Lakeland Electric is the third-largest public power utility in Florida. The utility is also one of the first utilities established in the State having started operation in 1889. As a municipal utility, Lakeland Electric measures success by how much money stays within Lakeland through low rates and contributions to the city budget, unlike a private power utility whose money goes to stockholders across the country and around the world. Their commitment to Lakeland goes beyond “keeping the lights on.” They are dedicated to making life easier and more enjoyable for all of their customers. Lakeland Electric – Powered for Life!
| Thursday | 7:30AM to 6PM |
| Friday | 7:30AM to 6PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 7:30AM to 6PM |
| Tuesday | 7:30AM to 6PM |
| Wednesday | 7:30AM to 6PM |
501 E Lemon St, Lakeland, FL 33801
There are no words in the English language that can accurately describe how terrible and incompetent this company is. As I write this, I am staying in a local hotel. Upon arriving from work, my power was out. No idea why, but I didn’t want …
I am only giving a 3 based off initial call with agent Anajah who was not helpful at all. She lead with a condescending tone. The call ended with her hanging up on me after I asked for a supervisor to make a complaint. I then called back …
Have been placing work orders in for the light pole on my property to be replaced, that literally now is going to fall over onto my house…I pay monthly on this light and have been telling them of the poor condition it is in since 2019…I …
Ok my electric being cut off is my fault , I understand.. I made a payment arrangement , and to be honest with you I forgot thats on me.. However I got a call from my mom telling me the electric was cut off . I paid it to have it …
I called Lakeland Electric on my way home today at 4pm to see if we can schedule something over the weekend… My lights were flickering and I didn’t know what was the cause. Customer service was able to get a technician out on the same …
We have had service with Lakeland Electric since 2003. NO problems and great service.
even when 3 hurricanes passed over us, there was no major power loss in our …
Second day in a row that electricity has gone out midday with perfect weather outside. Getting frustrated having to reset all of my clocks and appliances. This issue has been going on since we moved in a year ago, yet Lakeland Electric has a monopoly so why do anything to satisfy their customers? Not like we can go elsewhere…
I honestly wait for the day that this company goes bankrupt, and a company that is consumer centric takes over. They have the worst customer service on the planet. They “fee” you for everything including paying the bill. They are an awful …
I wanted to take time out, and commend Mrs. Andrea for taking care of me in such a timely fashion! I was a bit skeptical looking at the Google rating…But Andrea was the total opposite, and provided me with 5 star service! …
Lakeland Electric is quite responsive during outages, and their website allows you to see in real time when certain areas are getting power back, allowing you to have a better idea of how quickly things are moving. Paying bills is also easy …
What? I don’t even know what I can type in this box that will convey my frustration. I recently ended my apartment lease in the middle of a billing cycle. I couldn’t turn off the power because the complex still needed to do their typical …
I remember not having to pay the light bill one month due to some kind of credit. When I called to ask what was going on, they said since I had their service and made on time payments for a year, they used my deposit towards my bill. Ok, …
Poor customer service and lack of communication with their clients. I mistakenly paid an amount that wasn’t correct. I was 20
Short. Instead of contacting me through at least and email stating my account …
Lakeland Electric Management and Customer Service are demonstrative of some of the most incompetent services ever witnessed. As a customer for 50 years beginning in 1968 we had occasion to change the service address in January 2017 having …
Pretty much robbed my family and me of our power and water at our place cause of an insane water bill that cost over 1000 dollars for a suppose water leak when we had none and they had a worker come out to change the water meter and it was …
This is an update of my previous review and I have to say if I could give a company negative stars it’d be Lakeland Electric. The costumer service is terrible and seems like no one wants to help you. Also my bill seems to get higher and …
Worst Business practices and worst business model. Can randomly turn off power but can’t randomly turn on or have a clue as to when it will be turned back on. Customer service is clueless and useless. Whom ever set up this time frame and …
Customer service rep so rude!! I’m sure they overwhelmed with the calls but it’s their job!!
We lost power today and we were the only ones on the line that did. Thought it would be forever until they got to us, but not so. A really nice guy named Sam was out in less then 30 minutes and had us up and running in minutes (a blown …
THEY DONT CARE ABOUT YOUR FINANCIAL SITUATION OR WORK WITH YOU TO MAKE PAYMENT ARRANGEMENTS BUT 1 TIME EVERY 6 MONTHS. YOU AND YOUR CHILDREN WILL BE STUCK WITH NO ELECTRIC. THEY SHOULD USE TAMPA ELECTRIC METHODOLOGY TO HELP NOT HURT PEOPLE. MY BILL HAS ALSO QUADRUPLED. I HAVE NO IDEA WHAT IM PAYING 350 A MONTH FOR.
Moved to a different home and had electric transferred over. They combined bills from both places and said it wouldn’t be due till Oct 13. No disconnect notice was ever mentioned, not any notice ever sent to us. …
Update:
If you want anything accomplished talk to someone in the customer complaint department. They were more helpful than the supervisor I spoke with. The customer …
Terrible customer service. Very rude and condescending. I have been paying them for 10 years for service and 1 month I needed an extension, and I was told no, that I should figure something out or my electric would be shut off. I was even …
I never take time from my busy schedule to write reviews but it’s necessary I do so with service so terrible. Most rude careless customer representative I’ve ever talked to. I couldn’t hear something she said so I asked her to repeat. She …
Just another corporation with poor service and absurd price hikes. A real stain on Downtown Lakeland
Bunch of thieves and rude. Try to lecture me on paying bills when im paying a couple weeks in advanced. You guys dropped the ball and fail to take responsibility instead yall pawn it off on your customer. …
Worst electric company I’ve ever had to deal with, worse than Detroit and Jacksonville. This is just a window of how this whole town is. They need to actually come out and read the meters instead of doing estimates because they are …
Their billing is questionable. Unfortunately, they are not regulated by the Public Service Commission. But where the state fails, the feds prevail. If you have a billing issue with this entity, contact the U.S. Federal Trade Commission, the …
It’s really a hit or miss with their customer service. Most of the time it’s a miss. I like to call and speak to someone over the phone to make my payments. Most of the time they take your info and will transfer you over to the automated …
With Lakeland Electric still working tirelessly to restore power to the nearly 70,000 residents who lost service during Hurricane Irma three days ago, I wanted to take a moment to thank their staff for the excellent job they’re doing. From …
Very efficient system for reporting power outages, and they are quick to post updates and estimate restoration time. Someone hit a pole in our area at 4:30 am on a Sunday morning. I called to report immediately, their automated system knew …
Heartless bunch of folks. Would rate negative if possible. We’re in the middle of a recession and a pandemic. I’ve been battling COVID and my power gets shut off. Customer service tells me I should have paid my bill and there is no such …
I was made to pay almost $300 dollars for a deposit. Fine. I ended up not moving into the apartment. I called and asked for a refund and they said of course we’ll mail you the check, allow three months. Three months passes no check. I call …
Worst electric company ever! They love to cut you’re electric off asap when your past due for a month without notice for 80$. You kidding me!? Hell ya, turn off my electric in the middle of the summer without even a courtesy email. Then they want to charge you a 35$ reconnect fee. They are a fn joke!
Not solar friendly. So much so that many Solar companies won’t even sell solar to Lakeland Electric customers. Customer service is terrible. We had a guy come out to do a “solar audit” but he was so rude we ended up asking him to just …
Its a shame that this company is a monopoly. They really need some competition so maybe they will care a little more about the people who pay their salaries and their profits. I never write reviews but some of their policies are ridiculous …
I’ve been in Polk County for almost a year and a half. I’ve never had an issue with this company. No objection to a deposit as I have no record of service here. Paid my bill on time. Got my deposit back at the 12 month mark without an …
My family has been a Lakeland Electric customer for close to 8 years. When we recently had a new smart meter installed we saw a spike in our water usage. Thanks to the utility company we were able to discover our irrigation system had a leak. Not exactly fun to uncover but being able to save long term was greatly appreciated.
Can even get on the phone with them why even bother anymore and it messed up how they fix every ones power but on street its like why finish one are but one street and then leave that just wrong
I have called and spoke about three different matters with three different people at different time. And each experience was always unpleasant. the customer service is poor , The representatives always have an attitude even for the smallest questions. Definitely can’t wait to move back to Tampa and have TECO!
This is by far the WORST electric company I have EVER dealt with! They cut my power off for being ONE week past due. They cut my power on a Friday (Jan. 19) and when I got home at 7pm, (when I discovered no power) I was told that I owed …
Sadly, I don’t have a single good thing to say about this company. They have people who work in Customer Service and Billing who can’t do anything in Billing.
I accidentally paid $100 more on my bill than I was able to, and tried to …
Horrible!!!!! Despite being rude, unprofessional, and just downright nasty they are liars!!!! I moved away and when I did I called and spoke to a “supervisor” and was told I had paid enough of a deposit to cover my final bill so I didn’t …
I made an emergency payment 1 day after the bill said it would disconnect however when I was making the payment at 7pm on Friday it says cut off is 11/15. does lakeland electric restore electricity on the weekends? I came home to no electricity whatsoever I need help turning this on asap
I NEVER write reviews but this is one terrible company with terrible customer service. I have an extremely busy life and once in awhile my payments are late. Oh well, life happens. I made a payment today $308.46 plus the fee for a quick …
FYI – your payment option for direct debit does not work. I have tried to pay this way for several months but there is a disconnect. The payment pends once I process the payment, then it disappears. The best way and most efficient is to use …
For the almost ten years I’ve lived in Lakeland we have had Lakeland Electric. I’ve never encountered issues. Outages are handled quickly and bill pay is easy. We receive timely notice when trees will be trimmed and they will be on our property. For the few times I’ve called, they were friendly and professional.
I really can’t say anything bad about Lakeland Electric. I pay my bill on time and the one time out of the 2 years I’ve been paying Lakeland electric) I forgot to schedule my payment and they cut my lights. It was back on within an hour …
Worst electric company ever. Never had such high rate for an electric/water bill. And they add so many fees on top of it all.
I just tried to phone this company as to the Dept. that handles Solar Panels -worst customer service I have ever encountered! She didn’t even know what I was talking about. Couldn’t give me the Dept. OR the Phone Number.
I got a email last month saying lightbill due for a rate increase so i ask how much was told a few bucks.newsflash a whole 100 bucks
worst electric company i’ve ever had the misfortune to deal with. i recently moved to a new location. was given wrong information about the process of turning on and off electricity in the new and old house. called to turn off power in my …
What is going on!!!! with the company they keep raising the amount and chanrging!! Why is nobody coming together to demand something be done, we need to get together for council’s demand changes!!!!
I have had to call customer service twice in my three years as a customer. Both times were due to a double debit on my checking account. Both instances I was told they would not refund my money. Worst customer service I have ever …
I’ve been a Lakeland Electric customer for years and have only had a positive experience with them. Their customer service is exceptional. Any time I’ve experienced outages even during hurricanes it was handled quickly and with professionalism.
Lakeland Electric Has the nastiest so easy a cave man can do it Cacus Customer Service Reps!!!!
I’ve been a customer of Lakeland electric for many many years and it seems like when I call they act like I’m wasting their time. I missed a payment the 1st of November plus I moved right in the middle of a billing period so I admit I was a …
Im starting to think they want customers to fault on their bills just to be able to collect late fee’s .One of the worst electrical companies i have ever experienced. Web site down most of the time. awful customer service, But miss a …
I had the most horrible experience. They say their water meter wasn’t working and after a year they wanted to estimate my usage from last year based on historical data from the previous occupant. They refused to actually speak to me and ripped me off for $400 without any proof. Be careful!!!
Kudos to all the line workers that restored our electricity in less than 24 hors after Hurricane Ian came through ❣️
Worst electric company ever been without power for 3 full days and they can’t tell me when it’s gonna be back on probably gonna be a month or longer the way they work I wish I could switch electric companies
Partner’s Grandpa passed away, and we found a letter in the mail Friday evening saying the bill payment didn’t go through. He passed on Thursday morning, the day prior. We got everything settled with getting his affairs in order as best we …
Charged me the wrong amount and wouldn’t refund me until 30 days later with a check. Not considerate about the inconvenience. …
Ive had nothing but good things to say about Lakeland Electric. The rates are better than duke energy. Customer service is friendly and helpful, and I use my bill pay and never had an issue. I’ve been emailing the solar department and they have been extremely helpful.
Excellent service! Our power went out at midnight, a transformer blew up! Loudest thing I’ve ever heard in my life! I didn’t even have to call Lakeland Electric, I had gotten a text message right away, saying that they knew the power was …
So glad To be moving out of the city of Lakeland finally I’m 29 years old I’ve lived here my whole life Lakeland electric It’s crooked all they do is raise the rates up to where families can afford to pay their bill Just like the recent increase September 1st So glad to be leaving this city.
I contacted Lakeland Electric to try to see what steps I need to take to get my account from a fair standing to a good standing. I spoke with Michael first and he was very helpful and directed me to the appropriate party to handle my …
Customer service is horrible. Every time I call they are rude. They redid their website and now it doesn’t work correctly. My electric is super expensive and I told them there is no way that’s possible and they just tell me their meter is …
I would give them no stars, I pay my bill they cut off at 10am and I ask to please try to turn off asap, but no 2pm is when they turn on electric. I have two little kids who cannot eat a hot meal until between 2 and 4pm y’all are ridiculous
Despite the fact that their rates are much higher than the ones from my previous electrical company Lakeland electric does not support solar clients with net metering. They charge them 5.27$ per KW between the time of 1 and 8pm but only …
I’d give no stars if I could. This company is horrible and if you have the option to use a different company do it. I’ve gone this entire pandemic with no issues in billing. Unfortunately we had to quarantine 3 weeks and I was out of work. …
It’s a city electric company that just doesn’t care and keeps charging us more they’re greedy.
I hope someone from Lakeland electric looks into this. Today 8/102020 at 10 am – 1030 am I was hung up on by a rep named mike and was threatened by the following rep that they would call my job and let them know.. she didn’t finish her …
Trash company. Trash employees. Just found out the automatic payment system was down AS WELL AS THE website you pay from. The only way to pay my bill was through amscot with a fee. And to top it all off, lakeland electric never notified the …
We have been a customer for many years with zero billing issues. We Have worked though the entire pandemic making way less than normal and now we are to the point we struggling to pay bills. Last month on 8/17 we called asking for a 3 day …
Terrible service all the way around unexplained charges online billing is a problem just not happy and trying to get away from Lakeland electric asap
been a customer for many years, never required a security deposit, now after being down for medical reasons and having 2 disconnects within a year they now want over $400.00 security deposit. After calling them, I asked them if there is …
This company is a confusing mess. I had an account with password until a few months ago. Then the password wouldn’t work when I tried to reset it it kept sending me a code but wouldn’t let me set the password. Also I’ve always been good …
They don’t have customer service that talk Spanish and my light bill is super High and I live in apartment and my friend Owns a house she paid less than me!
Thank you for being so cheap that you hire the lowest reviewed tree service out there to trim the trees from power lines in our neighborhood. They completely butchered our tree! No idea who you’ve hired in the past, but this is the first …
They will shut off your power with little warning, did not correctly enter my email address and have failed to update it after multiple requests, so I do not receive any correspondence other than occasional text. Would be nice if we’re other options for service. Monopolies are supposed to be illegal.
They don’t give you any warning before shutting the power off. I happened to miss a payment (I thought I paid) even checking online it said nothing about my power being disconnected just said my bill was due in 10 days. So I was surprised …
This is the best electric company ever. A tree fell on a wire in our back yard in the middle of the night, taking out our electricity. About 30 minutes later the electric company was in the backyard removing the tree and fixing the …
We’ve always been good about our bill being paid. But for some reason, This company shut off my power twice with zero warning, zero notice, while I am currently sick with Covid and in quarantine. TWICE. Claims that employees get harassed so …
I know everything is increasing in price but this is ridiculous can’t even afford to have electric… might have to buy some candles there’s no competition that’s the problem they can do whatever they want and blame fuel prices.
Update for Hurricane Ian:
**Lakeland Electric is an absolute joke and their practices should be criminal when responding to a hurricane restoration event like this. They do not answer …
It’s such a burden not being able to keep lights on for the family anymore. It’s become unbearable and so hard 😢 as soon as you get the money to get it on its turning right back off again because it gets right back behind … …
I am so sick of this company, I just paid them 10 days ago and now I receive a letter (thats a first) saying my service will be disconected if I don’t pay my bill plus a ridiculous fee? The bill is litterally the same exact amount “$307.01” …
They refuse to read my actual electricity usage they average what the address used in the past. They charge a ridiculous amount of fee’s that are for nothing $150+ just in fee’s. I paid a $320 electric bill and not even a week later I …
Worst electric company I’ve ever had service with. My bill is up to date and with no warning, I’m about to be disconnected, no text, email or a call. The only way I found out was when I checked my account online 5/19 and I just paid my bill …
Still no power in Polk City. This with over 25 out of state electric trucks meeting at the dollar store. Live wires laying in my yard and the projectios for repair are pushed back everyday
Think its time to get rid of these worthless companies and allow us to buy our electric from a company we can trust. These clowns know we have no choice, I for one want to pick my own. Lakeland you would never be chosen by me. Worse people …
Drastically raised our rates recently with NO warning. Our electric bill is now DOUBLE what it used to be. Just got my bill for next month and that one is also just as bad. Terrible business practice. Customers are treated horribly.
Have to give a one star for review other wise would not Lakeland electric is a joke there e
Payment plan consit of a 7 day extension they do not care about there customers …
Customer service are rude, they don’t care that there is sick people in the house, they charge you someone else bill and they don’t even care. If I could leave 0 stars I would
Lakeland electric is trying to put people in debt. To hold payment for up to 4 business days (6 if payment wasn’t made on a monday) and then charge a 40$ payment rejection fee is not right.
I don’t understand why my bill skyrocketed so much, I don’t do anything different to make it go up so high. It used to be around $116 for the longest time and now it’s almost $200 for a 1 bedroom 1 bath out of no where?
Every single month my bill climbs higher and higher. This most recent one hit almost $500…I live in a double wide, not some huge house. We never use lights and yet this bill continue to climb and they only allow one extended power bill for …
Lakeland electric is the worst power company ever. LE makes it’s customers pay for their bad decisions and investment losses. If there were any other electricvcompany in Lakeland we would switch.
I understand that we just went through a horrible hurricane (Ian). But when your whole neighborhood gets their power back on and you don’t, it’s very frustrating!! Going on 4 days now!!
I don’t know why people give such poor reviews. I just got off with customer service and I had an issue with a payment and they explained all the options and took care of the problem with no hassle. The gentleman didn’t answer. The phone was polite and to the point this business is awesome.!
Lakeland electric takes the cake for being the WORST electric company I’ve ever had the misfortune of being FORCED to use! I HATE them all the way down to their customer service no one can ever help you, I’ve had financial struggles like a …
Customer service associates are more interested in being combative & argumentative than performing their actual job. They are rude and unprofessional. I have never had a good experience with this company or anyone in their customer service …
Lakeland electric has the worst customer service I have ever encountered in my life!! They claim they don’t even have the capability to transfer to a supervisor…what is the point of having customer service if no one can help you in any way? …
We’ve always made our payments on time until recently when I had to get a one week extension on our bill because we were out of work for 2 weeks due to covid… I made a payment on a Friday through my bank account in which I always do and it …
Preface: I have never had an electric bill/dealt with an electric company before. I had auto-pay set up on my account a day before my due date, but I received a text message saying that my utilities will be disconnected in 48 hours. I log …
Our daughter was born early and after a 5 day hospital stay for my labor and delivery and her birth, and then another 2 day hospital stay for a fever when she was 3 weeks old, we couldn’t pay our electric bill on time. Lakeland electric …
Just wanted everyone to know that Paul Paige ROCKS! When IAN winds first started, we lost power. This man went above and beyond to get our power back on for us. Thank you, Paul and thank you Lakeland Electric. This guy is a real gem! Once again, great guy and thank you!
Cut me off while only 14 days . I explained of a serious illness in the family and they didn’t care. They said just pay the bill and we would be happy to turn it back on.
Power went out before the hurricane with buried lines 🤔 2 days later still nothing. Outage map is a joke as well. Rates are ridiculous, they said they increased because of gas prices, well the prices have went down and the rates…nope, the same. …
Hurricane Ian hit on September 28th, 2022 it is now October 1st, 2022 and we have been told our power would’ve been fixed by now twice. They do not give accurate times for fixing outages after the hurricane, and do not help when you contact …
Look at the reviews and thats all you need to see. Power outages all the time, over priced, put customers in collection when barely late on a bill, 2 stars is to many and surrounding cities & counties not half the issues as Lakescam electric.
Worst electric company they rip off hard working Families. Over charge and give you no time to pay they want blame it on fuel charges. Recently Monthly charges have accumulated more than a car payment even price of a mortgage.
In the year that i have been living in Lakeland the price of electricity has increased 3 times what i paid initially, what is currently happening is is really indignant. Lakeland Electric should work on improving their prices so that way they can offer more affordable rates to all of us who live here.
We lost power even before storm and it’s been more than 30 hours and we are still out of electricity. The electricity bill going through the roof but these people are not even prepared for handling the emergency situation. Terrible service would like to give negative stars if that is an option.
They did an awesome job in replacing all the poles and lines in our neighborhood after Irma. And more major work in our area since. Our neighborhood was so fortunate not to lose power during Ian. Thank you!
Would have a zero star if possible. Bills are so so unbearable I can’t keep up 5 kids in my home 2 are disabled I work atleast 40 hrs a week and can’t keep up. Am still not understanding how my light bills is higher from the mo of the …
If you’re working on someone’s house in the middle of the day and know you’re going to make the power go out, even for like 2 minutes, you should tell the people that live there BEFORE you shut their power off NOT after. I would have LOVED …
I’m really disappointed in this company’s response during this power outage. I have two elderly people that are both oxygen and need it to help sustain their breathing and one is on a machine for feeding and drinking. There’s no damage or …
They recently increased the prices. We are paying way over the normal range yet during hurricane Ian we had power outage and are surviving without electricity for more than 24 hours. The power outage was said to be cleared within 24 hour in …
First I appreciate the men and women that work here but lakeland electric knew this storm was coming and I have only seen four lakeland trucks out working. We are still out of power were is everyone at? There are power lines down on road …
Really dissapointed with Lakeland Electric. They knew hurricane Ian was coming. Half of my apartment community (middle class) has power and the other half of the community (lower class) still don’t have any power… feels like a …
City of lakeland get different electric companies, please.
“On average, electricity users in Lakeland, FL spend about $204 per month on electricity. That adds up to $2,448 per year. That’s 5% higher than the national average electric bill of $2,328.” Why?????
1. Been without power for 3 days, still says assessing condition in my area. None of our power lines are broken, so what am i waiting on? Why does the shopping center have power less than 5 minutes away but my neighborhood doesn’t? 2. …
Worst business ever….my electric when I first moved in my town house was 189…now it’s 300. The only things I have on during the day are the AC which we have set at a certain temp. And maybe on or two tvs…that’s all…people want to …
We need different electric companies in Lakeland. Lakeland electric wants to raise our bills (again) in 2023. Upon asking for an explanation of this they’re claiming the reason for the increase next year is due to being 7 million short. I’m …
I honestly don’t see how they are able to even service all of Lakeland. The service and how they treat customers is very poor. I encourage anybody to NOT move to Lakeland solely because of lakeland electric. I’m pretty sure if the citizens …
If I could give 0 starts I will. This company is the worst. Every month the bill is higher and higher. Customer services is awful. They are the most arrogant and disrespectful people. I wish there was another electricity company in my area. Lakeland electric doubled her price and that is ridiculous.
Probably the worst company I have ever done anything with. Shut my electric off 2 months in a row, saying I didn’t call to “set it up”. I did call. That’s why it was turned on in the first place. The second time they also told me it was …
The worst power company I have ever had the displeasure of dealing with. I’ve dealt with over 10 power company across the country as a customer and Lakeland by far is the worst. Customer service is literally non existent. Their outage map …
Update….
It took me calling and threatening with my lawyer for someone to come out and …
It’s an electric company and the only one in Lakeland, it’s terrible and it doesn’t help the costumer . I’m waiting two months for a technician to come to my house, he never showed up and I will have to wait two months again, November was …
Lakeland electric is the worst utility company. They don’t care anything about customers especially during these times. I understand that bills are to be paid but this company can care less about you having small kids or a child, the …
I seriously need to start watching my bills and payments. I don’t understand where they are getting their numbers. I’m going to sit down today and write down on my payments to make sure they have all posted. Which is one of the biggest …
This company should not exist, insane billing for such horrible service. The hurricane hit and EVERY neighborhood near us has power except for us and it’s going on 5 days now. Gated communities have received priority and it’s horrible. I am …
If I could give less stars I would. Lakeland electric is a bunch of crooks. The rates are absorbingly high, the customer service is poor and not to mention they make rules as they go. Worst electric company I have ever dealt with. They are …
The treatment of business customers is horrendous. After the bank messed up our auto-pay last year, they cut the water to SIX business buildings, including a doctor’s office. We switched to auto-pay directly through Lakeland Electric but …
Every time we get a Strom my power goes out for days!!! I’m on a small grid so I guess I get low priority, I’m a tax payer and customer also and this grid seems to be getting weaker as doesn’t take much to shut it down for days and …
Day 4 no power!! I’m tired of hearing ma’am we just went through a hurricane!!! The lakeland area wasn’t devastated and your company has outside electric company helping with restoration. The problems as I see it…twice your service …
It’s not so much the outage from Hurricane Ian, it’s the lack of transparency and completely inaccurate information provided for when power would be restored. I can’t give my employer a date I can return to working from home because my …
City owning its own electric company is fishy enough and they use that power of monopoly on their own customers. Big brother attitude and worst customer service, acting like they don’t want to be there for years now, in my life. They charge …
Power has been out now over three days. The assigned service date posted on grid was changed to show it had only been two days. Call center no longer responding to emergent calls. Automated advisories advised they are assisting larger …
They seem to get slower every year. They had more outages during hurricane Erin. I was back with power quicker that time then now. I can see the power line that is down . If they would have just taken 30 minutes to fix it. when they …
Lakeland Electric cut our service with zero notice. I had a $150 dollar past due on my account from last month. Never received a late notice or warning that our service was being cut. The City of Lakeland needs to do something about this company. I work from home so no power, no work!
No power since Wednesday. Customer service will not give any updates. Simple fix to restore power to 6 household’s but cannot get that point across to person on phone. Driving around I see very few crews working in our area. Did you send …
I really appreciate Lakeland Electric! We had a limb down our power line on a Saturday. I was able to reach someone through their automated system & within a few hours, our line was back up. The gentlemen that came out were very polite, …
The main water pipe to my home was busted during Hurricane Ian. I was unaware of the leak until several days later. I called Lakeland Electric to let them know. They sent an employee to check the leak which led to my water being turned off. …
If I could give this company ZERO stars, I would. Customer service is rude, I’ve had my electricity shut off with no notice after my auto pay wasn’t set for a high enough threshold after they jacked up the prices TWICE this year. I have E …
I’ve gone at I with this company many different times over the years. Since I have lived in Lakeland. Iv gone through different phases in life as most have and have been unable to pay. They claim they offer payment arrangements but the reps …
Almost 2 weeks without power during Irma and it’s not looking like Ian is going to be much better. And this isn’t even directed at the actual linemen. Its the ones directing them. They go where they’re told. My neighbors and I have yet to …