Disappointing. Thought a medical related facility would be more organized. Took them 20 minutes to find my copy of a CTscan I had brought them 3 weeks ago for comparison.
Horrible experience with a staff member of this clinic “Irene”. Unprofessional and unwilling to resolve the mistake that she made. If you visit this clinic be sure to double check the order with your Dr as they will not reconcile anything after billing “per Irene”. UNACCEPTABLE!!!!
This is the worst, there had to be at least 7 people standing around, conversating peoplo e were sitting and waiting and they were in talking. Why would it take 48hrs to send xrays that had “stat”, this staff needs to be supervised. Nobody is explaining anything.
When you say “walk-ins” welcome but they don’t have any technicians available for x-Ray because “no one was scheduled,” that is poor service. I asked the front desk how many appointments they had today. Two. So then why aren’t …
Excellent MRI place to get testing done!!! Greatest staff I’ve ever had the privilege to interact with. 3rd time to have MRI in the kast year. This place has the most AWESOME staff.
SHELLY was wonderful. She was professional, kind and really made the whole experience seem not so evasive and uncomfortable. Best experience of this type that I have had!
I had a wonderful experience getting my CT Scan done. The ladies at the front desk weren’t very personable but the nice gentleman in the back office was great about explaining the process and made me feel comfortable.
I had a great experience from the moment I walked in. Shelly did my ultrasound was amazing and comforting as I was a bit stressed out at the possible outcome. I highly recommend.
Bad front desk my Husband went last week with his Dad bcse had a dislocated shoulder so, he said all the MEdical staff at front has very bad Humor and attitude I just send. To that location bcse I thought they were polite but all was negative . Never return back to that place sucks🤮🤢🤮🤮 …
Due to the amount of bad reviews, I feel it necessary to post my personal review. Everything about my experience was great. Everyone was very friendly & made me feel comfortable. I’m going to assume the bad reviews are from people that were anxious about their future health.
I am writing this review from the waiting room at 8:53 AM as I wait to be taken back for my MRI that was scheduled at 8:00 AM. Do not come here if you are under any sort of time press.
I just wanted to say the people were nice and the the whole facility was clean and I had no problem filling out the paperwork on line as I waited on their computer. Waited 5 min. Was called back for my scan and was done in about an hour.
Please update your portal so your patients can access test results online. I have used Lakeside many times for my tests. However, in this age of covid19 your office is still telling patients they can only pick up test results in person. I’m …
Office was very busy and front desk staff seemed a bit unorganized but they were friendly. Ultrasound tech was extremely pleasant and efficient. Testing was completed quickly and I was on my way much faster than I had anticipated.
I had a liver ultrasound done by Shelly on June 16. The tech was very personable, explained the procedure, was very reassuring. I thanked her. Her pr skills were great.
It is like pulling teeth to get your information faxed over.They never sent over my ultrasound report afterwardsto my OB I had to make several phone calls then go up there to get the CD. I recently found out I am miscarrying and the lady …
Everyone was so nice here. Front desk was great. Lottie did my scan and was super nice. Tried to make me as comfortable as possible, even giving me a wet cloth to put over my eyes. I don’t go anywhere else for my imaging.
Heather was my ultrasound technician. Her only communication with me consisted of complaining that she’s scheduled to work 12 hour days and isn’t scheduled a lunch break. She said she was tired and hungry numerous times. I’m not …
On my 1st visit I was told just sign in & take a seat which I did. ..No problem, but then I see everyone getting chart’s to fill out . O.k so I’m waiting, waiting, other people are being called back…. 1st, this is an MRI office and I only …
Great experience and easy in and out and my tech was phenomenal!!! Lottie helped me to lie down and to get up which is very hard for me with the pain that I am having so I really appreciate how much she cares. Only complaint that I have …
Tried charging me a co-pay to have an x-ray done. My insurance doesn’t require a co-pay for x-ray or imagining. Told front office ladies to give me my paperwork back and left. After I got home and back in bed because I was sick, they called …
I had an ultrasound today. Shelly was fantastic. Friendly and professional. I appreciated the warm ultrasound gel. The front desk staff was also excellent. Doing the paperwork on the computer was nice.
Excellent professional service. Dr. Bohnn , Tammy and Sebastian were awesome. My MRI with contrast and arthogram went super smooth and with no pain. They did a wonderful job of calming my nerves and making the experience go by quickly. Thank you!
On June 8, 2020 I had an x-ray at Lakeside Imaging. Everything was handled in a most careful way to protect the employees and patients from the COVID-19 threat. The Technician Tammy did an excellent job; she was thorough, efficient and …
My child was a referred patient. Went in for an ultrasound at 1:00pm . The results were set on priority as the doctor was very concerned!
It has been hours, the staff keeps telling my family doctor and my self the …
I came here last Tuesday for an ultrasound on my legs! And my Tech Shelly was awesome! Nikki was kind, sweet and talked me through every step. I highly recommend Lakeside Open MRI. Even the ladies at the front desk where kind and pleasant. I had a very pleasant experience here! Thank you Shelly and the front desk ladies! 🙂 😊 …
I recently had an arthrogram MRI at Lakeside. It was a wonderful experience. The technician, Tammy, called me the day before to explain what would take place. She wanted to make sure that I understood everything involved during the …
I haven’t been for my imaging yet but do have this to say.
Don’t waste your time trying to fill out the forms online. The portal “times” out. I tried 4 times and still have to complete the paper forms when I get there.
Complete waste of an hour.
Crazy that a medical facility has staff not wearing masks just as the delta and lamda variants hit Houston. I kind of expect the 30% of patients I saw unmasked given widespread ignorance but was very surprised most of staff also. Definitely …
The entrance was ok~ however once back for actual open MRI the tech was rushy & very UNinformative!
Didn’t even ask if I needed a restroom stop before the test & I didn’t get …
The facility was clean, and the waiting room was pleasant but not plush. The X-Ray equipment seemed modern, so I felt confident that it was properly calibrated, and I wasn’t worried about unnecessary exposure to radiation. …
I had a very pleasant experience at my appointment. Minimal amount of wait time, everyone was very pleasant and helpful. The lady working the front desk, was very busy (by Herself) helping quite a few people at the same time. She did a great job! The xray tech was very pleasant and helpful
Edit: very interesting reply from Lakeside MRI… we cancelled last minute? I’m confused to how we cancelled last minute when we were already in your office, and had already waited 20-30 minutes before I went up to your receptionist and …
Was contacted twice after a referral for an Xray….both times I showed up for the scheduled appointment and the X ray technician was not on-site. I was never called to reschedule, instead I drove both times to the appointment to be turned away. If another option is available for services, please use anywhere else.
BEWARE! They will charge you upfront more than what you are supposed to pay, and will do everything not to refund you after it is settled with your insurance. It seems that they use this deceptive practice since they know many people either …
My daughter had to get an MRI done on her knee, and Nicole at the front desk helped us fill out the forms. She spent the time necessary to ensure we have everything filled out correctly. She and the other staff were so helpful and friendly. Thank you!
The receptionist was nice and professional. But I have been sitting on the lobby for 45 minutes waiting to get a neck x-ray. My appointment was at 8:30 I arrived 8:15am and have watched three people get called back one was for and x-ray …
BEWARE! They will charge you what they say is your portion up front but when they settle with your insurance company and it is determined you are due a refund they refuse to pay the refund for 6 months. I have used this facility for years …
I really enjoyed all of my interactions with this staff. I wish I had gotten the name of the nice lady who followed up with me to make sure I got my appointment scheduled (my urologist forgot to call it in for a couple days 😆). …
Horrible!!! I have been waiting months to get a refund check from them. They charge you too much up front and then after the insurance settles, will promise a refund check is in the mail (that is when you can get ahold of them… they are …
I’ve also been waiting for months to get a refund from them. They said my initial payment was due to a deductible, however that’s not how they reported it to my health insurance company. Make sure to check your EOB from your insurance company and don’t let them keep money owed to you!
Wonderful experience as a first timer. We barely waited to be helped as my wife checked in. The staff were all very friendly and helpful. We had a great visit .I highly recommend this clinic.
Worst non experience ever. 1st attempt scheduler only asked if I had metal in my body. I stated yes and what kind. No problem. When I go, I was denied due to wires in my body. Had to go to hospital for medical records which didn’t state …
Do not go here. They take money up front and literally will not give you a refund until after 6 months. I went in march and am just now getting my refund back and the date on the check was hand written in May. Why did it take an extra 4 …
Had 3 MTI’s there in past 2 years. All 3 visits were great. In and out in less than an hour, all staff very friendly and professional. I highly recommend Lakeside MRI.
Avoid Laura in scheduling. Can’t believe how patients are treated, Unprofessional. Also, tried to charge me a higher amount and said insurance coverage was limited. Called my insurance company and confirmed with two different agents that they are charging more and giving inaccurate coverage information.
Best experience in many years getting a test. Scheduling easy. Check-in fast. They got me in immediately. Lea who did my test was very professional & friendly. Check-out fast & easy. Everyone was very nice & very helpful! Thank you, Lakeside MRI! 🙂
We arrived at 7:30 (they told us to be there at 8 AM). Husband was given bottle of chalky barium to drink. Finished that within 10 minutes. Waited until 8:50 for employee to arrive to insert IV. The IV was left in his arm which he …
This place sucks
Great staff
Very kind personal
Excellent staff, friendly and knowledgeable.
Lottie was very friendly and professional.
Shelly is awesome. Period.
Professional staff. Chest xray done quickly and efficiently.
Pretty clean and nice staff
My app was at 1030 it is 1155 and I am still waiting. I will never come back here.
Great staff. Quick easy in and easy out. Very professional and a good experience.
Kind and supporting staff
Nice and clean. Pleasant staff. All in all I was pleased.
Appointment times mean nothing here. 2-min chest X-ray will take you an hour
Awesome Staff, Marissa, Tina, Sabrina, thank you!! You made me feel right at home to get the job done!!!
Clueless staff. This is it. I’m tired of showing up just to be told I needed to pre medicate. So my times gets wasted.
Shelly my u/s tech was so nice! I’d recommend her & lake side to any1 I knew 🙂
Very professional, clean waiting room, coffee, tea and water available in waiting room. Fast in and out for a knee x-ray.
I had no problem with this facility. I just wish they could get more up go to date equipment.
The radiologist here missed a large shoulder labral tear. And when they overcharged me it took over two months to get any form of reimbursement
Great job to tech-Tammy, Dr. Bohan,MRI Tech-Sebastian. Very quick service. Pleasant people. Very professional.
Disappointing. Thought a medical related facility would be more organized. Took them 20 minutes to find my copy of a CTscan I had brought them 3 weeks ago for comparison.
A+ facility
Amazing people – full of life, very very friendly, efficient and knowledgeable. From the front desk to the technicians..
Horrible time. Outside filling paper work out. Appt 0830 didn’t get seen till 0950. Never had to wait this long anywhere else.
Horrible experience with a staff member of this clinic “Irene”. Unprofessional and unwilling to resolve the mistake that she made. If you visit this clinic be sure to double check the order with your Dr as they will not reconcile anything after billing “per Irene”. UNACCEPTABLE!!!!
Lottie did my scan and she was sweet and supportive. Checking in staff was also same. Could use free wifi.
This is the worst, there had to be at least 7 people standing around, conversating peoplo e were sitting and waiting and they were in talking. Why would it take 48hrs to send xrays that had “stat”, this staff needs to be supervised. Nobody is explaining anything.
When you say “walk-ins” welcome but they don’t have any technicians available for x-Ray because “no one was scheduled,” that is poor service. I asked the front desk how many appointments they had today. Two. So then why aren’t …
Excellent MRI place to get testing done!!! Greatest staff I’ve ever had the privilege to interact with. 3rd time to have MRI in the kast year. This place has the most AWESOME staff.
SHELLY was wonderful. She was professional, kind and really made the whole experience seem not so evasive and uncomfortable. Best experience of this type that I have had!
I had a wonderful experience getting my CT Scan done. The ladies at the front desk weren’t very personable but the nice gentleman in the back office was great about explaining the process and made me feel comfortable.
I had a great experience from the moment I walked in. Shelly did my ultrasound was amazing and comforting as I was a bit stressed out at the possible outcome. I highly recommend.
Bad front desk my Husband went last week with his Dad bcse had a dislocated shoulder so, he said all the MEdical staff at front has very bad Humor and attitude I just send. To that location bcse I thought they were polite but all was negative . Never return back to that place sucks🤮🤢🤮🤮 …
Due to the amount of bad reviews, I feel it necessary to post my personal review. Everything about my experience was great. Everyone was very friendly & made me feel comfortable. I’m going to assume the bad reviews are from people that were anxious about their future health.
I am writing this review from the waiting room at 8:53 AM as I wait to be taken back for my MRI that was scheduled at 8:00 AM. Do not come here if you are under any sort of time press.
I just wanted to say the people were nice and the the whole facility was clean and I had no problem filling out the paperwork on line as I waited on their computer. Waited 5 min. Was called back for my scan and was done in about an hour.
Please update your portal so your patients can access test results online. I have used Lakeside many times for my tests. However, in this age of covid19 your office is still telling patients they can only pick up test results in person. I’m …
Office was very busy and front desk staff seemed a bit unorganized but they were friendly. Ultrasound tech was extremely pleasant and efficient. Testing was completed quickly and I was on my way much faster than I had anticipated.
I had a liver ultrasound done by Shelly on June 16. The tech was very personable, explained the procedure, was very reassuring. I thanked her. Her pr skills were great.
It is like pulling teeth to get your information faxed over.They never sent over my ultrasound report afterwardsto my OB I had to make several phone calls then go up there to get the CD. I recently found out I am miscarrying and the lady …
Everyone was so nice here. Front desk was great. Lottie did my scan and was super nice. Tried to make me as comfortable as possible, even giving me a wet cloth to put over my eyes. I don’t go anywhere else for my imaging.
Heather was my ultrasound technician. Her only communication with me consisted of complaining that she’s scheduled to work 12 hour days and isn’t scheduled a lunch break. She said she was tired and hungry numerous times. I’m not …
On my 1st visit I was told just sign in & take a seat which I did. ..No problem, but then I see everyone getting chart’s to fill out . O.k so I’m waiting, waiting, other people are being called back…. 1st, this is an MRI office and I only …
Great experience and easy in and out and my tech was phenomenal!!! Lottie helped me to lie down and to get up which is very hard for me with the pain that I am having so I really appreciate how much she cares. Only complaint that I have …
Tried charging me a co-pay to have an x-ray done. My insurance doesn’t require a co-pay for x-ray or imagining. Told front office ladies to give me my paperwork back and left. After I got home and back in bed because I was sick, they called …
I had an ultrasound today. Shelly was fantastic. Friendly and professional. I appreciated the warm ultrasound gel. The front desk staff was also excellent. Doing the paperwork on the computer was nice.
Excellent professional service. Dr. Bohnn , Tammy and Sebastian were awesome. My MRI with contrast and arthogram went super smooth and with no pain. They did a wonderful job of calming my nerves and making the experience go by quickly. Thank you!
GO ANYWHERE BUT HERE!
When you go for an MRI, you expect that the rooms will be cooled because the …
On June 8, 2020 I had an x-ray at Lakeside Imaging. Everything was handled in a most careful way to protect the employees and patients from the COVID-19 threat. The Technician Tammy did an excellent job; she was thorough, efficient and …
My child was a referred patient. Went in for an ultrasound at 1:00pm . The results were set on priority as the doctor was very concerned!
It has been hours, the staff keeps telling my family doctor and my self the …
I came here last Tuesday for an ultrasound on my legs! And my Tech Shelly was awesome! Nikki was kind, sweet and talked me through every step. I highly recommend Lakeside Open MRI. Even the ladies at the front desk where kind and pleasant. I had a very pleasant experience here! Thank you Shelly and the front desk ladies! 🙂 😊 …
I recently had an arthrogram MRI at Lakeside. It was a wonderful experience. The technician, Tammy, called me the day before to explain what would take place. She wanted to make sure that I understood everything involved during the …
I haven’t been for my imaging yet but do have this to say.
Don’t waste your time trying to fill out the forms online. The portal “times” out. I tried 4 times and still have to complete the paper forms when I get there.
Complete waste of an hour.
Crazy that a medical facility has staff not wearing masks just as the delta and lamda variants hit Houston. I kind of expect the 30% of patients I saw unmasked given widespread ignorance but was very surprised most of staff also. Definitely …
The entrance was ok~ however once back for actual open MRI the tech was rushy & very UNinformative!
Didn’t even ask if I needed a restroom stop before the test & I didn’t get …
The facility was clean, and the waiting room was pleasant but not plush. The X-Ray equipment seemed modern, so I felt confident that it was properly calibrated, and I wasn’t worried about unnecessary exposure to radiation. …
I had a very pleasant experience at my appointment. Minimal amount of wait time, everyone was very pleasant and helpful. The lady working the front desk, was very busy (by Herself) helping quite a few people at the same time. She did a great job! The xray tech was very pleasant and helpful
Edit: very interesting reply from Lakeside MRI… we cancelled last minute? I’m confused to how we cancelled last minute when we were already in your office, and had already waited 20-30 minutes before I went up to your receptionist and …
Was contacted twice after a referral for an Xray….both times I showed up for the scheduled appointment and the X ray technician was not on-site. I was never called to reschedule, instead I drove both times to the appointment to be turned away. If another option is available for services, please use anywhere else.
BEWARE! They will charge you upfront more than what you are supposed to pay, and will do everything not to refund you after it is settled with your insurance. It seems that they use this deceptive practice since they know many people either …
My daughter had to get an MRI done on her knee, and Nicole at the front desk helped us fill out the forms. She spent the time necessary to ensure we have everything filled out correctly. She and the other staff were so helpful and friendly. Thank you!
The receptionist was nice and professional. But I have been sitting on the lobby for 45 minutes waiting to get a neck x-ray. My appointment was at 8:30 I arrived 8:15am and have watched three people get called back one was for and x-ray …
BEWARE! They will charge you what they say is your portion up front but when they settle with your insurance company and it is determined you are due a refund they refuse to pay the refund for 6 months. I have used this facility for years …
I really enjoyed all of my interactions with this staff. I wish I had gotten the name of the nice lady who followed up with me to make sure I got my appointment scheduled (my urologist forgot to call it in for a couple days 😆). …
Horrible!!! I have been waiting months to get a refund check from them. They charge you too much up front and then after the insurance settles, will promise a refund check is in the mail (that is when you can get ahold of them… they are …
Some thing’s never change
Walk ins not
Told by Doctors office u go there fast and just go in. I new this place horrible
Go to Gemini
The front desk staff were extremely pleasant & helpful! Nicole helped us & answered all our questions.Thank you all for being a great provider.
I’ve also been waiting for months to get a refund from them. They said my initial payment was due to a deductible, however that’s not how they reported it to my health insurance company. Make sure to check your EOB from your insurance company and don’t let them keep money owed to you!
Wonderful experience as a first timer. We barely waited to be helped as my wife checked in. The staff were all very friendly and helpful. We had a great visit .I highly recommend this clinic.
Worst non experience ever. 1st attempt scheduler only asked if I had metal in my body. I stated yes and what kind. No problem. When I go, I was denied due to wires in my body. Had to go to hospital for medical records which didn’t state …
Do not go here. They take money up front and literally will not give you a refund until after 6 months. I went in march and am just now getting my refund back and the date on the check was hand written in May. Why did it take an extra 4 …
Had 3 MTI’s there in past 2 years. All 3 visits were great. In and out in less than an hour, all staff very friendly and professional. I highly recommend Lakeside MRI.
Avoid Laura in scheduling. Can’t believe how patients are treated, Unprofessional. Also, tried to charge me a higher amount and said insurance coverage was limited. Called my insurance company and confirmed with two different agents that they are charging more and giving inaccurate coverage information.
Best experience in many years getting a test. Scheduling easy. Check-in fast. They got me in immediately. Lea who did my test was very professional & friendly. Check-out fast & easy. Everyone was very nice & very helpful! Thank you, Lakeside MRI! 🙂
We arrived at 7:30 (they told us to be there at 8 AM). Husband was given bottle of chalky barium to drink. Finished that within 10 minutes. Waited until 8:50 for employee to arrive to insert IV. The IV was left in his arm which he …