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From my first visit with Dr. Glass, pre-op appointment, all medical staff, surgery and recovery room was great. All very kind and caring, even though they are extremely busy. Many Thanks.
Worst experience at a hospital or emergency room ever. Went in there late at night for screaming pain and a toothache, four hours later left feeling the same. I actually had to return the next night because the pain wasn’t getting any …
I had an ultrasound scheduled for 7:30 am. Arrived before 7. Tried to register but no documents were there. Waited about 20 minutes and was told my doctor had not sent orders so the test could not be preformed. My options were to wait …
If you value your loved ones’ lives, DON’T TAKE THEM TO LEWIS GALE!! My diabetic cousin went to the ER this weekend and was discharged within hours stating nothing was wrong. He was just there in September so they had his medical history. …
The nurse who did my exam was great, and I give her 5 stars. However, today is August 30, and my appointment was on August 24, and I have never received the results. For that reason, I give LGMC one star, and I will find another place to have my exam next year. For tests results that cause anxiety, this is totally unacceptable.
Pre-op, surgical, & operating doctors, nurses, & staff were amazing. Floor nurses & assistants for day shift understaffed… took an hour to use the restroom, no pump for leg compression wraps. Night shift was excellent, especially Roz who …
Unfortunately the RN they had help me prepare for my procedure obviously was either a very new RN or just should not be in the medical profession. I have used Lewis Gale before and always had good experiences. This one has me upset and …
Visits with Dr. Roy Habib are always so helpful; he can diagnose the health issue, and recommend and prescribe what it will take to overcome the problem. He is the finest and best physician in the Roanoke Valley. One of the things that …
A lady brought her pet dog to her husbands appointment. He has not been trained, he was begging for treats and whining!! People should not be able to bring their PETS to the hospital. No one even questions it. Any one can purchase the service dog jacket online!
My experience with all of the staff at Lewis Gale was exceptional at everyy level. I want to thank Brenda the RN who did my preop work, who made me feel very at ease and provided such a personal touch, she was a blessing to us. …
Perfect! Except I wish I had, had a private room. I’ve never experienced a room mate in the hospital before! Thankfully she was an OK person and her family was ok…but I could see how there could have been a huge problem that would have certainly interfered with my recovery
I had a procedure scheduled to be done to assess the need for further treatment. Instead of rushing the test, they decided conditions were not safe to proceed. I came first! That’s a warm fuzzy feeling from a large health care provider. Thanks Lewis Gale for always helping when I need it most!
I hated checking myself in. I didn’t have a CLUE how long I would sit in the waiting room. I had Covid (wore a mask) and was coughing my head off, much to the disgust of everyone else in the waiting room. I sat there for 2 hours not knowing …
I had five star care here. I was very impressed with the nursing care, the doctors and everything. I was in surgical ICU for 5 days and I was cared for and loved on and felt genuinely cared about for my entire stay.
Nurses need to be taught how to start IVs. It took multiple tries by 3 different people and still blew out my veins in multiple places. Possibly b/c I had gone a long time without water, also they probably tied the tourniquet too tightly. …
Had a stroke on October 17, 2022. Stayed in ER hallway 8 hours until a private ER area was available at 8 PM on 17th. No bed available in hospital until 8 AM on 10/18. Started Occupational and Physical Therapy on 10/19. All the …
The parking situation is horrendous!! Count on spending an extra hour searching for a parking spot, then opting for valet parking, then waiting in line, and waiting 30 minutes to get you car because they are very understaffed. …
I recently had a cardiac stress test at LewisGale hospital. As always the entire staff is very professional, competent and friendly. I received the results of my test the next day to my surprise. You can’t ask for better service than that. I highly recommend this hospital and all healthcare providers that have privileges here.
Everyone who has had a mammogram understands how traumatic this process can be. The technician I worked with this year, Amy, was a blessing. She’s compassionate, knowledgeable, thorough, and kind. Couldn’t have been a better experience.
Care was fine. Cost was highway robbery! I was originally scheduled to have my procedure at Blue Ridge Surgery Center, but it had to be postponed because my doctor had covid. It was then scheduled at Lewis Gale Hospital so that I didn’t …
The mammographer did an excellent job. She led me through the entire process, explaining what she was going to do. She was thorough, making sure my images were the best she could get. I appreciated having her!
I have always had the very best care from Lewis Gale. This visit and all procedures done were extremely professional and caring. I highly recommend their services. Everyone, from admittance to the surgical and post surgical team could not have been better. I am very happy.
It was the worse experience in a hospital that I have ever experienced. I would never recommend this hospital to anyone unless you want to be made to feel that you are dying. Very doom and gloom. The only good thing about it are the nurses. …
I had an MRI scheduled for today. It took a month to get in here. My Neurology office confirmed that this date was approved, confirmed, and scheduled by LewisGale Medical Center. Upon arrival, I was told that my appointment was actually …
The wait time is too long. After already pre-registering and then coming in early as requested for the appointment, there was more paperwork and financial information to give, in total I was there for over an hour. Also giving out …
My husband had a heart catheterization on Sept. 13 with the placement of 2 stents and I was impressed with the care he received, from admitting to discharge. Dr. Richard Konstance kept me and my husband well informed at all times during …
My wife has been to the Ed many times in the last 25 years… An of course we have met a lot of doctors nurses and AIDS. But Chris Cooney was the most through and caring we have ever met. He made us feel like he was one of our sons very compassionate… And he listens to us which was a great surprise..
Although the ER was full when I got there at about 8:00 PM, I wasn’t out in the lobby more than ten minutes before being shown to a room. The treatment was quick, precise and everyone I interacted with was pleasant, caring and professional. If I need a hospital again for any reason, I’ll definitely go to LewisGale Medical Center.
My only negative experience was with the registration and billing aspect. No one told me I had to pay the deductible on the spot. They said they had informed me via 4 text messages, but I didn’t receive these messages although I received …
I was scheduled for an MRA at 6:45. I arrived at 6:15 and went to radiology registration but was told they closed at 5 pm and I had to go to the ER to register. I had to find my way from the radiology registration to the ER asking people on …
I came to the ER and then was admitted to the hospital for several days. Everyone I interacted with, from the interns to the nurses to the specialists, was kind and responsive. I especially appreciated the way the nurses and doctors treated …
A couple of weeks ago I was scheduled a lung scan at the Lewis Gale imaging department. And was treated very well. And I’m still thankful for the caring way the folks there handle and treat their patients….The experience was smooth, and I was in and out, in no time. And I’m very impressed with the experience. Thank you…….
The staff was very thorough and professional. However, they were very attentive to my heart which is understandable since I came in with a heart attack. But, I had just had COVID a couple weeks before and I had terrible congestion which …
The staff was most pleasant in scheduling (and rescheduling) my appointment. They helped with the pre-admission process and were extremely helpful. The day of the procedure everyone stayed attentive and kept my husband informed of my progress. I would recommend LG Medical Center for outpatient procedures!
I was in the hospital the majority of the nursing staff was rude to me or didn’t care about me as a patient while I was going through a difficult time. My roommate received better care. The nurses were nice to her and not me. She was a …
I give the medical center a four star review because of the professionalism and support I received there. I would recommend this place for several different reasons. Some reasons include the staff’s urgency and care they gave to myself and my family. I thank everyone that were there and involved during our stay.
This review is for the nurses on the floor. I’m sure you are doing a great job taking care of my family member. But when I call from out of town to get an update it would be nice to actually get one. I get “the nurse will call you back”. I …
I had a wonderful experience with LewisGale this past weekend when I had my cesarean with my son. All of the staff doctors, nurses, nursery nurses, anesthesiology staff, and everyone was super nice and comforting. Even though my C-section …
I just want to say that everyone that helped in the preparation of my procedure were very kind. Everyone made me feel comfortable. They were very professional and knowledgeable. I am grateful for being treated so kindly. Thanks again to the Lewis Gale Endocrinology team for all their help.
Everyone from ER sign in until discharge were amazing! Physician was kind, caring and thorough. Clinical staff were just as thorough and took time to answer my questions. Ultrasound tech completed my echo in time for my discharge too! Thank you for the Best Patient Care!!
My experience has been Great from the very beginning.I’ve successfully come through Prostate Cancer and the follow up care is in my opinion excellent.The bedside manner has been unbelievably gracious.. I feel very fortunate to have been …
I was taken by ambulance to Lewis Gale ER just days before Christmas. I was so sick with Covid, could hardly breathe, and found out shortly after arriving there that I had blood clots in my right leg and lungs. I was passing out quite a bit …
My wife was brought in about 7am and she was attended to by the ER staff and nurses. Everyone and everything has been top notch. She’s been in three other hospitals since first of the year and not one can come anywhere close. I’m glad to …
This hospital is the absolute best! Had to rush my dad to the emergency room and the staff were amazing. They were so attentive and caring. The team in the ER and ICU are the best! It’s very comforting to know that my dad is in good hands! Thank you so much!
I was in the hospital for 5 days before i had my baby and every single one of my nurses/doctors/residents/students/etc were heaven sent and i couldn’t have asked for a better team to be working with me through that tough time. I’m so …
I received nothing but top-quality care while I was at this facility. I was treated with dignity and respect, and every need was attended to promptly. I live over an hour and a half away from this facility, and I will gladly drive there for …
Everyone did an excellent job. However, walking in to a Kiosk and not a person is extremely impersonal and off-putting. Unsure (except for the obvious… money) why you’ve changed this aspect of your care but you should go back to the good …
I was very pleased how the whole process was spot on. Everyone was very nice to work with and they all explained themselves very well. I enjoyed the entire experience. I especially loved the Get Well Card from The Ambulatory Surgical …
2 appointments made back to back. First appointment for a mammogram went perfectly. I was taken back within 10 minutes of arrival and finished quickly. Second appointment was with radiology. Checked in and seated in the waiting area …
From my first visit with Dr. Glass, pre-op appointment, all medical staff, surgery and recovery room was great. All very kind and caring, even though they are extremely busy. Many Thanks.
Worst experience at a hospital or emergency room ever. Went in there late at night for screaming pain and a toothache, four hours later left feeling the same. I actually had to return the next night because the pain wasn’t getting any …
I had an ultrasound scheduled for 7:30 am. Arrived before 7. Tried to register but no documents were there. Waited about 20 minutes and was told my doctor had not sent orders so the test could not be preformed. My options were to wait …
If you value your loved ones’ lives, DON’T TAKE THEM TO LEWIS GALE!! My diabetic cousin went to the ER this weekend and was discharged within hours stating nothing was wrong. He was just there in September so they had his medical history. …
The nurse who did my exam was great, and I give her 5 stars. However, today is August 30, and my appointment was on August 24, and I have never received the results. For that reason, I give LGMC one star, and I will find another place to have my exam next year. For tests results that cause anxiety, this is totally unacceptable.
Pre-op, surgical, & operating doctors, nurses, & staff were amazing. Floor nurses & assistants for day shift understaffed… took an hour to use the restroom, no pump for leg compression wraps. Night shift was excellent, especially Roz who …
Unfortunately the RN they had help me prepare for my procedure obviously was either a very new RN or just should not be in the medical profession. I have used Lewis Gale before and always had good experiences. This one has me upset and …
My last experience was a colonoscopy.
The staff was very efficient, I was taken on time, and the physician came by to …
Visits with Dr. Roy Habib are always so helpful; he can diagnose the health issue, and recommend and prescribe what it will take to overcome the problem. He is the finest and best physician in the Roanoke Valley. One of the things that …
A lady brought her pet dog to her husbands appointment. He has not been trained, he was begging for treats and whining!! People should not be able to bring their PETS to the hospital. No one even questions it. Any one can purchase the service dog jacket online!
My experience with all of the staff at Lewis Gale was exceptional at everyy level. I want to thank Brenda the RN who did my preop work, who made me feel very at ease and provided such a personal touch, she was a blessing to us. …
Perfect! Except I wish I had, had a private room. I’ve never experienced a room mate in the hospital before! Thankfully she was an OK person and her family was ok…but I could see how there could have been a huge problem that would have certainly interfered with my recovery
I had a procedure scheduled to be done to assess the need for further treatment. Instead of rushing the test, they decided conditions were not safe to proceed. I came first! That’s a warm fuzzy feeling from a large health care provider. Thanks Lewis Gale for always helping when I need it most!
I hated checking myself in. I didn’t have a CLUE how long I would sit in the waiting room. I had Covid (wore a mask) and was coughing my head off, much to the disgust of everyone else in the waiting room. I sat there for 2 hours not knowing …
I had five star care here. I was very impressed with the nursing care, the doctors and everything. I was in surgical ICU for 5 days and I was cared for and loved on and felt genuinely cared about for my entire stay.
Nurses need to be taught how to start IVs. It took multiple tries by 3 different people and still blew out my veins in multiple places. Possibly b/c I had gone a long time without water, also they probably tied the tourniquet too tightly. …
Had a stroke on October 17, 2022. Stayed in ER hallway 8 hours until a private ER area was available at 8 PM on 17th. No bed available in hospital until 8 AM on 10/18. Started Occupational and Physical Therapy on 10/19. All the …
The parking situation is horrendous!! Count on spending an extra hour searching for a parking spot, then opting for valet parking, then waiting in line, and waiting 30 minutes to get you car because they are very understaffed. …
I recently had a cardiac stress test at LewisGale hospital. As always the entire staff is very professional, competent and friendly. I received the results of my test the next day to my surprise. You can’t ask for better service than that. I highly recommend this hospital and all healthcare providers that have privileges here.
Everyone who has had a mammogram understands how traumatic this process can be. The technician I worked with this year, Amy, was a blessing. She’s compassionate, knowledgeable, thorough, and kind. Couldn’t have been a better experience.
Care was fine. Cost was highway robbery! I was originally scheduled to have my procedure at Blue Ridge Surgery Center, but it had to be postponed because my doctor had covid. It was then scheduled at Lewis Gale Hospital so that I didn’t …
The mammographer did an excellent job. She led me through the entire process, explaining what she was going to do. She was thorough, making sure my images were the best she could get. I appreciated having her!
I have always had the very best care from Lewis Gale. This visit and all procedures done were extremely professional and caring. I highly recommend their services. Everyone, from admittance to the surgical and post surgical team could not have been better. I am very happy.
It was the worse experience in a hospital that I have ever experienced. I would never recommend this hospital to anyone unless you want to be made to feel that you are dying. Very doom and gloom. The only good thing about it are the nurses. …
I had an MRI scheduled for today. It took a month to get in here. My Neurology office confirmed that this date was approved, confirmed, and scheduled by LewisGale Medical Center. Upon arrival, I was told that my appointment was actually …
The wait time is too long. After already pre-registering and then coming in early as requested for the appointment, there was more paperwork and financial information to give, in total I was there for over an hour. Also giving out …
My husband had a heart catheterization on Sept. 13 with the placement of 2 stents and I was impressed with the care he received, from admitting to discharge. Dr. Richard Konstance kept me and my husband well informed at all times during …
My wife has been to the Ed many times in the last 25 years… An of course we have met a lot of doctors nurses and AIDS. But Chris Cooney was the most through and caring we have ever met. He made us feel like he was one of our sons very compassionate… And he listens to us which was a great surprise..
Although the ER was full when I got there at about 8:00 PM, I wasn’t out in the lobby more than ten minutes before being shown to a room. The treatment was quick, precise and everyone I interacted with was pleasant, caring and professional. If I need a hospital again for any reason, I’ll definitely go to LewisGale Medical Center.
My only negative experience was with the registration and billing aspect. No one told me I had to pay the deductible on the spot. They said they had informed me via 4 text messages, but I didn’t receive these messages although I received …
I was scheduled for an MRA at 6:45. I arrived at 6:15 and went to radiology registration but was told they closed at 5 pm and I had to go to the ER to register. I had to find my way from the radiology registration to the ER asking people on …
I came to the ER and then was admitted to the hospital for several days. Everyone I interacted with, from the interns to the nurses to the specialists, was kind and responsive. I especially appreciated the way the nurses and doctors treated …
A couple of weeks ago I was scheduled a lung scan at the Lewis Gale imaging department. And was treated very well. And I’m still thankful for the caring way the folks there handle and treat their patients….The experience was smooth, and I was in and out, in no time. And I’m very impressed with the experience. Thank you…….
The staff was very thorough and professional. However, they were very attentive to my heart which is understandable since I came in with a heart attack. But, I had just had COVID a couple weeks before and I had terrible congestion which …
The staff was most pleasant in scheduling (and rescheduling) my appointment. They helped with the pre-admission process and were extremely helpful. The day of the procedure everyone stayed attentive and kept my husband informed of my progress. I would recommend LG Medical Center for outpatient procedures!
I was in the hospital the majority of the nursing staff was rude to me or didn’t care about me as a patient while I was going through a difficult time. My roommate received better care. The nurses were nice to her and not me. She was a …
I give the medical center a four star review because of the professionalism and support I received there. I would recommend this place for several different reasons. Some reasons include the staff’s urgency and care they gave to myself and my family. I thank everyone that were there and involved during our stay.
This review is for the nurses on the floor. I’m sure you are doing a great job taking care of my family member. But when I call from out of town to get an update it would be nice to actually get one. I get “the nurse will call you back”. I …
I had a wonderful experience with LewisGale this past weekend when I had my cesarean with my son. All of the staff doctors, nurses, nursery nurses, anesthesiology staff, and everyone was super nice and comforting. Even though my C-section …
I just want to say that everyone that helped in the preparation of my procedure were very kind. Everyone made me feel comfortable. They were very professional and knowledgeable. I am grateful for being treated so kindly. Thanks again to the Lewis Gale Endocrinology team for all their help.
Everyone from ER sign in until discharge were amazing! Physician was kind, caring and thorough. Clinical staff were just as thorough and took time to answer my questions. Ultrasound tech completed my echo in time for my discharge too! Thank you for the Best Patient Care!!
My experience has been Great from the very beginning.I’ve successfully come through Prostate Cancer and the follow up care is in my opinion excellent.The bedside manner has been unbelievably gracious.. I feel very fortunate to have been …
I was taken by ambulance to Lewis Gale ER just days before Christmas. I was so sick with Covid, could hardly breathe, and found out shortly after arriving there that I had blood clots in my right leg and lungs. I was passing out quite a bit …
My wife was brought in about 7am and she was attended to by the ER staff and nurses. Everyone and everything has been top notch. She’s been in three other hospitals since first of the year and not one can come anywhere close. I’m glad to …
This hospital is the absolute best! Had to rush my dad to the emergency room and the staff were amazing. They were so attentive and caring. The team in the ER and ICU are the best! It’s very comforting to know that my dad is in good hands! Thank you so much!
I was in the hospital for 5 days before i had my baby and every single one of my nurses/doctors/residents/students/etc were heaven sent and i couldn’t have asked for a better team to be working with me through that tough time. I’m so …
I received nothing but top-quality care while I was at this facility. I was treated with dignity and respect, and every need was attended to promptly. I live over an hour and a half away from this facility, and I will gladly drive there for …
Everyone did an excellent job. However, walking in to a Kiosk and not a person is extremely impersonal and off-putting. Unsure (except for the obvious… money) why you’ve changed this aspect of your care but you should go back to the good …
I was very pleased how the whole process was spot on. Everyone was very nice to work with and they all explained themselves very well. I enjoyed the entire experience. I especially loved the Get Well Card from The Ambulatory Surgical …
2 appointments made back to back. First appointment for a mammogram went perfectly. I was taken back within 10 minutes of arrival and finished quickly. Second appointment was with radiology. Checked in and seated in the waiting area …