Thank you Scott for being so helpful! We are grateful! So far we are having a great experience despite the number of tragedies our house has had from Bob Ward! Thank you Scott!
Do not buy insurance from them. Worst insurance ever. Premium increase after you decide to discontinue with them and keep you money from the past payment. I will never buy from them again or recommend to my friend. Stay away at all cost..
Have placed many policies with Lititz Mutual and am very happy with their commitment to their policyholders and the independent agents who represent them.
Terrible, terrible! I was told one thing by a local agent, and when it came time to put on the new roof, I was told something completely different. I wouldn’t recommend this company to anyone!
This insurance company is an absolute joke in terms of customer service and communication. I would give them ZERO stars if possible. Go with a more reputable company for your insurance needs!
Purchased an investment property in August and in April, I received a notice that our plan was cancelled because trees had not been trimmed. Seriously?! There was no request that it be done or any prior communication, just a notice of cancellation. I moved all our properties to another insurance company.
Denied our claim for extensive damage to our home due to winter storm. We have been a loyal customer for 20 years. Now we may lose our home because they do not want to pay.
CONSTANT ISSUES STAY AWAY!!!
Bought a fixer upper in fairly rough shape and got a policy with them through my agent few months later receive email that they have inspected the property and …
My claim for hurricane damage has been delayed more than a month for estimation and repair SVC. Policy was renewed by cheating increase in unnecessary coverage and thus premium! Bad SVC and credit–almost two months passed but no repair has been done because the pay-check is too low to be accepted by most companies…
Lititz Mutual is an excellent company with a great reputation for being there at claim time and treating people fairly. Their employees really care about the insureds.
This company sent an unmarked old van to my house and guy started taking pictures all around the house. Rushed home because I got alerted on my cameras but missed the guy. He left a door tag saying he was from Lititz Mutual. So I called to …
I have been dealing with Lititz Mutual for many years and love the personal touch that comes from a small mutual company. They care for their clients and offer reliable coverage.
The staff at Lititz Mutual are very friendly and helpful. They provide a good product at an affordable rate. I highly recommend them for your insurance needs.
Was late on a policy by a few days. Cancelled without remorse.The big insurance companies I work with … and spend a lot more money with…asy to work with. This one is in fact from the stone age in terms of customer service. You’d think …
I would not have any other homeowner’s insurance. I have had insurance with them since about 1974. Each time I have moved, I have kept coverage with the same company. They have bought me several roofs, repaired hail damage, repaired several …
I had Lititz Mutual for my home insurance company for over 20 years. I had an oil spill in my basement and contacted them. They were very unhelpful and worked against helping me in any way. They were hostile and wanted me to sign …
Their online payment system is from the stone age and they frequently do not register receiving payment for whatever reason until days later. I am constantly following up with them and giving them my Wells Fargo bank transaction …
As an independent agent, Lititz Mutual has proven time and time again to be a VALUABLE asset to the agency. From claims to service they have always proven to be a cut above the competition.
We were quoted a price for homeowners insurance thru a local broker that was substantially lower than what we had, so we switched from the company we had for 15 years. Less than a month after the switch, we got a letter from them that they …
My mother has had this company for years and it has done well with her. But the Agency in Blue Springs, MO, is Horrible representation of this company. They never listen about our concerns, they are only in for the money in their own …
Love working with Lititz as one of their independent licensed agents! I always love calling because I always know who I’m going to be speaking to. Their customer service is outstanding! Cannot speak more highly of them.
I work for an independent agency in North Carolina and am very new to writing commercial business. I called commercial underwriting for assistance with quoting a commercial customer. The underwriter took the extra time to explain …
Have been working here a short time, but have only heard great comments from agents and employees on what a wonderful company I joined. Seems to be unanimous. The company has a long-standing reputation of excellent service and I’ve …
Long term policy holder. Had to make a claim for hail damage on my home. The response was very quick – had an appraiser at my home within a couple days. I called customer services with questions on payment information and they were very helpful in explaining all the details to me. Payment was very quick also. Great company.
We have two independent insurance locations in Goldsboro NC. Lititz ALWAYS goes above and beyond our expectations. They are one of the few companies we have that actually feels more like family. They are always willing to listen and do whatever they can to help if we have an issue. Highly recommend!!💙 …
This company fails their obligation to society. I am a policy holder. I applied for insurance. They inspected my property. They accepted my property and the facts on the application. I suffered a loss. They hired a firm to adjust the …
I would choose to have my own personal homeowner’s policy with Lititz Mutual any day(and do). As an independent agency, we write with many homeowner’s companies, but Lititz is by far the most caring, understanding, and responsive of them …
Our Insurance Agency in North Carolina has been doing business with Lititz Mutual Insurance Company since 2008. They have very reasonable rates, excellent customer service and top notch handling of claims. It’s a pleasure doing business with this company.
My insurance agency, Integrity First Insurance, in Fredericksburg Virginia, has represented Lititz Mutual for over 15 years. The very best rates/ service/ claim handling and home insurance product that I have written for. The only …
My husband and I had a great experience with Lititz Mutual on our Rental property that got damaged by broken pipe. We got reimbursed more than what we expected and the guy that estimate the damages was very nice and professional. Thank you!
I am an independent insurance agent in North Carolina that has represented Lititz Mutual for over 8 years as well as a policyholder. As an agent, I enjoy working with my underwriter and having an actual person that I can reach with policy …
We are an independent agency and have represented Lititz for over 20 years. They are a great Company to work with. They are a true underwriting company where everything is not always black or white. With most companies you enter the …
We are a southern Missouri independent insurance agency which has represented Lititz Mutual Insurance Company since 1974. Lititz Mutual is a pleasure to deal with. They have very competitive rates. Their customer service and claims …
I am an independent agent and we use Lititz Insurance as a reliable and well rated company in our agency. Lititz is a very reputable independent agency company that we are proud to represent! They are very responsive in the case of claims, …
Please explain to me how leave a roof with a gaping hole waiting a second opinion is good service??? I had to leave a star. They don’t deserve this star. So many not friendly words….
Tom is a horrible person and a unethical employee. Dont even waste your time calling for a quote. Until he is out this company will not strive for the highest potential that they can obtain with the other employees.
Very Professional and trusting. I’ve been insured w/ Lititz Mutual since 2009 and have been very pleased with them. Our home sustained pretty severe wind and hail damage in 2020 and their adjuster was out the very next day assessing the …
Trying to cancel my home insurance because I bundled my home and auto with my auto policy holder. Everyone with this company is so unhelpful at the main branch and at the agency. I have called multiple people to try and cancel and they just …
I have never had such a terrible experience with an insurance company in over 20 years in business. Repeatedly had to call after a small kitchen fire, it was 11 days from my first call to the claim before I was able to really speak with …
Good company to work with, never had any claim reported, Good people work in the office!
Great company!
Avoid this comapny at all cost.
They were so fast and helpful!!
Very friendly people. Karli is the best!!!
These people are really bad. I was with them for 15 years.
Best place I have ever worked in 34 years
Long time policy holder , service is great.
Great company! Honest and Reliable.
A great local company. Very friendly people to do business with!
Company is great to work with and premiums are very competitive.
THIS IS ABSOLUTELY NOT THE INSURANCE COMPANY YOU WANT IF YOU WANT TO BE COVERED WHEN TRAGEDY STRIKES.
Caring and reliable service. A Company that truly cares about their policyholders.
Never been there not sure why it’s asking for a review.
The negative comments other reviewers have made are on the money. You might as well have no insurance at all if you are using this bunch.
Reasonable rates, good customer service.
If I could give it less than one star I would. Horrible customer service. Very rude. Especially Penny in policy services.
Estimate was higher than what I went with.
Great rates and customer service! I have used them for the last two properties that I owned.
Thank you Scott for being so helpful! We are grateful! So far we are having a great experience despite the number of tragedies our house has had from Bob Ward! Thank you Scott!
Beautiful facility, fantastic legacy business and awesome friendly people!
Do not buy insurance from them. Worst insurance ever. Premium increase after you decide to discontinue with them and keep you money from the past payment. I will never buy from them again or recommend to my friend. Stay away at all cost..
Have placed many policies with Lititz Mutual and am very happy with their commitment to their policyholders and the independent agents who represent them.
Terrible, terrible! I was told one thing by a local agent, and when it came time to put on the new roof, I was told something completely different. I wouldn’t recommend this company to anyone!
This insurance company is an absolute joke in terms of customer service and communication. I would give them ZERO stars if possible. Go with a more reputable company for your insurance needs!
Purchased an investment property in August and in April, I received a notice that our plan was cancelled because trees had not been trimmed. Seriously?! There was no request that it be done or any prior communication, just a notice of cancellation. I moved all our properties to another insurance company.
Denied our claim for extensive damage to our home due to winter storm. We have been a loyal customer for 20 years. Now we may lose our home because they do not want to pay.
Great company with consistency & a nice personal feel! We have always enjoyed working with Lititz Mutual Insurance Company.
CONSTANT ISSUES STAY AWAY!!!
Bought a fixer upper in fairly rough shape and got a policy with them through my agent few months later receive email that they have inspected the property and …
My claim for hurricane damage has been delayed more than a month for estimation and repair SVC. Policy was renewed by cheating increase in unnecessary coverage and thus premium! Bad SVC and credit–almost two months passed but no repair has been done because the pay-check is too low to be accepted by most companies…
Lititz Mutual is an excellent company with a great reputation for being there at claim time and treating people fairly. Their employees really care about the insureds.
This company sent an unmarked old van to my house and guy started taking pictures all around the house. Rushed home because I got alerted on my cameras but missed the guy. He left a door tag saying he was from Lititz Mutual. So I called to …
I have been dealing with Lititz Mutual for many years and love the personal touch that comes from a small mutual company. They care for their clients and offer reliable coverage.
The staff at Lititz Mutual are very friendly and helpful. They provide a good product at an affordable rate. I highly recommend them for your insurance needs.
Was late on a policy by a few days. Cancelled without remorse.The big insurance companies I work with … and spend a lot more money with…asy to work with. This one is in fact from the stone age in terms of customer service. You’d think …
I would not have any other homeowner’s insurance. I have had insurance with them since about 1974. Each time I have moved, I have kept coverage with the same company. They have bought me several roofs, repaired hail damage, repaired several …
Lititz is an excellent company to work with. The people are really kind and devoted to helping customers here in rural MO.
I had Lititz Mutual for my home insurance company for over 20 years. I had an oil spill in my basement and contacted them. They were very unhelpful and worked against helping me in any way. They were hostile and wanted me to sign …
Their online payment system is from the stone age and they frequently do not register receiving payment for whatever reason until days later. I am constantly following up with them and giving them my Wells Fargo bank transaction …
As an independent agent, Lititz Mutual has proven time and time again to be a VALUABLE asset to the agency. From claims to service they have always proven to be a cut above the competition.
We were quoted a price for homeowners insurance thru a local broker that was substantially lower than what we had, so we switched from the company we had for 15 years. Less than a month after the switch, we got a letter from them that they …
My mother has had this company for years and it has done well with her. But the Agency in Blue Springs, MO, is Horrible representation of this company. They never listen about our concerns, they are only in for the money in their own …
Have had my home insurance here for years. Great customer service! As an independent agent, Lititz is one of my favorite companies to work with!
Love working with Lititz as one of their independent licensed agents! I always love calling because I always know who I’m going to be speaking to. Their customer service is outstanding! Cannot speak more highly of them.
I work for an independent agency in North Carolina and am very new to writing commercial business. I called commercial underwriting for assistance with quoting a commercial customer. The underwriter took the extra time to explain …
Have been working here a short time, but have only heard great comments from agents and employees on what a wonderful company I joined. Seems to be unanimous. The company has a long-standing reputation of excellent service and I’ve …
Long term policy holder. Had to make a claim for hail damage on my home. The response was very quick – had an appraiser at my home within a couple days. I called customer services with questions on payment information and they were very helpful in explaining all the details to me. Payment was very quick also. Great company.
We have two independent insurance locations in Goldsboro NC. Lititz ALWAYS goes above and beyond our expectations. They are one of the few companies we have that actually feels more like family. They are always willing to listen and do whatever they can to help if we have an issue. Highly recommend!!💙 …
This company fails their obligation to society. I am a policy holder. I applied for insurance. They inspected my property. They accepted my property and the facts on the application. I suffered a loss. They hired a firm to adjust the …
I would choose to have my own personal homeowner’s policy with Lititz Mutual any day(and do). As an independent agency, we write with many homeowner’s companies, but Lititz is by far the most caring, understanding, and responsive of them …
Our Insurance Agency in North Carolina has been doing business with Lititz Mutual Insurance Company since 2008. They have very reasonable rates, excellent customer service and top notch handling of claims. It’s a pleasure doing business with this company.
My insurance agency, Integrity First Insurance, in Fredericksburg Virginia, has represented Lititz Mutual for over 15 years. The very best rates/ service/ claim handling and home insurance product that I have written for. The only …
My husband and I had a great experience with Lititz Mutual on our Rental property that got damaged by broken pipe. We got reimbursed more than what we expected and the guy that estimate the damages was very nice and professional. Thank you!
I am an independent insurance agent in North Carolina that has represented Lititz Mutual for over 8 years as well as a policyholder. As an agent, I enjoy working with my underwriter and having an actual person that I can reach with policy …
We are an independent agency and have represented Lititz for over 20 years. They are a great Company to work with. They are a true underwriting company where everything is not always black or white. With most companies you enter the …
We are a southern Missouri independent insurance agency which has represented Lititz Mutual Insurance Company since 1974. Lititz Mutual is a pleasure to deal with. They have very competitive rates. Their customer service and claims …
I am an independent agent and we use Lititz Insurance as a reliable and well rated company in our agency. Lititz is a very reputable independent agency company that we are proud to represent! They are very responsive in the case of claims, …
Please explain to me how leave a roof with a gaping hole waiting a second opinion is good service??? I had to leave a star. They don’t deserve this star. So many not friendly words….
Tom is a horrible person and a unethical employee. Dont even waste your time calling for a quote. Until he is out this company will not strive for the highest potential that they can obtain with the other employees.
Very Professional and trusting. I’ve been insured w/ Lititz Mutual since 2009 and have been very pleased with them. Our home sustained pretty severe wind and hail damage in 2020 and their adjuster was out the very next day assessing the …
Trying to cancel my home insurance because I bundled my home and auto with my auto policy holder. Everyone with this company is so unhelpful at the main branch and at the agency. I have called multiple people to try and cancel and they just …
I have never had such a terrible experience with an insurance company in over 20 years in business. Repeatedly had to call after a small kitchen fire, it was 11 days from my first call to the claim before I was able to really speak with …