820 West Broadway Louisville, KY 40202 Hours: Monday – Friday, 9:00 a.m. – 4:30 p.m. See more
Read More| Saturday | Closed |
| Sunday | Closed |
| Monday | 9AM to 5PM |
| Tuesday | 9AM to 5PM |
| Wednesday | 9AM to 5PM |
| Thursday | 9AM to 5PM |
| Friday | 9AM to 5PM |
820 W Broadway, Louisville, KY 40202
Better start finding a better solution for customers with this NEG energy power lines! SOLAR POWER ! Lg&e soon to be out of business
Before I automatically give a poor rating I’d like to talk to someone, and try to get a answer as to why such a higher bill. I will be in this home a yr as of nx month. In the fall I had insulation n windows done. My temperature stay on …
Made a full payment despite them billing me almost triple due to not having a technician to come and have an accurate meter read for over 3 months and then backbilling me all at once. Have the reference and confirmation number to the …
They keep causing issues with my natural gas furnace and water heater. It must be the gas mixture
“Pratt said demand for gas was low in 2020 due to the pandemic, therefore prices were low.” How does this even make sense? During the pandemic. people were stuck at home therefore, demand for gas should have gone up right? I received my …
We’ve left our heat in the 60s this winter and the bill this month was up 35% from last month! For having left our heat practically off all season and walking around our home in jackets, blankets, etc., we expected a price DROP. I looked …
Honestly one of the best power companies I have ever had! I called about some branches rubbing on the power line and they showed up in less then 2 hours to fix the situation. During trimming they found an open wire and fixed it immediately and quickly. Awesome technician who came out, friendly and helpful with everything going on.
As a Louisville resident I am forced to go through this terrible company bc there are no other options. They estimated my usage higher than it actually was. A representative admitted that at times the usage is estimated, but would not say …
We desperately need another company in Louisville. I would switch in a heartbeat. My bill has doubled. Last year it sucked getting a $300+ bill. But now I have been getting $500+ bills. Even more confusing is that I took precautions like …
The worst for our community!!! They don’t do what they are supposed to do by the customer. When they screw up its your fault not theirs…how you can charge someone 400 for a bill when everyone needs power is not humanity. Charge the rich …
I’m sorry but they take forever to answer the phone it’s ridiculous!!’ My bill has doubled 300+ this is unacceptable, there definitely should be another electric company we can use in Louisville, because I would switch so quick. Customer service is horrible!!!!!’
My neighbors have money to buy giant SUVs and trucks but not to maintain their yards and trees , even though I now have zero large trees in my yard and numerous complaints to the city and lge to trim trees I lose electricity for 10 hours …
Customer service hangs up before customer is allowed to do the survey!! It’s some sneaky tactics of getting good ratings. Someone should look at it. The only time I have been on the phone long enough to complete the survey is when the rep feels it’s a good call
If I could give LG&E ZERO stars i absolutely would. The WORST customer service I have ever dealt with. This company sneaks fees on your bill so if you don’t catch it, you’re out of luck and if you catch it you have to spend a looooong time …
Iv been on hold over an hour and still waiting. Lg&E app doesnt work and locked me out and it will not let me pay over the phone. Very unhappy with this company they are a waste of time and money!
Absolutely horrible service with no accountability!!!! Sad this is the only choice we have! Trash customer service! Hannah the customer service rep was more concerned with pulling calls vs fixing issue there tech caused! We need more options in LOUISVILLE
I will half to call the news to come out and help me and ecspane my madder to someone else lge there is a hr hold they hang up on you once you have waited I can’t get service at my new house and there getting ready to demolish the houses around me. And I can’t get help with lge I will update post.
Hey Lonnie,
Ya, You hung up on me and threw me into the que before that lovely service review came up. Upper management if you wish for the phone call information please …
I am so very thankful for several LG&E employees. They have prevented a possible tragedy and helped to keep my family safe. My lights had started to flicker throughout the evening. We never lost electricity but the flickering was …
Unlike others here who apparently were treated quite badly by LG&E, I had no complaint about service and maintenance until they started slaughtering a wide swath of trees in my area, then on my neighbor’s property and mine as well. Looks …
Absolutely horrible. Zero stars. My mother just got her bill 2 days ago and it’s not due until July 27, as of now it’s July 14th. Today man came into our backyard after going through a locked* gate saying he was going to shut off our …
Awful, zero stars. We just moved here and I called a month in advance to set up new service, I have the phone records to prove it. We arrived from PA yesterday and they shut the gas and electric off. They claim they have no records of me or …
I am so frustrated with LG&E. I called for help and the phone recording said the wait time was approximately 20 minutes. I opted for a call back “in the order my call was received” vs holding. 1.5 hours later and no call back, so I called …
The automated phone system for bill payment has been unresponsive to account numbers as keyed and terminates the call. Upon speaking with a representative (long wait times), there have been no additional supports provided. On the bright …
I went to LG&E to get assistance in person with my lights because it takes a hour to just reach someone on the phone. The lady at desk 4 was very rude and disrespectful. It’s sad how you go in person and the employees think they can take to …
They are the definition of evil. Extorting people of their hard earned money. Will LG&E every face justice? No they won’t. It because of sick politicians (both sides). They make me sick.
We live in spring view neighborhood and our power went out for the 5th time in the last month.
We pay hundreds of dollars to have our power continuously go out. This is ridiculous. We will be switching power companies even if it means we take this to court.
Needed to set up payment for a new house. Didn’t call back at the times they said they would, spent hours waiting for a representative on the phone, got emails back days after we were told they were going to arrive. This is a horrible service and I would not have done this if it weren’t the only service in the city.
These a$$hats send a disconnect notice after being 36 hours late. LMFAO. Even if you schedule a pmt. Lge, you make me laugh. Oh, they add 3% to your bill if you’re late, which is expected, but disconnect notice in 36 hours. Smh. This is why having a monopoly on any business sector is bad for consumers.
Should be 0 stars. LG&E is a monopoly hands down. They NEED/HAVE to be shut down asap! Phony fees, massive bill increases, horrible customer service, late billing, etc. The lists goes on and on. Switch to solar before it is too late or hope …
Worst company. They charge outrageous amount and don’t have answer for what were we charged for. They charge how much they want. Even though we were not at the house when there was super cold. Our heater was not even on for whole week at …
I wish I could give you guys zeros stars! They continue to raise prices cause they know there is no other options for electricity in our city! This is definitely robbery only other option is to sit in the dark! My bill has risen to 3x the amount in 3 years!
The worst company I have ever met both in its service on the internet, the page is a disaster, I made a payment of 180 dollars and they never gave me the confirmation and then it appears as Credit as soon as the phone is disrespectful, they …
I JUST moved to Louisville and requested my service be started on January 16th.
My bill came Jan 24, and I had a $138 bill. When I got to the breakdown, they …
So for the 3rd month in a row. We have a late bill. Even tho we pay the day after we get the bill and have credit on our bill. Try calling no call back or wait for hours… just got online to ask what the problem is. Said could be 5-7 days before a reply. Nothing good to say about them as a whole.
We need more options for Louisville besides lg&e taking advantage of customers, government funding they need to be looked into investigate and they need to quit hiking up the prices they don’t need any more money they make enough money to …
LGE I the worst company, they care nothing for the customer. Your bill goes late they send a tech to disconnect with no notice, no knocks on door, no phone call to try to collect, no notice. I met the tech outside and asked to pay him. …
They lied and said I wouldn’t be charged a commercial rate for gas when opening service at my home that was formerly a business. One person tells you one thing and something else happens. I feel scared when I’m told anything because it’s as …
If I could give negative stars I would. Worst company ever! They keep shutting our electric off but can’t tell us why, because we aren’t even behind and the bill isn’t due. Even the people we finally got to speak to after hours on hold said …
0 stars if I could. 6 years in a row, I get a random, unexpected charge for outrageous amounts of money. For what? The bill doesn’t specify, and staff have no answers. I’ve had LG&E literally have to pay ME half a years worth of electric …