Our goal at Loudoun Medical Group is to provide every patient with quality medical care and personalized service. As one of the largest and most … See more
Predatory practices, non stop first class mail spammed to my house address sometimes even 5 in a row in letters ultimate troll and spam LMG is spamming and should be banned.
They have, by far, the worst billing system and billing process I have ever experienced in the dozens and dozens of doctors my family has seen over the years.
If i could give zero stars i would. Their customer service was horrible. Their front desk staff was not welcoming at all and rude. Their billing is a joke. Please do yourself a favor and go somewhere else
I paid an enormous amount for an office visit for about 10 minutes of the doctors time and my problems did not get solved. To walk away with no answers and spending hundreds of dollars is absolutely ridiculous.
Why doesn’t Loudoun Medical Group take Medicaid for people with disabilities ? Shameful
Will be writing various letters to National/Local news outlets and have begun contacting government representatives.
I have been in communication in regards to a billing issue with an insurance claim. The insurance company indicated they were reprocessing the claim on June 28th, which I e-mailed their staff about and received no response then I later …
This office is always accommodating and I have been able to get in quickly when I needed to. The staff, Drs, and Nurse Practitioners are really friendly and helpful as well. The building itself is older but the staff is great!
We have both our family doctors through this practice- Pediatric Healthcare of Leesburg and Virginia Womens Health Assct. We have never received anything but the best care from both practices. My daughter loves Jan and Lori and I am willing to drive all the way out to my doctors in Reston from Leesburg because they are that good.
Cannot get ahold of the office after calling repeatedly. Not given any discharge notes and unable to ascertain urgent information about treatment. Shouldn’t be so hard to reach a person.
I have seen several LMG doctors and always have a great experience. LMG’s online payment feature is easy to use and makes the not so fun task of paying a bill less of a headache.
Makes you pay quite a high price for a COVID test. Says enough what they care about most. Not you, but your money. Avoid these people at all costs and find a decent doctor instead.
Joke…their billing is complete joke. I would never visit here for their incompetence on their billing department. It is goin to be the reason this place will be out of business if they don’t change…you guys really need to step up your …
Worst practice to deal with. They keep sending a bill that does not belong to us. Tried calling billing and other phone numbers belonging to this group. None responded or picked up. Tried for 40 minutes then gave up. Can’t believe this is a doctors office where no one picks up the phone and they call themselves the premier group.
There is a medical assistant that works here that is violating HIPAA by putting patients information on her YouTube. Not only that but also shows unsanitary practices and even states that she has no experience in the field and she was hired to work with patients.
Wow this place is bad. The whole point of having a corporate office is to centralize and streamline billing and online registration. Loudoun Medical Group has been horrible at this. I don’t know why any provider would work with this group.
I would prefer to give them less than 1 star. But that is not an option here.
I called in asking if they can treat my wife and explained the condition in detail. They told me that yes, just bring your wife here. (my wife was in lot of …
Billing department is the worst in the country! Keep sending us $200 Bill when the Desk Manager already mention to us that it is covered by insurance. Called them to fixed the issue but they said that Desk Manager will call and they didnt. Now they are sending me another bill.
I endured a very unprofessional experience yesterday with this “medical group”. They broke patient confidentiality when they contacted my private psychiatrist. Then moments later lied to me about the conversation they had with him and …
My husband Is a patient at a medical practice within LMG. I have had the opportunity to interact with several members of the billing department over time and found them all very kind and willing to go the extra mile. I especially appreciate …
looking at the reviews here, it bothers me that I am not the only one questioning their billing services. I keep getting random bills, one from over 2 years back, while i have received some in between that are legit. When I question it, I …
I was forced to leave a great medical practice, the Comprehensive Sleep Care Center (CSCC), due to frustration over the unfriendly, unresponsive and deplorable support received from the Loudoun Medical Group (LMG). Ever since decided to …
This place is an absolute nightmare to deal with. Nobody from the office or billing even answers the phone. I’ve got health questions: no answer. I’ve got billing questions: no answer. These people are a total joke. Not to mention …
I have been going here for over 10 years and never had one problem with billing. There is a common issue with pain management facilities and lab fees that are sent to patients but can be ignored. It’s usually attributed to drug testing and lab analysis fees. Anyway, I’ve had this happen, but was told to ignore the bill and all was fine.
I dont normally leave reviews but I just have to warn people of their billing department. I had an appointment that I rescheduled to the following week. I did not show up because of a family emergency. They charged me for 2 missed …
The worst customer service and ignorance of workers compensation law. The receptionist was rude on our first contact. She proceeded to inform me I couldn’t be seen without paperwork from Department of Labor even though I provided the case …
They have blacklisted my small children from any of the local doctors office because our payment was 3 months late. I paid the large balance in full after I got a call to schedule my daughter’s check up. A week later I get a letter in the …
Seems like they’re partaking in fraudulent billing. Argued with accounting regarding in correct CPT codes being used. Crazy how they want to charge my insurance several hundred dollars for a 4 minute tele health
I would like to share my story as I was treated unfairly at this facility!
Long story short, when I took my appointment with the phone operator and gave my medical insurance information they confirmed that my insurance will cover %80! …
Wish I could zero stars… Getting billed for CPAP equipment 6 months after I stopped using it and was assured all my subscriptions for new items were cancelled. Also evey time I call to complain I get transferred around and end up having to leave a message, that NO ONE EVER FOLLOWS UP ON!!!
What a s*#tshow.
the staff is improperly trained, I had to retrain an employee on field testing for glaucoma because she was using the wrong lenses for almost a year of employment. …
This group is horrible. I have had the misfortune of using two different practices which are a part of this group and both were equally terrible. I go out of my way to avoid doctors or specialists who are a part however they seem to be …
I’ve been going to LMG for 3 years and I am finally DONE. The billing department has consistently sent bills to old addresses. My first bill was delivered to the wrong address and a debt collection agency contacted me about it a year and a …
My first appointment, I was five minutes late because of traffic. I walked in and they told me I missed my appointment. They gave me another appointment two months from now. I was grateful this happened. I was able to discover without seeing a doctor that this is a sham practice. They aren’t in the business of medical care.
The service at the Landsdowne facility has been good, and satisfied with the doctor there – the issue is like with many others, I’ve never been part of a medical group that seems to submit so many claims to insurance per visit as LMG. Every …
First off this is my primary care physician so with my insurance my copay is $25 but they continue to send me a bill for $40 like there a specialist. Another thing is I have to call every month to get a refill on my prescription, and every …
I was charged upfront over $1300 for a medical procedure, but then my insurance company was billed and the insurance company paid the full amount of the claim for the procedure. My insurance company informed me that I’m entitled to a refund …
I called to the office for my lab work, 1st of all if you do in their facility they will charge 15$ for your blood draw, so to avoid that if you ask them to send order to lab, they says 72 hours to do so. I said will you able to let me know …
I have experienced the same issues with billing that everyone has described in their reviews. Since July I have been REPEATEDLY billed for CPAP supplies that I didn’t need and were not the correct supplies for the machine I used. I have …
Twice now I have tried to get results of urine lab tests. The first time, it took ten days and three phone calls. The second time, it took three plus weeks after leaving multiple voicemails (no one answered the phone during business hours). Someone needs to organize this practice better.
I was told that my CPAP machine would be picked up as I was switching care. It took 6 months for it to get picked up. In the meanwhile, I was charged for materials and supplies I never used while waiting for someone to stop my account and …
I don’t understand why their BILLING is such an issue. From now on I will REFUSE to pay the co-pay in the office since they always send a bill in the mail anyway. They can’t seem to get it together. Unfortunately I like the network but …
done sleep study with Dr Sabharwal, Charu last August 2021, i have to say it is the worst doctor i encountered in my life. She used scare tactic to get sign up sleep studies and sign up rent to purchase the resmed machine. After you got …
Very rude and disrespectful staff. Tried taking away medications from previous doctors and replace with anti depressants, the last thing I need. Made fun of my current doctor and said he is not doing his job. These people don’t want to help me they are just rude and racist.
Their billing department is absolutely horrible. You pay your bill online and they still harass you will automated calls, when you call the number back NO ONE answers the phone ever!!! If you have the chance to use another sleep study company I would refer you to MedPrime Sleep Clinic, they have their act together.
If I could give them a half star(or less), I would. They always overbill, send invoices to old addresses, and never attempt collections via phone or email to collect payment. Instead, they turn it over to a collections agency without …
Watch out.
Even though I have a good insurance (care first blue closs and shield)
They charged me more than $1000 for c-pap machine that was recalled right after …
It is extremely frustrating and disappointing to arrive at a Dr’s office with standing room only. 8 elderly people standing!!!! What really frustrates me is the POSTED NOTICE which states if you cancel an appointment in less than 24 hours …
I had called early this morning and fully expected to leave a voicemail but the phone was answered by Karla Argyropoulos. Karla was extremely sweet and able to answer my many questions without hesitation. I could tell she truly cared about …
Awesome!!!
Too much money they charge.
Billing department is most unhelpful and rude
deceptive medical payment collection, defrauded me of $500
The nicest thing I can say is, not great. Really not great.
I’m frustrated with the hold times and no answer/response. Also, is anyone checking the voicemails?
I have been very satisfied with my doctor and nurses, but very disappointed in the front desk staff and office manager.
Love this place so far!! All 3 of my boys really like Kelly and her nutrition advice!!!
Just received a bill for the cancelled appointment..and no one mentioned about it when I was making a schedule. Come one guys,
Don’t expect Cynthia in accounts receivable at ext. 6186 to answer the phone or call you back if you leave a message….C’mon man!
Predatory practices, non stop first class mail spammed to my house address sometimes even 5 in a row in letters ultimate troll and spam LMG is spamming and should be banned.
We have been to the urgent care only. They are great. Very happy with their thorough evaluation and care.
a general visit for new patients get billed $395.
Twice that of a specialist.
I was over billed by this group and they refused to change the bill. I strongly recommend you stay away from this practice. They are unethical
Billing is such a mess. They charge credit card many times. Send the bill without much details and billing department never picks up the phone.
They have, by far, the worst billing system and billing process I have ever experienced in the dozens and dozens of doctors my family has seen over the years.
If i could give zero stars i would. Their customer service was horrible. Their front desk staff was not welcoming at all and rude. Their billing is a joke. Please do yourself a favor and go somewhere else
I paid an enormous amount for an office visit for about 10 minutes of the doctors time and my problems did not get solved. To walk away with no answers and spending hundreds of dollars is absolutely ridiculous.
Why doesn’t Loudoun Medical Group take Medicaid for people with disabilities ? Shameful
Will be writing various letters to National/Local news outlets and have begun contacting government representatives.
I have been in communication in regards to a billing issue with an insurance claim. The insurance company indicated they were reprocessing the claim on June 28th, which I e-mailed their staff about and received no response then I later …
This office is always accommodating and I have been able to get in quickly when I needed to. The staff, Drs, and Nurse Practitioners are really friendly and helpful as well. The building itself is older but the staff is great!
We have both our family doctors through this practice- Pediatric Healthcare of Leesburg and Virginia Womens Health Assct. We have never received anything but the best care from both practices. My daughter loves Jan and Lori and I am willing to drive all the way out to my doctors in Reston from Leesburg because they are that good.
Cannot get ahold of the office after calling repeatedly. Not given any discharge notes and unable to ascertain urgent information about treatment. Shouldn’t be so hard to reach a person.
I have seen several LMG doctors and always have a great experience. LMG’s online payment feature is easy to use and makes the not so fun task of paying a bill less of a headache.
Makes you pay quite a high price for a COVID test. Says enough what they care about most. Not you, but your money. Avoid these people at all costs and find a decent doctor instead.
Joke…their billing is complete joke. I would never visit here for their incompetence on their billing department. It is goin to be the reason this place will be out of business if they don’t change…you guys really need to step up your …
Very bad service by the administration staff.
Considering to stop using LMG
Worst practice to deal with. They keep sending a bill that does not belong to us. Tried calling billing and other phone numbers belonging to this group. None responded or picked up. Tried for 40 minutes then gave up. Can’t believe this is a doctors office where no one picks up the phone and they call themselves the premier group.
Here’s my first negative review.
What a joke of an organization, They have banned me from all affiliated …
There is a medical assistant that works here that is violating HIPAA by putting patients information on her YouTube. Not only that but also shows unsanitary practices and even states that she has no experience in the field and she was hired to work with patients.
Wow this place is bad. The whole point of having a corporate office is to centralize and streamline billing and online registration. Loudoun Medical Group has been horrible at this. I don’t know why any provider would work with this group.
Same billing issues as everyone else. If you go here once they will send you bills forever
I would prefer to give them less than 1 star. But that is not an option here.
I called in asking if they can treat my wife and explained the condition in detail. They told me that yes, just bring your wife here. (my wife was in lot of …
Billing department is the worst in the country! Keep sending us $200 Bill when the Desk Manager already mention to us that it is covered by insurance. Called them to fixed the issue but they said that Desk Manager will call and they didnt. Now they are sending me another bill.
I endured a very unprofessional experience yesterday with this “medical group”. They broke patient confidentiality when they contacted my private psychiatrist. Then moments later lied to me about the conversation they had with him and …
My husband Is a patient at a medical practice within LMG. I have had the opportunity to interact with several members of the billing department over time and found them all very kind and willing to go the extra mile. I especially appreciate …
looking at the reviews here, it bothers me that I am not the only one questioning their billing services. I keep getting random bills, one from over 2 years back, while i have received some in between that are legit. When I question it, I …
I was forced to leave a great medical practice, the Comprehensive Sleep Care Center (CSCC), due to frustration over the unfriendly, unresponsive and deplorable support received from the Loudoun Medical Group (LMG). Ever since decided to …
This place is an absolute nightmare to deal with. Nobody from the office or billing even answers the phone. I’ve got health questions: no answer. I’ve got billing questions: no answer. These people are a total joke. Not to mention …
I have been going here for over 10 years and never had one problem with billing. There is a common issue with pain management facilities and lab fees that are sent to patients but can be ignored. It’s usually attributed to drug testing and lab analysis fees. Anyway, I’ve had this happen, but was told to ignore the bill and all was fine.
I dont normally leave reviews but I just have to warn people of their billing department. I had an appointment that I rescheduled to the following week. I did not show up because of a family emergency. They charged me for 2 missed …
I had lab-work done in August of 2017, paid for one month later when they sent me the bill. …
Tries to double charge for services.
For the most recent example: I paid a bill mid-November when I got the bill for …
The worst customer service and ignorance of workers compensation law. The receptionist was rude on our first contact. She proceeded to inform me I couldn’t be seen without paperwork from Department of Labor even though I provided the case …
They have blacklisted my small children from any of the local doctors office because our payment was 3 months late. I paid the large balance in full after I got a call to schedule my daughter’s check up. A week later I get a letter in the …
UPDATED in order to respond to LMG’s response below:
No. You’re absolutely not. …
[This is a review of LMG, the group, not on this specific facility in Leesburg.] …
Seems like they’re partaking in fraudulent billing. Argued with accounting regarding in correct CPT codes being used. Crazy how they want to charge my insurance several hundred dollars for a 4 minute tele health
I would like to share my story as I was treated unfairly at this facility!
Long story short, when I took my appointment with the phone operator and gave my medical insurance information they confirmed that my insurance will cover %80! …
Wish I could zero stars… Getting billed for CPAP equipment 6 months after I stopped using it and was assured all my subscriptions for new items were cancelled. Also evey time I call to complain I get transferred around and end up having to leave a message, that NO ONE EVER FOLLOWS UP ON!!!
What a s*#tshow.
the staff is improperly trained, I had to retrain an employee on field testing for glaucoma because she was using the wrong lenses for almost a year of employment. …
This group is horrible. I have had the misfortune of using two different practices which are a part of this group and both were equally terrible. I go out of my way to avoid doctors or specialists who are a part however they seem to be …
I’ve been going to LMG for 3 years and I am finally DONE. The billing department has consistently sent bills to old addresses. My first bill was delivered to the wrong address and a debt collection agency contacted me about it a year and a …
My first appointment, I was five minutes late because of traffic. I walked in and they told me I missed my appointment. They gave me another appointment two months from now. I was grateful this happened. I was able to discover without seeing a doctor that this is a sham practice. They aren’t in the business of medical care.
The service at the Landsdowne facility has been good, and satisfied with the doctor there – the issue is like with many others, I’ve never been part of a medical group that seems to submit so many claims to insurance per visit as LMG. Every …
First off this is my primary care physician so with my insurance my copay is $25 but they continue to send me a bill for $40 like there a specialist. Another thing is I have to call every month to get a refill on my prescription, and every …
I was charged upfront over $1300 for a medical procedure, but then my insurance company was billed and the insurance company paid the full amount of the claim for the procedure. My insurance company informed me that I’m entitled to a refund …
I called to the office for my lab work, 1st of all if you do in their facility they will charge 15$ for your blood draw, so to avoid that if you ask them to send order to lab, they says 72 hours to do so. I said will you able to let me know …
I have experienced the same issues with billing that everyone has described in their reviews. Since July I have been REPEATEDLY billed for CPAP supplies that I didn’t need and were not the correct supplies for the machine I used. I have …
Twice now I have tried to get results of urine lab tests. The first time, it took ten days and three phone calls. The second time, it took three plus weeks after leaving multiple voicemails (no one answered the phone during business hours). Someone needs to organize this practice better.
I was told that my CPAP machine would be picked up as I was switching care. It took 6 months for it to get picked up. In the meanwhile, I was charged for materials and supplies I never used while waiting for someone to stop my account and …
I don’t understand why their BILLING is such an issue. From now on I will REFUSE to pay the co-pay in the office since they always send a bill in the mail anyway. They can’t seem to get it together. Unfortunately I like the network but …
done sleep study with Dr Sabharwal, Charu last August 2021, i have to say it is the worst doctor i encountered in my life. She used scare tactic to get sign up sleep studies and sign up rent to purchase the resmed machine. After you got …
Dr Rachel was excellent. She sent me for a MRI and diagnosed my labral tear. She was very compassionate and attentive to my needs.
Very rude and disrespectful staff. Tried taking away medications from previous doctors and replace with anti depressants, the last thing I need. Made fun of my current doctor and said he is not doing his job. These people don’t want to help me they are just rude and racist.
Their billing department is absolutely horrible. You pay your bill online and they still harass you will automated calls, when you call the number back NO ONE answers the phone ever!!! If you have the chance to use another sleep study company I would refer you to MedPrime Sleep Clinic, they have their act together.
If I could give them a half star(or less), I would. They always overbill, send invoices to old addresses, and never attempt collections via phone or email to collect payment. Instead, they turn it over to a collections agency without …
Watch out.
Even though I have a good insurance (care first blue closs and shield)
They charged me more than $1000 for c-pap machine that was recalled right after …
It is extremely frustrating and disappointing to arrive at a Dr’s office with standing room only. 8 elderly people standing!!!! What really frustrates me is the POSTED NOTICE which states if you cancel an appointment in less than 24 hours …
I had called early this morning and fully expected to leave a voicemail but the phone was answered by Karla Argyropoulos. Karla was extremely sweet and able to answer my many questions without hesitation. I could tell she truly cared about …