Kim is an exceptional employee. She spent a great deal of time helping me set up a premium payment schedule all the while showing problem solving skills, willingness to help and much patience. She’s a Keeper!!
send me the number to call or have your rep call me… cause the review is only going to get worse after the letter.
call number on file for further review
I have my insurance policy for last ten years
First time I claimed about covid19
They don’t listen to me and they denied my
Claim worst experience with this company
I receive a beautiful , compassion , Professionel help support with my request or concern . Really took all the concern away and ease my mind . Thank u so much .
I’m on a monthly payment plan. You tell me just this past Thursday that my payment of 900+ will be deducted and then today you tell me
That you deducted over $4700??????
The customer service guy is so rude. He is not willing to answer my quiries. He seems avoiding to tackle my concern. In all question I asked, his reply always was to contact my agent.
Worse company in America i would say. I use many other companies. They just want to grab your premium when their is damage and they don’t help at ALL. Stay away from them please
As an insurance agent it is a pleasure to do business with Kingstone and especially because of their customer service representative Meredith Sweeney always provides fast and excellent service.
This insurance company Should work with customers and not charge $10.00 for a payment plan. I don’t get why I am being charge a service fee or ten dollars a month more when I’m on auto pay and have great credit.
My loan was sold and the new bank didnt get proof of insurance. I called Kingstone and they sent declaration over to new bank. The yearly cost was 1/3 of what other companies quoted me.
Excellent little known gem of a company. Very professional and responsive to customer needs. That is rare for an insurance company. Truly a pleasure to do business with them.
So happy with this company. The customer service has been great and with the new website, paying my bill has never been easier! Would highly recommend.
My experience speaking to a representative of your company was excellent, she was a professional, courteous and allay my fears when answering my questions , in a conducive voice ,a pleasant person to talk with.
We shall see how King Stone responds after 2 frustrating weeks of unprofessional customer service… i just spoke to their office mgr… to be continued. Russell JD …
Had pleasant phone call since virus I couldn’t get policy paper contract I live in a co op community they asking for it it was sent email if possible can you forward me policy would appreciate. It I’m not great with …
Speaking with Ford Moore, of billing was extremely helpful and efficient. We worked out an intricate problem with a customer, and he knew exactly how to handle it.
it’s been 3 month after my flood in a two family house!After the adjuster from the company came,I realized,that I need a private adjuster!And thank goodness I got this wonderful man,that’s fighting for me!PS3 months later no end to this!I started fixing my house,but no company should let people like their adjuster work with them!
Worst insurance company I’ve ever dealt with. Pay through their website payment hub on the day payment is DUE or even a day or two before, and you will get a cancellation notice in the mail (and having a heart attack), followed shortly or …
I’ve been we Kingston for 3 yours in this year they were able to facilitate my renewal cross this by accepting credit card payment over the phone which is basically my minimum expectation that the have met and therefore I do recommend them
Excellent Experience with Kingstone Ins Customer Service dept Leslie was very professional handled everything at a timely fashion made the process painless. Highly recommend !
Kingstone Insurance Company had been in business for more than a century and has no negative news press unlike the insurance companies that defrauded the public when Hurricane Sandy came. It took months for a check to come from Liberty Mutual so it’s not terrible if you have to wait as long as they pay the claim.
Could not get certain policy details online so called the CS # and was handled efficiently, expediently and conclusively. A rare instance these days – but much appreciated!
2 years with kingston no accident, no moving violation, always paid premium on time and was kicked out like a dog out of the policy leaving me with the car uninsured. My vehicle is a 2014 camry SE with 60k miles in excelent conditions and …
Filed a claim for water damage and in return they issued a cancellation notice . I provided the documents they requested in a very timely manner but they were so quick to issue a cancellation notice. However, their customer service is very good.
DO NOT DO BUSINESS WITH KINGSTONE!
Hurricane Sandy destroyed our first floor of our home. Kingstone Insurance told us it was ‘technically not a hurricane and downgraded to a tropical storm so we …
Kingstone is a fantastic insurance company. Customer service representatives are always helpful and professional. New online payment tool is very easy to use! Highly recommend this company! 5 stars!
This insurance company probably has the worst customer experience it’s hard to get even a hold of somebody they give you a contact number of the agent you’re supposed to call it’s a random person‘s number I literally had to spend one hour trying to add my new mortgage company to their policy which should’ve took no more than 15 minutes
Kinsgstone no longer issues insurance policies for my business. I requested a loss runs statement so i can obtain insurance from another company. I have made multiple requests and I still dont have the information two weeks later. I’ve been a loyal customer and paid all my bills on time and this is how Im treated. They should be ashamed.
I have been having trouble signing into my account and have tried several times to even change my username and password and it’s still telling me that it doesn’t recognize me, I even downloaded the App to my Iphone and still getting the same response and I am fearful of missing a payment for my house insurance. Any suggestions?
Amazing costumer service, exceptional nice staff, Ramona is someone you cant find at any other company. I would always use Kingstone for any insurance needs.
Apparently this company will demand you pay, but when issuing a refund and advising them of your new address they simply take a month to mail the check out. When you call to ask for the status they advise you they mailed it to the old …
This company is ripping off driver because of the service they provided is suck. they seem nice when there are taking your money then when it comes to give you service they don’t… I was in a car accident A senior claim adjuster name donna …
Honestly, the representative who helped me was amazing. She looked and looked until she found what I was looking for. Thank you so much Eleni for your professionalism and effort on being able to provide me with the help I needed 🙂 …
Excellent.. no, Outstanding customer service, especially in the wake of a global pandemic. If you are thinking about becoming a Kingstone customer, I will say that my experience has been wonderful. Go for it.
It is always a pleasure working with their customer service department. Meredith Sweeney always provides exceptional service, and I can always depend on her for a quick response time. Doing business with Kingstone is very pleasant.
After paying for insurance for the house they don’t want to pay for damage the basement from a backup of water due to the drain backing up. The basement was completely damaged. Time to look for a different insurance company.
I love the website for paying. The only improvement I would like to see is to show the property address as well as the policy number when showing the property. I have multiple properties and it would help me to see this. …
Wouldn’t recommend this insurance company, not trust worthy and didn’t live up to there end of commitments. Underwriting process is extremely inconsistent, even after providing what was asked and met expectations. Please keep this review …
Customer service works 9-4 Mon- Friday. So forget about contacting them if you work.
My renewal policy says $ 1285, but when I tried to pay them online , it’s …
I was extremely pleased with Nicholas Cincotta and his professional way of handling my problem. He said he would get it resolved, he called me back when he said he would and he was courteous and confident. He is a valuable asset to
Customer Service.
Really says something when someone’s willing to go out of there way to write a positive review for an insurance company but I can’t say enough good things about Ramona. Handling the help desk with stressed out callers all day, managing to fix problems quickly, efficiently, and cheerfully.
The customer service has been top notch. There was efficiency in all transactions while I had a policy. Then when life changed and I had to discontinue the policy all of my inquiries and messages were received and responded to.
I had the pleasure of dealing with Ramona who was extremely helpful,courteous, knowledgeable & exhibited the highest degree of professionalism. She is a postive reflection of your company.
Thank you & pleaseshare my comments with Ramona
The premiums for my insurance go up significantly (>10%) every year and the quality of service goes down. I’ve had issues with their online payment system on several occasions. They’re argumentative and do not support their customers. In …
I had some severe storm damage to the outside of my home during the storm Isais in August 2020. A large tree fell on the back of my house covering almost the entire back up to and including the roof. Kingstone sent in a adjuster from public …
First of all we love Kingston Insurance and mostly their customer service is so personal and professional. Laura Simonelli helped me this week with a question and it took her four phone calls to reach me and always with a lovely disposition she kept at it. Thank you Laura you are very patient and exemplary to work with.
As an UBER driver in NYC I had bad experience with this company. So I strongly do not recommend this company to anyone. I had a physical damage insurance with them for 2 years. When I no longer needed the insurance I decided to cancel it. …
I looked at the negative reviews, and I have to say that the reviewers just don’t understand insurance and no matter what the insurance company was that they were writing about, the same comments would have been written. …
Due to my mortgage changing hands, the homeowners was not paid by the new company timely. I get a call that the policy will cancel that day unless I wire $550. I do it immediately. The long awaited check from the new mortgage arrives and I …
Decent price, but Kingstone issued an invoice seeking additional payment for coverage AFTER being notified of a replacement policy. This would have been a one-star review, but my broker withdrew the incorrect invoice.
Dealing with Kingstone insurance has been the worst experience in my 35 plus years in business. After years of taking my Money and never filing a claim they refused to help me. Dealing with their property claims specialist was a horror. He …
Michele was an amazing representative. she made my day by being such a help for me. I am a senior citizen and she made my day by helping me navigate what i needed to get done. thank you so much
Kim was very helpful with my recent billing question and tracked down
the explanation I needed within minutes. She was extremely pleasant and professional.
Went through a re-instatement of coverage using the new system under the knowledgeable guidance of Ramona. The experience was painless; it was quite easy to bring about my desired results. Ramona is a valuable “keeper” employee asset to your company..
Cherrell Gregory is a wonderful customer service representative. She was very kind, understanding and professional to take care of my issue. I have enjoyed working with her for the last few days.
This literally has to be the worst carrier for Homeowner’s / Landlord Insurance. We’ve had an open claim for 6 months now, took over a month for the adjuster to make first contact. We signed a claim settlement about a month ago, still …
During this last blackout for 5 days, we lost all refrigerator and our downstairs freezer food. I then made a food lost claim.which I then received a phone call from claim examiner Robert Campbell explaining what to do and his direct …
Working with Colleen Winters is a pleasure! She responds to all my requests promptly. She knows her business and is very helpful in clarifying risk eligibility when we have one that is outside the box.
Kingston did not send any letter informing us about home inspection. The inspector was from a private company. I called my agent he was not aware of home inspection either but surely “assumed” that Kingston does every 3 years inspection. …
Outstanding service!!! I just have to say how wonderful Leslie & Ramona were in helping me with my homeowners policy!! I had a miscommunication between my Mortgage company & insurance. Leslie & Ramona took so much of their time & went way …
I will no longer be doing business with Kingstown homeowners insurance on either of my 2 houses they will not work with you and refuse extension on cancellations over nonsense reasons. I am very unsatisfied after doing business with them for over 3 years i would now give them 0 stars if it was able
I am with this company for more than 3 year. Once i got in accident, and this company really support me to again repair my car. Very easy company to work with. I really appreciated you help on time.
glad i read the last review, i like how the owner tells the guy to send his information to the company, definitely going with someone else. imagine losing the important things and not having hot water or heat for your family and not getting reimbursed for the damages. what a terrible look for that company.
I called as a third party person not a customer, Cherrell was the person who received my call. She went above and beyond to help me resolve and obtain information that I had struggled to get. Cherrell gave me information that in the end, …
Karen Prinz from Kingstone is amazing and I explained my issue with her . she was as responsive as could be and fixed it and emailed the revision within an hour. she made my day. she’s awesome ! Thank you Karen !
This company is very quick to raise your premiums but very slow to reply to claims. I have been getting the runaround for 2 months now in regards to claims from Ida. I keep getting referred to an adjuster who never replies to me and never returns calls.
Worst company ever, been with them since we 2014, Ida comes to town destroys my basement, water coming up from the drains, two weeks later, after sending a complaint, I’m told nothing is covered, nothing. Why send an adjuster then tell me a …
My only problem is that it takes really long to get to someone on the phone. I realize that everything is made to move quickly thiugh the automatic payment system. But the process of personal attention should never take so long. Your …
Dropping me over my driveway having cracks and divot’s when i just bought the house less then 5 months ago and then when i told Kingston i would fix the issue they still told me they were dropping me and would not give me an extension of …
I would like to recognize Ramona Santana in your Customer Service Department. She is efficient, pleasant and every other complimentary term that I could use to describe my experience with her a few minutes ago. What more can I say – KUDOS …
I have always been a good customer when it comes to homeowners insurance. I do my best to not make claims, mostly because I don’t want my rate going up which it inevitably does anyway. After paying for my policy for several years, over …
Your employees are very nice and extremely helpful, they go above and beyond to take time to resolve issues, your office workers are a definite 5 star, getting to them and finding a number to call.
It’s nice working with a company that has real people answering the phone
I needed a copy of the declaration page
MIchelle was quite courteous over the phone …
I caught a customer service representative, Ramona Santana, a couple of minutes before her quitting time for the day. She patiently coached me on what form I had to have in by 12:01AM the next day. Being on vacay I didn’t have that form. …
Michelle was a very Courteous customer service representative. She promptly addressed and resolved my issue and provided precise information from impeccably kept records. I am not sure if this great experience was due to systems Kingstone …
The staff at Kingstone is an absolute pleasure to deal with. Their level of knowledge is amazing. From customer service to underwriting, it is always a pleasure to interact with Kingstone. They truly make insurance easy and work hard to solve any issues you have. I highly recommend them.
Horrific.. i had to make a claim in January 23 2022.. I had to pay out of pocket for the repairs as the insurance company policy is to pay after repairs have been completed.. repairs have been completed for 3 months now and I cannot get the …
I reached out to Kingstone Insurnace to file a claim because my garage roof has i huge rent it’s almost like collapsing and when I reach out to the representative they had me calling and calling and reaching out reaching out for a few days …
Though Cherrell personally has been very helpful, my overall issue has not been addressed (not her fault). Kingstone never sent the renewal notice to my mortgage holder (Carrington Mortgage). Because of this, I paid Kingstone to renew my …
The liability insurance for my FHV is with American Transit. Tried to obtain a full coverage policy from American Transit before approaching Kingstone. American Transit was not bothered to provide comprehensive coverage. The freaking woman …
Good company. They give best premium rate, no company can match their price. They have quick response to any of your challenges. I will recommend their services any time, any day to everyone.
Every other month I get a letter threatening to cancel because they keep switching me to paperless billing. Stop it already! Bill me and I will pay it online. Even then it posts the day before and I will get two letters…first is …
My experience with your customer service Gwen, was a very friendly, professional and helpful one. She took her time to explain and to make sure I understood the the payment policies, and that I was ok with it, before proceeding to enact the necessary plan. I knew then, that I was in the right hands.
Michelle in customer service was most helpful and courteous! That is something that was taken for granted 5 years ago, however since the onset of COVID so many companies have used the virus to allow their customer service to become abysmal. Kingstone did not go down this path, and for that I am grateful!
Kinstone inchurance company. My experience is excellent with the company. Very easy to get in touch with them. Not like others company that give you the running around before they talk to you.
A.wiegand
I called because I made a payment on the phone with a confirmation number on Jan 2 nd,, kingstone was closed for New Years. I received two cancelation notices. As I told Michell I paid on the phone she told me there was no payment for Jan …
I have never had to report a claim but like they say there is always a first time. I had the worst experience possible with Kingstone. They reached out to me first only one or two times. They never reached out back to me by phone it’s …
Use a reputable company when homes to insurance for you home, take it from someone who had a house fire. They will low ball you to try to save as much money as possible after you have fulfilled your part of the claim they will not hold their end of the bargain. Go with Allstate or bigger company. You will thank me if you do.
Joseph Terpening was our claims specialist and he exceeded expectations. He made the process as stress-free as possible. He was always accessible by email and by phone. He was courteous and helpful. He was truly “on our team” regarding this claim. I am beyond pleased with the service I received regarding this claim.
(Translated by Google) Excellent
(Original)
Excelente
(Translated by Google) Excellent very satisfied with you
(Original) …
(Translated by Google) THAT
(Original)
NA
Kim is an exceptional employee. She spent a great deal of time helping me set up a premium payment schedule all the while showing problem solving skills, willingness to help and much patience. She’s a Keeper!!
send me the number to call or have your rep call me… cause the review is only going to get worse after the letter.
call number on file for further review
Easy to commnicate with about the issue. Great Kingstoneasset
Easy to deal with
Lousy & Arrogant!!!
fine company
Customer service SUCKSSSSSSSSSSS!!!!!!
Really appreciate
Great to deal with
A pleasure to work with.
Very helpful 👌 …
Great company!
Thanks for your immediate reply
Friendly, knowledgeable service
VERY FACILITATIVE.EFFICIENT.PROMT.
Too new to know
Excellent Customer Service Experience
Quick and easy.
Great help
Thanks for the reminders of outdoor furniture.
Great!
Great customer service!
Service
Bad bad we’d
Excellent customer service…
Poor customer service..
Un professional : Needs training how to answer customers
They come up with any possible way to avoid to pay claim
Good company with great service.
Do not use this Company . you will be very sorry if you try
Excellent
Great customer service!!
Customer service is excellent.
great customer service always very helpful
VERY PROFESSIONAL, AND COURTEOUS, TOOK CARE OF MY PROBLEM EXPEDITIOUSLY.
Such an easy transaction. So helpful
Nick, was very helpful and professional
Major increase this year in premiums
She was very helpful
Amazing customer service:)))
We are a leasing company for Motor Vehicle in NY they are always coming forward and pay right away.
Customer Service was very professional and attentive to my inquiries
My conversation was simple and not lengthy but very satisfactory.
Horrible customer service.. very rude and unprofessional, late on responding to claims
Sheryl was the best. Curtesy and professionalism .
Thank you.
What is up with IT, If it isn’t broken,then don’t fix it.
Very helpful!
Kingstone is a wonderful insurance company who is always there to help me
If i could give half star i would!
Friendly fast and efficient service thanks
This email really should have gone out yesterday, its too late to go outside and put away patio items that might blow around…
What a great company. Their customer service has certainly improved.
Ramona was very helpful and quick to fix my issue!
The customer service department was absolutely amazing!! Bernice was quite the pleasure to work with.
Website could be designed better by a 1st grader.
Nick Concotta was very efficient & speedy with my request…..thank you.
Rebecca was awesome 👌 👏. She answered all of our questions. Very helpful. …
Unbelievable company, nobody returns calls but always sure to bill on time! They do not care about their customers at all.
Kim was very helpful
I have my insurance policy for last ten years
First time I claimed about covid19
They don’t listen to me and they denied my
Claim worst experience with this company
Highly recommend this company’s product, which is comprehensive and reasonably priced.
Always a pleasure to deal with.
Great company, rates are fair and they are easy to deal with
I receive a beautiful , compassion , Professionel help support with my request or concern . Really took all the concern away and ease my mind . Thank u so much .
Cherrell was outstanding! Super professional and got me exactly what I needed in a quick manner.
I’m on a monthly payment plan. You tell me just this past Thursday that my payment of 900+ will be deducted and then today you tell me
That you deducted over $4700??????
The customer service guy is so rude. He is not willing to answer my quiries. He seems avoiding to tackle my concern. In all question I asked, his reply always was to contact my agent.
When I needed the money to fix the roof due to strong winds lifting the shingles, they gave me a check less then a month. Thank you
My agent, Elizabeth Cornell at Mackoul Risk Solutions,
is very helpful and very pleasant to deal with.
not good
Helpful quick and clear. Thank you!
Worse company in America i would say. I use many other companies. They just want to grab your premium when their is damage and they don’t help at ALL. Stay away from them please
all went well thank you
As an insurance agent it is a pleasure to do business with Kingstone and especially because of their customer service representative Meredith Sweeney always provides fast and excellent service.
It is very difficult to read white lettering on a yellow background.
Michelle was friendly & very accommodating.
Great customer service!
Worst company I ever works with
By the second they need to pay you
They never returned calls case manager never answered the phone over 10 voice …
Nick was very patient and stayed with us until we figured it out.
Katrine Seibel is a pleasure to work with. Fast response and accurate information always.
I had Ramona to assist me with my policy and she was very sweet person and did everything to help me thank you Ramona🥰🥰 …
Nick was genuinely helpful and a real professional! A pleasure to do biz with! THANKS!
Gwen was wonderful, she went out of her way to help me.
Katrine is the only reason why we do business with Kingstone, she is GREAT!
Excellent, easy to follow online
I am very happy with this company. Customer service is wonderful. Every time I have called the person answering is helpful and pleasant.
Great experience working to insure my small business. Exceptional Customer service. Very easy to deal with. Highly recommend this company
This insurance company Should work with customers and not charge $10.00 for a payment plan. I don’t get why I am being charge a service fee or ten dollars a month more when I’m on auto pay and have great credit.
My loan was sold and the new bank didnt get proof of insurance. I called Kingstone and they sent declaration over to new bank. The yearly cost was 1/3 of what other companies quoted me.
Excellent little known gem of a company. Very professional and responsive to customer needs. That is rare for an insurance company. Truly a pleasure to do business with them.
It was EXTREMELY difficult to get in touch with anyone. I understand that there were many causes due to IDA. Still waiting resolution.
Very happy with the company. Fair pricing, excellent underwriting, very responsive and reasonable with claims.
Two days late and u send a cancellation notice SERIOUSLY
So happy with this company. The customer service has been great and with the new website, paying my bill has never been easier! Would highly recommend.
Lori Graham is very knowledgeable, easy to work with and an all around phenomenal underwriter.
My experience speaking to a representative of your company was excellent, she was a professional, courteous and allay my fears when answering my questions , in a conducive voice ,a pleasant person to talk with.
We shall see how King Stone responds after 2 frustrating weeks of unprofessional customer service… i just spoke to their office mgr… to be continued. Russell JD …
Had pleasant phone call since virus I couldn’t get policy paper contract I live in a co op community they asking for it it was sent email if possible can you forward me policy would appreciate. It I’m not great with …
Speaking with Ford Moore, of billing was extremely helpful and efficient. We worked out an intricate problem with a customer, and he knew exactly how to handle it.
This insurance company doesn’t have the right concepts what they are representing!!!
The accident happens!!!! …
it’s been 3 month after my flood in a two family house!After the adjuster from the company came,I realized,that I need a private adjuster!And thank goodness I got this wonderful man,that’s fighting for me!PS3 months later no end to this!I started fixing my house,but no company should let people like their adjuster work with them!
Both Michelle and Kim were wonderful in helping me solve the issue.
Worst insurance company I’ve ever dealt with. Pay through their website payment hub on the day payment is DUE or even a day or two before, and you will get a cancellation notice in the mail (and having a heart attack), followed shortly or …
I’ve been we Kingston for 3 yours in this year they were able to facilitate my renewal cross this by accepting credit card payment over the phone which is basically my minimum expectation that the have met and therefore I do recommend them
Excellent Experience with Kingstone Ins Customer Service dept Leslie was very professional handled everything at a timely fashion made the process painless. Highly recommend !
Kingstone Insurance Company had been in business for more than a century and has no negative news press unlike the insurance companies that defrauded the public when Hurricane Sandy came. It took months for a check to come from Liberty Mutual so it’s not terrible if you have to wait as long as they pay the claim.
Could not get certain policy details online so called the CS # and was handled efficiently, expediently and conclusively. A rare instance these days – but much appreciated!
Kingstone is a pleasure to deal with. Their customer service reps are so helpful and professional. I’ve only had good experiences with this company.
2 years with kingston no accident, no moving violation, always paid premium on time and was kicked out like a dog out of the policy leaving me with the car uninsured. My vehicle is a 2014 camry SE with 60k miles in excelent conditions and …
Old Fashion Customer Service is Kingstone Insurance Company and deserve more than 5 stars, how about 10 stars.
Everyone who helped me was top notch. They turned a stressful situation into a pleasant one.
Filed a claim for water damage and in return they issued a cancellation notice . I provided the documents they requested in a very timely manner but they were so quick to issue a cancellation notice. However, their customer service is very good.
DO NOT DO BUSINESS WITH KINGSTONE!
Hurricane Sandy destroyed our first floor of our home. Kingstone Insurance told us it was ‘technically not a hurricane and downgraded to a tropical storm so we …
Kingstone is a fantastic insurance company. Customer service representatives are always helpful and professional. New online payment tool is very easy to use! Highly recommend this company! 5 stars!
This insurance company probably has the worst customer experience it’s hard to get even a hold of somebody they give you a contact number of the agent you’re supposed to call it’s a random person‘s number I literally had to spend one hour trying to add my new mortgage company to their policy which should’ve took no more than 15 minutes
Kinsgstone no longer issues insurance policies for my business. I requested a loss runs statement so i can obtain insurance from another company. I have made multiple requests and I still dont have the information two weeks later. I’ve been a loyal customer and paid all my bills on time and this is how Im treated. They should be ashamed.
I have been having trouble signing into my account and have tried several times to even change my username and password and it’s still telling me that it doesn’t recognize me, I even downloaded the App to my Iphone and still getting the same response and I am fearful of missing a payment for my house insurance. Any suggestions?
Amazing costumer service, exceptional nice staff, Ramona is someone you cant find at any other company. I would always use Kingstone for any insurance needs.
Apparently this company will demand you pay, but when issuing a refund and advising them of your new address they simply take a month to mail the check out. When you call to ask for the status they advise you they mailed it to the old …
This company is ripping off driver because of the service they provided is suck. they seem nice when there are taking your money then when it comes to give you service they don’t… I was in a car accident A senior claim adjuster name donna …
Honestly, the representative who helped me was amazing. She looked and looked until she found what I was looking for. Thank you so much Eleni for your professionalism and effort on being able to provide me with the help I needed 🙂 …
Excellent.. no, Outstanding customer service, especially in the wake of a global pandemic. If you are thinking about becoming a Kingstone customer, I will say that my experience has been wonderful. Go for it.
It is always a pleasure working with their customer service department. Meredith Sweeney always provides exceptional service, and I can always depend on her for a quick response time. Doing business with Kingstone is very pleasant.
After paying for insurance for the house they don’t want to pay for damage the basement from a backup of water due to the drain backing up. The basement was completely damaged. Time to look for a different insurance company.
I love the website for paying. The only improvement I would like to see is to show the property address as well as the policy number when showing the property. I have multiple properties and it would help me to see this. …
Agent responded to my concerns and problem was solved
Wouldn’t recommend this insurance company, not trust worthy and didn’t live up to there end of commitments. Underwriting process is extremely inconsistent, even after providing what was asked and met expectations. Please keep this review …
Customer service works 9-4 Mon- Friday. So forget about contacting them if you work.
My renewal policy says $ 1285, but when I tried to pay them online , it’s …
I was extremely pleased with Nicholas Cincotta and his professional way of handling my problem. He said he would get it resolved, he called me back when he said he would and he was courteous and confident. He is a valuable asset to
Customer Service.
Really says something when someone’s willing to go out of there way to write a positive review for an insurance company but I can’t say enough good things about Ramona. Handling the help desk with stressed out callers all day, managing to fix problems quickly, efficiently, and cheerfully.
The customer service has been top notch. There was efficiency in all transactions while I had a policy. Then when life changed and I had to discontinue the policy all of my inquiries and messages were received and responded to.
I had the pleasure of dealing with Ramona who was extremely helpful,courteous, knowledgeable & exhibited the highest degree of professionalism. She is a postive reflection of your company.
Thank you & pleaseshare my comments with Ramona
Heather S. is by far the best underwriter I’ve ever worked with. She is a pleasure to work with and we love having her on our team!
The premiums for my insurance go up significantly (>10%) every year and the quality of service goes down. I’ve had issues with their online payment system on several occasions. They’re argumentative and do not support their customers. In …
I had some severe storm damage to the outside of my home during the storm Isais in August 2020. A large tree fell on the back of my house covering almost the entire back up to and including the roof. Kingstone sent in a adjuster from public …
Courteous and professional service. Thank you!
First of all we love Kingston Insurance and mostly their customer service is so personal and professional. Laura Simonelli helped me this week with a question and it took her four phone calls to reach me and always with a lovely disposition she kept at it. Thank you Laura you are very patient and exemplary to work with.
As an UBER driver in NYC I had bad experience with this company. So I strongly do not recommend this company to anyone. I had a physical damage insurance with them for 2 years. When I no longer needed the insurance I decided to cancel it. …
I looked at the negative reviews, and I have to say that the reviewers just don’t understand insurance and no matter what the insurance company was that they were writing about, the same comments would have been written. …
Due to my mortgage changing hands, the homeowners was not paid by the new company timely. I get a call that the policy will cancel that day unless I wire $550. I do it immediately. The long awaited check from the new mortgage arrives and I …
I appreciate the phone call,reminding me that the renewal date.he did a excellent job
Decent price, but Kingstone issued an invoice seeking additional payment for coverage AFTER being notified of a replacement policy. This would have been a one-star review, but my broker withdrew the incorrect invoice.
Dealing with Kingstone insurance has been the worst experience in my 35 plus years in business. After years of taking my Money and never filing a claim they refused to help me. Dealing with their property claims specialist was a horror. He …
Michele was an amazing representative. she made my day by being such a help for me. I am a senior citizen and she made my day by helping me navigate what i needed to get done. thank you so much
Kim was very helpful with my recent billing question and tracked down
the explanation I needed within minutes. She was extremely pleasant and professional.
Went through a re-instatement of coverage using the new system under the knowledgeable guidance of Ramona. The experience was painless; it was quite easy to bring about my desired results. Ramona is a valuable “keeper” employee asset to your company..
Cherrell Gregory is a wonderful customer service representative. She was very kind, understanding and professional to take care of my issue. I have enjoyed working with her for the last few days.
Friendly customer service and easy claims process. Kim in customer service did an awesome job helping me with my issue.
This literally has to be the worst carrier for Homeowner’s / Landlord Insurance. We’ve had an open claim for 6 months now, took over a month for the adjuster to make first contact. We signed a claim settlement about a month ago, still …
very unfair to charge the credit card fee of $10.00
During this last blackout for 5 days, we lost all refrigerator and our downstairs freezer food. I then made a food lost claim.which I then received a phone call from claim examiner Robert Campbell explaining what to do and his direct …
Working with Colleen Winters is a pleasure! She responds to all my requests promptly. She knows her business and is very helpful in clarifying risk eligibility when we have one that is outside the box.
Kingston did not send any letter informing us about home inspection. The inspector was from a private company. I called my agent he was not aware of home inspection either but surely “assumed” that Kingston does every 3 years inspection. …
Outstanding service!!! I just have to say how wonderful Leslie & Ramona were in helping me with my homeowners policy!! I had a miscommunication between my Mortgage company & insurance. Leslie & Ramona took so much of their time & went way …
Nick was great, so very helpful and knowledgable.
Very happy with Kingstone.
I will no longer be doing business with Kingstown homeowners insurance on either of my 2 houses they will not work with you and refuse extension on cancellations over nonsense reasons. I am very unsatisfied after doing business with them for over 3 years i would now give them 0 stars if it was able
I am with this company for more than 3 year. Once i got in accident, and this company really support me to again repair my car. Very easy company to work with. I really appreciated you help on time.
glad i read the last review, i like how the owner tells the guy to send his information to the company, definitely going with someone else. imagine losing the important things and not having hot water or heat for your family and not getting reimbursed for the damages. what a terrible look for that company.
I called as a third party person not a customer, Cherrell was the person who received my call. She went above and beyond to help me resolve and obtain information that I had struggled to get. Cherrell gave me information that in the end, …
Quick and easy website from a company that has stellar customer service.
Karen Prinz from Kingstone is amazing and I explained my issue with her . she was as responsive as could be and fixed it and emailed the revision within an hour. she made my day. she’s awesome ! Thank you Karen !
This company is very quick to raise your premiums but very slow to reply to claims. I have been getting the runaround for 2 months now in regards to claims from Ida. I keep getting referred to an adjuster who never replies to me and never returns calls.
Worst company ever, been with them since we 2014, Ida comes to town destroys my basement, water coming up from the drains, two weeks later, after sending a complaint, I’m told nothing is covered, nothing. Why send an adjuster then tell me a …
My only problem is that it takes really long to get to someone on the phone. I realize that everything is made to move quickly thiugh the automatic payment system. But the process of personal attention should never take so long. Your …
Lori is very professional, responsive and efficent. We love working with her. She is a extremely helpful to our everyday business needs.
It was so easy to pay my bill online. When I had a question, I spoke to a very knowledgeable associate. It was a terrific experience.
Always great people to talk too all was good thank you again
It is a pleasure working with Lori Graham! Finally an underwriter who works with you and not against you. She is compassionate to my role as an agent.
Cherell was very helpful and knowledgable regarding my questions!
Dropping me over my driveway having cracks and divot’s when i just bought the house less then 5 months ago and then when i told Kingston i would fix the issue they still told me they were dropping me and would not give me an extension of …
Kim was a very pleasant representative willing to assist with any questions and take care of my policy needs or direct me to who can…
I would like to recognize Ramona Santana in your Customer Service Department. She is efficient, pleasant and every other complimentary term that I could use to describe my experience with her a few minutes ago. What more can I say – KUDOS …
I have always been a good customer when it comes to homeowners insurance. I do my best to not make claims, mostly because I don’t want my rate going up which it inevitably does anyway. After paying for my policy for several years, over …
Awesome customer service. Got answer immediately and was able to correct policy billing immediately.
Your employees are very nice and extremely helpful, they go above and beyond to take time to resolve issues, your office workers are a definite 5 star, getting to them and finding a number to call.
It’s nice working with a company that has real people answering the phone
I needed a copy of the declaration page
MIchelle was quite courteous over the phone …
Been trying to rech them for 2 weeks. Countless phone calls. I filed online and still Noone gets back to me. How can a company this size work this way
I caught a customer service representative, Ramona Santana, a couple of minutes before her quitting time for the day. She patiently coached me on what form I had to have in by 12:01AM the next day. Being on vacay I didn’t have that form. …
Michelle was a very Courteous customer service representative. She promptly addressed and resolved my issue and provided precise information from impeccably kept records. I am not sure if this great experience was due to systems Kingstone …
Ramona Santana was terrific. You should be very proud of her!
The staff at Kingstone is an absolute pleasure to deal with. Their level of knowledge is amazing. From customer service to underwriting, it is always a pleasure to interact with Kingstone. They truly make insurance easy and work hard to solve any issues you have. I highly recommend them.
They are good at cashing checks but lousy at acknowledging your premium payments. Every payment cycle they tell my broker (and myself) I never paid!
Horrific.. i had to make a claim in January 23 2022.. I had to pay out of pocket for the repairs as the insurance company policy is to pay after repairs have been completed.. repairs have been completed for 3 months now and I cannot get the …
I reached out to Kingstone Insurnace to file a claim because my garage roof has i huge rent it’s almost like collapsing and when I reach out to the representative they had me calling and calling and reaching out reaching out for a few days …
Though Cherrell personally has been very helpful, my overall issue has not been addressed (not her fault). Kingstone never sent the renewal notice to my mortgage holder (Carrington Mortgage). Because of this, I paid Kingstone to renew my …
The liability insurance for my FHV is with American Transit. Tried to obtain a full coverage policy from American Transit before approaching Kingstone. American Transit was not bothered to provide comprehensive coverage. The freaking woman …
Good company. They give best premium rate, no company can match their price. They have quick response to any of your challenges. I will recommend their services any time, any day to everyone.
Qwen was extremely helpful. She explained everything and answered any emails and my calls .
I am surprised that the customer service representative acted very quickly, and I hope to see the appraisal moved fast to start fix my vehicle asap
Very helpful. She helped navigate me through the website so that I could set up my auto payments.
Every other month I get a letter threatening to cancel because they keep switching me to paperless billing. Stop it already! Bill me and I will pay it online. Even then it posts the day before and I will get two letters…first is …
My experience with your customer service Gwen, was a very friendly, professional and helpful one. She took her time to explain and to make sure I understood the the payment policies, and that I was ok with it, before proceeding to enact the necessary plan. I knew then, that I was in the right hands.
Michelle in customer service was most helpful and courteous! That is something that was taken for granted 5 years ago, however since the onset of COVID so many companies have used the virus to allow their customer service to become abysmal. Kingstone did not go down this path, and for that I am grateful!
Sherryl was very polite and helpful, being I am a new client, she took care of my banking info for automatic payment.
Thankyou!
Kinstone inchurance company. My experience is excellent with the company. Very easy to get in touch with them. Not like others company that give you the running around before they talk to you.
A.wiegand
I called because I made a payment on the phone with a confirmation number on Jan 2 nd,, kingstone was closed for New Years. I received two cancelation notices. As I told Michell I paid on the phone she told me there was no payment for Jan …
I have never had to report a claim but like they say there is always a first time. I had the worst experience possible with Kingstone. They reached out to me first only one or two times. They never reached out back to me by phone it’s …
Use a reputable company when homes to insurance for you home, take it from someone who had a house fire. They will low ball you to try to save as much money as possible after you have fulfilled your part of the claim they will not hold their end of the bargain. Go with Allstate or bigger company. You will thank me if you do.
Joseph Terpening was our claims specialist and he exceeded expectations. He made the process as stress-free as possible. He was always accessible by email and by phone. He was courteous and helpful. He was truly “on our team” regarding this claim. I am beyond pleased with the service I received regarding this claim.