Launch CU is a full-service credit union offering affordable loan products and Classic Checking accounts for just $5. Launch CU has convenient branch locations throughout Brevard & Volusia Counties, and is dedicated to providing affordable banking solutions to those in the communities in which we serve. Open your account today with just $5!
| Saturday | Closed |
| Sunday | Closed |
| Monday | 9AM to 5PM |
| Tuesday | 9AM to 5PM |
| Wednesday | 9AM to 5PM |
| Thursday | 9AM to 6PM |
| Friday | 9AM to 6PM |
300 S Plumosa St, Merritt Island, FL 32952
HAVING NOTHING BUT TROUBLE WITH LAUNCH. THE ONLINE BANKING LOCKS YOU OUT CONSTANTLY. THEN YOU CANT GET HOLD OF A REAL PERSON FOR DAYS..AND NEVER ON WEEKENDS! LAST WEEK I CALLED TO FIGURE OUT WHY THE ACCOUNT WAS LOCKED OUT AGAIN AND WAS …
Third World banking at its finest, problems with their “bill payer”: FISERV = bounced payments, overdraft charges, blame shifting.save yourself a headache, use Community, Navy, or Space Coast.
I’ve had no issues using this bank it’s a pretty good bank and I’ve had for a couple of years now better than my last bank
The service is wonderful. The tellers and the branch specialists are very thorough and knowledgeable. They answer all my questions. I’m very satisfied with the service.
It seems to me the negative reviews involve uncommon situations, because I’ve never had an issue with online banking, or anything with this credit union. I’ve only had a good experience.
Excellent service from the Merritt Island branch. Thank you Nikki – head teller – for being so customer focused and caring.
Excellent staff here who I deal with on a daily basis in my management position. Always helpful, always friendly and sure to inform me of all their current promotions and offerings.
When we called for information on purchasing an investment property or obtaining a HELOC, we found out that Launch FCU required too much down! …
Right now I don’t understand how a person could be so racist and I don’t believe that a person like Evelyn T should ever have that much control over some one account that she could make it that no one over the phone will talk to me
Pretty good bank, I have Face ID so when I go in the app it loads to my balance quick and easy, just wish they were apart of Apple Pay by now
Worst bank I have ever banked with. They entered in my birthday wrong, social wrong, and gave me a debit card with a faulty 3-digit code on the back. Their lack of communication speaks for itself. Save yourself the headache, go for another bank.
Leslie Estremera was very helpful with me, she always offered to me the best option.
I’m glad I I had her helping me.
Thank you Leslie!!!
i understand that covid is affecting everything, but i have seriously been in the drive through for over 40 minutes and not a single car has moved. they need to bring back their longer hours. it only lasted a week?? smh
This institution just needs to shut down. They tried to update/revamp and are STILL years behind other places. Online is terrible, atms are not convenient or update with todays technology. We are going to be leaving this bank after 3 years. Much better banks around for sure.
Just thought it was a little crazy that I had to provide $758 up front for my escrow payments and had to be placed in my Launch savings account in order to delay 3 months of my mortgage payments. This is the only bank I know that is asking …
Always met with a smile , I actually leave feeling better, the girls are very professional always very knowledgeable about any questions I may have I’m really glad I am a member at Launch
Online banking is never correct. Shows nothing being held, and shows deposit, yet wont pay an automatic bill payment do to NSF, and charges me $30 for it. Then it addes the deposit after! So rediculous. They dont have set drive thru …
Launch is awesome. I wouldn’t bank anywhere else. Rose or Ruth is awesome!!! She helped us with applying for credit card. Thanks rose or Ruth.
I have banked with this credit union for over 40 years. I have never had an issue that wasn’t immediately addressed including checking, savings, loans. The personnel are always courteous. Thank you LFCU.
Absolutely the worst bank!!! They continually charge overdraft fees even if it’s for $0.40 cents they will charge you a 30 dollar fee, for each payment. Customer service is terrible lines awful never open completely disappointed !! Jp Morgan chase has never done me wrong
So I sat on hold for almost 2 hours today (I was ok with being on hold, had it on speaker phone) to speak to a rep. When it was finally my turn, I got an automated message telling me they are having system issues and to call back later. I …
I went to open a new account and door was locked. After ringing the doorbell . Yes they actually have a doorbell at the front door. After a few minutes a lady comes to the door and asks if I have an appointment to open an account. I said …
In having debit card complications I contacted Launch and had the pleasure of working with Erica (contact center manager) AKA Mother Teresa of Launch she took the time to listen carefully to the situation and took the extended time to CLEARLY explain what I needed to do which corrected everything. A big THANK YOU.
4/15/2021
Debbie Ling, …
HORRIBLE! Forget trying to refinance a current auto loan with them if it means a better rate and lower payment for you. They won’t do it. They state your personal information over the microphone while in the drive thru- even with other …
Opened an account. They never asked me for my SSN;had an issue with my account and rep that helped me but in some random number. Then when I got that taken care of, they ordered my card. It took 2 weeks to get it – come to find out that the …
I received help from Stephanie Baker in Merritt Island Branch. She was patient and helpful during today’s interaction. Launch is lucky to have her!
Since the bank switched from Kennedy to Launch, I have had problems. Those at the bank are very pleasant, but the on- line banking fails me over and over. and I need to be able to depend on it. And in these times, that makes me very …
I love this bank. They’re #1!!!
The professionals at LCU do whatever it takes to assist the customers. Always satisfied, and I’m almost a 20 year member! The Cape Canaveral Space Force team is always GO for financial success!
The ladies at the CCAFS location are great!. They have helped me numerous times lowering my interest rates on all of my vehicles. They are always welcoming as well. Highly recommend!
I go to the branch on the PAFB side of KSC and the one at the KSC side by the VAB. They always go way above and beyond. Angela helped me with my car loan and not loan. She is the best! All of them in those branches go above and beyond. I …
Connie Manney and Keyla Martinez-Aviles rolled out the red carpet yesterday for my first visit to the bank! Launch is lucky to have them. Who would give a tour of the bank ~ Keyla would!
It is a 3 day weekend. I used my ATM card Friday evening to make a deposit at the branch. It would not accept my ATM card. Went to store Saturday to make purchase. Declined my debit card. Called phone # on back of debit card, I was told I …
Customer Service there is horrible! I was charged a $30 NSF fee for a bill that was processed. I only use this account to pay bills. I noticed the day before I did not have enough funds to cover the bill and took money from a different …
I was having issues with my replacement debit card. I called and spoke with Erica (contact center manager). She answered all my questions and fixed the issues. I am very happy and satisfied with the service I received. Thank you Erica!
I have been with this bank for over 10 years. I have never had any problems re-financing my auto loans or anything. Yes I did have a problem with my debit card when they were changing over to the new one. Don’t like the design of the debit …
I loved this bank when it was KSCFCU, can’t say the same since it has become Launch. I called to freeze my account because I had been having unknown check attempts that were causing fees and eventually brought my account into the negative. …
Angela Kuff was awesome. She has excellent service and worked really hard to get me what I needed. She was very thorough, polite, and professional. I would recommend her and Launch for any of you financial needs!
Love this bank and have had nothing but great experiences with them. Used to bank with Chase and when I applied for a car loan Chase denied me and I had banked with them forever but Launch extended me credit……transferred my account …
Obtained a used auto loan today working with Madison at the Merritt Island Branch. Incredible performance! From “Hello” at 10:00 am while I was between Dr. appointments, to an approved draft printed and in my hands before 2:00 pm…..OMG! …
We have been working with Danielle Freese at the Launch CU in Merritt Island to obtain an RV loan. Danielle went over and above during this process and in the end we bought the RV of our dreams. Danielle was so prompt in her responses to …
Worst digital and telephone banking ever!!! I have been with this bank for two decades, since I was 16 years old, and I am to the point of leaving. The people are nice and I don’t have any complaints about the service when I am in person, …
I’m sorry to have to admit that most of these negative posts are not far from the truth. I’ve been with LCU for about 1-1/2 years. I like to attach myself to a good representative to assure I don’t have to waste time explaining situations …
TERRIBLE credit union. App is constantly undergoing maintenance and afterwards it still barely works. New website has banners that block the login button. Constantly getting locked out of online banking for NO reason. Now, they’ve decided …
I have banked with KSC Credit Union now known as Launch Credit Union for many years. Within the last couple of years their service has gone down hill! Now with the COVID excuse it has gotten worse. I been using the drive thru since they no …
I have been dealing with Launch Credit Union for many years. Member Services Rep Connie Chiles has been my “GO TO” representative at my local Rockledge branch. She is knowledgeable, efficient and a tremendous pleasure to work with. Connie …
This credit union is really primitive seriously nowadays you can do everything online I have to make my first loan payment and I cannot do it they told me that I have to go to the branch to set up an online account i ask them if there was …
The people are awesome but the online banking leaves a lot to be desired. We have been customers since 1987 and were at one time very pleased, but now with online banking, not so much. The credit union needs to get up to date with the …
Buyer beware should be listed in big bold letters on all the Launch GAP (guarantee asset protection) insurance information. I bought this product with the understanding that it would cover the vehicle over the course of the loan term. If …
In was in the Titusville branch on 5/11 with several confusing and time consuming banking transactions. Amber, who I understand is a new credit union employee, was extremely professional, took time to explain everything to me, and was very …
I had the pleasure of working with Angela. My family has trusted her with our banking since she was at the Titusville location. Whenever it comes to our banking needs, we always call Angela. She always gets the job done and is so sweet and …
I’ve been with this bank for a couple years. Just for jollies I was reading the reviews here. One thing I noticed is that the people in general who scored it a one, when I looked at their review history, were pretty digital. They either …
Sherri went above and beyond to assist me with my banking needs. She was kind, patient, and her communication skills were amazing. She explained everything well and kept me up to date throughout the process of our transaction. I will continue using Launch for my future banking needs.
Always friendly there. Quick getn the cash out. Everything done efficiently, courteously and professionally.
Was much better when it was federal CU. One teller helping in the lobby today and she’s been helping someone for a half an hour. Seems its no longer about the customer. I can speak.only for Merritt Island. Wait and wait. Looking to take my loot somewhere else.
Screw this place. Had money here for many years. Tried to borrow twice. Magically this is the only place that’s ever wanted me to have a cosigner. This recent time the loan was only for 20% more than what was in my savings account. So you can make money off my money for years but God forbid I try to borrow some that money back.
I worked with Angela at the Space Force branch and I couldn’t be more pleased with her professionalism, patience with me when I needed explanations on certain things. She was always kind and quickly got me what I needed when I needed it. …
Anytime I need a loan or member service help I call Danielle @ Merritt Island. She is knowledgeable, friendly, and efficient. She always gets back to me quickly and takes care of my needs. She is one of the few I trust at Launch.
Recently purchased a car and my loan is with this bank. I wanted to set up online banking so that I one had the convenience of paying my auto loan on line and two not have to mail in the payment. In order to sign up you need the account # …
Angela did the finance on the truck I purchased last August, she went out of her way to ensure I was satisfied. She is currently working on the finance for my new truck. Angela, Kendy, and Lori are so polite and helpful I literally drive …
I’ve always liked this credit union. Been with them since i was 17 years old. But their new app is terrible. I’m self employed and have several personal checks all week. Since they changed their app 9 times out of ten i can not do …
Most horrific financial institution I have ever been involved with. Their digital banking is is not accurate at all, which will allow your account to overdraft. When you call them on it the only thing they say is well we know but oh well …
The lady working at the teller window is either racist, doesn’t like military. For one she does not know the that New Mexico is apart of the United States. They have no management on site to talk to. Go to any other location first
Debra Brooks was kind and patient through the process of obtaining a vehicle loan for our daughter, and when opening a new account. She answered all questions without hesitation and was eager to help.
I just opened a savings account and was approved for a car loan. Interest rate is very good. Danielle was very friendly, courteous and helpful. She answered every question I had. Everything went very smoothly. This was my second …
I want to express my appreciation for LCU employee Brandon. We had multiple transactions to take care of, and he handled them all. He is very knowledgeable and friendly. I will definitely seek him out if I need additional assistance at this branch.
Always friendly there. Quick getn the cash out. Everything done efficiently, courteously and professionally. Screw all y’all who don’t like my Merritt Island Launch Credit Union bank workers!!!
I want to call out the exceptional service that both Angela and Kendy provide at the E & L branch at CCSFS. From Normal banking to helping me understanding signature guarantees on stock forms, the willingness to provide help and solve …
Kendy was extremely helpful in providing services for me to establish a new account as well as conduct a personal transaction. She was amazing, as was the branch manager and other teller. Such a friendly and helpful staff! I highly recommend opening an account if you don’t already have one!!