Lake Cities Municipal Utility Authority is dedicated to being a vital part of the community, keeping staff well trained, meeting all state and federal … See more
Excellent service. Very kind , considerate and professional. Fixed the problem quickly and efficiently. Great teamwork. From first phone call to resolution could not be happier. Thank you.
I agree that lake dallas Is very expensive with the water and carge even more they dont respect the meters they charge what they want to charge what they want in ocasions we don’t even use 100 gallons and they charge 1500 gallons to 1600 …
Charged me a late fee, and the check was deposited in their bank on the due date. Very hard to work with, and very eager to charge late fees, even on customers who paid on time for 14 years. I have been very dissatisfied with their …
I had a water leak earlier this year. It was a huge amount almost 700.00 i csllef them they said they would help us out if we showed we got it repaired. It cost us about 1000.00 but we got it fixed. I waited for 2 months even paying extra. …
This municipal has unreasonable fees, customer service and horrible service. The tight billing cycles, online payment fees and unreasonable practices consistently frustrate me to no end. I would like to see changes here immediately for …
I paid my bill through the drop box because they aren’t interacting with the public right now due to covid. I didn’t know they had already closed and I was immediately assessed a late fee even though my payment was submitted on the due date …
All the negative reviews were true. High rates and fees. Extremely bad customer service. The good reviews were from employees or fake. But nothing a customer can do except to move out of the area. You would think management strive to …
Not sure why they’re getting bad reviews but aive lived in Shady Shores for 12 years or more and the people here at LMCUA are so super sweet, kind, and do an amazing job ALL the time. …
When you go to the drive-thru after they put the tube in the person working the window does not want you to use the tube. They want you to get out of the car to drop the bill in the night slot. They need to move the night drop slot if they …
I disagree with a lot of the negative comments about customer service. Their representatives are kind and try to be helpful and they have no control over rates & bills. BUT, I agree with the high water bill posts because these water bills are the highest I have experienced in my lifetime, which has been a long time!
Rates are ridiculous. Recently moved here from Colorado. My bills there included trash, recycling and other municipal services that aren’t included here. My bills from Lake Cities have been $80 to $100 more than the highest bill I ever had …
The rates are ridiculously high. Newish to the area, but I pay more for water & sewer than I ever have anywhere else and doesn’t include trash. Also the late fees are insane – 10% is assessed even if you’re a day late. If you make a payment …
Very friendly
Way too expensive.
Fast service with a drive through!
Expensive
Courtney said she’d wave my late fee and she did not.
Always polite and cheerful. Ready to explain questions. Helpful to the elderly. It’s always a pleasure to do business with Lake Cities.
Excellent service. Very kind , considerate and professional. Fixed the problem quickly and efficiently. Great teamwork. From first phone call to resolution could not be happier. Thank you.
Courtney made activating new services at my new home EASY. Very kind and pleasant to speak with via email/on the phone.
I agree that lake dallas Is very expensive with the water and carge even more they dont respect the meters they charge what they want to charge what they want in ocasions we don’t even use 100 gallons and they charge 1500 gallons to 1600 …
Charged me a late fee, and the check was deposited in their bank on the due date. Very hard to work with, and very eager to charge late fees, even on customers who paid on time for 14 years. I have been very dissatisfied with their …
I had a water leak earlier this year. It was a huge amount almost 700.00 i csllef them they said they would help us out if we showed we got it repaired. It cost us about 1000.00 but we got it fixed. I waited for 2 months even paying extra. …
This municipal has unreasonable fees, customer service and horrible service. The tight billing cycles, online payment fees and unreasonable practices consistently frustrate me to no end. I would like to see changes here immediately for …
I paid my bill through the drop box because they aren’t interacting with the public right now due to covid. I didn’t know they had already closed and I was immediately assessed a late fee even though my payment was submitted on the due date …
The water and sewage prices are ridiculously high. Customer service is non-existent. I defy anyone to reach a representative by phone – won’t happen.
All the negative reviews were true. High rates and fees. Extremely bad customer service. The good reviews were from employees or fake. But nothing a customer can do except to move out of the area. You would think management strive to …
We had a plugged sewer issue.
The Sewer team came out and took care of it in a timely matter. Very friendly and caring. …
Not sure why they’re getting bad reviews but aive lived in Shady Shores for 12 years or more and the people here at LMCUA are so super sweet, kind, and do an amazing job ALL the time. …
When you go to the drive-thru after they put the tube in the person working the window does not want you to use the tube. They want you to get out of the car to drop the bill in the night slot. They need to move the night drop slot if they …
I disagree with a lot of the negative comments about customer service. Their representatives are kind and try to be helpful and they have no control over rates & bills. BUT, I agree with the high water bill posts because these water bills are the highest I have experienced in my lifetime, which has been a long time!
Rates are ridiculous. Recently moved here from Colorado. My bills there included trash, recycling and other municipal services that aren’t included here. My bills from Lake Cities have been $80 to $100 more than the highest bill I ever had …
The rates are ridiculously high. Newish to the area, but I pay more for water & sewer than I ever have anywhere else and doesn’t include trash. Also the late fees are insane – 10% is assessed even if you’re a day late. If you make a payment …