Kinex Medical offers durable medical equipment – knee braces, ankle braces, cold therapy, post TKR, DVT therapy, TENs & more. Our … See more
Read More| Thursday | 8AM to 5PM |
| Friday | 8AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 5PM |
| Tuesday | 8AM to 5PM |
| Wednesday | 8AM to 5PM |
1801 Airport Rd Ste D, Waukesha, WI 53188
Becky was a very helpful and knowledgeable about your equipment. She worked with me a lot with insurance stuff and getting it dropped off and showing me how to use it. She was friendly kind and courteous the whole time. Thank you Becky for easing my mind a little before surgery.
Very unprofessional. I have been waiting a month for my rep to tell me how to add the next movement. My doctor’s office have called several times.
I’ve used them twice in the last year for hip cpm and couldn’t be more positive. The machine helps so much more than I imagined, and my rep Toby got me measured and set up perfectly each time. The company is responsive and courteous on the …
It was a fair trade! 🤙 …
Great company. Excellent service.
Terrible customer service and billing fiascos
Cassidy was very nice and helpful.
Justin McKinney does great work!
Their billing department is awesome. You have concerns, they address them.
Can someone from your company explain to me why someone would EVER choose to not file with insurance?
I have been trying to contact the president of the company to report a possible case of Medicare fraud. The telephone number I was given will not get me there. I hope my original call was recorded.
Amy my delivery person was superb she took the time explaining how my equipment works and made sure my fiancee knows how it works as well thank you Amy
Very pleased how thorough Rachel was with all my equipment.
Excellent. Eric knows is stuff
I am aware of what the machine is for and I appreciate that Mark explained all of it
Thank you
Janet Kazimi
They should allow zero stars.
Complete fiasco trying to work with this company.
Believe the negative reviews and save yourself.
Scam. Have yet to send me a bill but are calling demanding payment. Didn’t pick equipment up for almost 6 weeks after they were suppose to. The person that dropped it off has been unhelpful. Place is a joke.
Excellent explanation on how to use equipment. Thanks Eric!
As part of my rehab after total hip replacement my doctor required I wear a compression device to prevent deep vein thrombosis. Kinex Medical provided a device made by Vena Pro. Kinex submitted a claim of 780.00 to my insurance, of which …
Great equipment. Had one for shoulder. Better than ice pack. Just wish they would pick it up like company I had before. Picked it up at my house. Didn’t have to take back to Dr office.
Using the Kinex chair after shoulder replacement. It operates smoothly, but the designer never put themselves into arm straps. They need to be upgraded to facilitate one hand strap insertion and pulling securely. I’m trying to be independent….
What a scandalous company. I was issued a wrist brace from my family physician. Little did I know I would get scammed out of $242.10 for the same brace you can buy at walmart for $30.00. When I questioned them about it their response was, …
The customer service is dreadful and not helpful.
The machine stopped working and NO ONE called me back to set up a time to service the equipment. …
Great service and therapy rentals were a big help in improving after knee replacement. Would definitely recommend.
Not sure what is going on here but I am pretty sure that the cost of the machine brought to me after my total knee replacements has been taken care. Now over a year later there is a claim to my insurance company and I am not even sure the claim is legit. It is also to old and my insurance will not pay it after a year.
Great device!! Easy to use, effective.
What a joke, this seems like a total scam. I should report them to the attorney general. I noticed on one of the many bad reviews that have been posted, the person that responds to the reviews, claim they have customer service reps 24-7. …
AVOID if at all possible. The surgery center where my wife had her shoulder surgery insisted that she needed these compression pumps on her legs after shoulder surgery and without looking into it at all we ordered some from Kinex (as I …
Well i am in the no column! For this company
They have phoned constantly over the weekend about providing a CPM for the wife..at NO time did they identify who they were.. I called the number given this a.m …
Dr. Ordered a CPM for me and they brought me one. It did not work correctly. The computer pad would loose connection with the unit. Called them and they brought out an older unit that still wouldn’t work right. Called again and they brought …
Yes they handle orders promptly so that’s a plus, but they charge extremely high to badgercare for $35 dollar discontinued equipment, don’t carry the accessories and take over a week to fill disposable equipment orders. Received a …
I wish I had read these reviews before I let the rep leave this machine with.me. I was told that if I kept the cpm machine 17 days or less I wouldn’t have to pay anything over what bcbs payed. Found out that wasnt true. Called for pick …
I recently had hip surgery and when asked by caring friends and family members how my recovery was going, I repeatedly found myself staring at the perplexed look on their faces as I answered “fabulous” with a big smile on my face…and yes, …
Great equipment and customer service from Kinex for my son’s knee surgery. Billing dept was very helpful and knowledgeable also. Loved the easy return to the doctor’s office as well!
Horrible customer service. I would not recommend anyone to this company. If you are having a procedure done at your hospital, let them know you DO NOT want to use their company. Got a letter in the mail saying I needed to update my …
I’ve worked at number and am familiar with a lot of other DME companies around the country. I am proud to work here as an independent contractor. The thorough attention to detail for the entire patient experience and billing process truly sets us apart from any other company I’ve worked with. We succeed where many others fail.
My daughter received a compression device after an acl repair and used it for two weeks. This was prescribed by the doctor. After billing over 3,000.00 for rental to the insurance company, it was denied due to incorrect filing procedures. Currently, 5 months later they still have corrected the issue.
Eric was prompt & personable. Came on time. Knowledgeable, great instructions.
The ABSOLUTE WORST company to deal with!! Even after proving multiple times that my bill has been paid a LONG time ago, they still keep sending bills and have even sent me to collections! TWICE!! DO NOT DO BUSINESS WITH THEM!
This is a very disreputable company from the bottom to the top. My surgeon ordered a CPM (continuous passive motion) from Isokinetics Texarkana which operates under Kinex Medical Company. When the machine arrived the representative told me …
Mr Mark Green fixed me up with all the things that I’ll need for my shoulder surgery tomorrow he was a big help with walking me and wife through everything very professional From Richard and Linda Storey
Eric Brostrom was very professional and polite.
Positive experience, excellent customer service the way it should be.
SHADY, SHADY, SHADY company!!!! I too was charged the $250 on 2/8/18 for a CPM machine. I was told that my deductible had not been met yet. I informed them it certainly had. Was informed I needed to pay the $250 and it would be refunded …
Eric was great, patient, knowledgeable and answered all my questions. Very reassuring.
The poorest of customer service. Understanding that these times call for being patient, but the service representative was always late or didn’t show up. When I contacted the office directly about the lack of courtesy they were very uncaring about the representatives unprofessionalism and lack of common courtesy.
If I ever need home medical equipment in the future, I will NOT use Kinex. I needed to keep the CPM a while longer because I had not attained my desired ROM from a knee replacement. When I called the technician and relayed this to her, she was not helpful and to me, she seemed a bit sarcastic and condescending.
This Kinex Cold Therapy unit I used after total knee replacement was the best part of my rehab. I went into rehab fast and hard, had swelling on my leg and knee joint. After exercising I used the Kinex unit and It worked wonderful. I would use the same unit again.
Horrible company. They do not care about their clients nor do they return your call. Employees on the road lie to get out of a delivery. Dealing with a issue for over a month and keep passing the buck to the next guy. They say only supervisors take care of issues and they are just as bad as the rest of them.
I had my right knee replaced 5/8/17 and my left knee replaced 6/19/17. In both surgeries, Kinex Medical Company provided a Thermocomp and a CPM to use at home to provide rehab while I was healing. The equipment worked wonderful. The cold …
I had the rotation and water machine for 6 weeks. They were wonderful. Made my recovery so fast. The service was great and I would highly recommend Kinex.
Eric did a great job setting up my equipment and communicating exactly how to use everything. Thank you!
Just received an automated phone call from Kinex telling me to call them back at a different number than the call came from. No opportunity to just take the call at that time. Fortunately I remembered I had received an invoice from them …
This company was nice enough to come put the 💺 together and the rep was very caring and gave instructions on how to operate the chair. …
I am very disappointed in the way this company treats their clients. I had Hip replacement surgery, and they set me up with their Thermocomp Cold device. Led me to believe that insurance should cover the cost, but may be a $100 dollar max …
Worst company EVER! The customer service reps are nonchalant and unknowledgeable and the company takes FOREVER to get you your medical equipment. I had surgery over a month ago that requires me to wear a brace that I STILL HAVE NOT …
Eric was wonderful! He was prompt, courteous and explained everything in great detail.
My rep Melissa is great she knows equipment .she is almost always on time
Very good rep to have
Justin M @chattanooga was incredibly thorough and helpful. Any questions I had he answered right away. He had YouTube videos demonstrating how to use the Kinex which made operating the machine so much easier. He was great!
My doctor ordered this. My therapist told me not to use it. It does do the bending but does nothing for the muscles you need to be worked
Mark Green was so professional and kind to my husband and I. He delivered the unit 2/3/2022. It was before my husband surgery so we could practice using it. I would highly recommend this company and you need Mark Green to be the one …
The machine does a great job.
My huge complaint is that they decided to add a mandatory survey into the software that controls the machine. If you don’t do the survey, you can’t use this …
Husband received machine for shoulder exercises and was told he didn’t have to worry about the cost for rental of the equipment. They told him that his insurance company covers all cost. Then it 3wks of calls to them to pick it up. They …
The representative was very nice. He didn’t have equipment available until my day of surgery but dropped it at my home. I’m very disappointed with the equipment. Yes it cools but it doesn’t fit my hip and thigh where I have swelling. It …
Eric Brostrom was amazing. He took the time to make sure my equipment was fitted properly – I really appreciate it!
Just had a partial knee replacement. The equipment Kinex supplied was perfectly tailored for recovery from my procedure. It has made the first week post-op much more manageable, comfortable and productive. Once ordered, the Kinex team had …
Check Deep Details Regarding Salary. 7.25 Hour was Net Worth for 90 days.
My daughter had knee surgery. Ice machine was fantastic as it did not require any ice or water! However, the billing is a joke! We had met our entire deductible for the year. The company charged out insurance company/us a total of $3655 …
This rating is soley for their customer service. My husband had shoulder surgery and the machine itself worked fine. They called last fall and I left 3 different messages on 3 different days and not once did I receive a call back. We did …
Mr. Greene explained the equipment use and functions very clearly in a professional manner. He delivered the equipment On Time. Great service.
Mark Greene was extremely thorough as well as professional in setting up as well as making sure I was comfortable in operating the machine for my mother in laws knee surgery.
Crystal was such a sweet lady, my granny had knee surgery and crystal was very informative on the instruments she brought over. She is great!
It is impossible to get someone on the phone to schedule a pick up. Do not bother leaving a message, they will not call you back. I was contacted once in May, via text, to schedule equipment pick up. I told them I could not do the time they …
Kinex does Not accept returns on equipment,, even when is a failed equipment. Cold Device wrap for the knees ROM Brace Does not work properly. When you need to Ice your knees for 20 minutes. It requires Distilled water gallons. Ice Bags, …
I’ve called kinex customer service 3 times about my equipment every time they say they’re emailing my local rep. And there’s nothing else the can do for me. They are often times rude and in a hurry to ge off the phone with me. I have yet to …
The CPM machine was EXTREMELY uncomfortable. No padding in the seat or back whatsoever. It could only be used for two days, although the doctor prescribed for four weeks. We had to pay $250 upfront for the machine, but were told that if …
We had 2 of the most amazing gentleman come to explain, demonstrate, and answer all of our questions in regards to my mom’s upcoming surgery. They made sure that we understood and used properly the equipment she will have to use. On top of …
The machine worked great. Customer service is terrible. I paid the amount ($100) I was informed I would be responsible for. Since then, I have started receiving bills for equipment I did not receive and which does not even correspond to my …
The knee scooter I rented is crooked. I needed it for a short time. I have been calling for atleast 3 weeks trying to get them to come pick it up, but no one will return my calls, I already have been released from the doctor almost 2 …
Had my cpm and ice machine delivered today. The technician (Bridget) could not have been more courteous, professional, or knowledgeable. I would not hesitate to use them again.
Amanda and Ashley brought the machine to my home. They explained to me how to work the machine. They were patient and very kind in how they spoke to me. I really appreciated their knowledge and kindness.
Was not able to get equipment delivered to my home. Had to pickup at hospital. Could not carry the equipment in house without help. Also, equipment did not work after setting up in house. Tried to call representative, Melanie and the …
Got sent home from the ER with a neck collar. Got a bill 4 months later from Kinex charging me $187 for this collar, which I later found on Amazon for just $19. How you can charge 10 times the price of something is beyond me, and the fact …
The rep did not deliver CPM to our residence but to the hospital lobby on day of surgery. He would not return our phone call after leaving a message. I imagine he did not want to make the 75 mile trip to our home. He did not give good instructions on how to use the machine.
I’m scheduled for a rotator cuff surgery and my KINEK representative was given a few hours notice to deliver my equipment. He (Eric Brostrom) contacted me and introduced himself and said that he would arrive in 45 minutes. He arrived …
I appreciated getting to utilize the knee cpm and ice machine following my total knee arthroplasty. The daily use of this equipment allowed me to recover faster than not having it to use. …
We are very pleased with the equipment and the service we received.
Our representative Melissa was wonderful! She took great care in setting up the equipment and making sure we were comfortable using it. Kudos!
I had a total left knee replacement 2 months ago & my surgeon ordered the Thermocomp cold therapy system for me postoperatively. The representative who delivered the equipment did not thoroughly explain the use of the equipment & when it …
Excellent experience with an informed, trained, personable, patient, Kinex Representative. My wife and I were successfully trained to operate a continuous motion chair, a cold compression therapy device and 2 DVT units. We could not be more pleased with our experience. Crystal, our set up person, earns a 5 star review
The process was very smooth. Received a phone call from Eric that he was going to stop by with a brace for my back and explained what insurance was covering. The brace has been amazing and very easy product to work with. Great company to work with.
My representative was “Dave”. I started working with him for my medical needs in May 2022. Yesterday (November.2022) he came to retrieve the medical equipment I had been using. …
Amanda and Ashley kept me updated on delivery time and were excellent with the set up of a CPM machine. Explained things thoroughly and answered numerous questions not only about the machine but times of usage and helped with an ice machine …
Your Kinex rep Melissa delivered my equipment. She called a couple times beforehand to update me on her arrival time which I greatly appreciated. She was courteous, friendly and personable, and also very patient with my questions. In fact, …