Kit Carson Electric Cooperative (KCEC) is a member-owned Electric Distribution Cooperative serving Taos, Colfax, and Rio Arriba Counties since … See more
In 2020 it still looks like this company is still in business after all the incompetence and fraud. I am going to write to governor about them and if that does not work I will got to the news!!!
Just moved here and I called in advance to make sure the electricity was turned on so we can have it for when we are there. I was told it would be on by today…. hmmm no wonder your rated so low.
Literally leading the country in transition to renewable energy, and forging a path for the other 900 electrical coops in the US to follow, and they take zero profit. We need more organizations like KCEC!
STAY AWAY FROM THIS COMPANY!!!
My electric bill went from $100 +/- to $480 and they say NOTHING IS WRONG with their equipment!!! If you want to be cheated out of your money, use Kit Carson Electric
opened a new account 4 months ago and have never received a bill in the mail dont even know my account number to be able to pay the bill now they want to shut the power off, ive called multiple times no one answers
Kit Carson Electric has chosen to hurt Taosuenos by installing deadly SMART METERS on every home… without giving us the option to Opt Out! Well apparently they’re finally allowing the Opt Out but it is a DECEPTION as they’re only going …
Power goes out so often. It’s been out now for seven hours. They have no response other than they don’t know when I’ll have power again. No apology. The girl working the phones hung up on me.
Extremely high power bills!. These bills are 3x what i have paid living anywhere else. You pay an outrageous amount only to stay cold. Decided to move to another city hours away. Greedy company.
Can’t believe how much they charge for the service they provide. My power is much more expensive than in other parts of the state I have lived previously. They also told me I would have to pay $1200 to finish running the fiber cable from the pole to the house. Nice.
It seems as if no one really knows what is happening at their office. The phones get transferred (repeatedly) to the wrong people or get cut off. No one seems capable of answering simple billing questions. When asked about the difference …
The Tech people are very nice and try to be helpful but they know NOTHING about how to help you with your problem. And when you do get the opportunity to talk to someone who knows what they’re doing you have to wait for a call back and you …
Always crud service, and also had to throw away food from the recent power outage. Was told to make a claim, claim denied due to weather event. Internet service is bad too 🤣 …
Had to get proof of residence for car registration. Called KCE and Brittany Sanchez sent an email with proof. KCE you have great people working for you. I just moved from NV its great to see customer service go beyond norm….Alfonso Mejia al servicio del pueblo y el suyo.
reported an outage. guy on the line was constantly cutting me off, being generally hostile. All I wanted to know is what was wrong, and how long it take to fix. Giving me the excuse that everything from angel fire to town was out. Which …
Customer Service is not a concept that Kit Carson understands. Double, TRIPLE, check your bills! Also, I recommend recording EVERY conversation so that there is a trail of accountability. They are a monopoly run rampant! Luis Reyes Jr. …
They Charge WAY TOO Much For Their Services Concidering The Fact That 1. They Have Power Outages ALL The Freaking Time, Your Food Goes Bad In The Fridge; 2. Your Phone Call Gets Transfered To The Wrong Person, Or Cut Off/Hung Up On; 3. They …
They apparently don’t want to use the telephone. Don’t bother with automated options if you need a human; it puts you on a loop that first asks for your account info, then tells you your balances, then places your call to unavailable …
Seems like 9 time out of 10 when I try to pay my bill online, the website won’t even load. Online bill pay was down so I went to the office where I was told after waiting in line they can only take cash right now and to call to pay the …
Worst power company ever. Power goes out constantly. They claim it’s because of weather…. With 5mph winds it goes out. It’s currently out and there’s not even a breeze. Weather is perfect. Wonder what they are blaming it on this time. …
Sold my house in August. Called them the day the sale went through to cancel service. Moved, then four months later get a bill for the 4 months since we’d moved as well as a bunch of late fees. I explained that I had cancelled my service and they of course had no record of that. Customer service woman couldn’t have been more rude.
Well for one issue happened on main box b4 lines enter my meter only received one leg of electricity they did temporary fix prior to fixing it then fixed it yet again month later the same issue exists only receiving one leg of electricity. …
This company do what they want.
I wanted my card taken off their credit card on file as I am no longer living at that residence and stated that I did not want it charged. Representative Cathy …
Worst service ever! Power goes out everytime it rains. RAIN. There aren’t even any trees in my area to knock down power lines. This was not an issue when I lived in El Prado, but because of my homes location I am treated like a second class …
I called Kit Carson due to a power outage on July 6th and was told that a crew would be out in 15 minutes. Within the hour the power came back on and I received a phone call to confirm that I had power that I had power. The woman I communicated with was friendly and courteous and the problem was resolved promptly.
Are people getting notifications through email before the power is being worked on everytime; so they have advanced warning as to when it will go off???
We lose power almost weekly, sometimes more. Here I sit without power going on 6 hours now, and it’s about to be negative 4. We don’t have propane. We lost power for 72 hours a few weeks ago and they won’t accept our claim to replace the …
Moved here from Phoenix, and KCE is a breath of fresh air. Real people, efficient service in a technically difficult landscape, outstanding environmental commitment, no slick come-ons.
I’m upgrading my rating from a single star because there have been some improvements here. HOWEVER, customers should report Kit Carson to the Better Business Bureau and the FTC if they run into shady practices. To summarize my previous …
Terrible. Terrible. Terrible. I’m in the process of throwing away about $150 dollars worth of food that went bad during the power outage last week. It went out at 10:30pm. The weather was perfect, so no blaming a storm this time. …
Despicable!!!
Poor customer service.
If there was an alternative, I would take it.
literally the most useless customer service on the planet
Nice customer service and billing staff. Very friendly
24 hour hotline doesn’t even answer phone with power is out???
What’s happening? We are having a black out! Get it together man. You are charging way too much for our electric to go out!
Quick, friendly and competent
No hassle bill pay, ladies at the window are always quick and nice
Well managed and focused on responsible local power
The worst
Kit Carson offering free wifi now that there is no internet is very helpful!
This company blows. If people didn’t have to rely on utilities from them they would have gone under by now.
In 2020 it still looks like this company is still in business after all the incompetence and fraud. I am going to write to governor about them and if that does not work I will got to the news!!!
Just moved here and I called in advance to make sure the electricity was turned on so we can have it for when we are there. I was told it would be on by today…. hmmm no wonder your rated so low.
Literally leading the country in transition to renewable energy, and forging a path for the other 900 electrical coops in the US to follow, and they take zero profit. We need more organizations like KCEC!
STAY AWAY FROM THIS COMPANY!!!
My electric bill went from $100 +/- to $480 and they say NOTHING IS WRONG with their equipment!!! If you want to be cheated out of your money, use Kit Carson Electric
opened a new account 4 months ago and have never received a bill in the mail dont even know my account number to be able to pay the bill now they want to shut the power off, ive called multiple times no one answers
Kit Carson Electric has chosen to hurt Taosuenos by installing deadly SMART METERS on every home… without giving us the option to Opt Out! Well apparently they’re finally allowing the Opt Out but it is a DECEPTION as they’re only going …
Power goes out so often. It’s been out now for seven hours. They have no response other than they don’t know when I’ll have power again. No apology. The girl working the phones hung up on me.
Sadly, Kit Carson Electric is hideous! I used to live in a developing country & utility services were definitely far better than this!!
Extremely high power bills!. These bills are 3x what i have paid living anywhere else. You pay an outrageous amount only to stay cold. Decided to move to another city hours away. Greedy company.
Can’t believe how much they charge for the service they provide. My power is much more expensive than in other parts of the state I have lived previously. They also told me I would have to pay $1200 to finish running the fiber cable from the pole to the house. Nice.
It seems as if no one really knows what is happening at their office. The phones get transferred (repeatedly) to the wrong people or get cut off. No one seems capable of answering simple billing questions. When asked about the difference …
I saw these reviews before signing up for service, and I remember thinking to myself “they honestly can’t be that bad”. …
The Tech people are very nice and try to be helpful but they know NOTHING about how to help you with your problem. And when you do get the opportunity to talk to someone who knows what they’re doing you have to wait for a call back and you …
Always crud service, and also had to throw away food from the recent power outage. Was told to make a claim, claim denied due to weather event. Internet service is bad too 🤣 …
Had to get proof of residence for car registration. Called KCE and Brittany Sanchez sent an email with proof. KCE you have great people working for you. I just moved from NV its great to see customer service go beyond norm….Alfonso Mejia al servicio del pueblo y el suyo.
reported an outage. guy on the line was constantly cutting me off, being generally hostile. All I wanted to know is what was wrong, and how long it take to fix. Giving me the excuse that everything from angel fire to town was out. Which …
Customer Service is not a concept that Kit Carson understands. Double, TRIPLE, check your bills! Also, I recommend recording EVERY conversation so that there is a trail of accountability. They are a monopoly run rampant! Luis Reyes Jr. …
They Charge WAY TOO Much For Their Services Concidering The Fact That 1. They Have Power Outages ALL The Freaking Time, Your Food Goes Bad In The Fridge; 2. Your Phone Call Gets Transfered To The Wrong Person, Or Cut Off/Hung Up On; 3. They …
They apparently don’t want to use the telephone. Don’t bother with automated options if you need a human; it puts you on a loop that first asks for your account info, then tells you your balances, then places your call to unavailable …
Seems like 9 time out of 10 when I try to pay my bill online, the website won’t even load. Online bill pay was down so I went to the office where I was told after waiting in line they can only take cash right now and to call to pay the …
Worst power company ever. Power goes out constantly. They claim it’s because of weather…. With 5mph winds it goes out. It’s currently out and there’s not even a breeze. Weather is perfect. Wonder what they are blaming it on this time. …
Sold my house in August. Called them the day the sale went through to cancel service. Moved, then four months later get a bill for the 4 months since we’d moved as well as a bunch of late fees. I explained that I had cancelled my service and they of course had no record of that. Customer service woman couldn’t have been more rude.
Well for one issue happened on main box b4 lines enter my meter only received one leg of electricity they did temporary fix prior to fixing it then fixed it yet again month later the same issue exists only receiving one leg of electricity. …
This company do what they want.
I wanted my card taken off their credit card on file as I am no longer living at that residence and stated that I did not want it charged. Representative Cathy …
Worst service ever! Power goes out everytime it rains. RAIN. There aren’t even any trees in my area to knock down power lines. This was not an issue when I lived in El Prado, but because of my homes location I am treated like a second class …
I called Kit Carson due to a power outage on July 6th and was told that a crew would be out in 15 minutes. Within the hour the power came back on and I received a phone call to confirm that I had power that I had power. The woman I communicated with was friendly and courteous and the problem was resolved promptly.
Are people getting notifications through email before the power is being worked on everytime; so they have advanced warning as to when it will go off???
We lose power almost weekly, sometimes more. Here I sit without power going on 6 hours now, and it’s about to be negative 4. We don’t have propane. We lost power for 72 hours a few weeks ago and they won’t accept our claim to replace the …
Moved here from Phoenix, and KCE is a breath of fresh air. Real people, efficient service in a technically difficult landscape, outstanding environmental commitment, no slick come-ons.
I’m upgrading my rating from a single star because there have been some improvements here. HOWEVER, customers should report Kit Carson to the Better Business Bureau and the FTC if they run into shady practices. To summarize my previous …
Terrible. Terrible. Terrible. I’m in the process of throwing away about $150 dollars worth of food that went bad during the power outage last week. It went out at 10:30pm. The weather was perfect, so no blaming a storm this time. …
The tree trimming crew is great! Thank you for all your hard work and consideration. Very nice, respectful and professional.