If you call and get a price on something on a weekday don’t go down there on the weekend because of price doubles make sure you get the person’s name who you talk to.
I am retired military with a sick daughter. I was turned away due to it being a weekend and could not get authorization from tri-care prime. They did not even try.
Absolutely terrible service. Wait times for me are anywhere between 2-3 hours, and once they call you back you sit in the doctors room for another 30 minutes before the doctor even comes in. Definitely not worth the wait, go somewhere else.
I had no idea how one of my fingers became painfully swollen and infected nor why it eas not responding to home first aid treatment. The office staff at Little Alsace UCC were professional and helpful in receiving me and procrssing my new …
In my experience they are irresponsible with the task they do. Because of their irresponsibility I had to cancel an international travel, incurring tension, mental harassment, lose of time and money. Do they own the responsibility?
Please don’t treat anyone as mine 🙏 …
Super disappointed because tons of my family members recommended this place. Never got to meet the doctor, but the staff are extremely rude and have a very pretentious attitude towards patients.
I went to this facility last night. I got there at 6:19 PM (19 minutes after they close). The parking lot had several cars in it and I could see people in side so I knocked on the door. Someone came to the door and yelled through the …
I’ve worked 30 yrs in Medical Centers, the front desk people are a very poor example of an efficiently run facility!
Waiting times are ridiculous, 3 people in the waiting room for almost 2 hours ?? …
Three stars for getting in & out with little delay. One star for blatant misdiagnosis. I shelled out $155 to be told I had a cold with pinkeye, when my doctor diagnosed that it was simply bad allergies. With some amazing rx strength allergy …
Normally the doctors are amazing. I’ve had the same doctor a few times now, and each time she doesn’t do anything to help me. She’s rude, impatient, and doesn’t care about her job at all! Do not bother staying if the doctor on duty is Dr. Black.
This past weekend while driving through Castroville on our way to the hill country, my daughter started showing signs of being sick. Even though the clinic had closed over an hour earlier, we tried our luck, knocked on the door and Dr. Neel …
I have been to Little Alsace twice, and after tonight, I will not be returning. I signed in, and sat down in the waiting room at the chair closest to the check in window, on the left. I noticed a few people in and out, then no other …
I had a wonderful experience at Little Alsace Urgent Care. Lost my voice entirely and took a day off of teaching to come to the clinic. I was seen by Ricardo Benavides PA-C. He was easy to talk to, thorough and very kind! Got a steroid …
Today, 1/28/2020 I picked up my girl from Medina Valley High School and because she had a reoccurrence of previous condition, she needed to be seen by a doctor for meds. She began experiencing some pain. I was grateful to get to the Alsace …
The doctors at this urgent care are top notch. They have always spent the time with my girls to make sure they figure out the cause of what is going on and are super personable. I love going here even though doctors visits with sick kids …
I found this clinic by accident turned out to be the best clinic I’ve ever been to! I am now a permanent PT. I have never see the complete staff and Doctors etc. that give you the best care you could have ever dreamed of! They are all so …
I think they are really good, while your there.. You just can’t ever get the results of your labs. I call and ask, but no one ever calls me back with results. Getting a referral to a specialist never happens. The specialist says one thing and the clinic says something else. I don’t want to have to mediate to get the appt.
Dad fell & had to see someone. Talked to his Rn & she suggested this place. We hadn’t been before so of course had to fill out papers. Very friendly & helpful. Did X-rays& found out had broken ribs.
Was really looking forward to having the urgent care so close to me. Well, I just tried them out. WHAT A WASTE OF MY TIME. Wait is way tooo long. Lack of communication. My high dollar insurance company will just have to give their/my money elsewhere. A real shame. Take your money elsewhere, trust me!
Place is horrible regarding front desk staff, no communication. I just go there because my doctor is there. She is really a good doctor but every time I call the front office, they act like nobody knows what is going on. They want you to do …
Utilized the Clinic’s Telemedicine option on a Sunday after testing positive for COVID on Saturday night. They were able to get me in immediately for a virtual visit and the doc gave me an excellent vitamin/supplement protocol to follow …
If I could rate with angry emojis I would give the Urgent Care Nurse Practitioner at this clinic as many as would fill a page. I definitely did not want to even give her the one star. She is rude, condescending and insulting. My son …
My 5 star review is for Dr McCauley. My entire family loves her. Her appointment coordinator Jennifer is also amazing! They are the best and make us feel heard and comfortable and never rushed. Love them. As for the office staff they…well… …
One big black “X” would be more appropriate for a rating. If you go for routine care (i.e. preventative visits which are 100% covered by insurance), be prepared to have circular, inane and repetitive conversations with the billing …
The staff and Dr. Neel were very accommodating when my daughter’s MV High school recommended that she attend their school even though me (mom) was positive for covid, since they only tested me. Alsace allowed us to come and get her note and …
This is the first online review I have ever left. As a business owner, I hate leaving negative reviews online, but I feel it is important for the health of others for me to leave one for this urgent care. I went into the office on a …
This clinic used to be top notch , the doctors were amazing ! Recently it has gone so down hill I will never go there again . I took my 16 month old in to get checked out and for some reason they wouldn’t even see him they just told me to …
I was in Castroville and needed an Urgent Care
The entire staff were friendly, efficient and attentive to my needs. Dr. Black was super cool! I am a retired RN, and I knew she was doing a superb job. She …
I called this clinic ahead of time, and after 20 plus rings, someone answered the phone and claimed, “No, they don’t take appointments.” When I arrived at the clinic I was asked, “Do you have an appointment?” …
I DO NOT recommend this facility due to the extremely rude, cold, and inconsiderate Nurse Practitioner or Physicians Assistant. I wish I would have gotten her name. She had a bad attitude the second she walked in the door. Took half a …
4 HR wait. Not good.
Great doctors, quickly seen
Love this place! Great people and service!
The.best. Great doctors, nurses and staff.
NP Jennifer really listens. Kudos
Excellent care in middle of pandemic that makes everything difficult.
I wouldn’t want to go anywhere else. I love these doctors.
If you call and get a price on something on a weekday don’t go down there on the weekend because of price doubles make sure you get the person’s name who you talk to.
Helped us through COVID when most didn’t know how to treat it.
I’m sorry, but December 30th is NOT a holiday. Opening at 10am is unacceptable and unexpected. Thanks for the 40 minute drive for NOTHING.
I am retired military with a sick daughter. I was turned away due to it being a weekend and could not get authorization from tri-care prime. They did not even try.
Networked with the VA but way better than the service I had at the VA clinic. I’m going here from now on.
Friendly and very helpful. Dr. Neel send me out for a ultrasound same day. Now we know what the proplem is.
I am sick. I did not have an appt. I waa told 1 to 1 1/2 houre wait. So far 2 3/4 wait
Everyone there was so friendly and helpful. I felt like a person not a number! Would recommend anytime.
Extremely rude customer service and when asked to address the issue the manager condoned the actions
Absolutely terrible service. Wait times for me are anywhere between 2-3 hours, and once they call you back you sit in the doctors room for another 30 minutes before the doctor even comes in. Definitely not worth the wait, go somewhere else.
I had no idea how one of my fingers became painfully swollen and infected nor why it eas not responding to home first aid treatment. The office staff at Little Alsace UCC were professional and helpful in receiving me and procrssing my new …
In my experience they are irresponsible with the task they do. Because of their irresponsibility I had to cancel an international travel, incurring tension, mental harassment, lose of time and money. Do they own the responsibility?
Please don’t treat anyone as mine 🙏 …
Super disappointed because tons of my family members recommended this place. Never got to meet the doctor, but the staff are extremely rude and have a very pretentious attitude towards patients.
I went to this facility last night. I got there at 6:19 PM (19 minutes after they close). The parking lot had several cars in it and I could see people in side so I knocked on the door. Someone came to the door and yelled through the …
I’ve worked 30 yrs in Medical Centers, the front desk people are a very poor example of an efficiently run facility!
Waiting times are ridiculous, 3 people in the waiting room for almost 2 hours ?? …
Three stars for getting in & out with little delay. One star for blatant misdiagnosis. I shelled out $155 to be told I had a cold with pinkeye, when my doctor diagnosed that it was simply bad allergies. With some amazing rx strength allergy …
Nurses and Dr are fantastic!! So appreciate if the help that was given to my family.
I have been here a number of times! Great doctors! Great staff!
Read the “low score” reviews of this great place, people gave low scores for for …
Normally the doctors are amazing. I’ve had the same doctor a few times now, and each time she doesn’t do anything to help me. She’s rude, impatient, and doesn’t care about her job at all! Do not bother staying if the doctor on duty is Dr. Black.
This past weekend while driving through Castroville on our way to the hill country, my daughter started showing signs of being sick. Even though the clinic had closed over an hour earlier, we tried our luck, knocked on the door and Dr. Neel …
I have been to Little Alsace twice, and after tonight, I will not be returning. I signed in, and sat down in the waiting room at the chair closest to the check in window, on the left. I noticed a few people in and out, then no other …
I had a wonderful experience at Little Alsace Urgent Care. Lost my voice entirely and took a day off of teaching to come to the clinic. I was seen by Ricardo Benavides PA-C. He was easy to talk to, thorough and very kind! Got a steroid …
Today, 1/28/2020 I picked up my girl from Medina Valley High School and because she had a reoccurrence of previous condition, she needed to be seen by a doctor for meds. She began experiencing some pain. I was grateful to get to the Alsace …
The doctors at this urgent care are top notch. They have always spent the time with my girls to make sure they figure out the cause of what is going on and are super personable. I love going here even though doctors visits with sick kids …
I found this clinic by accident turned out to be the best clinic I’ve ever been to! I am now a permanent PT. I have never see the complete staff and Doctors etc. that give you the best care you could have ever dreamed of! They are all so …
I think they are really good, while your there.. You just can’t ever get the results of your labs. I call and ask, but no one ever calls me back with results. Getting a referral to a specialist never happens. The specialist says one thing and the clinic says something else. I don’t want to have to mediate to get the appt.
Dad fell & had to see someone. Talked to his Rn & she suggested this place. We hadn’t been before so of course had to fill out papers. Very friendly & helpful. Did X-rays& found out had broken ribs.
Was really looking forward to having the urgent care so close to me. Well, I just tried them out. WHAT A WASTE OF MY TIME. Wait is way tooo long. Lack of communication. My high dollar insurance company will just have to give their/my money elsewhere. A real shame. Take your money elsewhere, trust me!
Place is horrible regarding front desk staff, no communication. I just go there because my doctor is there. She is really a good doctor but every time I call the front office, they act like nobody knows what is going on. They want you to do …
Utilized the Clinic’s Telemedicine option on a Sunday after testing positive for COVID on Saturday night. They were able to get me in immediately for a virtual visit and the doc gave me an excellent vitamin/supplement protocol to follow …
If I could rate with angry emojis I would give the Urgent Care Nurse Practitioner at this clinic as many as would fill a page. I definitely did not want to even give her the one star. She is rude, condescending and insulting. My son …
My 5 star review is for Dr McCauley. My entire family loves her. Her appointment coordinator Jennifer is also amazing! They are the best and make us feel heard and comfortable and never rushed. Love them. As for the office staff they…well… …
One big black “X” would be more appropriate for a rating. If you go for routine care (i.e. preventative visits which are 100% covered by insurance), be prepared to have circular, inane and repetitive conversations with the billing …
The staff and Dr. Neel were very accommodating when my daughter’s MV High school recommended that she attend their school even though me (mom) was positive for covid, since they only tested me. Alsace allowed us to come and get her note and …
This is the first online review I have ever left. As a business owner, I hate leaving negative reviews online, but I feel it is important for the health of others for me to leave one for this urgent care. I went into the office on a …
This clinic used to be top notch , the doctors were amazing ! Recently it has gone so down hill I will never go there again . I took my 16 month old in to get checked out and for some reason they wouldn’t even see him they just told me to …
I was in Castroville and needed an Urgent Care
The entire staff were friendly, efficient and attentive to my needs. Dr. Black was super cool! I am a retired RN, and I knew she was doing a superb job. She …
I called this clinic ahead of time, and after 20 plus rings, someone answered the phone and claimed, “No, they don’t take appointments.” When I arrived at the clinic I was asked, “Do you have an appointment?” …
I DO NOT recommend this facility due to the extremely rude, cold, and inconsiderate Nurse Practitioner or Physicians Assistant. I wish I would have gotten her name. She had a bad attitude the second she walked in the door. Took half a …