My service was not good terri L shackleford has been sleeping and spending time with him and he works for the same company what a shame. This man is my husband of 27 years.
2 delays and broken promises later.. I can’t return to school and complete my assignments or continue to run my small business. Costumer service can’t connect me with anyone who can actually make decisions.
my mom bought me a computer from you guys for school and it survived for half the school year!!!! it was a Lenovo IdeaPad and it continues to show a crash screen and it was dumb!
This is the worst product I ever purchased, I have had the pleasure of owning their Lenovo Flex 6 laptop for 3 months and used it 3 times to send a email and now it does not work.I called into their customer service department and they send …
On February 6, 2014, I purchased a 24″ screen desktop that stopped working on July 10. WorldWide Tech people tried to repair it but needed an additional part. On July 22, I received a call from Meg in the Philippines, whose English skills …
Lenovo company is not providing mobile charging battery of Motorola X play model XT1562 ti any authorized store in Bangalore Karnataka, India since last 8 months
This is a review about your employees outside work. Using the company name to make reservations. A company dinner that was on a company card but didn’t tip the waitstaff even 15%. Doesn’t look good for business……..Negative 1 star
This company makes a good product until you need service. Customer services is non existent. I would tell your friends, family and company if your product fails you will fall in a big hole of wondering what happen to your product. Would NOT BUY THIS BRAND!
I would NEVER BUY A PRODUCT FROM THIS COMPANY _ THE product was junk and expensive and ZERO customer service – NEVER BUY A LENOVO. I “thought’ this company had a good reputation – but see all the hundreds of disappointed customers – if i …
Disgusting return policy. Never used, still box sealed. And still wants 15% restocking fees + shipping. Shipping is ok but 15% comes out to be $114 for me. Insane. Did not honor my request to waive the fees.
I tried to get a refund because UPS could not deliver the package in seven days, and Lenovo is going to hold my refund until they receive the item back from UPS….tomorrow.
They’re quick to take your money, send you faulty preloads, and then you can’t speak to someone in the United States to initiate the refund process. It’s “someone will call you back”.
Lenovo used to be a decent product with good reliability, not anymore. Product was defective and Lenovo would not stand behind the product. I won’t buy another Lenovo product again.
I am kamal
i wan t to say that the technical support of lenovo care is very poor, specially in india,the customer executive having negative response. they dont listen ur …
Horrible!
“Customer service” is a concept they do not understand. Bought my first – and last – laptop on 06/15/20 and it died on 10/26/20. After hours on hold with T/S, I …
Do not buy Lenovo products. They are obsolete before the warranty is over and they will not stand by their warranty. What good is a warranty, or a product, that can’t be used before the warranty even expires. Lenovo is a waste of money.
Would not purchase. Horrible Customer Service. Computer stopped working after using 6 months of use. 3 months and still waiting for replacement. Shame on Best Buy for selling garbage.
Worst customer service ever! I own 2 Lenovo’s but I won’t buy another and I don’t recommend their products to anyone due to their lack of flexibility and poor customer service. Zero stars.
abysmal service, the reps don’t know where you file a complaint, call the headquarters number they only have options of sales and service, search for “complaints” and you get routed to their product sales under “compliant” !
Horrible product, support is not existent and rude towards me. If you’re having trouble with your product and you are lucky enough to get through and talk with them, you’ll not be able to understand what the hell they are talking about …
Took a chance on the Lenova laptop – not a bad laptop, very light and fast – not bad customer service. of course, everyone in west is worried about what spywares china puts into their tech…. can only guess at that, but the laptop seems worth it 😉
after having problems with my computer I did call customer service and they cant do nothing but to hang the phone on customers because is out of warranty for 3 days Lenovo is not going to make one more penny out of my pocket . After paying $2000.00 for a computer that honestly not worth it I have better service with other competitors
I recently purchased a server for a client. The sales associate was wonderful and very helpful. The equipment was also very high quality. The after sales support was absolutely awful. If you guys had domestic (english speaking) support reps …
After a two weeks’ wait, Lenovo shipped me a broken desktop. When I called the customer service, they didn’t apologize or regret. Instead, they tried to charge me for the return. …
Desktop less than three months old company one year warranty only covers hardware. I was told I needed to purchase software warranty. I RECEIVE message “RECOVERY your PC needs to be repaired. ERROR CODE 0xc0000185 use recovery tools”. …
I bought a Lenovo desktop computer in Hermosillo, Sonora México, in OFFICE MAX, this on January 18th, but by february 9th the computer broke down.
I called the service center which is in Colombia, with the company´s toll free …
I initially had no problems with my Lenovo. The Windows 8 took some getting used to, but it was fine. It was about 4 months in that it started having wireless issues. I tried everything from drivers to settings and was unable to fix it. …
What an incredible experience! Never had I wasted so much time to end up with nothing but problems. I thought IBM was a trusted company with a reputable and reliable history, guess I was wrong. I have been dealing with over 15 different …
I would give zero star if I could. These bad Chinese management brings horrible attitude and ways of treating customer from China to US. They charged me whopping 15% restocking fee for return even if it’s a defective product. Never buy from Lenovo.
Try this. Call their customer service. Ask a question that requires more than the agent simply reading off what is available to them on a cue card. I made a recent purchase that required customer service. I called three times, one to …
Lenovo makes extremely good laptops. I recently bought a Lenovo G510 with Intel Core i5. It is very fast. My friend recently bought an HP Pavilion for about the same price, and the difference in speed and keyboards are not comparable. Way to go!
I have a fantastic Lenovo laptop – only way I could get the 16GB I needed – was to buy Lenovo – laptop purchased in 2016. Have a desktop purchased in 2017. Both are great!! Very nice ppl on Chat on the web site also. My laptop cost less …
Its been over 10 months since my yoga 900 was working. The computer has been to two different services departments and is still not working. Lenovos customer service is horrible. Don’t buy an Lenovo. Trust me and all the negative reviews. This has been an absolute nightmare.
My laptop battery died 2 months after I bought it I had to send it for repairs and after waiting for 2 weeks they sent it back the same way they didn’t do anything.
I bought a LONOVO all in 1 desktop and have had issues with it picking up a wifi network. I was on the phone for 1.5 hrs and they said someone would call me to schedule a tech apt. When they called, they tried to keep me on the phone again. …
I was informed that my case was elevated and a manager would call me back in 3 days. Its been 10 days now and no one called me back. I called Lenovo to inquire. They informed me that my case wwas elevated but no manager has been assigned yet. This service is a joke!!!!!
Have several of the ThinkCentre Tiny in one’s with the M73 w/i5 processor….FANTASTIC piece of equipment!! The quality is far superior to the competition and performance is great. During the research and purchasing process the tech support …
Customer service hung up on me twice after having me on hold for 45 minutes for a broken ideapad that’s less than 6 months old…sent in for repair…sent back broken and this is what I get. …
I hate to make negative reviews, but my experience with lenovo has been frankly quite bad. I bought the y_40_70 and got it at the end of December and its battery stopped working at the end of February (only 2 months later). They thought it …
**BUYER BEWARE**Lenovo Computers – I tried to order a laptop computer for work from Lenovo over 2 weeks ago. When I made my order the “ships by” date said “within 9 days”. I thought this was reasonable, so I ordered the machine. A few days …
I sent my laptop in for repairs. Everyone I talked to were very nice. They received the computer and reported back by email that they got it. The email said they would notify me with a tracking number when the computer was sent back. This …
I am Hardik Mehta, Esq. from India. To begin with I had purchased a desktop worth Rs. 75,000/- bearing serial No. S100FRA8 and Model No. F0AU00F6IN. The Invoice date is 14.12.2015, but the machine got installed on 16.12.2015, Wednesday at …
I bought a Lenovo Yoga Hd 10 Tablet. after 2 of them failed I asked for my money back. it has been over 2 months now. finally received $40.00 dollars back still waiting on over $390.00 …
My Think Pad Helix hasn’t worked well from day 1!!! Went round and round with support, on the phone for 20 plus hours trying to fix the problem, eventually Lenovo had me mail it in only to send it back not fixed. Now my support rep will not return my calls or email… I am at a loss of $1600.00. I would not recommend them to anyone.
Sadly, I give this place a 3 star due to Customer Service, the product was great but again, the service was not as cooperative as I thought it would. I had to make a phone call this afternoon so I can get help with an issue on the Lenovo …
I am located overseas – Middle Europe. I have terrible experiences with Lenovo laptop. It was almost 1200,- USD laptop and top cover crack after few weeks. (I have very good bad for it). After few months, after some MS update, it stopped …
Too Bad They Don’t have Negative Stars. Go to my Facebook page ” Lenovo Company Sucks” . My laptop that is 5 months old continues to break down and Lenovo gives me the run-around about it. …
A few months ago I purchased one of their PC/Tablet products. The features were misrepresented on their website and I used that information to make a purchase. Had I known the facts I could have made an informed buying decision rather than …
Called tech support got actual instructions on how to troubleshoot when it didn’t work I called back. I was very clear I didn’t expect anything from them because my product was outside of the warranty but I needed to know what else it could …
My 80-year-old mother‘s computer had a monitor issue while under warranty. First I had to mail it at my own expense to them for repair. When I came back the issue was worse. I asked them to replace it, and they refused. Now I have to wait …
most horrifying company I have ever dealt with. My yoga 700 screen cracked and after 2 weeks. they have now had my computer for 3 weeks and the reps can tell me nothing about the repair status. it is like a black hole dealing with Lenovo. read other reviews and you will NEVER purchase from this company
I love the computer. I hate: Having to have a Lenovo account in addition to my Microsoft account. Too many accounts wanting too much personal info! I hate pop-up notifications and the Lenovo-vantage or whatever TF it’s called. I hate not …
I bought the YOGA710 laptop 18 months ago, I live in Argentina and in our country you doesn’t even have a real customer support. Your company send me to TECHCOM SRL telling that you are not responsible for the attention there. You be just …
Absolutely worst service ever. Spend like 10 hours on the phone back and forth with these people because they punched in the order wrong and swapped our order with someone else, charging $2000 for a dinky $600 E series laptop. …
One of the worst company in Warranty I sent the laptop twice , first they send it back with a lot of scratch because of bad package , second they did the same with second chance there was another scratch ON THE TOP COVER, the customer …
I have had the worst consumer experience imaginable with Lenovo. I purchased an Idea Pad which was defective, after haggling for several months, they took the machine back for refurbishing and returned a still non working machine. It is …
Order a laptop on 7/26/2017. Received an email on 8/3/2017 saying the laptop I ordered was no longer available and offered me a replacement which was a downgrade from what I ordered. When I called customer service to see if they would …
Terrible warranty support. Failed PC held by them for several weeks with little meaningful communication or attempt to resolve. Incredibly frustrating. Their system for processing repairs seems to be very poorly operated, based on my …
I purchased a Lenovo Yoga 910 computer 15 mths ago. Nothing but problems. Purchased it at Best Buy and have brought it to Geek Squad numerous times not to mention 800 telephone support from them. A few of the issues, I was unable to …
Bought a Lenovo Y50 UltraHD Touch from Lenovo (their website) – came in, laptop looked beautiful and worked great for 3 weeks!! Then one evening I go to use it and *poof* something fried and a cloud of smoke comes out the laptop. – No …
If I could give less a star, I definitely would. This is worst customer support company I have never seen in my life as well as warranty support. On 31 MAY 2018, laptop’s keyboard stop working. I gave a call to customer service about the …
WORST customer service. I have been waiting 3 months for a laptop, then they canceled the order because of backordered parts. They asked me to reorder in the beginning of the following year (which would be an additional 2 months from the 3 …
Worst repair service ever. My new unit (less than a month)has been held hostage for a month. All I get each time I contact them is someone will get back to me in 24 hrs. No info on the repair. I cannot even give them a star. Plus when I …
I bought my ideapad330 one month ago and yesterday it froze up. When I called customer service, the rude man told me that it was a software problem and was not covered by my warrant. I was offered to pay 70$ for a warranty on software that shouldn’t be broke in the first place🤬 …
DO NOT order from Lenovo and expect any customer service. I placed two orders back in November of 2020, they stated that once my tax exemption paperwork was on file, they would refund the money. Since then, the Dawanas King, North …
At first I really liked my computer, then after 10 months it stopped working and I had to send it in for repair. They promised me I would have it back within 10 business days, however they kept it for over a month. After hounding customer …
I have NEVER had such a horrible experience. I bought a computer that didn’t work, sent it back, received the replacement, but the DVD drive didn’t work. I ordered the DVD drive and was told it would be here in a week. Week comes. No …
I for the last year have had a client using Lenovo products, and while I have always found their product sufficient I am never able to use their website to configure or order products from them. I have provided this feedback to them several …
I purchased a Lenovo Laptop 1 1/2 years ago and sorry to report, the main mother board died. Of course this happened after the one year warranty expired. When I called customer service, I was told…”sometimes these laptops arrive at the …
Horrible customer service. I purchased an Idea Pad in February 2018. So far, it has had 2 issues that required warranty replacement or repair. For the most recent issue (screen going black during use), the laptop was sent to the Lenovo …
I ordered my Thinkpad on 10/28/2019, and Lenovo authorized my card, 1-3 business days for shipping Lenovo wont ship my laptop. Lenovo Customer service is a joke my unit was suppose to ship on 11/6/2019 and today; 11/12/2019 they wont …
verified availability of a laptop after problems w Dell. Placed order and after 2 weeks of calls and emails was told Lenovo was shipping in 5+ months and sorry for accident!!! Liars are bad!!
Does not honor their warranty. I sent my YogaBook in for repair well over a month ago, promised 9-day turnaround. They say they’re still waiting for it (USPS confirms delivery). I have contacted them over 7 times and I get a different …
This is the worst company to buy a laptop from. I just would like to say that if you are considering buying a laptop from this company please re consider. After dealing with there warranty support and case managers I would say don’t expect …
Never buy a product from these people. They are glorified scam artists, I bought a brand new laptop from them and the screen stopped working after 3 months of use. I took it to get warranty work twice and they seem to have just lost all …
I ordered online on 08/10/19 and yet my laptop has still not shipped. All if the representatives I have talked have no idea why it has not shipped. However, I had one tell me it was because my laptop was extremely popular and that is why it …
(edit) They pushed the ship date out even further. They pushed it out so far that US trade law MADE them offer me a cancellation. This company is a damned mess! …
I wouldn’t know anything about their products because it was impossible to order from Lenovo. Short story is Lenovo’s customer service won’t do anything to help you. Long story, I tried to purchase a laptop, and they cancelled the order …
Never order from Lenovo. I placed an order on September 17 for a desktop computer. They sent the computer but the options were wrong. They sent a second computer with the wrong options. Now it is October 21 and I find out they still …
I have never tried so hard to give a company $3500
Nor have I ever had such a poor customer service experience.
I could state facts that would make Lenovo look absolutely horrible. But I am …
Had three years of good experiences with my Lenovo Yoga 900 and the on-site repair was pretty good too. But I recently had to send the machine in for a depot repair, and I’ve been without my laptop for three weeks now! Still no answer from …
I currently own three Lenovo products. Two are out for repair. That should tell you about the durability of their products. Both products are less than a year old. Aside from the flimsiness they never have the repair parts in stock. So …
I have not had nothing but trouble from day 1 ordering a computer from Lenovo. I put an order in and then 3 days later decided to upgrade the system. I called back to upgrade the original order. I paid $200 more for the upgraded version. …
Lenovo products are nice if they work. If anything doesn’t work properly, Lenovo support is terrible. I purchased 5 Lenovo computers for my small business, one didn’t work. I literally got transferred 7 times to different departments. …
Never buy a Lenovo! Terrible customer service!! I can’t express this enough. My $2,300 laptop totally melted down after only 10 months. It cost me $98.84 to ship it back to them on Sep 14, and they’ve had it now since 9:30 a.m. Sep 20. …
I have had a similar experience as other posters in this review section. I bought a brand new Lenovo Yoga 930 from Best Buy in late 2018. I immediately noticed that it had 4 hours of battery life instead of the 12 hours advertised. I went …
If you are lucky enough to get a Lenovo product that actually works be extremely grateful because if you ever have to send it in for repairs you may never see it again. The first time I sent it in they kept it for over a month and when it …
I bought an IdeaCentre AIO 5i (27”) computer in late November 2020 and experienced it locking up with a black screen numerous times within the first week. January 22nd, it DIED! Purchased the Premium Coverage and now being told that it will …
Takes forever to receive any order you place. Now, my husband lost the charger for his Yoga. I ordered one a week ago, received the box and there was a stylus instead of the charger. Called cust service (what a joke) and it took an entire …
I would provide a 0 if I had the option…the worst customer service and company I have ever experienced…..I sent a brand new computer to have it repaired under warranty and they sent it back with a gaping scratch on the cover from one …
Lenovo Customer service isn’t horrible. Laptop needed to be repaired after 3 months. After sending it in for repair it was lost and they ever followed up. Spent hours on the phone. All said I would receive an update in 24 hours with no follow up.
I bought a thinkpad on Oct 6 2020. It came incorrectly configured, no camera. Customer service is supposedly sending me a replacement, they sent emails with the order nrs, return shipment nrs and the labels. They have never shipped the …
Lenovo must be in trouble. Their “escalation department” has been suspended or sequestered because they have too many cases to manage. Their “customer service” uses the power of hold and disconnect to avoid customers. Their “corporate …
Our 2019 Lenovo Ideapad 81XH laptop stopped working a few weeks prior to their 1 Year warranty expiration, luckily. We sent it back to Lenovo for repair on Oct 23/20 to Houston, TX. They have had it since Oct 27/20. I have called 3 times …
This company will lie to you and waste your time. They will take your money send you a trash product and then do nothing to hold to their next day service warranty. Do yourself a favor and buy a fake plant or something. Because it’s a whole …
Absolutely horrible warranty service. Defective laptop didn’t even work for two months. Wont even boot up. Then said they don’t replace devices but will fix it at no cost… I guess they’re idea of fixing it is giving us the run around. …
Absolutely the WORST customer service! I’ve been bounced around for 10 days trying to place an order. No one takes ownership of the issue. Each representative tells a different story. Finally, I asked to speak with a supervisor. I was told …
Horrible customer/warranty repair service. They’ve had my daughters Legion laptop for nearly four weeks. No updates via email or calls. Nothing. Have called them four times and they always say we’ll “get an update email in 24 – 48 hours”. Never get one. This company sucks out loud. If I could give them negative stars, I would.
The worse EVER Customer Service! The website site looks great and inviting – the sales staff promises and promises–However. when there is an issue or problem–Look out- they are no where to be found, or contacted. Thy also use false gift …
ATROCIOUS so-called ‘customer service’. Over 5 weeks ago I requested a replacement charger for my Chromebook under warranty. The chat rep was so distracted, I had to keep asking constantly if he was still there. Two weeks latwr, when I …
I wish that I had read these reviews before purchasing my Lenovo Yoga C930!! Purchased this laptop in Feb. 2019. 6 months later it would not keep a charge. Now it will not stay on without being plugged in.. and shuts off randomly. …
This company is the worst ever, their customer service is not worth a tinkers dam and to tell you the truth, I through the thing into the rumpke trash barrel and said to myself to never trust this company again, pure liars and cheaters in every way
Very poor quality products. Very poor support staff. I bought a very expensive laptop some time ago (yoga9i). It broke after a while and unfortunately I am not satisfied with its support at all. It has a lot of rude employees. I do not …
I paid for home service. Rep. George: Finally showed 5 hours late, and left without doing any work. Lied about reschedule. Lenovo asking for email (knowing laptop is not working). 15 calls: Can’t reach anyone. Horrible service…
Ordered a $2500 laptop from Lenovo…paid extra for next day shipping…it didn’t come…left town for two weeks…ups put it at a holding facility which was an auto zone store…went there to pick it up…it was not there…Lenovo said they would look …
Having a nightmare trying to get a credit from an order that i cancelled. I have been getting the run around and am considering a lawsuit with punitive damages. The credit request is only $31.94. This has been going on for over 3 months. I …
Don’t buy Lenovo products, they are junk, support is bad and customer service is non existent! I purchased a Legion 5i (17”) with GTX 1660 Ti 81Y80005 US for $1,209.46, so it wasn’t a cheap laptop by any means. Within 6 months the blue …
Greatest place to work in RTP.
Wonderful product. X1
Doesn’t start and no tech support
Great building, very nice people.
I hear it’s a great place to work!
They make awesome computers, tablets, etc.
The absolutely WORST product and customer service.
if you want to visit they have to print a name badge
You are lucky if you work here. Parking is super easy.
Excellent service. Love Lenovo.
Great people and great technology! Had a fun time visiting!
never had a problem with your computers. NEVER thank God
Bad computers, bad specs, bad desktops. But the phones seem good.
Everyone who works here is so nice and they are very organized . Beautiful Locations also
Very bad customer service, issues with a brand new computer and had to pay for software issues, shame !!!!
4 repairs in 4 months. At least they are consistent.
I don’t work here but I hate Lenovo for making LanSchool Web Helper.
Love this place and I love there thinkpad laptops and the quality of the products
So great products with high quality during Pandemic for Kids.
No with repair issue
The call back system is a farce. It is impossible to get in touch with these people. Even when they call you back you go on a long hold.
The cafeteria food is not that good, but you are kinda stuck to eat if you work there. The office space is great
Pay good money for your product call and call no one will help at all so that being said this is my 5 the and last
Customer service bargaining and then cancelling the order without a discount they promised… what a waste of time.
Lenovo makes very good product because it makes amazing products which can be buyed with low price
Lenovo is the best computer I ever had! Thank you for such an amezing products. 😉
I have been using a thinkpad t410 for 3 years now it is still very strong!
Fantastic place. As a Lenovo business partner it’s great to see how they do what they do to support us.
My service was not good terri L shackleford has been sleeping and spending time with him and he works for the same company what a shame. This man is my husband of 27 years.
2 delays and broken promises later.. I can’t return to school and complete my assignments or continue to run my small business. Costumer service can’t connect me with anyone who can actually make decisions.
If you’re having issues with your machine; give them a call and find out how fun it is to navigate through their menu with the keypad. LOL
Great place to learn, grow, and be part of an innovative Team working on exciting projects.
Very poor; screen goes black, sometimes loosing data.. Customer service worse. Hours on hold OK, called dropped 3 times, they never called back.
worst company ever
worst warranty ever …
my mom bought me a computer from you guys for school and it survived for half the school year!!!! it was a Lenovo IdeaPad and it continues to show a crash screen and it was dumb!
This is the worst product I ever purchased, I have had the pleasure of owning their Lenovo Flex 6 laptop for 3 months and used it 3 times to send a email and now it does not work.I called into their customer service department and they send …
On February 6, 2014, I purchased a 24″ screen desktop that stopped working on July 10. WorldWide Tech people tried to repair it but needed an additional part. On July 22, I received a call from Meg in the Philippines, whose English skills …
Although their remote access solved my problem it created another! My bank account was compromised for over $3000 as a result.
Lenovo company is not providing mobile charging battery of Motorola X play model XT1562 ti any authorized store in Bangalore Karnataka, India since last 8 months
This is a review about your employees outside work. Using the company name to make reservations. A company dinner that was on a company card but didn’t tip the waitstaff even 15%. Doesn’t look good for business……..Negative 1 star
Lenovo has good hardware but a really bad support. They don’t respect customers. Really!
This company makes a good product until you need service. Customer services is non existent. I would tell your friends, family and company if your product fails you will fall in a big hole of wondering what happen to your product. Would NOT BUY THIS BRAND!
I would NEVER BUY A PRODUCT FROM THIS COMPANY _ THE product was junk and expensive and ZERO customer service – NEVER BUY A LENOVO. I “thought’ this company had a good reputation – but see all the hundreds of disappointed customers – if i …
Disgusting return policy. Never used, still box sealed. And still wants 15% restocking fees + shipping. Shipping is ok but 15% comes out to be $114 for me. Insane. Did not honor my request to waive the fees.
I tried to get a refund because UPS could not deliver the package in seven days, and Lenovo is going to hold my refund until they receive the item back from UPS….tomorrow.
They’re quick to take your money, send you faulty preloads, and then you can’t speak to someone in the United States to initiate the refund process. It’s “someone will call you back”.
Lenovo used to be a decent product with good reliability, not anymore. Product was defective and Lenovo would not stand behind the product. I won’t buy another Lenovo product again.
Funny the only good comment was from a Lenovo employee 🙁
I shall be registering a poor review shortly of my own if Lenovo does not …
I am kamal
i wan t to say that the technical support of lenovo care is very poor, specially in india,the customer executive having negative response. they dont listen ur …
Horrible!
“Customer service” is a concept they do not understand. Bought my first – and last – laptop on 06/15/20 and it died on 10/26/20. After hours on hold with T/S, I …
Do not buy Lenovo products. They are obsolete before the warranty is over and they will not stand by their warranty. What good is a warranty, or a product, that can’t be used before the warranty even expires. Lenovo is a waste of money.
Would not purchase. Horrible Customer Service. Computer stopped working after using 6 months of use. 3 months and still waiting for replacement. Shame on Best Buy for selling garbage.
Worst customer service ever! I own 2 Lenovo’s but I won’t buy another and I don’t recommend their products to anyone due to their lack of flexibility and poor customer service. Zero stars.
abysmal service, the reps don’t know where you file a complaint, call the headquarters number they only have options of sales and service, search for “complaints” and you get routed to their product sales under “compliant” !
Horrible product, support is not existent and rude towards me. If you’re having trouble with your product and you are lucky enough to get through and talk with them, you’ll not be able to understand what the hell they are talking about …
Took a chance on the Lenova laptop – not a bad laptop, very light and fast – not bad customer service. of course, everyone in west is worried about what spywares china puts into their tech…. can only guess at that, but the laptop seems worth it 😉
We love Lenovo. They treat their employees and customers so well.
after having problems with my computer I did call customer service and they cant do nothing but to hang the phone on customers because is out of warranty for 3 days Lenovo is not going to make one more penny out of my pocket . After paying $2000.00 for a computer that honestly not worth it I have better service with other competitors
I recently purchased a server for a client. The sales associate was wonderful and very helpful. The equipment was also very high quality. The after sales support was absolutely awful. If you guys had domestic (english speaking) support reps …
After a two weeks’ wait, Lenovo shipped me a broken desktop. When I called the customer service, they didn’t apologize or regret. Instead, they tried to charge me for the return. …
Desktop less than three months old company one year warranty only covers hardware. I was told I needed to purchase software warranty. I RECEIVE message “RECOVERY your PC needs to be repaired. ERROR CODE 0xc0000185 use recovery tools”. …
I bought a Lenovo desktop computer in Hermosillo, Sonora México, in OFFICE MAX, this on January 18th, but by february 9th the computer broke down.
I called the service center which is in Colombia, with the company´s toll free …
I initially had no problems with my Lenovo. The Windows 8 took some getting used to, but it was fine. It was about 4 months in that it started having wireless issues. I tried everything from drivers to settings and was unable to fix it. …
What an incredible experience! Never had I wasted so much time to end up with nothing but problems. I thought IBM was a trusted company with a reputable and reliable history, guess I was wrong. I have been dealing with over 15 different …
I would give zero star if I could. These bad Chinese management brings horrible attitude and ways of treating customer from China to US. They charged me whopping 15% restocking fee for return even if it’s a defective product. Never buy from Lenovo.
Try this. Call their customer service. Ask a question that requires more than the agent simply reading off what is available to them on a cue card. I made a recent purchase that required customer service. I called three times, one to …
very bad customer services!
the laptop rec’d defective
i got a laptop C930 yoga $1600, we rec’d with screen problems, the replacement …
Lenovo makes extremely good laptops. I recently bought a Lenovo G510 with Intel Core i5. It is very fast. My friend recently bought an HP Pavilion for about the same price, and the difference in speed and keyboards are not comparable. Way to go!
I have a fantastic Lenovo laptop – only way I could get the 16GB I needed – was to buy Lenovo – laptop purchased in 2016. Have a desktop purchased in 2017. Both are great!! Very nice ppl on Chat on the web site also. My laptop cost less …
Hi,
I am writing to comment about the service of lenovo laptop in the Megalink …
Its been over 10 months since my yoga 900 was working. The computer has been to two different services departments and is still not working. Lenovos customer service is horrible. Don’t buy an Lenovo. Trust me and all the negative reviews. This has been an absolute nightmare.
My laptop battery died 2 months after I bought it I had to send it for repairs and after waiting for 2 weeks they sent it back the same way they didn’t do anything.
I bought a LONOVO all in 1 desktop and have had issues with it picking up a wifi network. I was on the phone for 1.5 hrs and they said someone would call me to schedule a tech apt. When they called, they tried to keep me on the phone again. …
I was informed that my case was elevated and a manager would call me back in 3 days. Its been 10 days now and no one called me back. I called Lenovo to inquire. They informed me that my case wwas elevated but no manager has been assigned yet. This service is a joke!!!!!
Have several of the ThinkCentre Tiny in one’s with the M73 w/i5 processor….FANTASTIC piece of equipment!! The quality is far superior to the competition and performance is great. During the research and purchasing process the tech support …
Customer service hung up on me twice after having me on hold for 45 minutes for a broken ideapad that’s less than 6 months old…sent in for repair…sent back broken and this is what I get. …
I hate to make negative reviews, but my experience with lenovo has been frankly quite bad. I bought the y_40_70 and got it at the end of December and its battery stopped working at the end of February (only 2 months later). They thought it …
**BUYER BEWARE**Lenovo Computers – I tried to order a laptop computer for work from Lenovo over 2 weeks ago. When I made my order the “ships by” date said “within 9 days”. I thought this was reasonable, so I ordered the machine. A few days …
I sent my laptop in for repairs. Everyone I talked to were very nice. They received the computer and reported back by email that they got it. The email said they would notify me with a tracking number when the computer was sent back. This …
I am Hardik Mehta, Esq. from India. To begin with I had purchased a desktop worth Rs. 75,000/- bearing serial No. S100FRA8 and Model No. F0AU00F6IN. The Invoice date is 14.12.2015, but the machine got installed on 16.12.2015, Wednesday at …
I bought a Lenovo Yoga Hd 10 Tablet. after 2 of them failed I asked for my money back. it has been over 2 months now. finally received $40.00 dollars back still waiting on over $390.00 …
My Think Pad Helix hasn’t worked well from day 1!!! Went round and round with support, on the phone for 20 plus hours trying to fix the problem, eventually Lenovo had me mail it in only to send it back not fixed. Now my support rep will not return my calls or email… I am at a loss of $1600.00. I would not recommend them to anyone.
Sadly, I give this place a 3 star due to Customer Service, the product was great but again, the service was not as cooperative as I thought it would. I had to make a phone call this afternoon so I can get help with an issue on the Lenovo …
I am located overseas – Middle Europe. I have terrible experiences with Lenovo laptop. It was almost 1200,- USD laptop and top cover crack after few weeks. (I have very good bad for it). After few months, after some MS update, it stopped …
Too Bad They Don’t have Negative Stars. Go to my Facebook page ” Lenovo Company Sucks” . My laptop that is 5 months old continues to break down and Lenovo gives me the run-around about it. …
A few months ago I purchased one of their PC/Tablet products. The features were misrepresented on their website and I used that information to make a purchase. Had I known the facts I could have made an informed buying decision rather than …
Called tech support got actual instructions on how to troubleshoot when it didn’t work I called back. I was very clear I didn’t expect anything from them because my product was outside of the warranty but I needed to know what else it could …
My 80-year-old mother‘s computer had a monitor issue while under warranty. First I had to mail it at my own expense to them for repair. When I came back the issue was worse. I asked them to replace it, and they refused. Now I have to wait …
most horrifying company I have ever dealt with. My yoga 700 screen cracked and after 2 weeks. they have now had my computer for 3 weeks and the reps can tell me nothing about the repair status. it is like a black hole dealing with Lenovo. read other reviews and you will NEVER purchase from this company
WORST CUSTOMER SERVICE EVER.
STAY AWAY!!!
I recently ordered a thinkpad for work which was supposed to arrive on Friday …
I love the computer. I hate: Having to have a Lenovo account in addition to my Microsoft account. Too many accounts wanting too much personal info! I hate pop-up notifications and the Lenovo-vantage or whatever TF it’s called. I hate not …
I bought the YOGA710 laptop 18 months ago, I live in Argentina and in our country you doesn’t even have a real customer support. Your company send me to TECHCOM SRL telling that you are not responsible for the attention there. You be just …
Absolutely worst service ever. Spend like 10 hours on the phone back and forth with these people because they punched in the order wrong and swapped our order with someone else, charging $2000 for a dinky $600 E series laptop. …
One of the worst company in Warranty I sent the laptop twice , first they send it back with a lot of scratch because of bad package , second they did the same with second chance there was another scratch ON THE TOP COVER, the customer …
I have had the worst consumer experience imaginable with Lenovo. I purchased an Idea Pad which was defective, after haggling for several months, they took the machine back for refurbishing and returned a still non working machine. It is …
Order a laptop on 7/26/2017. Received an email on 8/3/2017 saying the laptop I ordered was no longer available and offered me a replacement which was a downgrade from what I ordered. When I called customer service to see if they would …
Terrible warranty support. Failed PC held by them for several weeks with little meaningful communication or attempt to resolve. Incredibly frustrating. Their system for processing repairs seems to be very poorly operated, based on my …
I purchased a Lenovo Yoga 910 computer 15 mths ago. Nothing but problems. Purchased it at Best Buy and have brought it to Geek Squad numerous times not to mention 800 telephone support from them. A few of the issues, I was unable to …
Bought a Lenovo Y50 UltraHD Touch from Lenovo (their website) – came in, laptop looked beautiful and worked great for 3 weeks!! Then one evening I go to use it and *poof* something fried and a cloud of smoke comes out the laptop. – No …
If I could give less a star, I definitely would. This is worst customer support company I have never seen in my life as well as warranty support. On 31 MAY 2018, laptop’s keyboard stop working. I gave a call to customer service about the …
WORST customer service. I have been waiting 3 months for a laptop, then they canceled the order because of backordered parts. They asked me to reorder in the beginning of the following year (which would be an additional 2 months from the 3 …
Worst repair service ever. My new unit (less than a month)has been held hostage for a month. All I get each time I contact them is someone will get back to me in 24 hrs. No info on the repair. I cannot even give them a star. Plus when I …
8 WEEKS AND COUNTING to get my wife’s dead, Yoga 800 repaired or replaced under warranty. Ugh! …
I bought my ideapad330 one month ago and yesterday it froze up. When I called customer service, the rude man told me that it was a software problem and was not covered by my warrant. I was offered to pay 70$ for a warranty on software that shouldn’t be broke in the first place🤬 …
DO NOT order from Lenovo and expect any customer service. I placed two orders back in November of 2020, they stated that once my tax exemption paperwork was on file, they would refund the money. Since then, the Dawanas King, North …
I AM PLANNING TO SET MY COMPUTER ON FIRE IN FRONT OF THIS BUILDING. SERIOUSLY.
Unfortunately, I purchased a Thinkpad T480S computer from Lenovo, with 3 years …
At first I really liked my computer, then after 10 months it stopped working and I had to send it in for repair. They promised me I would have it back within 10 business days, however they kept it for over a month. After hounding customer …
I have NEVER had such a horrible experience. I bought a computer that didn’t work, sent it back, received the replacement, but the DVD drive didn’t work. I ordered the DVD drive and was told it would be here in a week. Week comes. No …
I for the last year have had a client using Lenovo products, and while I have always found their product sufficient I am never able to use their website to configure or order products from them. I have provided this feedback to them several …
I purchased a Lenovo Laptop 1 1/2 years ago and sorry to report, the main mother board died. Of course this happened after the one year warranty expired. When I called customer service, I was told…”sometimes these laptops arrive at the …
Horrible customer service. I purchased an Idea Pad in February 2018. So far, it has had 2 issues that required warranty replacement or repair. For the most recent issue (screen going black during use), the laptop was sent to the Lenovo …
I ordered my Thinkpad on 10/28/2019, and Lenovo authorized my card, 1-3 business days for shipping Lenovo wont ship my laptop. Lenovo Customer service is a joke my unit was suppose to ship on 11/6/2019 and today; 11/12/2019 they wont …
verified availability of a laptop after problems w Dell. Placed order and after 2 weeks of calls and emails was told Lenovo was shipping in 5+ months and sorry for accident!!! Liars are bad!!
Does not honor their warranty. I sent my YogaBook in for repair well over a month ago, promised 9-day turnaround. They say they’re still waiting for it (USPS confirms delivery). I have contacted them over 7 times and I get a different …
This is the worst company to buy a laptop from. I just would like to say that if you are considering buying a laptop from this company please re consider. After dealing with there warranty support and case managers I would say don’t expect …
Never buy a product from these people. They are glorified scam artists, I bought a brand new laptop from them and the screen stopped working after 3 months of use. I took it to get warranty work twice and they seem to have just lost all …
I ordered online on 08/10/19 and yet my laptop has still not shipped. All if the representatives I have talked have no idea why it has not shipped. However, I had one tell me it was because my laptop was extremely popular and that is why it …
(edit) They pushed the ship date out even further. They pushed it out so far that US trade law MADE them offer me a cancellation. This company is a damned mess! …
I wouldn’t know anything about their products because it was impossible to order from Lenovo. Short story is Lenovo’s customer service won’t do anything to help you. Long story, I tried to purchase a laptop, and they cancelled the order …
Never order from Lenovo. I placed an order on September 17 for a desktop computer. They sent the computer but the options were wrong. They sent a second computer with the wrong options. Now it is October 21 and I find out they still …
I have never tried so hard to give a company $3500
Nor have I ever had such a poor customer service experience.
I could state facts that would make Lenovo look absolutely horrible. But I am …
Had three years of good experiences with my Lenovo Yoga 900 and the on-site repair was pretty good too. But I recently had to send the machine in for a depot repair, and I’ve been without my laptop for three weeks now! Still no answer from …
I currently own three Lenovo products. Two are out for repair. That should tell you about the durability of their products. Both products are less than a year old. Aside from the flimsiness they never have the repair parts in stock. So …
I have not had nothing but trouble from day 1 ordering a computer from Lenovo. I put an order in and then 3 days later decided to upgrade the system. I called back to upgrade the original order. I paid $200 more for the upgraded version. …
Lenovo products are nice if they work. If anything doesn’t work properly, Lenovo support is terrible. I purchased 5 Lenovo computers for my small business, one didn’t work. I literally got transferred 7 times to different departments. …
Never buy a Lenovo! Terrible customer service!! I can’t express this enough. My $2,300 laptop totally melted down after only 10 months. It cost me $98.84 to ship it back to them on Sep 14, and they’ve had it now since 9:30 a.m. Sep 20. …
I have had a similar experience as other posters in this review section. I bought a brand new Lenovo Yoga 930 from Best Buy in late 2018. I immediately noticed that it had 4 hours of battery life instead of the 12 hours advertised. I went …
If you are lucky enough to get a Lenovo product that actually works be extremely grateful because if you ever have to send it in for repairs you may never see it again. The first time I sent it in they kept it for over a month and when it …
I bought an IdeaCentre AIO 5i (27”) computer in late November 2020 and experienced it locking up with a black screen numerous times within the first week. January 22nd, it DIED! Purchased the Premium Coverage and now being told that it will …
Takes forever to receive any order you place. Now, my husband lost the charger for his Yoga. I ordered one a week ago, received the box and there was a stylus instead of the charger. Called cust service (what a joke) and it took an entire …
I would provide a 0 if I had the option…the worst customer service and company I have ever experienced…..I sent a brand new computer to have it repaired under warranty and they sent it back with a gaping scratch on the cover from one …
Lenovo Customer service isn’t horrible. Laptop needed to be repaired after 3 months. After sending it in for repair it was lost and they ever followed up. Spent hours on the phone. All said I would receive an update in 24 hours with no follow up.
I bought a thinkpad on Oct 6 2020. It came incorrectly configured, no camera. Customer service is supposedly sending me a replacement, they sent emails with the order nrs, return shipment nrs and the labels. They have never shipped the …
Lenovo must be in trouble. Their “escalation department” has been suspended or sequestered because they have too many cases to manage. Their “customer service” uses the power of hold and disconnect to avoid customers. Their “corporate …
Our 2019 Lenovo Ideapad 81XH laptop stopped working a few weeks prior to their 1 Year warranty expiration, luckily. We sent it back to Lenovo for repair on Oct 23/20 to Houston, TX. They have had it since Oct 27/20. I have called 3 times …
This company will lie to you and waste your time. They will take your money send you a trash product and then do nothing to hold to their next day service warranty. Do yourself a favor and buy a fake plant or something. Because it’s a whole …
Absolutely horrible warranty service. Defective laptop didn’t even work for two months. Wont even boot up. Then said they don’t replace devices but will fix it at no cost… I guess they’re idea of fixing it is giving us the run around. …
Absolutely the WORST customer service! I’ve been bounced around for 10 days trying to place an order. No one takes ownership of the issue. Each representative tells a different story. Finally, I asked to speak with a supervisor. I was told …
Horrible customer/warranty repair service. They’ve had my daughters Legion laptop for nearly four weeks. No updates via email or calls. Nothing. Have called them four times and they always say we’ll “get an update email in 24 – 48 hours”. Never get one. This company sucks out loud. If I could give them negative stars, I would.
The worse EVER Customer Service! The website site looks great and inviting – the sales staff promises and promises–However. when there is an issue or problem–Look out- they are no where to be found, or contacted. Thy also use false gift …
ATROCIOUS so-called ‘customer service’. Over 5 weeks ago I requested a replacement charger for my Chromebook under warranty. The chat rep was so distracted, I had to keep asking constantly if he was still there. Two weeks latwr, when I …
I wish that I had read these reviews before purchasing my Lenovo Yoga C930!! Purchased this laptop in Feb. 2019. 6 months later it would not keep a charge. Now it will not stay on without being plugged in.. and shuts off randomly. …
This company is the worst ever, their customer service is not worth a tinkers dam and to tell you the truth, I through the thing into the rumpke trash barrel and said to myself to never trust this company again, pure liars and cheaters in every way
I had heard good things about Lenovo and their warranty services, so I got a YOGA C940 directly from Lenovo’s website around Feb 2020. …
Very poor quality products. Very poor support staff. I bought a very expensive laptop some time ago (yoga9i). It broke after a while and unfortunately I am not satisfied with its support at all. It has a lot of rude employees. I do not …
I paid for home service. Rep. George: Finally showed 5 hours late, and left without doing any work. Lied about reschedule. Lenovo asking for email (knowing laptop is not working). 15 calls: Can’t reach anyone. Horrible service…
Ordered a $2500 laptop from Lenovo…paid extra for next day shipping…it didn’t come…left town for two weeks…ups put it at a holding facility which was an auto zone store…went there to pick it up…it was not there…Lenovo said they would look …
Having a nightmare trying to get a credit from an order that i cancelled. I have been getting the run around and am considering a lawsuit with punitive damages. The credit request is only $31.94. This has been going on for over 3 months. I …
Don’t buy Lenovo products, they are junk, support is bad and customer service is non existent! I purchased a Legion 5i (17”) with GTX 1660 Ti 81Y80005 US for $1,209.46, so it wasn’t a cheap laptop by any means. Within 6 months the blue …
DO NOT BUY A LENOVO YOGA; IT’S JUNK! I would put zero it it was an option.
Lenovo currently has a class action suit against them because the Yoga is …