General and special trade contractors primarily engaged in the construction of water and sewer mains, pipelines, and communications and power … See more
This poor, underfunded public utility. They will tell you they need a 10%+ rate increase every year on top of the OUTRAGEOUS rates you are already paying. Think of the environment! Think of future generations *GASP*. They are another …
Water tastes good, minimal residue. Noticed black deposits in toilet tanks everywhere I’ve lived in Louisville, never before seen growing up out west. Taste is good compared to other US locations. Chlorine-only treatment means aired water can be used for lacto-fermentation, so that’s a plus.
Hands down the best experience! Everyone I spoke with has been so kind, and helpful! Thank you to the men and women who have been professional and fixing the issues!
I have had a sink hole in my front yard for 4 months. They first told me it would be repaired in September now it’s going to be 8 more weeks or longer. So frustrating.
After we bought our house I’d amble across the yard then suddenly sink knee deep in a hole where the storm sewer had washed soil from beneath the sod. I mentioned this to MSD … and they were wonderful ! One day they brought a huge truck …
If i could rate less I would. We’ve been having issues with msd for 3 months. And nearly everytime we call its the same woman who has the worst customer service she is extremely rude and refuses to put us in touch with a supervisor.
I don’t typically leave reviews because I have worked in customer service most of my working career and I know how difficult it can be. With that being said when I called earlier, because my rental manager told me to, the lady who answered …
I use the commode a great deal, and am establishing myself as a Louisvillically-Inspired Lyric and Epic writer, of Psalmody of Joy: the CEO of MSD will probably laff guts out @ me, but my writs aspire no-higher than to be The …
Mike Anderson and his work buddies saved me from horrendous plumbing bills by doing such a good job getting rid of tree roots and flushing my sewer pipes. I feel sooo blessed. They deserve a raise!
This is one of the most unaccountable city government agencies in the city of Louisville! If I could give them zero stars I would. During their sewer line renovation project in our area in the summer of 2018 they dug up our driveway and …
We had a back up in our basement on Eastern Parkway. Before calling plumber called MSD. They came out within 2 hours (on a Louisvillle holiday Oaks Day 🙂 and checked all. They also went above and beyond, helped with information for plumber. Great group of men. Well done guys! Thank you!
MSD forced me to pay $3700 for their pipe in our street..i paid another $1300 to hook up to it. Now I pay a bill of $5 water, $25 water service $85 MSD every two months. then MSD dug up my driveway to dig a ditch and place a pipe under …
MSD IS NEGLIGENT
I DID NOT HAVE GAS, HOT WATER, OR CONSISTENT WATER FOR over 3 WEEKS IN JUNE!! They have no space to list or file claims of this nature for reimbursement!!! …
Rate hikes are insane in 2022. My water bill has more than doubled, and it’s all MSD charges. I wish I could give zero stars, because with no alternatives in Louisville, you’re stuck paying what they tell you to.
Wish I could give zero stars. Spoke to a woman about my high MSD bill. She was 100% absolutely rude and acted like I was wasting her time by questioning my $133.01 bill (that is just from MSD so that’s not including the water bill portion). This company is ridiculous.
MSD has the most disrespectful staff I have ever met! Had raw sewer come up in my house when they started working on sewer line in front of house! EPA ,OSHA
I have contacted MSD three times in the last two weeks, asking to speak with a member of management. Each time I was told Lyneta (Mgr) would call me back to discuss my concerns about billing questions and bill amounts. I have not received …
Recently bought a home and moved to Louisville, and just received our first water bill. The MSD charges are completely ridiculous and they leave you no option but to pay it. The list of charges make little sense and make the water bill 3x …
Louisville MSD is one of the biggest scams I’ve ever encountered. I average $5 in actual water charges by the sewer service cost me about $80 per month. This place is a racket, and I do not understand how this is legal. The price has …
Absolutely shameful what this company is billing. MSD triples my water bill. The “Executive Leadership Team” needs to fix this. Bunch of clowns
Helpful staff!
Unprofessional customer service.
Very professional!
Good service
Do not respond to calls or emails.
This poor, underfunded public utility. They will tell you they need a 10%+ rate increase every year on top of the OUTRAGEOUS rates you are already paying. Think of the environment! Think of future generations *GASP*. They are another …
Hey msd try submitting something on a phone with the chat link in the way all the time.
Pay way too much for sewage already and now they want to raise my bill again. Learn to budget.
Wanted to say that MSD came today and was really helpful with an issue. Great job guys!
Water tastes good, minimal residue. Noticed black deposits in toilet tanks everywhere I’ve lived in Louisville, never before seen growing up out west. Taste is good compared to other US locations. Chlorine-only treatment means aired water can be used for lacto-fermentation, so that’s a plus.
Customer service sucks very unfriendly and not willing to help answer a question about sewers on my property
So grateful for the dedicated MSD teams that keep our city flowing.
They came out an did a awesome job. Very professional
Hands down the best experience! Everyone I spoke with has been so kind, and helpful! Thank you to the men and women who have been professional and fixing the issues!
I have had a sink hole in my front yard for 4 months. They first told me it would be repaired in September now it’s going to be 8 more weeks or longer. So frustrating.
After we bought our house I’d amble across the yard then suddenly sink knee deep in a hole where the storm sewer had washed soil from beneath the sod. I mentioned this to MSD … and they were wonderful ! One day they brought a huge truck …
If i could rate less I would. We’ve been having issues with msd for 3 months. And nearly everytime we call its the same woman who has the worst customer service she is extremely rude and refuses to put us in touch with a supervisor.
I don’t typically leave reviews because I have worked in customer service most of my working career and I know how difficult it can be. With that being said when I called earlier, because my rental manager told me to, the lady who answered …
They fixed my sewer line for free. Could have been thousands. Thank you MSD.
I use the commode a great deal, and am establishing myself as a Louisvillically-Inspired Lyric and Epic writer, of Psalmody of Joy: the CEO of MSD will probably laff guts out @ me, but my writs aspire no-higher than to be The …
Mike Anderson and his work buddies saved me from horrendous plumbing bills by doing such a good job getting rid of tree roots and flushing my sewer pipes. I feel sooo blessed. They deserve a raise!
This is one of the most unaccountable city government agencies in the city of Louisville! If I could give them zero stars I would. During their sewer line renovation project in our area in the summer of 2018 they dug up our driveway and …
We had a back up in our basement on Eastern Parkway. Before calling plumber called MSD. They came out within 2 hours (on a Louisvillle holiday Oaks Day 🙂 and checked all. They also went above and beyond, helped with information for plumber. Great group of men. Well done guys! Thank you!
MSD forced me to pay $3700 for their pipe in our street..i paid another $1300 to hook up to it. Now I pay a bill of $5 water, $25 water service $85 MSD every two months. then MSD dug up my driveway to dig a ditch and place a pipe under …
MSD IS NEGLIGENT
I DID NOT HAVE GAS, HOT WATER, OR CONSISTENT WATER FOR over 3 WEEKS IN JUNE!! They have no space to list or file claims of this nature for reimbursement!!! …
Rate hikes are insane in 2022. My water bill has more than doubled, and it’s all MSD charges. I wish I could give zero stars, because with no alternatives in Louisville, you’re stuck paying what they tell you to.
Wish I could give zero stars. Spoke to a woman about my high MSD bill. She was 100% absolutely rude and acted like I was wasting her time by questioning my $133.01 bill (that is just from MSD so that’s not including the water bill portion). This company is ridiculous.
MSD has the most disrespectful staff I have ever met! Had raw sewer come up in my house when they started working on sewer line in front of house! EPA ,OSHA
I have contacted MSD three times in the last two weeks, asking to speak with a member of management. Each time I was told Lyneta (Mgr) would call me back to discuss my concerns about billing questions and bill amounts. I have not received …
Recently bought a home and moved to Louisville, and just received our first water bill. The MSD charges are completely ridiculous and they leave you no option but to pay it. The list of charges make little sense and make the water bill 3x …
Louisville MSD is one of the biggest scams I’ve ever encountered. I average $5 in actual water charges by the sewer service cost me about $80 per month. This place is a racket, and I do not understand how this is legal. The price has …