Lafayette Federal Credit Union is one of the premiere financial institutions in the Washington, D.C. area.
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8:30AM to 4PM |
| Tuesday | 8:30AM to 4PM |
| Wednesday | 8:30AM to 4PM |
| Thursday | 8:30AM to 4PM |
| Friday | 8:30AM to 4PM |
2701 Tower Oaks Blvd, Rockville, MD 20852
LFCU has such excellent customer service. I needed assistance with my account, and I sent in an email request for help. Maria Mendez followed up and assisted me with my issues. She was super helpful and took her time to explain everything …
I’m fully convinced that the payment system is broken to purposely try to force late payments.
LFCU is my bank for over 20 years! I have used the bigger banks but I go back to LFCU for all my needs bc of the personal service. I know my branch manager by name, they know me. As my assets grow and life changes, the bank grows in service and meets my needs and changes every step of the way. I can’t do much without Lafayette!
great customer service and one of the easiest banks ive ever worked with. They are in the business of customer satisfaction
Ms Kat always gives the most professional customer service and is an asset to the Credit Union. She is very knowledgeable, friendly and service is quick easy. Ms. Ruthirakanok always has you feeling like you are the most important person …
Kat,
I came to branch in Kensington but you were not there
You are one of the best thing that happens to me and my banking experience; you …
Kat Ruthirakanok at the Kensington branch did a phenomenal job of helping me apply for and obtain a personal as well as two auto loans that helped me out of a very sticky (and high interest!) financial situation. Kat was attentive and …
A couple of weeks ago I went to Lafayette in Kensington to refinance my car. Murtuza Hussain helped me. He was very professional, kind and answered all my questions. They also offered me a very good refinance option. I am very satisfied with the service provided. I recommend this credit union.!!
I reached out to this financial institution for financial assistance. I was in contact with an employee by the name of B Wright who was extremely unprofessional. I do not recommend doing business with this credit union and to go elsewhere!
Lafayette Federal is a great banking institution that is all about the client and making sure you extremely satisfied. we have taken out many loans with them and every time they were on their game.
I have been a member of this credit union for the last couple of years and the Ladies of Lafayette Credit Union as I call them have taken care of me and my wife from day one. Angie assisted us through the mortgage loan request and answered …
Legal Predatory lending , will restrict how you pay your loan and customer service is nill. . . Good Luck use another lender at all cost.
Beyond thrilled with these people. They’re easy to work with, easy to talk to, easy to communicate with, their online system is very basic but extremely intuitive and easy to manage. I would give them 10 stars if I could.
LFCU is terrible at answering the phone and actually providing its members with service.
I couldn’t recommend this less. Terrible customer service. Terrible communication skills, and quite possibly one of the most “lost” staffs ive ever seen. No one knows what they are doing or how to take a payment. I have been routinely left …
I wish there were negative numbers to rate. This credit union is a nightmare. RUN to another lender if you need a loan. I can’t wait until
I can pay off my loan and NEVER have to deal with LFCU again.
I just received a home improvement loan through them and am trying to make the first payment. The communication that they have sent on how to repay is extremely confusing so I tried giving them a call on 2 different occasions. Their …
I have had a savings account with this institution for over 30 years. My review is based solely on charging inactivity fees on a savings account. Over the 10 month period from July 2020 to April 2021, I was charged a $20 per month …
Run away! This place is a scam. When I used the loan payoff amount, which for legit credit unions includes accruing interest, it left a balance. I immediately paid the balance online which left another 3 cent balance. So I paid 10.00 …
Special note of thanks to Lafayette Federal Credit Union – Financial Operations/and Wire Transfer Department …