Los Angeles Federal Credit Union (CA) Reviews ( 38 )
This is the worst bank ever. I am seeking legal counsel regarding my issue. If you have an account monitor it. They like to approve things when the customer never agreed. They say I owe over 1000.00 to them. When I never agreed to their …
I just want to thank Jaime for his great customer service! He answered my questions within less than 5 minutes and was very professional. Thanks again Jaime!
Lyn Murcia branch service manager was fantastic in the process and signing of our HELOC along with the amazing Ricky Jaramillo! Blessings! Helpful, professional, and experience in taking care of our needs!
We’ve been on the phone for the 2nd time for almost several hours just trying to get a hold of a representative to get information on one of our customers auto loan information. NO one i s answering. What a unprofessional company. Never experienced such a thing.
This is not my branch. I can in because I was in area and was there 15 minutes before the posted closing time. They were long gone. Now I can’t pay contractors. Thank God this is not my branch.
It was such a great experience having bank representative Maricris Dupalag assisted me and my wife in opening our new accounts with LAFCU one Saturday weekend.
The service was excellent…
Everyone is extremely helpful, knowledgeable, and willing to assist their members for the exception of Mr. Flores. Mr. Flores was not willing to assist us or even attempt to resolve our issue.
If you use their atm outside of the credit union (their own atm) more than 3 times you get charged a $6 fee. They have fees for almost everything transaction at this credit union. Look elsewhere for a decent bank!
If you are looking for a bank that will provide you contemporary service then you would be a fool to become a member with LAFCU. If you have any problems after hours with your account you are in deep water because their call center …
I just purchase a brand new vehicle and employee Samuel Chung made everything so smooth and easy . I really do appreciate his help and I will recommend my other family members to join. Thank you for everything , you really did make a client happy with your excellent customer service.
Every time that I visit this bank, I am surrounded with excellent service and top quality. The personal service at this bank is outstanding and the highest service you can ever imagine. The person I’d like to dedicate this review to is the …
This location is great and the staff is very helpful, (Maricris helped me not make a stupid financial decision, so that’s great!), my only gripe is that the mobile app is a bit jank.
I am born in Los Angeles, California. I been with Los Angeles Federal Credit Union for 12 years. I am happy with all the employees here, and they are dedicated to their customer services. Through the hard times of the pandemic, LAFCU has …
Horrible online and customer service. You cannot make your loan payments early, therefore forcing you to pay the Maximum interests. Also if you try you will just end up making multiple payments yet the website will tell you otherwise. …
Everyone is so helpful here! They are always pleasant and attentive. I have been with LAFCU for more than 25 years and very grateful for all they have helped our family acheive.
Malou helped us with our financial issues we had. She was very personable, professional and took care of our needs. We made an appointment online, therefore only had to wait until we were called. Thanks Malou! !!
I got a very satisfying visit with one of your associates. Her name is Maricris, she gave her best to help us and she’s very accommodating, polite and helpful. LAFCU is very lucky to have such employee like her. Thank you so much for your time.
This credit union has the absolute worst customer service I have ever experienced. Every single pay day it’s always an epic struggle to get the most simple tasks complete. It takes them 10-11 days to clear a check, when you call and ask …
Just signed the final loan documents. I would like to thank Ricky Jaranilla and Ofelia Arzoumanian from LAFCU for excellent customer service and all help with processing my loan. I had processed several real estate related loans in the past …
Princess Nadora was amazing, she had a lot of patience and assisted us with a smile. It feels really nice to feel comfortable when you are dealing with your finances. You need to have someone trustworthy. The only Branch I like to deal with.
LAFCU customer service is amazing! I had the pleasure of speaking with Kevin from the Glendale branch, and he was able to answer all my questions regarding my account. He was very patient and took the time to explain everything to me and …
We just signed loan docs with Lyn Murcia. It was seamless and amazing. So was working with Ricky Jaramilla. They both were very helpful, professional and experienced in taking care of us. We highly recommend LAFCU. These two were awesome 👏 👏 …
LAFCU is the most personable and competent bank I have ever worked with. From the loan processor, to underwriting and branch staff, everyone you talk to knows what they are doing, will work through any Charlene ages and get you closed. …
This is the worst bank ever. I am seeking legal counsel regarding my issue. If you have an account monitor it. They like to approve things when the customer never agreed. They say I owe over 1000.00 to them. When I never agreed to their …
I just want to thank Jaime for his great customer service! He answered my questions within less than 5 minutes and was very professional. Thanks again Jaime!
Lyn Murcia branch service manager was fantastic in the process and signing of our HELOC along with the amazing Ricky Jaramillo! Blessings! Helpful, professional, and experience in taking care of our needs!
Great rates!
Fast service , always in n out.
The staff is always friendly.
Little teller was rude……
Unhelpful and rude. Would never step back in this bank again.
Ridiculous amount of fees. Will be finding a better bank elsewhere.
Great loan rates and they really try to help you here.
I have had nothing but the greatest service with this bank. Great rates and great attitude.
Excellent orientation and explanation on things I needed. Thank you
Never given me any sort of trouble for anything. Always quick and easy to deal with. …
Got the best accommodation and explanation of what I needed. Thank you
We’ve been on the phone for the 2nd time for almost several hours just trying to get a hold of a representative to get information on one of our customers auto loan information. NO one i s answering. What a unprofessional company. Never experienced such a thing.
This is not my branch. I can in because I was in area and was there 15 minutes before the posted closing time. They were long gone. Now I can’t pay contractors. Thank God this is not my branch.
Stay away from this bank and all branches – inefficient poor technology and horrible customer service –
The lady that called me today was unbelievably rude and unprofessional. I do not recommend doing business with this bank.
It was such a great experience having bank representative Maricris Dupalag assisted me and my wife in opening our new accounts with LAFCU one Saturday weekend.
The service was excellent…
Everyone is extremely helpful, knowledgeable, and willing to assist their members for the exception of Mr. Flores. Mr. Flores was not willing to assist us or even attempt to resolve our issue.
The staff is always very friendly and professional. love banking there.
If you use their atm outside of the credit union (their own atm) more than 3 times you get charged a $6 fee. They have fees for almost everything transaction at this credit union. Look elsewhere for a decent bank!
If you are looking for a bank that will provide you contemporary service then you would be a fool to become a member with LAFCU. If you have any problems after hours with your account you are in deep water because their call center …
I just purchase a brand new vehicle and employee Samuel Chung made everything so smooth and easy . I really do appreciate his help and I will recommend my other family members to join. Thank you for everything , you really did make a client happy with your excellent customer service.
Every time that I visit this bank, I am surrounded with excellent service and top quality. The personal service at this bank is outstanding and the highest service you can ever imagine. The person I’d like to dedicate this review to is the …
This location is great and the staff is very helpful, (Maricris helped me not make a stupid financial decision, so that’s great!), my only gripe is that the mobile app is a bit jank.
I am born in Los Angeles, California. I been with Los Angeles Federal Credit Union for 12 years. I am happy with all the employees here, and they are dedicated to their customer services. Through the hard times of the pandemic, LAFCU has …
Horrible online and customer service. You cannot make your loan payments early, therefore forcing you to pay the Maximum interests. Also if you try you will just end up making multiple payments yet the website will tell you otherwise. …
Everyone is so helpful here! They are always pleasant and attentive. I have been with LAFCU for more than 25 years and very grateful for all they have helped our family acheive.
I love going to the Glendale Branch – M. Dupalag is amazing ! She makes sure all the members that arrive are welcomed ! I love her so much !
Malou helped us with our financial issues we had. She was very personable, professional and took care of our needs. We made an appointment online, therefore only had to wait until we were called. Thanks Malou! !!
I got a very satisfying visit with one of your associates. Her name is Maricris, she gave her best to help us and she’s very accommodating, polite and helpful. LAFCU is very lucky to have such employee like her. Thank you so much for your time.
This credit union has the absolute worst customer service I have ever experienced. Every single pay day it’s always an epic struggle to get the most simple tasks complete. It takes them 10-11 days to clear a check, when you call and ask …
Just signed the final loan documents. I would like to thank Ricky Jaranilla and Ofelia Arzoumanian from LAFCU for excellent customer service and all help with processing my loan. I had processed several real estate related loans in the past …
Princess Nadora was amazing, she had a lot of patience and assisted us with a smile. It feels really nice to feel comfortable when you are dealing with your finances. You need to have someone trustworthy. The only Branch I like to deal with.
LAFCU customer service is amazing! I had the pleasure of speaking with Kevin from the Glendale branch, and he was able to answer all my questions regarding my account. He was very patient and took the time to explain everything to me and …
We just signed loan docs with Lyn Murcia. It was seamless and amazing. So was working with Ricky Jaramilla. They both were very helpful, professional and experienced in taking care of us. We highly recommend LAFCU. These two were awesome 👏 👏 …
LAFCU is the most personable and competent bank I have ever worked with. From the loan processor, to underwriting and branch staff, everyone you talk to knows what they are doing, will work through any Charlene ages and get you closed. …