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I have had some okay experiences going into branches but I just got off the phone with them and even though she gave me my answer. It’s like would it kill you to say “I’m sorry for the inconvenience” or something that tells me you care that …
The only thing good about this place is a low auto loan rate, other than that it’s a headache every time I go here, the way they have my loan set up is the dumbest thing on the planet.. Nothing but problems with this bank, I’m almost done …
Their standerds best repesent a comparsion to Bank Of America, not other credit unions. They don’t post cash, made in person, payments to revolving credit accounts for DAYS, (credit cards, home equity mortgage credit lines) once up to 5 …
Super bad customer service. Try to avoid the call center at all costs! I’ve had to call a couple times and people are either rude and/or don’t want to help. Just got off the phone with someone who seemed distracted the whole time and I kept having to ask if they were still there!
Don’t get a car loan here. They are dishonest with their rates and adjust them up just before you sign the loan, because they know at that point it is a lot of paper work to find a different lender.
Have had no problems. Not sure what all the complaints are about. There are plenty of credit unions in the area to choose from, go. I have an auto loan, credit card, and savings acct. with LCU and so far after almost 3 years still going …
DO NOT call and ask for help with this place! It is like night and day between the tellers and the people in the call centers. My boyfriend and I fell on hard times and fell behind on bills. We fell into a deep hole of overdraft (don’t get …
Awful institution. When we open a checking accout, we were told checks maybe held for 2 days. Well there are exceptions that were not explained.
Instead of 2 days, a payroll check is being held for 7 business days. The bank …
I switched my kids’ accounts and my mad money account to LCU because it didn’t have the fees that Citizens’ Bank was charging us. My initial experience was pretty good, but I quickly realized that LCU didn’t have the customer support that …
Almost ALL banks are no good, but I have to say I am SO SICK of getting mailings from them. Life insurance, etc. I also got sucked into overdraft protection, a total scam! They treated me like GOLD when I walked in with a large check to …
Attempting to view my Bill Pay account & have been denied viewing all invoices until reading & accepting a lengthy piece of boilerplate . It would have been convenient if customers had a few days notice before being left in the proverbial …
STAY AWAY!! Find a bank that might care about there customers. They Scammed me out of hundreds of dollars through a life insurance policy I never signed up for. BEWARE!
Friendly and helpful staff, loving the new system enhancement! Everything looks great and is so easy to use!! Staff was willing to go the extra mile to help me when I asked. Thank you!
Everyone remember, for every one bad review there’s 40 good ones. Most of which won’t be posted. I was a member for several years and my family has been members for probably close to 30 years. When you go there enough, they get to know you …
Terrible customer service via Phone. I was transferred 5 times and ended up with an institution that didn’t even work with LCU. When I called again to the local Credit Union, Karen answered me and was very mean. I was just a new customer …
I just refinanced my home with LCU this past week with Leominster Credit Union and I couldn’t be happier. Their rates are great! For a matter of fact the rates are what got me through the door in the first place, but now after working …
Update: we also God pre-approved for our first mortgage! Isn’t that awesome? We are freaking amped! If you don’t like this Credit Union, you may have hit your head. …
I don’t know where all the complaints are coming from. We’ve had multiple car loans, 2 mortgages, a school loan, 2 equity loans, several savings accounts, a credit card and a checking account over the last 40+ years. Can’t say we’ve never …
I’ve had a couple of loans with them and if I’ve had any questions or issues they’ve been totally rude and condescending to me. I’m taking my business elsewhere from this point on. I suggest if you’re looking for a good credit union go to …
Have a car loan and it’s their online bill pay. It was denied 3 outta the 4 times I tried. So far they have tried to take 9 extra payments from me this month resulting in over 250$ in overdraft fees …
I forgot my coupon book . I called the 800 number Missy the rep. was a pleasure to work with and happy to help me. I am away from home. I I did not want to be late with loan payment. I verified a few details. Easy peasy. The credit union is …
My wife and I financed our home purchase with LCU and are very happy with the rates, closing costs, and especially the friendly and helpful guidance we received from Jake Lippman. We 100% recommend Jake and LCU to anyone looking for a mortgage!
Had a cd renewing. It was a year, we wanted 6 months. It was renewed for a year..this has happened twice! This also happened last year on another cd. They used to renew as you sat there. Now it goes to someone else. Total incompetence. Now …
I have been trying to make my car loan on line, new system after 3 years of paying with the old site. Very bad! My financial info should have been automatically transferred! Won’t be using this Credit Union again! Long wait to talk to a rep also!
My wife and I worked with Jacob Lippman with our mortgage over the past 9 months or so. FINALLY closing on a house this week, but Jake was very patient with our constant questions and concerns as first time home buyers. He also assisted us …
I had 22 years with LCU. If you live pay check to pay check: Stay away! They don’t want you.
If you want a mortgage, fine. Otherwise, don’t bother. Their fees & fines are exorbitant!
the people who work at the LCU on North Main street in Leominster are wonderful—never had a negative interaction with any of them—they consistently go out of their way to help. Happy holidays to you folks!
I just Called about a re-fi on a car loan I just purchase thru GM 9.9% I spoke with Kathy (I believe). EXTREMELY helpful, and informed me that their going rate is 4.99 % What a huge savings. Thank You. I’ll be refinancing immediately. AWESOME!!! ALWAYS VERY HELPFUL
I experienced blatant discriminatory policies upon my visit to this bank yesterday with a young African American male.
It was explained that their policies are customer specific and not blanketed …
(Translated by Google) Very good so far. I can say that the service and deals have been good. Thanks …
I want my money
Very unreliable.
Good so far!
Garbage!!
Never open not helpful
Friendly folks and helped us out when we needed it!!
Very good service by phone and in person.
Terrific bank. Great interest rates, friendly, helpful.
Great local bank!
You cannot access them by phone. Completely inconvenient! Do not use this bank.
I would like to tell them…you are fired! cancel my two zero balance accounts!
I like the bank…. I hate the online banking, I like the one they had over the weekend…. Not user friendly, hate it…
Great bank. I have multiple accounts and a car loan with them. I have had no issues or complaints.
I’ve been a customer for 20+ years. Never had a problem and if I did they were happy to help.
I have had some okay experiences going into branches but I just got off the phone with them and even though she gave me my answer. It’s like would it kill you to say “I’m sorry for the inconvenience” or something that tells me you care that …
Take longer than other banks to credit transfers to your account costing you lots of extra interest.
The only thing good about this place is a low auto loan rate, other than that it’s a headache every time I go here, the way they have my loan set up is the dumbest thing on the planet.. Nothing but problems with this bank, I’m almost done …
Fantastic CU. High energy staff who are ready to go the extra mile to help their customer’s.
Their standerds best repesent a comparsion to Bank Of America, not other credit unions. They don’t post cash, made in person, payments to revolving credit accounts for DAYS, (credit cards, home equity mortgage credit lines) once up to 5 …
Super bad customer service. Try to avoid the call center at all costs! I’ve had to call a couple times and people are either rude and/or don’t want to help. Just got off the phone with someone who seemed distracted the whole time and I kept having to ask if they were still there!
Don’t get a car loan here. They are dishonest with their rates and adjust them up just before you sign the loan, because they know at that point it is a lot of paper work to find a different lender.
Have had no problems. Not sure what all the complaints are about. There are plenty of credit unions in the area to choose from, go. I have an auto loan, credit card, and savings acct. with LCU and so far after almost 3 years still going …
DO NOT call and ask for help with this place! It is like night and day between the tellers and the people in the call centers. My boyfriend and I fell on hard times and fell behind on bills. We fell into a deep hole of overdraft (don’t get …
They were so helpful and patient helping me login to their new system! It looks fantastic and is so user friendly!
Awful institution. When we open a checking accout, we were told checks maybe held for 2 days. Well there are exceptions that were not explained.
Instead of 2 days, a payroll check is being held for 7 business days. The bank …
I switched my kids’ accounts and my mad money account to LCU because it didn’t have the fees that Citizens’ Bank was charging us. My initial experience was pretty good, but I quickly realized that LCU didn’t have the customer support that …
Been with this bank for years and they have always been good to me and taken care of me. Can’t recommend highly enough
Almost ALL banks are no good, but I have to say I am SO SICK of getting mailings from them. Life insurance, etc. I also got sucked into overdraft protection, a total scam! They treated me like GOLD when I walked in with a large check to …
Attempting to view my Bill Pay account & have been denied viewing all invoices until reading & accepting a lengthy piece of boilerplate . It would have been convenient if customers had a few days notice before being left in the proverbial …
STAY AWAY!! Find a bank that might care about there customers. They Scammed me out of hundreds of dollars through a life insurance policy I never signed up for. BEWARE!
Friendly and helpful staff, loving the new system enhancement! Everything looks great and is so easy to use!! Staff was willing to go the extra mile to help me when I asked. Thank you!
Everyone remember, for every one bad review there’s 40 good ones. Most of which won’t be posted. I was a member for several years and my family has been members for probably close to 30 years. When you go there enough, they get to know you …
Terrible customer service via Phone. I was transferred 5 times and ended up with an institution that didn’t even work with LCU. When I called again to the local Credit Union, Karen answered me and was very mean. I was just a new customer …
Leominster Credit Union, used to be a great place. I grew up using them and they helped me build my credit with a secure loan. …
They have earned a customer for life with me and how they handled an error they made. …
I just refinanced my home with LCU this past week with Leominster Credit Union and I couldn’t be happier. Their rates are great! For a matter of fact the rates are what got me through the door in the first place, but now after working …
Update: we also God pre-approved for our first mortgage! Isn’t that awesome? We are freaking amped! If you don’t like this Credit Union, you may have hit your head. …
I don’t know where all the complaints are coming from. We’ve had multiple car loans, 2 mortgages, a school loan, 2 equity loans, several savings accounts, a credit card and a checking account over the last 40+ years. Can’t say we’ve never …
I’ve had a couple of loans with them and if I’ve had any questions or issues they’ve been totally rude and condescending to me. I’m taking my business elsewhere from this point on. I suggest if you’re looking for a good credit union go to …
Have a car loan and it’s their online bill pay. It was denied 3 outta the 4 times I tried. So far they have tried to take 9 extra payments from me this month resulting in over 250$ in overdraft fees …
I forgot my coupon book . I called the 800 number Missy the rep. was a pleasure to work with and happy to help me. I am away from home. I I did not want to be late with loan payment. I verified a few details. Easy peasy. The credit union is …
My wife and I financed our home purchase with LCU and are very happy with the rates, closing costs, and especially the friendly and helpful guidance we received from Jake Lippman. We 100% recommend Jake and LCU to anyone looking for a mortgage!
Had a cd renewing. It was a year, we wanted 6 months. It was renewed for a year..this has happened twice! This also happened last year on another cd. They used to renew as you sat there. Now it goes to someone else. Total incompetence. Now …
I have been trying to make my car loan on line, new system after 3 years of paying with the old site. Very bad! My financial info should have been automatically transferred! Won’t be using this Credit Union again! Long wait to talk to a rep also!
Not the best bank I have ever dealt with.
Interest rates change without notice. We closed our account on the middle of the …
My wife and I worked with Jacob Lippman with our mortgage over the past 9 months or so. FINALLY closing on a house this week, but Jake was very patient with our constant questions and concerns as first time home buyers. He also assisted us …
I had 22 years with LCU. If you live pay check to pay check: Stay away! They don’t want you.
If you want a mortgage, fine. Otherwise, don’t bother. Their fees & fines are exorbitant!
the people who work at the LCU on North Main street in Leominster are wonderful—never had a negative interaction with any of them—they consistently go out of their way to help. Happy holidays to you folks!
I just Called about a re-fi on a car loan I just purchase thru GM 9.9% I spoke with Kathy (I believe). EXTREMELY helpful, and informed me that their going rate is 4.99 % What a huge savings. Thank You. I’ll be refinancing immediately. AWESOME!!! ALWAYS VERY HELPFUL
I experienced blatant discriminatory policies upon my visit to this bank yesterday with a young African American male.
It was explained that their policies are customer specific and not blanketed …