**EDIT** Landmark replied with MORE false information, so I want to clarify further: the contract explicitly defines emergency services by THEIR OWN definition, which they refused to acknowledge (and still do, in their response). And the …
Landmark does NOT have your back. Huge co-pays for covered items ($700 water heater, $330 water softener), service calls are $65, and they’ll find reasons to charge you for more than one, even if the problem is on their end. Denied coverage …
I canceled my policy and was refunded an amount of which has been now, a year later, was sent to collections. They claim I owe them money even though that money is what THEY refunded me. Never do business with this company. …
We had a problem with our AC unit in Texas. I reported on May 9, by the time they started the ticket and organized a repair person it was already 3 days. Contractor came in Friday evening. First they said there is a leak and leak test is …
I’ve been with Landmark for 1 year. Renewed with them because they have been nice, pleasant, professional and got a company out the same day, the next or within a couple days. Highly recommend
What is the point of a warranty and emergency line, when actions are only taken Monday-Friday? I live in Texas, with high 90s and over 100 degree days. AC went out Saturday night. Landmark didn’t even contact vendor until Monday, who …
My water heater broke and needs replacement. I filed a claim with Landmark nine days ago. They first company they sent out didn’t even show up. The second company the following day recommended a complete replacement. I’ve received no …
Not a very caring warranty company. I had a water leak and they sent the worst plumbing company out and then when it was time to fix the issue, the plumbing company said they had. I told landmark that they had not even done anything but …
Update: During my short period of having Landmark (almost 4 months) I have had multiple experiences with what I believe to be “handymen” who are not capable of doing proper repairs. From their hvac technician, plumbers, to the appliance …
I’ve used Landmark Home Warranty now for a few years and am extremely pleased with their coverage and service! Whenever I’ve needed help, they respond quickly, send out very professional service techs (all local and previously vetted by …
BEWARE OF THIS COMPANY! Had AC go out. Blower not working. Took 5 days to get service the first time. Capacitor replaced. 1 week later, blower out again. Called landmark on a Tuesday. They reinitiated an order for same contractor. I called …
Watch out for this company. They have their stable of contractors who do little work, but stand at the ready to review your order request, come out and then place the blame on the homeowner so as to invoke a policy exclusion and evade …
Terrible to work with. I have a running list of reasons and rarely leave a negative review. Unfortunately we have had multiple issues trying to address anything when it comes to coverage. The most recent example is a drain storage issue. I …
Terrible experience. Very expensive. Charge $70 to send a plumber out to look at a garbage disposal. Took 2 minutes to look at it, said he would call Landmark and be back the same day to replace it. Never showed up. Called Landmark and the …
LHW is price-competitive with other home warranty companies and it also offered pool coverage, at additional cost, but at the time I was looking at a warranty while buying a house, they had the best reviews. I read the coverage details and …
Landmark has been a good investment for my 40 year old home. We recently had problems with an older AC compressor that went out. While it did take 2 days before Landmark could send a technician out to repair the unit twice and we could not …
I have used Landmark on several occasions the service techs where on time, professional all round good people. We just had to have new water heater replaced. The replacement water heater was installed was an excellent replacement. Tech was professional and knowledgeable. I highly recommend LandMark.
Good warranty coverage but the fact that their service does not include 24- hour emergency providers was an extreme disappointment. And…several days later, after three calls to Landmark, they have not completed the purchase process of the …
If I could give a zero, I would. We had a terrible experience with this company trying to get reimbursed for a water heater that was covered under the warranty. After I wrote a terrible review, they finally called and asked how to make …
Made a claim with Landmark for a water heater issue on a Saturday. Called to see if we could get someone out over the weekend because we have kids and didn’t want them taking cold showers. They stated hot water is not an emergency and we …
Had Landmark Home Warranty on both of my homes for many years. Great service and have always had good experiences with their warranty program. Always fix my broken appliance in a quick and professional manner. Highly recommended by me to all home owners.
I have found Landmark representatives to be courteous and professional. All of the contractors they have sent have been outstanding. On one occasion when I saw bad reviews on-line for an assigned contractor, I asked Landmark to change …
I’ve been using Landmark for nearly 3 years. I like how easy they make everything, from scheduling to contractor payment. One note, I have not had any experience with making claims yet with them. So far it has just been for routine check ups on the older HVAC equipment in my home and they have been great thus far.
I recently switched from them because most the contractors they use are not professional. Quite a few of the contractors sent out have no website or no way of even tracking to see if they are even legit. Landmark never has your back as a …
Awful experience. Called them in November for a leak in our basement ceiling and over a month later, we still don’t have a working kitchen sink or shower because of their poor customer service.
I have been a Landmark customer for almost 10 years. Covering several properties. Recently I’ve noticed a sharp decline in service and attitude. I was a big fan and referred many family and friends. …
I had a different home warranty company before Landmark and I was at the point where I would never get a home warranty company again. To me, paying full price was better than dealing with my old company. A neighbor told me about Landmark …
This company is a scam. I highly recommend not using them, if a seller tries to include a home warranty, tell them you prefer to just take cash. They assign you contractors that are not qualified, do not return calls, and have no interest …
I had been a customer for over 4 years. Landmark collects a service fee of $70 as soon as you file a service request. The repair crew frequently do not prioritize your repair and it could take 3 or more days for an appointment to check the …
Unfortunately, the only good experience we’ve had with this company was the initial sign up and then when we threatened to cancel. We came home from vacation (Monday evening) to no hot water. Luckily we had just purchased the warranty a …
So frustrated. On hold for over 1 hour and 15 minutes each time I have called Landmark. I have been trying to get my AC fixed for a week now. This is the 4th phone call this week. The quickest phone response time has been a 45 min wait. …
I have been trying to get my stove fixed for almost a year. Every contractor they sent out for any service tried to upsell a repair that isn’t needed.nothing has been fixed and now they want me to pay for a service I canceled. They are …
Landmark was very responsive. Our dishwasher has been repaired. It was done in a timely and professional manner with an eye on our future best interest.
Unfortunately I had to cancel my contract with Landmark because they only had one contractor of color come by my home in over a year. I find that disturbing with all of the small businesses by POC out there. I also felt that it was a waste …
had a couple of minor issues with my new home with a Landmark Home Warranty. Company was very personable on the phone, set up the appointments and everything worked out great!
they contract with terrible servicers, who fail to properly diagnose problems and write false reports just to collect the service fee. Save your money and budget better. …
We had a clothes dryer go out over the Thanksgiving holiday. We were impatient, but got a service visit within a reasonable period. The technician was thorough and helpful.
We used AHS before we signed up with Landmark. We are so much happier with Landmark! Much quicker response times and prompt service as well as better value.
We had an issue with a leaky drain at our rental. They sent a plumber out and his solution was to caulk it. But that he wasn’t allowed to do the work so we had to. I caulked it and was made aware it was still leaking so I got a second …
If it allowed me to give negative stars I would! They charge so many fees to get the contractors to come out to the home and then when there is an issue, nothing is covered..paid $70 to get hvac person out to home? Then insurance charged me …
Biggest home warranty scammers the first time I did a service request LMHW refused to fix my ac so I had no choice to come out of pocket I decided to keep the home warranty now months later I have an electrical issue and they send someone …
SEVEN WEEKS (& counting!) with no A/C in TEXAS SUMMER!!!
first reported the issue August 5; and now we sit on Sept. 25– and the repair has not been started. It took LM’s contractor a week to initially come out and …
My A/C part has been in their warehouse for over a week (it’s only 88 degrees in my condo – in the mornings) and the contractor can’t pick it up because of a computer glitch. Evidently he needs a “pickup number” or they won’t give it to …
This company has not helped with putting heat into my home for over a month and refuses to let me speak to management. Won’t give me contact information for who can help with anything other than a run around! This has become the worst …
This is ABSOLUTELY the worst home warranty you can purchase. I had 2 claims: It took 6months to fix a dishwasher and the paid $100 toward a new water heater. Stay Away.
They will make any excuse not to cover a warranty claim. Our freezer went out while on vacation, came back and they said that was a preexisting problem, there was no way that was possible since it was working fine before we left. There are other companies that are way easier to work with and more responsive don’t get a warranty here!!!
This company is a complete scam. We got them as the warranty company when we closed on our house (older home) a few months ago. We paid for extra coverage on specific items in case anything went wrong. Now we have tried to use the coverage …
Landmark refused to recognize that none of the service technicians they sent to my house were authorized to work on or replace the LG linear compressor on my refrigerator. Nor did they pay for a new refrigerator. They left me hanging with a broken fridge full of spoiled food. I will never use them again.
On time is the only issue I have it takes too long to process I had to shut my water for 10 days!? I called service professional showed up same day diagnosed but after report and 48 processing took about 10 days! Other than that I had great professional responsive calls.
I have been with Landmark Home Warranty for 11 years. They have been very responsive and have yet to have issues with coverage. Occasionally I have to pay for modifications for the repair, but I believe that is standard with all home …
Cancelled our second year of home warranty after being told we had to pay a second service call fee after the first service call didn’t resolve the issue. Cancelled our home warranty entirely, paid the final payment, then got sent to …
If I could give them no stars I would. Going on a month and a half to get reimbursed for termite treatment. It ls a miracle they covered that because the fine print on the other things we needed help conveniently made them not covered. Save …
I was unaware how warranty companies work but was quickly taught when my first claim needed to get filed. $65 for them to look at my appliances physically as I did for literally two seconds to say it needed to be replaced but then shifting …
COMPLETLY ATROCIOUS!
Luckily the seller paid for this contract as Landmark sucks! The contractor they paired us with (Cowboy Cooling) in League City not only has TERRIBLE reviews …
My AC unit went out. I called my AC guy to come look at my AC unit. He diagnosed that the fan broke off which make sense because the noise coming from the AC was loud from the fan flapping. I called landmark because I have coverage with …
Unprofessional associates, did not want to escalate an emergency call to a supervisor, then proceeded to tell me they didn’t have supervisors when I said I had already been in contact with one? Did not honor the contract of getting …
Do Not Use! The contract states that “repairs and replacements are at the sole discretion of LMH” but if you try to get something replaced they tell you an independent contractor MUST recommend it. No where in the contract is this …
AVOID. electric made me pay for outside services to come. the electric company was wrong. the second company to come and the third told me the first company was wrong. I paid for a wrong report and they didn’t do anything to compensate me …
So we’ve been sitting here in our house going into our 5th week without a functioning HVAC unit. The blower motor has quit. We’ve called multiple times (each time talking to someone in the Philippines) and have gotten conflicting accounts …
Updated 8-16-22 I finally received a phone call from Hope about our issue. She was very helpful and apologized for what happened. She scheduled for another repair company to come out to look at our refrigerator. The technician came out and …
My home and appliances needed a bit of work. I contacted LMH Warranty and received excellent service. For one service, I had to look for a contractor on my own but the service was great. And the refunds were quick. Highly recommended!
This is NOT a warranty company that you should consider, they do not honor their promise to repair or replace home appliances….I been waiting all summer to have my refrigerator ice maker fixed or replaced and still not a word from …
We have been very pleased with Landmark Home Warranty. We previously used another company for this service and Landmark far exceeds them in every way. We are thankful that we compared home warranty companies, read the good reviews about Landmark, and made the decision to go with them for this service.
I am so sorry that I have waisted so much money with Landmark. They are not about customer service, but only about collecting the monthly service charges. That is the only thing that they are good at. If you are researching them and …
Update: 12/7/22
On October 13, 2022 Landmark Home Warranty informed us they would be replacing our dishwasher. We opted for the actual replacement rather than the cash out …
Do you like to sweat? Do you like misery? Do you prefer companies that not only pass the buck internally, but externally as well? Then do I have “warranty” “company” for you! …
We have had to use our Home Warranty two times in the last two years. Once for a hot water heater and for a garbage disposal. Both times, very punctual, very professional, and good value. We couldn’t be happier with Landmark Home Warranty.
It took a long time (6/29 to 8/31-2 of the hottest months of the year) and cost me $1530 out of pocket. Probably a great savings over a new unit especially if it dies in 30 days or longer. …
This was by far the worst interaction with your company I’ve ever had. I talked to two agents on the phone. The first call was for an appointment for a plumber and I told her I had a credit to my account to cover the services. Allstate …
BUYER BEWARE! Worst experience with a home warranty company ever. After waiting over a week in record breaking AZ heat, they denied our HVAC repair claim. The same unit they’ve been servicing for over 4 years on 6 different service calls …
Landmark Home Warranty is the best home warranty you can buy. They are professional, responsive, and a great value. My Home is 24 years old and things breakdown over time and Landmark has stood by their warranty with me through, …
***********WARNING DO NOT USE THESE PEOPLE********
I had always wondered if these home warranty companies were a scam. If they aren’t a scam, then this company isn’t doing them any favors. I have a washing …
If I could give this company negative stars I would. I have filed 2 claims in the last few years and the service has been the worst I have ever dealt with. I have called for over a week to get a washer fixed. I live in a rural area so they …
I paid over $400 to have them tell me they have only 3 contractors to dispatch. My A/Cs cool air stopped working and they told me let earliest dispatch can come out is on Wednesday (A/C went out Thursday). That is over an entire week …
This is the worst home warranty company I’ve hired. They came to the house to do an A/C tune up for the $65.00 co-pay. The guy found an item defective before I could return inside. They had the part on they’re truck and installed it. …
For a $60.00 service call I got my peace of mind that my newly installed 2 years ago heat pump/AC unit was not leaking fluid like I thought! We had a sudden big rain storm and it start leaking dirt through the weep holes from internals onto …
Landmark Home Warranty has been our home warranty provider since 2014. They have paid on claims we’ve made once they’ve completed their due diligence on the service request. You may be able to find less expensive home warranty services, but perhaps none as professional and responsive.
So far since purchasing my home last year, I have had to use them twice, and both experiences were great! Calling and placing a work order has been easy and painless, and the 3rd party contractors that they use responded in less than 24 hours and the issues were addressed or resolved before the end of the same week.
When you submit a service request you are immediately charged the service call fee. Then when the warranty company is unable to find you a contractor and approve you to hire your own they won’t refund your original service call fee. This …
Previous to current central heating issue, we have had no problems with Landmark. For this issue, their assigned contractor came out and stated it was a preexisitng issue. We called another contractor (who came free of charge to assess) who …
We have had landmark over the past five years for a few of our homes. We have always had a great experience until 2021. This company has been nothing but awful. I can never get anyone to contact me or to help me out with any of my issues. …
My Friend and I bought a home so we got the Landmark home warranty. We had Landmark for years and never once did we use the service paid our bill on time Sunday the fan went out on our furnace we called Landmark and they sent a service man …
Landmark has came through again for us. Our clothes washer stopped working and I placed a call for repair. I was contacted same day by their preferred shop and he’s was out next day. He quickly diagnosed the issue and contacted Landmark. …
I had five warranty services on one of my air-conditioning units and they just could not get it working properly. Finally they decided that the air handler in the attic needed to be replaced, and to do that I would have to replace the …
It took me from 9 am on Thursday until 10 am on Friday to get a work order for our air conditioner . First the agent assigned me to a business that did not service my area. I had to find out from the business as Landmark did not notify …
BEWARE! Do not purchase a home warranty with Landmark. They have very POOR customer service and they have sent contractors to my property that did not do their job which resulted a waste of time and lied about an issue with HVAC system. …
DO NOT USE!! They are happy to take your money monthly, but when you need them they send unqualified vendors. Had an AC leak and vendor said he found no mechanical issue and did not recommend a leak detection test. I think he just wanted …
Landmark used to be good. Now everything is “not fully covered” resulting in money out of pocket or “not in stock” resulting in long wait times. We were without air-conditioning for 3 weeks this summer in temps over 105°. It would have …
Winter is upon us and we noticed our furnace wasn’t coming on. Despite us doing regular maintenance we decided to put a ticket in. We have had landmark for three years and hardly call in ( once for a dishwasher issue) As of now It has been …
No service as promised for what we paid for.We got the policy on July 2,2022 and it went into effect August 2. On the 6 we went on a family vacation and came back on the 19. Our downstairs freezer had ice, and it wasn’t like that when we …
Be aware of this company people please do not give them your money but if you do please take the time to report them to your Department of Division Insurance in your state do not keep your frustration and take action in order to stop …
This company is a joke and a SCAM. They don’t have 24 hour emergency service, but say they do? Also, good luck trying to get in touch with someone. You are on the phone for 20-30 minutes and then when someone does pick up, 4 out of 5 times …
I had to cancel my home warranty, since they could never find someone in my area to do the repairs. They gave me a hard time when I had an outside contractor come see if he could fix my septic tank. After that i spoke to so many of the …
This company was horrible. I had a refrigerator that was down for 6 months before it got fixed because of Landmarks incompetence. The first company they sent after a month wait didn’t even work on refrigerators. The second company said they …
Landmark home warranty is the absolute worst! I will be switching as quickly as possible, and I do not recommend them as a trusted home warranty company. They hardly cover any costs of any repairs, and their clients are required to pay out …
Landmark is not a company I would suggest anyone use for a warranty service. I have been without a heater for over a month.
Getting to where I am today in explaining to them my warranty covers replacement …
Four stars because if you call outside of business hours they usually can not help you. Aside from that, we have had a pretty good experiance with Landmark Home Warranty. During business hours they are helpful and thorough. If you call or …
Landmark Home Warranty is a scam, beware of them. Let me explain: I have had Landmark Home Warranty for almost 6 years now and have paid full amount due, yet I am being cheated out of what I should get in return. My water heater leaked, it …
Stay away from Landmark Home Warranty. You have to initiate all communication with them, because they will not communicate with you. Only once in two years did they send anything to me regarding the status or payment for any service: one …
They never miss a chance to bill you and they don’t cover much of the “systems” they say they cover. Their list of contractors is hit or miss. Some are wonderful and others are terrible. I wish they would clean up their contractors. We …
I only have an issue with the way Landmark and possibly other home warranties collect their fees. I paid a 70 service fee to have my heat serviced and the contractor came out and was great. He recommended a cleaning and burner replacement …
You always hear mixed feelings about a home warranty. We haven’t used ours and we’ve had it for 2.5 years, until this past month when we used it twice! Once for our pool equipment and once for our A/C. Within the hour of filing each claim, …
Landmark has been awful to work with, except for one very nice customer service agent. My AC went out and I thought since I had the additional AC protection a large majority of replacing it would be covered. Wrong! Although the contract …
This company use to be great, but then they got bought out and the company that bought them didn’t care about the customers at all. I missed one payment and they started threatening me to cancel my account of 4 years. My dishwasher had …
Today was the third time I used my home warranty. Landmark Home Warranty has excellent service representatives when you call for assistance. The companies that have come to my home for repair service are excellent. I’ve had a freezer …
We started having AC issues a month ago in June and called Landmark to have someone come out. They couldn’t get anyone out for two weeks which I get it everyone is busy right now. Once the contractor came out he insisted he knew what it was …
BUYER BEWARE!! They don’t actually fix things anymore. I have been trying to get them to fix my air conditioner since June. I’ve suffered over two months in the AZ heat. They charge a service fee for the company to come out, and if the …
Plumber came out promptly and fixed leaking line under sink.
Still need a carpet cleaner to professionally clean a soaked carpet in the dining area! Thank you! September 20. 2022 was date of discovery upon returning from Colorado trip!!! Today is October 18, 2022
Jeffrey Nevins
My experience with Landmark Home Warranty has felt like a scam from the beginning. They advertise rekeying your new home after purchase. What they don’t advertise is they require approved contractors but there are none in my area. But, if …
I had issue with faucet leak sometime back. Called landmark and opened a new ticket. They work with swat plumbing, plumber came and replace the faucet. After 30 days the faucet head just fell off and water started leaking and my under the …
**EDIT** Landmark replied with MORE false information, so I want to clarify further: the contract explicitly defines emergency services by THEIR OWN definition, which they refused to acknowledge (and still do, in their response). And the …
Landmark does NOT have your back. Huge co-pays for covered items ($700 water heater, $330 water softener), service calls are $65, and they’ll find reasons to charge you for more than one, even if the problem is on their end. Denied coverage …
I canceled my policy and was refunded an amount of which has been now, a year later, was sent to collections. They claim I owe them money even though that money is what THEY refunded me. Never do business with this company. …
We had a problem with our AC unit in Texas. I reported on May 9, by the time they started the ticket and organized a repair person it was already 3 days. Contractor came in Friday evening. First they said there is a leak and leak test is …
I’ve been with Landmark for 1 year. Renewed with them because they have been nice, pleasant, professional and got a company out the same day, the next or within a couple days. Highly recommend
What is the point of a warranty and emergency line, when actions are only taken Monday-Friday? I live in Texas, with high 90s and over 100 degree days. AC went out Saturday night. Landmark didn’t even contact vendor until Monday, who …
My water heater broke and needs replacement. I filed a claim with Landmark nine days ago. They first company they sent out didn’t even show up. The second company the following day recommended a complete replacement. I’ve received no …
Not a very caring warranty company. I had a water leak and they sent the worst plumbing company out and then when it was time to fix the issue, the plumbing company said they had. I told landmark that they had not even done anything but …
Update: During my short period of having Landmark (almost 4 months) I have had multiple experiences with what I believe to be “handymen” who are not capable of doing proper repairs. From their hvac technician, plumbers, to the appliance …
I’ve used Landmark Home Warranty now for a few years and am extremely pleased with their coverage and service! Whenever I’ve needed help, they respond quickly, send out very professional service techs (all local and previously vetted by …
BEWARE OF THIS COMPANY! Had AC go out. Blower not working. Took 5 days to get service the first time. Capacitor replaced. 1 week later, blower out again. Called landmark on a Tuesday. They reinitiated an order for same contractor. I called …
Watch out for this company. They have their stable of contractors who do little work, but stand at the ready to review your order request, come out and then place the blame on the homeowner so as to invoke a policy exclusion and evade …
Terrible to work with. I have a running list of reasons and rarely leave a negative review. Unfortunately we have had multiple issues trying to address anything when it comes to coverage. The most recent example is a drain storage issue. I …
Terrible experience. Very expensive. Charge $70 to send a plumber out to look at a garbage disposal. Took 2 minutes to look at it, said he would call Landmark and be back the same day to replace it. Never showed up. Called Landmark and the …
LHW is price-competitive with other home warranty companies and it also offered pool coverage, at additional cost, but at the time I was looking at a warranty while buying a house, they had the best reviews. I read the coverage details and …
Landmark has been a good investment for my 40 year old home. We recently had problems with an older AC compressor that went out. While it did take 2 days before Landmark could send a technician out to repair the unit twice and we could not …
I have used Landmark on several occasions the service techs where on time, professional all round good people. We just had to have new water heater replaced. The replacement water heater was installed was an excellent replacement. Tech was professional and knowledgeable. I highly recommend LandMark.
Good warranty coverage but the fact that their service does not include 24- hour emergency providers was an extreme disappointment. And…several days later, after three calls to Landmark, they have not completed the purchase process of the …
If I could give a zero, I would. We had a terrible experience with this company trying to get reimbursed for a water heater that was covered under the warranty. After I wrote a terrible review, they finally called and asked how to make …
Made a claim with Landmark for a water heater issue on a Saturday. Called to see if we could get someone out over the weekend because we have kids and didn’t want them taking cold showers. They stated hot water is not an emergency and we …
Had Landmark Home Warranty on both of my homes for many years. Great service and have always had good experiences with their warranty program. Always fix my broken appliance in a quick and professional manner. Highly recommended by me to all home owners.
I have found Landmark representatives to be courteous and professional. All of the contractors they have sent have been outstanding. On one occasion when I saw bad reviews on-line for an assigned contractor, I asked Landmark to change …
I’ve been using Landmark for nearly 3 years. I like how easy they make everything, from scheduling to contractor payment. One note, I have not had any experience with making claims yet with them. So far it has just been for routine check ups on the older HVAC equipment in my home and they have been great thus far.
I recently switched from them because most the contractors they use are not professional. Quite a few of the contractors sent out have no website or no way of even tracking to see if they are even legit. Landmark never has your back as a …
Wanted to wait 3+ days to fix broken leaking water heater, then would not reimburse us for repairs …
This is my second attempt with Landmark. First time I let my contract expire because communication from the was poor. …
Awful experience. Called them in November for a leak in our basement ceiling and over a month later, we still don’t have a working kitchen sink or shower because of their poor customer service.
June 27th, 2022:
I never leave negative reviews for anything but my experience with landmark has …
I have been a Landmark customer for almost 10 years. Covering several properties. Recently I’ve noticed a sharp decline in service and attitude. I was a big fan and referred many family and friends. …
I had a different home warranty company before Landmark and I was at the point where I would never get a home warranty company again. To me, paying full price was better than dealing with my old company. A neighbor told me about Landmark …
This company is a scam. I highly recommend not using them, if a seller tries to include a home warranty, tell them you prefer to just take cash. They assign you contractors that are not qualified, do not return calls, and have no interest …
Landmark does a great job taking care of claims. The contractor they sent was top notch!
I had been a customer for over 4 years. Landmark collects a service fee of $70 as soon as you file a service request. The repair crew frequently do not prioritize your repair and it could take 3 or more days for an appointment to check the …
Unfortunately, the only good experience we’ve had with this company was the initial sign up and then when we threatened to cancel. We came home from vacation (Monday evening) to no hot water. Luckily we had just purchased the warranty a …
So frustrated. On hold for over 1 hour and 15 minutes each time I have called Landmark. I have been trying to get my AC fixed for a week now. This is the 4th phone call this week. The quickest phone response time has been a 45 min wait. …
I have been trying to get my stove fixed for almost a year. Every contractor they sent out for any service tried to upsell a repair that isn’t needed.nothing has been fixed and now they want me to pay for a service I canceled. They are …
Landmark was very responsive. Our dishwasher has been repaired. It was done in a timely and professional manner with an eye on our future best interest.
Unfortunately I had to cancel my contract with Landmark because they only had one contractor of color come by my home in over a year. I find that disturbing with all of the small businesses by POC out there. I also felt that it was a waste …
Great experience with recent HVAC service call. Responsive, professional and efficient. Fixed several items, covered under warranty. No hassles!
Landmark was very responsive to my problem. I would give them 5 stars but for the fact the company they sent out misdiagnosed my heater problem.
had a couple of minor issues with my new home with a Landmark Home Warranty. Company was very personable on the phone, set up the appointments and everything worked out great!
they contract with terrible servicers, who fail to properly diagnose problems and write false reports just to collect the service fee. Save your money and budget better. …
We had a clothes dryer go out over the Thanksgiving holiday. We were impatient, but got a service visit within a reasonable period. The technician was thorough and helpful.
We used AHS before we signed up with Landmark. We are so much happier with Landmark! Much quicker response times and prompt service as well as better value.
We had an issue with a leaky drain at our rental. They sent a plumber out and his solution was to caulk it. But that he wasn’t allowed to do the work so we had to. I caulked it and was made aware it was still leaking so I got a second …
If it allowed me to give negative stars I would! They charge so many fees to get the contractors to come out to the home and then when there is an issue, nothing is covered..paid $70 to get hvac person out to home? Then insurance charged me …
Biggest home warranty scammers the first time I did a service request LMHW refused to fix my ac so I had no choice to come out of pocket I decided to keep the home warranty now months later I have an electrical issue and they send someone …
SEVEN WEEKS (& counting!) with no A/C in TEXAS SUMMER!!!
first reported the issue August 5; and now we sit on Sept. 25– and the repair has not been started. It took LM’s contractor a week to initially come out and …
My A/C part has been in their warehouse for over a week (it’s only 88 degrees in my condo – in the mornings) and the contractor can’t pick it up because of a computer glitch. Evidently he needs a “pickup number” or they won’t give it to …
This company has not helped with putting heat into my home for over a month and refuses to let me speak to management. Won’t give me contact information for who can help with anything other than a run around! This has become the worst …
This is ABSOLUTELY the worst home warranty you can purchase. I had 2 claims: It took 6months to fix a dishwasher and the paid $100 toward a new water heater. Stay Away.
They will make any excuse not to cover a warranty claim. Our freezer went out while on vacation, came back and they said that was a preexisting problem, there was no way that was possible since it was working fine before we left. There are other companies that are way easier to work with and more responsive don’t get a warranty here!!!
This company is a complete scam. We got them as the warranty company when we closed on our house (older home) a few months ago. We paid for extra coverage on specific items in case anything went wrong. Now we have tried to use the coverage …
Landmark refused to recognize that none of the service technicians they sent to my house were authorized to work on or replace the LG linear compressor on my refrigerator. Nor did they pay for a new refrigerator. They left me hanging with a broken fridge full of spoiled food. I will never use them again.
On time is the only issue I have it takes too long to process I had to shut my water for 10 days!? I called service professional showed up same day diagnosed but after report and 48 processing took about 10 days! Other than that I had great professional responsive calls.
I have been with Landmark Home Warranty for 11 years. They have been very responsive and have yet to have issues with coverage. Occasionally I have to pay for modifications for the repair, but I believe that is standard with all home …
Cancelled our second year of home warranty after being told we had to pay a second service call fee after the first service call didn’t resolve the issue. Cancelled our home warranty entirely, paid the final payment, then got sent to …
If I could give them no stars I would. Going on a month and a half to get reimbursed for termite treatment. It ls a miracle they covered that because the fine print on the other things we needed help conveniently made them not covered. Save …
I was unaware how warranty companies work but was quickly taught when my first claim needed to get filed. $65 for them to look at my appliances physically as I did for literally two seconds to say it needed to be replaced but then shifting …
COMPLETLY ATROCIOUS!
Luckily the seller paid for this contract as Landmark sucks! The contractor they paired us with (Cowboy Cooling) in League City not only has TERRIBLE reviews …
My AC unit went out. I called my AC guy to come look at my AC unit. He diagnosed that the fan broke off which make sense because the noise coming from the AC was loud from the fan flapping. I called landmark because I have coverage with …
Unprofessional associates, did not want to escalate an emergency call to a supervisor, then proceeded to tell me they didn’t have supervisors when I said I had already been in contact with one? Did not honor the contract of getting …
Do Not Use! The contract states that “repairs and replacements are at the sole discretion of LMH” but if you try to get something replaced they tell you an independent contractor MUST recommend it. No where in the contract is this …
BUYER BEWARE or RUN in different direction !!!!!
When you call and file a claim for a repair they charge you the fee and take the …
AVOID. electric made me pay for outside services to come. the electric company was wrong. the second company to come and the third told me the first company was wrong. I paid for a wrong report and they didn’t do anything to compensate me …
So we’ve been sitting here in our house going into our 5th week without a functioning HVAC unit. The blower motor has quit. We’ve called multiple times (each time talking to someone in the Philippines) and have gotten conflicting accounts …
Updated 8-16-22 I finally received a phone call from Hope about our issue. She was very helpful and apologized for what happened. She scheduled for another repair company to come out to look at our refrigerator. The technician came out and …
My home and appliances needed a bit of work. I contacted LMH Warranty and received excellent service. For one service, I had to look for a contractor on my own but the service was great. And the refunds were quick. Highly recommended!
This is NOT a warranty company that you should consider, they do not honor their promise to repair or replace home appliances….I been waiting all summer to have my refrigerator ice maker fixed or replaced and still not a word from …
We have been very pleased with Landmark Home Warranty. We previously used another company for this service and Landmark far exceeds them in every way. We are thankful that we compared home warranty companies, read the good reviews about Landmark, and made the decision to go with them for this service.
I am so sorry that I have waisted so much money with Landmark. They are not about customer service, but only about collecting the monthly service charges. That is the only thing that they are good at. If you are researching them and …
Update: 12/7/22
On October 13, 2022 Landmark Home Warranty informed us they would be replacing our dishwasher. We opted for the actual replacement rather than the cash out …
** stay away from landmark**
We opened a ticket October 12 because our dishwasher kept backing up nasty …
Do you like to sweat? Do you like misery? Do you prefer companies that not only pass the buck internally, but externally as well? Then do I have “warranty” “company” for you! …
We have had to use our Home Warranty two times in the last two years. Once for a hot water heater and for a garbage disposal. Both times, very punctual, very professional, and good value. We couldn’t be happier with Landmark Home Warranty.
It took a long time (6/29 to 8/31-2 of the hottest months of the year) and cost me $1530 out of pocket. Probably a great savings over a new unit especially if it dies in 30 days or longer. …
This was by far the worst interaction with your company I’ve ever had. I talked to two agents on the phone. The first call was for an appointment for a plumber and I told her I had a credit to my account to cover the services. Allstate …
BUYER BEWARE! Worst experience with a home warranty company ever. After waiting over a week in record breaking AZ heat, they denied our HVAC repair claim. The same unit they’ve been servicing for over 4 years on 6 different service calls …
Landmark Home Warranty is the best home warranty you can buy. They are professional, responsive, and a great value. My Home is 24 years old and things breakdown over time and Landmark has stood by their warranty with me through, …
***********WARNING DO NOT USE THESE PEOPLE********
I had always wondered if these home warranty companies were a scam. If they aren’t a scam, then this company isn’t doing them any favors. I have a washing …
If I could give this company negative stars I would. I have filed 2 claims in the last few years and the service has been the worst I have ever dealt with. I have called for over a week to get a washer fixed. I live in a rural area so they …
I paid over $400 to have them tell me they have only 3 contractors to dispatch. My A/Cs cool air stopped working and they told me let earliest dispatch can come out is on Wednesday (A/C went out Thursday). That is over an entire week …
This is the worst home warranty company I’ve hired. They came to the house to do an A/C tune up for the $65.00 co-pay. The guy found an item defective before I could return inside. They had the part on they’re truck and installed it. …
For a $60.00 service call I got my peace of mind that my newly installed 2 years ago heat pump/AC unit was not leaking fluid like I thought! We had a sudden big rain storm and it start leaking dirt through the weep holes from internals onto …
Landmark Home Warranty has been our home warranty provider since 2014. They have paid on claims we’ve made once they’ve completed their due diligence on the service request. You may be able to find less expensive home warranty services, but perhaps none as professional and responsive.
So far since purchasing my home last year, I have had to use them twice, and both experiences were great! Calling and placing a work order has been easy and painless, and the 3rd party contractors that they use responded in less than 24 hours and the issues were addressed or resolved before the end of the same week.
I highly recommend Landmark Home Warranty. We renewed our warranty with them because they have proven to be reasonable, responsive and professional. …
When you submit a service request you are immediately charged the service call fee. Then when the warranty company is unable to find you a contractor and approve you to hire your own they won’t refund your original service call fee. This …
Previous to current central heating issue, we have had no problems with Landmark. For this issue, their assigned contractor came out and stated it was a preexisitng issue. We called another contractor (who came free of charge to assess) who …
We have had landmark over the past five years for a few of our homes. We have always had a great experience until 2021. This company has been nothing but awful. I can never get anyone to contact me or to help me out with any of my issues. …
My Friend and I bought a home so we got the Landmark home warranty. We had Landmark for years and never once did we use the service paid our bill on time Sunday the fan went out on our furnace we called Landmark and they sent a service man …
Landmark has came through again for us. Our clothes washer stopped working and I placed a call for repair. I was contacted same day by their preferred shop and he’s was out next day. He quickly diagnosed the issue and contacted Landmark. …
I had five warranty services on one of my air-conditioning units and they just could not get it working properly. Finally they decided that the air handler in the attic needed to be replaced, and to do that I would have to replace the …
It took me from 9 am on Thursday until 10 am on Friday to get a work order for our air conditioner . First the agent assigned me to a business that did not service my area. I had to find out from the business as Landmark did not notify …
BEWARE! Do not purchase a home warranty with Landmark. They have very POOR customer service and they have sent contractors to my property that did not do their job which resulted a waste of time and lied about an issue with HVAC system. …
DO NOT USE!! They are happy to take your money monthly, but when you need them they send unqualified vendors. Had an AC leak and vendor said he found no mechanical issue and did not recommend a leak detection test. I think he just wanted …
Landmark used to be good. Now everything is “not fully covered” resulting in money out of pocket or “not in stock” resulting in long wait times. We were without air-conditioning for 3 weeks this summer in temps over 105°. It would have …
Winter is upon us and we noticed our furnace wasn’t coming on. Despite us doing regular maintenance we decided to put a ticket in. We have had landmark for three years and hardly call in ( once for a dishwasher issue) As of now It has been …
No service as promised for what we paid for.We got the policy on July 2,2022 and it went into effect August 2. On the 6 we went on a family vacation and came back on the 19. Our downstairs freezer had ice, and it wasn’t like that when we …
Be aware of this company people please do not give them your money but if you do please take the time to report them to your Department of Division Insurance in your state do not keep your frustration and take action in order to stop …
This company is a joke and a SCAM. They don’t have 24 hour emergency service, but say they do? Also, good luck trying to get in touch with someone. You are on the phone for 20-30 minutes and then when someone does pick up, 4 out of 5 times …
I had to cancel my home warranty, since they could never find someone in my area to do the repairs. They gave me a hard time when I had an outside contractor come see if he could fix my septic tank. After that i spoke to so many of the …
This company was horrible. I had a refrigerator that was down for 6 months before it got fixed because of Landmarks incompetence. The first company they sent after a month wait didn’t even work on refrigerators. The second company said they …
Landmark home warranty is the absolute worst! I will be switching as quickly as possible, and I do not recommend them as a trusted home warranty company. They hardly cover any costs of any repairs, and their clients are required to pay out …
Landmark is not a company I would suggest anyone use for a warranty service. I have been without a heater for over a month.
Getting to where I am today in explaining to them my warranty covers replacement …
Four stars because if you call outside of business hours they usually can not help you. Aside from that, we have had a pretty good experiance with Landmark Home Warranty. During business hours they are helpful and thorough. If you call or …
Landmark Home Warranty is a scam, beware of them. Let me explain: I have had Landmark Home Warranty for almost 6 years now and have paid full amount due, yet I am being cheated out of what I should get in return. My water heater leaked, it …
Stay away from Landmark Home Warranty. You have to initiate all communication with them, because they will not communicate with you. Only once in two years did they send anything to me regarding the status or payment for any service: one …
They never miss a chance to bill you and they don’t cover much of the “systems” they say they cover. Their list of contractors is hit or miss. Some are wonderful and others are terrible. I wish they would clean up their contractors. We …
I only have an issue with the way Landmark and possibly other home warranties collect their fees. I paid a 70 service fee to have my heat serviced and the contractor came out and was great. He recommended a cleaning and burner replacement …
You always hear mixed feelings about a home warranty. We haven’t used ours and we’ve had it for 2.5 years, until this past month when we used it twice! Once for our pool equipment and once for our A/C. Within the hour of filing each claim, …
Landmark has been awful to work with, except for one very nice customer service agent. My AC went out and I thought since I had the additional AC protection a large majority of replacing it would be covered. Wrong! Although the contract …
This company use to be great, but then they got bought out and the company that bought them didn’t care about the customers at all. I missed one payment and they started threatening me to cancel my account of 4 years. My dishwasher had …
Today was the third time I used my home warranty. Landmark Home Warranty has excellent service representatives when you call for assistance. The companies that have come to my home for repair service are excellent. I’ve had a freezer …
We started having AC issues a month ago in June and called Landmark to have someone come out. They couldn’t get anyone out for two weeks which I get it everyone is busy right now. Once the contractor came out he insisted he knew what it was …
BUYER BEWARE!! They don’t actually fix things anymore. I have been trying to get them to fix my air conditioner since June. I’ve suffered over two months in the AZ heat. They charge a service fee for the company to come out, and if the …
Plumber came out promptly and fixed leaking line under sink.
Still need a carpet cleaner to professionally clean a soaked carpet in the dining area! Thank you! September 20. 2022 was date of discovery upon returning from Colorado trip!!! Today is October 18, 2022
Jeffrey Nevins
Our experience with Landmark and their service providers has been worst in class. …
My experience with Landmark Home Warranty has felt like a scam from the beginning. They advertise rekeying your new home after purchase. What they don’t advertise is they require approved contractors but there are none in my area. But, if …
I had issue with faucet leak sometime back. Called landmark and opened a new ticket. They work with swat plumbing, plumber came and replace the faucet. After 30 days the faucet head just fell off and water started leaking and my under the …