Outstanding service! I was on a very short timeline to get the check to finance my auto loan, and within 10 minutes of closing Sylvia pulled together all the paperwork, and went above and beyond to issue me the check. She stayed way past closing to make sure it was all taken care of. Thank you Sylvia!
WELL I HAVE SO MUCH TO SAY ABOUT THIS PATICULAR PERSON, THIS PERSON HELPED ME IN EVERYWAY POSSIBLE ,SO PATIENT AND WILLING TO EXPLAIN WHEN I DIDNT UNDERSTAND, THIS PERSON MADE A DIFFERENCE IN MY LIFE ,FIANANCES SHE HELPED ME AND MADE IT …
Came to make a car payment , was sent to my regular bank to get the account number , drove back to be told I needed to go back to get a voided check. Waste of time. Drove an hour have spent an hour at the bank and still haven’t made my payment. Irratating .
In my experience it’s difficult to address a concern. Grievance department non existent. I can’t trust my income on them.
Do not entrust your savings. Look for a better bank that offers transparency and better security.
Would not recommend. I’ve been a member of this Credit Union since my late teens. Recently I complained because I could not access my account online and did not receive an updated debit card in the mail. It’s been weeks and customer service still hasn’t returned my calls. I will be closing my account.
Terrible overall. Trash customer service: spent 10 minutes waiting while first on the line then had to deal with teller attitude afterwards for a mistake they did. Online accessibility is mediocre as well. Would not recommend this bank. Take your business somewhere else!
Love La Loma. Very low apr which was great for my first credit card. I was surprised to see such low rating on here but reading the reviews I get it. If you’re used to how things work in Loma Linda/the Adventist world you’ll be fine. It’s really just that you can’t do a whole lot online which makes things slower.
The service has gotten worse and worse over the past few years but especially now with the current manager Jerry being a stubborn robot-like beuracrat that can’t use his brain to actually help the members like most other credit unions (or …
Long story short, I left because of bad customer service. I honestly liked this bank, until I realized my bank account was hacked. Someone got my account and used it to pay Netflix. Unfortunately, I didn’t notice for months. I went to the …
Early this month, Took a leap of faith to apply for auto loan. Viola! 2 days later, I got a call from Sylvia informing me I got approved. Not only that, during the time we were in the bank, Isabella Torres was very helpful, professional and …
Outstanding service! I was on a very short timeline to get the check to finance my auto loan, and within 10 minutes of closing Sylvia pulled together all the paperwork, and went above and beyond to issue me the check. She stayed way past closing to make sure it was all taken care of. Thank you Sylvia!
Horrible customer service, waste of time.
The service is good and helpful.
Visited today. Excellent service.
Bad customer service Impossible to get a hold of anyone. Smh trash!!!
Great credit union! Love the people there too!
I tried every department at both branches and every number was sent to voicemail.
Nice people there. Very helpful and courteous. Know how to do a quick job.
They are the worst! Difficult to make payments and get a hold of. 0 stars if I could.
Changed from 1 star to 5 stars. Substantive action taken and I believe the results will be lasting.
Best credit encount I ever encounter. Personal very customer services oriented. Special thanks for all your great help Marrisa Owens.
WELL I HAVE SO MUCH TO SAY ABOUT THIS PATICULAR PERSON, THIS PERSON HELPED ME IN EVERYWAY POSSIBLE ,SO PATIENT AND WILLING TO EXPLAIN WHEN I DIDNT UNDERSTAND, THIS PERSON MADE A DIFFERENCE IN MY LIFE ,FIANANCES SHE HELPED ME AND MADE IT …
Came to make a car payment , was sent to my regular bank to get the account number , drove back to be told I needed to go back to get a voided check. Waste of time. Drove an hour have spent an hour at the bank and still haven’t made my payment. Irratating .
In my experience it’s difficult to address a concern. Grievance department non existent. I can’t trust my income on them.
Do not entrust your savings. Look for a better bank that offers transparency and better security.
Would not recommend. I’ve been a member of this Credit Union since my late teens. Recently I complained because I could not access my account online and did not receive an updated debit card in the mail. It’s been weeks and customer service still hasn’t returned my calls. I will be closing my account.
As a member I would like to know how do you advocate for your member and how do you address a concern? …
Terrible overall. Trash customer service: spent 10 minutes waiting while first on the line then had to deal with teller attitude afterwards for a mistake they did. Online accessibility is mediocre as well. Would not recommend this bank. Take your business somewhere else!
Love La Loma. Very low apr which was great for my first credit card. I was surprised to see such low rating on here but reading the reviews I get it. If you’re used to how things work in Loma Linda/the Adventist world you’ll be fine. It’s really just that you can’t do a whole lot online which makes things slower.
Absolutely worst bank. They have high interest loans and slip in hidden fees. Bad customer service. I wouldn’t recommend this bank to my worst enemy.
The service has gotten worse and worse over the past few years but especially now with the current manager Jerry being a stubborn robot-like beuracrat that can’t use his brain to actually help the members like most other credit unions (or …
Long story short, I left because of bad customer service. I honestly liked this bank, until I realized my bank account was hacked. Someone got my account and used it to pay Netflix. Unfortunately, I didn’t notice for months. I went to the …
Early this month, Took a leap of faith to apply for auto loan. Viola! 2 days later, I got a call from Sylvia informing me I got approved. Not only that, during the time we were in the bank, Isabella Torres was very helpful, professional and …