Langley Federal Credit Union is a member-owned, not for profit credit union dedicated to serving communities throughout Hampton Roads, Virginia.
| Monday | 8:30AM to 5PM |
| Tuesday | 8:30AM to 5PM |
| Wednesday | 8:30AM to 5PM |
| Thursday | 8:30AM to 5PM |
| Friday | 8:30AM to 5PM |
| Saturday | 8:30AM to 12:30PM |
| Sunday | Closed |
721 Lakefront Cmns, Newport News, VA 23606
All love 😍 …
Great service
CAN’T COMPLAIN
Best credit union ever
Worst branch in the state.
Debra the Asst. manager is the greatest.
I LOVE IT
They are ok big on fees
Always great service but do you guys have a coin machine?
I love Langley. Everyone is so nice and helpful.
Mildred L is an awesome loan officer! She’s helped me out several times now and is super attentive!
The person i saw today was really polite and very helpful! Thanks
Great credit union. Everyone is friendly and helpful.
Been with this place for 20 years.now looking 4 a bank that actually has people that know what they are doing.this place is a complete joke..if you ask the same question to 5 people their you will get 5 different answers or they put you on hold and hang up. Morrons
Very friendly staff, the only issue I have which to me is a big issue is there being no lights in the parking lot. I had to stop at the outdoor ATM to deposit money and it was pitch black around my car. Very scary. Please fix the lights. Dangerous situation.
I shouldn’t have to wait in the drive thru , with only 3 cars in front of me, for over 30 min. When I finally get my turn it still take 10 more minutes just to make a deposit.
It’s an ok bank Nma credit union always give you a loan and help you in the worst of time both are good but NMA got it beat when it comes to help never would they leave you in the dark
Getting the run around on a car loan. Never called me spent thousands on a lawyer. Stay away they will steal your money with nothing in return
After checking in , I was greeted and helped by Brenda Mariniak , the branch manager . I was having issues within my account and she answered every single question without hesitation ! She went over everything to make sure I knew what was …
The tellers are great. But for any other assistance the wait time in intolerable. No one was helping, they were just walking back and forth. You could hear them from the front area chatting loudly in the back. I asked again for help and was …
It is impossible to navigate the phone system to get a live agent to speak with. I was trying to be polite and cancel an appt. The system is geared to only help without anybody actually answering the phone.
Terrible customer service from Lydia Tisdale. I had every intention of opening an account with Langley that day but Lydia poor attitude made me feel as if they were keeping secrets. I would ask questions and she wouldn’t answer them, and if …
Absolutely rude staff, waited for 20 minutes to find out I wasted that time. Lydia was her name. She was not interested in helping me determine which CD would be good for me. Fine, I’ll take my money ELSEWHERE.
Can’t get online today. Called and after waiting 12 minutes, couldn’t answer the million questions they asked about the accounts because all the information is online. Was going to take another 20 to 30 minutes to talk to a supervisor.
Horrible business and I’m not even associated with them just my dad and they took money from my account 😡😡 …
Twice now I’ve been amazed by this bank. 1rst time, Miss Bernadette went above and beyond and showed me a trick to rolling up change on top of helping me count all 90 something dollars worth. 2nd time Miss Kendall suggested me to get a loan …
Had to get my taxes done here this year a bit pricey, but it was worth it Deborah was great !!Professional and a down to earth kind spirit. It was refreshing to talk with her, she took her time to explain and make sure I understood …
I’m usually satisfied with the service here, everyone was great, helpful and friendly. However, today is not my good luck. I had some important paperwork need to be notarized and run to the court within the short time. I have to take some …
Apllied for car loan online to compare rates to what dealers already approved me for. Did not get response. Called and they said it was never sent to approval/denial process and could take 3 or 4 business days. I asked if I did something wrong and was told no, they just like to do things fast.
HORRIBLE CUSTOMER SERVICE!!
They updated their mobile app and did not notify any of their customers that it was about to happen or the procedures for logging back on. Tried to log on this …
I called Langley to have a loan paid off. Morgan Fix the “team lead” and her associates hung up the phone on me two different times (not sure this is Langley’s customer service policy?) I also left several messages for Alanda Suber the …
Customer service has gotten SO bad. Wait times are in excess of an hour. Website is clunky and unresponsive. Langley’s flawed implementation of a new banking system deleted the auto-pay off of my credit card account resulting in late fees from a missed payment. I’ve had this account on auto-pay since 2018.
I did gave it a 5 star rating… because I thought I learned something different. Smh… If A ain’t for Apple for the both of you. Then don’t assume A is for Apple for the both of you. …
Live out of state and called to close a CD using MY account # instead an account under another account #, that my name is on, was closed. Now trying to call & speak to the person the other person has worked with is impossible. Why is there …