Lower Keys Medical Center (LKMC) is a 167-bed full-service acute-care medical facility accredited by The Joint Commission. Serving a primary … See more
During my recent stay, everyone was professional and caring. I felt that thr caring nurses, doctors and all the staff did an awesome job with my care, comfort and provided great information for at home
Recently had some procedures done at Lower Keys Medical Center everything went smooth. Everybody that I came in contact with was very professional and friendly.👍 …
I was at the LKMC ED and had the best experience. I have been to many hospitals and I am extremely happy we have this hospital in our town so to serve us. I was treated promptly my discomfort address and I feel this hospital and the staff are outstanding.
My wife got a piece of glass lodged in her finger. After waiting 4 hours to be seen at Lower Keys, the doctor ordered an x-ray of her hand, THEN admitted that glass would not show up on an x-ray???? He numbed up her finger, then pushed …
WORST HOSPITAL EVER!!! Doesn’t EVEN DESERVE ONE STAR. **THEY NEED TO CLOSE THIS PLACE DOWN AND FIND SOME REAL MEDICAL STAFF TO TAKE OVER**
I went twice, Sunday in WORST PAIN OF MY LIFE and for a follow up (where I was …
I had service at LKMC for many years and EVERY time I had the best care possible. From the ER to in-patient…the staff and physicians are very caring and attend to every need. Thank you LKMC for everything you have done for me and my family.
Outstanding care. I was throughly impressed with facility and staff. Every member of staff went out of their way to make me feel comfortable and as pain free as possible.
Today (Feb 2nd, 2015) I received a call from a debt collector, saying that I owe $411.75 for an unpaid bill back on June 4th, 1999 from this hospital… 16 years ago! …
The worst billing department EVER! the new evening female doctor is a fresh breath of air – but the rest of the hospital is a complete failure. received a bill from them, had to go in during the doctor/insurance contract issue ealier this year. now i get a bill for 9 grand. for a trip into or, and and saline iv. place sucks.
This is the worse post op hospital I’ve ever seen . These nurses and techs need training.
I worked 5 years on a post op floor and know how it works , these folks here …
Even though they are friendly and I got in fast. I am very sure the miss diagnosed me. They told me that I have an Upper Respiratory Infection. I can breath just fine. My symptoms that braught me there are a temperature of 103 to 104 four …
Drive elsewhere, even communist Cuban hospitals are better.
They treat you terribly. They insult your intelligence and last time I checked, weren’t WE the customers? They are a monopoly and even with out a substitute, …
they are terrible.. my regular Dr. told me not to ever go their again.. next time go to urgent care on Roosevelt..went in for dizziness was told there was nothing wrong.. sent home to bed rest.. after my Dr. came back from vac. went in to …
Where should I start? This hospital does not even deserving a rating! I received a surgery, got a call from the hospital stating if i was in pain i should go to the hospital to receive pain medication. So i went at night, had the worst …
Wednesday, evening, February, 5th I was brought in to ER. I just have to say thank you! For the professionalism and care by all who took care of me that evening! Dr. Betancourt. Nurse kathy and so many others that I cannot remember their names. I cannot thank you enough!!
Fast, very professional as well as knowledgeable, I cant say enough about the great treatment I received, Because of the aforementioned i would recomend the ER 100 percent!
The hospital has improved dramatically since the new owners have taken charge .I was very impressed with the way the staff and doctors care for the patients now and not just put them on a gurny in the hallway. Thankyou very much from the …
Listen to me and listen to me carefully. I was on a trip from Boston and I was transported here. I was complaining of heart symptoms and chest pain. The rudest paramedics get there and assume I’ve had to much to drink? HOW I’m on the HOTEL …
Worst service ever. Only 6 people in waiting room and we have been here over 4 hours and haven’t been seen yet. Nephew was in motorcycle accident he could have internal injuries and they would never know. Maybe after someone drops dead in …
Micheal sanchez DO charge at ER in key west Sunday 09/05/21 my 2 years old daughter get in ER by noon get a xray covid test and flu test at 4 pm still in ER waiting for the result very pool service waiting outside of the hospital witn no ac …
It’s never fun not feeling well and having a hospital stay. The entire staff made it a pleasant experience. Everyone was genuinely concerned and their number one goal is to make you as comfotable as you can possibly be.
The er is terrible. I went almost fainting, hyperventilating, and they wouldnt listen to me! They put others ahead of me when I was there first. The nurse that talked to me said it was just anxiety, if thats so why am I still short of …
My first time to this facility and the staff treated me with care and understanding explained everything and provided a great assessment. Thanks for showing kindness.
Excellent experience — very efficient- very nice staff– took very good care of me– I was all done with MRI and on my way home in record time — Thanks again!!
Ignore the obviously fake “positive” reviews. Everything everyone has mentioned about this place being a “dive” is true. Terribly equipped facilities that are in dire need of renovations. CEO recently resigned under increasing pressure …
Best place to work. Medical Records, Billing Team , Physical Therapy Department and Cardiology Department, as our neighbour Convalescent Therapy Center too. As a client and as a coworker of LKMC and KWCC, Tropical Wellness – Dr Floyd. …
Took my mother here after suffering a suspected stroke back in February ’14. From the moment the ambulance arrived to her discharge day, this place reminded me of a circus. If this is where health care is heading in this country, we are …
A special thanks to the entire medical stafbf, Dr. Nodal, Scott, Corneil, Joan in the night shift. Chris, Analysse, Thank You for your professionalism and wisdom who’s goal became to get me back home safely to West Palm Beach, as well as …
Worse Hospital ever!!! Its been over 10 days since an MRI was completed and still no Radiology report. I have to suffer through pain because of some so called “TECHNICAL” glitch. My advice Run run as fast as you can to the next closet hospital if your in need of immediate medical attention.
As a Philadelphia native, I was skeptical of going to a “small” facility to have a medical procedure. I had 3 excellent experiences at LKMC. From check-in to billing to the radiology department to the out-patient surgical team, I found the entire staff to be helpful and friendly. Two thumbs up.
18 prior hospitalizations elsewhere for heart and stroke including 3 stent procedures and one bypass, as well as multiple strokes and TIAs requiring intensive in and out patient rehab and PT, yet this ER did zero basic testing for stroke …
A total nuthouse. Disorganized, disheveled, a zoo from top to bottom. Many of the staff seems aloof and act as if they’d rather be anyplace else but here. Nevermind the fact that this place is located out in the boondocks, and about a …
My daughter was very sick so I took here here. The staff was friendly, quick and helpful. They had her feeling better in 1 hr and 40 min! We were in and out! I’ve never had such a quick visit. I loved how they treated my daughter! Thanks everyone you were awesome!
Today, 11/03/16, I had an outpatient Kyphoplasty at Lower Keys Medical Center. I would give 100 * if able! I am a nurse for 37 years and ALL of the staff were outstanding. I was give care the way I would care for my own patients. Thank you all and have a blessed day, every day. VC
If I could give 0 stars, I would!! My mother has been employed here for 12 years and that is the ONLY reason I will tolerate this poor excuse for a hospital. The nurses were awful. I was not attended to like a patient should. They stuck an …
Emergency surgery required and was quite impressed with the level and quality of care, all clinical personnel and hospital environment. Nobody wants to experience emergencies but it’s nice to know we have high quality care in the Lower Keys. Thank you!
Beautiful and caring RN’s took really good care of me before and after my surgery. Always checked up on me and asked of I needed anything. Food was very good as well.
I live here and i would NEVER come here unless I was absolutely dying. I have driven the 2 1/2 hours to Baptist Hospital in Homestead and received treatment that was exponentially better. The last experience I had with LKMC was when I was …
Staff is wonderful, talented, skilled, and Keys friendly. The care I received was high quality and appropriate. Facility was clean, and seemed to operate smoothly. Structurally and financially, this is not a first class hospital. The care I received was first class, first rate.
I’ve read the reviews and was a bit concerned when taking my husband to the LKMC. My 82 year old husband fell down a couple of stairs dropping like a rock. He fell on his left side hitting his head, arm and ribs on a hard tile floor. Dazed …
The worst care & the best care – all at the same place. I’ve been here twice and received excellent care during my first visit. Today (2nd visit), I was treated like some sort of undesireable derelict and my symptoms were dismissed, even …
This place is the worst. Filthy rooms, poor care, double billing and refusal to address billing mistakes they make. They keep ordering duplicate tests, over and over again. The rooms are horribly hot unless you open the door and want to …
I live in Boston and have a disability which makes flying (plane travel) nearly impossible. On 9/28 my Dad was rushed to LKMC with an undiagnosed illness which presented itself as a stroke/ heart attack. Stuck here, unable to get to my Dad, …
My dad was admitted screaming in pain only to be sent home hours later being told he had gastritis. 4 hours later I rushed him
To a different hospital to have emergency gall bladder removal surgery. Lower …
I went in for a bone scan today, and the head technician is so very nice, I been there before and she has always been nice she make you feel great.
. Because of her I would tell anyone how good your take care of people thank you John Knapp,. Ps her assistance is all so very nice.
DO NOT GO THERE. If you have a choice – better to go to any other doctor in KW. They don’t have professionals there, with any major injury they will send you to Miami hospital, so you will have to pay for ER 2 times. …
Had first time experience with passing a kidney stone. Handled in the ER, seen quickly, treated appropriately, fully briefed by friendly and attentive ER staff on how to handle in the future, discharged. Can’t think of what else they could have done better.
We entered the ER around 2 AM Thursday morning. We were greeted just as soon as we entered by a nurse. She was attentive to our needs (my wife contracted food poisining) in getting us through the check in process and into a room to be seen …
Being from out of town, I was very blessed to have this hospital and staff take care of me when I became very sick. I was handled with the best care for 48 hours and I’m truly grateful for everyone there.
I went as professional to drop off blood tubes. No one was in the lab. People had been waiting for 30 minutes with no one there to assist pts. I waited another 30 minutes…3 people came in and said they called for staff to come…no one …
Horrible experience! I took my daughter there when we were on vacation because she was throwing up due to high fever. The hospital receptionist told me that she has to be admitted to emergency room as it was Sunday and there was no other …
Several visits to the ER for anxiety attacks have smartened me up! BEWARE! They will send you an outrageous bill that you will have to fight. I went in for the flu and came out with a $6000 bill. When I spoke with the Billing Advocate, …
It’s an older facility but the care and kindness from the staff was wonderful! I would come here again if I had to. They took great care of my mother after we had to disembark the cruise ship. She said she hadn’t felt this good in a long time.
Very very very displeased with the ER. Very unprofessional. One person out of the 5 we talked to were actually friendly. Even the doctor was rude as can be. Very stuck up and cocky. Made us feel like idiots when we asked question about what …
Horrible… I thought I was having a heart attack and the doctor on call was such a disappointment I just wanted to get up and leave! His bedside manner was the worst I’ve ever experienced… he didn’t like the answers I was giving to …
Everything was going swimmingly until a new nurse came in for her shift. Listen lady…game recognizes game. Don’t you treat anybody to make them feel like they are lying or deceiving you. I get it. There’s some junkies out there who …
I don’t know where to start! I am so impressed with this amazing group of people. So professional, compassionate and absolutely wonderful! I went in for my “first Colonoscopy”!!!! From the moment I walked into the hospital everyone was …
I fractured my femur and the orthopedic surgeon did a great job screwing it back together. The entire staff was amazing! Many thanks to Doctors Perry and Sterkel, Patrick, Nurses Samantha, Julie, Technician Marie and all the others whose names I can’t recall. You all were wonderful to me when I was broken and in pain. Thank you!
Lower Keys Medical Center is an Excellent Hospital. Dr. Stanley Santiago, the Pre OP, Surgical, and Recovery Nurses were professional, attentive and compassionate. My surgery was flawless:The post op room was clean and organized.The …
I have had a Brown Recluse Spider bite for over a month and have been back and forth to the hospital. Tonight I received the most disrespect possible. My nurse saw me within 2 seconds with attitude and said she was discharging me after I …
Dr Herrera and his staff today were very friendly and proficient. I needed ex rays to my knee and they admitted me into fast track. I was seen, treated, and discharged within an hour. I was very pleased with my visit to the er.
I came in having a seizure due to my epilepsy and was unable to communicate. They got me set up in a bed then left me alone still seizing for around 45 minutes. They never even tried giving me a benzodiazepine and never flushed my IV. Once …
I received exceptional patient care for the Lower Keys Medical Center. They were very professional, kept me informed of all the tests, xrays, scans that were being performed and what the options were. I highly praise them for the quick …
Just awefull experience all together. Healing is impossible there. Money making business based on the old conditioned mindset. Worse experience of my life like ever!!! Aaand I am getting charged for it!!! …
I had not been to recieve medical treatment since 1999,so as you can imagine I was really nervous about going to the ER after an eye injury. A PA by the name of Diane Petrov treated me . She seemed very competent in her treatment of my …
Fast and Courteous – I had a mishap on a jetski tour. I came to this medical center, since it was the closest full service center. The receptionist was a little standoffish, but the doctor and nurses were excellent. I was in and …
This hospital never ceases to disappoint me. My wife’s going into labor, her midwife sends us to the hospital she’s a 3. Dr tells us to go in through the ER entrance. They know we are coming for over an hour but they make us wait in the ER …
Went to LKMC early Saturday morning, July 2nd, 2016 after stepping out of my vehicle and destroying my ankle. From the moment I was wheelchaired in to the moment I was wheelchaired out the only thing that kept me sane was the cheerful …
Everyone at the Lower Keys Medical Center was such a pleasure to deal with. That just doesn’t happen that often these days. Thank you all for your kindness and caring towards my fear of the unknown, the big “C”
I have been to the ER a few times lately and I can say everyone there is professional caring and helpful. I have never had a bad experience. Had to go to the records department for some test results Jeni in the office was extremely helpful …
Im on the fence for this place. I live in Key west, and my daughter was born here. The treatment they showed my daughter was great while we were here, but other visits were pretty bad. I admitted myself for feeling extremely ill, and they …
Everyone I came in contact with, from making the appointment for an outpatient MRI, to the front desk and finally everyone in the Radiology department were extremely friendly and helpful. I highly recommend this hospital.
When I tell you that this hospital exercised gross negligence of patients suffering from severe symptoms, I’m not kidding. When we arrived we were meeting the rest of our party who had already been here for quite a bit. Fortunately we had …
Nurses were nice. Never saw any Doctor, but they billed me for seeing a Doctor. Definitely not happy about that. They let me leave with a broke left clavicle without seeing a Doctor or even x-rays because it was July 4, and didn’t want to bother the on-call Doctor. I would avoid going there at all costs if you can.
Saw the reviews and was a little concerned but didn’t have many choices on where to go. Honestly my experience was pretty good. The facility is a little older but was clean and the staff were very friendly and concerned about my health. Was …
I’ve had many bad experiences with this place. Example: The nurse told me they don’t COVID test, while I’m reading the COVID testing station sign. The nurses actually ran interference when they thought a guy was visiting my girlfriend, but …
The nurses and docs have taken excellent care of me three times in the past month, including a bout of viral meningitis that Dr Guerdan and Dr Herrera correctly diagnosed as needing a spinal tap, which went relatively smoothly. I had to …
For anyone considering a job here DON’T DO IT! Extremely toxic environment. Administration allows, and accommodates, workplace bullies as well as turns a blind eye to hostile work environment just to have warm bodies in certain roles, …
Went here on Dec. 26 2018 after a dog bite. I was treated professionally by everyone I had contact with – the receptionist, technician/nursing student, xray technologist, and doctor. My finger was bit through and was cleaned up well by …
My wife had a broke leg and from the first person to the last we could not have asked for better and more reassuring treatment. The nurses Paula and Janna were great. The emergency room PA was very professional and knew what she was doing. Hate to have had to go but very well taken care of.
They were great with my surgery Dr. Suarez is a great surgeon and the other ones that took care of me. The first 2 days they took care of me but after that I pretty much was on my own. I was all alone down there and a little nervous by …
I have had a few experiences with emergency care at Lower Keys. They have all been positive. I had an emergency appendectomy, where I was immediately scheduled with a surgeon and operated on late in the evening. I have had an episode …
I’m so confused about all the negative reviews on here. I unfortunately have to visit the ER frequently do to a chronic condition. I have lived in Key West for over a year and have been to the ER at least 15 times. I have NEVER had a bad …
My experience at this hospital was great!!! I came into the ER and got back into the room in minutes. My care providers were Herrera, Eric, MD and Reynolds, Samantha, RNP…One was a student, they were very professional and such sweet and …
I was down in Florida for vacation for two weeks and I am 12 weeks pregnant, I started bleeding and came to the emergency room here last night. The staff is very accommodating and was very attentive to my needs while I was there. The baby …
My 9 month old had a 104.0 fever so we took her to ER at 6:30am. Walked in to no one being at the check in desk. Imagine if someone was in the middle of a heart attack or bleeding out. We waited about 5 minutes for someone to come out. She …
Went into the L&D department at 2am as directed by the on call doctor. The charge nurse proceeds to check my cervix and tells me I’m still closed. She then states “you have a yeast infection” mind you I haven’t had any symptoms of one, I’ve …
I went to the ER at my Drs. Request to have a self flushing Catheter put in following which, I was admitted. This was on Tues. Morning and I was in the hospital until Saturday morning. The care and concern shown to me by everyone from the …
Quick blood work service. I hadn’t been here since I was diagnosed with Acute Myloid Leukemia on January 7, 2020. Spent five nights here before driving back to WV for further treatment.
Dr. David Perry is the best! I broke my leg in a couple places and he has done a fine job putting it back together. The staff at Lower Keys medical, are fantastic! From the ladys at the window , the janitors, the Kitchen staff. Honestly …
My 2 yo son had been coughing while we were on vacation so we brought him in. Everyone was very nice and very helpful. The nurse practitioner was very sweet to my son, she had to do a throat swab and 2 nose swabs and was very quick yet …
For Dr Mehmet Atilia this message is for you. Yesterday 3/19/21 you were very unprofessional to the wrong person. How dare you treat my sister as if she was beneath you. Back story my brother in law a Veteran with stage 4 liver cancer was …
It’s insane to me how a hospital can be so uncaring to patients. My mother was in the ER for her high blood pressure and her head was throbbing in pain and I find it ridiculous on how long it took for any nurse or doctor to relieve her …
I had a spinal fusion procedure by Dr Jonathan Gottlieb in March 2020.
This was my first ever experience with Lower Keys Medical Center. Before this surgery, I had never even visited a patient there. …
On February 12th my husband had a fall which caused a head injury. He was taken by EMS to LKMC. The ER staff on duty that night offered him impressive and timely care. From assessing him, to imaging, to diagnosis, to plan of care, and …
The Nurses, and Doctors were very professional, and explained my procedure. I never experienced any discomfort. The anesthesiologist was exceptional, he allayed any fears, or concerns. Overall my experience was quite pleasant.
My name is Don H. and I came down to the keys for a nice vacation. Two weeks prior I suffered a very minor heart attack in my hometown of Tampa.
I was having the same symptoms so I thought I better get over to a medical …
Was visiting from out of town and had to have an emergency appendectomy. The doctors and staff were all very kind and helpful and made an unfortunate set of circumstances not so bad. 5 stars to everyone !
Lower Keys Medical is just a waiting room for your trip to a real Hospital in Miami… was in LKM twice in 2 days and told nothing was wrong… now I’m in Miami at Sinai and they are finding plenty…. LKM is a joke
The waiting room was unbearably cold. In addition, the television was tuned to FOX News and had a guest on telling everyone that COVID was a hoax being perpetuated by the Democrats in order to force prices on goods to rise… IN A HOSPITAL, PEOPLE WERE TALKING ABOUT AND SPREADING LIES. Well done, LKMC… NOT😠😡🤬😡😠😡🤬😡😠😡🤬😡😠😡🤬😡😠 …
Ive lived in the Keys since 2005 and I’ve heard stories of subpar service and facilities when the hospitals were mentioned. I had surgery today and i can honestly say i done believe a word of those stories. The facility was very clean. The …
During my visit at Lower Keys Medical Center. I can say it was a great experience because they take care of patients very well by giving importance of life. Thank you to all for your kindness, courtesy.
I gave a birth to my daughter in this hospital. Everyone was extremely nice and helpful and made my experience so wonderful. I will recommend them to any future to be mom. Thank you for taking such a good care of us.
I came in with a fishhook in my foot and was helped immediately. Staff was super kind and I got in within five minutes. I was helped by Dr. Betancourt and the removal was painless. She explained everything that she was going to do and was super kind. Huge thank you to all the doctors and nurses healing everyone during these times!
Very unorganized once I got back to Imagining. I check in with the woman at the desk back there, gave her my intake paperwork and show her me hospital bracelet and my ID. After more than a half hour and I am the only one there I finally …
On the 21st I had a hernia and partial hysterectomy surgery done by Dr. Santiago. I can’t rave enough about the great care given by LKMC staff and quick recovery there after!!! Thanks so much to all involved 💖 …
Called needing assistance with a cpapi haven’t slept in days. They said they can not help me . I asked to speak to a manager as was told no and I had to call back if I wanted one. Not very friendly to someone who is need of medical attention.
I recently made a post about how great my experience was. I ended up having post partum complications and developed an infection. I showed up to the ER and got traumatized. I was in so much pain and told to stop crying, to be quiet, I was …
I was left in excruciating pain alone in the lobby for almost 30 minutes. Nurses walked by with their lunches and no one helped me. I was screaming in agony and no one cared. I made it to a decent hospital and had surgery on my dissected spinal cord. I am a nurse. I understand triage and that was inhumane. Do better.
The methods used to assist the patient in getting to the test site is professional and pleasant. My test was performed in the allotted time and the patient was released. I had an MRI. Thank you, all who aided me.
Was seen by Dr Norman Shultz..was brought in and seen swiftly after an injury to my tailbone. The entire ER staff was caring and so helpful. Thank you all for taking care of me after a painful day at the gym!
Great experience! From the ER to the hospital – all the staff are friendly, intelligent, and professional. I was visiting from Chicago and they made sure I felt right at home. 10/10 recommend. Very clean hospital and I had a private room. Thank you to all of the techs, nurses, and doctors that helped care for me!
Fantastic outpatient procedure experience. Staff were very professional, efficient and friendly. Would go back in a heartbeat – although I hope I don’t need to! Thank you for your excellent care!
Every single person that works in a hospital is kind, sympathetic and extremely helpful. It was the first surgery I’ve ever had where I wasn’t nauseous afterwards. Thank you to the anesthesiologist Nick. And thank you Dr. Santiago for being …
Visited the hospital for cardio tests. The registration process was speedy, I was called for testing right on time and the several staff that worked with me were professional, friendly, and took the time to explain each step of the process. Very good experience.
Excellent care!!!!! Staff on 3 rd floor (3A) amazing!!!! Surgical team was another excellent group!!!! The ER dr and internal medicine dr was excellent in finding out why I was vomiting with fever and labs off the chart. I had emergency …
I recently had 2 outpatient surgeries at the hospital and the staff was absolutely amazing! Especially the nurses in the outpatient department and the OR were fantastic making me feel super comfortable and safe.
Patient care is adequate. Billing….Watch out! They will send any money owed to collections with no bill sent to your home even though you verify your address 100 times.
The nurses were great. I had a hard time at the guidance care clinic at Depoo because I was not made aware that if you check in on your own accord you can’t check out on your own. Your at the mercy of when the doctor come in. I think that …
Was on vacation from Texas when I felt terrible, knew I was having issues with my heart. We drove to lower keys medical center and was immediately place in the finest emergency care I have ever experienced. …
I had a terrible experience in the E.R. I went in with a severe asthma attack. I was given an IV of fluids and a single breathing treatment. Long story short, I sat in the ER for 7 to 8 hrs suffocating before I was admitted and …
We were visiting in the keys, I was in severe abdominal pain that brought me to the Emergency Room. The care I received was 5 star! It is uncomfortable to be away from familiar care and this hospital met and exceeded all expectations. Our …
First class attention and the highest quality of care. I’ve been to large metropolitan and small suburban hospitals and Lower Keys Medical was just as good if not better. My situation was acute and I was scared. They did every test and …
Great service at 1am on a Saturday night. I was having breathing difficulties was triaged in quickly the nurse Eric was efficient tests were performed quickly Dr Guerdan was professional and caring. Received some meds and prescriptions.
All told in and out in an hour.
Outstanding!
I had the worst experience here. My husband brought me in as we had expected I had been drugged at our resort pool bar. A very specific situation happened at that bar and shortly after I was out of it. They basically threw us into a room …
I must say that I was very impressed with the service I receive today. The moment I walked in I was immediately greeted and was asked what can they help me with. I explain what was going on and immediately directed to the intake window. I …
This hospital staff is by far better than what they used to be I moved to key west 9 years ago.
All the nurses where Very professional and friendly no complaints whatsoever I …
I was so sick when I went to Lower Key Medical Hospital but they saved my life. The entire team from the enterance to emergency room crew through nurses, doctors, and the rest of the team who is doing blood work, measure blood pressure and …
Try not to go to the ER with your screaming infant when there is an ice cream truck in the parking lot.
They will announce it over the intercom. The same person who announced it will …
Great hospital the nurses and doctors at the emergence ward are fabulous very nice they take good care of me all the time I pray that God may continue to bless and protect all of them .
5 ⭐️‘s! Would recommend! Staff was really awesome and took care of me during my emergency. Doctors (internal, anesthesia and surgeons) were skilled and had great bedside manner. Very funny also. Nurses, techs and aids were so nice. Showed …
The level of service and professionalism I received from the beginning of check in, during my surgery and care and including discharge was outstanding. I cannot imagine anything that could have been better. I do not remember the young …
Well, i hate hospitals and i wasnt thrilled bout this one.lol , but then my foot got infected from an injury, i had to go. Let me tell ya ,these folks took such good care of me and they were super nice and funny. I wish i remembered all …
In August I had emergency surgery to remove a section of colon and from entering the hospital for a C.T. Scan until my departure two weeks later the experience was absolutely positive. Hospitals all seem pretty much the same until it comes …
I brought my father into the emergency on Saturday and he was in AFib. The care in emerg as well as the care in ICU was exceptional. He was treated by Dr Sterkel and Dr Bachtel along with the many nurses who provided great care for him. …
My husband dislocated his finger (actually my dang dog dislocated it) on a beautiful Saturday morning in Key West. We had noted the ER earlier in our vacation, and joked that if we needed to know, that it was easy to get to. He got in fast! …
I’ve been going to Lower Keys Medical Physical Therapy twice a week for about six weeks now. My therapist particularly and all therapists I observed are extremely professional and knowledgeable as well as personable. I’ve had physical …
I went there after a scooter accident. Everyone there was very kind and proficient. We needed to catch the ferry back to Fort Meters at 5Pm. Everyone from the c/t tech to the x Ray tech to the nurses and the Dr did all they could to see that we made it in time. All very friendly and great bedside manner.
After being turned away at a Walk In Clinic, I went to the ER at Lower Keys Medical Center. I knew I had a UTI and needed treatment. I was greeted by such friendly staff. Joanna triaged me quickly and took me to a bed. I was examined by …
This hospital… do not go here ever. They knowingly sent a woman home who had just endured a shark attack! They didn’t even do any imaging of the foot the shark attacked… they pumped her full of dilaudid and gave her stitches.. then dumped …
The welcome lady was great but I didn’t get her name. Kelley (sp?) and the trainee Stephanie were amazing. Audrey (from Scotland!) was so kind. I cannot remember the lady in the op- it was a double name – she joked about eating lunch – she …
The nurses as in “Paula” as the worst with no
compassion. Talking to me in a very disrespectful manner, throwing my ID in someone’s else dried blood from the patients before,where as Rude as you can get in …
Dr. Charity is amazing. Kind and compassionate, she takes her time with each patient, so patience is a must. She is not one of those you get 10 mins and get out type of doctors. If you are looking for a doctor who is concerned and will give …
I felt very welcome by the greeting that I received at the LKMC front reception area. I was offered the option of having an escort take me to the Radiology Deptmt. which I happily accepted. I received a very thorough and professional …
Emergency room was not very clean. Laying on the gurney I was watching the housekeeper sweeping the floor. What she collected looked like it was cleaned in days. Came in with three broken toes and badly sprained ankle and damaged tendons …
I received amazing care in an extremely busy night. They took great care. Making sure I was comfortable and taking the time to explain things to me instead of just treating. This was the best experience I have had at LKMC. Thank you for taking such good care of me
I highly recommend the office of dr Santiago and his staff for helping me with not only my first but also my second born. The receptionist and nurses there were really nice and knowledgeable . Doctor Santiago took time with us at our …
I DEEPLY appreciate the ultrasound technician’s care. I have a significant family history of breast cancer. They do a great job here on mammograms & ultrasound. Thank you!
Very nice people. Very skilled nurse took blood samples, such a sweet and kind person. No waiting time. Totally recommend, highest quality health care.
Emergency room staff was courteous. No long wait. The RN that placed my IV had a student with her. The IV infiltrated very soon after placement. I told the student as they were walking out to the triage area that it had infiltrated. She …
The care I received here was excellent. Very professional nursing staff that performed their duties in a superior fashion and kept me calm and reassured through the process. The facility was immaculate and they took great precaution to avoid infection: covid, staff and others. I was very impressed.
I would like to take this opportunity to thank everyone from doctor’s office , Admission, ambulatory, OR and PACU. I was recently admitted for a minor surgery on Thursday April 7th, 2022. A Hugh thank you to Dr tingles office and …
I’m giving the service 5 starsIf I can rate it more I will I’ll give it 10 and beyond.I have been twice within month because I have asthma and Lupus and they flared up at the same time. I was little worried about going to ER because I had …
My partner had shoulder surgery 2 days ago at LKMC. From the time we walked in the door until his discharge 6 hours later everything was great. All of the staff were very professional, efficient and caring. 2 staff members from the OR …
Unfortunately, I have had to be admitted to this hospital a few times…fortunately they provide excellent care. It’s a small hospital that is very busy but the physicians are top notch. I had an ongoing health issue that was hard to …
I felt safe and welcome from reception to service/care. Reception area was clean and quiet, front desk team was friendly and helpful and medical staff were kind, imformative and made me comfortable.
The paramedics were fantastic. The ER was fantastic. The food was great. The floor medical manager, Kevin , was fantastic. The doctor and staff were fantastic. Linda Fisher, case manager, was fantastic. Nurse Dalys and CNA Charlotte were …
The people at this facility extremely pleasant. Truly accommodating and knowledgeable about what they were doing
I found the accommodations to be quite comfortable. The people friendly and I …
They were very helpful in check in but very slow and the paperwork was printed out separately on the orders so it made the whole process take me what is usually an hour and took two and a half hours.
I recently came down with diverticulitis and was hospitalized at Lower Keys Medical Center. The staff was very knowledgeable and attentive. I was confident in their diagnosis and treatment. The surgeon, Dr. Blass, was excellent and very …
Went in for a CT scan and it was a smooth process, I got there early and was called to registration quickly and then back to radiology. It was a smooth process and I actually left 1/2 hour after my original apt time which definitely …
I was very happy with my procedure at Lower Keys Medical. From the front staff to everyone that worked with me were excellent. Very professional and helpful. They were concerned about my comfort and well being while at their hospital. I was …
Everyone was very professional and they were also very personable at the same time. I had an outpatient procedure done and everything went smoothly. They called me in from the waiting room almost immediately and got me set up. Every step was adequately explained and I was done in no time.
MRI w/c. Nice, better experience then some of my visits to the center.
I would like to say the volunteers (I believe they are), that have a warm greetings to everyone at the main entrance, are so helpful and always very nice! They get five stars from me!!
I was in ICU for 4 days & the nurses could not have looked after me any better!! HUGE thank you to Dr. Kevin & Dr. Atilla aswell, both are brilliant doctors!
Helpful and friendly from the time I entered until the time I left. I got there very early for my appointment and was taken in early without having to wait. Keep up the great work.
As a tourist in the keys I was pretty nervous to have to hit the ED and have emergency surgery! I was treated very well and prepared to make the trip home!! Great care!
I want to give a shout out to the nurses on 3A. Maria, Tonya, Leslie and all the nurses. You all have been the best. I have gotten A+++ care. Thank you for all you have done!
I hadn’t visited LKMC in some time and I was pleasantly surprised when I did this past week. The foyer was bright and clean. The receptionist was cheery and helpful. …
800 miles from home on vacation with six grandchildren, my husband, and my daughter. I found myself needing to be admitted to lower case medical center. I have been in healthcare profession for over forty years, and received excellent care. …
Went there twice while visiting the keys (two separate trips) Super quick & thorough entry system. Very kind, helpful staff. I have NY insurance yet they still accepted it for the ER. Clean, new looking, easy to park. Can’t say enough good things about this hospital. Highly recommend. Many thanks to the staff, you are true pros!
I came with a friend that needed urgent attention as she has been given the best service everrrr!!! Kimberly and Jasmine were the best registrars! Making sure our patients are taken care of is the maximum necessary !! Alot of us dont …
Went in on Wednesday and was released on Friday. Never got moved out of the ER because they didn’t have staff for the rooms upstairs. Day crew was great and attentive. Most of the night crew were inconsiderate and pretty much ignored those of us that should have been upstairs. Not a good experience.
Courtney is truly a godsend! She met me in the parking lot and made sure my daughter was taken care of immediately. Courtney and Adriane went above and beyond. I couldn’t thank them enough. It was overall an amazing experience! My daughter was in and out in less than an hour. Thank you LKMC!
Extraordinary care from an extraordinary team during a scary and stressful moment. Kindness, compassion, empathy and knowledge from the beginning and throught the entire process.
Excellent experience tonight! From the woman who greeted me at the front door to all the nurses and attendants in the emergency room area. They brought me in a heated blanket while I waited… Where do you ever get that kind of treatment? I …
From Emergency, to OR, and to recovery I was treated with the most care. Staff did everything to diagnose my gallstones that I didn’t know I have had for a year. Glad I went here.
They took great care of me. Very professional staff, caring and personable. I can’t say enough great things about the care I received. Everything was explained to me and all options were discussed in detail with me. Special thanks to my ICU …
Wonderful patient care. The Doctors were attentive and explained everything that was happening. The 4 day stay in ICU was an event that I was not expecting, and the nurses were great. Nurse Elizabeth (Liz)Hernandez was outstanding. …
I have a schedule confirmation by Dr. Tingle to have parisontesis every Wednesday. Your guys have the schedule. I just received a call and said no confirmation was sent in. Who’s BAD is there mistake. Surely not mine. It was canceled by a phone call. I’m waiting for a transplant and have to drive to Plantation for a inte
Went in for my first colonoscopy screening (read: I was so nervous) and all of the staff here made me feel welcome, professionally cared for and as calm as possible under the circumstances. I am grateful!
My only complaint about Lower Keys Medical Center is the difficulty in getting lab work and scan orders sent from doctor offices electronically. I don’t know where the snag is but I can’t count how many times my Dr. will send me for tests …
The emergency room charges you a separate bill from the hospital and the doctor and every little thing. I did not get the bill and they ruined my credit score. They said they’d remove it if I paid but it’s a lie. I keep calling back and …
Everyone was very kind and. Helpful. There was an emergency just before my procedure but the staff kept me informed and it was no problem. Very nice and professional
Dr. Orlando Lopez and his team were EXCELLENT! Joanna, Lindsey, Jacquelin, Lenora and Trey. Ran on time, I had a private room and everything went according to plan. I genuinely appreciate it!
I was on vacation down there and unfortunately suffered a pregnancy loss. I was so scared and the nurses and drs were not only knowledgeable and kind but reassuring. The nurses go above and beyond to make sure your comfortable and the drs keep you in the loop of what’s happening. Amazing staff
They’ll say anything to get you into treatment. They lied straight to my face about the cost of treatment AFTER checking my insurance information and then footed me a bill a month later. Shady business practices. …
Went in for a CT Scan. Quick, easy and the staff were professional and personable.
Had a similar experience with an MRI last month. Lot of improvement at LKMC the past couple years!
After 20 minutes of an MRI scan I fortunately asked what the difference was between an MRI and a Zimmer MRI. They hadn’t realized it was supposed to be a Zimmer MRI even though it was on the paperwork and I had to sit through another 30 …
I wanted to add a great review and thank you note to this facility- LKMC- as treatment I received was beyond our expectations specially when procedure was scheduled and performed without any issues on a day after a Tropical Storm – …
I have to say my CT scan tech was amazing. Unfortunately I was also supposed to have a PFT done same day and was called day of just hours before my appointment saying that it was canceled due to no techs available. How does a hospital run …
I was seen promptly at intake and treated with respect and courtesy. I went in for a pulmonary study. I moved quickly to the exam and was treated with exceptional courtesy and professionalism. I had a very good experience and would recommend the facility to anyone I cared about.
Did outpatient surgery at lower Keys; process and staff were professional and competent, communications were clear and practical, interactions were respectful and empathetic. I believe they did a good job supporting my surgeon.
The patient care was great but dealing with the various administrative departments is driving me crazy. They sent me a bill but no description of services included. Then I tried to access the patient portal that I have previously used and …
Registration representative was very polite and pleasant and knowledgeable of the paperwork and forms. She made everything easy. The lab personnel were also polite and pleasant to deal with and fully explained the procedures I was to receive. He also was extremely knowledgeable about his job
The receptionist Amy made me feel pressured for personal information while trying to check in for an emergency. I was and have been experiencing flashbacks of a time when I was trafficked and exploited. I felt that myself, my child and my …
I had to have emergency surgery on New Years Eve. Sarah, Maggie, Pilar, Kevin, Hannah were the nicest nurses. Dr. Flanagan was the best doctor. If I had to have emergency surgery I am glad that it was at a hospital that had such nice staff and was so clean.
Labour and delivery was really great. Just want to say a special thanks to the surgeon and his team for delivering my baby safely, the anesthesia team showed me alot of love and the fabulous nurses who took great care of me in room 216, thank you ladies for taking excellent care of me and my baby. Love the entire team.
Been there one time for a Dx Ultrasound on a reconstructed breast. Problems:
1)They were unaware of why I was there or the potential severity of my visit. Both technician and desk help were confused and upsetting. There are 4 people in …
I had my first baby here and it was such a great experience. The nurses were all so great and made me feel super comfortable and safe from the moment I got in the hospital till the moment I left. I wish I remembered the names of all the …
My husband and I have been in Key West for 31 years. During that time, we have both had several occasions where we required a total of eight orthopedic surgeries (five major!) and were fortunate to have been able to have them performed …
Amazing and Professional!!! Thank You “Doc” Perry with the cool T-shirts, Nurse Mattie and her calming spirit, Darren (The Rock in ICU) and Patrick (who kicked my confidence and my butt back into gear). I know I’m leaving some folks out but …
From registration to procedure, everyone has been so nice & has had a smile on their face. Today I had an MRI, the staff kept me calm & comfortable. I get freaked out in small spaces & by needles. Last week I had a breast biopsy. The ladies …
I had an amazing experience. The nurses were so accommodating. As a first time mother, I was scared that I wouldn’t be taken cared of. You always hear how the baby is well-cared for but the mother is forgotten. That was not the case. The …
I had one hip replacement in April, and just had the other replaced at the end of September. What a wonderful experience with medical staff! From my check-in to my discharge. Special thanks to my attending nurses Laura during the day and …
I went for my yearly mammogram at the women’s imaging center. Sherry, my technician, was both professional and kind.
During my recent stay, everyone was professional and caring. I felt that thr caring nurses, doctors and all the staff did an awesome job with my care, comfort and provided great information for at home
Disappointed they told my foot (metatarsal) was fractured when in reality it was the Tibia in my ankle
Recently had some procedures done at Lower Keys Medical Center everything went smooth. Everybody that I came in contact with was very professional and friendly.👍 …
I was at the LKMC ED and had the best experience. I have been to many hospitals and I am extremely happy we have this hospital in our town so to serve us. I was treated promptly my discomfort address and I feel this hospital and the staff are outstanding.
My wife got a piece of glass lodged in her finger. After waiting 4 hours to be seen at Lower Keys, the doctor ordered an x-ray of her hand, THEN admitted that glass would not show up on an x-ray???? He numbed up her finger, then pushed …
WORST HOSPITAL EVER!!! Doesn’t EVEN DESERVE ONE STAR. **THEY NEED TO CLOSE THIS PLACE DOWN AND FIND SOME REAL MEDICAL STAFF TO TAKE OVER**
I went twice, Sunday in WORST PAIN OF MY LIFE and for a follow up (where I was …
Awesome, everybody was very caring and professional. At a time of my life, they helped me make a lot of positive adjustments.
I had service at LKMC for many years and EVERY time I had the best care possible. From the ER to in-patient…the staff and physicians are very caring and attend to every need. Thank you LKMC for everything you have done for me and my family.
Wonderful care. Highly recommended!!
Lower Keys Medical Center ER is HORRIBLE ! Hospital’s ER does NOT deserve the (1) star rating ! …
Outstanding care. I was throughly impressed with facility and staff. Every member of staff went out of their way to make me feel comfortable and as pain free as possible.
I was quite impressed with Lower Keys Medical. Personnel were polite, respectful , efficient and knowledgeable
Thank you so much . …
Today (Feb 2nd, 2015) I received a call from a debt collector, saying that I owe $411.75 for an unpaid bill back on June 4th, 1999 from this hospital… 16 years ago! …
The worst billing department EVER! the new evening female doctor is a fresh breath of air – but the rest of the hospital is a complete failure. received a bill from them, had to go in during the doctor/insurance contract issue ealier this year. now i get a bill for 9 grand. for a trip into or, and and saline iv. place sucks.
This is the worse post op hospital I’ve ever seen . These nurses and techs need training.
I worked 5 years on a post op floor and know how it works , these folks here …
Even though they are friendly and I got in fast. I am very sure the miss diagnosed me. They told me that I have an Upper Respiratory Infection. I can breath just fine. My symptoms that braught me there are a temperature of 103 to 104 four …
Drive elsewhere, even communist Cuban hospitals are better.
They treat you terribly. They insult your intelligence and last time I checked, weren’t WE the customers? They are a monopoly and even with out a substitute, …
they are terrible.. my regular Dr. told me not to ever go their again.. next time go to urgent care on Roosevelt..went in for dizziness was told there was nothing wrong.. sent home to bed rest.. after my Dr. came back from vac. went in to …
Where should I start? This hospital does not even deserving a rating! I received a surgery, got a call from the hospital stating if i was in pain i should go to the hospital to receive pain medication. So i went at night, had the worst …
The staff was very kind, patient, and helpful. They assisted with my labor, delivery, and post partum stay. I would highly recommended LKMC!
Wednesday, evening, February, 5th I was brought in to ER. I just have to say thank you! For the professionalism and care by all who took care of me that evening! Dr. Betancourt. Nurse kathy and so many others that I cannot remember their names. I cannot thank you enough!!
Fast, very professional as well as knowledgeable, I cant say enough about the great treatment I received, Because of the aforementioned i would recomend the ER 100 percent!
The hospital has improved dramatically since the new owners have taken charge .I was very impressed with the way the staff and doctors care for the patients now and not just put them on a gurny in the hallway. Thankyou very much from the …
Listen to me and listen to me carefully. I was on a trip from Boston and I was transported here. I was complaining of heart symptoms and chest pain. The rudest paramedics get there and assume I’ve had to much to drink? HOW I’m on the HOTEL …
Wonderful kind and competent care
As always, LKMC is a first class facility which blesses our island.
Worst service ever. Only 6 people in waiting room and we have been here over 4 hours and haven’t been seen yet. Nephew was in motorcycle accident he could have internal injuries and they would never know. Maybe after someone drops dead in …
Great staff and excellent experience. I had multiple pre-surgery tests to do and everything went smoothly and quickly.
Micheal sanchez DO charge at ER in key west Sunday 09/05/21 my 2 years old daughter get in ER by noon get a xray covid test and flu test at 4 pm still in ER waiting for the result very pool service waiting outside of the hospital witn no ac …
It’s never fun not feeling well and having a hospital stay. The entire staff made it a pleasant experience. Everyone was genuinely concerned and their number one goal is to make you as comfotable as you can possibly be.
The er is terrible. I went almost fainting, hyperventilating, and they wouldnt listen to me! They put others ahead of me when I was there first. The nurse that talked to me said it was just anxiety, if thats so why am I still short of …
My first time to this facility and the staff treated me with care and understanding explained everything and provided a great assessment. Thanks for showing kindness.
Excellent experience — very efficient- very nice staff– took very good care of me– I was all done with MRI and on my way home in record time — Thanks again!!
Ignore the obviously fake “positive” reviews. Everything everyone has mentioned about this place being a “dive” is true. Terribly equipped facilities that are in dire need of renovations. CEO recently resigned under increasing pressure …
Best place to work. Medical Records, Billing Team , Physical Therapy Department and Cardiology Department, as our neighbour Convalescent Therapy Center too. As a client and as a coworker of LKMC and KWCC, Tropical Wellness – Dr Floyd. …
Took my mother here after suffering a suspected stroke back in February ’14. From the moment the ambulance arrived to her discharge day, this place reminded me of a circus. If this is where health care is heading in this country, we are …
I work and am treated in this clinic and it is amazing all the way around.
A special thanks to the entire medical stafbf, Dr. Nodal, Scott, Corneil, Joan in the night shift. Chris, Analysse, Thank You for your professionalism and wisdom who’s goal became to get me back home safely to West Palm Beach, as well as …
Worse Hospital ever!!! Its been over 10 days since an MRI was completed and still no Radiology report. I have to suffer through pain because of some so called “TECHNICAL” glitch. My advice Run run as fast as you can to the next closet hospital if your in need of immediate medical attention.
As a Philadelphia native, I was skeptical of going to a “small” facility to have a medical procedure. I had 3 excellent experiences at LKMC. From check-in to billing to the radiology department to the out-patient surgical team, I found the entire staff to be helpful and friendly. Two thumbs up.
18 prior hospitalizations elsewhere for heart and stroke including 3 stent procedures and one bypass, as well as multiple strokes and TIAs requiring intensive in and out patient rehab and PT, yet this ER did zero basic testing for stroke …
A total nuthouse. Disorganized, disheveled, a zoo from top to bottom. Many of the staff seems aloof and act as if they’d rather be anyplace else but here. Nevermind the fact that this place is located out in the boondocks, and about a …
My daughter was very sick so I took here here. The staff was friendly, quick and helpful. They had her feeling better in 1 hr and 40 min! We were in and out! I’ve never had such a quick visit. I loved how they treated my daughter! Thanks everyone you were awesome!
Today, 11/03/16, I had an outpatient Kyphoplasty at Lower Keys Medical Center. I would give 100 * if able! I am a nurse for 37 years and ALL of the staff were outstanding. I was give care the way I would care for my own patients. Thank you all and have a blessed day, every day. VC
If I could give 0 stars, I would!! My mother has been employed here for 12 years and that is the ONLY reason I will tolerate this poor excuse for a hospital. The nurses were awful. I was not attended to like a patient should. They stuck an …
Emergency surgery required and was quite impressed with the level and quality of care, all clinical personnel and hospital environment. Nobody wants to experience emergencies but it’s nice to know we have high quality care in the Lower Keys. Thank you!
Beautiful and caring RN’s took really good care of me before and after my surgery. Always checked up on me and asked of I needed anything. Food was very good as well.
I live here and i would NEVER come here unless I was absolutely dying. I have driven the 2 1/2 hours to Baptist Hospital in Homestead and received treatment that was exponentially better. The last experience I had with LKMC was when I was …
Staff is wonderful, talented, skilled, and Keys friendly. The care I received was high quality and appropriate. Facility was clean, and seemed to operate smoothly. Structurally and financially, this is not a first class hospital. The care I received was first class, first rate.
I’ve read the reviews and was a bit concerned when taking my husband to the LKMC. My 82 year old husband fell down a couple of stairs dropping like a rock. He fell on his left side hitting his head, arm and ribs on a hard tile floor. Dazed …
The worst care & the best care – all at the same place. I’ve been here twice and received excellent care during my first visit. Today (2nd visit), I was treated like some sort of undesireable derelict and my symptoms were dismissed, even …
Picked up records of a recent MRI. Couldn’t have been easier.
This place is the worst. Filthy rooms, poor care, double billing and refusal to address billing mistakes they make. They keep ordering duplicate tests, over and over again. The rooms are horribly hot unless you open the door and want to …
I live in Boston and have a disability which makes flying (plane travel) nearly impossible. On 9/28 my Dad was rushed to LKMC with an undiagnosed illness which presented itself as a stroke/ heart attack. Stuck here, unable to get to my Dad, …
My dad was admitted screaming in pain only to be sent home hours later being told he had gastritis. 4 hours later I rushed him
To a different hospital to have emergency gall bladder removal surgery. Lower …
I went in for a bone scan today, and the head technician is so very nice, I been there before and she has always been nice she make you feel great.
. Because of her I would tell anyone how good your take care of people thank you John Knapp,. Ps her assistance is all so very nice.
DO NOT GO THERE. If you have a choice – better to go to any other doctor in KW. They don’t have professionals there, with any major injury they will send you to Miami hospital, so you will have to pay for ER 2 times. …
We have been here since 11:30 am it is now 5:32 still have not been seen
Had first time experience with passing a kidney stone. Handled in the ER, seen quickly, treated appropriately, fully briefed by friendly and attentive ER staff on how to handle in the future, discharged. Can’t think of what else they could have done better.
We entered the ER around 2 AM Thursday morning. We were greeted just as soon as we entered by a nurse. She was attentive to our needs (my wife contracted food poisining) in getting us through the check in process and into a room to be seen …
Being from out of town, I was very blessed to have this hospital and staff take care of me when I became very sick. I was handled with the best care for 48 hours and I’m truly grateful for everyone there.
I went as professional to drop off blood tubes. No one was in the lab. People had been waiting for 30 minutes with no one there to assist pts. I waited another 30 minutes…3 people came in and said they called for staff to come…no one …
Horrible experience! I took my daughter there when we were on vacation because she was throwing up due to high fever. The hospital receptionist told me that she has to be admitted to emergency room as it was Sunday and there was no other …
Several visits to the ER for anxiety attacks have smartened me up! BEWARE! They will send you an outrageous bill that you will have to fight. I went in for the flu and came out with a $6000 bill. When I spoke with the Billing Advocate, …
It’s an older facility but the care and kindness from the staff was wonderful! I would come here again if I had to. They took great care of my mother after we had to disembark the cruise ship. She said she hadn’t felt this good in a long time.
Very very very displeased with the ER. Very unprofessional. One person out of the 5 we talked to were actually friendly. Even the doctor was rude as can be. Very stuck up and cocky. Made us feel like idiots when we asked question about what …
Horrible… I thought I was having a heart attack and the doctor on call was such a disappointment I just wanted to get up and leave! His bedside manner was the worst I’ve ever experienced… he didn’t like the answers I was giving to …
Everything was going swimmingly until a new nurse came in for her shift. Listen lady…game recognizes game. Don’t you treat anybody to make them feel like they are lying or deceiving you. I get it. There’s some junkies out there who …
I don’t know where to start! I am so impressed with this amazing group of people. So professional, compassionate and absolutely wonderful! I went in for my “first Colonoscopy”!!!! From the moment I walked into the hospital everyone was …
I fractured my femur and the orthopedic surgeon did a great job screwing it back together. The entire staff was amazing! Many thanks to Doctors Perry and Sterkel, Patrick, Nurses Samantha, Julie, Technician Marie and all the others whose names I can’t recall. You all were wonderful to me when I was broken and in pain. Thank you!
Lower Keys Medical Center is an Excellent Hospital. Dr. Stanley Santiago, the Pre OP, Surgical, and Recovery Nurses were professional, attentive and compassionate. My surgery was flawless:The post op room was clean and organized.The …
I have had a Brown Recluse Spider bite for over a month and have been back and forth to the hospital. Tonight I received the most disrespect possible. My nurse saw me within 2 seconds with attitude and said she was discharging me after I …
Dr Herrera and his staff today were very friendly and proficient. I needed ex rays to my knee and they admitted me into fast track. I was seen, treated, and discharged within an hour. I was very pleased with my visit to the er.
I came in having a seizure due to my epilepsy and was unable to communicate. They got me set up in a bed then left me alone still seizing for around 45 minutes. They never even tried giving me a benzodiazepine and never flushed my IV. Once …
I received exceptional patient care for the Lower Keys Medical Center. They were very professional, kept me informed of all the tests, xrays, scans that were being performed and what the options were. I highly praise them for the quick …
Just awefull experience all together. Healing is impossible there. Money making business based on the old conditioned mindset. Worse experience of my life like ever!!! Aaand I am getting charged for it!!! …
I had not been to recieve medical treatment since 1999,so as you can imagine I was really nervous about going to the ER after an eye injury. A PA by the name of Diane Petrov treated me . She seemed very competent in her treatment of my …
Fast and Courteous – I had a mishap on a jetski tour. I came to this medical center, since it was the closest full service center. The receptionist was a little standoffish, but the doctor and nurses were excellent. I was in and …
This hospital never ceases to disappoint me. My wife’s going into labor, her midwife sends us to the hospital she’s a 3. Dr tells us to go in through the ER entrance. They know we are coming for over an hour but they make us wait in the ER …
Went to LKMC early Saturday morning, July 2nd, 2016 after stepping out of my vehicle and destroying my ankle. From the moment I was wheelchaired in to the moment I was wheelchaired out the only thing that kept me sane was the cheerful …
Everyone at the Lower Keys Medical Center was such a pleasure to deal with. That just doesn’t happen that often these days. Thank you all for your kindness and caring towards my fear of the unknown, the big “C”
I have been to the ER a few times lately and I can say everyone there is professional caring and helpful. I have never had a bad experience. Had to go to the records department for some test results Jeni in the office was extremely helpful …
The hospital emergency room was very busy that evening. The care I received was more than adequate.
It is well known around town that this is place you go to die, if you need real help. …
Im on the fence for this place. I live in Key west, and my daughter was born here. The treatment they showed my daughter was great while we were here, but other visits were pretty bad. I admitted myself for feeling extremely ill, and they …
Everyone I came in contact with, from making the appointment for an outpatient MRI, to the front desk and finally everyone in the Radiology department were extremely friendly and helpful. I highly recommend this hospital.
When I tell you that this hospital exercised gross negligence of patients suffering from severe symptoms, I’m not kidding. When we arrived we were meeting the rest of our party who had already been here for quite a bit. Fortunately we had …
Nurses were nice. Never saw any Doctor, but they billed me for seeing a Doctor. Definitely not happy about that. They let me leave with a broke left clavicle without seeing a Doctor or even x-rays because it was July 4, and didn’t want to bother the on-call Doctor. I would avoid going there at all costs if you can.
Saw the reviews and was a little concerned but didn’t have many choices on where to go. Honestly my experience was pretty good. The facility is a little older but was clean and the staff were very friendly and concerned about my health. Was …
I’ve had many bad experiences with this place. Example: The nurse told me they don’t COVID test, while I’m reading the COVID testing station sign. The nurses actually ran interference when they thought a guy was visiting my girlfriend, but …
The nurses and docs have taken excellent care of me three times in the past month, including a bout of viral meningitis that Dr Guerdan and Dr Herrera correctly diagnosed as needing a spinal tap, which went relatively smoothly. I had to …
For anyone considering a job here DON’T DO IT! Extremely toxic environment. Administration allows, and accommodates, workplace bullies as well as turns a blind eye to hostile work environment just to have warm bodies in certain roles, …
I was taken very good care of. Very professinal staff.
Excellent nurses.
Each person had a great attitude. …
Went here on Dec. 26 2018 after a dog bite. I was treated professionally by everyone I had contact with – the receptionist, technician/nursing student, xray technologist, and doctor. My finger was bit through and was cleaned up well by …
My wife had a broke leg and from the first person to the last we could not have asked for better and more reassuring treatment. The nurses Paula and Janna were great. The emergency room PA was very professional and knew what she was doing. Hate to have had to go but very well taken care of.
They were great with my surgery Dr. Suarez is a great surgeon and the other ones that took care of me. The first 2 days they took care of me but after that I pretty much was on my own. I was all alone down there and a little nervous by …
I have had a few experiences with emergency care at Lower Keys. They have all been positive. I had an emergency appendectomy, where I was immediately scheduled with a surgeon and operated on late in the evening. I have had an episode …
The nursing care in the ICU was competent, caring, and compassionate.
What can I say? They saved my life.
I walked in having a “tombstone” heart attack. …
I’m so confused about all the negative reviews on here. I unfortunately have to visit the ER frequently do to a chronic condition. I have lived in Key West for over a year and have been to the ER at least 15 times. I have NEVER had a bad …
My experience at this hospital was great!!! I came into the ER and got back into the room in minutes. My care providers were Herrera, Eric, MD and Reynolds, Samantha, RNP…One was a student, they were very professional and such sweet and …
I was down in Florida for vacation for two weeks and I am 12 weeks pregnant, I started bleeding and came to the emergency room here last night. The staff is very accommodating and was very attentive to my needs while I was there. The baby …
My 9 month old had a 104.0 fever so we took her to ER at 6:30am. Walked in to no one being at the check in desk. Imagine if someone was in the middle of a heart attack or bleeding out. We waited about 5 minutes for someone to come out. She …
Went into the L&D department at 2am as directed by the on call doctor. The charge nurse proceeds to check my cervix and tells me I’m still closed. She then states “you have a yeast infection” mind you I haven’t had any symptoms of one, I’ve …
I went to the ER at my Drs. Request to have a self flushing Catheter put in following which, I was admitted. This was on Tues. Morning and I was in the hospital until Saturday morning. The care and concern shown to me by everyone from the …
Quick blood work service. I hadn’t been here since I was diagnosed with Acute Myloid Leukemia on January 7, 2020. Spent five nights here before driving back to WV for further treatment.
Dr. David Perry is the best! I broke my leg in a couple places and he has done a fine job putting it back together. The staff at Lower Keys medical, are fantastic! From the ladys at the window , the janitors, the Kitchen staff. Honestly …
My 2 yo son had been coughing while we were on vacation so we brought him in. Everyone was very nice and very helpful. The nurse practitioner was very sweet to my son, she had to do a throat swab and 2 nose swabs and was very quick yet …
For Dr Mehmet Atilia this message is for you. Yesterday 3/19/21 you were very unprofessional to the wrong person. How dare you treat my sister as if she was beneath you. Back story my brother in law a Veteran with stage 4 liver cancer was …
It’s insane to me how a hospital can be so uncaring to patients. My mother was in the ER for her high blood pressure and her head was throbbing in pain and I find it ridiculous on how long it took for any nurse or doctor to relieve her …
I had a spinal fusion procedure by Dr Jonathan Gottlieb in March 2020.
This was my first ever experience with Lower Keys Medical Center. Before this surgery, I had never even visited a patient there. …
9/4/20 UPDATE: I received a call from LKMC less than 24 hours after I posted this review. They reviewed this matter and provided me with my refund. …
On February 12th my husband had a fall which caused a head injury. He was taken by EMS to LKMC. The ER staff on duty that night offered him impressive and timely care. From assessing him, to imaging, to diagnosis, to plan of care, and …
The Nurses, and Doctors were very professional, and explained my procedure. I never experienced any discomfort. The anesthesiologist was exceptional, he allayed any fears, or concerns. Overall my experience was quite pleasant.
My name is Don H. and I came down to the keys for a nice vacation. Two weeks prior I suffered a very minor heart attack in my hometown of Tampa.
I was having the same symptoms so I thought I better get over to a medical …
Was visiting from out of town and had to have an emergency appendectomy. The doctors and staff were all very kind and helpful and made an unfortunate set of circumstances not so bad. 5 stars to everyone !
Lower Keys Medical is just a waiting room for your trip to a real Hospital in Miami… was in LKM twice in 2 days and told nothing was wrong… now I’m in Miami at Sinai and they are finding plenty…. LKM is a joke
I cannot access your web service. I can access epic platform for patients but not yours. Telephone me about this.
The waiting room was unbearably cold. In addition, the television was tuned to FOX News and had a guest on telling everyone that COVID was a hoax being perpetuated by the Democrats in order to force prices on goods to rise… IN A HOSPITAL, PEOPLE WERE TALKING ABOUT AND SPREADING LIES. Well done, LKMC… NOT😠😡🤬😡😠😡🤬😡😠😡🤬😡😠😡🤬😡😠 …
Ive lived in the Keys since 2005 and I’ve heard stories of subpar service and facilities when the hospitals were mentioned. I had surgery today and i can honestly say i done believe a word of those stories. The facility was very clean. The …
During my visit at Lower Keys Medical Center. I can say it was a great experience because they take care of patients very well by giving importance of life. Thank you to all for your kindness, courtesy.
I gave a birth to my daughter in this hospital. Everyone was extremely nice and helpful and made my experience so wonderful. I will recommend them to any future to be mom. Thank you for taking such a good care of us.
Fast professional service. Office staff very kind and thorough. Never have to wait.
The maternity ward is the best! Every nurse is super professional and friendly….I’ve had all 5 of my kids here and have never had a bad experience!!
I came in with a fishhook in my foot and was helped immediately. Staff was super kind and I got in within five minutes. I was helped by Dr. Betancourt and the removal was painless. She explained everything that she was going to do and was super kind. Huge thank you to all the doctors and nurses healing everyone during these times!
Very unorganized once I got back to Imagining. I check in with the woman at the desk back there, gave her my intake paperwork and show her me hospital bracelet and my ID. After more than a half hour and I am the only one there I finally …
On the 21st I had a hernia and partial hysterectomy surgery done by Dr. Santiago. I can’t rave enough about the great care given by LKMC staff and quick recovery there after!!! Thanks so much to all involved 💖 …
Called needing assistance with a cpapi haven’t slept in days. They said they can not help me . I asked to speak to a manager as was told no and I had to call back if I wanted one. Not very friendly to someone who is need of medical attention.
The quality of care and service, the doctors, nurses, and technicians were all excellent.
I recently made a post about how great my experience was. I ended up having post partum complications and developed an infection. I showed up to the ER and got traumatized. I was in so much pain and told to stop crying, to be quiet, I was …
I was left in excruciating pain alone in the lobby for almost 30 minutes. Nurses walked by with their lunches and no one helped me. I was screaming in agony and no one cared. I made it to a decent hospital and had surgery on my dissected spinal cord. I am a nurse. I understand triage and that was inhumane. Do better.
I gave birth (C-section) to my baby girl in the end of December 2017. The doctor and nurses were absolutely amazing!!! …
The methods used to assist the patient in getting to the test site is professional and pleasant. My test was performed in the allotted time and the patient was released. I had an MRI. Thank you, all who aided me.
Excellent care after my unexpected accident. 3rd Floor nurses made sure I was comfortable and they very knowledgeable. Food was good too!
Was seen by Dr Norman Shultz..was brought in and seen swiftly after an injury to my tailbone. The entire ER staff was caring and so helpful. Thank you all for taking care of me after a painful day at the gym!
Great experience! From the ER to the hospital – all the staff are friendly, intelligent, and professional. I was visiting from Chicago and they made sure I felt right at home. 10/10 recommend. Very clean hospital and I had a private room. Thank you to all of the techs, nurses, and doctors that helped care for me!
Fantastic outpatient procedure experience. Staff were very professional, efficient and friendly. Would go back in a heartbeat – although I hope I don’t need to! Thank you for your excellent care!
Every single person that works in a hospital is kind, sympathetic and extremely helpful. It was the first surgery I’ve ever had where I wasn’t nauseous afterwards. Thank you to the anesthesiologist Nick. And thank you Dr. Santiago for being …
Visited the hospital for cardio tests. The registration process was speedy, I was called for testing right on time and the several staff that worked with me were professional, friendly, and took the time to explain each step of the process. Very good experience.
Excellent care!!!!! Staff on 3 rd floor (3A) amazing!!!! Surgical team was another excellent group!!!! The ER dr and internal medicine dr was excellent in finding out why I was vomiting with fever and labs off the chart. I had emergency …
I recently had 2 outpatient surgeries at the hospital and the staff was absolutely amazing! Especially the nurses in the outpatient department and the OR were fantastic making me feel super comfortable and safe.
Excellent service! Very punctual! Key West is so fortunate to have this cardio team !
Patient care is adequate. Billing….Watch out! They will send any money owed to collections with no bill sent to your home even though you verify your address 100 times.
I have had many surgeries and I had my daughter at Lower Keys Medical. I think it’s a great hospital. I would recommend it to friends and relatives.
The nurses were great. I had a hard time at the guidance care clinic at Depoo because I was not made aware that if you check in on your own accord you can’t check out on your own. Your at the mercy of when the doctor come in. I think that …
Was on vacation from Texas when I felt terrible, knew I was having issues with my heart. We drove to lower keys medical center and was immediately place in the finest emergency care I have ever experienced. …
I had a terrible experience in the E.R. I went in with a severe asthma attack. I was given an IV of fluids and a single breathing treatment. Long story short, I sat in the ER for 7 to 8 hrs suffocating before I was admitted and …
We were visiting in the keys, I was in severe abdominal pain that brought me to the Emergency Room. The care I received was 5 star! It is uncomfortable to be away from familiar care and this hospital met and exceeded all expectations. Our …
First class attention and the highest quality of care. I’ve been to large metropolitan and small suburban hospitals and Lower Keys Medical was just as good if not better. My situation was acute and I was scared. They did every test and …
Staff were great, they made a difficult situation better.
Treated by professionals and in a very expadish way. Great experience!
Great service at 1am on a Saturday night. I was having breathing difficulties was triaged in quickly the nurse Eric was efficient tests were performed quickly Dr Guerdan was professional and caring. Received some meds and prescriptions.
All told in and out in an hour.
Outstanding!
I had the worst experience here. My husband brought me in as we had expected I had been drugged at our resort pool bar. A very specific situation happened at that bar and shortly after I was out of it. They basically threw us into a room …
I must say that I was very impressed with the service I receive today. The moment I walked in I was immediately greeted and was asked what can they help me with. I explain what was going on and immediately directed to the intake window. I …
This hospital staff is by far better than what they used to be I moved to key west 9 years ago.
All the nurses where Very professional and friendly no complaints whatsoever I …
I was so sick when I went to Lower Key Medical Hospital but they saved my life. The entire team from the enterance to emergency room crew through nurses, doctors, and the rest of the team who is doing blood work, measure blood pressure and …
Very timely and professional. I felt that the entire staff truly cared about my well being.
Admin – call me. I will give my review. Too much to put here
Very welcoming and smiling professional from the entrance to the laboratories. One of the best in the Keys.
Try not to go to the ER with your screaming infant when there is an ice cream truck in the parking lot.
They will announce it over the intercom. The same person who announced it will …
Great hospital the nurses and doctors at the emergence ward are fabulous very nice they take good care of me all the time I pray that God may continue to bless and protect all of them .
5 ⭐️‘s! Would recommend! Staff was really awesome and took care of me during my emergency. Doctors (internal, anesthesia and surgeons) were skilled and had great bedside manner. Very funny also. Nurses, techs and aids were so nice. Showed …
Dr. Bonner is very good. She actually listens to the patient. She cares.
The level of service and professionalism I received from the beginning of check in, during my surgery and care and including discharge was outstanding. I cannot imagine anything that could have been better. I do not remember the young …
Well, i hate hospitals and i wasnt thrilled bout this one.lol , but then my foot got infected from an injury, i had to go. Let me tell ya ,these folks took such good care of me and they were super nice and funny. I wish i remembered all …
In August I had emergency surgery to remove a section of colon and from entering the hospital for a C.T. Scan until my departure two weeks later the experience was absolutely positive. Hospitals all seem pretty much the same until it comes …
I brought my father into the emergency on Saturday and he was in AFib. The care in emerg as well as the care in ICU was exceptional. He was treated by Dr Sterkel and Dr Bachtel along with the many nurses who provided great care for him. …
My husband dislocated his finger (actually my dang dog dislocated it) on a beautiful Saturday morning in Key West. We had noted the ER earlier in our vacation, and joked that if we needed to know, that it was easy to get to. He got in fast! …
The staff at Lower Key’s Medical Center were super nice! And on a personal note very attached as well!
I’ve been going to Lower Keys Medical Physical Therapy twice a week for about six weeks now. My therapist particularly and all therapists I observed are extremely professional and knowledgeable as well as personable. I’ve had physical …
I went there after a scooter accident. Everyone there was very kind and proficient. We needed to catch the ferry back to Fort Meters at 5Pm. Everyone from the c/t tech to the x Ray tech to the nurses and the Dr did all they could to see that we made it in time. All very friendly and great bedside manner.
After being turned away at a Walk In Clinic, I went to the ER at Lower Keys Medical Center. I knew I had a UTI and needed treatment. I was greeted by such friendly staff. Joanna triaged me quickly and took me to a bed. I was examined by …
Great front desk, great nurse, fantastic Dr. Would recommend them to anyone .
This hospital… do not go here ever. They knowingly sent a woman home who had just endured a shark attack! They didn’t even do any imaging of the foot the shark attacked… they pumped her full of dilaudid and gave her stitches.. then dumped …
The welcome lady was great but I didn’t get her name. Kelley (sp?) and the trainee Stephanie were amazing. Audrey (from Scotland!) was so kind. I cannot remember the lady in the op- it was a double name – she joked about eating lunch – she …
The nurses as in “Paula” as the worst with no
compassion. Talking to me in a very disrespectful manner, throwing my ID in someone’s else dried blood from the patients before,where as Rude as you can get in …
Dr. Charity is amazing. Kind and compassionate, she takes her time with each patient, so patience is a must. She is not one of those you get 10 mins and get out type of doctors. If you are looking for a doctor who is concerned and will give …
I felt very welcome by the greeting that I received at the LKMC front reception area. I was offered the option of having an escort take me to the Radiology Deptmt. which I happily accepted. I received a very thorough and professional …
Emergency room was not very clean. Laying on the gurney I was watching the housekeeper sweeping the floor. What she collected looked like it was cleaned in days. Came in with three broken toes and badly sprained ankle and damaged tendons …
I received amazing care in an extremely busy night. They took great care. Making sure I was comfortable and taking the time to explain things to me instead of just treating. This was the best experience I have had at LKMC. Thank you for taking such good care of me
I highly recommend the office of dr Santiago and his staff for helping me with not only my first but also my second born. The receptionist and nurses there were really nice and knowledgeable . Doctor Santiago took time with us at our …
I had an echocardiogram performed. The hospital was quiet and clean. My technician was friendly.
I DEEPLY appreciate the ultrasound technician’s care. I have a significant family history of breast cancer. They do a great job here on mammograms & ultrasound. Thank you!
Very nice people. Very skilled nurse took blood samples, such a sweet and kind person. No waiting time. Totally recommend, highest quality health care.
Emergency room staff was courteous. No long wait. The RN that placed my IV had a student with her. The IV infiltrated very soon after placement. I told the student as they were walking out to the triage area that it had infiltrated. She …
The care I received here was excellent. Very professional nursing staff that performed their duties in a superior fashion and kept me calm and reassured through the process. The facility was immaculate and they took great precaution to avoid infection: covid, staff and others. I was very impressed.
I would like to take this opportunity to thank everyone from doctor’s office , Admission, ambulatory, OR and PACU. I was recently admitted for a minor surgery on Thursday April 7th, 2022. A Hugh thank you to Dr tingles office and …
I was there Friday, I was seen quickly. And like I’m eternally grateful to the lady nurses I dealt with there and I’m feeling so much better.
I’m giving the service 5 starsIf I can rate it more I will I’ll give it 10 and beyond.I have been twice within month because I have asthma and Lupus and they flared up at the same time. I was little worried about going to ER because I had …
I tried making an appointment with a LKMC doctors office and the earliest they had was 3 weeks out. I took it. …
My partner had shoulder surgery 2 days ago at LKMC. From the time we walked in the door until his discharge 6 hours later everything was great. All of the staff were very professional, efficient and caring. 2 staff members from the OR …
May 2022, 5 day stay
5! Stars well deserved ! The management and the professional staff are well …
Unfortunately, I have had to be admitted to this hospital a few times…fortunately they provide excellent care. It’s a small hospital that is very busy but the physicians are top notch. I had an ongoing health issue that was hard to …
I felt safe and welcome from reception to service/care. Reception area was clean and quiet, front desk team was friendly and helpful and medical staff were kind, imformative and made me comfortable.
The paramedics were fantastic. The ER was fantastic. The food was great. The floor medical manager, Kevin , was fantastic. The doctor and staff were fantastic. Linda Fisher, case manager, was fantastic. Nurse Dalys and CNA Charlotte were …
The nurses at Lower Keys Medical were beyond amazing from the time of my arrival to my discharge. …
The people at this facility extremely pleasant. Truly accommodating and knowledgeable about what they were doing
I found the accommodations to be quite comfortable. The people friendly and I …
They were very helpful in check in but very slow and the paperwork was printed out separately on the orders so it made the whole process take me what is usually an hour and took two and a half hours.
I recently came down with diverticulitis and was hospitalized at Lower Keys Medical Center. The staff was very knowledgeable and attentive. I was confident in their diagnosis and treatment. The surgeon, Dr. Blass, was excellent and very …
Went in for a CT scan and it was a smooth process, I got there early and was called to registration quickly and then back to radiology. It was a smooth process and I actually left 1/2 hour after my original apt time which definitely …
I was very happy with my procedure at Lower Keys Medical. From the front staff to everyone that worked with me were excellent. Very professional and helpful. They were concerned about my comfort and well being while at their hospital. I was …
Everyone was very professional and they were also very personable at the same time. I had an outpatient procedure done and everything went smoothly. They called me in from the waiting room almost immediately and got me set up. Every step was adequately explained and I was done in no time.
MRI w/c. Nice, better experience then some of my visits to the center.
I would like to say the volunteers (I believe they are), that have a warm greetings to everyone at the main entrance, are so helpful and always very nice! They get five stars from me!!
From the time we entered until our discharge, everyone was professional, friendly and respectful of us.
I was in ICU for 4 days & the nurses could not have looked after me any better!! HUGE thank you to Dr. Kevin & Dr. Atilla aswell, both are brilliant doctors!
Helpful and friendly from the time I entered until the time I left. I got there very early for my appointment and was taken in early without having to wait. Keep up the great work.
As a tourist in the keys I was pretty nervous to have to hit the ED and have emergency surgery! I was treated very well and prepared to make the trip home!! Great care!
I want to give a shout out to the nurses on 3A. Maria, Tonya, Leslie and all the nurses. You all have been the best. I have gotten A+++ care. Thank you for all you have done!
From the registration process thru blood tests and X-rays, everything went like clockwork. Everyone was professional, helpful & courteous. Thank you!
I hadn’t visited LKMC in some time and I was pleasantly surprised when I did this past week. The foyer was bright and clean. The receptionist was cheery and helpful. …
The pt department is awesome! Very professional and caring. My therapist actually called me at home to check on progress! Thank you Jessica
800 miles from home on vacation with six grandchildren, my husband, and my daughter. I found myself needing to be admitted to lower case medical center. I have been in healthcare profession for over forty years, and received excellent care. …
Went there twice while visiting the keys (two separate trips) Super quick & thorough entry system. Very kind, helpful staff. I have NY insurance yet they still accepted it for the ER. Clean, new looking, easy to park. Can’t say enough good things about this hospital. Highly recommend. Many thanks to the staff, you are true pros!
I came with a friend that needed urgent attention as she has been given the best service everrrr!!! Kimberly and Jasmine were the best registrars! Making sure our patients are taken care of is the maximum necessary !! Alot of us dont …
Went in on Wednesday and was released on Friday. Never got moved out of the ER because they didn’t have staff for the rooms upstairs. Day crew was great and attentive. Most of the night crew were inconsiderate and pretty much ignored those of us that should have been upstairs. Not a good experience.
I had excellent care at the ambulatory services. All nurses were wonderful.
Courtney is truly a godsend! She met me in the parking lot and made sure my daughter was taken care of immediately. Courtney and Adriane went above and beyond. I couldn’t thank them enough. It was overall an amazing experience! My daughter was in and out in less than an hour. Thank you LKMC!
Extraordinary care from an extraordinary team during a scary and stressful moment. Kindness, compassion, empathy and knowledge from the beginning and throught the entire process.
My mammogram was easy and everything went well. Very personable yet professional.
Excellent experience tonight! From the woman who greeted me at the front door to all the nurses and attendants in the emergency room area. They brought me in a heated blanket while I waited… Where do you ever get that kind of treatment? I …
From Emergency, to OR, and to recovery I was treated with the most care. Staff did everything to diagnose my gallstones that I didn’t know I have had for a year. Glad I went here.
They took great care of me. Very professional staff, caring and personable. I can’t say enough great things about the care I received. Everything was explained to me and all options were discussed in detail with me. Special thanks to my ICU …
Wonderful patient care. The Doctors were attentive and explained everything that was happening. The 4 day stay in ICU was an event that I was not expecting, and the nurses were great. Nurse Elizabeth (Liz)Hernandez was outstanding. …
I have a schedule confirmation by Dr. Tingle to have parisontesis every Wednesday. Your guys have the schedule. I just received a call and said no confirmation was sent in. Who’s BAD is there mistake. Surely not mine. It was canceled by a phone call. I’m waiting for a transplant and have to drive to Plantation for a inte
Went in for my first colonoscopy screening (read: I was so nervous) and all of the staff here made me feel welcome, professionally cared for and as calm as possible under the circumstances. I am grateful!
My only complaint about Lower Keys Medical Center is the difficulty in getting lab work and scan orders sent from doctor offices electronically. I don’t know where the snag is but I can’t count how many times my Dr. will send me for tests …
The emergency room charges you a separate bill from the hospital and the doctor and every little thing. I did not get the bill and they ruined my credit score. They said they’d remove it if I paid but it’s a lie. I keep calling back and …
Everyone was very kind and. Helpful. There was an emergency just before my procedure but the staff kept me informed and it was no problem. Very nice and professional
Dr. Lopez and the nurses in Ambulatory are exceptional. They were professional and made me feel very comfortable about my procedure.
Dr. Orlando Lopez and his team were EXCELLENT! Joanna, Lindsey, Jacquelin, Lenora and Trey. Ran on time, I had a private room and everything went according to plan. I genuinely appreciate it!
I was on vacation down there and unfortunately suffered a pregnancy loss. I was so scared and the nurses and drs were not only knowledgeable and kind but reassuring. The nurses go above and beyond to make sure your comfortable and the drs keep you in the loop of what’s happening. Amazing staff
They’ll say anything to get you into treatment. They lied straight to my face about the cost of treatment AFTER checking my insurance information and then footed me a bill a month later. Shady business practices. …
Went in for a CT Scan. Quick, easy and the staff were professional and personable.
Had a similar experience with an MRI last month. Lot of improvement at LKMC the past couple years!
After 20 minutes of an MRI scan I fortunately asked what the difference was between an MRI and a Zimmer MRI. They hadn’t realized it was supposed to be a Zimmer MRI even though it was on the paperwork and I had to sit through another 30 …
I wanted to add a great review and thank you note to this facility- LKMC- as treatment I received was beyond our expectations specially when procedure was scheduled and performed without any issues on a day after a Tropical Storm – …
I have to say my CT scan tech was amazing. Unfortunately I was also supposed to have a PFT done same day and was called day of just hours before my appointment saying that it was canceled due to no techs available. How does a hospital run …
I was seen promptly at intake and treated with respect and courtesy. I went in for a pulmonary study. I moved quickly to the exam and was treated with exceptional courtesy and professionalism. I had a very good experience and would recommend the facility to anyone I cared about.
Did outpatient surgery at lower Keys; process and staff were professional and competent, communications were clear and practical, interactions were respectful and empathetic. I believe they did a good job supporting my surgeon.
The patient care was great but dealing with the various administrative departments is driving me crazy. They sent me a bill but no description of services included. Then I tried to access the patient portal that I have previously used and …
Registration representative was very polite and pleasant and knowledgeable of the paperwork and forms. She made everything easy. The lab personnel were also polite and pleasant to deal with and fully explained the procedures I was to receive. He also was extremely knowledgeable about his job
The receptionist Amy made me feel pressured for personal information while trying to check in for an emergency. I was and have been experiencing flashbacks of a time when I was trafficked and exploited. I felt that myself, my child and my …
I had to have emergency surgery on New Years Eve. Sarah, Maggie, Pilar, Kevin, Hannah were the nicest nurses. Dr. Flanagan was the best doctor. If I had to have emergency surgery I am glad that it was at a hospital that had such nice staff and was so clean.
Labour and delivery was really great. Just want to say a special thanks to the surgeon and his team for delivering my baby safely, the anesthesia team showed me alot of love and the fabulous nurses who took great care of me in room 216, thank you ladies for taking excellent care of me and my baby. Love the entire team.
Been there one time for a Dx Ultrasound on a reconstructed breast. Problems:
1)They were unaware of why I was there or the potential severity of my visit. Both technician and desk help were confused and upsetting. There are 4 people in …
I had my first baby here and it was such a great experience. The nurses were all so great and made me feel super comfortable and safe from the moment I got in the hospital till the moment I left. I wish I remembered the names of all the …
My husband and I have been in Key West for 31 years. During that time, we have both had several occasions where we required a total of eight orthopedic surgeries (five major!) and were fortunate to have been able to have them performed …
Amazing and Professional!!! Thank You “Doc” Perry with the cool T-shirts, Nurse Mattie and her calming spirit, Darren (The Rock in ICU) and Patrick (who kicked my confidence and my butt back into gear). I know I’m leaving some folks out but …
From registration to procedure, everyone has been so nice & has had a smile on their face. Today I had an MRI, the staff kept me calm & comfortable. I get freaked out in small spaces & by needles. Last week I had a breast biopsy. The ladies …
I had an amazing experience. The nurses were so accommodating. As a first time mother, I was scared that I wouldn’t be taken cared of. You always hear how the baby is well-cared for but the mother is forgotten. That was not the case. The …
I had one hip replacement in April, and just had the other replaced at the end of September. What a wonderful experience with medical staff! From my check-in to my discharge. Special thanks to my attending nurses Laura during the day and …