Los Angeles Police Federal Credit Union - Van Nuys Branch
Los Angeles Police Federal Credit Union (LAPFCU) is a safe and secure financial institution with over $1.3 billion in assets exclusively serving active … See more
Just spent 40 minutes on hold just to make a simple balance transfer and still no one answered the phone. No excuse for such horrible customer service.
The service I have received from this credit union feels much more personalized than any banking institute I have been with in the past. I will continue to recommend this bank to all my friends and family.
Within the last couple years the service has declined. All branches are closed weekends and the wait time over the phone has shot up. It’s obvious the higher ups are making cuts, its a shame because all the employees are very nice. But I will be looking for a new credit union.
I work during the week, I work 12hrs a day. Not a lapfuc near me in canoga park. My free time is weekend, which I used to normally go on Saturdays. Now I have to skip or leave work really early and try to make time for traffic and the …
Los Angeles Federal Credit Union probably one of the worst credit unions out in California. If you read there FAQ, the information is not even correct. They show under there car loans a APR of 1.49-3.00% which the 3.00% is max at 84 months …
Went there to open a checking which I use to have with them several year ago! Sad and unfortunate most of the tellers have gone or better yet, moved on! This place has really gone down; luckily for me, they didn’t want to grant me a debit …
Over the last thirty years, LAPFCU has gone from a reliable, well managed organization to a tragic shadow of its former self. It is just a nightmare to deal with these days. No one answers the phone, their website barely functions, and the personnel seem to struggle with the most basic questions. How in the world did it get this bad?
We are in Mexico and haven’t been in this Branch for 20 years. All we can say is that whenever we need to call, the service is wonderful and the help to solve our problem is amazing. Thanks
LAPFCU is law enforcement’s premier credit union. Exceptional employees who deliver service excellence each visit. Employees are well versed in financial needs.
Posting this review while I’m number 15 in line to speak to a member services rep. Not the first time. I have found more competitive rates at other credit unions and moved my money there. No local facilities in Camarillo, Ca.
Excellent customer service!!
Love this place.
Great!
Nice welcoming atmosphere, Stuffs are nice.
Always extremely professional & service with a smile.
Excellent leadership
I just did. Please go to my last commnet.
It was a good experience.
Just spent 40 minutes on hold just to make a simple balance transfer and still no one answered the phone. No excuse for such horrible customer service.
Awesome customer service, excellent benefits.
A happy, friendly place to conduct business.
Very professional and friendly people working there. Make visiting the branch to conduct business fast and easy.
The service I have received from this credit union feels much more personalized than any banking institute I have been with in the past. I will continue to recommend this bank to all my friends and family.
Within the last couple years the service has declined. All branches are closed weekends and the wait time over the phone has shot up. It’s obvious the higher ups are making cuts, its a shame because all the employees are very nice. But I will be looking for a new credit union.
I work during the week, I work 12hrs a day. Not a lapfuc near me in canoga park. My free time is weekend, which I used to normally go on Saturdays. Now I have to skip or leave work really early and try to make time for traffic and the …
Great, friendly, knowledgeable service!!
They’ve never let me down!!
Los Angeles Federal Credit Union probably one of the worst credit unions out in California. If you read there FAQ, the information is not even correct. They show under there car loans a APR of 1.49-3.00% which the 3.00% is max at 84 months …
Went there to open a checking which I use to have with them several year ago! Sad and unfortunate most of the tellers have gone or better yet, moved on! This place has really gone down; luckily for me, they didn’t want to grant me a debit …
Cecilia Pereyra was very diligent and committed in providing the best service possible on my last two vehicle loans.
Over the last thirty years, LAPFCU has gone from a reliable, well managed organization to a tragic shadow of its former self. It is just a nightmare to deal with these days. No one answers the phone, their website barely functions, and the personnel seem to struggle with the most basic questions. How in the world did it get this bad?
We are in Mexico and haven’t been in this Branch for 20 years. All we can say is that whenever we need to call, the service is wonderful and the help to solve our problem is amazing. Thanks
LAPFCU is law enforcement’s premier credit union. Exceptional employees who deliver service excellence each visit. Employees are well versed in financial needs.
Posting this review while I’m number 15 in line to speak to a member services rep. Not the first time. I have found more competitive rates at other credit unions and moved my money there. No local facilities in Camarillo, Ca.
Outstanding response as usual although it was way too complicated to just change a phone number. 16851