Lincoln Automotive Financial Services Reviews ( 70 )
I liked the overall experience of purchasing a vehicle at Hoffman Ford in East Hartford. The atmosphere was nice, the staff was friendly, and the sales consultant that I worked with was great! His name is Matt Riemer. …
I did not have a good experience in the past with Hoffman. Quite frankly I was a bit hesitant about upgrading my car at Hoffman’s. After being dismissed by a sales person due to an incorrect entry in my car fax and feeling humiliated and …
Be careful with this place, they tried to charge me for labor and parts that my car really didn’t needed, also they charged me for a labor that they never did. Im Making a complain soon. Always ask for a copy of your first diagnostic, since they will keep adding more stuff or bring price up without your concern.
Was brought there via Ford Pass to charge my Mustang Mache E. It was dark and freezing out. We were constantly told to leave, and they were calling the police. It is so frustrating to be told to get away from my own car. The car Ford Pass …
My husband has always wanted a Ford Expedition. Our favorite sales man, Rich Gonzales, recently made it happen. We’re really happy with our trade-in and new used-vehicle deal. Although it took a few hours for the guys in “detailing” to …
Great experience buying my new vehicle. Hoffman was able to find a truck that at all my needs at great price. They promised and delivered as they said they would. “Driven by trust” and trust they proved and followed up their guarantee on. …
From buying a new vehicle to having your vehicle repaired, this is the place to go. My wife and I bought a new Ford Edge with Wes LaValley’s help and were so happy with our experience we came in a week later to buy my new work van. The …
I have been blown away by the service I have received. It is hard to find a dealer that you can trust and be comfortable bringing your car to, but i’m happy to say that I feel comfortable here! I was nervous having to find a new dealer to …
Very unprofessional. 1 week after getting full service, the engine light came on. Instead of looking into that on priority they said they are overbooked. This was after calling them ahead and was told to bring the car to them immediately. …
I continue to be impressed by the true professionalism and helpfulness of the Hoffman Ford staff. On the Sales side…Most recently, I worked with Mike Warner regarding the purchase of a new Ford Fusion. Mike has gone above and beyond — …
I just purchased a 2016 Ford Focus. I feel good about my experience with Hoffman Ford. My sales rep,. Jason Grant, is a genuine, helpful, no-pressure person. He worked hard to get me into the car I wanted at a price point I was …
Nichole and Brandon were both super helpful and accommodating at Hoffman. They even worked with my wife and I past closing hours on a Friday, so that we could drive home that day with our new vehicle. Huge thanks to Hoffman Ford and couldn’t recommend them enough.
Had the pleasure of working with James Chaney at Hoffman Ford. Pleasant, no pressure and easy to talk to. James went to extra mile to meet my needs, fully explained everything and I left satisfied. Good group. Good employee. Would recommend 5/5
Worst ever car service! I sell my MKT but never go to them again. They never call back on my car service or parts status. Only one service advisor Johanna always shows up and pretends that she works. They don’t ask concerns, they don’t …
These guys are ethical and efficient in all they do. I visited many dealerships during this pandemic that were price gouging due to shortage of vehicles due to computer chips. Matt and the team there took care of my vehicle needs flawlessly. Appreciate the great service I was given and will highly recommend you to others
Very helpful! Elmer Shiftlett, the GM there went above and beyond for me to fix a few issues I had when I purchased the car. The original salesman, who is no longer there, wasn’t honest with me, but, Elmer took the time to remedy the …
I reviewed this place previously after purchasing a used Ford Edge from them. The sales process was great. I thought James was nice and personable. I was excited. However, the service side has been very disappointing. I tried to put this in …
This was by far my best car purchase experience. Nichole made this experience so easy and was such a professional. She even help me set up all my connections to my phone to programming etc. the finance manager wasps easy to work with. If you are looking for a vehicle. I highly recommend Nichole at Hoffman Ford.
Bought my truck 3 years age and had a great experience but the service department seems to have some issues with performing simple maintenance such as an oil change (The Works). One reason I like the works package is due to the tire …
Dan from Hoffman Ford Lincoln is terrible at customer service and just overall bad attitude from the start. All he tells you is what he thinks and would not give me a straight answer about my warranty. When he finally looks into the warranty he still just says “I don’t think so” with out showing me any information.
I am still in awe at the incredible buying experience I had at Hoffman Ford. Straight forward, no nonsense buying experience. Went out of their way to get a discount that I wasn’t expecting on top of the best price by thousands for the …
Met with Raja a few days ago, I went in with my husband to purchase a Explorer. I was planning on purchasing this vehicle, for myself. Raja only spoke with my husband… but this purchase is to be made with my money. …
Hoffman staff was super helpful in getting us just the vehicle we were after. When we realized there was an issue with one of our taillights after our purchase, they arranged to ship us a new unit and it arrived overnight. Top notch service and sale team.
Great Experience
This was our first time buying a truck. Richie and Elmer made it real easy. We arrived for our test drive, Richie had the truck ready to go, gave us a quick …
Went in for an oil change. Was told my battery life was 40% and they recommended replacement of the battery which I agreed. I have had no battery issues prior to this service date. After picking up my car, I have needed to jump start it …
absolute nightmare experience with HoffmanFord. Needed a new torque converter and my car was still under warranty so brought it in. There was absolutely no communication unless I harrassed them. the part took forever to come in which is …
Thank you James it was a great experience buying our first truck, great customer service. Easy no hassle or pressure. Very knowledgeable. I recommend you see James! Thanks again!!
To me it was a tale of two cities . Jason Grand was my sales interface and he helped me close the deal . I personally enjoyed the customer experience with Jason , he was courteous , patient and tried to sort out issues that came along in …
Excellent experience from start to finish. I got the deal of a lifetime and Hoffman Can’t Be Beat. The commercial is not a Gimmick by any means. First I would like to thank Conor for fielding my inquiry and connecting me with the right …
The service dept at this dealership went above and beyond for me. I had some issues with my vehicle and i was out of state. The service dept was extremely helpful. they made time for me and helped me get back on my way. It really was an …
The CarPlay/synch on my 2020 F150 (within bumper to bumper warranty) did not work half the time. I had to bring my truck in here about 10 times (I lost count after 8) before the problem was fixed. At one point they told me there was nothing …
I just purchased a new vehicle from Hoffman Ford and it was the best car buying experience I’ve had in 38 years. Alexander Cruz and Ritchie Gonzales took care of me remotely during the process and I couldn’t be more impressed. They were …
Great experience with Hoffman Ford Lincoln. We got a great car at a fair price, in a difficult market. James Chaney our salesman was exceptional, friendly, straightforward, and a pleasure to work with. He made the process smooth and easy. …
We recently just purchased a Lincoln Aviator from Hoffman Lincoln and it was the best experience I’ve ever had. Jason Grant is by far the best salesman I have ever met. I truly felt it didn’t matter if I bought the vehicle or not, he was …
Hoffman Ford in East Hartford was one of the best experiences I have personally had buying a vehicle. From General Sales Manager Elmer Shifflett keeping me up to date and we’ll informed on the vehicle and making me feel totally comfortable …
Tremendously fantastic and simple buying experience. Worked with the Sales team via email to start with and got all the prep work done. When I arrived for the vehicle purchase, I was met by the Brand Specialist (James Chaney) who took care …
From entering the service shop to leaving with a new vehicle, I had the best experience with Nichole! Many of the other specialist looked me up and down but Nichole did the opposite, she welcomed me with open arms. She answered all my …
Really great recent service experience with my 2017 Ford Explorer. Great staff and great communication throughout the process. My service advisor kept me up to date and the car was ready earlier than expected. Fantastic dealer and service team!
Went into Hoffman Ford looking to buy a new pickup truck. Richie was very rude from the moment we sat down, as if he wanted nothing to do with us. He constantly belittled and cut us off when we tried to tell him what we’re looking for. …
Jason Hoffman is the best sales man I have ever had! He has been my sales advocate over 2 years, and I recommend him for all your Lincoln needs! You need a Lincoln -Ford, he is your go to guy!
I recently picked up my 2022 Ford Bronco. I was a 3rd day reservation holder (Jan 2020). I passed on the 2021 model because I didn’t want the soft top roof. I am very glad that I did. In the beginning, the process it was dicey. Then …
I have worked at a car dealership for many years, bought MANY vehicles at many dealerships, and have never met a salesperson more rude than Richie. If that is someone the dealership is okay with having on their staff with the way he speaks …
I bought a Lincoln in November. The purchase was relatively easy and the team was great. My error was that I purchased the service contract because the salesperson told me that Hoffman would drop off a car at my home and they would pick up …
When I arrived for my appointment for the recall, everyone was helpful and courteous. I also asked if it was possible to get an oil change while I was there and they said not a problem.
Thank you
Jason was WONDERFUL! He had everything perfectly put together so I was able to totally enjoy the getting-to-know-you process with the car… and with him! A totally engaging, kind, brilliant, trustworthy, enthusiastic human being.
I wanted to let you know about our experience with one of your dealerships in Hartford, CT.
We are from NH and are longtime Ford owners. We were bringing our daughter back …
Be careful bringing you vehicle here they will try to sell you parts you don’t need. I Brought my jeep for a diagnostic because I was getting low mpg and one of the mechanics tried telling me my belt was on backwards when clearly it wasn’t …
I ordered a vehicle with Jason Grant April 2022 and was able to take delivery in September. Throughout the whole process, besides production delays out of anyone’s control, Jason at Hoffman Ford and others at the Ford Company were extremely …
After coming to this dealership for a few years and usually being satisfied with the experience, I was recently disappointed by the outcome of my last service appointment. …
Had a great sales experience! Nichole was an excellent rep, everything was handled quickly and respectfully. And, as I’m a Mass resident, went above and beyond to make the out-of-state buying experience as painless as possible. Thanks very much! I’m loving the car so far.
From the lovely Jennifer Stein who was from the beginning to Mr. Jason Grant who brought me across the finish line (and endured all my questions, handshakes & hugs) Hoffman Ford is family to me‼️ …
Jason at Hoffman Ford was amazing. He’s been there for us through every step of our purchase process and has really gone above and beyond. I always say that I hate the car buying process but with Jason supporting us, I can honestly say that …
From the first call to picking up my daughters 2021 Ford Ranger Tremor certified used. The whole dealership came together to make a SUPER pleasant experience Jason Grant (salesman) and Pedro Espada (finance) and Jennifer Stein made …
This was my second experience with Hoffman Ford. The folks at this dealership are first class. Especially Jason Grant. He does the utmost to make sure things are going smoothly and on schedule. I took delivery of my new truck quickly. I’d also like to say thank you to Kyle for taking time to speak with me throughout the process.
I’ve been very pleased with my experience at Hoffman from my first meeting with Jason in (Lincoln) Sales, to my ongoing servicing contacts (most recently with David, Service Advisor) and I have nothing but praise for and loyalty to Hoffman …
Bought a 2021 Ford Ranger XLT on Monday, had the pleasure of working with James Chaney. This was the easiest car buying experience I’ve had. They were open to negotiating, friendly, accommodating, and didn’t push regarding anything. James …
I liked the overall experience of purchasing a vehicle at Hoffman Ford in East Hartford. The atmosphere was nice, the staff was friendly, and the sales consultant that I worked with was great! His name is Matt Riemer. …
I did not have a good experience in the past with Hoffman. Quite frankly I was a bit hesitant about upgrading my car at Hoffman’s. After being dismissed by a sales person due to an incorrect entry in my car fax and feeling humiliated and …
Be careful with this place, they tried to charge me for labor and parts that my car really didn’t needed, also they charged me for a labor that they never did. Im Making a complain soon. Always ask for a copy of your first diagnostic, since they will keep adding more stuff or bring price up without your concern.
Was brought there via Ford Pass to charge my Mustang Mache E. It was dark and freezing out. We were constantly told to leave, and they were calling the police. It is so frustrating to be told to get away from my own car. The car Ford Pass …
Great dealership. Smooth transaction. Nichole, my salesperson went over and above to help me. …
My husband has always wanted a Ford Expedition. Our favorite sales man, Rich Gonzales, recently made it happen. We’re really happy with our trade-in and new used-vehicle deal. Although it took a few hours for the guys in “detailing” to …
Great experience buying my new vehicle. Hoffman was able to find a truck that at all my needs at great price. They promised and delivered as they said they would. “Driven by trust” and trust they proved and followed up their guarantee on. …
From buying a new vehicle to having your vehicle repaired, this is the place to go. My wife and I bought a new Ford Edge with Wes LaValley’s help and were so happy with our experience we came in a week later to buy my new work van. The …
I have been blown away by the service I have received. It is hard to find a dealer that you can trust and be comfortable bringing your car to, but i’m happy to say that I feel comfortable here! I was nervous having to find a new dealer to …
Very unprofessional. 1 week after getting full service, the engine light came on. Instead of looking into that on priority they said they are overbooked. This was after calling them ahead and was told to bring the car to them immediately. …
I continue to be impressed by the true professionalism and helpfulness of the Hoffman Ford staff. On the Sales side…Most recently, I worked with Mike Warner regarding the purchase of a new Ford Fusion. Mike has gone above and beyond — …
I just purchased a 2016 Ford Focus. I feel good about my experience with Hoffman Ford. My sales rep,. Jason Grant, is a genuine, helpful, no-pressure person. He worked hard to get me into the car I wanted at a price point I was …
Great Service and great people to talk with. My truck was fixed in the time frame I needed. Thank you!
Nichole and Brandon were both super helpful and accommodating at Hoffman. They even worked with my wife and I past closing hours on a Friday, so that we could drive home that day with our new vehicle. Huge thanks to Hoffman Ford and couldn’t recommend them enough.
Had the pleasure of working with James Chaney at Hoffman Ford. Pleasant, no pressure and easy to talk to. James went to extra mile to meet my needs, fully explained everything and I left satisfied. Good group. Good employee. Would recommend 5/5
Worst ever car service! I sell my MKT but never go to them again. They never call back on my car service or parts status. Only one service advisor Johanna always shows up and pretends that she works. They don’t ask concerns, they don’t …
These guys are ethical and efficient in all they do. I visited many dealerships during this pandemic that were price gouging due to shortage of vehicles due to computer chips. Matt and the team there took care of my vehicle needs flawlessly. Appreciate the great service I was given and will highly recommend you to others
I purchased 2 cars at same time trading in a Ford and no one responds to my questions about my money back on my warranty I had on my trade in! …
Very helpful! Elmer Shiftlett, the GM there went above and beyond for me to fix a few issues I had when I purchased the car. The original salesman, who is no longer there, wasn’t honest with me, but, Elmer took the time to remedy the …
I reviewed this place previously after purchasing a used Ford Edge from them. The sales process was great. I thought James was nice and personable. I was excited. However, the service side has been very disappointing. I tried to put this in …
This was by far my best car purchase experience. Nichole made this experience so easy and was such a professional. She even help me set up all my connections to my phone to programming etc. the finance manager wasps easy to work with. If you are looking for a vehicle. I highly recommend Nichole at Hoffman Ford.
Bought my truck 3 years age and had a great experience but the service department seems to have some issues with performing simple maintenance such as an oil change (The Works). One reason I like the works package is due to the tire …
Dan from Hoffman Ford Lincoln is terrible at customer service and just overall bad attitude from the start. All he tells you is what he thinks and would not give me a straight answer about my warranty. When he finally looks into the warranty he still just says “I don’t think so” with out showing me any information.
Rarely do I leave negative feedback. Even more rare would be to leave two negative reviews for the same place but it needs to be said. …
I am still in awe at the incredible buying experience I had at Hoffman Ford. Straight forward, no nonsense buying experience. Went out of their way to get a discount that I wasn’t expecting on top of the best price by thousands for the …
Returned my vehicle quickly as promised and also washed it. I will plan to use this dealership again.
Met with Raja a few days ago, I went in with my husband to purchase a Explorer. I was planning on purchasing this vehicle, for myself. Raja only spoke with my husband… but this purchase is to be made with my money. …
From the time that I was greeted at the front door until I took delivery of my car the experience was friendly, professional, and enjoyable..
Hoffman staff was super helpful in getting us just the vehicle we were after. When we realized there was an issue with one of our taillights after our purchase, they arranged to ship us a new unit and it arrived overnight. Top notch service and sale team.
Great Experience
This was our first time buying a truck. Richie and Elmer made it real easy. We arrived for our test drive, Richie had the truck ready to go, gave us a quick …
Went in for an oil change. Was told my battery life was 40% and they recommended replacement of the battery which I agreed. I have had no battery issues prior to this service date. After picking up my car, I have needed to jump start it …
absolute nightmare experience with HoffmanFord. Needed a new torque converter and my car was still under warranty so brought it in. There was absolutely no communication unless I harrassed them. the part took forever to come in which is …
Thank you James it was a great experience buying our first truck, great customer service. Easy no hassle or pressure. Very knowledgeable. I recommend you see James! Thanks again!!
To me it was a tale of two cities . Jason Grand was my sales interface and he helped me close the deal . I personally enjoyed the customer experience with Jason , he was courteous , patient and tried to sort out issues that came along in …
Excellent experience from start to finish. I got the deal of a lifetime and Hoffman Can’t Be Beat. The commercial is not a Gimmick by any means. First I would like to thank Conor for fielding my inquiry and connecting me with the right …
The service dept at this dealership went above and beyond for me. I had some issues with my vehicle and i was out of state. The service dept was extremely helpful. they made time for me and helped me get back on my way. It really was an …
The CarPlay/synch on my 2020 F150 (within bumper to bumper warranty) did not work half the time. I had to bring my truck in here about 10 times (I lost count after 8) before the problem was fixed. At one point they told me there was nothing …
I just purchased a new vehicle from Hoffman Ford and it was the best car buying experience I’ve had in 38 years. Alexander Cruz and Ritchie Gonzales took care of me remotely during the process and I couldn’t be more impressed. They were …
Great experience with Hoffman Ford Lincoln. We got a great car at a fair price, in a difficult market. James Chaney our salesman was exceptional, friendly, straightforward, and a pleasure to work with. He made the process smooth and easy. …
We recently just purchased a Lincoln Aviator from Hoffman Lincoln and it was the best experience I’ve ever had. Jason Grant is by far the best salesman I have ever met. I truly felt it didn’t matter if I bought the vehicle or not, he was …
Hoffman Ford in East Hartford was one of the best experiences I have personally had buying a vehicle. From General Sales Manager Elmer Shifflett keeping me up to date and we’ll informed on the vehicle and making me feel totally comfortable …
Tremendously fantastic and simple buying experience. Worked with the Sales team via email to start with and got all the prep work done. When I arrived for the vehicle purchase, I was met by the Brand Specialist (James Chaney) who took care …
From entering the service shop to leaving with a new vehicle, I had the best experience with Nichole! Many of the other specialist looked me up and down but Nichole did the opposite, she welcomed me with open arms. She answered all my …
Great service and costumer service. I got my Ford Mac e in no time. Nichole Reigins is phenomenal.
Thanks Nichole!
Great people,great service,free coffee and they wash your vehicle for you. I was in and out in about a hour. I will schedule my next service with them
Dan (service advisor) was excellent. Addressed every need and was timely. Highly recommend.
Really great recent service experience with my 2017 Ford Explorer. Great staff and great communication throughout the process. My service advisor kept me up to date and the car was ready earlier than expected. Fantastic dealer and service team!
Went into Hoffman Ford looking to buy a new pickup truck. Richie was very rude from the moment we sat down, as if he wanted nothing to do with us. He constantly belittled and cut us off when we tried to tell him what we’re looking for. …
Overall the service team was attentive and helpful. Hoffman Service has always been good to me and my cars.
Jason Hoffman is the best sales man I have ever had! He has been my sales advocate over 2 years, and I recommend him for all your Lincoln needs! You need a Lincoln -Ford, he is your go to guy!
I recently picked up my 2022 Ford Bronco. I was a 3rd day reservation holder (Jan 2020). I passed on the 2021 model because I didn’t want the soft top roof. I am very glad that I did. In the beginning, the process it was dicey. Then …
I have worked at a car dealership for many years, bought MANY vehicles at many dealerships, and have never met a salesperson more rude than Richie. If that is someone the dealership is okay with having on their staff with the way he speaks …
I bought a Lincoln in November. The purchase was relatively easy and the team was great. My error was that I purchased the service contract because the salesperson told me that Hoffman would drop off a car at my home and they would pick up …
When I arrived for my appointment for the recall, everyone was helpful and courteous. I also asked if it was possible to get an oil change while I was there and they said not a problem.
Thank you
Dave was very informative and easy to work with. Having a loaner vehicle during the 3 week service time was key. Always a clean vehicle returned
Jason was WONDERFUL! He had everything perfectly put together so I was able to totally enjoy the getting-to-know-you process with the car… and with him! A totally engaging, kind, brilliant, trustworthy, enthusiastic human being.
I wanted to let you know about our experience with one of your dealerships in Hartford, CT.
We are from NH and are longtime Ford owners. We were bringing our daughter back …
Jason was easy to work with, listened to my requests, and made sure I was comfortable with our deal. 2nd buy from Hoffman, but not my last.
Be careful bringing you vehicle here they will try to sell you parts you don’t need. I Brought my jeep for a diagnostic because I was getting low mpg and one of the mechanics tried telling me my belt was on backwards when clearly it wasn’t …
I ordered a vehicle with Jason Grant April 2022 and was able to take delivery in September. Throughout the whole process, besides production delays out of anyone’s control, Jason at Hoffman Ford and others at the Ford Company were extremely …
After coming to this dealership for a few years and usually being satisfied with the experience, I was recently disappointed by the outcome of my last service appointment. …
Had a great sales experience! Nichole was an excellent rep, everything was handled quickly and respectfully. And, as I’m a Mass resident, went above and beyond to make the out-of-state buying experience as painless as possible. Thanks very much! I’m loving the car so far.
let’s just say, I thought my credit wasn’t going to get approved but Nichole Reigins made it happen. …
From the lovely Jennifer Stein who was from the beginning to Mr. Jason Grant who brought me across the finish line (and endured all my questions, handshakes & hugs) Hoffman Ford is family to me‼️ …
Jason at Hoffman Ford was amazing. He’s been there for us through every step of our purchase process and has really gone above and beyond. I always say that I hate the car buying process but with Jason supporting us, I can honestly say that …
From the first call to picking up my daughters 2021 Ford Ranger Tremor certified used. The whole dealership came together to make a SUPER pleasant experience Jason Grant (salesman) and Pedro Espada (finance) and Jennifer Stein made …
This was my second experience with Hoffman Ford. The folks at this dealership are first class. Especially Jason Grant. He does the utmost to make sure things are going smoothly and on schedule. I took delivery of my new truck quickly. I’d also like to say thank you to Kyle for taking time to speak with me throughout the process.
I’ve been very pleased with my experience at Hoffman from my first meeting with Jason in (Lincoln) Sales, to my ongoing servicing contacts (most recently with David, Service Advisor) and I have nothing but praise for and loyalty to Hoffman …
My personal experience with this situation and with some dealership staff are abysmal. …
Bought a 2021 Ford Ranger XLT on Monday, had the pleasure of working with James Chaney. This was the easiest car buying experience I’ve had. They were open to negotiating, friendly, accommodating, and didn’t push regarding anything. James …