commend her.
We worked with Stephanie L. over a number of days.
All our interactions went smooth & professional.
Great customer service.
We would gladly use them again.
My neighborhood, Lexington Place, was previously managed by Golden Sands, and we became clients of Keystone Property Management Group when they purchased Golden Sands a few months ago. …
Our HOA Management Company secretary, Debbie Snow, always responds to assistance requests with friendly, professional communication and top notch follow-through. She is a great asset for Keystone Property Management Group.
Questioned the installation of chipped tiles on a new home and received a response and direction in less than 10 minutes. Previously, at times I would wait several days for an acknowledgment of email receipt. Sue Vogt’s total response is Outstanding.
Emily Martin was professional, courteous in addressing our request for documents and coupons
After a number of calls to Amber at Keystone without a response, Emily was …
Debbie Snow is always ready to help. Thank you, Debbie!
Linda
I am a resident at Harmony Reserve Community in Vero Beach. Keystone Management recently was hired June 1st 2021. I was hoping this would be a vast improvement over the previous company Wheelhouse Property Inc. A meeting took place at …
I feel compelled to share my experience with Keystone Property Management, more specifically our manager and his assistant I have had the honor and pleasure of working with during all of 2020, Mr. Chuck Schulze and Ms. Maria Musto. I was a …
In the past week, I have had the distinct pleasure of working with Amber Cantrell of Keystone Management. She is both professional and responsive. All of my inquiries, of which there were many, were handled in an expeditious manner. Thus …
I have been trying to talk to someone here for over a week! I never hear back! This is ridiculous. I have Ben left a message for the boss of my property manger and still haven’t heard back. I emailed several times and never received a response. How can you manage an entire neighborhood if you can’t even manage your own email?
I have had two contacts with the Administrative Assistant,
Caitlyn Grissom, regarding questions/problems with our unit.
Both were handled promptly and professionally, and I was kept informed
of the progress and was very satisfied with the outcome in both instances.
We are new the Millstone community which is a beautiful place and has very welcoming neighbors. It has been great for the past few days here, with the exception of Keystone property management services. …
On September 22, 2021 I phoned the Keystone Property Management Group in reference to a modification request.. Ms Maria Musto handled my call. She was extremely helpful and responsive to my request for assistance. She advised me of …
I’d like to take this opportunity to highlight two of Keystone’s finest employees – specifically Chuck Schulze and Maria Musto. …
welcome to keystone. The cancer eating away at Florida real estate.
must be nice to work here, since apparently they are almost always ” out of the office at the moment”. it will take them 1-2 months to reply on an issue, but wait! are you late on your dues? you’ll be hounded within days…
Brittany King, their contact person for The Estuary is outstanding in responding and follow though on issues. She gets the five stars.
It has been such a pleasure partnering with Angie Prieto and Keystone Property Management as her local landscaping provider. She has been wonderful to work with, and a first right Community Association Manager! She really knows her stuff, …
Since becoming a new to Millstone Landings resident, I continue to receive invaluable support from my wonderful neighbors and the property manager, Ms. Debbie Snow. She is always professional, knowledgeable, accessible, responsive, and …
I was very impressed that Mr. Peter Candarini, CPB Vice President – Accounting & Client Services met with me this morning without a scheduled appointment as I am coming our of retirement seeking employment for Community Association …
We live in The Antilles Community, and we would like to thank Keystone Properties for assigning Sharla Ramrattan to be our property manager.
We have resided here for four years, and prior to Sharla’s arrival, we were …
Keystone Management Company recently took over the management of my neighborhood. While they’ve only been working with us for just a few weeks, the experience is like night and day. I’ve gotten more communication and response from them in …
We have worked with Keystone for 2 years doing Reroofs and Maintenance on the properties they manage. They are a great property Management company to work with. Angie Prieto is the property manager we work with along with Sue and Kizzy. …
Brittany is always making life easier for our board. She is immediately responsive to our work orders.
Hi, I am the President of Bradford Place Homeowners Association, a beautiful community of townhomes in Vero Beach, Florida. We hired Keystone Management at the beginning of this year. The difference between Keystone and our prior …
Locally run property manager that handles a variety of different product types. They have done a nice job running the office park west Vero for multiple years. Finances and paperwork all get handled properly and efficiently. They recently …
As President of our HOA, I am very pleased to give a 10/10 to our Property Manager Krisanne Purdy at Keystone Property Group. She is very professional, keeps in close contact, and resolves problems quickly. We are also very pleased with …
I have gotten two notices for late HOA dues, when in fact dues have been paid … check cleared the bank. I left a voice message with the first late fee, sent an email and left a voice message with this FINAL notice and am waiting for a …
RE: Brittany King at Keystone Management / Vero Beach, FL
Brittany is an excellent Manager at Keystone. She listens carefully to our needs and follows up immediately with the appropriate solutions. We look forward to …
I am an owner in Grand Royale, Vero Beach, and my experience with Keystone Property Management Group has been super. When I drop off my HOA payment, I’m always pleased to work with Kizzy Spruill at the front desk. She’s professional and …