We are trying to have them correct a mistake on their system and NO ONE knows what they are doing.. they keep saying we are not covered while we have been paying month to month and CaliforniaCovered shows us as covered by them.. so…. BBB …
If I could give negative 100 stars I would. I was given mis information from a supervisor. Even after she gave me wrong information. Nobody seemed to care. She never called me back to apologise and help me like she was suppose to. I will be making a formal complaint. I’ve been tryna deal with this issue for a month because of her !
It is been 20 years now since i am visiting this facility . Even though there was a Dentist care changes happened during the 20 years, the service and smile remains the same ! The best motivation is their friendly customer service and …
Dr Gulatti is a wonderful dentist. Her practice focuses on relieving patient’s pain in the shortest time. The staff is very cordial ad environment very friendly. I highly recommend you to call for an appointment.
No help, when it comes to your Emergency information or Approval for procedures. Agents either place you on Hold or continue to pass you on to the next Agent for over an hour wait. Making you wanting to Hang up! When you do get an Agent, …
Absolutely terrible. I’ve been trying to get a mistake they caused fixed for the last 4 months. I was given wrong information by 3 different people and no one follows up. They told me that I had one option or there was nothing they could …
Liberty Dental is the perfect place to go to. Dr Giuliani is very professional. the staff is congenial. I have been going there for 6 years and highly recommend it.
I am with Cal-Medi connect plan and I had Liberty dental .I needed a root canal and 2 crowns .Denti-Cal covered the root canal that was done in May. Liberty dental authorized the crowns .My dentist billed for the crowns. Liberty dental then …
This should be zero stars! Worst insurance, horrible customer service. My dental office and myself have gone back and forth with these people countless times. When services are needed they find a way to deny, deny, deny. Even if medically necessary. The worst!!!!!
Liberty Dental is the best. My approval process was less than 24 hours, plus no waiting period. Definitely the lowest cost dental insurance plans with the top dentist network in California. And pre-existing conditions are okay.
Its a 0 star for this company it it was available.
Its extremely inconvenient procedure to find a dentist.
Called customer service 5 times, under the same issue, the information was given …
Horrible through the marketplace… they give you a link to pay that says access denied. Then you call the number listed and they cannot find the plan you select and when they finally do it is a different ID number than the one in the …
I have been going here with my two daughters for 3-4 years. Dr. Gulati is very gentle, caring, and competent and her staff is great as well. Certainly 5-stars from me! Thanks. …
Happy with the service rendered by their customer care analyst particularly a certain Liz under Susan . She straightened out the error in my billing complaint. And also provide me with good dental office to go to. Thank you Liz
Would put 0 stars if I could. Terrible customer service. I’ve called several times to just receive a new member card and all I get is transferred through different departments of employees who have no idea what they are doing. I have not …
Impossible to get any meaningful answers on one’s coverage from Liberty Dental’s customer service reps. You have to go through a pre-authorization process which is lengthy and the service will likely be DENIED. …
Worst dental insurance ever. I had to get a full set of dentures they made them r,wrong, been telling them since day one that they don’t fit right. The top ridge in front of lip is suppose to have that indent for under your top lip they …
I’ve broken a tooth so liberty dental can’t even find a dentist oh yes on Dec.19 so over 3 weeks with a painful broken tooth! You have a lot of nerve. No pun intended!!!!!
Have you ever wanted to set up 4 different dentist appointments at 4 different offices, in ONE DAY? All of which you had your insurance provider either refer you to, or set the appointment directly themselves, only to get there and wait for …
Worst insurance ever. They do not get along with dental offices. Gives you a run around everytime you call. I have a claim since August and still giving me a run around everytime. Sent in all my information that is needed as proof and …
I called to get some details about my coverage. My plan doesn’t cover much but that’s not their fault, my employer set it up that way unfortunately. But its better than nothing! …
The most horrible dental provider for DEVOTED PRIME HMO – I filed a greivance against devoted Prime, the have this dental provider and the customer service is a joke! They just send you a link and you look up the dentist, most of the …
According to this company I have never made a payment, I have never called to receive help and now I am dropped. Who have I been paying and talking to this whole time from Liberty ? The rep will have me do the online payment myself, a …
Don’t waist your time with this so called dental insurance plan. Awful customer service, very disorganized. Waist of money and time.
You’re better off with no dental insurance than this insurance. Nothing is covered and only the worst dentists accept it.
Stay away! This is a lowest of the low. You get denial of your dental health without any consideration.
We are trying to have them correct a mistake on their system and NO ONE knows what they are doing.. they keep saying we are not covered while we have been paying month to month and CaliforniaCovered shows us as covered by them.. so…. BBB …
If I could give negative 100 stars I would. I was given mis information from a supervisor. Even after she gave me wrong information. Nobody seemed to care. She never called me back to apologise and help me like she was suppose to. I will be making a formal complaint. I’ve been tryna deal with this issue for a month because of her !
It is been 20 years now since i am visiting this facility . Even though there was a Dentist care changes happened during the 20 years, the service and smile remains the same ! The best motivation is their friendly customer service and …
Dr Gulatti is a wonderful dentist. Her practice focuses on relieving patient’s pain in the shortest time. The staff is very cordial ad environment very friendly. I highly recommend you to call for an appointment.
No help, when it comes to your Emergency information or Approval for procedures. Agents either place you on Hold or continue to pass you on to the next Agent for over an hour wait. Making you wanting to Hang up! When you do get an Agent, …
Absolutely terrible. I’ve been trying to get a mistake they caused fixed for the last 4 months. I was given wrong information by 3 different people and no one follows up. They told me that I had one option or there was nothing they could …
Liberty Dental is the perfect place to go to. Dr Giuliani is very professional. the staff is congenial. I have been going there for 6 years and highly recommend it.
I am with Cal-Medi connect plan and I had Liberty dental .I needed a root canal and 2 crowns .Denti-Cal covered the root canal that was done in May. Liberty dental authorized the crowns .My dentist billed for the crowns. Liberty dental then …
This should be zero stars! Worst insurance, horrible customer service. My dental office and myself have gone back and forth with these people countless times. When services are needed they find a way to deny, deny, deny. Even if medically necessary. The worst!!!!!
Liberty Dental is the best. My approval process was less than 24 hours, plus no waiting period. Definitely the lowest cost dental insurance plans with the top dentist network in California. And pre-existing conditions are okay.
Would give 0 if I could.
This insurance has been denying every basic procedure that the doc recommended so far.
NIGHTMARE OF A COMPANY TO DEAL WITH!
I signed up with these yahoos through CoveredCA. I immediately paid my premium …
Its a 0 star for this company it it was available.
Its extremely inconvenient procedure to find a dentist.
Called customer service 5 times, under the same issue, the information was given …
They don’t cover much at all.
None of the costumer service numbers they provide work….
Horrible through the marketplace… they give you a link to pay that says access denied. Then you call the number listed and they cannot find the plan you select and when they finally do it is a different ID number than the one in the …
I have been going here with my two daughters for 3-4 years. Dr. Gulati is very gentle, caring, and competent and her staff is great as well. Certainly 5-stars from me! Thanks. …
Happy with the service rendered by their customer care analyst particularly a certain Liz under Susan . She straightened out the error in my billing complaint. And also provide me with good dental office to go to. Thank you Liz
Would put 0 stars if I could. Terrible customer service. I’ve called several times to just receive a new member card and all I get is transferred through different departments of employees who have no idea what they are doing. I have not …
Impossible to get any meaningful answers on one’s coverage from Liberty Dental’s customer service reps. You have to go through a pre-authorization process which is lengthy and the service will likely be DENIED. …
Worst dental insurance ever. I had to get a full set of dentures they made them r,wrong, been telling them since day one that they don’t fit right. The top ridge in front of lip is suppose to have that indent for under your top lip they …
I’ve broken a tooth so liberty dental can’t even find a dentist oh yes on Dec.19 so over 3 weeks with a painful broken tooth! You have a lot of nerve. No pun intended!!!!!
Have you ever wanted to set up 4 different dentist appointments at 4 different offices, in ONE DAY? All of which you had your insurance provider either refer you to, or set the appointment directly themselves, only to get there and wait for …
Worst insurance ever. They do not get along with dental offices. Gives you a run around everytime you call. I have a claim since August and still giving me a run around everytime. Sent in all my information that is needed as proof and …
I called to get some details about my coverage. My plan doesn’t cover much but that’s not their fault, my employer set it up that way unfortunately. But its better than nothing! …
The most horrible dental provider for DEVOTED PRIME HMO – I filed a greivance against devoted Prime, the have this dental provider and the customer service is a joke! They just send you a link and you look up the dentist, most of the …
According to this company I have never made a payment, I have never called to receive help and now I am dropped. Who have I been paying and talking to this whole time from Liberty ? The rep will have me do the online payment myself, a …