Liberty Savings Federal Credit Union Reviews ( 89 )
(Translated by Google) What I like the most is that it is a Bank insured by the NCUSIF, making an inquiry about the banks, this is the safest, to save our money. …
If I could give 0 stars I would I wrecked a car that got paid by gap and insurance the lady I spoke with from the bank told me not to worry about paying my payment cause the checks would clear then they call me five months later saying I …
The worst bank in the world the service is the worst they take like two hours to serve you when there’s only three customers in the whole bank they are standing taking to each and laughing while they’re customers to deal with if they need …
The lines are ridiculous the only good thing is the location but the services are trash thanks for the loan but why didnt my money transfer didnt go through they ruin my 4th of july holiday n why cant i talk to someone on the phone it keeps hanging up on me
So far, I am not happy with the services at all. The tellers are rude. I can never contact anyone there at bank. I open up a saving account and I can’t even access my account to transfer money and it’s already going into the third week.
Worse customer service I had ever had, came to open an account and I felt like I was in a game of hot potato, no one wanted to assist me in opening an account. Very bad experience
Didn’t say it was okay. It took the second rep to go above and beyond to assist me! HE made me feel better, Even though what I needed, he couldn’t help with. Called after hours on a Saturday😖 …
Just closed my account, services are limited, online platform is limited, the cash supply at the bank is limited, 3 people are working to service the community. Bank at a place that values you and your buisness, it’s not worth the hassle.
At times they lock me out of my account without providing a reason for their action. Typically, it is done on a Saturday, after hours, leaving me no means of getting into contact with them. Since their automated system is non-functional due to the fact that it is the weekend.
Horrible customer service. Bad Attitudes over the phone and in person. The wait time in person is never less than an hour. Unwilling to help and act like you should be happy to be doing business there. Awful!!
the CU needs improvement…it took almost 1 month to get a new debit card after I reported it compromised. The lines are extremely long every day, banking hours are not convient for the working public. CU lacks online features, call …
They act like you are doing them a favor. They are not personable and when you or email they never never answer the phone nand don’t reply to email or phone messages. The number of members doesn’t matter because their service is inadequate …
Six Weeks ago my wallet was stolen and I became a victim of identity theft. I immediately reported fraudulent activity on My checking account to Liberty Savings Credit Union. Not only was the money that was stolen from my account never …
Coming from a big bank to a CU is a huge step, but one that is well worth it- many of the children complain about credit unions, when in fact it really goes with maturity about finances. The website and online banking are super plain and …
I thought this was a good bank i at least got a loan from them and i have bad credit but its not a good bank you can count on. Let me start by saying in a period of two months the bank system was down three times , you cant take money out. …
I’ve been I’ve been trying to get a Roth IRA Transfer into a brokerage account for 18 months Liberty Savings is paying me 0.2% Interest basically losing money after you count in the rate of inflation over three 3.5%. Also I went in for a …
If you’re headed here to make a deposit to another credit union through the network, call ahead of time. They haven’t been able to accept deposits to other credit unions for a month, and they don’t seem to be in a hurry to fix it.
….. unfortunately, they give me anxieties because nothing is ever done the way they say it will happen. It took 3 weeks for me to receive a replacement debit card as well. oh I’m sorry, I still haven’t received it. I hoping that it will …
I’ve been with this bank for some years and today was my worst conversation I had with customer service. I had recently logged into my account so I know it wasnt a problem with my password and now a days everything is already there when you …
This bank has young employees and they are the worst, the young managers cover up for one another or they are pretending to be manager to discourage you from complaining, take your complaints to corporate in writing via registered mail, next step contact the better business bureau and keep Experian, Equafax and informed.
Each and every time I call this Branch I am assisted with a high level of professionalism. My experience thus far have been nothing short of amazing They helped me when I needed a small loan – and whenever I call in all my concerns are …
20+ years customer. Service used to be excellent but now they returning the checks charging $25 return fee. They are taking away overdraft privilages and not restoring after account is current This has been causing problems. Customer with direct deposit should have the privilege to overdraft if they need to.
I was very unhappy with the service when transferring money from one account to another at the Journal Square location. I provided the teller with all the identification stating I was the owner of both accounts but she would not assist me …
This is the worst bank to do business with, not only are they’re CSR unprofessional and lack knowledge for this to be a credit union the services are horrible. I signed up with hopes to better manage money and also build credit which I was …
I was discriminated and will never go there a gain. I closed my account. Your credit score and your income doesnt matter when it comes to a loan. Even if you have security for the loan or not . They will give a loan to somebody they like.
TERRIBLE SERVICE WITH THEIR BANKING! Managers IGNORE EMAILS even from their own co workers who have tried helping my issue with them! I have been added to my husbands account over 5 years ago – I’ve filled out the paperwork – they “never …
My experience they’re doing a shared branch withdrawal was terrible. Not only was the line long but all of the stuff look bored and misanthropic.
even though I’ve been there on numerous occasions and each time was asked for …
The live chat communication is terrible! Every time I try to get some info and start typing a message it closes the chat. What’s with this? Very unprofessional not to mention plain rude. …
They’re awesome! I had poor credit score and they helped me built up my score. They always take their time to insure you leave satisfied with their services. They are also considerate of your needs and concerns. I never had a bad …
Horrible Service!!! Im closing my account today, nearly a month ago I called to replace my card. On Friday I called for an update because I never received anything to be told it was never order just so nonchalantly. After requesting to …
I had a credit card with them and I had an authorized purchase. I told them about and instead of canceling the purchase they referred me to calling the company for a refund. Meanwhile I accumulated late fees and then they reported this to …
I recently received an alert from Experian notifying me that my credit report was ran without my consent. My last loan from Liberty Savings was 2 years ago and has been paid off. I did NOT request for a loan since but somehow someone from …
If there was a choice of 0 stars, that’s what i would rate this bank and everything else it comes with. Customer service is horrible! You never get through! Online banking is just as horrible!! I feel like I’m banking In the 90s!! Direct …
Turned away from the bank 20 minutes to closing, with 2 babies, in order to open an account for my infant which is ridiculous if your facility is open till 5:00 p.m.
I like being part of a community bank and avoiding the “big banks”.
However the customer service here has really gone downhill and I’m considering switching banks. …
Remy Francisco and Mitchell Joseph has been a pleasure, Remy in particular has been a great help for me and his last couple of years I’ve establish good credit due to her good advice I really do mean this
I called just to report an issue that i observed everytime the bank do an update and this young lady just cut me off in the middle of my explanation and placed me on hold and never returned to the line. These employees for this bank have …
Worse Bank I ever had customer service is awful. A bank teller called on a pending issue and introduced her self Hi this is the bank very rude and unprofessional I will talk to the Managua and they don’t care. I closed all my accounts with …
This bank deserves a less then 0 rating. I have been with this bank for many years. About 3 months ago they changed the ways you use your debit card. I never was made aware of this until I tried to make a purchase and it was denied twice. I …
My experience with Jodi was extraordinarily pleasant she went above and beyond trying to help me get an account her services were so pleasant I would love to speak with at any given time to be my loan officer thanks again for your kind and pleasant experience see you soon
I just love this credit union they are amazing! I personal work with Verena Estacio and she really takes her job to help the people seriously! I love that about her! Thank you so much verena!
I have had the most amazing experience recently way above and beyond what I was expecting and this has made me a believer in some people’s ability to go beyond what they are supposed to thank you thank you thank you it really helped me, …
I have been a customer here for years but now that I’ve moved from Jersey City and am trying to close this account and move my money to a financial institution located in my new town I’ve run into a major problem with LSFCU. Their customer …
Never had problems with the previous employees, they were so competent and responsive to the customer. Now, new employees, bank equipment not working, am not able to have access to my funds with their new operations, computers malfunction …
Claudia Thurman thank you for your excellent customer services, you are a person who cares a lot about your clients and for that I give you a 6 plus, you are the best and you are very human and professional. Thank you very much for being a person who always cares about helping and giving 100% of you.
Web site never works like I’m trying to log on now, it it’s not responding. Last time I was there I experienced a a little discrimination. She took a Spanish couple instead.
just last month my debit card and my pin number was compromised so I called the card service and they denied me my reimbursement so I called the bank and they said they can’t reimburse me either because a card was percent at the time of the …
Thank God for Jodi A. at LSFCU she is the Amazingly the Best. She has provided me with impeccable customer service during this transitional period. She has gone above and beyond to ensure my account needs are being met. She has been more …
I have been a member of Liberty Savings Federal credit union for over 30 years and I can honestly say that I am a satisfied customer! Shout out to Remy Francisco! She is great! Always willing to listen to my concerns with my accounts. Also …
I frequent the Jersey City/Bayonne location where Chance leads the daily operations with the assistance of good team members: Michael, Liz, James, and Carol. I’m a veteran member. My experience with Chance and his team have been nothing but …
Many people have their opinion about the credit union but my experience has always been pleasant. They always got my back when in a jam. I have a little saying “All I need in this life of sin is me and the Credit Union”. Melissa Great Customer Service
I had an emergency situation and I spoke with Jodell Alexander at LSFCU..She made me feel welcomed & cared for…I’m extremely grateful for her hard work & dedication…LSFCU, should know how valuable of an asset she is to have at this bank‼️‼️‼️‼️. She’s amazing…BLESSINGS IN ABUNDANCE TO HER AND HER FAMILY
this has to be hands down the worst customer service. this is the second time that I sit and wait for a call back that never happens. both times I had to go elsewhere to do business. …
(Translated by Google) What I like the most is that it is a Bank insured by the NCUSIF, making an inquiry about the banks, this is the safest, to save our money. …
If I could give 0 stars I would I wrecked a car that got paid by gap and insurance the lady I spoke with from the bank told me not to worry about paying my payment cause the checks would clear then they call me five months later saying I …
Great services
Beautiful people !
Terrible service!!
Always good service
Always very helpful when needed
The customer service is horrible
Trash place, bunch of ghetto employees
A bank that lends a helping hand to all.
Always there’s a line for teller service.
Excellent, they really help you.
They are the best
Liberty savings federal credit union is awesome
“I am also very dissatisfied with LSFCU.”
the worst service ever. no direct numbers to speak to human beings
They never answer their phone and never process loans to meet home closing dates.
Great Bank with awesome features and far fewer fees than THAT bank.
Remy Rock
worst customer service ever
They may take there time but they make sure you don’t regret going😃 …
Horrible customer service, they will hang up and never return a call.
Friendly people…Great helpful staff.
Thank god I read the reviews , never mind about opening an account with them .
Customer service is not their specialty. If i could give their service a negative rating I would.
The worst bank in the world the service is the worst they take like two hours to serve you when there’s only three customers in the whole bank they are standing taking to each and laughing while they’re customers to deal with if they need …
Love their service they are helping me build my credit. The staff is very helpful and friendly at the branches in jersey city.
All of the staff in the Union City Branch are great!!!
Great customer service and I’m so they updated the website 👍 😀 I feel like family when I go there …
The lines are ridiculous the only good thing is the location but the services are trash thanks for the loan but why didnt my money transfer didnt go through they ruin my 4th of july holiday n why cant i talk to someone on the phone it keeps hanging up on me
The worst customer service ever!
Sabrina was very helpful and attentive.
So far, I am not happy with the services at all. The tellers are rude. I can never contact anyone there at bank. I open up a saving account and I can’t even access my account to transfer money and it’s already going into the third week.
Worse customer service I had ever had, came to open an account and I felt like I was in a game of hot potato, no one wanted to assist me in opening an account. Very bad experience
It was amazing my 1st time Carolina was very helpful
Didn’t say it was okay. It took the second rep to go above and beyond to assist me! HE made me feel better, Even though what I needed, he couldn’t help with. Called after hours on a Saturday😖 …
Just closed my account, services are limited, online platform is limited, the cash supply at the bank is limited, 3 people are working to service the community. Bank at a place that values you and your buisness, it’s not worth the hassle.
At times they lock me out of my account without providing a reason for their action. Typically, it is done on a Saturday, after hours, leaving me no means of getting into contact with them. Since their automated system is non-functional due to the fact that it is the weekend.
Horrible customer service. Bad Attitudes over the phone and in person. The wait time in person is never less than an hour. Unwilling to help and act like you should be happy to be doing business there. Awful!!
the CU needs improvement…it took almost 1 month to get a new debit card after I reported it compromised. The lines are extremely long every day, banking hours are not convient for the working public. CU lacks online features, call …
They act like you are doing them a favor. They are not personable and when you or email they never never answer the phone nand don’t reply to email or phone messages. The number of members doesn’t matter because their service is inadequate …
Six Weeks ago my wallet was stolen and I became a victim of identity theft. I immediately reported fraudulent activity on My checking account to Liberty Savings Credit Union. Not only was the money that was stolen from my account never …
Coming from a big bank to a CU is a huge step, but one that is well worth it- many of the children complain about credit unions, when in fact it really goes with maturity about finances. The website and online banking are super plain and …
I thought this was a good bank i at least got a loan from them and i have bad credit but its not a good bank you can count on. Let me start by saying in a period of two months the bank system was down three times , you cant take money out. …
I’ve been I’ve been trying to get a Roth IRA Transfer into a brokerage account for 18 months Liberty Savings is paying me 0.2% Interest basically losing money after you count in the rate of inflation over three 3.5%. Also I went in for a …
If you’re headed here to make a deposit to another credit union through the network, call ahead of time. They haven’t been able to accept deposits to other credit unions for a month, and they don’t seem to be in a hurry to fix it.
….. unfortunately, they give me anxieties because nothing is ever done the way they say it will happen. It took 3 weeks for me to receive a replacement debit card as well. oh I’m sorry, I still haven’t received it. I hoping that it will …
I’ve been with this bank for some years and today was my worst conversation I had with customer service. I had recently logged into my account so I know it wasnt a problem with my password and now a days everything is already there when you …
This bank has young employees and they are the worst, the young managers cover up for one another or they are pretending to be manager to discourage you from complaining, take your complaints to corporate in writing via registered mail, next step contact the better business bureau and keep Experian, Equafax and informed.
Each and every time I call this Branch I am assisted with a high level of professionalism. My experience thus far have been nothing short of amazing They helped me when I needed a small loan – and whenever I call in all my concerns are …
20+ years customer. Service used to be excellent but now they returning the checks charging $25 return fee. They are taking away overdraft privilages and not restoring after account is current This has been causing problems. Customer with direct deposit should have the privilege to overdraft if they need to.
Thank you so much Claudia Thurman , Love the service you gave me , the way you helped me and for understanding me. ❤️❤️❤️❤️
I was very unhappy with the service when transferring money from one account to another at the Journal Square location. I provided the teller with all the identification stating I was the owner of both accounts but she would not assist me …
This is the worst bank to do business with, not only are they’re CSR unprofessional and lack knowledge for this to be a credit union the services are horrible. I signed up with hopes to better manage money and also build credit which I was …
I was discriminated and will never go there a gain. I closed my account. Your credit score and your income doesnt matter when it comes to a loan. Even if you have security for the loan or not . They will give a loan to somebody they like.
TERRIBLE SERVICE WITH THEIR BANKING! Managers IGNORE EMAILS even from their own co workers who have tried helping my issue with them! I have been added to my husbands account over 5 years ago – I’ve filled out the paperwork – they “never …
My experience they’re doing a shared branch withdrawal was terrible. Not only was the line long but all of the stuff look bored and misanthropic.
even though I’ve been there on numerous occasions and each time was asked for …
The live chat communication is terrible! Every time I try to get some info and start typing a message it closes the chat. What’s with this? Very unprofessional not to mention plain rude. …
They’re awesome! I had poor credit score and they helped me built up my score. They always take their time to insure you leave satisfied with their services. They are also considerate of your needs and concerns. I never had a bad …
To sum it up in one word this bank is “limited”.
Limited accessibility in terms of locations. …
I’m a long time member, have improved my credit, brought a house all with Liberty Savings
Horrible Service!!! Im closing my account today, nearly a month ago I called to replace my card. On Friday I called for an update because I never received anything to be told it was never order just so nonchalantly. After requesting to …
I’ve had trouble paying their credit card online for months; awful site. I miss Beth.
I thank the bank for having an excellent worker like Mrs. Claudia Truman, who is very attentive and helpful in her customer service. Blessings
I had a credit card with them and I had an authorized purchase. I told them about and instead of canceling the purchase they referred me to calling the company for a refund. Meanwhile I accumulated late fees and then they reported this to …
I recently received an alert from Experian notifying me that my credit report was ran without my consent. My last loan from Liberty Savings was 2 years ago and has been paid off. I did NOT request for a loan since but somehow someone from …
If there was a choice of 0 stars, that’s what i would rate this bank and everything else it comes with. Customer service is horrible! You never get through! Online banking is just as horrible!! I feel like I’m banking In the 90s!! Direct …
Horrible customer service. Took over for Teachers Fed Cr. Union and I have had nothing but problems with this company.
Turned away from the bank 20 minutes to closing, with 2 babies, in order to open an account for my infant which is ridiculous if your facility is open till 5:00 p.m.
I like being part of a community bank and avoiding the “big banks”.
However the customer service here has really gone downhill and I’m considering switching banks. …
Remy Francisco and Mitchell Joseph has been a pleasure, Remy in particular has been a great help for me and his last couple of years I’ve establish good credit due to her good advice I really do mean this
I called just to report an issue that i observed everytime the bank do an update and this young lady just cut me off in the middle of my explanation and placed me on hold and never returned to the line. These employees for this bank have …
Worse Bank I ever had customer service is awful. A bank teller called on a pending issue and introduced her self Hi this is the bank very rude and unprofessional I will talk to the Managua and they don’t care. I closed all my accounts with …
This bank deserves a less then 0 rating. I have been with this bank for many years. About 3 months ago they changed the ways you use your debit card. I never was made aware of this until I tried to make a purchase and it was denied twice. I …
My experience with Jodi was extraordinarily pleasant she went above and beyond trying to help me get an account her services were so pleasant I would love to speak with at any given time to be my loan officer thanks again for your kind and pleasant experience see you soon
I just love this credit union they are amazing! I personal work with Verena Estacio and she really takes her job to help the people seriously! I love that about her! Thank you so much verena!
I have had the most amazing experience recently way above and beyond what I was expecting and this has made me a believer in some people’s ability to go beyond what they are supposed to thank you thank you thank you it really helped me, …
I have been a customer here for years but now that I’ve moved from Jersey City and am trying to close this account and move my money to a financial institution located in my new town I’ve run into a major problem with LSFCU. Their customer …
The worst credit union ever. The people at journal square branch are rude.
Never had problems with the previous employees, they were so competent and responsive to the customer. Now, new employees, bank equipment not working, am not able to have access to my funds with their new operations, computers malfunction …
Claudia Thurman thank you for your excellent customer services, you are a person who cares a lot about your clients and for that I give you a 6 plus, you are the best and you are very human and professional. Thank you very much for being a person who always cares about helping and giving 100% of you.
Web site never works like I’m trying to log on now, it it’s not responding. Last time I was there I experienced a a little discrimination. She took a Spanish couple instead.
just last month my debit card and my pin number was compromised so I called the card service and they denied me my reimbursement so I called the bank and they said they can’t reimburse me either because a card was percent at the time of the …
Thank God for Jodi A. at LSFCU she is the Amazingly the Best. She has provided me with impeccable customer service during this transitional period. She has gone above and beyond to ensure my account needs are being met. She has been more …
I have been a member of Liberty Savings Federal credit union for over 30 years and I can honestly say that I am a satisfied customer! Shout out to Remy Francisco! She is great! Always willing to listen to my concerns with my accounts. Also …
I frequent the Jersey City/Bayonne location where Chance leads the daily operations with the assistance of good team members: Michael, Liz, James, and Carol. I’m a veteran member. My experience with Chance and his team have been nothing but …
Many people have their opinion about the credit union but my experience has always been pleasant. They always got my back when in a jam. I have a little saying “All I need in this life of sin is me and the Credit Union”. Melissa Great Customer Service
I had an emergency situation and I spoke with Jodell Alexander at LSFCU..She made me feel welcomed & cared for…I’m extremely grateful for her hard work & dedication…LSFCU, should know how valuable of an asset she is to have at this bank‼️‼️‼️‼️. She’s amazing…BLESSINGS IN ABUNDANCE TO HER AND HER FAMILY
this has to be hands down the worst customer service. this is the second time that I sit and wait for a call back that never happens. both times I had to go elsewhere to do business. …