LCUB goes the extra mile to provide the highest quality services, using advanced technology to deliv See more
Read More| Thursday | 8AM to 5PM |
| Friday | 8AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 5PM |
| Tuesday | 8AM to 5PM |
| Wednesday | 8AM to 5PM |
7698 Creekwood Park Blvd, Lenoir City, TN 37772
awful customer service, continually given wrong information.
Nice
Great friendly staff. Especially grateful for the help when falling behind due to Covid. Worked with me on my balance. Always gets things up and running quickly after outages.
Zero stars. Virtually no customer service! If you have a problem you’re out of luck! Never experienced such poor service! Can’t get through on the phone, holding for an hour to speak to an incompetent service representative. No way to communicate on website either!
Why do they not call people or leave note on door if a leak is detected my mom’s leak was detected March 13 and when she received bill it was high for April customer service said they do not call people water is to precious to waste …
Very difficult to sign up for service. In this day and age, one would think they could have an online process. Making me go to the office in person in a huge health risk.
Any MINOR weather event causes the power to go out for hours. There are never any updates about when it will be restored.
If your moving to the area make sure you are out of LCUBs control zone. They cannot keep the power going to save their lives in karns. Twice a week during windy or snowy times. VERY UNRELIABLE.
Zero stars. I have lived in Hardin Valley for 12.5 years now under LCUB service. If it rains, we lose power. This could be 3 or 4 times per month, 3 or 4 times per week, or like today, 3 times thus far. …
I don’t typically like to write poor reviews, but our house/neighborhood is experiencing the 5th power outage in an 8 day period. Inexcusable. …
I can only give one star because of the way I’ve been treated. When I first signed up for service, he denied me because my lease was between me and my landlord as an individual, but the tax documents on the property listed it as being owned by a company. And since signing up I feel I have been cheated several times.
Just wondering what the lunch hours are, I’ve been on hold for three different departments trying to get ahold of anyone for a total of 2 hours. They are sure quick to collect on their payments but slow or completely nonresponsive when they are needed.
Hello everyone, if you happen to read my review please help me share this to raise awareness. I called and sign up to have an irrigation meter installation, spoke to the staff and make my payment. They went out and performed the service …
Recently replaced be heating and cooling system and noticed a huge drop in my bill. Now all of the sudden my gas bill is 3 times the norm, charging me more than all other utilities combined. When I called to ask about it, I was told that …
Wish they would quit sending me 300.00 bills. I sit in the dark now. What else can I do?
LCUB driver parked his truck at a blind curve (the ridge going up beals chapel). Literally a shoulder right there, AND a road so you don’t need to park your car in the road. Accident waiting to happen!!!!
I want to cry. LCUB has been so amazing. We’ve been having issues with our storm drains for over two years with no help from Lenoir City to get it fixed. Yesterday instead of just flooding it also blew sewage everywhere. Lenoir city …
Terrible blips in power all the time. When called and spoke to most unhelpful person EVER she indicated it was our circuit breakers. I told her funny as how can my circuit breakers cause my neighbors to also lose power. LCUB is horrible.
What Kind of company has has no way to setup service online if moving to the area in 2022? LCUB that’s who. I have been trying to setup service before moving and it has been a hassle as they want mailed paperwork or to come by their office in a State I dont live in yet. Hey LCUB the internet exist use it for new customer setups!
I have always been treated fairly when calling or dealing in-person with LCUB employees. They have responded quickly if I have a problem with water or electric and have always been courteous when I call them. Even if it’s only to ask a question, I’ve never felt they were impatient or annoyed with me for calling.
Crooked monopoly that will charge you the same outrageous amount whether you’re home everyday using multiple power sources or out of town with nothing on or plugged in for a month. They also replaced the water pipes in the road in front of …
It is truly a shame that your facility does such a poor job representing the values of the ?great state of Tennessee. I come here to deliver materials so you can perform your duties, but you can’t be bothered to provide and form of …
Threatening to turn off my power after THEY were disorganized and couldn’t process a simple change in address. All bills have been paid and clearly documented in my billing statements and bank account – yet collections says “well our …